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This is Eyes up Here, 0:01:44.160 --> 0:01:45.960 and you're listening to a brand new Eyes up Here 0:01:46.000 --> 0:01:49.640 exclusively on our Patreon channel as well as on the 0:01:49.800 --> 0:01:53.360 Creative Control Network. If you didn't know by now, my 0:01:53.480 --> 0:01:57.320 name is Chad In. Every single week we sit down 0:01:57.320 --> 0:02:01.040 here with the one and only Queen of Extreme Francine 0:02:01.840 --> 0:02:05.360 Eyes up Here, the platform of all platforms for all 0:02:05.400 --> 0:02:08.120 things franccene. How are you this week? My friend? I 0:02:09.600 --> 0:02:13.360 cannot move my neck. It has been ongoing since I 0:02:13.400 --> 0:02:18.480 got home from Nashville this past weekend, which was a 0:02:18.480 --> 0:02:22.000 great weekend, by the way, shout out to Chad and 0:02:22.120 --> 0:02:26.440 Music City, Toys and Collectibles. What a fun, fun weekend. 0:02:26.600 --> 0:02:31.799 It was myself and Shane Douglas and the Sandman and 0:02:31.840 --> 0:02:35.800 we did we did a virtual together that Friday, which 0:02:35.800 --> 0:02:41.680 got a little out of hand. It was a little loud, 0:02:41.720 --> 0:02:44.600 a little crazy, but that's what you should expect when 0:02:44.639 --> 0:02:46.959 the three of us get together. We did an in 0:02:47.120 --> 0:02:49.720 store Saturday afternoon. I met a lot of good people 0:02:49.800 --> 0:02:52.920 from Twitter that came by to say hello, and then 0:02:53.160 --> 0:02:57.800 we went to the Tracy Smothers show at nighttime. And 0:02:57.919 --> 0:02:59.760 so when we got to by the time we got 0:02:59.800 --> 0:03:02.359 to the Tracy show, it was about four o'clock in 0:03:02.400 --> 0:03:06.240 the afternoon and I sat to start signing, I started 0:03:06.240 --> 0:03:08.840 getting this weird feeling in my neck out of nowhere. 0:03:09.040 --> 0:03:13.320 It just boom, pulling, pulling, pulling, and the pain was 0:03:13.480 --> 0:03:15.600 it starts at like my hairline and it goes down 0:03:15.639 --> 0:03:19.760 into my shoulder. And I kept saying, I can't move 0:03:19.800 --> 0:03:22.440 my neck. So Shane jumps up. It gives me this 0:03:22.440 --> 0:03:26.520 little massage. Is that better or no? But thanks Hack. 0:03:26.760 --> 0:03:30.320 Sandman kept saying, you need cold, you need cold, so 0:03:30.360 --> 0:03:33.920 he it was so cute. He runs to the concession stands, 0:03:33.960 --> 0:03:36.000 he buys me a Coca cola and puts it on 0:03:36.040 --> 0:03:39.000 my neck. So I'm sitting there with a bottle on 0:03:39.120 --> 0:03:43.920 my neck. But uh, I just I get this twinge, 0:03:44.040 --> 0:03:48.200 this pain, and it's hard to it's hard to turn. 0:03:48.320 --> 0:03:50.480 So the first couple of days I did cold and 0:03:50.520 --> 0:03:53.680 now I'm doing heating pad like an old friggin lady. 0:03:53.680 --> 0:03:56.400 I'm sitting there with a heating pad on and I 0:03:56.400 --> 0:03:58.440 don't know what happened. I don't know what it is, 0:03:58.840 --> 0:04:01.800 but I did something to it. I tweaked it somehow. 0:04:02.120 --> 0:04:04.520 Was it the plane? It was the plane uncomfortable? Well, 0:04:04.560 --> 0:04:07.080 I don't know because I flew on that Friday and 0:04:07.120 --> 0:04:10.120 I was fine until Saturday at around four when, like 0:04:10.160 --> 0:04:13.680 I said, when I sat down to sign autographs. You know, 0:04:14.000 --> 0:04:15.840 it was just it was one of those things, like 0:04:16.080 --> 0:04:18.640 I know. Jerry called me this week, Jerry Lynn, and 0:04:18.680 --> 0:04:20.840 I was telling him and he said, oh, he goes. 0:04:20.880 --> 0:04:24.800 I pulled something