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Speaker 1: Get your head us together, and we're gonna start to party.

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Speaker 2: Start party.

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Speaker 1: I'm ready a party. See Elvis Duran after Party. And

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Speaker 1: here we go with the after Party podcast. Hi party people,

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Speaker 1: They're scary and Gandhi and Danielle and Scottie Bees here

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Speaker 1: and there's Nate and producer Sam. You know, one of

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Speaker 1: the things I love about our show is it's a

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Speaker 1: two way communication. It's not just us talking to you,

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Speaker 1: you talk to us. So if you have a question

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Speaker 1: about lack of customer service or things that we do

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Speaker 1: that you need more of or less of, we give

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Speaker 1: you a nice segment called let me speak to the manager.

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Speaker 1: Yeah all right, so all right, we got people lighted

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Speaker 1: up bline nineteen. Our friend Aaron. Aaron wishes to speak

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Speaker 1: with the manager. Hello, Aaron, welcome to let me speak

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Speaker 1: to the manager.

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Speaker 2: Hello Elvis. Not to be confused with Karen. It is Aaron.

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Speaker 1: Oh speak to the manager, Okay, Karen Aaron. All right,

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Speaker 1: Well I can tell this is going to be a

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Speaker 1: happy call. All right, Aaron. We are a two way

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Speaker 1: communication source and we need for you to talk back

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Speaker 1: and tell us what you need. Speak to the manager.

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Speaker 2: Well, when you order something, you get it delivered and

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Speaker 2: what you ordered? I ordered a small apparel, but I

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Speaker 2: got a large.

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Speaker 1: Oh, hold on, scotty Bee's in charge of all all sizes,

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Speaker 1: and let's go to scotty Bee. Yes, scotty Bee. Aaron

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Speaker 1: spoke to the manager and says he ordered a large,

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Speaker 1: but I mean he ordered a small but got a large.

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Speaker 1: What happened about? That's not That is not good customer.

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Speaker 3: I'd be happy to send you the correct size, sir.

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Speaker 1: You'd be happy.

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Speaker 2: Okay, do you have any all?

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Speaker 3: I'll have to check our supply closet, but I'm assuming

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Speaker 3: if we don't have it, I can get it done

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Speaker 3: for you.

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Speaker 1: But if I go to Old Navy, they always go

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Speaker 1: to the back and take a look.

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Speaker 3: They don't do anything in the back. They stand there

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Speaker 3: for five seconds and they say, sorry, sir, we don't

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Speaker 3: have it.

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Speaker 1: Oh my god.

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Speaker 2: They large and tell you this is all we got.

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Speaker 3: Yeah, whatever's out.

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Speaker 1: You seem a little hourt like.

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Speaker 3: First of all, I never would have set the wrong size,

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Speaker 3: so it's not me that message were corrected.

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Speaker 2: Okay, he does the sending, because that's who I need

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Speaker 2: to talk to, because apparently you're not the manager.

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Speaker 3: I'm sorry, I'm sorry, but who'd you order it from?

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Speaker 1: You?

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Speaker 2: Three apparel from being the first caller of the day.

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Speaker 1: Wait a second, Hold on a second. Did you say

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Speaker 1: you didn't pay a dime for this? What does that

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Speaker 1: have to do with it? Was free? But how do

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Speaker 1: you make it scary? Phone?

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Speaker 3: Hey?

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Speaker 1: Hey, stop it, everyone's just pull yourself together. Man, slap

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Speaker 1: across the face. Across the face, now, Aaron, No, you

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Speaker 1: are in the right here. And he he deserves a shirt.

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Speaker 1: We gave him one. He gives us his time every

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Speaker 1: day to listen to our show. The least we can

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Speaker 1: do is send him not only a shirt, but the

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Speaker 1: right size shirt. And there's no way to argue against

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Speaker 1: that because he.

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Speaker 3: Used the word order and we don't take orders here,

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Speaker 3: so I'm not sure where you ordered it.

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Speaker 1: Hang on, I think I found the the the missing

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Speaker 1: step in this process. Huh okay, Now give me their name.

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Speaker 1: We'll find Aaron, who did you give your order to?

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Speaker 2: I believe that day it was Diamond.

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Speaker 1: No surprises there have been on the phones that day. Okay, okay,

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Speaker 1: well I'm not surprised at any of this. Uh oh,

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Speaker 1: Diamond just walked in. Let's see, was it diamond? Diamond?

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Speaker 1: Aaron thought for a second that you were the one

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Speaker 1: who said he could get a small shirt and took

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Speaker 1: his information. But now he's saying it was Garrett, So

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Speaker 1: I don't know.

