1 00:00:01,120 --> 00:00:03,560 Speaker 1: Ron Ananian four flexes are kind of a weird guiple, 2 00:00:03,600 --> 00:00:05,040 Speaker 1: aren't they. They you look at them, they look like 3 00:00:05,080 --> 00:00:07,600 Speaker 1: a coffin with four wheels. So that's square body fan 4 00:00:08,160 --> 00:00:15,760 Speaker 1: dras Us the Car Doctor. I don't mind getting an 5 00:00:15,760 --> 00:00:19,000 Speaker 1: oil change every six months. I just one. There's hommy tummy. 6 00:00:19,079 --> 00:00:21,640 Speaker 1: I was goun to leave that. No, I don't think 7 00:00:21,680 --> 00:00:24,320 Speaker 1: you're at all. I think you're smart. Welcome to the 8 00:00:24,480 --> 00:00:28,240 Speaker 1: radio home of ron Ananian, the Car Doctor. Since nineteen 9 00:00:28,320 --> 00:00:31,560 Speaker 1: ninety one. This is where car owners the world overturn 10 00:00:31,640 --> 00:00:35,720 Speaker 1: to for their definitive opinion on automotive repair. If your 11 00:00:35,840 --> 00:00:38,680 Speaker 1: mechanics giving you a busy signal, pick up the phone 12 00:00:38,800 --> 00:00:41,960 Speaker 1: and call in the garage to orders are open. But 13 00:00:42,080 --> 00:00:44,120 Speaker 1: I am here to take your call at eight five 14 00:00:44,200 --> 00:00:51,080 Speaker 1: five five six ninety nine hundred and now he running. Hey, 15 00:00:51,120 --> 00:00:53,840 Speaker 1: welcome to another great hour of Car Doctor radio, and 16 00:00:54,080 --> 00:00:55,959 Speaker 1: we thank you for joining us this hour. You will 17 00:00:56,000 --> 00:00:58,920 Speaker 1: not be disappointed. Um, there's a lot of information out 18 00:00:58,960 --> 00:01:01,720 Speaker 1: there it comes to dealing with automobiles. We know that 19 00:01:01,760 --> 00:01:05,119 Speaker 1: there's information about what's going on, what's new. There's information 20 00:01:05,319 --> 00:01:08,039 Speaker 1: about how to repair them, and the coming trends and 21 00:01:08,080 --> 00:01:10,600 Speaker 1: the changes, and it just seems probably by the time 22 00:01:10,640 --> 00:01:13,600 Speaker 1: I get done with this conversation, another five thousand pages 23 00:01:13,600 --> 00:01:17,080 Speaker 1: of information will have to be printed or digitized or 24 00:01:17,120 --> 00:01:21,560 Speaker 1: brought to market and be in ever evolving, every changing industry. 25 00:01:21,800 --> 00:01:24,640 Speaker 1: That's what this is about. This hour, we're gonna sit 26 00:01:24,680 --> 00:01:27,520 Speaker 1: down with President sat Winder Manget. He's the President of 27 00:01:27,520 --> 00:01:29,959 Speaker 1: All Data. We've ever talked to a president before, so 28 00:01:30,000 --> 00:01:31,600 Speaker 1: we're kind of excited. We've had a lot of people 29 00:01:31,600 --> 00:01:33,720 Speaker 1: on the show, but we've never had a president, so 30 00:01:34,000 --> 00:01:35,720 Speaker 1: this is a big deal for us. We're very excited 31 00:01:35,760 --> 00:01:37,319 Speaker 1: to have him. He's taking time out of his busy 32 00:01:37,400 --> 00:01:39,679 Speaker 1: weekend and we're glad to have him here with us today. 33 00:01:39,680 --> 00:01:41,839 Speaker 1: Sat Winder, Welcome to the Car Doctor. We're so happy 34 00:01:41,880 --> 00:01:45,280 Speaker 1: and proud to be with you today. Thank you and 35 00:01:45,520 --> 00:01:48,400 Speaker 1: appreciate you bringing me on the phone and also the 36 00:01:48,600 --> 00:01:50,760 Speaker 1: good to be part of the show. Well, we're so 37 00:01:50,840 --> 00:01:54,360 Speaker 1: happy you were at SEMA recently. I'm going to dive 38 00:01:54,440 --> 00:01:57,360 Speaker 1: right into it if I can, because you know, there's 39 00:01:57,360 --> 00:01:58,840 Speaker 1: a lot I want to talk about with you. You 40 00:01:58,880 --> 00:02:01,440 Speaker 1: were at SEMA at the show just this past November, 41 00:02:01,520 --> 00:02:05,240 Speaker 1: November twenty two, and you had some really great comments 42 00:02:05,240 --> 00:02:08,480 Speaker 1: and insight, truth be told. I got the idea for 43 00:02:08,520 --> 00:02:11,600 Speaker 1: this by reading, you know, the old Data news copy 44 00:02:11,639 --> 00:02:15,440 Speaker 1: that I get every month and just your thoughts. You know, 45 00:02:15,440 --> 00:02:17,760 Speaker 1: I'd like to just go through the article itself, if 46 00:02:17,800 --> 00:02:19,600 Speaker 1: that's okay with you, and if there's anything you'd like 47 00:02:19,639 --> 00:02:22,880 Speaker 1: to add, of course, But you know, right off the bat, 48 00:02:22,960 --> 00:02:25,720 Speaker 1: somebody had asked you what your key takeaways were from 49 00:02:25,720 --> 00:02:27,960 Speaker 1: the twenty twenty two SEMA show. Can you can you 50 00:02:28,040 --> 00:02:32,639 Speaker 1: highlight that for the listeners? Yeah, definitely, Ronnie, I think, 51 00:02:32,720 --> 00:02:38,119 Speaker 1: Ronnie ron We attend the SEMA every single year. Last 52 00:02:38,120 --> 00:02:40,440 Speaker 1: two years we didn't go there because of the COVID 53 00:02:40,720 --> 00:02:45,040 Speaker 1: pandemic situation, So this time means that we have a boot. 54 00:02:45,200 --> 00:02:47,880 Speaker 1: We usually have a good boot. It's a selling show 55 00:02:47,919 --> 00:02:50,640 Speaker 1: for us. We sell a lot of products during the show. 56 00:02:50,880 --> 00:02:54,600 Speaker 1: But what I saw watching that SEEMA walking around talking 57 00:02:54,639 --> 00:02:59,200 Speaker 1: to customers, talking to the car owners and tourists who 58 00:02:59,360 --> 00:03:03,160 Speaker 1: looking for the new designs, that it felts like that 59 00:03:03,200 --> 00:03:06,440 Speaker 1: we are back to pre pandemic level. There was a 60 00:03:06,480 --> 00:03:10,320 Speaker 1: lot of excitement, a lot of new car designs. Attendance 61 00:03:10,520 --> 00:03:12,880 Speaker 1: was also I believed that one hundred thirty five thousand 62 00:03:12,960 --> 00:03:15,600 Speaker 1: or close to maybe twenty thirty percent more than last year. 63 00:03:16,880 --> 00:03:21,120 Speaker 1: But looking into I think more excitement to me was 64 00:03:21,880 --> 00:03:26,280 Speaker 1: that there's so much innovation going on in the industry, 65 00:03:26,680 --> 00:03:30,000 Speaker 1: whether it's looking at the card designs, whether looking at 66 00:03:30,000 --> 00:03:33,360 Speaker 1: the new technology is coming in. So I feel like 67 00:03:33,360 --> 00:03:37,080 Speaker 1: our industry is booming. Our industry is in a good 68 00:03:37,120 --> 00:03:40,400 Speaker 1: place where the new innovation coming from. And so all 69 00:03:40,480 --> 00:03:43,280 Speaker 1: things were good when you look at the industry auto 70 00:03:43,320 --> 00:03:46,839 Speaker 1: aftermarket and also the car. When you look at the car, 71 00:03:47,280 --> 00:03:50,200 Speaker 1: I look at the car as the If you think 72 00:03:50,240 --> 00:03:53,400 Speaker 1: of this that this may be the second most expensive 73 00:03:53,480 --> 00:03:56,240 Speaker 1: transaction that a person is going to do after the house. Right. 