trying on a pair of jeans, and 0:04:24.839 --> 0:04:27.400 I said, yeah, I guess we're at that age where 0:04:27.440 --> 0:04:30.719 any little movement we do we could boom, something could 0:04:30.960 --> 0:04:34.360 pop or break or pull, you know. So it was 0:04:35.760 --> 0:04:38.599 it's been a week for me telling me maybe the 0:04:38.640 --> 0:04:42.920 finger pressure on the marker or the pen and then 0:04:43.040 --> 0:04:45.719 no what it was. But I mean besides that, we 0:04:45.720 --> 0:04:48.920 we we were saying, like to Shane and I were 0:04:48.920 --> 0:04:51.880 texting this morning and he said, I have never laughed 0:04:51.920 --> 0:04:54.520 so hard in my life. We were up until one 0:04:54.640 --> 0:04:57.400 thirty in the morning, and instead of like the old 0:04:57.480 --> 0:05:00.240 ECW you would see people like either do a drugugs 0:05:00.320 --> 0:05:03.560 or drinking or banging rats or whatever they did. Next 0:05:03.600 --> 0:05:07.480 time it was myself, Shane and Hack talking about our kids, 0:05:08.680 --> 0:05:12.360 you know, our home life, our aches and pains, what 0:05:12.400 --> 0:05:15.640 we do on our off time. It was like I said, 0:05:15.680 --> 0:05:18.479 would you imagine like twenty years later, the three of 0:05:18.560 --> 0:05:22.800 us would be sitting here discussing like adult things, Like 0:05:23.040 --> 0:05:26.320 you know, nobody was drinking, nobody was doing drugs, nobody 0:05:26.400 --> 0:05:30.400 was being obnoxious or it was very monotone because you know, 0:05:30.440 --> 0:05:32.160 it was very late and we were just sitting there 0:05:32.160 --> 0:05:34.919 and we were just discussing life and it was so fun. 0:05:35.320 --> 0:05:37.920 It was so fun. That's awesome. Now you guys look 0:05:38.000 --> 0:05:39.560 like you're having a ball. I checked in on the 0:05:40.000 --> 0:05:42.440 virtual It was a lot of fun. Yeah, it was. 0:05:42.600 --> 0:05:45.160 It was a ton of fun. And you know, I 0:05:45.200 --> 0:05:46.760 say it all the time. I don't get to see 0:05:46.760 --> 0:05:50.360 these guys often enough, but when I do, I mean, 0:05:50.360 --> 0:05:52.880 my bedtime's usually nine o'clock. But I you know, I 0:05:52.920 --> 0:05:55.120 was up till one thirty two o'clock hanging out and 0:05:55.440 --> 0:05:57.320 it was worth it because it was it was just 0:05:57.360 --> 0:06:01.120 a lot of fun and I missed those guys, you know, 0:06:01.279 --> 0:06:03.520 So it was it was a great weekend, and I 0:06:03.520 --> 0:06:06.520 think Chad was happy. And you know, hopefully next year 0:06:06.560 --> 0:06:09.680 we can do a lot more stuff together as a group. Yeah, 0:06:10.560 --> 0:06:13.440 we'll see what happens. It's my fifteen fabulous tour next. 0:06:13.680 --> 0:06:15.839 That's right, that's right. Well, what did you think of 0:06:15.960 --> 0:06:17.800 Chad's store? You finally got a chance to see it. 0:06:17.839 --> 0:06:19.600 I see it in the summer. But how did you 0:06:19.640 --> 0:06:22.560 What did you think? I think it's a great set up. 0:06:22.880 --> 0:06:26.640 You know, I think Chad there was a little heat. 0:06:26.760 --> 0:06:30.960 He got mad at me because right there's there's two 0:06:31.360 --> 0:06:34.640 aisles in the store. If you recall, in the middle 0:06:34.680 --> 0:06:39.360 aisle there's a you know, all the stuff that he sells, 0:06:39.400 --> 0:06:42.919 there's uh, the two rows or whatever. Right in the 0:06:43.160 --> 0:06:47.800 in the front, he had a teenage mutant Ninja turtles 0:06:47.839 --> 0:06:52.600 set up like the big plastic dog. I don't know 0:06:52.600 --> 0:06:55.159 what they're. N't get mad at me collectors because I 0:06:55.160 --> 0:06:57.279 don't know what. They're action figures, but they're not. Actually, 0:06:57.520 --> 0:07:01.400 there were big fat toys, right, it's fully posable toys, okay. 0:07:01.640 --> 0:07:03.680 And they're all set up, the four of them they're 0:07:03.680 --> 0:07:07.000 in there. They're set up real nicely. And I moved 0:07:07.040 --> 0:07:10.160 one of our fans over in front of the display, 0:07:10.480 --> 0:07:12.240 and when I went to put my arm around them, 0:07:12.240 --> 0:07:18.360 I knocked down the turtles. The turtles went down Chad space. 