WEBVTT - Jeff Bezos

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<v Speaker 1>In a young engineer named Jeff Bezos have the idea

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<v Speaker 1>to sell books online. He called his new company Amazon

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<v Speaker 1>and warned many of his early investors, which included his parents,

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<v Speaker 1>that there was a seventy percent chance the venture would

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<v Speaker 1>either fail or go bankrupt. Twenty five years later, it's

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<v Speaker 1>very clear that Bezos' idea did not fail. Amazon not

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<v Speaker 1>only survived, it thrived, whethering the dot com bubble and

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<v Speaker 1>eventually expanding to become the world's largest online sales company

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<v Speaker 1>and the world's largest provider of cloud infrastructure services. According

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<v Speaker 1>to the Bloomberg Billionaires Index, Amazon's success has made Bezos

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<v Speaker 1>the wealthiest person in the world, with a net worth

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<v Speaker 1>of nearly one hundred sixty billion dollars, which he's using

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<v Speaker 1>to fund his space company Blue Origin and contributing to charity,

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<v Speaker 1>including his recent pledge to spend two billion dollars to

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<v Speaker 1>help homeless families. Bezos recently sat down with Carlisle Group

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<v Speaker 1>co founder David Rubinstein. They spoke on David Rubenstein's Bloomberg

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<v Speaker 1>television program Peer to Peer Conversations. Your stock is actually

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<v Speaker 1>up seventy this year, Um, is there one thing that

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<v Speaker 1>you think is responsible for that is several things, because

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<v Speaker 1>is pretty good now, I am it's I have been lecturing.

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<v Speaker 1>We have all hands meetings at Amazon and for twenty years,

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<v Speaker 1>ever since we've been twenty one years now. Um, every

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<v Speaker 1>at almost every all hands meeting, I said, look, when

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<v Speaker 1>the stock is up in a month, don't feel thirty

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<v Speaker 1>percent smarter, because when the stock is down in a month,

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<v Speaker 1>it's not gonna feel so good to feel dumber. And

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<v Speaker 1>that's what happens. Never spend any time thinking about the

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<v Speaker 1>daily stock price. I don't. Okay, So, as a result

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<v Speaker 1>of going up seventy percent this year, you have become

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<v Speaker 1>the wealthiest man in the world. It is that a

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<v Speaker 1>title that you really wanted or not? I is it?

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<v Speaker 1>I can assure you I have never sought that title.

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<v Speaker 1>And um, it was fine being the second wealthiest person

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<v Speaker 1>in the world. That actually worked. Fine. Um, it's not.

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<v Speaker 1>It isn't a it. I would say people, it's something

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<v Speaker 1>people naturally are curious about, you know, it's a kind

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<v Speaker 1>of an interesting curiosity. But it's not the thing I

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<v Speaker 1>would much rather if they said, like, um, you know

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<v Speaker 1>inventor Jeff Bezos or entrepreneur Jeff Bezos, or you know,

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<v Speaker 1>father and Jeff Bezo. Those kinds of things are much

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<v Speaker 1>more meaningful to me. And the you know, the it's

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<v Speaker 1>an output measure that if you look at the financial

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<v Speaker 1>success of Amazon and the stock I own sixteen percent

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<v Speaker 1>of Amazon. Um, Amazon is worth roughly a trillion dollars.

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<v Speaker 1>That means that what we have built over twenty years,

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<v Speaker 1>we have built eight hundred and forty billion dollars of

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<v Speaker 1>wealth for other people. And that's great. That's how should be.

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<v Speaker 1>You know. There, I believe so powerfully in uh the

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<v Speaker 1>ability of entrepreneurial capitalism and free markets to solve so

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<v Speaker 1>many of the world's frothers. Not all of them, but

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<v Speaker 1>so many of them. So, Um, you live in Washington State,

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<v Speaker 1>near in Seattle. We're outside of Seattle. Now. The man

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<v Speaker 1>who was the richest man for about twenty years is

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<v Speaker 1>named Bill Gates, And um, what is the likelihood that

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<v Speaker 1>the two richest men in the world live not only

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<v Speaker 1>in the same country, not only the same state, not

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<v Speaker 1>only the same city, but in the same neighborhood. I mean,

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<v Speaker 1>is there something in that neighborhood that we should know about?

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<v Speaker 1>And are there any are there any more houses for sale?

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<v Speaker 1>There After I saw Bill uh not not too long ago. Um,

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<v Speaker 1>you know, we were joking about the World's Richest Man

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<v Speaker 1>thing and I basically said thank you know, I said

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<v Speaker 1>you're welcome, and he immediately turned to me and said

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<v Speaker 1>thank you. Um, but no me. Dina is a great

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<v Speaker 1>little uh it's a suburb of Seattle, and you know,

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<v Speaker 1>I'd don't think there's anything special in the water there.

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<v Speaker 1>And you know, I did locate Amazon in Seattle because

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<v Speaker 1>of Microsoft. I thought that that big pool of technical

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<v Speaker 1>talent would provide a good place to recruit talented people

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<v Speaker 1>from and that did turn out to be true. So

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<v Speaker 1>it's not a complete coincidence. There's some correlation there. Do

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<v Speaker 1>you go into a store when you want to buy something?

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<v Speaker 1>Do you have to put a credit card down you

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<v Speaker 1>to say I'm Jeff Bezos and they send you the stuff?

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<v Speaker 1>How do you do that? And you have to carry

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<v Speaker 1>you carry cash around or you carry yeah? I think

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<v Speaker 1>I do carry cash, and I have I have credit cards. Yeah,

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<v Speaker 1>and if your credit have to show my driver's license

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<v Speaker 1>and you know, but have you ever had a credit

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<v Speaker 1>card denied? Never? Had I have? I've had my credit

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<v Speaker 1>card denied. So what do you say when then you

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<v Speaker 1>say don't you know, I give him another credit card.

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<v Speaker 1>I stay here, try this one. O. Thank you. So, UM,

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<v Speaker 1>you made an announcement that is, uh, the most significant

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<v Speaker 1>philanthropic gift you've made in this type. UM. It was

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<v Speaker 1>a in about a about a year ago. You said

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<v Speaker 1>you wanted to look for some good philanthropic ideas and

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<v Speaker 1>you've got I think forty seven thousand of them and

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<v Speaker 1>you yea reviewed them. And how did you decide where

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<v Speaker 1>to put this two billion dollars? And would you describe

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<v Speaker 1>exactly what you're gonna Well, that process was very helpful.

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<v Speaker 1>So I I solicited ideas, kind of crowdsourced, and I

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<v Speaker 1>got literally, as you said, something like forty seven thousand,

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<v Speaker 1>maybe even a little more. Some of them came to

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<v Speaker 1>my inbox, most of them came on social media, and

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<v Speaker 1>I read through thousands and thousands of them. My office

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<v Speaker 1>kind of correlated them all and put them into buckets,

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<v Speaker 1>and UM, there were some themes that emerged. But the

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<v Speaker 1>other thing that's fascinating about the kind of exercises you

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<v Speaker 1>see just how long tailed it is. People are interested

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<v Speaker 1>in trying to help the world in so many different ways.

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<v Speaker 1>A lot of people, UM, are very interested homelessness, including me.

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<v Speaker 1>A lot of people are very interested in education of

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<v Speaker 1>all kinds. I'm very interested an early education. And um,

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<v Speaker 1>I made that. You know, the apple doesn't fall far

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<v Speaker 1>from the tree. My mother has become in running the

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<v Speaker 1>Bezos family Foundation, she has become an expert in in

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<v Speaker 1>early education. I'm a student of Monastory schools. I started

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<v Speaker 1>at Monastory when I was two years old, and uh,

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<v Speaker 1>the teacher complained to my mother. The Monetary school teacher

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<v Speaker 1>complained to my mother the I was two task focused

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<v Speaker 1>and that she she couldn't get me to switch tasks,

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<v Speaker 1>so she would have to just pick up my chair

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<v Speaker 1>and move me. And by the way, I think that's

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<v Speaker 1>you asked the people who work with me. That's still

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<v Speaker 1>probably true. That teacher ever call you since, and she

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<v Speaker 1>was responsible for your succession. Now I'm in touch with

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<v Speaker 1>several of my UM high schooled elementary school teachers though,

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<v Speaker 1>but I don't know any of my Monastory school teachers.

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<v Speaker 1>So the gift that you're giving, essentially you're gonna have

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<v Speaker 1>some for preschool for children who need preschool. For each

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<v Speaker 1>treaty full tuition preschool Monastory inspired. Um, I'm very excited

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<v Speaker 1>about that because I'm going to operate that. That's going

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<v Speaker 1>to be an operating nonprofit, and we're gonna put them

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<v Speaker 1>in low income neighborhoods. We know for a fact that

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<v Speaker 1>if a kid falls behind UM, it's really really hard

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<v Speaker 1>to catch up. And if you can give somebody a

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<v Speaker 1>leg up when they're too three or four years old

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<v Speaker 1>by the time they get to kindergarten or first grade,

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<v Speaker 1>they're much less likely to fall behind. You can still happen,

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<v Speaker 1>but you've really improved their odds. The money spent there

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<v Speaker 1>is going to pay gigantic dividends for decades. And the

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<v Speaker 1>other part of your gift will be to give awards

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<v Speaker 1>out to yes and that's gonna be more traditional grant

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<v Speaker 1>making philanthropy. So there, I'm gonna identify, with the help

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<v Speaker 1>of a team, identify and fund VET and fund um

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<v Speaker 1>Family Homeless Shelters, and that will be You said you

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<v Speaker 1>would give an initial two billion dollars, expect to add

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<v Speaker 1>to that. Yeah, it's day one. Every thing I've ever

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<v Speaker 1>done has started small. Amazon started with a couple of people,

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<v Speaker 1>and UM Blue Origin started with five people, and the

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<v Speaker 1>budgeted Blue organ was very very small. Now the budget

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<v Speaker 1>of Blue Regions approaches a billion dollars a year. Next

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<v Speaker 1>year it will be more than a billion dollars. And

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<v Speaker 1>Amazon literally was teen people. Today it's half a million people.