74 00:03:57,080 --> 00:03:58,960 Speaker 1: There can be plenty of other ones too, right, but 75 00:03:59,320 --> 00:04:02,200 Speaker 1: most of them will be the second biggest one. So 76 00:04:02,240 --> 00:04:05,920 Speaker 1: it's pretty interesting for everybody to look at their cars. 77 00:04:06,280 --> 00:04:08,800 Speaker 1: What it provides. It's not only a mobility tool. Now, 78 00:04:08,840 --> 00:04:11,640 Speaker 1: it's not only the like a vehicle that takes you 79 00:04:11,720 --> 00:04:15,920 Speaker 1: from A to B, but it's becoming much more than that. Oh, 80 00:04:15,960 --> 00:04:18,000 Speaker 1: it's it's a major investment, right, I mean, you can 81 00:04:18,120 --> 00:04:19,920 Speaker 1: you can spend one hundred thousand dollars on a car 82 00:04:19,960 --> 00:04:23,120 Speaker 1: today without even trying. You know, it's it's not it's 83 00:04:23,120 --> 00:04:27,240 Speaker 1: not impossible and you know they say exactly in that order, 84 00:04:27,320 --> 00:04:30,680 Speaker 1: house car and kids, and kids are slowly with the 85 00:04:30,720 --> 00:04:32,719 Speaker 1: price of a college education. I think kids are sort 86 00:04:32,720 --> 00:04:36,240 Speaker 1: of nosing out cars in some cases. But you're you're 87 00:04:36,480 --> 00:04:40,200 Speaker 1: absolutely right on the money. Yeah. And for me to 88 00:04:40,240 --> 00:04:42,320 Speaker 1: mean if you look into the car these days, it 89 00:04:42,360 --> 00:04:44,560 Speaker 1: means you have the autonomous features in there. You have 90 00:04:44,600 --> 00:04:47,240 Speaker 1: a lot of aida systems in there too, and it's 91 00:04:47,279 --> 00:04:50,240 Speaker 1: becoming like that. You can use your car while you're 92 00:04:50,320 --> 00:04:53,800 Speaker 1: driving to work or someplace else, make phone calls, like 93 00:04:53,880 --> 00:04:56,680 Speaker 1: take other things. Hands off, you don't need to be 94 00:04:56,720 --> 00:04:59,600 Speaker 1: put on the yoursell phone goes to your ear the 95 00:04:59,760 --> 00:05:02,479 Speaker 1: front of things in the car. That makes like a 96 00:05:02,560 --> 00:05:07,600 Speaker 1: working office. I make many calls during that might commute 97 00:05:07,600 --> 00:05:10,520 Speaker 1: from a place to be placed. Right, There's plenty of things. 98 00:05:10,520 --> 00:05:13,040 Speaker 1: And as you get more autonomous, as you get more 99 00:05:13,080 --> 00:05:16,080 Speaker 1: features in there, it's going to give you more mobility 100 00:05:16,120 --> 00:05:21,800 Speaker 1: and also those kind of features. A DOS has exploded, right, um, 101 00:05:22,960 --> 00:05:26,400 Speaker 1: Automated driver's systems. It's it's just every new car now 102 00:05:26,440 --> 00:05:29,200 Speaker 1: has a DOS. And you actually quoted that, Yeah, I'm 103 00:05:29,279 --> 00:05:31,960 Speaker 1: quoting you. You said that in the in the article 104 00:05:32,040 --> 00:05:35,160 Speaker 1: regarding Seema. How do you deal with that at all 105 00:05:35,240 --> 00:05:37,599 Speaker 1: that you know, to keep up with that information, that's 106 00:05:37,640 --> 00:05:42,719 Speaker 1: just such an enormous task, right, that's right, and I 107 00:05:42,720 --> 00:05:45,559 Speaker 1: mean just to give up first on all the other side, 108 00:05:45,600 --> 00:05:50,039 Speaker 1: we publish OEM content oh year to pair procedures to 109 00:05:50,080 --> 00:05:54,720 Speaker 1: repair on diagnostic because as we get from the OEMs, right, 110 00:05:54,800 --> 00:05:58,640 Speaker 1: which is manufacturers right, So our goal is to get 111 00:05:58,640 --> 00:06:03,000 Speaker 1: that information two car owners or our shops which are 112 00:06:03,000 --> 00:06:06,160 Speaker 1: our customers, as soon as we get from the OEM. 113 00:06:06,279 --> 00:06:07,880 Speaker 1: So that's what our number one goal is. So we 114 00:06:07,920 --> 00:06:11,880 Speaker 1: want to make sure those cars are fixed properly based 115 00:06:11,920 --> 00:06:15,800 Speaker 1: on OEM specifications. Because so that's our number one objective 116 00:06:15,800 --> 00:06:18,280 Speaker 1: in there. When you're looking into more and more AIDA 117 00:06:18,480 --> 00:06:24,440 Speaker 1: systems coming in all those things, OM is providing that information. 118 00:06:24,520 --> 00:06:27,120 Speaker 1: So we are bringing that information to make sure our 119 00:06:28,680 --> 00:06:30,479 Speaker 1: the DA wires, which are the car owners if they 120 00:06:30,520 --> 00:06:33,320 Speaker 1: want to fix their own cars, or the shop owners 121 00:06:33,520 --> 00:06:37,880 Speaker 1: get that information quickly in our product. In all data products, 122 00:06:37,920 --> 00:06:39,840 Speaker 1: we I think a couple of years ago we did 123 00:06:39,880 --> 00:06:43,760 Speaker 1: publish adas Took specifications. So if you're in our product 124 00:06:43,760 --> 00:06:46,039 Speaker 1: then you want to fix a car, we can. We 125 00:06:46,120 --> 00:06:50,560 Speaker 1: are providing aidas Took specifications that you can look at 126 00:06:50,600 --> 00:06:52,880 Speaker 1: that and to see what else do you need to 127 00:06:52,920 --> 00:06:56,560 Speaker 1: take care of while you're fixing one thing which may 128 00:06:56,560 --> 00:06:59,080 Speaker 1: be the bumper or any anything that you look at 129 00:06:59,120 --> 00:07:01,720 Speaker 1: which has a systems, What do you need to calibrate, 130 00:07:01,760 --> 00:07:03,520 Speaker 1: what do you need to do other things to make 131 00:07:03,560 --> 00:07:08,479 Speaker 1: sure your car functions properly based on oium specification. So 132 00:07:08,520 --> 00:07:11,840 Speaker 1: our goal is to get that information to our technicians, 133 00:07:11,960 --> 00:07:15,760 Speaker 1: to our d wires as soon as we get you know, 134 00:07:15,880 --> 00:07:19,360 Speaker 1: it's funny, right, fifty years ago, we'll go back fifty years. 135 00:07:19,360 --> 00:07:21,080 Speaker 1: Fifty years ago we were worried about how do we 136 00:07:21,200 --> 00:07:24,080 Speaker 1: just a chuck pull off on a carburetor. Thirty years 137 00:07:24,120 --> 00:07:28,040 Speaker 1: ago we were talking fuel injection and feedback O two sensors. 138 00:07:28,360 --> 00:07:31,920 Speaker 1: And ten years ago we thought the industry had peaked 139 00:07:31,920 --> 00:07:34,559 Speaker 1: in a way of technology because it was all high duty, 140 00:07:34,640 --> 00:07:38,520 Speaker 1: high control fuel injection. A DOS is here, and a 141 00:07:38,720 --> 00:07:41,720 Speaker 1: DOS just presents challenges for the auto industry every day, 142 00:07:41,720 --> 00:07:44,720 Speaker 1: just keeping up with the demand for information in the 143 00:07:44,720 --> 00:07:46,640 Speaker 1: way it's changing and all that it does rise to 144 00:07:46,680 --> 00:07:50,440 Speaker 1: that occasion obviously, so well, you know, and then we've 145 00:07:50,440 --> 00:07:53,960 Speaker 1: got ev vehicles, right, and that's the next evolution, and 146 00:07:54,000 --> 00:07:57,480 Speaker 1: then you know, you just can't well you just can't 147 00:07:57,480 --> 00:07:59,400 Speaker 1: wait for thee to provide that to you. You You still 148 00:07:59,400 --> 00:08:01,560 Speaker 1: gotta have a way to index it and categorize it, 149 00:08:01,640 --> 00:08:06,040 Speaker 1: and it's got to be an ongoing, ever growing situation 150 00:08:06,880 --> 00:08:09,440 Speaker 1: to keep up with demands. It's a full time job, 151 00:08:09,560 --> 00:08:13,320 Speaker 1: right beyond a full time job, I would think that's right, 152 00:08:13,440 --> 00:08:15,560 Speaker 1: and I think you picked up the right point. So 153 00:08:15,640 --> 00:08:18,480 Speaker 1: first thing is we have a mean the big team 154 00:08:18,840 --> 00:08:22,720 Speaker 1: that we get content from the oms. We then transform. 