0:07:18.480 --> 0:07:20.000 He looked like it was gonna kill me, and I 0:07:20.040 --> 0:07:22.120 was like, I'm so sorry. He's like, you're a hazard. 0:07:22.200 --> 0:07:24.360 Get out of here. I like, I'm like a bull 0:07:24.720 --> 0:07:28.120 in a China shop, Like I'm I'm walking, I'm touching 0:07:28.160 --> 0:07:29.920 things and are falling. I was like, oh my god, 0:07:29.920 --> 0:07:32.720 I can't touch anything anymore. But you know, but I 0:07:32.880 --> 0:07:36.000 liked I thought the store was nice. You know, it 0:07:36.080 --> 0:07:38.360 was nice. It's cool. I love those kinds of things. 0:07:38.360 --> 0:07:40.040 I wish there was more out there, but he's got 0:07:40.080 --> 0:07:43.960 a great set up there in Watertown, Tennessee. Did you 0:07:44.040 --> 0:07:47.040 stay at the same hotel I did? Did he mention 0:07:47.160 --> 0:07:50.080 that is it? It was the one that was a 0:07:50.160 --> 0:07:53.240 year old. Yeah, like the Loft or something like that 0:07:53.360 --> 0:07:55.440 what it was called. But it was beautiful, right that's 0:07:55.560 --> 0:07:59.160 In't that place amazing? It was beautiful. Yeah, it was relieve. 0:08:00.120 --> 0:08:02.400 Everything looked brand new. It was only a year old 0:08:02.680 --> 0:08:06.600 and it was really really nice. It was a nice setup. 0:08:06.800 --> 0:08:09.720 So yeah, when I checked in, I said to the lady, go, 0:08:09.800 --> 0:08:11.280 oh you guys just open. She goes, no, we've been 0:08:11.320 --> 0:08:14.760 open for like a year. I was like, place looks immaculates. 0:08:14.840 --> 0:08:19.160 It was beautiful, and we we got to go to Charlie's, 0:08:19.200 --> 0:08:22.400 which is one of my favorite southern restaurants because we 0:08:22.400 --> 0:08:24.960 don't have them up north, you know. And of course 0:08:25.520 --> 0:08:27.920 I want a pot pie. Oh we don't do pot 0:08:27.960 --> 0:08:31.880 pies anymore. Oh okay, can I get the fried pickles? Now? 0:08:31.880 --> 0:08:34.000 We don't have any pickles? And I was like, really, 0:08:34.559 --> 0:08:36.120 should I just go down the list and you just 0:08:36.160 --> 0:08:38.640 tell me you don't have anything in stock? Because that's fine. 0:08:38.800 --> 0:08:41.400 Fried pickles are a commodity these days, because I know 0:08:41.520 --> 0:08:43.360 two places around here that have run out of them 0:08:43.400 --> 0:08:45.840 over the last few months. Run out of pickles. I 0:08:45.880 --> 0:08:50.360 don't know Charlie's, though, I was just like, you know, 0:08:50.400 --> 0:08:52.800 what you're pissing me off is not the one with 0:08:52.840 --> 0:08:55.439 the cake or something that you talk about the caramel pie, 0:08:55.480 --> 0:09:00.200 which I did not get because of my braces. Oh 0:09:00.240 --> 0:09:02.839 that's that's so good. But I mean we we had 0:09:02.840 --> 0:09:07.040 a nice little family sit down dinner and it was 0:09:07.320 --> 0:09:10.120 it was just a great weekend. It's really fun. Did 0:09:10.200 --> 0:09:12.160 you have somebody else order it so you can enjoy 0:09:12.200 --> 0:09:14.559 it through them? So you could see there, no one 0:09:14.600 --> 