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<v Speaker 1>But you it's hard to remember for you guys, But

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<v Speaker 1>for me, it's like yesterday I was driving the packages

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<v Speaker 1>to the post office myself and hoping one day we

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<v Speaker 1>could afford a forklift and so but so for me,

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<v Speaker 1>I've seen small things get big, and it's part of

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<v Speaker 1>this day one mentality. I like treating things as if

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<v Speaker 1>if they're small, you know, Amazon, even though it is

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<v Speaker 1>a large company, I wanted to have the heart and

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<v Speaker 1>spirit of a small one. And uh. Then so anyway

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<v Speaker 1>that the day one foundation is going to be like that,

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<v Speaker 1>will will will will wander a little bit too. So

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<v Speaker 1>I we have some very specific ideas of what we

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<v Speaker 1>want to do, but I believe in the power of wandering.

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<v Speaker 1>All of my best decisions in business and in life

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<v Speaker 1>have been made with heart, intuition, guts, uh you know,

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<v Speaker 1>not not uh analysis. When you can make a decision

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<v Speaker 1>with analysis, you should do so. But it turns out

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<v Speaker 1>in life that your most important decisions are always made

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<v Speaker 1>with instinct, intuition, taste, heart. Um, And that's what we'll

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<v Speaker 1>do with this Day one foundation too. It's and the

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<v Speaker 1>customer is going to be the child. This is this

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<v Speaker 1>is so important because the secret sauce of Amazon where

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<v Speaker 1>there are several principles of Amazon, but the number one

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<v Speaker 1>thing that has made us successful by far is obsessive,

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<v Speaker 1>compulsive focus on the customer as opposed to obsession over

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<v Speaker 1>the competitor. And I talked so often to others oh

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<v Speaker 1>and some other CEOs and also founders and entrepreneurs, and

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<v Speaker 1>I can tell that even though they're talking about customers,

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<v Speaker 1>they're really focusing on competitors. And it is a huge

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<v Speaker 1>advantage to any company if you can stay focused on

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<v Speaker 1>your customer instead of your competitors. So then you have

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<v Speaker 1>to identify who is your customer. Um. So at the

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<v Speaker 1>Washington Post, for example, is the customer the people who

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<v Speaker 1>buy advertisements from us? No, the customer is the reader.

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<v Speaker 1>And in the school, who are the customers? Is it

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<v Speaker 1>the parents? Is that the teachers? No, it is the child.

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<v Speaker 1>And that's what we're gonna do. We're gonna be obsessively

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<v Speaker 1>compulsively focused on the child. We're going to be scientific

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<v Speaker 1>when we can be and We're gonna use heart and

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<v Speaker 1>intuition when we when we when you use your intuition

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<v Speaker 1>and make decisions. Where is the intuition leading you now?

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<v Speaker 1>On your second headquarters? All right? Can can we just

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<v Speaker 1>take a moment to acknowledge that that may be the

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<v Speaker 1>best segue in the history of interviewing? Seriously, David? So

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<v Speaker 1>that is that? Is all right? That's amazing? Answer is uh?

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<v Speaker 1>The answer is very simple. We we will announce the

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<v Speaker 1>decision before the end of this year. So we've made

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<v Speaker 1>tremendous progress. The team is working their butts off on it,

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<v Speaker 1>and we will get there. No, no, hey be nice.

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<v Speaker 1>Come on, Why did you buy the Washington Post? You

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<v Speaker 1>had no background in that area. What convinced you to

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<v Speaker 1>do that? Okay? First of all, I was not looking

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<v Speaker 1>for a newspaper. I had no intention of buying newspaper.

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<v Speaker 1>I had never thought about the idea had never occurred

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<v Speaker 1>to me. It was never something. Wasn't like a childhood dream. Nothing.

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<v Speaker 1>And um, my friend Don Graham, who at that time

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<v Speaker 1>I had known fifteen years. I know him twenty years now.

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<v Speaker 1>He approached me through an intermediary and I wanted to

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<v Speaker 1>know if I would be interested in buying the Washington Post,

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<v Speaker 1>and I sent back word that I would not um

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<v Speaker 1>because I didn't really know anything about newspapers, and Don

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<v Speaker 1>over a series of conversations convinced me that, UM, that

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<v Speaker 1>was unimportant because we had inside the Washington Post, we

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<v Speaker 1>have so much talent that understands newspapers. That wasn't what

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<v Speaker 1>the problem was. But they needed was somebody who had

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<v Speaker 1>an understanding of the Internet. And so so that was

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<v Speaker 1>the first thing. That's kind of how it got started.

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<v Speaker 1>And then I so I did some soul searching and

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<v Speaker 1>again my decision making process something this would definitely be

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<v Speaker 1>intuition and on analysis the financial situation of the Washington

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<v Speaker 1>Post at that time, this was very upside down. The

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<v Speaker 1>problem was a secular one. The Internet was just eroding

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<v Speaker 1>all of the traditional advantages that local newspapers had, all

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<v Speaker 1>of them. And I said, UM, you know, is this

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<v Speaker 1>something I want to get involved in. If I'm gonna

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<v Speaker 1>do it, I'm gonna put some heart into it and

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<v Speaker 1>some work into it. And I decided I would only

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<v Speaker 1>do that if I really believed it was an important institution. UM.

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<v Speaker 1>And I said to myself, if this were a financially

0:13:15.120 --> 0:13:19.480
<v Speaker 1>upside down salty snack food company, the answer would be no.

0:13:19.880 --> 0:13:21.599
<v Speaker 1>As soon as I started thinking about that way, I

0:13:21.640 --> 0:13:25.280
<v Speaker 1>was like, this is an important institution. It is the

0:13:25.320 --> 0:13:30.000
<v Speaker 1>newspaper in the capital city of the most important country

0:13:30.000 --> 0:13:34.240
<v Speaker 1>in the world. The Washington Post has an incredibly important

0:13:34.320 --> 0:13:38.520
<v Speaker 1>role to play in this democracy. There's just no doubt

0:13:38.520 --> 0:13:45.040
<v Speaker 1>in my mind about that. So and and so, as

0:13:45.040 --> 0:13:47.160
<v Speaker 1>soon as I had passed through that gate, I only

0:13:47.200 --> 0:13:49.000
<v Speaker 1>had one more gate that I had to go through

0:13:49.040 --> 0:13:51.960
<v Speaker 1>before telling Don yes, and that was I wanted to

0:13:52.480 --> 0:13:57.720
<v Speaker 1>look myself, you know, be really open with myself and

0:13:58.040 --> 0:13:59.640
<v Speaker 1>look in a mirror and sort of think about the

0:13:59.640 --> 0:14:03.360
<v Speaker 1>company and be sure that I was optimistic that it

0:14:03.400 --> 0:14:06.840
<v Speaker 1>could work, because, um, you know, if it were hopeless,

0:14:06.920 --> 0:14:09.600
<v Speaker 1>that would also be not something I would get involved in.

0:14:09.880 --> 0:14:12.400
<v Speaker 1>And I looked at that and I was super optimistic. Um,

0:14:12.440 --> 0:14:14.360
<v Speaker 1>and it needed to be transitioned to a national and

0:14:14.480 --> 0:14:18.600
<v Speaker 1>global publication. There's one gift that the Internet brings newspapers,

0:14:18.800 --> 0:14:23.920
<v Speaker 1>and that is free global distribution. So we had to

0:14:23.920 --> 0:14:26.000
<v Speaker 1>take advantage of that gift. And that's the That was

0:14:26.040 --> 0:14:28.600
<v Speaker 1>the basic strategy. We had to switch from a business

0:14:28.640 --> 0:14:32.400
<v Speaker 1>model where we made a lot of money per reader

0:14:32.840 --> 0:14:35.920
<v Speaker 1>with a relatively small number of readers to a little bit,

0:14:35.960 --> 0:14:38.840
<v Speaker 1>tiny bit of money per reader on a very large

0:14:38.960 --> 0:14:41.400
<v Speaker 1>number of readers. And that's the transition that we did.

0:14:41.600 --> 0:14:43.920
<v Speaker 1>I'm pleased to report to you that the Post is

0:14:43.960 --> 0:14:49.200
<v Speaker 1>profitable today. Um. The newsroom is growing. It's been growing

0:14:49.240 --> 0:14:52.080
<v Speaker 1>every year since I've been there. It's working, and I'm

0:14:52.120 --> 0:14:54.640
<v Speaker 1>so proud of that team. And I know for a fact,

0:14:54.680 --> 0:14:57.480
<v Speaker 1>when I'm eight year let's say, I always project myself

0:14:57.520 --> 0:14:59.000
<v Speaker 1>forward to age eight, but as I get older, I

0:14:59.040 --> 0:15:02.720
<v Speaker 1>was starting to do ninety. So I know that when

0:15:02.760 --> 0:15:05.480
<v Speaker 1>I'm ninety it's gonna be. One of the things I'm

0:15:05.480 --> 0:15:08.440
<v Speaker 1>most proud of is that I took on the Washington

0:15:08.480 --> 0:15:12.080
<v Speaker 1>Post and helped them through a very rough transition. So, UM,

0:15:12.080 --> 0:15:14.440
<v Speaker 1>when you when you agree to buy it, um, I

0:15:14.480 --> 0:15:18.080
<v Speaker 1>think they asking price was two million dollars. You didn't negotiate,

0:15:18.120 --> 0:15:20.200
<v Speaker 1>you know, h done. I asked him how much he

0:15:20.280 --> 0:15:22.640
<v Speaker 1>wanted He said to fifty. I said, fine. I didn't

0:15:22.640 --> 0:15:25.840
<v Speaker 1>negotiate with him, and I did no due diligence, and um,

0:15:26.560 --> 0:15:28.160
<v Speaker 1>I wouldn't need to have done. He told, you have

0:15:28.280 --> 0:15:33.840
<v Speaker 1>something I'd like to sell now that you own the

0:15:33.840 --> 0:15:37.920
<v Speaker 1>Washington Post. Sometimes there are some people who criticize some

0:15:38.080 --> 0:15:43.160
<v Speaker 1>things that the Washington Post says. And you've been remarkably quiet.

