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Speaker 1: How you always retreat to my team that we are

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Speaker 1: making a difference in an industry that makes a difference.

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Speaker 1: This is our time where we need to stand up

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Speaker 1: and we need to use, like you know, our ingenuity

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Speaker 1: in a way. We need to create technology solutions so

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Speaker 1: that you know, we can solve critical problems. And we

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Speaker 1: did that in the in the middle of pandemic and

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Speaker 1: we will not go back now. You know, the company

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Speaker 1: that is emerging from this pandemic is completely different. The

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Speaker 1: company like that is digital, the company that is technology

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Speaker 1: forward leaning via an agile organization. We have created a

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Speaker 1: new revenue line from the technology services and we are

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Speaker 1: serving like a critical part of the health care value chain.

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Speaker 1: Welcome to the restless ones. I'm Jonathan Strickland. As you

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Speaker 1: may know, I've spent the last fifteen years covering technology

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Speaker 1: and learning how it works, demystifying everything from massive parallel

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Speaker 1: processing to advanced robotics and everything in between. Yet it's

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Speaker 1: the conversations with some of the most forward thinking leaders,

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Speaker 1: those at the intersection of technology and business that fascinated

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Speaker 1: me the most. Cardinal Health is a multinational health care

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Speaker 1: services company with double headquarters in Dublin. By that I

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Speaker 1: mean they have an HQ in Dublin, Ireland and another

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Speaker 1: in Dublin, Ohio. This massive corporation had its humble beginnings

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Speaker 1: in wholesale foods, but by the late nineteen seventies had

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Speaker 1: branched into pharmaceuticals and it grew rapidly over the next

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Speaker 1: few decades. Apart from drug sourcing and distribution, the company

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Speaker 1: also manufactures medical and surgical products. As the pandemic ramped up,

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Speaker 1: this business and managing the supply chain became critical for

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Speaker 1: not just Cardinal Health but for its customers as items

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Speaker 1: like ppe were sorely needed. Ray bag joined Cardinal Health

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Speaker 1: in late twenty nineteen, having previously worked in leadership positions

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Speaker 1: in fintech companies. He had no way of knowing that

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Speaker 1: within his first six months a CTEO of Cardinal Health,

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Speaker 1: that the company's business would need to shift dramatically to

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Speaker 1: meet the needs of a world struggling with a mysterious illness. Fortunately,

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Speaker 1: Ray has the desire to rise and meet challenges, no

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Speaker 1: matter how daunting. But before talking about all of that,

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Speaker 1: I wanted to get to know a bit more about

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Speaker 1: Ray Bagage. Ray, thank you so much for joining us

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Speaker 1: and welcome to the restless ones. Jonathan, thank you so

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Speaker 1: much for inviting me. It's my pleasure to be here.

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Speaker 1: I'm really excited about our conversation today. I feel that

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Speaker 1: the world of healthcare is one where we often see

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Speaker 1: some of the most interesting applications of cutting edge technologies

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Speaker 1: and an approach that I think is far more thoughtful

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Speaker 1: than what we see in other areas of the industry.

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Speaker 1: But before we get into all of that, I would

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Speaker 1: love to learn how you first became interested in technology.

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Speaker 1: I will say that my interaction with technology started in

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Speaker 1: the middle school. It was the first Stari game console

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Speaker 1: that I got from my parents, and I was so

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Speaker 1: fascinated by the games, how the objects in the games

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Speaker 1: interact with each other. I got my first computer when

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Speaker 1: I was in high school and started learning how to program,

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Speaker 1: and I was always fascinated by solving problems leveraging technology.

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Speaker 1: I'm so enavored by hands on way of first of all,

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Speaker 1: understanding problems and where technology can make the difference in

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Speaker 1: the business. I love that you're jumping up point was

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Speaker 1: video games. I feel like that's a great story for

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Speaker 1: lots of people in the sense that you know video

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Speaker 1: games they can get a bad rap, but they really

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Speaker 1: can inspire people to get interested in problem solving, but

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Speaker 1: then be on that learning how the actual technology works,

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Speaker 1: learning how the program and interact with technology on that

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Speaker 1: level to get that understanding of the fundamentals beneath it

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Speaker 1: in order to create a result that you have in mind. Yeah,

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Speaker 1: I was always a curious person, and I still remember

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Speaker 1: the first game like I was really passionate about was Starships,

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Speaker 1: which involves destroying many spacecrafts and obstacles as possible. And

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Speaker 1: the biggest lesson that I learned from that game is

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Speaker 1: everybody will face obstacles and situations where they will not

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Speaker 1: be comfortable, and some of these situations you need to

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Speaker 1: dodge few things, and some you need to confront head on.