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Speaker 3: Well, well, this wouldn't be the first time, and I

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Speaker 3: don't think it'll be the last.

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Speaker 1: Now we need Garrett in here to defend himself. No, no,

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Speaker 1: we don't. Here's what we do need, though, Danielle. We

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Speaker 1: need to take care of Aaron and just make sure

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Speaker 1: we get it done correctly. Right now, Oh, here we go. Well,

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Speaker 1: if you stuck nailing him to a cross and be nice,

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Speaker 1: he's a customer of ours, go ahead.

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Speaker 3: But he may not be a customer of ours. That's

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Speaker 3: why I'm trying to ask him a question. When did

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Speaker 3: this happen?

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Speaker 1: COVID air twenty twenty one?

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Speaker 2: It was because you happen to be talking about apparels

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Speaker 2: and sizes and getting.

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Speaker 1: Once again, hold on a second. If it was during COVID,

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Speaker 1: the only people here were Nate and Scary and Scott. Okay,

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Speaker 1: hang on, hang on even sending apparel out Scotty during COVID.

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Speaker 3: I don't recall. I don't know, I really don't.

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Speaker 2: I don't think I didn't have any Elvis Durant apparel.

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Speaker 2: All you had was scrubs.

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Speaker 1: Okay, his story? Hold on, you went from shirts to

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Speaker 1: scrub Well, you said shirt. Now you're saying scrubs a

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Speaker 1: four year old land Okay, wait, he won a shirt,

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Speaker 1: but we gave him scrubs. Okay, we probably had nothing

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Speaker 1: left to give. I'm so glad we were able to

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Speaker 1: get to the bottom of this. Yeah, so.

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Speaker 2: You sent me scrubs. But that's not what I was told.

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Speaker 3: I have audio of this, sir, audio I'm asking is

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Speaker 3: there audio eron? Did you record it.

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Speaker 1: On your end?

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Speaker 2: Probably not online?

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Speaker 1: Yeah, if if you were on the air, we have

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Speaker 1: a recording of you somewhere. We don't know the day.

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Speaker 1: We're not going to look for it. I say, it's simple.

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Speaker 1: Just go find a small shirt and send.

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Speaker 2: It to him.

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Speaker 1: Happy to do? He done? Happy to No? No, you're not.

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Speaker 1: You sound miserable.

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Speaker 3: No, No, I will, and you know what, I'll overnight it.

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Speaker 3: You will have it tomorrow. Yes, we have smalls.

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Speaker 1: Do they have our logo on them or is it

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Speaker 1: some like TV station?

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Speaker 3: Our logos on it. It's a small logo, but our

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Speaker 3: logos on it.

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Speaker 1: Okay, we have a logo shirt. It's small ever going

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Speaker 1: to send it to you, but had so many twists

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Speaker 1: and turns. The problem, gandhi everyone is this. We were

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Speaker 1: not demonstrating good, solid customer service at all. First of all,

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Speaker 1: Scotty's yelling at him. Garrett now wants an apology from

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Speaker 1: all of us because we said he's inept on taking orders.

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Speaker 1: He wasn't even here that day. We really crept on

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Speaker 1: a lot of people here, Toady, including our listener, Aaron. Aaron,

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Speaker 1: you deserve better, and I'm the only one coming to

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Speaker 1: your defense that you pick up a lot of crap

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Speaker 1: Elvis so that's what they do.

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Speaker 3: Oh I know, can I just hat something? If I

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Speaker 3: ordered something and it came in wrong, I would call

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Speaker 3: that day.

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Speaker 1: I don't know.

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Speaker 3: You waited four years?

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Speaker 1: Are you.

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Speaker 2: There during COVID?

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Speaker 3: What we were here, you called it the week?

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Speaker 1: Could have emailed us to be fair. To be fair,

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Speaker 1: people still get COVID from here and there and some

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Speaker 1: time to time. So COVID is not over, but it is.

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Speaker 1: I'll tell you what. Let's just get this shirt all

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Speaker 1: the way right now. Yes, but we could have done

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Speaker 1: that in the beginning. We could have said, yes, Aaron,

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Speaker 1: shirt on the way, right, guys am I right, wait,

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Speaker 1: don't eron, hold on.

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Speaker 3: A second, would you like it?