0:15:43.240 --> 0:15:46.640
<v Speaker 1>I have no idea what you're talking about. Well, you've

0:15:46.640 --> 0:15:50.520
<v Speaker 1>been remarkably quiet and not defending yourself. Well, I do

0:15:50.720 --> 0:15:54.440
<v Speaker 1>defend the Post. It is a mistake for any elected official,

0:15:54.520 --> 0:15:57.240
<v Speaker 1>in my opinion. I don't think this is a very

0:15:57.280 --> 0:16:02.280
<v Speaker 1>out their opinion to attack media and journalists. Um. I

0:16:02.360 --> 0:16:08.960
<v Speaker 1>believe that it is an essential component of our democracy.

0:16:09.080 --> 0:16:12.080
<v Speaker 1>There has never been I was gonna say, never been

0:16:12.120 --> 0:16:14.680
<v Speaker 1>elected official who like their headlines. I think there's probably

0:16:14.680 --> 0:16:18.440
<v Speaker 1>a no, no public figure who has ever liked their headlines.

0:16:18.720 --> 0:16:22.640
<v Speaker 1>It's okay, it's part of the process, you know. It's

0:16:22.760 --> 0:16:25.240
<v Speaker 1>it's um. If you're the president of the United States

0:16:25.360 --> 0:16:28.480
<v Speaker 1>or a governor of a state or whatever, you don't

0:16:28.520 --> 0:16:31.040
<v Speaker 1>take that job thinking you're not going to get scrutinized.

0:16:31.960 --> 0:16:36.240
<v Speaker 1>You're gonna get scrutinized. And it's it's it's healthy and um,

0:16:36.280 --> 0:16:40.280
<v Speaker 1>somebody very you know what what what what the president

0:16:40.320 --> 0:16:43.920
<v Speaker 1>should say is this is right, this is good. I'm

0:16:43.960 --> 0:16:47.640
<v Speaker 1>glad I'm being scrutinized, and that would be so secure

0:16:47.720 --> 0:16:51.040
<v Speaker 1>and confident. But it's really dangerous to demonize the media.

0:16:51.480 --> 0:16:55.040
<v Speaker 1>It's dangerous to call the media low life. It's dangerous

0:16:55.080 --> 0:16:57.640
<v Speaker 1>to say that they're the enemy of the people. We

0:16:57.720 --> 0:17:02.400
<v Speaker 1>live in a society where it's not just the laws

0:17:02.440 --> 0:17:05.919
<v Speaker 1>of the land that protect us. We do have freedom

0:17:05.920 --> 0:17:09.199
<v Speaker 1>of press. It's in the constitution we but what what

0:17:09.320 --> 0:17:13.320
<v Speaker 1>we But it's also the social norms that protect us

0:17:13.680 --> 0:17:18.000
<v Speaker 1>those we we It works because we believe those words

0:17:18.000 --> 0:17:21.480
<v Speaker 1>on that piece of paper, and every time you attack that,

0:17:21.520 --> 0:17:24.000
<v Speaker 1>you're eroding it a little bit around the edges. Now, look,

0:17:24.440 --> 0:17:26.600
<v Speaker 1>I don't want to be dramatic here. We are so

0:17:26.760 --> 0:17:29.960
<v Speaker 1>robust in this country. The media is going to be fine.

0:17:30.200 --> 0:17:32.880
<v Speaker 1>Let's talk about how you came to the situation where

0:17:32.880 --> 0:17:37.720
<v Speaker 1>you are today. So you grew up in Texas initially, yes,

0:17:37.800 --> 0:17:40.719
<v Speaker 1>and from early age where you are pretty smart student

0:17:40.800 --> 0:17:43.280
<v Speaker 1>and your teachers tell you this. You know you were

0:17:43.280 --> 0:17:47.439
<v Speaker 1>good or I have always been academically smart and um

0:17:47.520 --> 0:17:49.760
<v Speaker 1>that you know. By the way the older I get,

0:17:49.800 --> 0:17:52.640
<v Speaker 1>I realized how many kinds of smart there are. There

0:17:52.640 --> 0:17:53.800
<v Speaker 1>are a lot of kinds of smart. There are a

0:17:53.880 --> 0:17:57.760
<v Speaker 1>lot of kinds of stupid too, um, but but there

0:17:57.800 --> 0:18:00.720
<v Speaker 1>are you know, I c p blaw all the time.

0:18:00.800 --> 0:18:03.399
<v Speaker 1>Who I know, they wouldn't have gotten a plus is

0:18:03.480 --> 0:18:07.000
<v Speaker 1>on you know, their calculus exams. But they're incredibly smart.

0:18:07.200 --> 0:18:09.320
<v Speaker 1>But yes, I was a very good student. So you

0:18:09.400 --> 0:18:12.359
<v Speaker 1>ultimately moved into high school in Miami and then you

0:18:12.400 --> 0:18:15.159
<v Speaker 1>were valuatorian ever your class. And then you gave a

0:18:15.200 --> 0:18:18.440
<v Speaker 1>speech as the valigatorian saying you thought we should colonize

0:18:18.440 --> 0:18:21.040
<v Speaker 1>space or something like that. I did it. It was

0:18:21.720 --> 0:18:25.800
<v Speaker 1>too I graduated from high school, big Publicist Miami palmetto

0:18:25.880 --> 0:18:30.120
<v Speaker 1>Senior High, Go Panthers. Uh and uh. There were seven

0:18:30.200 --> 0:18:34.840
<v Speaker 1>hundred and fifty kids in my graduating class. And um,

0:18:34.880 --> 0:18:37.840
<v Speaker 1>I loved high school. I had so much fun we

0:18:37.880 --> 0:18:41.639
<v Speaker 1>had I got I lost my library privileges because I

0:18:41.760 --> 0:18:45.720
<v Speaker 1>laughed too loudly in the library. And about that laugh,

0:18:45.760 --> 0:18:47.240
<v Speaker 1>where did you get that laugh from? You know, it

0:18:47.320 --> 0:18:50.120
<v Speaker 1>is distinctive. I've had that laugh all my life. There

0:18:50.160 --> 0:18:52.480
<v Speaker 1>was a short, not that short. There was a multi

0:18:52.560 --> 0:18:54.960
<v Speaker 1>year period where my brother and sister would not see

0:18:55.000 --> 0:18:58.920
<v Speaker 1>a movie with me because they thought it was too embarrassing. Um,

0:18:58.960 --> 0:19:01.560
<v Speaker 1>and my I don't know why I have this laugh.

0:19:01.680 --> 0:19:05.680
<v Speaker 1>It's just it's just and I laugh easily and often. Um,

0:19:05.800 --> 0:19:07.719
<v Speaker 1>the people who know me you know, you asked my

0:19:07.800 --> 0:19:10.719
<v Speaker 1>mom or anybody who knows me well, and they'll say,

0:19:11.080 --> 0:19:15.359
<v Speaker 1>if Jeff's unhappy, wait five minutes. You graduated as Valgatory

0:19:15.400 --> 0:19:16.879
<v Speaker 1>and you decided to go to Princeton. How come you

0:19:16.920 --> 0:19:18.639
<v Speaker 1>decided to go to Princeton because I wanted to be

0:19:18.640 --> 0:19:23.159
<v Speaker 1>a theoretical physicist. I changed my major very quickly to

0:19:23.240 --> 0:19:29.400
<v Speaker 1>electricaltioning your company. You graduated Summa comality. I graduated Summa Kappa.

0:19:29.520 --> 0:19:33.240
<v Speaker 1>And then you went into the highest calling of mankind finance. Yes,

0:19:34.119 --> 0:19:35.879
<v Speaker 1>I went. I went to New York City and I

0:19:35.960 --> 0:19:38.320
<v Speaker 1>ended up working at a quanty of hedge fund run

0:19:38.359 --> 0:19:41.040
<v Speaker 1>by a brilliant man named David Saw d Saw and Co.

0:19:41.560 --> 0:19:43.320
<v Speaker 1>I learned so much from him. I used a lot

0:19:43.359 --> 0:19:46.359
<v Speaker 1>of his ideas and principles on things like HR and

0:19:46.400 --> 0:19:49.160
<v Speaker 1>recruiting and what kind of people to hire. When I started,

0:19:49.240 --> 0:19:51.320
<v Speaker 1>very very good, well known hedge fund, and you were

0:19:51.320 --> 0:19:54.520
<v Speaker 1>a star there. As I understand what propelled you to say,

0:19:54.600 --> 0:19:57.480
<v Speaker 1>I'm quitting this. I'm going to start a company selling

0:19:57.760 --> 0:19:59.679
<v Speaker 1>books over the internet. I'm gonna do it from Seattle.

0:19:59.720 --> 0:20:02.800
<v Speaker 1>Where did the idea come from? I came across the

0:20:02.880 --> 0:20:07.119
<v Speaker 1>fact um. So this is nobody has heard of the Internet,

0:20:07.320 --> 0:20:09.520
<v Speaker 1>very very few people. And I came across the fact

0:20:09.560 --> 0:20:13.199
<v Speaker 1>that the web, worldwide Web was growing at something like

0:20:14.040 --> 0:20:17.560
<v Speaker 1>percent a year. This is anything growing that fast is

0:20:17.840 --> 0:20:21.680
<v Speaker 1>even if it's baseline usage today is tiny, it's growing

0:20:21.760 --> 0:20:24.760
<v Speaker 1>so fast it's gonna be big. And so I looked

0:20:24.800 --> 0:20:26.359
<v Speaker 1>at that and I was like, there's gotta be I

0:20:26.400 --> 0:20:29.200
<v Speaker 1>should come up with a business idea and that get

0:20:29.240 --> 0:20:31.679
<v Speaker 1>you know, on the internet, and then let the Internet

0:20:31.680 --> 0:20:33.560
<v Speaker 1>go around this and we can keep working on it.

0:20:33.960 --> 0:20:35.440
<v Speaker 1>And so I made a list of products that I

0:20:35.520 --> 0:20:37.800
<v Speaker 1>might saw online and I started force ranking them, and

0:20:37.840 --> 0:20:41.399
<v Speaker 1>I picked books because books is super unusual in one respect,

0:20:41.440 --> 0:20:43.480
<v Speaker 1>which is that they're more book items in the book

0:20:43.480 --> 0:20:45.920
<v Speaker 1>category than there are items in another category. There three

0:20:45.960 --> 0:20:48.720
<v Speaker 1>million different books active and in print around the world

0:20:48.720 --> 0:20:53.119
<v Speaker 1>and be given time. So my, my, the founding idea

0:20:53.280 --> 0:20:57.000
<v Speaker 1>of Amazon was to build universal selection of books. The

0:20:57.000 --> 0:20:59.720
<v Speaker 1>biggest bookstores only had a hundred and fifty thousand titles.

