WEBVTT - Answering the Call

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<v Speaker 1>This is on the Job. This season, we're speaking with

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<v Speaker 1>folks who are finding their professional stride in a tumultuous

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<v Speaker 1>job market and learning how to double down on their

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<v Speaker 1>skills and their experience to overcome challenges. We'll bring you

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<v Speaker 1>inspiring stories of people making themselves essential, an important skill

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<v Speaker 1>set in any economy. Among all professionals that keep working

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<v Speaker 1>throughout the COVID nineteen crisis, none may be as widely

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<v Speaker 1>commended as those who work in the medical field. In

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<v Speaker 1>places hit hard like Manhattan, the city erupts every night

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<v Speaker 1>and applause at seven pm, showing gratitude for the work

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<v Speaker 1>of health professionals. Well, that applause echoes throughout the rural

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<v Speaker 1>areas of the country as well, where medical workers like

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<v Speaker 1>e m T stay busy serving their communities and adapting

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<v Speaker 1>to changing times. If you call nine one one after

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<v Speaker 1>you take a fall, or maybe you see someone having

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<v Speaker 1>trouble breathing, the people who show up in the ambulance

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<v Speaker 1>are Emergency medical technicians e m T s. And if

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<v Speaker 1>you're an EMT in the city of Rutland, Vermont, you

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<v Speaker 1>can expect those calls to start rolling in the moment

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<v Speaker 1>your eight am shift starts. When the emergency line rings,

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<v Speaker 1>it's a distinctive bell and a loud buzzer. It'll awake

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<v Speaker 1>the dead, and that's why it's intended to do. It's

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<v Speaker 1>very loud and very obnoxious. This is Kyle Robillard. He's

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<v Speaker 1>thirty two and he's an advanced e MT at Regional

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<v Speaker 1>Ambulance in Rutland, Vermont. One of the busiest ambulance services

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<v Speaker 1>in the state of Vermont, and it's not uncommon for

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<v Speaker 1>the department in a twenty period to run over thirty

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<v Speaker 1>calls for service. The calls can be for anything car accidents,

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<v Speaker 1>helping an elderly person who's fallen down, cardiac arress. Kyle

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<v Speaker 1>says he has people call even if they have a

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<v Speaker 1>bloody nose, So you don't know what's coming when you're

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<v Speaker 1>working at the amblets, but you know something is coming.

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<v Speaker 1>Regional Ambulance is a building right next to the local

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<v Speaker 1>hospital that's got a long garage with seven ambulances at

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<v Speaker 1>the ready, and when the alarm goes off, a dispatcher

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<v Speaker 1>in the office picks up and that call blares over

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<v Speaker 1>an intercom system throughout the building telling us the who, what, where,

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<v Speaker 1>when and why, the need of service, so you can

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<v Speaker 1>start to get a sense of what the call is.

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<v Speaker 1>The e m T s go out in pairs, so

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<v Speaker 1>Kyle and his partner will hear what the call is

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<v Speaker 1>and judge what they need to go on see. And

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<v Speaker 1>if they know that it isn't as serious, they'll know

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<v Speaker 1>that they don't have to blow through traffic to get there.

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<v Speaker 1>But if it's something like a heart attack, they move quick.

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<v Speaker 1>So we'll get out to the ambulance, we'll get in,

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<v Speaker 1>we'll sign on with the hospital, let them know what

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<v Speaker 1>we're going to because it's important to let the hospital

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<v Speaker 1>know like what to expect, especially if it's a significant incident.

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<v Speaker 1>They want to start to prepare rooms in space and

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<v Speaker 1>have resources available. E T. E m T is trained

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<v Speaker 1>to drive the ambulance, so they decide who's driving and

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<v Speaker 1>who's in the back with the patient. Sometimes the call

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<v Speaker 1>is severe enough, we're both in the back and we

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<v Speaker 1>call in another crew to drive for us. If it's

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<v Speaker 1>an easy call, like a nose bleed, if my partner

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<v Speaker 1>is a basic empt, I'll let them take the call

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<v Speaker 1>in and if it's something that requires a little more care,

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<v Speaker 1>I step in. So it's it's situational. They also do

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<v Speaker 1>a lot of transfers, so if a patient can't get

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<v Speaker 1>what they need at the Rutland Hospital, Kyle's team might

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<v Speaker 1>bring them to nearby Dartmouth or Boston. He's even gone

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<v Speaker 1>as far as Buffalo, New York, an eight hour drive,

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<v Speaker 1>regardless of what the call is. As soon as you

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<v Speaker 1>clock in. Being an m T keeps you on your

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<v Speaker 1>toes three years into the job. That's why Kyle likes it.