0:09:19.000 got deserved because honestly, there were four appetizers at the table, 0:09:19.640 --> 0:09:22.400 so people were filling up on the I think it 0:09:22.440 --> 0:09:26.360 was spinach and caso dip with the chips. There was 0:09:26.400 --> 0:09:29.360 like four of them, and we were just talking and 0:09:29.400 --> 0:09:31.760 as you're talking, you're eating. And then by the time 0:09:31.840 --> 0:09:34.560 our entree came, it was just I was full. I 0:09:34.559 --> 0:09:36.320 couldn't even finish what was on my plate. But it 0:09:36.320 --> 0:09:39.480 was delicious. They do a good dude. I just really 0:09:39.559 --> 0:09:41.080 liked the pot pie and they didn't have it, so 0:09:41.080 --> 0:09:44.679 I was pissed off. How about the wild eyed Southern 0:09:44.720 --> 0:09:48.440 boy Tracy Smothers memorial invitated, What was the deal with 0:09:48.480 --> 0:09:56.480 that that I saw? No, Yeah, there were many people there. 0:09:56.559 --> 0:09:58.880 I mean, we we had you know, we were there. 0:09:59.720 --> 0:10:02.559 I think we were there for two hours. We had 0:10:03.480 --> 0:10:06.240 little drips and drabs of people you know that came 0:10:06.280 --> 0:10:09.760 over for for autographs, Like everybody that was there basically 0:10:09.800 --> 0:10:11.600 came over. But there were not a lot of people 0:10:11.600 --> 0:10:16.000 in attendance. So now people could have came right before 0:10:16.000 --> 0:10:19.800 bell time in droves after you guys all the way, 0:10:20.240 --> 0:10:24.520 but your tail tail lights were in the distance. Yeah, unfortunately, 0:10:24.720 --> 0:10:27.280 from you know what I saw, Like even the DJ 0:10:27.600 --> 0:10:30.719 was like for the six people in the room, put 0:10:30.760 --> 0:10:33.040 your hands over there, and I was just like, really, oh, 0:10:34.640 --> 0:10:38.360 you can't say that. You can't you can't acknowledge the 0:10:38.400 --> 0:10:45.359 elephant in the room several times several times. Yeah, oh boy, 0:10:45.760 --> 0:10:47.800 I mean there were more than six people there, but 0:10:48.640 --> 0:10:52.520 it wasn't you know, thousands of people in attendance. So 0:10:52.800 --> 0:10:54.920 the South is weird when it comes to the kind 0:10:54.920 --> 0:10:57.760 of stuff you know, like people like some some people 0:10:57.800 --> 0:11:01.200 were complaining on uh, if you had to pay ten 0:11:01.280 --> 0:11:04.360 dollars for an autograph. They were complaining about ten dollars 0:11:04.400 --> 0:11:06.560 And I know the cost of living is different in 0:11:06.600 --> 0:11:09.840 the South and stuff, but come on a little bit. Yeah, 0:11:09.880 --> 0:11:12.760 that's it's Chad and I have talked about that before. 0:11:12.920 --> 0:11:16.000 He said the same thing, like the first he goes 0:11:16.040 --> 0:11:17.760 I go here, I gotta charge there. I go here, 0:11:17.760 --> 0:11:21.280 I gotta charge. Yeah, it's like a different level no 0:11:21.280 --> 0:11:24.720 matter where you I said, God, come up north, I said, 0:11:24.720 --> 0:11:27.280 you make a killing. You come up north where you 0:11:27.400 --> 0:11:30.000 charge triple than what you would charge normally for double 0:11:30.280 --> 0:11:33.880 the truth and people pay. It's it's just it's a 0:11:33.920 --> 0:11:35.720 whole different world down there, and I like it, don't 0:11:35.720 --> 0:11:37.640 get me wrong. And everybody was very, very sweet. But 0:11:37.679 --> 0:11:42.080 when you complain and moan about ten dollars, it's just 0:11:42.200 --> 0:11:47.400 time to just stay home. I don't agree. But a happy, 0:11:47.679 --> 0:11:50.720 happy reunion when you got back, A nice family, welcome 0:11:51.000 --> 0:11:54.560 