1 00:00:00,120 --> 00:00:11,200 Speaker 1: It's another jewel. Hello all, I was looking for Lisa. Yes, 2 00:00:11,280 --> 00:00:13,840 Speaker 1: this is Lisa. Hello Lisa, my name is Casey. Right back, 3 00:00:13,920 --> 00:00:17,240 Speaker 1: I'm with Visa. How are you today, I'm good. How 4 00:00:17,280 --> 00:00:20,119 Speaker 1: are you? I'm well? Thank you for asking. So I 5 00:00:20,200 --> 00:00:22,280 Speaker 1: see that you called us a few days ago about 6 00:00:22,320 --> 00:00:26,439 Speaker 1: getting a replacement credit card. Yes, that's correct. Okay, just 7 00:00:26,520 --> 00:00:28,840 Speaker 1: to let you know, we sent the card out earlier today, 8 00:00:28,880 --> 00:00:30,600 Speaker 1: so you should have it by the end of the week. 9 00:00:31,400 --> 00:00:33,559 Speaker 1: Oh that's great, Thank you so much. I appreciate it, 10 00:00:33,840 --> 00:00:36,600 Speaker 1: no problem, just out of pure curiosity. Where'd you lose 11 00:00:36,600 --> 00:00:41,440 Speaker 1: the card? Silly filling me? I gotta buy it some friends. 12 00:00:41,640 --> 00:00:44,440 Speaker 1: And you know, I had a few drinks and stupid 13 00:00:44,560 --> 00:00:47,040 Speaker 1: to being stupid. So maybe you were partying a little 14 00:00:47,080 --> 00:00:50,239 Speaker 1: too hard that night. Probably No, Yeah, I had a 15 00:00:50,280 --> 00:00:52,440 Speaker 1: good time. You know, it was a Friday night. You 16 00:00:52,479 --> 00:00:56,000 Speaker 1: know that chronic heavy drinking can do things to your body, right, 17 00:00:56,800 --> 00:00:59,720 Speaker 1: I'm sorry. Well, you know that chronic heavy drinking is 18 00:00:59,760 --> 00:01:05,080 Speaker 1: not a good thing, especially for your body. This is weird. 19 00:01:05,200 --> 00:01:08,280 Speaker 1: I don't really appreciate this phone call. Well, I was 20 00:01:08,319 --> 00:01:09,840 Speaker 1: about you know, are you letting me know about my 21 00:01:09,920 --> 00:01:12,959 Speaker 1: credit card? I'm sure you're probably learning something. I'm sure 22 00:01:13,000 --> 00:01:15,920 Speaker 1: you probably don't appreciate it because it's it's tough to 23 00:01:16,000 --> 00:01:19,480 Speaker 1: hear it. But absolutely not. It's just a real conversation, 24 00:01:19,480 --> 00:01:22,360 Speaker 1: and these conversations are never easy to have. Are you 25 00:01:22,360 --> 00:01:25,240 Speaker 1: really judging me right now? Oh? No, I'm not judging you. 26 00:01:25,319 --> 00:01:27,400 Speaker 1: I'm just I'm wondering if you might have a problem, 27 00:01:27,440 --> 00:01:30,720 Speaker 1: and I'm here to help you out of my business. 28 00:01:30,920 --> 00:01:33,120 Speaker 1: I think you should just say the out of my business. 29 00:01:33,240 --> 00:01:34,880 Speaker 1: You sound like you're getting a little upset. Has it 30 00:01:34,880 --> 00:01:39,199 Speaker 1: been a while since your last drink? Oh my god, 31 00:01:39,240 --> 00:01:42,319 Speaker 1: are you curious? I'm just worried about you because it 32 00:01:42,400 --> 00:01:45,240 Speaker 1: sounds like you're headed down a very slippery slow I've 33 00:01:45,319 --> 00:01:47,960 Speaker 1: had enough. I don't want to hear your anymore. You 34 00:01:48,000 --> 00:01:50,160 Speaker 1: don't know what you're talking about, and I would like 35 00:01:50,200 --> 00:01:52,640 Speaker 1: to talk to your supervisor. Okay, my supervisor doesn't have 36 00:01:52,760 --> 00:01:55,200 Speaker 1: to talk to you anymore. My supervisor doesn't have any 37 00:01:55,200 --> 00:01:58,720 Speaker 1: alcohol on him. If that's what you want to I 38 00:01:58,800 --> 00:02:02,600 Speaker 1: can piece you know. You sound a little sloshed already. 