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<v Speaker 1>Somebody who's been doing this for over twenty years, who's

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<v Speaker 1>been to hundreds of thousands of calls, probably wouldn't mind

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<v Speaker 1>a slower day, and you can't blame him either. You know,

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<v Speaker 1>a career of service, you're going to see a lot

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<v Speaker 1>of stuff. But right now, I love going to work.

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<v Speaker 1>I love putting on the uniform and tackling whatever comes

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<v Speaker 1>down the pipeline. And at the end of the day

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<v Speaker 1>you're probably physically exhausted, but you can look back your

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<v Speaker 1>day and say I did something today, Oh yeah, yep.

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<v Speaker 1>There's never a day where I left I'm like, oh man,

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<v Speaker 1>and he didn't get much accomplished here. Being an EMT

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<v Speaker 1>is actually Kyle's part time job. Full time, he's also

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<v Speaker 1>a fire fighter here in Rutland, where he was born

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<v Speaker 1>and raised, and a senior year of high school in

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<v Speaker 1>front of his started volunteering at a fire department nearby,

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<v Speaker 1>and it was the first time Kyle had heard that

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<v Speaker 1>was an option at eighteen. My father was a fireman

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<v Speaker 1>at the time and my uncle was also a fireman.

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<v Speaker 1>The one time at dinner, I approached my dad about

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<v Speaker 1>the thought of joining the volunteer department. His dad totally

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<v Speaker 1>supported it. So Kyle went into the family business, which

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<v Speaker 1>is really not uncommon for firefighters a lot of people

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<v Speaker 1>in Rutland. It's a generational family thing, but in every

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<v Speaker 1>fire department across the country you'll see sons stepping in

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<v Speaker 1>after their fathers or their mothers, and daughters doing the

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<v Speaker 1>same thing. So he started going in once a week

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<v Speaker 1>in training. Soon he was answering a pager he carried

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<v Speaker 1>everywhere and going into calls with the department. One time,

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<v Speaker 1>jumping up from dinner at a restaurant when he was

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<v Speaker 1>nineteen to respond to a raging fire. His dad said,

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<v Speaker 1>was a fire you might see every thirty years. Yeah,

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<v Speaker 1>my heart was in my throat. I didn't really know

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<v Speaker 1>what to expect. I remember seeing the huge glow and

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<v Speaker 1>the sky and just being like, holy, holy, holy ship.

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<v Speaker 1>Just before you know it, twelve hours has gone past.

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<v Speaker 1>You're tired, you're soaking wet, you're hungry, But in a

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<v Speaker 1>blink of an eye, the twelve hours is gone and

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<v Speaker 1>you've been at that fire the whole time. After high school,

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<v Speaker 1>he went to college and got his degree in sports

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<v Speaker 1>medicine while he was still working as a firefighter part time.

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<v Speaker 1>In college, he was learning a lot about injury mitigation

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<v Speaker 1>and physical rehab and he saw how much that could

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<v Speaker 1>apply to his work as an emergency responder. And then

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<v Speaker 1>there was e m T class being offered in Rutland

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<v Speaker 1>in the evenings and it worked with my schedule really well.

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<v Speaker 1>He thought, this will be great training to have. It

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<v Speaker 1>ties into firefighting, it ties into his work as an

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<v Speaker 1>athletic trainer. This seems like too much work, But are

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<v Speaker 1>you doing any of that as well on the side. Yeah.

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<v Speaker 1>The last three winters, I was traveling with the United

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<v Speaker 1>States Junior loose team. Wow. Yeah, that was an unbelievable experience.

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<v Speaker 1>I was able to travel Europe with a loose team

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<v Speaker 1>and practice sports medicine. It was unbelievable. That's all you're

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<v Speaker 1>working a lot. Are you a workaholic? Yeah, to a fault.