0:21:00.240 --> 0:21:03.159
<v Speaker 1>And so that's what I did, and I, you know,

0:21:03.240 --> 0:21:06.359
<v Speaker 1>I hired a small team, We built, we built software.

0:21:06.359 --> 0:21:08.560
<v Speaker 1>I moved to Seattle. I mean, you told your parents

0:21:08.560 --> 0:21:11.800
<v Speaker 1>you're gonna quit d Shaw where you're successful making presuming

0:21:11.840 --> 0:21:14.720
<v Speaker 1>a fair amount of money. And you told your wife Mackenzie,

0:21:14.720 --> 0:21:17.120
<v Speaker 1>that you're going to move across the country. What did

0:21:17.119 --> 0:21:20.560
<v Speaker 1>they all say? They were immediately and reflectively supportive. Right

0:21:20.640 --> 0:21:25.000
<v Speaker 1>after they asked the question, what's the internet? And UM,

0:21:25.080 --> 0:21:27.640
<v Speaker 1>so you know that, but this is right, you know, um,

0:21:27.680 --> 0:21:30.320
<v Speaker 1>you know you on with your loved ones. You you

0:21:30.320 --> 0:21:32.280
<v Speaker 1>you bet on them. You're not betting on the idea,

0:21:32.320 --> 0:21:36.960
<v Speaker 1>You're you're you are betting on the person. And that was, uh.

0:21:37.000 --> 0:21:38.720
<v Speaker 1>That And it's one of those decisions I made with

0:21:38.800 --> 0:21:41.080
<v Speaker 1>my heart and not my head. And I basically said,

0:21:41.440 --> 0:21:43.639
<v Speaker 1>I don't want to regret. I don't when I'm a

0:21:43.760 --> 0:21:47.760
<v Speaker 1>d now ninety I have. I want to have minimized

0:21:47.760 --> 0:21:50.760
<v Speaker 1>the number of regrets that I have in my life.

0:21:50.800 --> 0:21:54.320
<v Speaker 1>And most of our regrets our acts of omission. There

0:21:54.320 --> 0:21:58.560
<v Speaker 1>are things we didn't try. It's the path untraveled. Um,

0:21:58.560 --> 0:22:01.119
<v Speaker 1>those are the things that haunt. And you were telling

0:22:01.160 --> 0:22:03.320
<v Speaker 1>me that you had to go deliver the books, Yeah,

0:22:03.359 --> 0:22:05.920
<v Speaker 1>for the post office yourself. I still I don't still

0:22:05.920 --> 0:22:07.840
<v Speaker 1>deliver too. But I was doing that for years and

0:22:08.000 --> 0:22:12.320
<v Speaker 1>I was packing boxes on my hands and knees. In

0:22:12.359 --> 0:22:15.359
<v Speaker 1>the first month I was packing boxes on my hands

0:22:15.359 --> 0:22:19.160
<v Speaker 1>and knees on the hard cement floors, and um, with

0:22:19.240 --> 0:22:21.800
<v Speaker 1>somebody else sitting standing next to kneeling next to me,

0:22:21.800 --> 0:22:24.119
<v Speaker 1>we're packing and and I said, you know what, we

0:22:24.200 --> 0:22:28.360
<v Speaker 1>need knee pads. This is killing my knees. And this

0:22:28.400 --> 0:22:33.320
<v Speaker 1>guy packing alongside me said we need packing tables. And

0:22:33.440 --> 0:22:37.080
<v Speaker 1>I was like, that's the most brilliant idea I've ever heard.

0:22:38.080 --> 0:22:40.600
<v Speaker 1>And the next day I went and bought packing tables

0:22:40.600 --> 0:22:44.000
<v Speaker 1>and it like doubled our productivity. Think about it as

0:22:44.000 --> 0:22:48.600
<v Speaker 1>a senior executive, what do you really get um paid

0:22:48.640 --> 0:22:52.120
<v Speaker 1>to do you get paid to make a small number

0:22:52.880 --> 0:22:57.480
<v Speaker 1>of high quality decisions? What propelled you to sell things

0:22:57.480 --> 0:23:01.040
<v Speaker 1>more than books? After books, we started saying music, and

0:23:01.040 --> 0:23:04.560
<v Speaker 1>then we started selling videos. And then I got smart

0:23:04.600 --> 0:23:10.240
<v Speaker 1>and I emailed a thousand randomly selected customers and asked them,

0:23:10.280 --> 0:23:12.600
<v Speaker 1>besides the things we saw today, what would you like

0:23:12.640 --> 0:23:17.159
<v Speaker 1>to see us sell? And that answer came back incredibly

0:23:17.160 --> 0:23:20.360
<v Speaker 1>long tailed. The way they answered the question was with

0:23:20.480 --> 0:23:22.280
<v Speaker 1>whatever they were looking for at that moment. So like

0:23:22.320 --> 0:23:24.720
<v Speaker 1>I remember, one of the answers was I wish you

0:23:24.880 --> 0:23:28.520
<v Speaker 1>sold Winshield wiper blades because I really need Winshield wiper blades,

0:23:29.080 --> 0:23:31.760
<v Speaker 1>and I thought to myself, we can sell anything this

0:23:31.800 --> 0:23:36.080
<v Speaker 1>way and um, and then so then we launched electronics

0:23:36.119 --> 0:23:40.200
<v Speaker 1>and toys and many other categories over time, and the

0:23:40.800 --> 0:23:43.160
<v Speaker 1>vision became because you read the original business plan, it's

0:23:43.240 --> 0:23:45.239
<v Speaker 1>just books. Your stock at one point, I think went

0:23:45.280 --> 0:23:46.800
<v Speaker 1>to a hundred dollars, but then I went down to

0:23:46.880 --> 0:23:48.919
<v Speaker 1>six or something like that. At the peak of the

0:23:49.000 --> 0:23:52.000
<v Speaker 1>Internet bubble, our stock peaked somewhere around a hundred and

0:23:52.040 --> 0:23:56.719
<v Speaker 1>thirteen dollars. And then after the Internet bubble, uh, you know,

0:23:57.040 --> 0:23:59.960
<v Speaker 1>busted open, our stock went down to six. It went

0:24:00.240 --> 0:24:02.159
<v Speaker 1>from a hundred and thirteen to six in less than

0:24:02.200 --> 0:24:04.760
<v Speaker 1>a year. So my annual shareholder that year starts with

0:24:04.920 --> 0:24:08.000
<v Speaker 1>a one word sentence, and that one word sentences the

0:24:08.040 --> 0:24:12.480
<v Speaker 1>word ouch. So most of those internet companies of the

0:24:12.720 --> 0:24:16.480
<v Speaker 1>dot com era are out of business. Yeah, you survived,

0:24:16.520 --> 0:24:18.679
<v Speaker 1>what was that that made you to survive? And virtually

0:24:18.720 --> 0:24:21.359
<v Speaker 1>the rest of them are gone. Um, it's very That

0:24:21.400 --> 0:24:24.199
<v Speaker 1>whole period is very interesting because the stock is not

0:24:24.280 --> 0:24:26.439
<v Speaker 1>the company and the company is not the stock. And

0:24:26.480 --> 0:24:29.359
<v Speaker 1>so as I watched the stock fall from a hundred

0:24:29.359 --> 0:24:32.480
<v Speaker 1>and thirteen to six, I was also watching all of

0:24:32.520 --> 0:24:36.359
<v Speaker 1>our internal business metrics, number of customers, profit per unit,

0:24:36.840 --> 0:24:41.119
<v Speaker 1>um uh, you know, everything you can imagine, defects, et cetera.

0:24:41.520 --> 0:24:45.040
<v Speaker 1>Every single thing about the business was getting better and fast,

0:24:45.359 --> 0:24:48.000
<v Speaker 1>and so as the stock price was going the wrong way,

0:24:48.359 --> 0:24:51.600
<v Speaker 1>everything inside the company was going the right way. And

0:24:51.920 --> 0:24:55.680
<v Speaker 1>um uh, I you know, so I wasn't We didn't

0:24:55.680 --> 0:24:57.200
<v Speaker 1>need to go back to the capital markets. We didn't

0:24:57.240 --> 0:24:59.960
<v Speaker 1>need more money. The only reason, you know, a financial

0:25:00.440 --> 0:25:04.200
<v Speaker 1>uh bust like the Internet bubble bursting, is it makes

0:25:04.200 --> 0:25:06.600
<v Speaker 1>it really hard to raise money. But you know, we

0:25:06.640 --> 0:25:08.880
<v Speaker 1>already had the money we needed, so we just needed

0:25:08.920 --> 0:25:12.399
<v Speaker 1>to continue to progress. Wall Street kept saying, well, Amazon's

0:25:12.440 --> 0:25:15.199
<v Speaker 1>not making any money, They're just getting customers. Where are

0:25:15.240 --> 0:25:17.280
<v Speaker 1>the profits? Where the profits? And Wall Street kept beating

0:25:17.280 --> 0:25:19.280
<v Speaker 1>you up on that, and your response was, I don't

0:25:19.280 --> 0:25:23.159
<v Speaker 1>really care what you think Amazon was. Uh. You know,

0:25:23.800 --> 0:25:26.600
<v Speaker 1>people always accused us of selling dollar bills for ninety

0:25:26.680 --> 0:25:30.120
<v Speaker 1>cents and said, look, anybody can do that and grow revenues.

0:25:30.160 --> 0:25:33.280
<v Speaker 1>That's not what we're doing. We always had positive gross margins.