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Speaker 1: Courage and agility are two important attributes that will serve

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Speaker 1: you well as a leader. And I keep on reminding

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Speaker 1: myself that I'm playing a game of Starships and these

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Speaker 1: business obstacles like now we need to have creative solutions

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Speaker 1: in everyday life. I love that. Well, you've worked in

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Speaker 1: several different industries before you came to your current role

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Speaker 1: over in cardinal health. Are there any sort of broad

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Speaker 1: similarities you've noticed between different industries when it comes to

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Speaker 1: business needs and technological solutions. I spent two decades in

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Speaker 1: financial services industry eight years I spent at Capital One,

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Speaker 1: and my experience in financial services industry gives me a

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Speaker 1: good frame of reference and best practices that I'm translating

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Speaker 1: into the health care industry. There are three major points

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Speaker 1: that I'm gonna make Jonathan on this one. The first

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Speaker 1: lesson that I learned is the businesses are not selling

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Speaker 1: products and services, they are selling customer benefits. The financial

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Speaker 1: services industry is selling customer benefit of how people manage

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Speaker 1: their money, creating a personal CFO in lives of people.

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Speaker 1: The health care industry is selling the benefit of how

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Speaker 1: the care is delivered to the patients and come panis

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Speaker 1: are using different business models to achieve this goal. The

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Speaker 1: second thing to achieve the goal of customer benefits, successful

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Speaker 1: companies are using technology and data to create a winning proposition.

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Speaker 1: Customer buying behaviors are changing in different industries and customers

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Speaker 1: are now demanding digital and physical experiences to come together steamlessly.

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Speaker 1: And this change has been accelerated by the global pandemic.

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Speaker 1: And the third point I'm going to make is technology,

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Speaker 1: data and new architectures may not be sufficient. I've seen

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Speaker 1: leading companies in various industries successfully modernize their operating model,

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Speaker 1: which has more to do with changing the social architecture

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Speaker 1: of the organization, building digital culture, agile business processes, adoption

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Speaker 1: of design thinking, up skilling and new skilling the talent,

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Speaker 1: and integrating multigenerational thinking in the organization. If you do

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Speaker 1: these things, you can catch the tail of market opportunities

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Speaker 1: that comes to your bay. M hmm. I like that

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Speaker 1: a lot as well. I like that organization centric approach

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Speaker 1: that focus upon finding and nurturing the right people, getting

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Speaker 1: the talent there that you need, and building the culture

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Speaker 1: that you need to support the mission. Yep. My role

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Speaker 1: in the organization, let me explain. We all have learned

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Speaker 1: a mathematical equation of bicycle to M X plus C,

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Speaker 1: which is algebraic equation considered like a vias the organization

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Speaker 1: value and X as technology and see as the culture.

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Speaker 1: My role becomes how can I change the slope of

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Speaker 1: technology and the organization and changing the culture so that

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Speaker 1: we can maximize organization value. And I have a bunch

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Speaker 1: of responsibilities that I oversee, but it is always about

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Speaker 1: changing the slope of the technology and changing the culture

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Speaker 1: so that we can maximize organization value. Ray, I gotta say,

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Speaker 1: I love the fact that you have described your role

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Speaker 1: in the form of an algebraic equation that we could

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Speaker 1: plot against a chart. It's the first time I've ever

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Speaker 1: heard an answer like that, and it absolutely delights me.

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Speaker 1: It's a fantastic way to get a high concept of

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Speaker 1: what it is you do. I'm curious what are some

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Speaker 1: of the challenges that are associated with driving innovation that

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Speaker 1: are unique to the healthcare industry in particular, So in

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Speaker 1: my professional career, like I've seen, like many reasons, it

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Speaker 1: is hard to drive innovations in large corporations. The biggest reason,

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Speaker 1: in my opinion, is the companies get wrapped up in

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Speaker 1: the tylany of solved markets. You know, large organizations have

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Speaker 1: optimized themselves to serve a particular business model, which is

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Speaker 1: how they create and capture business value existing customer segments, markets, products, pricing,

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Speaker 1: customer service, even technology and all the things like that

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Speaker 1: we have learned in the management curriculum. The companies have

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Speaker 1: optimized and scale to achieve the excellence in that business model.

