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Speaker 1: Ron an Aian. It's kind of funny what's going on

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Speaker 1: out there. You know, it's there are no cars first

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Speaker 1: of all, all right, and I think you all know

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Speaker 1: that by now there are no cars. You can buy

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Speaker 1: a vehicle with heated seats, and then after three months

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Speaker 1: your trial period is up. And if you want heated

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Speaker 1: seats every morning you have to pay an eight dollar

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Speaker 1: subscription figure.

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Speaker 2: With the.

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Speaker 1: Car Doctor, I just thought this two thousand and seven

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Speaker 1: Lincoln town Car. And I only want to see cars

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Speaker 1: with big cards to big trunks.

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Speaker 3: The metal.

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Speaker 4: Yeah there you go.

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Speaker 1: Yeah, I mean I'd like to be in bubble wrap. Yeah,

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Speaker 1: I get it.

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Speaker 2: Welcome to the radio home of ron Ananian, the Car Doctor.

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Speaker 2: Since nineteen ninety one, this is where car owners the

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Speaker 2: world overturned to for their definitive opinion on automotive repair.

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Speaker 2: If your mechanics giving you a busy signal, pick up.

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Speaker 1: The phone and call in.

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Speaker 2: The garage doors.

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Speaker 1: Are opening, but I am here to take your calls

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Speaker 1: at eighty five five five six oh ninety nine hundred

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Speaker 1: and now he running, Hey, Hey, how was your week?

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Speaker 1: My week was great. We were busy. He is always

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Speaker 1: in the shop and you know, now I get to

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Speaker 1: be here with you and we get to talk automotive

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Speaker 1: and all things automotive and whatever your questions are. You

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Speaker 1: can give me a call at eight five five five

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Speaker 1: six zero nine nine zero zero. Keep in mind if

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Speaker 1: you can't get throwing that phone number, the number is

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Speaker 1: twenty four to seven. You can call eight five five

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Speaker 1: five six zero nine nine zero zero leave a message.

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Speaker 1: I am Ron and Andy and the car doctor. I

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Speaker 1: want to start off the hour. I want to talk

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Speaker 1: to you about diagnostics, specifically diagnosing air conditioning. You know,

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Speaker 1: the price to be cold, the price to be cool.

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Speaker 1: You know, everybody can be the Fonds right, everybody can

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Speaker 1: be cool and dating myself. Someone new contacted the shop

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Speaker 1: this week, and you know, it's an interesting conversation to hear.

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Speaker 1: Twenty twelve Honda Pilot, the AC's not working. And the

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Speaker 1: original conversation was my air conditioning is not working. You know,

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Speaker 1: they introduced themselves. It was a good good, good phone

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Speaker 1: manners and etiquette. And I'm not not saying anything about that,

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Speaker 1: but I'm not sure what they were looking for. Which

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Speaker 1: is my bigger concern or my bigger quandary. She wanted

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Speaker 1: it done this week, which we couldn't do. It was

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Speaker 1: already midweek when she had called. And you know, most

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Speaker 1: repair shops, I think you're going to find, especially now

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Speaker 1: with the lack of cars out there, most repair shops

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Speaker 1: are at least a week to ten days out, some

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Speaker 1: cases two weeks out, some cases three weeks out. No names, please,

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Speaker 1: you know, just repair shops. The good repair shops, the

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Speaker 1: better repair shops are busy. It's and I think it

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Speaker 1: comes back to that. You know, I've always told you,

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Speaker 1: I've always commented about, you know, where's that relationship? Do

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Speaker 1: you have that relationship with a repair shop? You know,

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Speaker 1: somebody said to me this week. They talked about how

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Speaker 1: you never wanted to say anything bad about your doctor,

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Speaker 1: your lawyer, or your mechanic, because those are probably the

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Speaker 1: three most important relationships you're going to have. And that's

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Speaker 1: probably not wrong, you know, it's it's but anyway, it was,

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Speaker 1: Can you look at it this week?

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Speaker 4: No? I can't.

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Speaker 1: I can look at it next week.