0:25:33.880 --> 0:25:36.640
<v Speaker 1>It's a fixed cost business. And so what I could

0:25:36.640 --> 0:25:39.399
<v Speaker 1>see is that from the internal metrics is that what

0:25:39.560 --> 0:25:42.760
<v Speaker 1>at a certain volume level um, we would cover our

0:25:42.800 --> 0:25:46.400
<v Speaker 1>fixed costs and the company would be profitable. So who

0:25:46.440 --> 0:25:48.320
<v Speaker 1>came up with the idea of prime Prime seems to

0:25:48.320 --> 0:25:50.560
<v Speaker 1>be a great way to get money in advance of

0:25:50.800 --> 0:25:55.160
<v Speaker 1>people actually getting the services. Who's actually it's very interesting. So,

0:25:55.359 --> 0:25:58.600
<v Speaker 1>like many inventions, inside of a team, and I love team.

0:25:58.680 --> 0:26:01.760
<v Speaker 1>Inventing is my favorite. So I tap dance into the office.

0:26:01.920 --> 0:26:04.159
<v Speaker 1>I love Amazon. I have so much fun there. I

0:26:04.160 --> 0:26:06.480
<v Speaker 1>love Blue Origin, I love the Washington Post. But Amazon

0:26:06.560 --> 0:26:09.600
<v Speaker 1>is my full time job and I get to invent.

0:26:09.720 --> 0:26:11.679
<v Speaker 1>I get to live two to three years in the future.

0:26:12.280 --> 0:26:15.199
<v Speaker 1>And um, most of the invention we do there is

0:26:15.480 --> 0:26:17.720
<v Speaker 1>you know, if somebody has an idea, and then other

0:26:17.720 --> 0:26:20.399
<v Speaker 1>people improve the idea, and other people come up with

0:26:20.440 --> 0:26:22.440
<v Speaker 1>objections why I can never work, and then we solve

0:26:22.480 --> 0:26:26.840
<v Speaker 1>those objections, and it's a very it's a very fun process.

0:26:26.960 --> 0:26:29.320
<v Speaker 1>We're always wondering what could a loyalty program be? And

0:26:29.359 --> 0:26:34.240
<v Speaker 1>then actually kind of a junior software engineer came up

0:26:34.320 --> 0:26:37.200
<v Speaker 1>with this idea, not as a loyalty program, but this

0:26:37.240 --> 0:26:42.680
<v Speaker 1>idea that we could um uh offer people, um kind

0:26:42.680 --> 0:26:46.320
<v Speaker 1>of an all you can eat buffet of fast free shipping.

0:26:46.920 --> 0:26:49.119
<v Speaker 1>And when we modeled that so then you know the

0:26:49.160 --> 0:26:52.199
<v Speaker 1>finance team went and modeled that idea and that the

0:26:52.240 --> 0:26:57.119
<v Speaker 1>results were horrifying, that we would offer unlimited shipping shipping

0:26:57.200 --> 0:27:01.640
<v Speaker 1>is expensive, um, and that we would customers love free shipping.

0:27:01.960 --> 0:27:05.440
<v Speaker 1>But we could see I mean again back to that,

0:27:06.240 --> 0:27:08.560
<v Speaker 1>you have to use heart and intuition. There has to

0:27:08.600 --> 0:27:11.520
<v Speaker 1>be risk taking. You have to have instinct all the

0:27:11.600 --> 0:27:13.560
<v Speaker 1>good decisions have you made. That way, you do it

0:27:13.600 --> 0:27:16.679
<v Speaker 1>with a group. You do it with great humility, because,

0:27:16.800 --> 0:27:19.120
<v Speaker 1>by the way, getting it wrong isn't that bad. That's

0:27:19.119 --> 0:27:22.080
<v Speaker 1>the other thing. When when when we make mistakes, and

0:27:22.119 --> 0:27:24.880
<v Speaker 1>we've made doozies like the fire phone and many other

0:27:24.920 --> 0:27:27.040
<v Speaker 1>things that just didn't work out, I could I could look,

0:27:27.080 --> 0:27:29.399
<v Speaker 1>we don't have enough time for me to list all

0:27:29.440 --> 0:27:33.119
<v Speaker 1>of our failed experiments. But the big winners pay for

0:27:33.200 --> 0:27:36.119
<v Speaker 1>thousands of field experiments. So you try something like prime

0:27:36.560 --> 0:27:39.240
<v Speaker 1>and it was very expensive at the beginning. It costs

0:27:39.280 --> 0:27:40.840
<v Speaker 1>us a lot of money. Because what happens when you

0:27:40.880 --> 0:27:43.720
<v Speaker 1>offer a free all you can eat buffet? Who shows

0:27:43.800 --> 0:27:48.960
<v Speaker 1>up to the buffet first? The heavy eaters. It's scary.

0:27:49.080 --> 0:27:50.720
<v Speaker 1>It's like, oh my god, did I really say as

0:27:50.760 --> 0:27:55.119
<v Speaker 1>many prawns as you can eat? And um, and so

0:27:55.680 --> 0:27:59.120
<v Speaker 1>that is what happened. But but surely we could see

0:27:59.119 --> 0:28:01.600
<v Speaker 1>the trend lines. We could you that you know, all

0:28:01.680 --> 0:28:04.320
<v Speaker 1>kinds of customers were coming and they appreciated that service.

0:28:04.520 --> 0:28:06.440
<v Speaker 1>You shit around with your team and so forth. But

0:28:06.480 --> 0:28:09.119
<v Speaker 1>you don't like meetings before ten am. No, you'd like

0:28:09.200 --> 0:28:11.920
<v Speaker 1>to get eight hours of sleep and don't like UM

0:28:11.920 --> 0:28:15.200
<v Speaker 1>power points, explain all that. Why is that? Okay? Many?

0:28:15.400 --> 0:28:17.639
<v Speaker 1>So I like to putter in the worry. I get

0:28:17.720 --> 0:28:19.679
<v Speaker 1>up early, I go to bed early, I get up early.

0:28:19.880 --> 0:28:21.359
<v Speaker 1>I like to putter in the morning. So I like

0:28:21.480 --> 0:28:23.439
<v Speaker 1>to read the newspaper. I like to have coffee. I

0:28:23.440 --> 0:28:26.080
<v Speaker 1>like to have breakfast with my kids before they go

0:28:26.080 --> 0:28:29.920
<v Speaker 1>to school. So I have my kind of puttering. Time

0:28:30.040 --> 0:28:32.479
<v Speaker 1>is very important to me. And so that's why I

0:28:32.600 --> 0:28:35.280
<v Speaker 1>set my first meeting for ten o'clock. I like to

0:28:35.280 --> 0:28:38.760
<v Speaker 1>do my high i Q meetings before lunch. Like anything

0:28:38.760 --> 0:28:42.320
<v Speaker 1>that's gonna be really mentally challenging, that's a ten o'clock meeting.

0:28:42.800 --> 0:28:46.560
<v Speaker 1>And because by five pm, like I can't think about

0:28:46.560 --> 0:28:49.720
<v Speaker 1>that today, Let's try this again tomorrow at ten am

0:28:49.760 --> 0:28:53.480
<v Speaker 1>and UM. And so then on sleep I get eight

0:28:53.480 --> 0:28:55.960
<v Speaker 1>hours of sleep. I prioritize it unless I'm traveling in

0:28:56.000 --> 0:28:59.560
<v Speaker 1>different time zones. Sometimes it's impossible. But I am very

0:29:00.240 --> 0:29:03.000
<v Speaker 1>focused on it. And and and for me, I needed

0:29:03.000 --> 0:29:06.080
<v Speaker 1>a dog to sleep. I think better, I have more energy,

0:29:06.440 --> 0:29:08.920
<v Speaker 1>my mood is better. All these things. And think about it.

0:29:08.960 --> 0:29:13.360
<v Speaker 1>As a senior executive, what do you really get UM

0:29:13.400 --> 0:29:17.080
<v Speaker 1>paid to do? As a senior executive, you get paid

0:29:17.120 --> 0:29:22.480
<v Speaker 1>to make a small number of high quality decisions. Your

0:29:22.600 --> 0:29:25.560
<v Speaker 1>your job is not to make thousands of decisions every day.

0:29:25.960 --> 0:29:28.400
<v Speaker 1>Is that really worth it if the quality of the

0:29:28.520 --> 0:29:31.920
<v Speaker 1>decisions might be lower because you're tired, or grouchy or

0:29:31.960 --> 0:29:34.760
<v Speaker 1>any number of things. Now, it's different if it's a

0:29:34.800 --> 0:29:37.320
<v Speaker 1>startup company. I mean, you know, you're really you know,

0:29:37.400 --> 0:29:40.160
<v Speaker 1>when Amazon was a hundred people, it's a different story.

0:29:40.200 --> 0:29:43.040
<v Speaker 1>But but Amazon is not a startup company. And all

0:29:43.080 --> 0:29:45.800
<v Speaker 1>of our senior executives operate the same way I do.

0:29:45.800 --> 0:29:47.840
<v Speaker 1>They work in the future, they live in the future.

0:29:48.280 --> 0:29:50.320
<v Speaker 1>None of the people who report to me should really

0:29:50.320 --> 0:29:53.120
<v Speaker 1>be focused on the current quarter. UM. I always tell

0:29:53.160 --> 0:29:55.520
<v Speaker 1>people sometimes they get, you know, we'll have a good

0:29:55.840 --> 0:29:59.400
<v Speaker 1>UM quarterly conference call or something, and and Wall Street

0:29:59.400 --> 0:30:02.800
<v Speaker 1>will like our early results. And I'll get people will

0:30:03.040 --> 0:30:05.240
<v Speaker 1>stop me and say congratulations on your quarter, and I

0:30:05.240 --> 0:30:07.920
<v Speaker 1>say thank you, But what I'm really thinking is that

0:30:08.000 --> 0:30:11.280
<v Speaker 1>quarter was baked three years ago. Right now, I'm working

0:30:11.520 --> 0:30:15.920
<v Speaker 1>on a quarter that's gonna reveal itself in one sometime.

0:30:16.560 --> 0:30:18.280
<v Speaker 1>And that's what you need to be doing. You need

0:30:18.320 --> 0:30:20.440
<v Speaker 1>to be out sort of you know, two or three

0:30:20.520 --> 0:30:24.120
<v Speaker 1>years in advance. And um, if you are, and then

0:30:24.360 --> 0:30:26.480
<v Speaker 1>why do I need to make a hundred decisions today?