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Speaker 1: The kinds of initiatives that get funding. These are efficiency

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Speaker 1: innovations with predictable outcomes, and these are incremental initiatives with

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Speaker 1: low risk. Then we ask the questions why we are

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Speaker 1: not innovating and exploiting the opportunities. The point is it

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Speaker 1: becomes difficult for big organization to unlearn things. Different kinds

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Speaker 1: of talent needs to be hired, creating new processes, even

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Speaker 1: fund initiative that have not a positive and PV to

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Speaker 1: start with. But the companies like that player, like this

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Speaker 1: bifocal nature or productivity and possibility like they do really

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Speaker 1: well from an innovation standpoint. And we at Cardinal Health,

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Speaker 1: we're making big moves where we are executing well inough

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Speaker 1: distribution business and also becoming a leader in the digital

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Speaker 1: health space. Now that you're coming back to your question

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Speaker 1: of unique challenges in the health care industry, first of all,

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Speaker 1: let's understand the magnitude of problem in the health care space.

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Speaker 1: Health care industry accounts for twenty percent of our GDP

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Speaker 1: and this number keeps on increasing the complexity and the

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Speaker 1: health care starts with the value chain. You have biopharma companies,

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Speaker 1: you have health plans, your PBMs, you have distributors like us,

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Speaker 1: you have physicians, your pharmacies, your hospitals, your patients. Getting

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Speaker 1: everybody aligned with the care journey of the patient is

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Speaker 1: not an easy proposition. Generally, we have seen innovation where

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Speaker 1: companies are focused in small, manageable areas to innovate in.

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Speaker 1: And one of the big things in the health care

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Speaker 1: which is unique, it's around technology and data. Like technology

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Speaker 1: and data is siloed, it is not interoperable across the

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Speaker 1: value chain, so that becomes a little bit difficult to

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Speaker 1: innovate the patient outcomes and patient experience. There are a

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Speaker 1: few things that are happening inside the healthcare industry, for example,

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Speaker 1: healthcare at home, tell ahealth selling, gene therapies, met tech,

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Speaker 1: connected devices, changing role of pharmacies, and technology enabled clinical workflows.

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Speaker 1: So we are seeing digital we are seeing clinical expertise.

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Speaker 1: We are seeing technology coming together as a trifecta changing

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Speaker 1: the patient outcomes as well as patient delivery inside the

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Speaker 1: health care setting. I imagine that the importance of things

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Speaker 1: like data security and data privacy, which are particularly important

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Speaker 1: in healthcare, presents itself as a challenge to work within

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Speaker 1: when you're evaluating technological innovations. No, that is such an

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Speaker 1: important point. I have always said that in my organization

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Speaker 1: that every engineer is a security engineer. First, we need

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Speaker 1: to get Hounter person right, Honter person the time we

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Speaker 1: are sitting on mountain of a patient data and we

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Speaker 1: need to be a great stewards of data and information security,

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Speaker 1: not only innovating and building digital products, but building the

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Speaker 1: products in the right manner with security at the center

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Speaker 1: of the products that we are building. Conventional thinking says

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Speaker 1: you have to pay more to get more. I want

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Speaker 1: the world, But T Mobile for Business uses unconventional thinking

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Speaker 1: to deliver premium benefits for better r o I from

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Speaker 1: customized five G solutions to three sixties support. We help

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Speaker 1: you reach your business goals right now. I want it now.

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Speaker 1: Innovating to improve business today and tomorrow. That's unconventional thinking

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Speaker 1: from T Mobile for Business. Capable device required covers not

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Speaker 1: available in some areas some US require certain clater features,

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Speaker 1: C mobile, dot Com well Ray. I would also love

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Speaker 1: if you could give us maybe a couple of examples

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Speaker 1: of some of these products that Cardinal Health has been

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Speaker 1: behind so for us, like every technology solution must solve

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Speaker 1: a business and customer needs, I have like know this

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Speaker 1: slide that I always use, which is around business viability,

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Speaker 1: customer desirability, and technology feasibility. So every idea, like you know,

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Speaker 1: has to be in the intersection of business, customer and technology.