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Speaker 4: I can.

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Speaker 1: I'll you know, my heart goes out to anybody who

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Speaker 1: doesn't have air conditioning, you know, in hot weather, muggy weather,

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Speaker 1: and you know I can. I can get a look

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Speaker 1: at it next week. I'll squeeze in somewhere, we'll skip lunch,

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Speaker 1: we'll do something, we'll move something around. But you know

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Speaker 1: that that wasn't it. She wanted it done this week.

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Speaker 1: I said, well, then you've got to you know, you

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Speaker 1: got to call around see who's out there. And you know,

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Speaker 1: if that doesn't work on me back, I'll I'll get

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Speaker 1: you in next week. I went back to doing what

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Speaker 1: I was doing, which was, you know, three cars at

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Speaker 1: once or something, probably, I'm sure. And they called back,

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Speaker 1: but i't have a chance to pick up the phone.

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Speaker 1: You know, it's tough. You know, we try to limit

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Speaker 1: our phone time in the shop because we're busy, and

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Speaker 1: we text a lot. We use a texting program and

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Speaker 1: it works great. So I had a text conversation with

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Speaker 1: her and she wanted to come in next week and

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Speaker 1: get the AC diagnosed. And I said, sure, that's fine.

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Speaker 1: I can get you in Tuesday or Wednesday. At that time,

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Speaker 1: we had we had openings. I had moved a couple

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Speaker 1: of things around in anticipation of her calling back. But

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Speaker 1: then I felt obligated, and you know, maybe I'm wrong,

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Speaker 1: but I think I'm right, you know, like this is

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Speaker 1: what it's going to cost. You know, we have to diagnose.

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Speaker 1: We just can't. We're not going to guess what it's

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Speaker 1: going to. You know, we're not just going to throw

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Speaker 1: parts of the car. Who would you got to be crazy.

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Speaker 1: So you know, it's by the time you look at

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Speaker 1: and AC is probably one of the tougher things to diagnose.

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Speaker 1: As I explained to her in the text, I said,

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Speaker 1: you know, is it electrical?

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Speaker 4: Is it?

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Speaker 1: Is it mechanical? Is it low on charge? Is it

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Speaker 1: you know, a computer problem? Is there a fault code

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Speaker 1: somewhere that's preventing the computer from turning the clutch on?

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Speaker 1: So it's it's something else? Is it wiring? You know,

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Speaker 1: there's like a lot of options and a lot of possibilities.

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Speaker 1: So AC to me can be tougher to diagnose than

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Speaker 1: a check engine light problem in all reality, because there's

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Speaker 1: just a lot more to consider and look at. So

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Speaker 1: you have to write an estimate, and how do you

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Speaker 1: write the estimate? How much refrigerant will a car take?

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Speaker 1: You know, is it so you've just you know, there's

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Speaker 1: a lot to think about. I don't want to talk

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Speaker 1: in terms of dollars because you know, this being a

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Speaker 1: national show and you know, dollars. Labor rates are different

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Speaker 1: in different parts of the country. I think I need

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Speaker 1: to talk in terms of time, and I look at

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Speaker 1: AC diagnosis as a minimum of an hour and a

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Speaker 1: half up to two hours to get into certain systems

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Speaker 1: and understand how they work and what you need to

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Speaker 1: consider as far as fault. So two hours of time,

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Speaker 1: a pound of refrigerant and you know, some refriger and oil,

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Speaker 1: some service caps, a couple of odds and ends, because

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Speaker 1: you know, are we are we looking for a leak?

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Speaker 1: Are we looking for electrical nothing? Go back over that conversation.

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Speaker 1: So you know, the number here in New Jersey comes

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Speaker 1: out to about three one hundred and twenty five dollars

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Speaker 1: to do a diagnosis. Will I need all that time?

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Speaker 1: I don't know. Will I need more time? I don't know.