my kids. Yeah, oh absolutely yeah. This this wasn't as 0:11:54.640 --> 0:11:59.360 bad as the one before. The Rhode Island one was 0:11:59.360 --> 0:12:03.000 a long but this one I left on a Friday 0:12:03.040 --> 0:12:07.840 afternoon and got home Sunday morning, So it wasn't bad 0:12:07.880 --> 0:12:10.720 at all, all right. I like those kind of in 0:12:10.800 --> 0:12:13.520 and out ones, you know what I mean. They're good. 0:12:13.760 --> 0:12:17.600 Well film back, well filmed back. It was a successful, 0:12:17.679 --> 0:12:21.319 successful weekend. I was. I was very happy. It's always 0:12:21.320 --> 0:12:23.600 a pleasure to see Chad. He's I say it all 0:12:23.600 --> 0:12:25.400 the time. He's like one of the best guys I've 0:12:25.440 --> 0:12:28.640 ever worked for. So it's a good time. He's the man. 0:12:29.600 --> 0:12:31.480 The other day he's a good dude, like him, really 0:12:31.600 --> 0:12:34.719 is like him a lot good people. So there's a 0:12:34.760 --> 0:12:36.400 couple of things we talk about today. Would you like 0:12:36.440 --> 0:12:39.480 to hear my Ashley Furniture drama before we do that? Sure? 0:12:39.840 --> 0:12:42.960 Did you see my tweet the other day? I did not, Okay. 0:12:43.160 --> 0:12:49.360 I don't take to the social media waves to express 0:12:49.400 --> 0:12:52.679 my frustration with stuff just because I don't like to bitch. 0:12:52.760 --> 0:12:55.679 You know. I bitched to you, a bitch to people 0:12:55.720 --> 0:12:59.760 I know, but not in public. Okay. Oh, Ashley Furniture 0:13:00.080 --> 0:13:04.800 pushed me over the limit. They I can't even begin 0:13:04.880 --> 0:13:07.480 to express to you how much I regretted having to 0:13:07.520 --> 0:13:10.840 do it, because I really do like Ashley Furniture as 0:13:10.920 --> 0:13:13.679 a furniture store. Do have you ever purchased from Ashley? 0:13:14.960 --> 0:13:17.600 I know I've shopped there. I think there aren't they 0:13:17.640 --> 0:13:22.000 more of the higher end furniture outlets if you were 0:13:22.040 --> 0:13:24.800 to go back and forth between, Yeah, the higher it 0:13:24.840 --> 0:13:30.080 would be on that higher tier. It's got a different style. Okay, Okay, 0:13:30.760 --> 0:13:33.360 So I love it. I think their stuff is great. 0:13:33.640 --> 0:13:37.880 We've gotten couches, we've gotten the Queen bed, We've got 0:13:37.880 --> 0:13:40.800 a lot of stuff from them. Well, I ordered a 0:13:40.880 --> 0:13:45.640 twin bed for my oldest daughter, and, just like I 0:13:45.679 --> 0:13:48.199 did any other products I've ever purchased from them, went 0:13:48.240 --> 0:13:51.800 on a website. Did the thing, clicked the clicks? Did this? 0:13:52.120 --> 0:13:57.560 Did that? Click the installation? Okay, which I do because 0:13:57.600 --> 0:14:00.760 I'm not a furniture builder. I am just the Chad 0:14:00.800 --> 0:14:04.120 st not a furniture builder. So I clicked the installation. 0:14:04.200 --> 0:14:06.960 I noticed it was a little higher than normal. Okay, 0:14:07.000 --> 0:14:10.640 it was about one hundred and ten dollars for installation. 0:14:11.080 --> 0:14:14.640 I figured inflation, right, I figured it was week to 0:14:14.720 --> 0:14:17.199 week my bed. I had gotten a queen bed seventy 0:14:17.280 --> 0:14:19.480 nine dollars installation. This was one hundred and ten. But 0:14:19.600 --> 0:14:23.440 I didn't really think much of it. Make the order, 0:14:24.360 --> 0:14:28.440 don't really hear anything anticipated or arriving. I know things 0:14:28.440 --> 0:14:33.360 are coming late, especially furniture. Out of the blue, I 0:14:33.520 --> 0:14:39.720 start receiving packages to the house via FedEx, big packages, 0:14:40.600 --> 0:14:44.080 big packages, one big one here, one big one there. 