155 00:08:23,040 --> 00:08:25,880 Speaker 1: We don't change anything. We publish as it is, but 156 00:08:25,920 --> 00:08:28,360 Speaker 1: we have to change it to artex on me based 157 00:08:28,400 --> 00:08:31,240 Speaker 1: on all the OMS so that we can search information 158 00:08:31,280 --> 00:08:33,880 Speaker 1: in one way standard way. Then we just do the 159 00:08:33,920 --> 00:08:36,559 Speaker 1: conversion so that all the links and other things are 160 00:08:36,600 --> 00:08:39,600 Speaker 1: within the document. So we have new technologies that we 161 00:08:39,679 --> 00:08:43,200 Speaker 1: can publish that content almost every day if you need to. 162 00:08:44,440 --> 00:08:50,000 Speaker 1: So that technology plays a role. Our commitment to our customers, 163 00:08:50,040 --> 00:08:55,280 Speaker 1: to our owners plays a role because we pay very 164 00:08:55,320 --> 00:08:59,280 Speaker 1: strong commitment. With the strong commitment, we focus on living 165 00:08:59,280 --> 00:09:02,560 Speaker 1: that content as as we can. And definitely, I think, 166 00:09:02,600 --> 00:09:06,719 Speaker 1: as you mentioned that it's not it's more than full 167 00:09:06,760 --> 00:09:11,480 Speaker 1: time job because not only that OEMs provide that information, 168 00:09:12,080 --> 00:09:15,960 Speaker 1: but they are also providing information different formats. Right, It 169 00:09:16,000 --> 00:09:19,320 Speaker 1: can be JPAG, it can be just PDF, it can 170 00:09:19,360 --> 00:09:24,200 Speaker 1: be the hype HTP means all the HTML. So we 171 00:09:24,280 --> 00:09:26,840 Speaker 1: have to work on those, making sure we can publish 172 00:09:26,880 --> 00:09:30,960 Speaker 1: that content in a reasonable standard format. So our teams 173 00:09:31,000 --> 00:09:34,520 Speaker 1: work on those and our commitment to as I mentioned 174 00:09:34,559 --> 00:09:38,680 Speaker 1: many times, it's ought to make sure our customers, whether 175 00:09:38,760 --> 00:09:41,440 Speaker 1: those are shops and the car owners, get the information 176 00:09:42,040 --> 00:09:44,560 Speaker 1: right when they need it as long as OEM provides 177 00:09:44,600 --> 00:09:48,240 Speaker 1: to us. Yeah, and they it's it's just incredible how 178 00:09:48,320 --> 00:09:51,080 Speaker 1: quick you actually bring it to market because it seems 179 00:09:51,080 --> 00:09:54,360 Speaker 1: to show up within you know, I've seen twenty twenty 180 00:09:54,360 --> 00:09:58,040 Speaker 1: three information out there already. Um, so you the teams 181 00:09:58,080 --> 00:09:59,839 Speaker 1: bring it to market really well. We're going to pull 182 00:09:59,840 --> 00:10:01,880 Speaker 1: out and take a pause, Sat Winder. When we come back, 183 00:10:02,120 --> 00:10:04,160 Speaker 1: I want to put this bug in your ear. You're 184 00:10:04,160 --> 00:10:06,800 Speaker 1: a body shop. The car gets hit in the front. 185 00:10:07,720 --> 00:10:10,600 Speaker 1: It's not just replacing or repairing a bumper anymore, is it. 186 00:10:10,760 --> 00:10:12,360 Speaker 1: I want you to talk a little bit about that 187 00:10:12,400 --> 00:10:14,920 Speaker 1: and what's involved with that and why a body shop 188 00:10:15,240 --> 00:10:18,520 Speaker 1: needs information too, and some of the complications they run into. 189 00:10:18,600 --> 00:10:20,120 Speaker 1: So let's do that. Let's pull over, take a pause. 190 00:10:20,320 --> 00:10:23,079 Speaker 1: We're here with President Satwinder mangat of All Data. I'm 191 00:10:23,160 --> 00:10:25,120 Speaker 1: Ronnini in the Car Doctor. We'll both be back right 192 00:10:25,160 --> 00:10:36,880 Speaker 1: after this. Don't go away, whether it's a little red 193 00:10:36,880 --> 00:10:39,920 Speaker 1: Corvette or you go. You've come to the right place 194 00:10:39,960 --> 00:10:42,600 Speaker 1: to get that car fixed. Ron Nini in the Car Doctor. 195 00:10:42,880 --> 00:10:46,199 Speaker 1: Eight five five five zig zero nine nine zero zero. 196 00:10:46,520 --> 00:10:49,439 Speaker 1: Now back to ron Hey, hey, hey, I'm back Roni 197 00:10:49,480 --> 00:10:51,160 Speaker 1: in the car Doctor. We're here. We're here with President 198 00:10:51,240 --> 00:10:55,000 Speaker 1: satwinder manat of All Data, Sat winder When we pulled away, 199 00:10:55,280 --> 00:10:57,600 Speaker 1: we were you know, I lifted with that thought regarding 200 00:10:57,640 --> 00:11:00,640 Speaker 1: body shops and a bumper, right, a simple bumper repair. Yep, 201 00:11:00,800 --> 00:11:03,560 Speaker 1: maybe fifteen twenty years ago that was pretty simple, right, 202 00:11:04,280 --> 00:11:07,480 Speaker 1: But now you know a modern car, a more modern car, 203 00:11:07,520 --> 00:11:10,640 Speaker 1: a newer car, gets a bumper hit. There's a lot 204 00:11:10,679 --> 00:11:17,840 Speaker 1: of complications. There's what can they reasonably expect? What's involved? Yeah, 205 00:11:18,000 --> 00:11:22,000 Speaker 1: as you surround means if these are just a mechanical parts, 206 00:11:22,320 --> 00:11:25,320 Speaker 1: this was like ten fifteen twenty years ago, it's much easier. 207 00:11:25,360 --> 00:11:27,640 Speaker 1: You learn from your dad, you learn from somebody else. 208 00:11:27,720 --> 00:11:29,720 Speaker 1: Now you know the mechanical thing, you can pull it 209 00:11:29,720 --> 00:11:31,520 Speaker 1: out and you can put it back. You can put 210 00:11:31,559 --> 00:11:35,040 Speaker 1: the new one in. But as you mentioned, these days, 211 00:11:35,080 --> 00:11:37,800 Speaker 1: every car has a dair system. So let's take on 212 00:11:37,840 --> 00:11:40,040 Speaker 1: the bumper side. They may have a sensor on it, 213 00:11:40,080 --> 00:11:42,440 Speaker 1: they may have a camera on it. So when you 214 00:11:42,559 --> 00:11:46,080 Speaker 1: tick it off, and both of those cameras or sensors 215 00:11:46,200 --> 00:11:49,200 Speaker 1: are not just on the bumper, they're talking to something 216 00:11:49,240 --> 00:11:52,960 Speaker 1: else in the car, right, They're communicating that information back 217 00:11:53,000 --> 00:11:56,280 Speaker 1: to someplace right saying okay, I have somebody in front 218 00:11:56,280 --> 00:11:58,320 Speaker 1: of me, or I have it something else going on, 219 00:11:58,360 --> 00:12:01,000 Speaker 1: and then your car takes action and show you all 220 00:12:01,040 --> 00:12:04,280 Speaker 1: the warning signals. So when you have to replace the bumper, 221 00:12:06,400 --> 00:12:09,880 Speaker 1: you have to make sure that you then take care 222 00:12:09,920 --> 00:12:13,280 Speaker 1: of calibration of those cameras or sensors so that they 223 00:12:13,280 --> 00:12:16,679 Speaker 1: can talk back still to the to the car processor 224 00:12:16,800 --> 00:12:19,720 Speaker 1: or let's call the car brain where it's showing up right. 225 00:12:20,160 --> 00:12:22,959 Speaker 1: And if you don't do that, then what's going to happen? Now, 226 00:12:23,000 --> 00:12:27,040 Speaker 1: If it's even a point one degree calibration different, the 227 00:12:27,080 --> 00:12:29,320 Speaker 1: cameras are looking someplace else or something else, you can 228 00:12:29,360 --> 00:12:32,600 Speaker 1: get into an accident and it kind they're not calibrated properly, 229 00:12:32,640 --> 00:12:36,679 Speaker 1: they're not reset properly. That's right, So it's right, And 230 00:12:36,760 --> 00:12:40,000 Speaker 1: so it becomes so important these days. Also, I meet 231 00:12:40,080 --> 00:12:44,160 Speaker 1: with many people in the car technicians to there. I know, 232 00:12:44,280 --> 00:12:46,320 Speaker 1: I know they'll say, I know how to fix it, 233 00:12:46,360 --> 00:12:50,240 Speaker 1: but yes, you know, but the industry has changed. Cars 234 00:12:50,360 --> 00:12:54,400 Speaker 1: have changed, So make sure you're fixing it. Not to 235 00:12:54,480 --> 00:12:56,920 Speaker 1: just put a new bumper in there, but you're calibrating, 236 00:12:56,920 --> 00:13:00,080 Speaker 1: you're setting it so that car sends information back and 237 00:13:00,160 --> 00:13:03,480 Speaker 1: you're fifth. You know, I think a DOS has changed 238 00:13:03,520 --> 00:13:06,880 Speaker 1: the industry more than most people realize. Back to your point, 239 00:13:07,080 --> 00:13:09,920 Speaker 1: if they paint the bumper and then put a censor, 240 00:13:09,960 --> 00:13:11,280 Speaker 1: and you know they have a little if you look, 241 00:13:11,320 --> 00:13:13,360 Speaker 1: if everybody looks at their bumper of a modern car 242 00:13:13,640 --> 00:13:16,720 Speaker 1: that has that little round plastic censor sticking in the bumper, 243 00:13:17,040 --> 00:13:20,120 Speaker 1: if the thickness of the paint is too much on 244 00:13:20,200 --> 00:13:23,120 Speaker 1: the bumper, it will offset that sensor and affect how 245 00:13:23,160 --> 00:13:25,839 Speaker 1: it operates. You know, there's there's just it's it's it's 246 00:13:26,080 --> 00:13:28,920 Speaker 1: not even just is the bumper on straight, it's it's 247 00:13:28,960 --> 00:13:31,440 Speaker 1: down to the thickness of the paint being sprayed on 248 00:13:31,480 --> 00:13:35,920 Speaker 1: the bumper. And they need information now. Last year, in 249 00:13:35,960 --> 00:13:39,520 Speaker 1: twenty twenty two, I'm gonna blow your horn. Okay, all 250 00:13:39,640 --> 00:13:43,280 Speaker 1: data one, all Data's ads quick Reference Tool received two 251 00:13:43,320 --> 00:13:45,800 Speaker 1: industry awards. You guys were the cutting edge with P ten, 252 00:13:46,480 --> 00:13:48,160 Speaker 1: which is one of the trade magazines. You win the 253 00:13:48,200 --> 00:13:51,199 Speaker 1: P ten Innovation Award and the Seem a New Product Award. 