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Speaker 1: I've never seen the car, I don't know what I'm

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Speaker 1: up against. And I, you know, I always try to

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Speaker 1: come up with a number. I, you know, here's the

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Speaker 1: reality of it, because I don't want anybody surprised. I

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Speaker 1: don't like to have anybody at the counter going, well,

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Speaker 1: I don't know it's going to cost that much, or

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Speaker 1: sometimes it's I don't know it's going to cost anything

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Speaker 1: to diagnose a problem, which is the one that always

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Speaker 1: boggles my mind. You know, people will go to a

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Speaker 1: doctor and have fourteen tests done for a hangnail, and

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Speaker 1: but I guess that's different, right, insurance is paying. So,

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Speaker 1: you know, A long story short, she said, you know,

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Speaker 1: let me get back to you. I I've got to

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Speaker 1: stop and consider this, and you know, see where we're going.

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Speaker 1: I haven't hurt back yet. I don't know where we're going.

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Speaker 1: I just know that I'm not looking at it, and

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Speaker 1: I don't think anybody else is looking at it. And

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Speaker 1: I'm wondering to myself, what is she thinking? Is she

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Speaker 1: aware of you know, the price of a diagnosis? And

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Speaker 1: we talk about that here. How many of you call

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Speaker 1: in you've got a problem, You've you've changed three, four, five,

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Speaker 1: six parts and the car still is broken? And my

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Speaker 1: ultimate question is did you test anything? And the answer

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Speaker 1: becomes no, which I frankly don't understand. I still don't

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Speaker 1: understand that to this day. It's you know, there's certain

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Speaker 1: things you've got to test, and look, you can't test everything.

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Speaker 1: You've got to get, you know, into the eighty percentile,

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Speaker 1: eighty fifth percentile, ninetieth percentile, and then if you can't

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Speaker 1: get that last ten percent, all right, that's a calculated guess.

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Speaker 1: I'm not going to lie and say I don't. There

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Speaker 1: are situations I do. Everybody does you know what's your

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Speaker 1: batting average? But to not expect a diagnostic charge, to

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Speaker 1: not expect somebody to charge for something such as that,

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Speaker 1: I think is impractical. I don't think you're being fair

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Speaker 1: to yourself. You're obviously not being fair to the shop.

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Speaker 1: But I still come back to why don't you have

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Speaker 1: a relationship with a mechanic. You're driving an eleven year

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Speaker 1: old Honda who's been working on the car up till now. Know,

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Speaker 1: all mechanics can't be bad, It's impossible. It just doesn't

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Speaker 1: work like that. What is the expectation. We don't go

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Speaker 1: to a doctor and expect tests to be done for free.

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Speaker 1: We don't have an initial you know, consultator. Well maybe

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Speaker 1: we have an initial consultation with a lawyer, but from

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Speaker 1: there on we're paying for it. So why are mechanics

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Speaker 1: always considered? Yeah, well, just let's tell me what's wrong

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Speaker 1: for nothing. And you know that just just doesn't make

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Speaker 1: any sense to me. You got to keep in mind

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Speaker 1: you know air conditioning, and I told her this too

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Speaker 1: with regards to a Honda, that generation Honda. That could

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Speaker 1: be a bad compressor, that could be a leaking condenser,

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Speaker 1: the piece in front of the radiator, which is not

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Speaker 1: completely uncommon. Both of those are very high failure items.

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Speaker 1: You know, they do have problems with the AC control head,

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Speaker 1: the piece and the dashboard that you know, the push

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Speaker 1: buttons and so forth. And then sometimes it can be simple.

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Speaker 1: Sometimes it can be just the AC relay, which Sumi

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Speaker 1: Tomo I think is the company. The Sumi Tomo relays

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Speaker 1: were the ones that were bad, or maybe they're the replacement,

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Speaker 1: but they that generation Honda does have problems with the

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Speaker 1: AC compressor relay. No an entity, no problem. So you know,

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Speaker 1: I think beyond the relationship. If you're not gonna have

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Speaker 1: a relationship with a repair shop and you're gonna hop

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Speaker 1: scotch around and you're gonna bounce around, and you know

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Speaker 1: who you're gonna go to and who you're gonna talk to,

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Speaker 1: you've got to have a reasonable expectation because frankly, if

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Speaker 1: you get them to do a diagnosis, who are you

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Speaker 1: actually helping yourself? Because now you've got something you've got

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Speaker 1: something tangible as long as they come back and say, hey,

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Speaker 1: mister Smith, this is the bad part. This will fix

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Speaker 1: your problem, and you have to hear those words. It

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Speaker 1: can't be well, we think it's this, this is our

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Speaker 1: best guess, that sort of chains of the dynamic, right.