0:30:26.520 --> 0:30:29.320
<v Speaker 1>If I make like three good decisions a day, that's

0:30:29.440 --> 0:30:32.400
<v Speaker 1>enough and they should just be as high quality as

0:30:32.440 --> 0:30:35.600
<v Speaker 1>I can make them. When you buy over the internet Amazon,

0:30:35.960 --> 0:30:38.240
<v Speaker 1>do you ever get the wrong order? Is anything ever wrong?

0:30:38.400 --> 0:30:40.280
<v Speaker 1>What do you do? Do you calm up and complain?

0:30:40.360 --> 0:30:43.120
<v Speaker 1>Or you don't have any problems? No? I I am.

0:30:43.160 --> 0:30:45.640
<v Speaker 1>I'm a customer of Amazon, hopefully like all of you

0:30:45.680 --> 0:30:48.760
<v Speaker 1>in this one person if there wasn't even the stream

0:30:48.760 --> 0:30:51.200
<v Speaker 1>who's not an Amazon customer, see me right afterwards and

0:30:51.240 --> 0:30:55.040
<v Speaker 1>I'll walk you through it. It's um, I yeah, I

0:30:55.040 --> 0:30:58.000
<v Speaker 1>get I have problems sometimes, um and I and I

0:30:58.080 --> 0:31:00.880
<v Speaker 1>treat them like the same way treat a problem that

0:31:00.920 --> 0:31:03.280
<v Speaker 1>I would get from customer. My email address is famous

0:31:03.680 --> 0:31:05.720
<v Speaker 1>and I keep it and I read it. It's Jeff

0:31:05.720 --> 0:31:07.720
<v Speaker 1>ad Amazon to calm. I don't see every email that

0:31:07.760 --> 0:31:09.800
<v Speaker 1>I get anymore because I get too many, but I

0:31:09.840 --> 0:31:13.320
<v Speaker 1>see a lot of them, and I use my curiosity

0:31:13.480 --> 0:31:15.840
<v Speaker 1>to pick out certain emails. I'll get one from a

0:31:15.880 --> 0:31:18.720
<v Speaker 1>customer and there's a defect. You know, we've done something wrong.

0:31:18.800 --> 0:31:21.600
<v Speaker 1>That's the usually people are writing us. Not always, but

0:31:21.640 --> 0:31:23.920
<v Speaker 1>usually the writing us because we've screwed up their order somehow.

0:31:24.560 --> 0:31:27.840
<v Speaker 1>And I am so I'm looking at this and for

0:31:27.880 --> 0:31:30.280
<v Speaker 1>some reason, it's something seems a little odd about that one,

0:31:30.520 --> 0:31:31.719
<v Speaker 1>and so I'll ask the to you to do a

0:31:31.720 --> 0:31:34.960
<v Speaker 1>case study and and find real root cause or causes.

0:31:35.000 --> 0:31:39.200
<v Speaker 1>It's usually causes, real root causes, and then real root fixes,

0:31:39.880 --> 0:31:41.560
<v Speaker 1>so that when you fix it, you're not fixing it

0:31:41.600 --> 0:31:44.240
<v Speaker 1>for that one customer. You're fixing it for every customer.

0:31:44.800 --> 0:31:49.200
<v Speaker 1>And that process is a gigantic part of what we do.

0:31:49.360 --> 0:31:51.200
<v Speaker 1>So I would treat my if I have a failed

0:31:51.320 --> 0:31:53.760
<v Speaker 1>order or some bad customer experience, I would treat it

0:31:53.840 --> 0:31:56.760
<v Speaker 1>just like that. So, um, you've revolutionized retail, as I say,

0:31:56.800 --> 0:31:58.640
<v Speaker 1>but now you are in the bricks and mortar business.

0:31:58.640 --> 0:32:01.400
<v Speaker 1>You bought whole food. That was the theory behind buying

0:32:01.440 --> 0:32:04.520
<v Speaker 1>something that doesn't sell things over the internet. We're very

0:32:04.560 --> 0:32:07.120
<v Speaker 1>interested in physical stores, and we haven't. I've been asked

0:32:07.160 --> 0:32:11.800
<v Speaker 1>for years, Um we have opened physical stories literally twenty years.

0:32:11.840 --> 0:32:14.000
<v Speaker 1>Have been asked the question, and I always say yes,

0:32:14.520 --> 0:32:19.960
<v Speaker 1>but only when we have a differentiated, differentiated offering, something

0:32:20.000 --> 0:32:23.760
<v Speaker 1>that's not me too, because that space physical stores is

0:32:23.800 --> 0:32:27.400
<v Speaker 1>so well served. If we offer a meat product offering,

0:32:27.600 --> 0:32:30.239
<v Speaker 1>it's not gonna work. We're and it's also just we're

0:32:30.280 --> 0:32:32.120
<v Speaker 1>not very good at that, most of them. Whenever we've

0:32:32.160 --> 0:32:35.920
<v Speaker 1>tried dabbling in something that's a me to service, we

0:32:36.000 --> 0:32:40.360
<v Speaker 1>tend to get beaten. It doesn't work. We're our culture

0:32:40.440 --> 0:32:43.160
<v Speaker 1>is much better at pioneering and inventing, and so we

0:32:43.240 --> 0:32:46.680
<v Speaker 1>have to have something that's different. And that's what Amazon

0:32:46.760 --> 0:32:50.760
<v Speaker 1>Go is. It's completely different, the Amazon Bookstore, completely different.

0:32:51.000 --> 0:32:54.640
<v Speaker 1>And we have ideas about how to merge Prime and

0:32:54.720 --> 0:32:57.600
<v Speaker 1>Whole Foods to make that those are still rolling out

0:32:57.600 --> 0:33:00.520
<v Speaker 1>you haven't seen them yet, but to make to use

0:33:00.600 --> 0:33:04.840
<v Speaker 1>Amazon Prime to make Whole Foods a very differentiated experience.

0:33:05.120 --> 0:33:06.680
<v Speaker 1>And so what we're gonna be able to do is

0:33:06.720 --> 0:33:09.920
<v Speaker 1>take some of our resources, some of our technical, technological

0:33:10.040 --> 0:33:14.640
<v Speaker 1>know how, and and expand the Whole Food's mission they

0:33:14.640 --> 0:33:17.040
<v Speaker 1>have a great mission, which is to bring nourishing food

0:33:17.080 --> 0:33:20.960
<v Speaker 1>to everybody, organic nourishing food to everybody. And um, but

0:33:21.080 --> 0:33:22.880
<v Speaker 1>you know, we have a lot to bring to that

0:33:22.960 --> 0:33:25.200
<v Speaker 1>table in terms of resources, but also in terms of

0:33:25.480 --> 0:33:28.800
<v Speaker 1>operational excellence and in terms of technology. Know how. One

0:33:28.840 --> 0:33:30.960
<v Speaker 1>of the other companies you started within your company, which

0:33:31.000 --> 0:33:34.880
<v Speaker 1>is technologically a superior company, is Amazon Web Services. Where

0:33:34.880 --> 0:33:37.760
<v Speaker 1>did the idea come from? AWS? We started it, I

0:33:37.800 --> 0:33:41.560
<v Speaker 1>don't know, a long time ago, now fifteen years ago. Um,

0:33:41.760 --> 0:33:44.160
<v Speaker 1>and worked on it behind the scenes for a long

0:33:44.200 --> 0:33:47.200
<v Speaker 1>time and then finally launched it. Um it has become

0:33:47.200 --> 0:33:52.560
<v Speaker 1>a very large company. Um uh. And at AWS, we

0:33:52.720 --> 0:33:58.560
<v Speaker 1>completely reinvented the way that companies by computation. Then a

0:33:58.600 --> 0:34:03.600
<v Speaker 1>business miracle happened. This never happens. This is like the

0:34:03.640 --> 0:34:06.320
<v Speaker 1>greatest piece of business luck in the history of business

0:34:06.360 --> 0:34:10.360
<v Speaker 1>so far as I know. We faced no like minded

0:34:10.400 --> 0:34:17.480
<v Speaker 1>competition for seven years. It's unbelievable. And uh we like.

0:34:17.560 --> 0:34:20.520
<v Speaker 1>I'll give you like when I launched Amazon dot com.

0:34:21.719 --> 0:34:25.759
<v Speaker 1>Barnes and Noble launched Barnes and Noble dot com two

0:34:25.840 --> 0:34:29.480
<v Speaker 1>years that's very class, that's very typical if you invince

0:34:29.520 --> 0:34:32.959
<v Speaker 1>something new. We launched Kendall, Barnes and Noble launched Nook.

0:34:33.160 --> 0:34:37.680
<v Speaker 1>Two years later, we launched Echo. Google launched Google Home

0:34:37.960 --> 0:34:42.200
<v Speaker 1>two years later. When you pioneer, if you're lucky, you

0:34:42.320 --> 0:34:44.560
<v Speaker 1>get a two year head start. Nobody gets a seven

0:34:44.640 --> 0:34:50.560
<v Speaker 1>year head start. And so that was incredible because, um,

0:34:50.600 --> 0:34:52.880
<v Speaker 1>and I think it was a whole confluence of things.

0:34:53.000 --> 0:34:57.680
<v Speaker 1>I think that the big established enterprise software companies did

0:34:57.719 --> 0:35:02.319
<v Speaker 1>not see Amazon as a credible enterprise software company, and

0:35:02.400 --> 0:35:05.760
<v Speaker 1>so we had this long runway to build this incredible

0:35:05.800 --> 0:35:08.799
<v Speaker 1>feature rich and it's just so far ahead of all

0:35:08.920 --> 0:35:11.440
<v Speaker 1>the other products and services available to do this work today.