254 00:13:51,640 --> 00:13:54,520 Speaker 1: All right because of the ads quick Reference tool that 255 00:13:54,559 --> 00:13:57,520 Speaker 1: you've developed and included in all data. Now you know 256 00:13:57,920 --> 00:14:01,280 Speaker 1: when you were developing that, did you you have certain goals? 257 00:14:01,320 --> 00:14:03,040 Speaker 1: And now that the tool is out there, has it 258 00:14:03,600 --> 00:14:05,760 Speaker 1: met those goals? Has it exceeded your demand? Are you 259 00:14:05,840 --> 00:14:08,719 Speaker 1: guys happy with it? Are you tweaking it even more 260 00:14:08,760 --> 00:14:13,000 Speaker 1: for the future? Yeah, definitely. I think first thing, it's 261 00:14:13,000 --> 00:14:15,640 Speaker 1: a great team effort. So when we start looking into 262 00:14:15,640 --> 00:14:18,400 Speaker 1: aida systems coming in more and more, and we start 263 00:14:18,480 --> 00:14:21,160 Speaker 1: hearing from our technicians that this is what they're looking for. 264 00:14:21,280 --> 00:14:23,680 Speaker 1: They need a quick specification where they can look into 265 00:14:23,800 --> 00:14:27,080 Speaker 1: quickly instead of going through the whole repair procedures. So 266 00:14:27,120 --> 00:14:29,200 Speaker 1: we did produce that and I think team did a 267 00:14:29,200 --> 00:14:33,360 Speaker 1: wonderful job and I think a lot of interest when 268 00:14:33,400 --> 00:14:38,080 Speaker 1: I was in Seema from the car owners and the shop, 269 00:14:38,520 --> 00:14:41,160 Speaker 1: the technicians to right, they were looking into some information. 270 00:14:41,680 --> 00:14:45,200 Speaker 1: So now our goal is again to as I mentioned that, 271 00:14:45,240 --> 00:14:48,560 Speaker 1: we will continue to evolve those as the information evolves, 272 00:14:48,640 --> 00:14:52,000 Speaker 1: we will continue providing more information, continue to make it simple, 273 00:14:52,760 --> 00:14:55,920 Speaker 1: and we are seeing from our side, we are very 274 00:14:55,960 --> 00:15:00,320 Speaker 1: happy that the usage is pretty high, so that means 275 00:15:00,800 --> 00:15:05,440 Speaker 1: are technicians without many hundreds and thousands they're looking into 276 00:15:05,520 --> 00:15:09,280 Speaker 1: that information and using it again. Our goal is to 277 00:15:09,320 --> 00:15:12,680 Speaker 1: provide the information right information so that we can keep 278 00:15:12,960 --> 00:15:16,320 Speaker 1: the car owners and fix the card properly based on 279 00:15:16,320 --> 00:15:19,680 Speaker 1: the OMS standard. And that helps like a safety wise 280 00:15:19,760 --> 00:15:23,520 Speaker 1: do right right, you know, it's it's just so important. 281 00:15:23,520 --> 00:15:26,120 Speaker 1: I don't think people realize. We had a we had 282 00:15:26,120 --> 00:15:28,240 Speaker 1: a call on the show about a year ago woman 283 00:15:28,280 --> 00:15:32,600 Speaker 1: from Florida. Her windshield was cracked. Now she had she 284 00:15:32,680 --> 00:15:38,160 Speaker 1: had suber uadas and they put a windshield in the car, 285 00:15:38,840 --> 00:15:41,560 Speaker 1: and unfortunately, her husband, who knew better, said no, I 286 00:15:41,560 --> 00:15:43,320 Speaker 1: don't want to pay for a calibration and never had 287 00:15:43,320 --> 00:15:46,480 Speaker 1: a calibration done. And she called into the show and 288 00:15:46,520 --> 00:15:49,360 Speaker 1: she's explaining to me that as she's driving along, the 289 00:15:49,400 --> 00:15:51,840 Speaker 1: car would veer, it would pull, it would do all 290 00:15:51,840 --> 00:15:55,760 Speaker 1: these crazy things and just react as if somebody else 291 00:15:55,800 --> 00:15:59,000 Speaker 1: was driving the car. And I thought about it, and 292 00:15:59,040 --> 00:16:01,360 Speaker 1: actually what happened was full disclosure. My wife. It was 293 00:16:01,360 --> 00:16:04,280 Speaker 1: around Thanksgiving My wife had made turkey with gravy, and 294 00:16:04,320 --> 00:16:06,200 Speaker 1: as I'm putting gravy on my turkey on at the 295 00:16:06,240 --> 00:16:08,920 Speaker 1: Sunday dinner, my glasses steamed up and it dawned on me. 296 00:16:09,240 --> 00:16:10,840 Speaker 1: And I called her back, and I got her back 297 00:16:10,880 --> 00:16:13,520 Speaker 1: on the show, and I explained to everybody what's going on. 298 00:16:13,720 --> 00:16:17,800 Speaker 1: Is they they change the windshield, that changed the opacity 299 00:16:17,880 --> 00:16:20,960 Speaker 1: or the clear the clearness of the glass. The ADS 300 00:16:21,000 --> 00:16:24,560 Speaker 1: system needed to be calibrated. One she got the system calibrated, 301 00:16:24,640 --> 00:16:26,720 Speaker 1: solve the problem too. She straightened out her husband and 302 00:16:26,760 --> 00:16:28,440 Speaker 1: doesn't tell her how to fix the car anymore. So 303 00:16:28,760 --> 00:16:30,480 Speaker 1: I don't know. It wasn't a good or a bad thing. 304 00:16:30,560 --> 00:16:34,240 Speaker 1: But you know, ADS is a big safety issue, and 305 00:16:34,480 --> 00:16:37,200 Speaker 1: that's where and why things like the quick reference and 306 00:16:37,240 --> 00:16:40,000 Speaker 1: the information that you're bringing to market just plays such 307 00:16:40,040 --> 00:16:42,840 Speaker 1: a huge role. And you know, we've got to we've 308 00:16:42,880 --> 00:16:46,280 Speaker 1: got to accept that there's there's no more cheating. Right. Um. 309 00:16:46,440 --> 00:16:50,440 Speaker 1: You made a comment at SEMA that ADS is preventing 310 00:16:51,120 --> 00:16:56,720 Speaker 1: modification of vehicles right lifted vehicles to modify suspensions, and 311 00:16:57,800 --> 00:17:00,400 Speaker 1: you know it's it's how will that alter the future 312 00:17:00,600 --> 00:17:03,440 Speaker 1: of the industry five years from now? Will it'll be 313 00:17:04,040 --> 00:17:06,919 Speaker 1: UM off road suspension kits. Will there'll be ways to 314 00:17:07,000 --> 00:17:09,960 Speaker 1: lift the vehicle? Will there be ways to modify? You know? 315 00:17:09,960 --> 00:17:12,760 Speaker 1: We even question will we be able to put in um, 316 00:17:12,880 --> 00:17:15,840 Speaker 1: you know, factory radios? Uh, you know, or change the 317 00:17:15,880 --> 00:17:18,359 Speaker 1: factory radio and put it in a non factory radio. 318 00:17:18,920 --> 00:17:22,719 Speaker 1: UM you know, if, if, if it's at all possible. So, UM, 319 00:17:22,760 --> 00:17:26,000 Speaker 1: let's pull over, take a pause. UM. Uh you know, 320 00:17:26,040 --> 00:17:27,520 Speaker 1: but before we go, I want to leave you with 321 00:17:27,560 --> 00:17:31,199 Speaker 1: this thought. UM set winder if I can, UM, do 322 00:17:31,280 --> 00:17:34,639 Speaker 1: you see you know? Does all data have changes or 323 00:17:34,760 --> 00:17:38,800 Speaker 1: plans in the future for quick reference? UM? How are 324 00:17:38,800 --> 00:17:40,200 Speaker 1: you going to I want you to think a little 325 00:17:40,200 --> 00:17:42,280 Speaker 1: bit about while we're while we're away on the break. 