0:14:44.160 --> 0:14:46.400 It turns out the bed was getting shipped to me 0:14:47.000 --> 0:14:50.680 in pieces, in pieces, so I'm like, all right, that's weird. 0:14:50.800 --> 0:14:52.560 I've never seen it like this from Ashley. It always 0:14:52.560 --> 0:14:54.520 gets delivered on a truck. When the gentlemen come, they 0:14:54.520 --> 0:14:56.160 put it together and give them a little tipski and 0:14:56.240 --> 0:14:59.520 then they're on their way. But I had never heard 0:14:59.520 --> 0:15:02.040 anything up getting these pieces, so I got Ashley on 0:15:02.040 --> 0:15:06.200 the horn. Found out apparently they have a service they 0:15:06.520 --> 0:15:11.240 employ for pieces that fall under a certain size. So 0:15:11.280 --> 0:15:14.920 a twin bed fell into this category. Okay. The service 0:15:15.000 --> 0:15:20.040 is called Handy. Have you heard of handy? Okay, Handy 0:15:20.080 --> 0:15:23.160 is now like the top retailer installation. They do it 0:15:23.160 --> 0:15:26.800 for everybody. Walmart, Target Bed, Bed, Beyond Home, deepot lows 0:15:27.120 --> 0:15:30.080 you order something from them, Handy's installing it. Well, I 0:15:30.120 --> 0:15:31.840 don't know what the hell handy is. I just paid 0:15:31.880 --> 0:15:37.480 for installation. So Friday, when I call Ashley Furniture, they 0:15:37.520 --> 0:15:42.720 tell me your appointment is November twentieth for your handy installation. 0:15:43.680 --> 0:15:45.760 I go, November twentieth, I go, I've been sitting with 0:15:45.800 --> 0:15:47.840 these boxes for five days. I gotta wait two weeks 0:15:47.880 --> 0:15:50.080 for a bed to be made. I go, no, that's unacceptable. 0:15:50.440 --> 0:15:53.480 I need something quick. They get me an appointment two 0:15:53.520 --> 0:15:58.320 days later on a Sunday. Okay, perfect, ready to go, 0:15:58.400 --> 0:16:02.680 Kid's bed, YadA YadA, YadA, mm hmm. An hour before 0:16:02.800 --> 0:16:08.400 the appointment on Sunday at four o'clock. They canceled, very 0:16:08.600 --> 0:16:10.960 very free. They can't. They called and canceled. They send 0:16:11.040 --> 0:16:13.920 you a text. It goes first it went get excited. 0:16:13.960 --> 0:16:17.920 Your handy professional is an hour away. Next minute it 0:16:18.120 --> 0:16:22.200 was your handy professional has to cancel and rescheduled four 0:16:22.440 --> 0:16:24.920 and they give you the date. So we canceled that 0:16:25.320 --> 0:16:28.160 Sunday at four. They moved me to Tuesday at noon. 0:16:29.080 --> 0:16:30.840 Just like that. I have no say in it. I 0:16:30.880 --> 0:16:33.200 can't dictate when it's going to be. They're telling me 0:16:33.240 --> 0:16:35.600 that's that. I go, man, I'm pissed, but okay, tuesdays 0:16:35.600 --> 0:16:39.920 two days away. We can live. Tuesday comes send in 0:16:39.920 --> 0:16:42.800 the basement doing work, all of a sudden, texts, Hey, 0:16:42.800 --> 0:16:46.440 your handy professionals an hour away. Get excited. It literally says, 0:16:46.480 --> 0:16:50.080 get excited, followed by we're starting to inform you your 0:16:50.080 --> 0:16:54.880 handy installation has been canceled and rescheduled for Thursday at 0:16:54.960 --> 0:17:01.120 three o'clock. Oh geez. So I was like, okay, all right, 0:17:01.160 --> 0:17:05.280 now it's time to get jerky call handy right Handy 0:17:06.040 --> 0:17:11.679 has zero zero customer service, zero people answering phones. They 0:17:11.680 --> 0:17:14.320 don't know what the fuck is going on. Oh, so 0:17:14.400 --> 0:17:19.160 this lady is listening to what I said. She's giving 0:17:19.160 --> 0:17:21.200 me the company. You know, we can't do we can't 0:17:21.240 --> 0:17:23.320 reschedule this, you have to go through blah blah blah. 0:17:23.359 --> 0:17:27.080 I said, look, refund me the installation because this is ridiculous. 