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Speaker 1: You know, anytime somebody gives you a diagnos it's to

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Speaker 1: be expected if you're paying for it. In my opinion,

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Speaker 1: you know it's it's going to be Hey, this will

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Speaker 1: fix your problem. Those are the words you want to hear.

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Speaker 1: And I don't think that's unreasonable on your part, and

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Speaker 1: I don't think it's unreasonable on the part of the

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Speaker 1: shop to actually have to pay for it. But bottom line,

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Speaker 1: air conditioning is tough. Air conditioning is There are a

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Speaker 1: lot of things to consider when you're dealing with an

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Speaker 1: air conditioning problem, especially on a modern day vehicle, and

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Speaker 1: you know, just be aware of that. By the way,

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Speaker 1: just because we're speaking of Honda's one of the things

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Speaker 1: I've noticed, it's gotten to be very common if you're

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Speaker 1: driving a late model Honda, not the twelve Pilot that

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Speaker 1: I'm talking about here, but a I believe it started

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Speaker 1: around model year sixteen or seventeen if you're newer Honda,

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Speaker 1: Accord or Civic, and I believe CRVS has twelve thirty

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Speaker 1: four YF refrigerant, the new style refrigerant, and it stops

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Speaker 1: working if the system is empty, if there's a leak

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Speaker 1: and they're going to replace the AC condenser, there's a

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Speaker 1: pretty good chance that that's under extended warranty from Honda.

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Speaker 1: Honda has had its fair share with specific then breaks

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Speaker 1: of certain models between sixteen and model year nineteen. I've

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Speaker 1: seen it as new as in nineteen, so I'm thinking

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Speaker 1: maybe even twenty a three to four year span where

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Speaker 1: they're extending the warranty on the compress on the condensers.

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Speaker 1: I'm sorry on the condensers, and you know, I think

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Speaker 1: they went to a ten year, one hundred and fifty

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Speaker 1: thousand mile warranty or something. There's more than a few

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Speaker 1: bulletins out there talking about it, so just be aware

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Speaker 1: so you're not spending for something that you don't have to,

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Speaker 1: and if you've already had it done, I believe the

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Speaker 1: bulletin points out there's a way to get reimbursed, so

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Speaker 1: just be aware of that as well. I'm ronnin Andy

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Speaker 1: in the Car Doctor eight five five five six zero

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Speaker 1: nine nine zero zero. I'll be back right after this.

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Speaker 4: Don't go away, good time. Ride it on the wall

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Speaker 4: so you don't forget to call for car advice. Done right.

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Speaker 4: Eight five five five six zero nine nine zero zero.

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Speaker 4: Now back to raw.

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Speaker 1: And we are back. Welcome back, Ron Ming the car

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Speaker 1: doctor here. Eight five five five six zero nine nine

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Speaker 1: zero zero. Let's do an email. This one comes to

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Speaker 1: us from Lance out of Westbury, New York. Ron. I've

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Speaker 1: got a twenty eighteen Toyota Corolla, and I recently had

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Speaker 1: the battery replaced, and ever since then, the bluetooth connection

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Speaker 1: with my car to the phone has been, in his words,

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Speaker 1: wonky and not working properly. And I want to know

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Speaker 1: if I can disconnect the battery and clear the memory

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Speaker 1: and start over again. What sort of complications can I have?