39 00:02:02,640 --> 00:02:04,240 Speaker 1: I think it's a bit early in the day to 40 00:02:04,280 --> 00:02:08,600 Speaker 1: start drinking, don't you please. I don't even know why 41 00:02:08,639 --> 00:02:11,120 Speaker 1: I'm having this conversation with a guy will call me 42 00:02:11,200 --> 00:02:15,680 Speaker 1: about Well, you know, we're concerned about our customers. I 43 00:02:15,880 --> 00:02:18,799 Speaker 1: want to concern I'm sure you don't call everybody and 44 00:02:19,080 --> 00:02:23,440 Speaker 1: asked them about if they have a drinking problem. Well, no, 45 00:02:23,520 --> 00:02:25,840 Speaker 1: we don't. And if you think back to the biggest 46 00:02:26,280 --> 00:02:29,400 Speaker 1: I know that I know you're a little tipsy right now, 47 00:02:30,080 --> 00:02:32,040 Speaker 1: and I want you to think back to the beginning 48 00:02:32,040 --> 00:02:33,960 Speaker 1: of this conversation. I didn't call you randomly out of 49 00:02:33,960 --> 00:02:36,240 Speaker 1: the blue. I called about your lost credit card and 50 00:02:36,280 --> 00:02:39,160 Speaker 1: you told me that you misplaced it after the fifth 51 00:02:39,240 --> 00:02:42,600 Speaker 1: or sixth day in a row of drinking everything that 52 00:02:42,840 --> 00:02:45,400 Speaker 1: I've never said that. Okay, did I misshear you then, 53 00:02:45,440 --> 00:02:46,919 Speaker 1: because it sounded like you said you had been on 54 00:02:46,960 --> 00:02:49,040 Speaker 1: a week long bender and your card is about to 55 00:02:49,040 --> 00:02:51,200 Speaker 1: be overdrawn anyway, because you had spent so much that 56 00:02:51,400 --> 00:02:53,200 Speaker 1: if I could grab you through the fall, I will 57 00:02:53,280 --> 00:02:56,560 Speaker 1: shake you, because I'm I've never said that. And if 58 00:02:56,600 --> 00:02:58,600 Speaker 1: I could grab you through the phone, ma'am, I would 59 00:02:58,639 --> 00:03:00,880 Speaker 1: shake you two and I would tell you it's gonna 60 00:03:00,919 --> 00:03:04,720 Speaker 1: be okay and we can get through this me. Can 61 00:03:04,800 --> 00:03:08,440 Speaker 1: you please, let's put your supervisor on the phone. Man, 62 00:03:08,520 --> 00:03:10,919 Speaker 1: you sound like you're in a bad place. You really do. 63 00:03:11,000 --> 00:03:14,600 Speaker 1: And I'm like, God, who are you going to judge? Men? 64 00:03:15,000 --> 00:03:17,680 Speaker 1: Know me? Bring it on, pilot on me. That's what 65 00:03:17,720 --> 00:03:20,760 Speaker 1: I'm here for. Pilot on me. Give it all to me, 66 00:03:22,480 --> 00:03:24,480 Speaker 1: Give it all to me. I'll carry that load for you. 67 00:03:24,560 --> 00:03:27,120 Speaker 1: I want to be your informal sponsor. Put it on 68 00:03:27,160 --> 00:03:29,720 Speaker 1: my back. Put it all on my back, and let 69 00:03:29,720 --> 00:03:35,640 Speaker 1: me carry that weight for you. You don't know anything 70 00:03:35,680 --> 00:03:38,000 Speaker 1: I bought me. You're right. I don't know anything about you. 71 00:03:38,040 --> 00:03:40,840 Speaker 1: But your friend Tica does. She knows a lot about you. 72 00:03:42,880 --> 00:03:45,560 Speaker 1: I don't even know Chica. Oh, because this is actually 73 00:03:45,640 --> 00:03:47,840 Speaker 1: jewel from brook and Jewel in the morning, I'm moving 74 00:03:47,880 --> 00:03:50,080 Speaker 1: ninety two point five doing a phone tap on you. 75 00:03:50,720 --> 00:03:53,920 Speaker 1: Are you serious? Yeah, it's a joke. Your friend Tica 76 00:03:54,040 --> 00:03:56,000 Speaker 1: emailed me and told me that you lost your card 77 00:03:56,040 --> 00:03:57,320 Speaker 1: at the bar and wanted me to give you a 78 00:03:57,320 --> 00:04:01,560 Speaker 1: bad time about it. Oh my god. Although I don't 79 00:04:01,560 --> 00:04:03,120 Speaker 1: know about the drinking problem, but I think you might 80 00:04:03,160 --> 00:04:07,640 Speaker 1: have an anger problem after this fun. Oh my god, 81 00:04:07,680 --> 00:04:13,800 Speaker 1: I was crazy. You're crazy. Wake up every morning with 82 00:04:14,000 --> 00:04:17,160 Speaker 1: Jubl funk tabs weekday mornings on the twenties. Holy on, 83 00:04:17,360 --> 00:04:18,719 Speaker 1: Moving ninety two point five,