0:17:27.119 --> 0:17:29.280 I just want my money back for the installation and 0:17:29.320 --> 0:17:33.560 I will see you guys on Thursday. Right. She goes, Okay, click, 0:17:33.920 --> 0:17:36.600 hangs up, get an email says thank you for canceling 0:17:36.600 --> 0:17:43.800 your appointment on Thursday. So she's figuring if you're not 0:17:43.840 --> 0:17:48.000 going to pay for installation, they're not going to do it. Correct. Okay, 0:17:48.880 --> 0:17:50.919 So that obviously sent me off. You were trying to 0:17:50.920 --> 0:17:54.000 get free Oh I was trying to get the freebie 0:17:54.240 --> 0:17:59.280 of the installation because of the free installation technically for reschedulings. Right, 0:18:00.880 --> 0:18:03.240 So I took to the Twitter waves. I wrote, ask 0:18:03.280 --> 0:18:05.320 your furniture, your awful new relationship with Handy is a 0:18:05.359 --> 0:18:08.760 terrible reflection on your company. Two last minute cancelation reps 0:18:08.760 --> 0:18:11.320 that hang up very bad. Look, you guys talk in circles. 0:18:11.359 --> 0:18:15.040 Do nothing to help the situation you cost. Okay, that's 0:18:14.880 --> 0:18:17.879 that's so they're right back. They're talking to me in 0:18:17.920 --> 0:18:20.200 the DMS. Well throughout this process, I get in touch 0:18:20.240 --> 0:18:24.879 with an escalations lead, big name at Ashley, who takes 0:18:24.880 --> 0:18:28.280 her three days to get a hold of somebody at Handy. Okay, 0:18:28.560 --> 0:18:31.960 the refund never went through. They just yeah, I trust me, 0:18:32.000 --> 0:18:33.840 I need a handy. By the time this is all over, 0:18:34.280 --> 0:18:38.320 I'm very stressed. But this lady never refunded the purchase. 0:18:38.400 --> 0:18:41.920 She just canceled the appointment. She never refunded shit. So 0:18:41.960 --> 0:18:43.760 she just hung up on me and canceled it because 0:18:43.800 --> 0:18:46.280 she was mad. So they still charged you one hundred 0:18:46.320 --> 0:18:50.280 and ten for the installation across the bed. And when 0:18:50.520 --> 0:18:53.520 Ashley did there, we apologize for your inconvenience. We'll give 0:18:53.560 --> 0:18:56.480 you something back. They gave me ten percent off my purchase. 0:18:56.960 --> 0:19:00.440 It's twenty nine dollars. So what do you so? Who's 0:19:00.440 --> 0:19:05.240 putting your bed together? So, because the Chads is persistent 0:19:05.320 --> 0:19:08.760 with his bitching and complaining, there was a man here 0:19:08.760 --> 0:19:12.840 at my house last night at six thirty pm installing 0:19:12.880 --> 0:19:17.479 this bed. Turns out he's a contractor. So Handy is 0:19:17.520 --> 0:19:19.679 just a service that sits in a call center and 0:19:19.800 --> 0:19:23.160 has a rolodex of handymen in your area that they 0:19:23.200 --> 0:19:25.479 call when they need you to do something. So they 0:19:26.240 --> 0:19:28.080 called this nice guy that lived very close to me. 0:19:28.800 --> 0:19:33.280 So did you pay for him to come? I mean 0:19:33.800 --> 0:19:36.320 I was told so Handy eventually got in touch with me. 0:19:36.359 --> 0:19:38.840 A rep from them said, they're giving me a physical 0:19:38.960 --> 0:19:41.719 check of the refund for the installation and it was 0:19:41.760 --> 0:19:44.560 brought to me on their dime. Oh their guy. So 0:19:44.600 --> 0:19:46.920 I did get it in the end, it just took 0:19:46.960 --> 0:19:49.480 a long time. Monday Tuesday once it took four and 0:19:49.480 --> 0:19:52.520 a half days to get this done. But still I 0:19:52.640 --> 0:19:55.800 had the bed for eight nine days in boxes that 0:19:56.400 --> 0:19:58.040 I said. Look, I go, I don't work for Ashley. 