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Speaker 1: What sort of problems can I create for myself? I

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Speaker 1: don't want to do anything wrong, Lance, Great questions, Lance,

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Speaker 1: and you know, big concerns. You also got a PS

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Speaker 1: down here. He wants to know what is he looking for? Oh,

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Speaker 1: he's looking for a battery booster pack or a jump pack. Yep,

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Speaker 1: I got a recommendation for that. We can talk about

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Speaker 1: that as well. So let's let's answer his first part

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Speaker 1: of his question. First, answer the first part of his question. First, yeah, okay,

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Speaker 1: we'll do the first part regardless of the car. So

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Speaker 1: let's talk about bluetooth. What is bluetooth. Bluetooth is just

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Speaker 1: another form of a network connection. It's it's a wireless

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Speaker 1: connection to connect and tied devices in and you know,

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Speaker 1: it's no more, no less. So they put a battery

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Speaker 1: in your car. It seems strange that now the phone

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Speaker 1: doesn't connect as it should. So obviously the simple thing

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Speaker 1: to do is, you know, turn the phone off. Don't

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Speaker 1: don't reboot it. We want to do a dead boot.

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Speaker 1: A dead boot in computer language is where we turn

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Speaker 1: the device off completely, you know, so that it powers down.

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Speaker 1: Let the device sit there, ten, fifteen, twenty thirty seconds,

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Speaker 1: pick a number you want to Let us sit a minute,

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Speaker 1: all the better, and then just power it back up

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Speaker 1: and you know, try it. How does it work. If

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Speaker 1: it's still a problem, turn it back off, okay, start

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Speaker 1: it back up, or you could even do it from

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Speaker 1: where it is and unpair it from your car. All right,

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Speaker 1: go into the pairing with the bluetooth. Unpair it from

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Speaker 1: the car. And then go back to the car. And yes,

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Speaker 1: I would recommend you listen. They already put a battery

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Speaker 1: in it and the problem started after that. It sounds

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Speaker 1: like they didn't use a memory saver, which is always

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Speaker 1: a good idea on a modern car. And I'll talk

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Speaker 1: about that a little bit in depth in a minute.

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Speaker 1: But you know, go ahead, disconnect both battery cables. If

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Speaker 1: you've got a jumper lead handy with a ten on

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Speaker 1: one want you know, resistor in it, and you can

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Speaker 1: bleed it down and if you don't, you can tie

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Speaker 1: the cables together. It's just a little less of a

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Speaker 1: shock to have some sort of a resistor in there

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Speaker 1: or resistor wire ten on one want and you know,

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00:14:54,560 --> 00:14:58,080
Speaker 1: bleed the memory down out of the vehicle computer, you know.

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Speaker 1: And I'd do that a good five six minutes. Okay,

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Speaker 1: longer if you feel like it, but at least five,

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Speaker 1: and then hook it up, start it up, and drive it.

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Speaker 1: You're going to have to drive it, you know. One

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Speaker 1: of the concerns with disconnecting batteries without battery backup in

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Speaker 1: there is, you know, are you losing memory somewhere else?

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Speaker 1: Are you losing the adaptives? You know, all modern day

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Speaker 1: vehicles learn as you drive them. So if you drive it,

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Speaker 1: or and your partner drives it, and your kids drive it,

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Speaker 1: and somebody else drives it, it can adapt to how

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Speaker 1: that person you know, reacts on and off the throttle

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Speaker 1: and how they treat the car. Stop, break, accelerate and

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Speaker 1: so forth. It's called adaptives. Well, you can train it.

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Speaker 1: Just go do your normal couple of miles and that'll

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Speaker 1: bring it back and at least give it a starting point.