326 00:17:42,560 --> 00:17:47,400 Speaker 1: How are they going to incorporate electric vehicle information? Um? 327 00:17:47,960 --> 00:17:51,399 Speaker 1: And is it going to change I'm trying to think 328 00:17:51,400 --> 00:17:53,800 Speaker 1: of how to put this delicately. Is it going to change? It? 329 00:17:53,800 --> 00:17:56,960 Speaker 1: With the way things cost, I mean information costs, the oees, 330 00:17:57,240 --> 00:17:59,320 Speaker 1: they're going to charge you more, You've got to change 331 00:17:59,359 --> 00:18:02,920 Speaker 1: your price. Is there going to be a different approach? 332 00:18:02,960 --> 00:18:05,240 Speaker 1: Can you see shops? Well, maybe they don't do evs. 333 00:18:05,600 --> 00:18:11,720 Speaker 1: They'll only pay for internal combusted information engine information information? UM? 334 00:18:11,760 --> 00:18:13,960 Speaker 1: You know and then we'll be able to get EV information. 335 00:18:14,000 --> 00:18:16,159 Speaker 1: So just food for thought. Think about that. When we 336 00:18:16,160 --> 00:18:18,320 Speaker 1: come back, well, we'll talk about it. I'm Ron an 337 00:18:18,359 --> 00:18:20,280 Speaker 1: Any and the car Doctor. We're back right after this. 338 00:18:20,359 --> 00:18:57,440 Speaker 1: Don't go away. Welcome back, Ronne the car doctor who 339 00:18:57,400 --> 00:18:59,399 Speaker 1: with the SAT winder man get of All Data President 340 00:18:59,440 --> 00:19:01,760 Speaker 1: of All Data set winder You know where I think 341 00:19:01,760 --> 00:19:03,879 Speaker 1: I was going with those questions and thoughts before the 342 00:19:03,920 --> 00:19:07,080 Speaker 1: break was you know, I read an article recently that 343 00:19:07,280 --> 00:19:10,959 Speaker 1: talked about how repair shops are Some repair shops are 344 00:19:11,000 --> 00:19:13,920 Speaker 1: peeking out, is the way they describe it, meaning some 345 00:19:14,240 --> 00:19:17,000 Speaker 1: aren't just going to work on electric vehicles. Some aren't 346 00:19:17,000 --> 00:19:19,840 Speaker 1: going to work on a DOS vehicles. They're going to 347 00:19:19,960 --> 00:19:22,720 Speaker 1: limit and stop and just work on, you know, vehicles 348 00:19:22,760 --> 00:19:25,240 Speaker 1: twenty fifteen and older, or twenty twenty five and older, 349 00:19:25,320 --> 00:19:28,719 Speaker 1: and so forth. Do you see a day when all 350 00:19:28,840 --> 00:19:32,719 Speaker 1: data might you know, separate the information. Here's our EV information, 351 00:19:33,160 --> 00:19:36,919 Speaker 1: here's our newer cars, here's our older cars. Does something 352 00:19:37,000 --> 00:19:39,280 Speaker 1: like that happen with information? Do you just give it 353 00:19:39,320 --> 00:19:42,080 Speaker 1: all out the way you've been doing it and let 354 00:19:42,080 --> 00:19:48,320 Speaker 1: the shop decide that good question, ron from the business side, 355 00:19:48,440 --> 00:19:51,359 Speaker 1: I think we will go wherever our customers want us 356 00:19:51,359 --> 00:19:54,399 Speaker 1: to go. If that's important to them, then we'll figure 357 00:19:54,440 --> 00:19:56,879 Speaker 1: it out. We'll figure it out what makes sense to 358 00:19:56,920 --> 00:19:59,840 Speaker 1: our customers. Right if you need to separate that thing again, 359 00:20:00,160 --> 00:20:03,760 Speaker 1: separation is as you know, as you mentioned earlier on 360 00:20:04,080 --> 00:20:08,200 Speaker 1: that EV population will continue to grow right as we 361 00:20:08,280 --> 00:20:11,480 Speaker 1: get into next and fifteen years, so there will be 362 00:20:11,520 --> 00:20:13,280 Speaker 1: more and more cars. So if you're going to work 363 00:20:13,320 --> 00:20:16,119 Speaker 1: on the older cars, which is going to be kind 364 00:20:16,119 --> 00:20:19,440 Speaker 1: of at the end of their life cycle, so then 365 00:20:19,760 --> 00:20:23,000 Speaker 1: then I'll question that also that are you planning to 366 00:20:23,040 --> 00:20:26,080 Speaker 1: stay in the business for longer too? I would say 367 00:20:26,320 --> 00:20:29,200 Speaker 1: these shops thinking through separation. I would say think through 368 00:20:29,320 --> 00:20:32,840 Speaker 1: not separating those two and thinking through, as you will say, 369 00:20:32,920 --> 00:20:36,479 Speaker 1: having the right tools, providing the right advised and working 370 00:20:36,520 --> 00:20:38,879 Speaker 1: with your customers so that you can be in the 371 00:20:38,920 --> 00:20:42,000 Speaker 1: business instead of just giving up on av side of it. 372 00:20:42,600 --> 00:20:45,160 Speaker 1: EV is a EV, right, It's okay, it's a car. 373 00:20:45,440 --> 00:20:48,160 Speaker 1: It may have less components, it may have less complexity 374 00:20:48,280 --> 00:20:53,359 Speaker 1: too from that mechanical portion. But I wouldn't say again, 375 00:20:53,720 --> 00:20:56,840 Speaker 1: I will go where customers want us to go. Right now, 376 00:20:56,840 --> 00:20:59,600 Speaker 1: we don't have any plan to separate that information. We 377 00:20:59,760 --> 00:21:03,200 Speaker 1: will continue to publish the ev information as we get 378 00:21:03,400 --> 00:21:06,959 Speaker 1: from the manufactures. Right, we'll continue as part of our 379 00:21:07,000 --> 00:21:09,840 Speaker 1: package at the point. Right. You know. The article also 380 00:21:09,880 --> 00:21:13,520 Speaker 1: pointed out and talked about the technician shortage, and one 381 00:21:13,560 --> 00:21:15,960 Speaker 1: of the things that it had brought up was that 382 00:21:16,200 --> 00:21:20,200 Speaker 1: because of the technician shortage and shops are getting older, right, 383 00:21:20,359 --> 00:21:22,560 Speaker 1: and you know a lot of people listen. I sit 384 00:21:22,600 --> 00:21:25,240 Speaker 1: in the AC certifications every year, and you know, we're 385 00:21:25,240 --> 00:21:27,680 Speaker 1: all we've all got grey here now. You know, there's 386 00:21:27,760 --> 00:21:30,520 Speaker 1: very few kids coming in. And I sit there and 387 00:21:30,560 --> 00:21:32,520 Speaker 1: I look around, and I say, where is the future? 388 00:21:32,560 --> 00:21:35,679 Speaker 1: Where's that next level and that next generation of technician 389 00:21:36,440 --> 00:21:38,760 Speaker 1: to come into this business. And I think we're in 390 00:21:38,800 --> 00:21:41,359 Speaker 1: a funny spot. You know. I look at some of 391 00:21:41,400 --> 00:21:43,399 Speaker 1: the new stuff that comes up. And you mentioned this 392 00:21:43,480 --> 00:21:48,120 Speaker 1: in your SEMA conversation. You talked about case right connected 393 00:21:48,160 --> 00:21:52,320 Speaker 1: autonomous shared electric vehicles and I think, you know, will 394 00:21:52,359 --> 00:21:55,720 Speaker 1: an independent shop gear up to fix that? And what 395 00:21:55,800 --> 00:21:58,480 Speaker 1: will that cost be? So that's where the article was 396 00:21:58,520 --> 00:22:01,440 Speaker 1: talking and then it referenced, you know, dividing of the information. 