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Speaker 1: Ruin Jack? Yeah, well that'll take two months. Sorry, Aaron,

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Speaker 1: I'm sorry. Okay, we're gonna put you on hold and

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Speaker 1: put you through to Diamond. Remember it's Diamond taking over

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Speaker 1: from this point forward. Okay, I'm recording this conversation as

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Speaker 1: you should. I would be doing that too, away, very smart,

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Speaker 1: hold on, will say it all right, we have someone

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Speaker 1: else else is on the line. We have another one,

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Speaker 1: uh step dead sorry, line eighteen. I'm afraid to pick

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Speaker 1: this up. Hello, Steph hi, Hi, good morning, Hello lady, Well,

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Speaker 1: good morning, welcome, old lady. Welcome to let me speak

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Speaker 1: to the manager. We're having a great day on the

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Speaker 1: segment we just got. We just got yelled at on

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Speaker 1: the other line because of bad customer service. Now, what

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Speaker 1: can we do to help you? I hope it's a

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Speaker 1: I hope it's easy to fix. What's the problem. Oh,

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Speaker 1: it's going to be amazing. So I think that Nate

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Speaker 1: should do more of a horoscope. I have my love

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Speaker 1: when he does it. His enthusiasm is awesome, thank you.

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Speaker 1: And yes he is a murderer. But I think he

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Speaker 1: still deserves that right, not a murderer, but a fantastic

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Speaker 1: horoscope provider. Well well, okay, but you know I'm but

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Speaker 1: we have to remember this is good, positive customer service.

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Speaker 1: So first of all, I want to thank you for

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Speaker 1: listening to his step and you are taking the time

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Speaker 1: out to call and say, hey, you want more Nate.

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Speaker 1: But it's not going to happen. But I feel like

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Speaker 1: he's misunderstood. Oh no, he's very well understood. That's my point.

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Speaker 3: Do you guys really?

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Speaker 1: Do you guys want to hear more Nate doing her

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Speaker 1: I can't stomach it.

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Speaker 2: I think he does a great job.

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Speaker 1: Thank you. Wait, she is, she's a customer.

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Speaker 2: She did not see that when she requested it, Nate

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Speaker 2: standed up and gave himself a standing ovation.

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Speaker 1: He did, but see the star I expect from him though.

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Speaker 1: The stars need some emphasis, and that's what I provide.

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Speaker 1: Thank you very much, Steph. I can't wait. So you're

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Speaker 1: very welcome. I will take this a step further. What if,

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Speaker 1: and nothing could be better than this? What if we

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Speaker 1: just had Nate call you every morning and personally gave

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Speaker 1: you your horoscope?

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Speaker 2: Why that'd be good?

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Speaker 1: Oh, that would be awesome. You had a fantastic idea

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Speaker 1: of it. It is and we never have to hear

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Speaker 1: him on the air ever.

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Speaker 2: Is a great customer Starve, So.

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Speaker 1: I think that's Steph. I don't know if you're old

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Speaker 1: enough you remember this. Nine hundred numbers? What if I

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Speaker 1: just recorded them every day at a nine hundred number

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Speaker 1: and you had to call and pay to hear me

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Speaker 1: do them?

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Speaker 2: I mean, yeah, that sounds fun, but now that's too

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Speaker 2: much fun for me.

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Speaker 1: Yeah, nine hundred numbers. That's a long time ago when

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Speaker 1: they stopped doing those, right, Yeah, probably charge by the minute. Yeah,

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Speaker 1: those days are over. I like it. Once again, he

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Speaker 1: said you're probably old enough to remember this. He did

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Speaker 1: do that. Okay, anyway, thank you for calling. Let me

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Speaker 1: speak to the manager. We need to get back to

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Speaker 1: you on this one.

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Speaker 3: Yeah, okay, at least think about it, because now we'll

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Speaker 3: be calling back again.

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Speaker 1: I know.

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Speaker 2: I love you guys so much.

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Speaker 1: You guys are amazing.

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Speaker 2: But maybe more enthusiasm during the horoscopes.

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Speaker 3: Thank you for the flowers.

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Speaker 1: Okay, Okay, maybe maybe we'll up the rotation. It's up

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Speaker 1: to producer Sam. She's in charge of horse coping. Can

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Speaker 1: we But I want to sound super excited. I cannot

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Speaker 1: give you that. I'm sorry anyway. Thank you. You have

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Speaker 1: customer service, I know it. But we love you, Steph.

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Speaker 1: Thank you for listening to us. Oh I love you

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Speaker 1: guys too. You guys have yourselves a great day, you too, Okay,

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Speaker 1: bye bye? All right, all right, so thank you for

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Speaker 1: listening to let me speak to the manager.

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Speaker 3: I loved it.

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Speaker 1: It was a fine fine the sound of two people

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Speaker 1: clapping and

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Speaker 2: Nate is standing up to the Elvis Duran after party