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Speaker 1: I'm going to talk about an organization that I lead,

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Speaker 1: which is a FUSE organization, which is our innovation engine

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Speaker 1: and our product development center. It is an autonomous unit

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Speaker 1: integrated with our growth businesses. The two products, Jonathan, that

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Speaker 1: we are really proud of coming out of our FUSE organization,

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Speaker 1: they centered around creating digital tools for retail pharmacies so

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Speaker 1: that they can provide personalized care to their communities. These

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Speaker 1: solutions enable our pharmacy customers to manage COVID vaccination process,

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Speaker 1: administer point of care testing, chronic care management, and other

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Speaker 1: primary care services. And it not only digitizes the clinical

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Speaker 1: workflow in the pharmacy, but also enables reimbursements for these

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Speaker 1: services with medical billing capability. And also we are doing

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Speaker 1: a lot of work in the community oncology setting. We

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Speaker 1: recently launched Novista Technology platform, which is comprehensive value based

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Speaker 1: solutions that offer clinical decision support to assist our provider

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Speaker 1: customers to manage healthcare treatment and also it provides cost

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Speaker 1: of care transparency to physicians as well as of our patients.

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Speaker 1: I am fascinated by fears. I think it's a brilliant

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Speaker 1: approach to conducting R and D within a broader healthcare company.

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Speaker 1: I love hearing the phrase personalized healthcare. I feel like

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Speaker 1: that's something that we've been hearing about for more than

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Speaker 1: a decade. Can you talk a bit about some of

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Speaker 1: the different technologies that FUSE has been looking into specifically

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Speaker 1: and in what role. Yeah, we are very optimistic about blockchain,

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Speaker 1: and let me tell you while we are doing transformative

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Speaker 1: work in the pharmaceutical industry using blockchain technology to improve

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Speaker 1: our financial processes of managing our contracts and facilitate intercompany

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Speaker 1: commerce with our supply chain partners. Getting first time pricing right,

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Speaker 1: reducing disputes chargebacks between pharmaceutical manufacturers g p o S

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Speaker 1: and US is an important business problem to solve for us.

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Speaker 1: It is a ten billion dollar problem in the industry. Well,

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Speaker 1: we are confident that blockchain based solutions can reimagine the

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Speaker 1: operational backbone of pharmaceutical financial processes. The second technology that

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Speaker 1: we are investing heavily is in air and machine learning.

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Speaker 1: We are using A and machine learning agorithms like computer vision,

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Speaker 1: an edge computing to count pills, helping improve efficiency and

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Speaker 1: accuracy for pharmacy technicians. We are using data science to

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Speaker 1: improve medication adherence, identify patients who may be at risk

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Speaker 1: of healthcare episodes, and variety of population health risk management

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Speaker 1: use cases. So blockchain, data, AI, machine learning, and I'm

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Speaker 1: going to add like an augmented reality and virtual reality.

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Speaker 1: I think these will be like no critical pillars of

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Speaker 1: emerging technologies like not that will shape healthcare as well

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Speaker 1: as digitize some of the processes inside cardinal health. Gosh, Ray,

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Speaker 1: you you've covered so much, so many of my favorite

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Speaker 1: topics to talk about. The blockchain piece. When you mentioned

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Speaker 1: specifically not just for transactions, but for tracking things like

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Speaker 1: supply chain and keeping a close eye on that, I

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Speaker 1: have to admit to you, Ray that for the longest time,

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Speaker 1: blockchain was one of those concepts that I just couldn't

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Speaker 1: my head around until I started hearing about possibilities of

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Speaker 1: using block chain for the purposes of managing a supply

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Speaker 1: chain and being able to have governance over any particular

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Speaker 1: thing in that supply chain as it moves from one

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Speaker 1: point to the next. And then it started to click, Yeah,

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Speaker 1: because if you look at it. You know, historically we

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Speaker 1: have equated blockchain into bitcoin and cryptocurrency, which are applications

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Speaker 1: on the blockchain based decentralized ledger architecture. But there are

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Speaker 1: enterprise use cases where if you look at the pharmaceutical

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Speaker 1: supply chain that I talked about, which is you have manufacturers,

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Speaker 1: you have g p o s, you have distributors, and

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Speaker 1: you have dispensers, and there is a lot of inter

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Speaker 1: company commerce where we exchange data and there is misalignment

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Speaker 1: of contract, there's misalignment of data that we shared across

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Speaker 1: like an ore trading partners. You know, blockchain based architecture,

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Speaker 1: it is the right architecture for first of all data

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Speaker 1: alignment as well as immutability of data and providing provenance

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Speaker 1: over the transactions that are happening between the trading partners.