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<v Speaker 1>It's partially by nature. I think the fire department job

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<v Speaker 1>because our schedule is we worked twenty four hours, then

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<v Speaker 1>we have forty eight hours off. We tend to fill

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<v Speaker 1>that void productively. There was a time where I was

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<v Speaker 1>mismanaging my time very poorly. I've had to make some

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<v Speaker 1>changes in like a just my work schedule, so I'm

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<v Speaker 1>not working all the time. Kyle's dad was the same way,

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<v Speaker 1>always had another job. So three years ago it wasn't

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<v Speaker 1>all out of the question that Kyle would pick up

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<v Speaker 1>a second line of work, especially how complimentary the skill

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<v Speaker 1>sets are. We very much run a lot of calls

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<v Speaker 1>with the e M S Department and vice versa, so

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<v Speaker 1>it was a very natural transition to slide into doing

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<v Speaker 1>that job as well. Over the last fifteen years wearing

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<v Speaker 1>all these hats, Kyle's got a pretty impressive skill set.

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<v Speaker 1>He's got plenty of room for upward mobility, and more importantly,

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<v Speaker 1>he really cares about his job. He's a guy you

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<v Speaker 1>want showing up when you call nine month one. But

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<v Speaker 1>the calls that Kyle gets as an e MT shed

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<v Speaker 1>light on some of the harsh realities of rural America

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<v Speaker 1>and when you work in the place you grow up.

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<v Speaker 1>A lot of those calls hit home. Talking to some

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<v Speaker 1>of my bosses who were paramedics back in the eighties,

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<v Speaker 1>you know they were doing a lot of the normal

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<v Speaker 1>stuff you would think cardiac arressen, motor vehicle accidents. The

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<v Speaker 1>job description has definitely shifted. More on Kyle's story after

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<v Speaker 1>the break. A strong work ethic takes pride in a

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<v Speaker 1>job well done, sweats over the details. This is you.

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<v Speaker 1>But to get an honest day's work, you need a response,

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<v Speaker 1>You need a call back, You need a job. Express

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<v Speaker 1>Employment professionals can help because we understand what it takes

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<v Speaker 1>to get a job. It takes more than just online

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<v Speaker 1>searches to land the job. It takes someone who will

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<v Speaker 1>identify your talents, a person invested in your success. At Express,

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<v Speaker 1>we can even complete your application with you over the phone,

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<v Speaker 1>will prepare you for interviews, and will connect you to

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<v Speaker 1>the right company. Plus, we'll never charge a fee to

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<v Speaker 1>find you a job. At Express, we could put you

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<v Speaker 1>to work with companies of all sizes and industries, from

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<v Speaker 1>the production floor to the front office. Express nose jobs

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<v Speaker 1>get to no Express find your location at Express pros

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<v Speaker 1>dot com or on the Express Jobs app. An article

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<v Speaker 1>ran in the New York Times. It was titled a

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<v Speaker 1>Call to Arms on a Vermont heroin Epidemic. The article

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<v Speaker 1>focused on Rutland, where Kyle's from and where is now

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<v Speaker 1>an e MT. In the last few decades, heroin found

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<v Speaker 1>its way to rural areas all over the country. In

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<v Speaker 1>Rutland got hit hard. When I was a kid, I

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<v Speaker 1>always saw heroin and drugs of the similar nature were

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<v Speaker 1>big city drugs. That's not up here. I felt insulated

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<v Speaker 1>to it. Just it's everywhere. I've never seen anything like it.

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<v Speaker 1>There's a lot of prescription pill abuse to something that

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<v Speaker 1>really wasn't as prominent even thirty years ago. And the

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<v Speaker 1>thing with people who tend to abuse drugs like that,

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<v Speaker 1>they do it over and over again, So you have

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<v Speaker 1>a lot of repeat calls. Yeah, a lot of people

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<v Speaker 1>we know on a first name basis. In places like this,

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<v Speaker 1>where people live a little farther apart than they do

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<v Speaker 1>in cities, it's less densely populated, the problem can be

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<v Speaker 1>hard to see. When that New York Times article came out,

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<v Speaker 1>a lot of people here were shocked. They didn't know

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<v Speaker 1>that an epidemic was happening right where they lived. It's

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<v Speaker 1>far more widespread than you think. I'm sure you know somebody.