0:19:58.080 --> 0:19:59.840 I know your inner workings. I go. If I'm clicking 0:19:59.880 --> 0:20:03.000 the installation box, I think it's coming the same way 0:20:03.000 --> 0:20:05.280 every purchase has ever come from Ashley, just on the 0:20:05.359 --> 0:20:07.800 truck and dropped off of my house and built. Not 0:20:08.240 --> 0:20:11.280 it's coming in FedEx here. Ups, it's this, it's that. 0:20:11.720 --> 0:20:15.240 So word to the wise, if you purchase from Ashley Furniture, 0:20:15.880 --> 0:20:18.960 make sure you're getting something that ain't installed my handy, 0:20:19.080 --> 0:20:23.280 because yeah, well, I mean the bright side is you 0:20:23.359 --> 0:20:26.560 saved one hundred and ten dollars, you got free installation. Yes, 0:20:27.080 --> 0:20:29.360 I well, by the end of it before they they went, 0:20:29.400 --> 0:20:32.159 and they did schedule this guy on very short notice. 0:20:32.240 --> 0:20:34.119 I mean call me at six o'clock. We were at Walmart. 0:20:34.119 --> 0:20:38.080 I had to run back home. Yeah. I was trying 0:20:38.119 --> 0:20:40.480 to get the bed for free at the last Yah. 0:20:40.560 --> 0:20:42.600 Well you got twenty nine dollars off. Yeah, but I 0:20:42.760 --> 0:20:44.320 was like, you know, if they didn't take care of 0:20:44.320 --> 0:20:46.480 it yesterday, I was like, nope, I want the bed 0:20:46.480 --> 0:20:49.240 for free and I want it installed and I want 0:20:49.240 --> 0:20:53.360 it done now. And I was way getting pissed and yeah, 0:20:53.400 --> 0:20:55.560 and then today this morning, they offered me another twenty 0:20:55.600 --> 0:20:58.560 percent off my next purchase. They find a way to 0:20:58.600 --> 0:21:01.920 keep you coming, right. Yeah, Well, we wanted to get 0:21:01.920 --> 0:21:03.679 a second bed because we wanted the girls to have 0:21:03.760 --> 0:21:06.320 matching beds. So we wanted to try it first, see 0:21:06.320 --> 0:21:08.520 what it looked like. And we love it, and I 0:21:08.560 --> 0:21:10.520 have I want to get the one for the little one. 0:21:10.560 --> 0:21:12.280 But I don't want to go through this shit again. 0:21:12.320 --> 0:21:15.880 So the handyman lives very close to me. Nice guy, 0:21:16.040 --> 0:21:20.680 I might just call him directly. Sure, Yeah, I understand. Well, 0:21:20.760 --> 0:21:24.680 I'm sorry that you had to go through that. That's uh, 0:21:24.720 --> 0:21:27.840 that's not fun. I don't I just don't like bitching publicly. 0:21:28.320 --> 0:21:30.040 I know people do it and it does get a 0:21:30.080 --> 0:21:33.000 response because they do DM you rather quick because they 0:21:33.000 --> 0:21:36.160 don't want bad press, right. I just hate doing it. 0:21:36.640 --> 0:21:39.679 People wrestlers do it all the time. For on the airlines. 0:21:40.600 --> 0:21:44.879 I notice with airlines they're always tweeting a Delta or 0:21:45.640 --> 0:21:48.399 you know, Southwest or whatever the company is, like, you know, 0:21:48.440 --> 0:21:50.840 I've been on the layover for five hours and now 0:21:50.880 --> 0:21:52.639 I'm stuck for two days and you didn't give me 0:21:52.680 --> 0:21:56.720 a hotel and blah blah blah, oh please DM US. Yeah. 0:21:56.720 --> 0:21:59.320 I actually like I saw DDP do one of those 0:21:59.359 --> 0:22:03.159 a few weeks ago. I Sean Waltman do one. He 0:22:03.240 --> 0:22:07.400 literally was canceled as he sat there at the airport 0:22:07.480 --> 0:22:09.919 and they told him, yeah, we won't have anything like 0:22:10.160 --> 0:22:12.919