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Speaker 1: There are situations where you want to do it with

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Speaker 1: a scan tool, but not on an eighteen Corolla. There's

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Speaker 1: nothing there that's that high tech that's going to be

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Speaker 1: so life and death that you absolutely have to and

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Speaker 1: once you do that, and it probably won't make a difference,

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Speaker 1: but it's worth to try. Then you know, install the

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Speaker 1: app whatever you're using to try and connect the device

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Speaker 1: to the car with the phone and then just reinstall

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Speaker 1: and repair okay, you know, re re repair it, you know,

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Speaker 1: so that they pair together. The phone sees the car,

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Speaker 1: the car sees the phone. If you're still having a problem,

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Speaker 1: try pairing a different phone to the car, because what

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Speaker 1: you may find is your phone. And I've seen this

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Speaker 1: happen to get a software update at the moment the

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00:16:26,080 --> 00:16:28,840
Speaker 1: battery was disconnected or the morning of when the battery

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Speaker 1: was disconnected, And now you find out that the software

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Speaker 1: the phone's operating system is under doesn't necessarily work with

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Speaker 1: the car as well as it should, because now maybe

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00:16:38,400 --> 00:16:42,080
Speaker 1: the car needs a software update, all right, and you know,

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00:16:42,280 --> 00:16:45,080
Speaker 1: try doing a different phone. If that different phone is

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Speaker 1: still wonky, then further diagnosis is going to be necessary.

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Speaker 1: And you know, you can call me. You can call

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Speaker 1: me at that point lands and or shoot me another email.

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Speaker 1: We can talk about that further. As far as a

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Speaker 1: booster pack, let me just touch on this, you know,

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Speaker 1: with a DOOS you know, automatic driver Assist and some

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00:17:04,680 --> 00:17:08,840
Speaker 1: of the other built in systems which require memory, you

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00:17:08,880 --> 00:17:11,480
Speaker 1: know for them to do. Whoever did this battery replacement

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00:17:11,520 --> 00:17:15,200
Speaker 1: without a booster pack is is dangerous and it's unsafe

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Speaker 1: because you can lose some critical settings that you might

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00:17:17,560 --> 00:17:19,919
Speaker 1: have lost here. So this, you know, this is this

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00:17:20,000 --> 00:17:23,159
Speaker 1: is the first step. One of the problems with booster

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00:17:23,240 --> 00:17:25,280
Speaker 1: packs though, is if you're working on a car with

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00:17:25,320 --> 00:17:28,919
Speaker 1: an electrical draw you know, when you have to disconnect

341
00:17:28,920 --> 00:17:33,080
Speaker 1: everything and check for drain or draw, you know, it

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00:17:33,240 --> 00:17:36,920
Speaker 1: complicates it. So you know, there's some steps and procedures

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00:17:36,920 --> 00:17:38,840
Speaker 1: that have to be taken, so always try to use

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Speaker 1: a booster pack. You know, it's it's it's in your

345
00:17:42,440 --> 00:17:45,359
Speaker 1: it's in your favor, to your advantage to have that there.

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00:17:45,400 --> 00:17:47,520
Speaker 1: So I'm not sorry. Not a booster pack, a memory

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00:17:47,560 --> 00:17:51,080
Speaker 1: pack to retain vehicle memory. Booster pack the last part

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00:17:51,080 --> 00:17:53,520
Speaker 1: of the question. Take a look at AutoZone. Get out

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00:17:53,560 --> 00:17:56,000
Speaker 1: to AutoZone, Get out to their website. Take a look

350
00:17:56,040 --> 00:17:59,200
Speaker 1: at the dural Last eight hundred L a very modern

351
00:17:59,280 --> 00:18:01,840
Speaker 1: version of a boost your pack small LITHEMI on eight

352
00:18:01,960 --> 00:18:04,520
Speaker 1: hundred AM. It can jump start just about everything. It's

353
00:18:04,560 --> 00:18:07,120
Speaker 1: a great booster pack. It's got a nice display on it,

354
00:18:08,040 --> 00:18:09,920
Speaker 1: and you can get it at your local autos owner.