0:35:11.600 --> 0:35:13.600
<v Speaker 1>But do you worry that the US government might come

0:35:13.640 --> 0:35:16.520
<v Speaker 1>along or or the European government some regulatory thing could

0:35:16.520 --> 0:35:19.480
<v Speaker 1>come and impair your business? Well not. Here's here's what

0:35:19.560 --> 0:35:20.880
<v Speaker 1>I think of it that I have. I have a

0:35:20.960 --> 0:35:23.120
<v Speaker 1>couple I could ask this question frequently, and I thought

0:35:23.160 --> 0:35:26.000
<v Speaker 1>it was an original question. Now, sorry, you do do

0:35:26.120 --> 0:35:30.640
<v Speaker 1>that sometimes, but that's not one of them. Um and uh,

0:35:31.719 --> 0:35:35.000
<v Speaker 1>my view on this is very simple. Um, all big

0:35:35.040 --> 0:35:39.320
<v Speaker 1>institutions of any kind are going to be and should

0:35:39.320 --> 0:35:45.880
<v Speaker 1>be examined, scrutinized, inspected. Governments should be inspected. Government institutions,

0:35:46.239 --> 0:35:53.120
<v Speaker 1>big educational institutions, big nonprofits, big companies, They're gonna get scrutiny.

0:35:53.239 --> 0:35:55.759
<v Speaker 1>It's not personal, it's kind of what we as a

0:35:55.800 --> 0:35:59.040
<v Speaker 1>society want to have happened. So that's that's one thing.

0:35:59.040 --> 0:36:02.080
<v Speaker 1>And I remind people internally when you know, they if

0:36:02.120 --> 0:36:04.840
<v Speaker 1>they don't take this personally, that will lead you in

0:36:05.120 --> 0:36:07.440
<v Speaker 1>a lot of wasted energy. This is just normal, it's

0:36:07.440 --> 0:36:11.640
<v Speaker 1>actually healthy, it's good. And then, UM, the second thing

0:36:11.680 --> 0:36:16.560
<v Speaker 1>I think is we are so inventive that whatever regulations

0:36:16.560 --> 0:36:20.320
<v Speaker 1>are promulgated or however it works, that will not stop

0:36:20.400 --> 0:36:23.799
<v Speaker 1>us from serving customers. So to to really you know,

0:36:24.160 --> 0:36:31.239
<v Speaker 1>I mean, under all uh kind of regulatory frameworks that

0:36:31.280 --> 0:36:35.600
<v Speaker 1>I can imagine, UM, customers are still gonna want low prices,

0:36:36.239 --> 0:36:39.440
<v Speaker 1>They're still gonna want fast delivery, They're still gonna want

0:36:39.480 --> 0:36:45.880
<v Speaker 1>big selection. It's really important that UM that UM politicians

0:36:45.920 --> 0:36:50.000
<v Speaker 1>and others not they need to understand the value that

0:36:50.080 --> 0:36:54.080
<v Speaker 1>bring big companies bringing and not demonize or vilify business

0:36:54.080 --> 0:36:57.680
<v Speaker 1>in general or especially not business. Well, they shouldn't vilify

0:36:57.760 --> 0:37:00.399
<v Speaker 1>big companies and they shouldn't vilify business in general for sure.

0:37:00.880 --> 0:37:04.640
<v Speaker 1>And the reason is simple, UM, there are certain things

0:37:04.719 --> 0:37:08.680
<v Speaker 1>only big companies can do. I love you know, garage entrepreneurs.

0:37:08.719 --> 0:37:10.600
<v Speaker 1>I invest in a lot of other companies. I know

0:37:10.640 --> 0:37:15.040
<v Speaker 1>many of them. Um, but nobody in their garage is

0:37:15.040 --> 0:37:20.520
<v Speaker 1>going to build and all carbon fiber, fuel efficient bowing.

0:37:22.640 --> 0:37:25.359
<v Speaker 1>It's not gonna happen. You need Bowing to do that.

0:37:25.719 --> 0:37:28.640
<v Speaker 1>This world would be really bad without Bowing, and without Apple,

0:37:28.680 --> 0:37:31.800
<v Speaker 1>and without Samsung and so on. One of your passions

0:37:31.880 --> 0:37:34.760
<v Speaker 1>is not just Amazon, but it's outer space and space

0:37:34.760 --> 0:37:37.560
<v Speaker 1>travel and Blue Origin. So you've started Blue Origin a

0:37:37.600 --> 0:37:40.239
<v Speaker 1>little bit in secret, then you've made it public. You're

0:37:40.280 --> 0:37:42.480
<v Speaker 1>putting a billion dollars or more of your own personal

0:37:42.480 --> 0:37:44.680
<v Speaker 1>capital into it every year. Next year it will be

0:37:44.680 --> 0:37:47.440
<v Speaker 1>more for the first time. All right, And um, what

0:37:47.520 --> 0:37:48.640
<v Speaker 1>you are you going to get out of it? Are

0:37:48.680 --> 0:37:50.680
<v Speaker 1>we going to have people going into space? What is

0:37:50.680 --> 0:37:55.000
<v Speaker 1>the use? This is? Um? This this is the most

0:37:55.040 --> 0:37:58.080
<v Speaker 1>important work I'm doing. And I have great conviction about that.

0:37:58.520 --> 0:38:02.520
<v Speaker 1>It is um, It's simple argument. Um, this is the

0:38:02.560 --> 0:38:06.240
<v Speaker 1>best planet. We have now sent robotic probes to every

0:38:06.239 --> 0:38:09.560
<v Speaker 1>planet in this Solar system. Believe me, this is the

0:38:09.600 --> 0:38:12.719
<v Speaker 1>good one. UM. My friends who say they want to

0:38:12.719 --> 0:38:15.440
<v Speaker 1>move to Mars, I say, look, do me a favorite

0:38:15.440 --> 0:38:18.040
<v Speaker 1>moved to the top of Mount Everest for a year first,

0:38:18.640 --> 0:38:22.520
<v Speaker 1>because that's a garden paradise compared to Mars. And so

0:38:23.120 --> 0:38:26.279
<v Speaker 1>this gem of a planet, Um, we're finally as a

0:38:26.320 --> 0:38:29.560
<v Speaker 1>species big enough to really impact it. And so you know,

0:38:29.680 --> 0:38:33.040
<v Speaker 1>for for thousands and thousands of years, Earth was really

0:38:33.080 --> 0:38:36.160
<v Speaker 1>big and humanity was really small. That's not true anymore.

0:38:36.800 --> 0:38:40.000
<v Speaker 1>And so we face a choice as we move forward.

0:38:40.920 --> 0:38:44.040
<v Speaker 1>We're going to have to decide whether we want a

0:38:44.120 --> 0:38:48.839
<v Speaker 1>civilization of stasis, which we could do. That's a real

0:38:49.200 --> 0:38:51.640
<v Speaker 1>that's a legitimate choice. What does it mean. It means

0:38:51.680 --> 0:38:54.400
<v Speaker 1>we will have to cap population. We will have to

0:38:54.480 --> 0:38:58.279
<v Speaker 1>cap energy usage per capita. So people don't think about

0:38:58.280 --> 0:39:01.799
<v Speaker 1>how much energy they use. It's it's um. It takes

0:39:01.800 --> 0:39:05.000
<v Speaker 1>a lot of energy. And uh so do you want

0:39:05.000 --> 0:39:08.719
<v Speaker 1>that to continue for your grandchildren and your grandchildren's grandchildren.

0:39:08.800 --> 0:39:12.400
<v Speaker 1>In other words, I want my grandchildren's grandchildren to be

0:39:12.480 --> 0:39:15.960
<v Speaker 1>using way more energy per capita than I am. And

0:39:16.000 --> 0:39:18.399
<v Speaker 1>I would like to see not have a population cap

0:39:18.480 --> 0:39:21.520
<v Speaker 1>I wish there were a trillion humans in the Solar System.

0:39:21.640 --> 0:39:23.640
<v Speaker 1>Then there would be a thousand nine Steins and a

0:39:23.719 --> 0:39:27.439
<v Speaker 1>thousand Mozarts. But we don't have that long. So there's

0:39:27.480 --> 0:39:30.440
<v Speaker 1>all sorts of problems, um, that we are about to

0:39:30.480 --> 0:39:34.200
<v Speaker 1>face because for the first time in our civilizational history,

0:39:34.280 --> 0:39:37.239
<v Speaker 1>going back thousands of years, we're now big compared to

0:39:37.280 --> 0:39:40.239
<v Speaker 1>the size of the planet. We can fix that problem,

0:39:40.280 --> 0:39:43.920
<v Speaker 1>but we can fix it in exactly one way by

0:39:44.120 --> 0:39:48.040
<v Speaker 1>having by moving out into the Solar system. And uh,

0:39:48.360 --> 0:39:51.359
<v Speaker 1>you know, and so my part, my role in that

0:39:51.440 --> 0:39:54.520
<v Speaker 1>is I want to build reusable space vehicles. That's the

0:39:54.560 --> 0:39:57.520
<v Speaker 1>heavy lifting. Amazon was able to get started with only

0:39:57.520 --> 0:40:03.400
<v Speaker 1>a million dollars in capital um and uh and and

0:40:03.719 --> 0:40:05.600
<v Speaker 1>because I got to write on the back of the

0:40:05.600 --> 0:40:07.719
<v Speaker 1>credit card system, I got to write on the back

0:40:07.760 --> 0:40:11.640
<v Speaker 1>of the pre existing transportation network that could deliver packages, um,

0:40:11.719 --> 0:40:14.680
<v Speaker 1>the pre existing telecommunications network that could allow people to

0:40:14.680 --> 0:40:17.040
<v Speaker 1>connect to our servers. All of that, all that would

0:40:17.040 --> 0:40:19.120
<v Speaker 1>have been hundreds of billions of dollars in CAPEX. But

0:40:19.160 --> 0:40:22.160
<v Speaker 1>the heavy lifting was already in place. And that's what

0:40:22.239 --> 0:40:25.759
<v Speaker 1>allowed Facebook. If you think about it, two kids in

0:40:25.760 --> 0:40:28.400
<v Speaker 1>a dorm room made this half trilli into our market

0:40:28.400 --> 0:40:31.000
<v Speaker 1>cap company. And you know, in an incredibly less than

0:40:31.040 --> 0:40:35.000
<v Speaker 1>two decades. That's unbelievable. And so, but that can't happen

0:40:35.040 --> 0:40:37.640
<v Speaker 1>in space. There's no way two kids in a dorm

0:40:37.719 --> 0:40:42.120
<v Speaker 1>room can start a space company of any significance because

0:40:42.160 --> 0:40:45.000
<v Speaker 1>the price of admission is so high. And so I

0:40:45.040 --> 0:40:51.400
<v Speaker 1>want to um build space infrastructure so that the next

0:40:51.400 --> 0:40:54.799
<v Speaker 1>generations of people can use that infrastructure the same way

0:40:54.840 --> 0:40:57.759
<v Speaker 1>I used UPS and fed X and so on to

0:40:57.840 --> 0:41:01.480
<v Speaker 1>build Amazon UM and that and and and so that's

0:41:01.520 --> 0:41:04.440
<v Speaker 1>what Blue Origin is all about. So do you ultimately

0:41:04.600 --> 0:41:07.080
<v Speaker 1>want that to be your legacy? Or Amazon? And what

0:41:07.120 --> 0:41:09.520
<v Speaker 1>would you like to be have as your legacy, world's

0:41:09.520 --> 0:41:13.640
<v Speaker 1>oldest man um. That's a that's a famous line I like.