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Speaker 1: So it's our system of truth. And once like you

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Speaker 1: have the data alignment right, then like you can ingest

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Speaker 1: that data in your E r P platforms. Do we

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Speaker 1: think that is the right architecture. That is the future

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Speaker 1: of how the commerce happens between B two B space

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Speaker 1: and it will create first of all efficiency in our

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Speaker 1: business processes as well as new customer experiences will come

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Speaker 1: out of this architecture. I see that as also a

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Speaker 1: way where businesses are going to see tremendous savings and

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Speaker 1: an enormous reduction in waste as they're able to have

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Speaker 1: this level of scrutiny that was not really possible without

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Speaker 1: a tremendous amount of work on the back end. So

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Speaker 1: I really do see that as another one of those

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Speaker 1: transformational technologies. You also mentioned virtual and augmented reality too,

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Speaker 1: technologies I'm very passionate about as well. And one of

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Speaker 1: the things that I love about the time we're living

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Speaker 1: in now is we're in an age of connectivity where

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Speaker 1: it becomes possible to have things like virtual reality headsets

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Speaker 1: and augmented reality headsets that are no longer tethered to

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Speaker 1: a machine, but with the rollout of technologies like five G,

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Speaker 1: it then becomes possible to start to design and implement

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Speaker 1: VR and a our experiences. What kind of solutions in

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Speaker 1: the health care industry are you looking at that are

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Speaker 1: made possible by this new era of connectivity that we're in. Yeah,

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Speaker 1: you know. The full set of use cases that comes

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Speaker 1: to my mind that we are actively working on and

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Speaker 1: pursuing is in the met tec industry because continuous glucose monitors,

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Speaker 1: CPAP machines, neon neatle I see devices combined with digital

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Speaker 1: therapeutic techniques. I think it will change the game for

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Speaker 1: the patients and patient outcomes. Devices that have ability to

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Speaker 1: connect virelessly. As you said, EMT data will be used

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Speaker 1: for patient monitoring and for digital interventions. So those are

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Speaker 1: the first set of use cases where the devices are

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Speaker 1: becoming connected and those connected experiences are getting created around

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Speaker 1: patient outcomes. The second set of use cases are around

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Speaker 1: care coordination. We are seeing care shifting to lower cost

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Speaker 1: settings outside of hospitals through urgent care centers, walking clinics,

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Speaker 1: outpatient surgery centers, and home health care settings. Enhanced diagnostics, telehealth,

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Speaker 1: remote patient monitoring will be accelerated by the use of

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Speaker 1: five G use of sensors, variables, eHealth devices will increase,

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Speaker 1: and patient data now can be collected and analyzed where

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Speaker 1: a pay and does not need to travel to primary

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Speaker 1: care facilities and have face to face appointment with medical professionals.

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Speaker 1: You know, enhanced connectivity is a good thing and will

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Speaker 1: help us reimagine the care delivery model, and that is

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Speaker 1: what we are working on right now it is just

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Speaker 1: not about the products, it is about experiences, and those

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Speaker 1: are connected experiences where we're providing solution poolkads for the

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Speaker 1: problem inside the health care care delivery model. And as

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Speaker 1: someone who's not in the industry, as someone who is

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Speaker 1: a patient, I really appreciate the connectivity side because I

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Speaker 1: appreciate the idea of technology allowing more people to have

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Speaker 1: that level of independence for longer in their lives that

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Speaker 1: they might not otherwise be able to enjoy without the

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Speaker 1: benefit of that tag. Yeah, and and that's where Jonathan, like,

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Speaker 1: we have been thinking a lot about when I was

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Speaker 1: in financial so verses, like you know, we had this

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Speaker 1: thought of creating a pertional ized c in the customers lives.

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Speaker 1: In healthcare, we are creating an angel in the patient's

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Speaker 1: lives where that angel is always looking for like those

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Speaker 1: episodes where a patient needs help, and can we created

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Speaker 1: like that easy button where whenever there are healthcare episodes.