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<v Speaker 1>One of my close friends, he and I shared the

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<v Speaker 1>same birthday. He was born two minutes ahead of me.

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<v Speaker 1>He passed away this winter from an overdose. You know

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<v Speaker 1>it's that's it's awful. Kyle's right, I do know someone,

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<v Speaker 1>one of my best friends growing up. The great thing

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<v Speaker 1>about living in a small town is everyone knows everyone.

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<v Speaker 1>There's a real sense of community. But when something happens

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<v Speaker 1>to someone in that community, they can make it that

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<v Speaker 1>much harder. Because Kyle's lived in Rutland all his life,

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<v Speaker 1>he knows that when a call comes in, there's a

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<v Speaker 1>good chance that he'll know who he's going to help.

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<v Speaker 1>Remember when I talked about I was bad at time

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<v Speaker 1>management and I wear a lot of hats. Well, I

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<v Speaker 1>was doing perpetry. Also sure one of our coworkers was

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<v Speaker 1>a heroin addict. I would have to bring him to

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<v Speaker 1>the methodon clinic before going to the job site in

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<v Speaker 1>the morning. Then one day, while he was working at

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<v Speaker 1>the firehouse, he got a call to respond to an overdose.

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<v Speaker 1>The address sounded really familiar and I would. I was like,

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<v Speaker 1>please don't be this person's house. Please don't be this

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<v Speaker 1>person's house. We drove by his apartment. I was like,

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<v Speaker 1>thank God. But then we pull up to this other apartment.

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<v Speaker 1>I see this individual's dogs outside the door, and I'm like, oh,

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<v Speaker 1>he was inside unconscious. They did chest compressions on him,

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<v Speaker 1>and they gave him Narcan, which is a nasal spray

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<v Speaker 1>that can help reverse an opioid overdose. After that, he

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<v Speaker 1>woke up. He was alive, incoherent, but it was my

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<v Speaker 1>co worker. Um. But two days later he was back

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<v Speaker 1>at the job site like nothing happened. We didn't speak

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<v Speaker 1>of it, you know. Yep, that's one of the things

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<v Speaker 1>I fear is going to an overdose or somebody I know.

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<v Speaker 1>I asked Kyle. It calls like that way on him

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<v Speaker 1>if the things he sees on the job as an

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<v Speaker 1>empt overshadowed the reasons he got into it. Trying not

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<v Speaker 1>to think that way. I don't want to become jaded.

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<v Speaker 1>I just my goals when I go to work are two,

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<v Speaker 1>make my partner's life easier, try and help as many

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<v Speaker 1>people as I'm called upon to help, and then try

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<v Speaker 1>and make the station a little bit cleaner, a little

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<v Speaker 1>bit nicer than when I found it. If I can

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<v Speaker 1>do those three things, I've had a good shift. Do

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<v Speaker 1>you like your job? Yeah, I like it a lot.

0:12:15.640 --> 0:12:18.880
<v Speaker 1>To shifts fly by, I look at the quack, I'm like,

0:12:19.480 --> 0:12:22.199
<v Speaker 1>oh man, I've only got like an hour left. Is

0:12:22.320 --> 0:12:25.760
<v Speaker 1>very rewarding work. And never leave feeling deflated like I

0:12:25.760 --> 0:12:28.480
<v Speaker 1>didn't do anything. What would you say to someone who's

0:12:28.520 --> 0:12:31.520
<v Speaker 1>interested in becoming an EMT, I'd say, if you like

0:12:31.600 --> 0:12:34.400
<v Speaker 1>a challenge, if you like continually learning, and if you

0:12:34.480 --> 0:12:38.800
<v Speaker 1>like being busy. It's a great career opportunity. Starting from

0:12:38.800 --> 0:12:42.200
<v Speaker 1>this career. You can become a physician assistant. You can

0:12:42.240 --> 0:12:44.480
<v Speaker 1>become a flight medic. You know, you can take this

0:12:44.640 --> 0:12:49.880
<v Speaker 1>education wherever you want to, which is awesome. When I

0:12:49.920 --> 0:12:51.800
<v Speaker 1>asked how what his favorite part of the job is,