397 00:22:01,680 --> 00:22:04,000 Speaker 1: Talk to us about CASE vehicles. If you could set 398 00:22:04,000 --> 00:22:06,439 Speaker 1: one or explain to that, explain that to the audience, 399 00:22:06,440 --> 00:22:11,240 Speaker 1: if you would definitely. I think this is where I 400 00:22:11,320 --> 00:22:14,399 Speaker 1: think our conversation around earlier on going in there to 401 00:22:14,800 --> 00:22:20,080 Speaker 1: connect it. So as the car technology changes and evolve 402 00:22:20,240 --> 00:22:23,960 Speaker 1: into new new things of evs and other things, so 403 00:22:24,040 --> 00:22:29,359 Speaker 1: connected more autonomous, these cars would be talking to each other. Right, 404 00:22:30,160 --> 00:22:33,159 Speaker 1: That's how it's becoming more technology. You have more one 405 00:22:33,200 --> 00:22:35,320 Speaker 1: hundred million plus lines of code now in the car, 406 00:22:35,359 --> 00:22:38,640 Speaker 1: which is the supercomputers and supercomputers into built into those now. 407 00:22:39,720 --> 00:22:43,000 Speaker 1: So your cars are talking to each other. They're going 408 00:22:43,080 --> 00:22:46,280 Speaker 1: to be driving because of all these aidas systems on 409 00:22:46,320 --> 00:22:48,960 Speaker 1: their own with your support. I think there are multiple 410 00:22:49,080 --> 00:22:52,439 Speaker 1: levels you can think of as autonomous vehicles. Right now, 411 00:22:52,520 --> 00:22:56,600 Speaker 1: we're not in the totally autonomous side, although there are vehicles, 412 00:22:56,640 --> 00:22:59,120 Speaker 1: but I think to get to that stage we need 413 00:22:59,160 --> 00:23:02,480 Speaker 1: to do multiple things. But connected when the cars are 414 00:23:02,480 --> 00:23:05,439 Speaker 1: talking to each other. Autonomous is when can car can 415 00:23:05,560 --> 00:23:09,320 Speaker 1: drive on its own? And then shared is another one, 416 00:23:09,400 --> 00:23:12,119 Speaker 1: which is do we do I really need to own 417 00:23:12,160 --> 00:23:15,000 Speaker 1: the car? Can I have the shared kind of like 418 00:23:15,160 --> 00:23:17,119 Speaker 1: you have the rental car? Right, So it's it's a 419 00:23:17,160 --> 00:23:20,520 Speaker 1: similar model that you can share that I can go 420 00:23:20,640 --> 00:23:22,720 Speaker 1: become a car and move on. I don't need to 421 00:23:22,760 --> 00:23:27,480 Speaker 1: own the car, it's a shared vehicle based on certain 422 00:23:28,080 --> 00:23:32,800 Speaker 1: contractual obligations that we have. And then electric. I think electric, 423 00:23:32,840 --> 00:23:37,000 Speaker 1: you know electric, there's no it's good for everything. It 424 00:23:37,040 --> 00:23:40,320 Speaker 1: means when you look at electric, I think we're early 425 00:23:40,480 --> 00:23:44,040 Speaker 1: in the adoption cycle. We need to still figure out 426 00:23:44,080 --> 00:23:49,760 Speaker 1: our infrastructure. The batteries, the charging station, the range, axiety, 427 00:23:49,840 --> 00:23:51,879 Speaker 1: all those things are going to play out over the 428 00:23:51,960 --> 00:23:54,720 Speaker 1: time and it's going to get better. But it's good 429 00:23:54,760 --> 00:23:57,200 Speaker 1: for climate too. But at the same time, I would 430 00:23:57,240 --> 00:24:00,359 Speaker 1: say it's gonna be walls in over time. It's not 431 00:24:00,400 --> 00:24:03,000 Speaker 1: going to happen within five years or six. Becomes like 432 00:24:03,000 --> 00:24:06,560 Speaker 1: a little bit more political sometime statements, but we need 433 00:24:06,600 --> 00:24:10,440 Speaker 1: to build our infrastructure along the way. I trust are 434 00:24:10,560 --> 00:24:12,840 Speaker 1: people that they will make the right decisions when the 435 00:24:12,880 --> 00:24:15,720 Speaker 1: time comes for them, so they will move towards electric 436 00:24:16,119 --> 00:24:22,280 Speaker 1: when the time comes in. But these case cards, connected autonomys, 437 00:24:22,320 --> 00:24:27,600 Speaker 1: shared electric is the future, and our shops are I 438 00:24:27,600 --> 00:24:30,639 Speaker 1: will say both the owners too, We need to continue 439 00:24:30,640 --> 00:24:33,080 Speaker 1: to learn that thing. As I think you mentioned someplace 440 00:24:33,080 --> 00:24:37,159 Speaker 1: in there too. Tools are important. It's very critical to 441 00:24:37,240 --> 00:24:40,000 Speaker 1: have the right tools to fix the car properly. Very 442 00:24:40,040 --> 00:24:43,840 Speaker 1: important things. Training is important. It's not going to happen. 443 00:24:44,960 --> 00:24:48,240 Speaker 1: Just to learn from somebody, you have to continue learning. 444 00:24:48,280 --> 00:24:51,400 Speaker 1: So not only that you know how to fix a car, 445 00:24:51,480 --> 00:24:53,800 Speaker 1: but you need to computer scales to so that you 446 00:24:53,840 --> 00:24:58,119 Speaker 1: can understand what do I need to properly diagnose and 447 00:24:58,160 --> 00:25:03,280 Speaker 1: then properly fix the car. So all these things, the lawsuits, legislations, 448 00:25:03,320 --> 00:25:05,320 Speaker 1: all other things will play a role in there too, 449 00:25:05,440 --> 00:25:07,640 Speaker 1: because if you're not able to fix the car properly, 450 00:25:08,119 --> 00:25:10,639 Speaker 1: are you If you're fixing your own car, if you 451 00:25:10,640 --> 00:25:13,960 Speaker 1: don't fix it, then there's a safety concern too. So 452 00:25:14,000 --> 00:25:17,880 Speaker 1: all these things I'm not I'm optimistic. I feel like 453 00:25:18,320 --> 00:25:21,360 Speaker 1: our industee is evolving, which is a good thing. And 454 00:25:21,560 --> 00:25:25,479 Speaker 1: as industee evolves, instead of running away and saying well 455 00:25:25,480 --> 00:25:27,959 Speaker 1: I'm going to only do this or that, learn it, 456 00:25:28,280 --> 00:25:31,800 Speaker 1: use the proper tools, respect tools as you will say, 457 00:25:31,920 --> 00:25:35,359 Speaker 1: and many things right and then working on those and 458 00:25:35,440 --> 00:25:39,920 Speaker 1: the older generation earlier which are expert now they call expert, 459 00:25:40,520 --> 00:25:42,680 Speaker 1: and the new generation has comes in, they're going to 460 00:25:42,760 --> 00:25:47,960 Speaker 1: be using more and more technology to fix it. But 461 00:25:48,040 --> 00:25:50,960 Speaker 1: I think our bigger problem, as you talked about labor shortage, 462 00:25:51,000 --> 00:25:53,600 Speaker 1: I think that's where we need to bring in that 463 00:25:53,760 --> 00:25:58,000 Speaker 1: younger generation into the workforce into fixing the cars. And 464 00:25:58,160 --> 00:26:01,160 Speaker 1: only way to do it to make it active prior 465 00:26:01,200 --> 00:26:03,720 Speaker 1: to the training right and and get them on the 466 00:26:03,720 --> 00:26:06,119 Speaker 1: boat trade and and and provide them you know, with 467 00:26:06,119 --> 00:26:08,560 Speaker 1: with you know, the ability to make money. Let's face it. 468 00:26:08,600 --> 00:26:12,720 Speaker 1: There it's it's everybody's got to eat and um, you 469 00:26:12,760 --> 00:26:15,280 Speaker 1: know it's it's it's a problem. And the technology now, 470 00:26:15,320 --> 00:26:16,639 Speaker 1: you know, I think about it all the time. A 471 00:26:16,680 --> 00:26:19,680 Speaker 1: young kid comes out of trade school, he'll be he'll 472 00:26:19,720 --> 00:26:22,879 Speaker 1: be thirty five forty thousand dollars in debt after two years. 473 00:26:23,240 --> 00:26:25,040 Speaker 1: Then he's got to go buy a toolbox and some 474 00:26:25,080 --> 00:26:28,400 Speaker 1: basic tools and he's going to spend probably twenty five 475 00:26:28,520 --> 00:26:31,240 Speaker 1: thirty grand. There, you're one hundred grand into this industry 476 00:26:31,280 --> 00:26:33,919 Speaker 1: and you haven't even fixed one car yet. Uh you 477 00:26:33,960 --> 00:26:35,800 Speaker 1: know you can. You can go down and be a 478 00:26:35,800 --> 00:26:39,520 Speaker 1: plumber and learn the trade twenty bucks an hour and 479 00:26:39,560 --> 00:26:42,280 Speaker 1: you're using the tools that your grandfather used eighty years ago. 480 00:26:42,880 --> 00:26:45,640 Speaker 1: Uh you know. And it's a boiler still a boiler. 