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Speaker 1: First of all, we are providing monitoring. Second of all,

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Speaker 1: we are providing diagnostics, and thought of all, we are

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Speaker 1: providing smart interventions so that we can truly care for

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Speaker 1: our patients. And the whole thing is powered by the

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Speaker 1: technology platform and that is our vision of creating that

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Speaker 1: angel in the health care system, that easy button that

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Speaker 1: we are missing. I'm curious, are there any particular solutions

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Speaker 1: that you personally find really motivating and inspirational things that

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Speaker 1: when you look at it, you say, this is making

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Speaker 1: the world the better place, This is really changing people's lives.

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Speaker 1: You know, Access, affordability, and adherence. I think those three

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Speaker 1: are big problems inside the health care industry. First of all,

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Speaker 1: if you look at medical access or health care access,

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Speaker 1: it is not distributed equally in the population inside the country.

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Speaker 1: So how can you provide access to good quality health care?

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Speaker 1: That is a big problem for us to solve. And

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Speaker 1: the way like we are doing that is making sure

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Speaker 1: like we have digital solutions where like your telepharmacy solutions,

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Speaker 1: or getting the health care in patients homes. One of

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Speaker 1: the solutions like that we are building is we are

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Speaker 1: unburning the hospital and bringing like in a hospital level

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Speaker 1: services to patients homes because it is an easier way

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Speaker 1: of consuming health care if the health care is delivered

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Speaker 1: in homes. And so I'm very passionate about another that

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Speaker 1: business model. Then the second question that comes is affordability.

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Speaker 1: Not everybody can afford the health care, So how can

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Speaker 1: I we provide the affordability the patient assistance programs? And

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Speaker 1: then adherence is another problem. There is a lot of

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Speaker 1: health care spending that is because of patients are not

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Speaker 1: taking medication as prescribed at the right time. So how

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Speaker 1: can I view use technology to solve that problem? And

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Speaker 1: if you solve under those three problems, is going to

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Speaker 1: create a lot of savings as well as it improve

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Speaker 1: outcomes for the patients. This is the sort of stuff

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Speaker 1: I really can get behind because I think in terms

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Speaker 1: of the ripple effect, it's essentially kind of the digital

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Speaker 1: age version of the old tiny concept of the doctor

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Speaker 1: who's going door to door, the doctor who does house calls.

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Speaker 1: But now we're in the digital age and we're using

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Speaker 1: technology to enable that level of access. On top of that,

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Speaker 1: I think about the next ripple out and how that

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Speaker 1: affects all these support system around any individual patient, the

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Speaker 1: friends and family, and the positive impact that has on

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Speaker 1: their lives, even if they're not aware of it intrinsically.

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Speaker 1: And then beyond that, the social impact that has. As

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Speaker 1: you improve people's lives, they become better at contributing back

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Speaker 1: to society. But I think about the overall communal benefit

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Speaker 1: that comes with this level of access, and how technology

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Speaker 1: is really fueling this push to create new solutions and healthcare.

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Speaker 1: Thriving communities is a good thing for the businesses, and

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Speaker 1: we have invested big in the future of the pharmacies

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Speaker 1: because the future of pharmacy is going to be a

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Speaker 1: place where the primary care services are delivered. They have

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Speaker 1: great relationship with their customers and the communities, and we

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Speaker 1: need to provide the technology and the clinical capability so

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Speaker 1: that the pharmacists can work with their patients on chronic

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Speaker 1: care management, on diabetes care management, on smoking cessation, on

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Speaker 1: variety of things. So they're like, no, we can keep

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Speaker 1: like an our communities healthy. We are reimagining the care

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Speaker 1: continuum and keep like our populations healthy and safe. Ray,

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Speaker 1: as I've talked to you, it is clear to me

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Speaker 1: how passionate you are in this mission to improve health

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Speaker 1: care and improve the reach of health care. I am

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Speaker 1: very curious what it was like to take on a

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Speaker 1: leadership role at a healthcare organization just as the world

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Speaker 1: was entering into a pandemic. Can you tell us what

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Speaker 1: you experienced as you stepped into this role. You know,

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Speaker 1: when I joined the organization. It was maybe six or