0:12:52.120 --> 0:12:55.440
<v Speaker 1>he says he loves working with the elderly population. He

0:12:55.480 --> 0:12:58.040
<v Speaker 1>says that they show a lot of gratitude. He especially

0:12:58.080 --> 0:13:00.400
<v Speaker 1>likes those longer transfers they'll do with something times from

0:13:00.440 --> 0:13:03.720
<v Speaker 1>hospital to hospital, for going to Burlington which is in

0:13:03.840 --> 0:13:06.800
<v Speaker 1>an hour and forty five two hours away, and dart Myths,

0:13:06.800 --> 0:13:09.439
<v Speaker 1>which is over the hour. You can either spend a

0:13:09.520 --> 0:13:11.480
<v Speaker 1>time with your nose in the computer right in your report,

0:13:11.600 --> 0:13:13.520
<v Speaker 1>you can get to know the person you know in

0:13:13.559 --> 0:13:15.520
<v Speaker 1>the back seat with you, and sometimes they have pretty

0:13:15.520 --> 0:13:19.040
<v Speaker 1>incredible stories. In a lot of cases he helps out

0:13:19.040 --> 0:13:22.160
<v Speaker 1>those same elderly people multiple times. They get to know

0:13:22.200 --> 0:13:24.520
<v Speaker 1>each other by name. And that's the other side of

0:13:24.559 --> 0:13:27.080
<v Speaker 1>this work and doing it in a small town. You

0:13:27.160 --> 0:13:30.080
<v Speaker 1>get to be the person that someone trust, they'll see

0:13:30.280 --> 0:13:33.000
<v Speaker 1>when they ask for help. You're doing your job, but

0:13:33.559 --> 0:13:37.840
<v Speaker 1>you're not just a uniform. I think sometimes in this

0:13:37.960 --> 0:13:41.560
<v Speaker 1>profession and others similar to it, you forget you're dealing

0:13:41.640 --> 0:13:45.760
<v Speaker 1>with people not too dissimilar from yourself. So anytime I'm

0:13:45.840 --> 0:13:48.040
<v Speaker 1>in the back seat, I like to talk to them,

0:13:48.080 --> 0:13:50.320
<v Speaker 1>get a little bit of their backstory and and get

0:13:50.320 --> 0:13:52.559
<v Speaker 1>to know them by name, you know, talk to them

0:13:52.559 --> 0:13:54.560
<v Speaker 1>like I'd be talking to my brother like I'm talking

0:13:54.559 --> 0:13:56.920
<v Speaker 1>to you right now. You can have a great conversation

0:13:56.960 --> 0:14:00.400
<v Speaker 1>with somebody, and I think that goes I think that

0:14:00.440 --> 0:14:10.839
<v Speaker 1>goes a long way with people. For On the Job,

0:14:11.120 --> 0:14:22.520
<v Speaker 1>I'm Otis Gray. Thanks for listening to On the Job,

0:14:22.720 --> 0:14:26.120
<v Speaker 1>brought to you by Express Employment Professionals. This season of

0:14:26.160 --> 0:14:29.120
<v Speaker 1>On the Job is produced by Audiation and Red Seat Ventures.

0:14:29.560 --> 0:14:32.240
<v Speaker 1>The episodes are written and produced by me Otus Gray.

0:14:32.800 --> 0:14:36.160
<v Speaker 1>Our executive producer is Sandy Smallens. The show is mixed

0:14:36.160 --> 0:14:39.640
<v Speaker 1>by Matt Noble for Audiation Studios at The Loft in Bronxville,

0:14:39.680 --> 0:14:43.680
<v Speaker 1>New York. Music by Blue Dost Sessions. Find us on

0:14:43.720 --> 0:14:46.280
<v Speaker 1>I Heart Radio and Apple Podcasts. If you liked what

0:14:46.320 --> 0:14:48.680
<v Speaker 1>you heard, please consider rating and reviewing the show on

0:14:48.720 --> 0:14:52.240
<v Speaker 1>Apple Podcasts or wherever you listen. We'll see you next time.

0:14:52.320 --> 0:14:55.360
<v Speaker 1>For more inspiring stories about making yourself essential as you

0:14:55.400 --> 0:15:03.560
<v Speaker 1>discover your life's work, Ariation