0:41:13.800 --> 0:41:17.360
<v Speaker 1>But but the real thing is, you know, it'll be

0:41:17.400 --> 0:41:19.279
<v Speaker 1>whatever it's gonna be. I'm gonna be proud of the

0:41:19.360 --> 0:41:22.680
<v Speaker 1>things I want to I I live my life in

0:41:22.719 --> 0:41:25.600
<v Speaker 1>such a way that when I in a quiet moment

0:41:25.600 --> 0:41:27.640
<v Speaker 1>of reflection and I'm thinking back on my life, that

0:41:27.680 --> 0:41:30.080
<v Speaker 1>I have as few regrets as possible. And I don't

0:41:30.160 --> 0:41:32.239
<v Speaker 1>you know what would my legacy? But I have no idea,

0:41:32.239 --> 0:41:34.279
<v Speaker 1>And I don't even want to spend a lot of

0:41:34.360 --> 0:41:36.479
<v Speaker 1>time thinking. You you intend to give away the bulk

0:41:36.520 --> 0:41:38.279
<v Speaker 1>of your fortune at some point in your life. I

0:41:38.360 --> 0:41:41.640
<v Speaker 1>tend to give away I don't know how much of it.

0:41:41.680 --> 0:41:43.239
<v Speaker 1>I'm going to give away. I'm going to give away

0:41:43.280 --> 0:41:46.840
<v Speaker 1>a lot of money um in a nonprofit model, but

0:41:46.880 --> 0:41:50.920
<v Speaker 1>I'm also gonna invest a lot of money and something

0:41:50.960 --> 0:41:54.399
<v Speaker 1>that any rational investor would say is a really bad

0:41:54.440 --> 0:41:58.359
<v Speaker 1>investment um, which is Blue Origin. But I think it's

0:41:58.400 --> 0:42:01.680
<v Speaker 1>super important. And if I can't make Blue Origin a

0:42:01.719 --> 0:42:04.600
<v Speaker 1>for profit thing, maybe I'll convert it to nonprofits at

0:42:04.640 --> 0:42:06.719
<v Speaker 1>some distant point in the future. But that would be

0:42:07.640 --> 0:42:09.840
<v Speaker 1>I would be. I wouldn't want that. I want I

0:42:09.840 --> 0:42:12.200
<v Speaker 1>wanted to be a thriving eCos and more like ups

0:42:12.239 --> 0:42:15.000
<v Speaker 1>and FedEx. Now let's just close with your wife. We

0:42:15.000 --> 0:42:17.160
<v Speaker 1>haven't mentioned her yet. We met in New York City

0:42:17.200 --> 0:42:21.560
<v Speaker 1>at d Shanco where we worked. We got engaged at

0:42:21.640 --> 0:42:24.080
<v Speaker 1>we got we got we dated for three months, were

0:42:24.120 --> 0:42:26.120
<v Speaker 1>engaged for three months, and then got married. So we

0:42:26.239 --> 0:42:28.879
<v Speaker 1>our whole kind of dating engagement period was only six

0:42:28.880 --> 0:42:34.440
<v Speaker 1>months long. Um it's uh. I also, I would like

0:42:34.480 --> 0:42:36.239
<v Speaker 1>to take a moment to talk about my parents, if

0:42:36.239 --> 0:42:38.600
<v Speaker 1>that's okay. You didn't ask me, but I I would

0:42:38.680 --> 0:42:42.759
<v Speaker 1>like to. They're they're here in the audience, and UM,

0:42:42.800 --> 0:42:54.319
<v Speaker 1>my parents are I thank you guys? Um Uh, you

0:42:54.360 --> 0:42:57.520
<v Speaker 1>know you get different gifts in life, and one of

0:42:57.520 --> 0:43:00.600
<v Speaker 1>the great gifts I got as my mom and dad. UM,

0:43:00.920 --> 0:43:06.400
<v Speaker 1>and it's amazing. My highest admiration is withheld for those people.

0:43:06.440 --> 0:43:08.160
<v Speaker 1>And we all know some of them. I know several

0:43:08.160 --> 0:43:12.280
<v Speaker 1>of them who had terrible parents, maybe they were abusive, um,

0:43:12.400 --> 0:43:14.960
<v Speaker 1>whatever it is. And some of those people who who

0:43:15.160 --> 0:43:18.719
<v Speaker 1>so admirably break that cycle and pull out and and

0:43:18.719 --> 0:43:21.040
<v Speaker 1>and make that all work. I did not have that situation.

0:43:21.080 --> 0:43:25.000
<v Speaker 1>I was always loved. UM. My parents loved me unconditionally

0:43:25.520 --> 0:43:27.840
<v Speaker 1>and uh and and by the way, it was pretty

0:43:27.880 --> 0:43:30.080
<v Speaker 1>tough for them. You know, she doesn't talk about it

0:43:30.120 --> 0:43:32.120
<v Speaker 1>that much, but my mom had me when she was

0:43:32.200 --> 0:43:36.600
<v Speaker 1>seventeen years old. She was a high school student in Albuquerque,

0:43:36.600 --> 0:43:38.560
<v Speaker 1>New Mexico. You could ask her, but I'm pretty sure

0:43:38.600 --> 0:43:42.080
<v Speaker 1>that wasn't cool in nineteen sixty four to be a

0:43:42.120 --> 0:43:45.880
<v Speaker 1>pregnant mom in high school in Albuquerque, New Mexico. And

0:43:45.920 --> 0:43:50.120
<v Speaker 1>in fact, my grandfather, who is another incredibly important figure

0:43:50.120 --> 0:43:53.920
<v Speaker 1>in my in my life, UM, I went to bat

0:43:53.960 --> 0:43:56.440
<v Speaker 1>for her. And because the high school wanted to kick

0:43:56.440 --> 0:43:58.200
<v Speaker 1>her out. You weren't allowed to be pregnant in high

0:43:58.200 --> 0:44:01.759
<v Speaker 1>school there, and and my grandfather said, you can't kick

0:44:01.800 --> 0:44:03.640
<v Speaker 1>her out. It's a public school. She gets to go

0:44:03.680 --> 0:44:06.880
<v Speaker 1>to school. And they negotiated for a while, and the

0:44:06.920 --> 0:44:11.040
<v Speaker 1>principal finally said, okay, she can stay and finished high school,

0:44:11.080 --> 0:44:14.160
<v Speaker 1>but she can't do any extracurricular activities and she can't

0:44:14.160 --> 0:44:18.560
<v Speaker 1>have a locker, and um, I know. And then and

0:44:18.640 --> 0:44:21.560
<v Speaker 1>my grandfather, being a very wise man, he was like, done,

0:44:21.680 --> 0:44:24.520
<v Speaker 1>we'll take that deal. And so she finished high school,

0:44:24.600 --> 0:44:28.359
<v Speaker 1>she had me um, and then she married my my

0:44:28.440 --> 0:44:30.319
<v Speaker 1>dad and my dad is my real dad, not my

0:44:30.360 --> 0:44:33.880
<v Speaker 1>biological dad. His name is Mike. He's a Cuban immigrant,

0:44:34.080 --> 0:44:37.960
<v Speaker 1>got a scholarship to to UH College in Albuquerque, which

0:44:37.960 --> 0:44:40.360
<v Speaker 1>is where he met my mom. So I have a

0:44:40.480 --> 0:44:45.400
<v Speaker 1>kind of a fairytale story. And my grandfather um, possibly

0:44:45.440 --> 0:44:48.279
<v Speaker 1>because I mean, I'm pretty sure, because my parents were

0:44:48.360 --> 0:44:51.560
<v Speaker 1>so young. Starting at age four, he would take me

0:44:51.640 --> 0:44:57.040
<v Speaker 1>every summer on his ranch and it was the most spectacular.

0:44:57.400 --> 0:45:00.000
<v Speaker 1>From age four to sixteen, I basically spent every summer

0:45:00.000 --> 0:45:02.480
<v Speaker 1>we're working alongside him on the ranch. He was the

0:45:02.480 --> 0:45:07.000
<v Speaker 1>most resourceful man. He would um did all his own

0:45:07.040 --> 0:45:11.160
<v Speaker 1>veterinary work. He would even make his own needles. He

0:45:11.200 --> 0:45:14.719
<v Speaker 1>would pound the wire with an oxyus satelene torch and

0:45:14.800 --> 0:45:16.600
<v Speaker 1>drill a little hole in it and sharpen it and

0:45:16.600 --> 0:45:19.319
<v Speaker 1>make a suiture, like make a needle that he could suit.

0:45:19.360 --> 0:45:22.200
<v Speaker 1>Youre up the cattle with. Some of the cattle even survived,

0:45:22.760 --> 0:45:26.360
<v Speaker 1>and um he was a remarkable man and a huge

0:45:26.800 --> 0:45:29.640
<v Speaker 1>part of all of our lives. Um. But it is

0:45:29.800 --> 0:45:31.879
<v Speaker 1>you don't realize, you know, if you just look back

0:45:31.920 --> 0:45:35.160
<v Speaker 1>and you know if you if you don't have these parents, Um,

0:45:35.200 --> 0:45:39.719
<v Speaker 1>you know how it's so important. So um it's just

0:45:39.800 --> 0:45:41.880
<v Speaker 1>a really big deal. And my grandfather too, he was

0:45:41.920 --> 0:45:44.040
<v Speaker 1>like a second set of parents for me. Would