481 00:26:45,680 --> 00:26:48,400 Speaker 1: So it's, um, you know, it's it's it's interesting. We'll 482 00:26:48,440 --> 00:26:50,520 Speaker 1: see where it goes, Sat Winder. When we come back. 483 00:26:50,600 --> 00:26:52,480 Speaker 1: This will be our last pause. But when we come back. 484 00:26:52,480 --> 00:26:54,000 Speaker 1: I want to talk a little bit. I know you've 485 00:26:54,240 --> 00:26:57,160 Speaker 1: had conversations you were you were talking about the use 486 00:26:57,160 --> 00:26:59,639 Speaker 1: of robots to repair cars. If we can, if you 487 00:26:59,640 --> 00:27:01,520 Speaker 1: could talk on that a little bit for the audience, 488 00:27:01,560 --> 00:27:04,080 Speaker 1: and then uh, maybe talk about some of the challenges 489 00:27:04,119 --> 00:27:07,040 Speaker 1: you see coming forward in twenty twenty three. And um, 490 00:27:07,200 --> 00:27:10,000 Speaker 1: we'll we'll, we'll, we'll round out our conversation there. So 491 00:27:10,000 --> 00:27:12,080 Speaker 1: stay tight, stay put. I'm run an ay in the 492 00:27:12,080 --> 00:27:14,200 Speaker 1: Card Doctor here with sat Winder Mangot of All Data, 493 00:27:14,440 --> 00:27:17,200 Speaker 1: and we'll both return right after this. Don't go away. 494 00:27:27,119 --> 00:27:29,480 Speaker 1: Welcome back, run the Card Doctor. We're here today with 495 00:27:29,520 --> 00:27:32,119 Speaker 1: sat Winder Mangot of All Data. He's the president of 496 00:27:32,119 --> 00:27:33,760 Speaker 1: All Data. We're happy to have him here with us 497 00:27:33,800 --> 00:27:37,560 Speaker 1: this hour, Sat Winder. When we pulled away for the pause, 498 00:27:38,520 --> 00:27:42,600 Speaker 1: robots is the day coming when a robot is going 499 00:27:42,640 --> 00:27:48,639 Speaker 1: to fix somebody's car. It's still a long week round means, 500 00:27:48,920 --> 00:27:53,159 Speaker 1: but definitely it's coming at some point in near future, 501 00:27:53,280 --> 00:27:56,119 Speaker 1: not too far in the near future. That will be 502 00:27:56,119 --> 00:27:59,640 Speaker 1: a did not doing all the repairs, but I can 503 00:27:59,640 --> 00:28:02,480 Speaker 1: interview as in some of the simplest repair that you 504 00:28:02,520 --> 00:28:06,680 Speaker 1: can use the guidance guided diagnostics to do that. I 505 00:28:07,400 --> 00:28:11,080 Speaker 1: look at this from the fundamental level. We have almost 506 00:28:11,200 --> 00:28:14,280 Speaker 1: more than we talked about labor shortage. We have more 507 00:28:14,320 --> 00:28:17,200 Speaker 1: than four point five million jobs still available. If we 508 00:28:17,240 --> 00:28:19,959 Speaker 1: don't not finding it's not it's an entire industry, right, 509 00:28:20,000 --> 00:28:24,000 Speaker 1: not only the technician side of it, but total our workforce. 510 00:28:24,680 --> 00:28:28,840 Speaker 1: When that's the problem, business is going to start looking 511 00:28:28,920 --> 00:28:33,160 Speaker 1: for more automation, and the robots is going to play 512 00:28:33,160 --> 00:28:36,360 Speaker 1: a role. Right twenty years ago. When robots start coming 513 00:28:36,400 --> 00:28:39,360 Speaker 1: thirty years ago, people are scare, it's gonna take my job. No, 514 00:28:39,720 --> 00:28:45,120 Speaker 1: it's not. It's it's if you look into the warehouses 515 00:28:45,160 --> 00:28:47,840 Speaker 1: and other places where a lot of robots are used 516 00:28:47,840 --> 00:28:51,040 Speaker 1: at this time, it helps you. It elevates your job. 517 00:28:51,160 --> 00:28:55,000 Speaker 1: It can do the simple task for you, and then 518 00:28:55,000 --> 00:28:57,920 Speaker 1: you can focus on more better things to do. So 519 00:28:58,760 --> 00:29:02,320 Speaker 1: it came into medicine, right, Their surgery is done by robots. 520 00:29:02,320 --> 00:29:06,080 Speaker 1: Now you can control it sitting someplace else. So same 521 00:29:06,080 --> 00:29:08,440 Speaker 1: thing will happen in the industry to and our industry 522 00:29:08,440 --> 00:29:13,160 Speaker 1: to where technicians more complicated repairs, somebody's sitting someplace can 523 00:29:13,280 --> 00:29:18,560 Speaker 1: do those repairs using those row parts. So I think 524 00:29:18,640 --> 00:29:21,960 Speaker 1: the time is coming. It's still I would say it's 525 00:29:22,000 --> 00:29:24,640 Speaker 1: not going to happen within a few years to maybe five. 526 00:29:24,680 --> 00:29:27,560 Speaker 1: It's going to happen, and it's going to start with simple, 527 00:29:27,680 --> 00:29:33,640 Speaker 1: basic repairs, and then it will continue to evolve using 528 00:29:33,840 --> 00:29:37,840 Speaker 1: that AI, which is artificial intelligence, which is also looking 529 00:29:37,880 --> 00:29:40,800 Speaker 1: at AAR, which is augmented reality, virtual reality. All those 530 00:29:40,800 --> 00:29:44,080 Speaker 1: things combining will make it easier to fix the car. 531 00:29:44,840 --> 00:29:47,840 Speaker 1: To your earlier point, it's going to be the new 532 00:29:47,920 --> 00:29:51,960 Speaker 1: younger generation coming into the workforce enjoying that work because 533 00:29:52,000 --> 00:29:54,840 Speaker 1: now they can use technology and still have a fun 534 00:29:55,040 --> 00:29:59,160 Speaker 1: doing the repairs. But some kind of guided diagnostic Yeah, 535 00:29:59,160 --> 00:30:01,720 Speaker 1: and I I can see that. You know that's there's 536 00:30:01,800 --> 00:30:04,840 Speaker 1: augmented reality, there's virtual reality. I see the day when 537 00:30:04,880 --> 00:30:07,560 Speaker 1: they're gonna be wearing the goggles and the all data 538 00:30:07,600 --> 00:30:10,040 Speaker 1: information will be right in front of them. The wiring 539 00:30:10,040 --> 00:30:12,960 Speaker 1: diagram will be live, and they'll be tracing it out, 540 00:30:13,040 --> 00:30:15,840 Speaker 1: looking at the car and figuring out where they are, 541 00:30:15,880 --> 00:30:19,480 Speaker 1: and as the information as you evolve. I've seen demonstrations 542 00:30:19,480 --> 00:30:22,400 Speaker 1: of it where you're you're you're looking at under the hood, 543 00:30:22,400 --> 00:30:25,160 Speaker 1: you're looking at the water pump, and it knows you're 544 00:30:25,160 --> 00:30:26,920 Speaker 1: looking at the water pump and it brings up here's 545 00:30:26,920 --> 00:30:28,760 Speaker 1: how you change the water pump. Here's how you change 546 00:30:28,760 --> 00:30:31,160 Speaker 1: the belt, Here's how you and it's it's right there, 547 00:30:31,240 --> 00:30:33,840 Speaker 1: right in front of you. And you know the complexity 548 00:30:33,840 --> 00:30:37,440 Speaker 1: of the car is going to demand it. Uh you know. 549 00:30:37,520 --> 00:30:41,280 Speaker 1: I I think that's there. Um, you know, so that's 550 00:30:41,520 --> 00:30:43,920 Speaker 1: that's what's going on there. Hey, let's let's pull over 551 00:30:44,000 --> 00:30:46,520 Speaker 1: for one more segment if we could. Um, I want 552 00:30:46,520 --> 00:30:48,760 Speaker 1: you to think about this real quick, and we're gonna 553 00:30:48,760 --> 00:30:50,440 Speaker 1: have a couple of minutes when we come back. The 554 00:30:50,480 --> 00:30:53,560 Speaker 1: biggest challenge is, you know, facing the shops in twenty 555 00:30:53,600 --> 00:30:56,040 Speaker 1: twenty three, if you had to sum it up, UM, 556 00:30:56,200 --> 00:30:58,120 Speaker 1: you know what, what can they do? What should they 557 00:30:58,120 --> 00:31:00,920 Speaker 1: be aware of? Uh? You know, and maybe some of 558 00:31:00,960 --> 00:31:03,360 Speaker 1: the things that all DADA is doing to help counteract that. 559 00:31:03,440 --> 00:31:05,680 Speaker 1: You guys are one of the leaders in the industry, 560 00:31:05,680 --> 00:31:08,280 Speaker 1: if not the leader, and we look to you for 561 00:31:08,360 --> 