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Speaker 1: eight months before pandemic, and I never thought that I'm

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Speaker 1: going to land in the middle of pandemic. Where if

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Speaker 1: you look at our demand curves of our products. Now,

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Speaker 1: we deal with pharmaceutical products, both genetics as well as

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Speaker 1: branded products. We deal with blood and plasma products, we

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Speaker 1: deal with medical devices, we deal with testing products. So

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Speaker 1: the demand curves of all of our products were upside

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Speaker 1: down because we are seeing the higher demands for certain

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Speaker 1: categories and then suppressed demand for another category. So it

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Speaker 1: was a situation where there was not a playbook, but

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Speaker 1: one thing was clear, the mission and the vision that

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Speaker 1: we are essential to care. It is all about health

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Speaker 1: care heroism. There are people in the front lines that

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Speaker 1: we need to provide ppe. You know, your your gloves,

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Speaker 1: your syringes, all the things to make sure that we

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Speaker 1: are solving the problem in the global pandemic. Are you

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Speaker 1: always retreat to my team that we are making a

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Speaker 1: difference in an industry that makes a difference. This is

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Speaker 1: our time where we need to stand up and we

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Speaker 1: need to use like our ingenuity innovate. We need to

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Speaker 1: create technology solutions so that like you know, we can

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Speaker 1: solve critical problems, and we did that in the middle

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Speaker 1: of pandemic and we will not go back now. You know,

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Speaker 1: the company that is emerging from this pandemic is completely different.

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Speaker 1: The company like that is digital, the company that is

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Speaker 1: technology forward leaning. We are an agile organization. We have

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Speaker 1: created a new revenue line from the technology services, and

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Speaker 1: we are serving like a critical part of the health

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Speaker 1: care value chain. So it is tough to go through

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Speaker 1: the pandemic, but I think as a company like you know,

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Speaker 1: we are better off going through like this transition. I

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Speaker 1: don't in the you and the process that it must

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Speaker 1: have been. I'm sure you had long days and nights

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Speaker 1: working to stay ahead of challenges as the pandemic developed,

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Speaker 1: and my hat is off to you. You know. It's

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Speaker 1: all about the team effort. The mission like drives the

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00:29:00,480 --> 00:29:04,600
Speaker 1: path that we are on, and we always gravitated towards

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00:29:04,880 --> 00:29:09,280
Speaker 1: doing something that is bigger than ourselves. And that is

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00:29:09,440 --> 00:29:13,600
Speaker 1: a very clear thing for us inside the organization, and

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00:29:13,640 --> 00:29:15,760
Speaker 1: a lot of people like now stood up during this

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00:29:15,920 --> 00:29:21,400
Speaker 1: time and took on greater responsibilities. And yes, we're long nights,

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00:29:21,440 --> 00:29:25,560
Speaker 1: but we had a lot of fun doing it. Before

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00:29:25,600 --> 00:29:27,880
Speaker 1: I could let him go, I had to ask Ray

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00:29:27,920 --> 00:29:35,000
Speaker 1: one more thing. Well, Ray, I'm curious what lessons have

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00:29:35,160 --> 00:29:37,680
Speaker 1: you learned that you wish you had known earlier on

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00:29:37,800 --> 00:29:41,280
Speaker 1: in your career. Yeah, and that's a great question. You know.

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00:29:41,320 --> 00:29:44,480
Speaker 1: I have always been influenced the work of Clay Christensen,

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00:29:45,480 --> 00:29:48,280
Speaker 1: and especially like you know, his book which I read,

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00:29:48,480 --> 00:29:52,120
Speaker 1: How Will You Measure Your Life? And I wish like

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00:29:52,360 --> 00:29:56,680
Speaker 1: I had learned this lesson earlier, which is we all

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00:29:56,720 --> 00:30:01,400
Speaker 1: get enamored by the next promotion or the fancier title

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00:30:01,760 --> 00:30:05,880
Speaker 1: or the races, but in the end, it comes down

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00:30:05,960 --> 00:30:09,960
Speaker 1: to how much love and respect you owned and how

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Speaker 1: many people you touched and made better. So those are

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00:30:14,480 --> 00:30:17,360
Speaker 1: very important things for a leader to always let know

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00:30:17,480 --> 00:30:20,880
Speaker 1: think about. And if you keep on I go thinking

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00:30:20,880 --> 00:30:25,000
Speaker 1: about owning love and respect and grooming them, I think

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Speaker 1: you have done your job as a leader. Or Ray,

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Speaker 1: I have to say I completely agree. I also think

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00:30:30,800 --> 00:30:35,960
Speaker 1: those are good guidelines for everyone leadership or otherwise that

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00:30:36,080 --> 00:30:40,120
Speaker 1: approach to really focusing on the good you can do.

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00:30:40,640 --> 00:30:45,040
Speaker 1: I'm a child who watched Mr Rogers every day, so

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00:30:45,480 --> 00:30:50,840
Speaker 1: those sort of lessons are deep within my psychological being. Ray.

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Speaker 1: This has been a fantastic conversation. Thank you so much.

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Speaker 1: For your time and for joining the show. Thank you

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00:30:57,880 --> 00:30:59,960
Speaker 1: so much for having me on the show. I enjoyed it.

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Speaker 1: Whenever I think about future technologies, I always like to

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00:31:09,000 --> 00:31:12,520
Speaker 1: imagine how they will impact healthcare. The idea of tech

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00:31:12,560 --> 00:31:15,840
Speaker 1: helping us live longer, healthier lives has been a beguiling

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00:31:15,960 --> 00:31:19,040
Speaker 1: proposition for decades, but the truth of the matter is

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00:31:19,080 --> 00:31:23,040
Speaker 1: that healthcare, above all other industries, must take a wise

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00:31:23,200 --> 00:31:27,960
Speaker 1: and precise approach to integrating innovation. Yes, without innovation, a

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00:31:28,040 --> 00:31:31,680
Speaker 1: company will falter, but the states with healthcare are as

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00:31:31,760 --> 00:31:34,920
Speaker 1: high as they get, and so healthcare companies like Cardinal

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00:31:34,960 --> 00:31:38,640
Speaker 1: Health have to be absolutely certain that those innovations support

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00:31:38,720 --> 00:31:44,280
Speaker 1: the organization's mission. Ray embodies this ideal, and his determination

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00:31:44,320 --> 00:31:46,840
Speaker 1: to pursue innovation and find ways to add value to

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00:31:46,880 --> 00:31:50,760
Speaker 1: Cardinal Health and delight customers through the responsible application of

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00:31:50,800 --> 00:31:55,640
Speaker 1: technology is admirable. I'm excited to see what emerges as

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00:31:55,680 --> 00:32:00,200
Speaker 1: this era of connectivity matures. The possibilities are stagger ring.

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00:32:00,520 --> 00:32:04,720
Speaker 1: With a low latency wireless connection, remote diagnostics and related

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00:32:04,720 --> 00:32:08,800
Speaker 1: practices can return to us one of our most precious resources,

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00:32:09,320 --> 00:32:13,080
Speaker 1: time and patients will be able to enjoy autonomy and

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00:32:13,200 --> 00:32:17,120
Speaker 1: freedom for far longer. Throughout their lives, which has a

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00:32:17,160 --> 00:32:21,000
Speaker 1: truly enormous impact on quality of life. And that's just

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00:32:21,200 --> 00:32:24,960
Speaker 1: the forward facing side of healthcare. The ability to coordinate

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00:32:25,000 --> 00:32:28,240
Speaker 1: operations along an entire supply chain is something I think

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00:32:28,280 --> 00:32:31,160
Speaker 1: we all recognize is important in the wake of supply

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00:32:31,280 --> 00:32:35,600
Speaker 1: chain issues highlighted by the pandemic. Innovation in spaces like

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00:32:35,680 --> 00:32:39,680
Speaker 1: connectivity and blockchain can go a long way towards solving

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00:32:39,800 --> 00:32:45,440
Speaker 1: this problem. Thanks again to Ray Bajaj for joining the show.

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00:32:45,800 --> 00:32:47,920
Speaker 1: Be sure to join me for future episodes of The

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00:32:47,960 --> 00:32:50,360
Speaker 1: Restless Ones. As I talked with more leaders in the

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00:32:50,400 --> 00:32:54,000
Speaker 1: tech space, were forging a path to the future. I'll

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00:32:54,040 --> 00:32:59,480
Speaker 1: see you soon. T Mobile for Business knows companies want

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Speaker 1: more than a one size fits all approach to support.

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