00:31:11,920 Speaker 1: answers for beyond information. We know you guys are taking 562 00:31:11,920 --> 00:31:13,640 Speaker 1: the reins on some of these things. So whatever you 563 00:31:13,640 --> 00:31:15,960 Speaker 1: can provide them with, we would appreciate it. I'm here 564 00:31:16,000 --> 00:31:18,080 Speaker 1: with sat Winder mangot of all data. I'm running in 565 00:31:18,120 --> 00:31:20,200 Speaker 1: the car. Doctor. We'll both return right after this don't 566 00:31:20,200 --> 00:31:39,880 Speaker 1: go away, welcome back. Run any of the car doctor 567 00:31:39,920 --> 00:31:43,200 Speaker 1: here with President sat Winder Mangat of All Data. Sat Winder, 568 00:31:43,240 --> 00:31:45,480 Speaker 1: I've got I've got three questions in four minutes, so 569 00:31:45,560 --> 00:31:47,640 Speaker 1: let me let me knock them out for you. Um, 570 00:31:47,960 --> 00:31:51,000 Speaker 1: the biggest challenge facing repair shops in twenty twenty three 571 00:31:51,480 --> 00:31:54,120 Speaker 1: in a minute? What are your thoughts? I think you 572 00:31:54,320 --> 00:31:57,520 Speaker 1: two challenges. I would say one is the shop profitability 573 00:31:57,640 --> 00:31:59,920 Speaker 1: and they're looking at their cost to the labor costs 574 00:32:00,160 --> 00:32:02,600 Speaker 1: going up, their cost of tools are going up, the 575 00:32:03,280 --> 00:32:06,840 Speaker 1: car complexity is going higher and higher, so they're concerned 576 00:32:06,880 --> 00:32:09,680 Speaker 1: about their shop after blody and that's why tools are 577 00:32:09,760 --> 00:32:12,920 Speaker 1: very important to make sure they use tools, they do 578 00:32:13,000 --> 00:32:15,520 Speaker 1: the right information, they fix the car properly. Is they 579 00:32:15,560 --> 00:32:19,360 Speaker 1: fix more cars because if they can use tools to 580 00:32:19,400 --> 00:32:22,000 Speaker 1: make sure they reduce the cycle time. So that's one. 581 00:32:22,440 --> 00:32:24,920 Speaker 1: The second one to me is the labor shortage. I 582 00:32:25,000 --> 00:32:28,479 Speaker 1: was in visiting customers last week too, and everybody that 583 00:32:28,520 --> 00:32:31,280 Speaker 1: I talked to they're running through the same problem. They 584 00:32:31,280 --> 00:32:33,719 Speaker 1: don't have enough technicians, they don't they don't know what 585 00:32:33,800 --> 00:32:36,920 Speaker 1: to do. Many of them thinking of closing the shops. 586 00:32:37,240 --> 00:32:41,080 Speaker 1: So this will be in their labor shortage. But the 587 00:32:41,200 --> 00:32:44,520 Speaker 1: only way to overcome that is to make sure you 588 00:32:44,640 --> 00:32:47,360 Speaker 1: hire good people. And if you hire, if you hap pyople, 589 00:32:47,480 --> 00:32:51,400 Speaker 1: provide them training, use the right tools, and make sure 590 00:32:51,480 --> 00:32:53,760 Speaker 1: you keep the customers happy from here on the shop 591 00:32:53,800 --> 00:32:59,080 Speaker 1: side by fixing the cars properly. Right, so real quick 592 00:32:59,120 --> 00:33:02,760 Speaker 1: and okay. Four questions three D printing. Do you see 593 00:33:02,800 --> 00:33:04,560 Speaker 1: the day when three D printing or we need to 594 00:33:04,560 --> 00:33:06,800 Speaker 1: make this tool in the shop and we'll make the tool. 595 00:33:09,640 --> 00:33:12,080 Speaker 1: I think it's it's as you know, means the three 596 00:33:12,120 --> 00:33:16,840 Speaker 1: D printing is evolving and you can go to your 597 00:33:17,440 --> 00:33:19,800 Speaker 1: kind of a shop or someplace which does the three 598 00:33:19,840 --> 00:33:22,440 Speaker 1: D printing so that you can go get the tool. 599 00:33:22,760 --> 00:33:25,080 Speaker 1: But there are more things involved in there. So I 600 00:33:25,120 --> 00:33:30,320 Speaker 1: think it is evolving. It's a way off what every shop, Yes, 601 00:33:30,600 --> 00:33:33,160 Speaker 1: what every shop will have three D printers, know, but 602 00:33:33,240 --> 00:33:36,440 Speaker 1: they will have a close by three D printers where 603 00:33:36,440 --> 00:33:38,440 Speaker 1: you can go and print it out right right? Yeah? Yeah? 604 00:33:38,440 --> 00:33:40,760 Speaker 1: What will all data be focusing on in twenty twenty 605 00:33:40,760 --> 00:33:44,920 Speaker 1: three in a minute, so yes, and we're focusing on 606 00:33:45,000 --> 00:33:49,440 Speaker 1: providing more predictive maintenance tools now. I think, as I talked, 607 00:33:49,520 --> 00:33:52,080 Speaker 1: we have more data than anybody else in the industry 608 00:33:52,320 --> 00:33:55,600 Speaker 1: both looking from all data and AutoZone perspective. So we're 609 00:33:55,720 --> 00:33:59,920 Speaker 1: using that data to do some of the insights rove 610 00:34:00,000 --> 00:34:02,280 Speaker 1: fiding inside what's gone, what component is going to fail 611 00:34:02,320 --> 00:34:05,520 Speaker 1: within ten thousand miles, what are the probable causes, and 612 00:34:05,560 --> 00:34:07,760 Speaker 1: what can we help you what part needs to be 613 00:34:07,800 --> 00:34:12,520 Speaker 1: so placed. So we're getting information from our enterprise, from 614 00:34:12,560 --> 00:34:16,080 Speaker 1: our customers in other place, and we're building those tools 615 00:34:16,200 --> 00:34:20,680 Speaker 1: to help our technicians, whether through the tools in there. 616 00:34:20,760 --> 00:34:23,360 Speaker 1: We're connecting also the tools more and more so addicta 617 00:34:23,440 --> 00:34:26,080 Speaker 1: maintenance is our focus. We're going to do more on that. 618 00:34:26,360 --> 00:34:28,560 Speaker 1: We're going to publish the content as soon as we can, 619 00:34:28,880 --> 00:34:31,239 Speaker 1: and then we're going to connect these tools which you 620 00:34:31,280 --> 00:34:34,520 Speaker 1: scan tool, your shop management system, your repair information you're 621 00:34:34,600 --> 00:34:39,000 Speaker 1: marketing into one so that it helps you to see 622 00:34:39,040 --> 00:34:41,719 Speaker 1: the workflow much better. And I'm gonna give you thirty 623 00:34:41,760 --> 00:34:44,279 Speaker 1: seconds to talk about all that. To find effects because 624 00:34:44,280 --> 00:34:46,120 Speaker 1: we didn't even touch on that. That's just such a 625 00:34:46,160 --> 00:34:50,080 Speaker 1: neat feature. What is it? Yeah, find a fix is 626 00:34:50,160 --> 00:34:53,760 Speaker 1: again if you have what we do in the find affixes, 627 00:34:54,000 --> 00:34:57,320 Speaker 1: if you need to find a fix for your problem, 628 00:34:57,360 --> 00:35:00,160 Speaker 1: for the GTACY code or something, we can provide you 629 00:35:00,320 --> 00:35:03,480 Speaker 1: probable cause, which we pull from OEM information. We have 630 00:35:03,520 --> 00:35:06,640 Speaker 1: twenty six twenty seven million probable causes in find a Fix. Now, 631 00:35:07,000 --> 00:35:10,800 Speaker 1: we also pull all the scans that we do using 632 00:35:10,800 --> 00:35:14,160 Speaker 1: our scan tools and also scan tools that AutoZone stewed us, 633 00:35:14,239 --> 00:35:16,759 Speaker 1: which is more than fifteen twenty million scans that we do. 634 00:35:17,080 --> 00:35:20,719 Speaker 1: So we pull those two informations, we analyze that information 635 00:35:20,719 --> 00:35:24,640 Speaker 1: in the data science, and then we provide a reasonable 636 00:35:24,800 --> 00:35:27,359 Speaker 1: a reasonable solution on what the problem in the fix 637 00:35:27,440 --> 00:35:29,520 Speaker 1: could be. Sat Winder, we got to leave it there. 638 00:35:29,560 --> 00:35:31,560 Speaker 1: I appreciate you taking the time today. It was great. 639 00:35:31,560 --> 00:35:33,880 Speaker 1: I'm ronan any in the car doc and reminding everybody 640 00:35:34,200 --> 00:35:36,960 Speaker 1: mechanics aren't expensive, They're priceless. See