355
00:18:09,960 --> 00:18:12,200
Speaker 1: You can buy it online. And keep in mind they're

356
00:18:12,200 --> 00:18:14,040
Speaker 1: there for support. They're there if you have any issues

357
00:18:14,080 --> 00:18:16,400
Speaker 1: with it. And I think that's a whole lot better

358
00:18:16,440 --> 00:18:19,320
Speaker 1: than getting something out on the Amazon Cloud because there's

359
00:18:19,320 --> 00:18:21,400
Speaker 1: no support there and there's nobody to turn to if

360
00:18:21,400 --> 00:18:23,520
Speaker 1: and when there's a problem, And that's what's so great

361
00:18:23,520 --> 00:18:26,359
Speaker 1: about somebody like AutoZone. I'm running any in the car, doctor,

362
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Speaker 1: I'll be back right after this. Don't go away, Welcome

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00:18:46,200 --> 00:18:49,080
Speaker 1: back listeners, ron An Anie in the card doctor. Scan tools,

364
00:18:49,400 --> 00:18:52,720
Speaker 1: you know, such a high priority item in the automotive world,

365
00:18:52,720 --> 00:18:55,360
Speaker 1: and we're always talking about it, you and I, and

366
00:18:55,600 --> 00:18:59,919
Speaker 1: they're evolving. They're constantly changing. There's constantly a need for

367
00:19:00,119 --> 00:19:04,320
Speaker 1: or a bigger, better, faster, more complete, more thorough scan tool,

368
00:19:04,960 --> 00:19:09,000
Speaker 1: and the evolution continues. You know, we've had our next guest, Tom,

369
00:19:09,080 --> 00:19:12,600
Speaker 1: We've had we've had his company on prior opu's IVS.

370
00:19:12,680 --> 00:19:14,760
Speaker 1: Hugh Atkins is with us. I'll just get right to it.

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00:19:15,240 --> 00:19:19,359
Speaker 1: Welcome aboard, Hugh, Thank thanks for being here. You know

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00:19:19,440 --> 00:19:22,119
Speaker 1: we've had Opus with us before. But Opus is a

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Speaker 1: little bit different than a scan tool. They're more than

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00:19:26,480 --> 00:19:29,600
Speaker 1: a scan tool. They are a support system. It's it's

375
00:19:29,680 --> 00:19:33,640
Speaker 1: plug in, it's send data over, it's getting analyzed, looked at,

376
00:19:34,040 --> 00:19:37,840
Speaker 1: you know, factory technicians, you know, engineering support. There's a

377
00:19:37,880 --> 00:19:42,720
Speaker 1: whole lot more to it. And recently Opus has made

378
00:19:42,800 --> 00:19:46,680
Speaker 1: some improvements along the lines. Opus was really with mechanical shops,

379
00:19:47,040 --> 00:19:50,439
Speaker 1: but now it's with body shops too, right, Hugh, And

380
00:19:50,720 --> 00:19:52,600
Speaker 1: this is where you can jump in, Babe. I know

381
00:19:52,640 --> 00:19:55,960
Speaker 1: I'm sort of my big open but Opus is doing

382
00:19:55,960 --> 00:19:57,919
Speaker 1: more now. With body shops and talk a little bit

383
00:19:57,960 --> 00:20:00,560
Speaker 1: about you know, the mechanical part of it. And now

384
00:20:00,560 --> 00:20:03,200
Speaker 1: it's evolved into where you're working with body shops as well.

385
00:20:04,440 --> 00:20:06,879
Speaker 3: Sure, I mean OPUS has really been about you know,

386
00:20:07,400 --> 00:20:09,480
Speaker 3: we do have a scanner certainly, right, the scanner is

387
00:20:09,480 --> 00:20:11,560
Speaker 3: the most important thing. It's what you pick up and

388
00:20:11,680 --> 00:20:14,399
Speaker 3: you and you realize, hey, what is the state of

389
00:20:14,480 --> 00:20:19,160
Speaker 3: this car? Right? But I think what we're about is,

390
00:20:19,720 --> 00:20:23,120
Speaker 3: to put it in a nutshell, is knowledge, experience, access

391
00:20:23,119 --> 00:20:26,720
Speaker 3: to OE applications and services with them. And that's really

392
00:20:27,040 --> 00:20:29,360
Speaker 3: what a lot of scan that those last things are

393
00:20:29,400 --> 00:20:31,640
Speaker 3: not in a lot of scan tools. I don't think

394
00:20:31,680 --> 00:20:35,439
Speaker 3: you'll ever get them in scan tools. So you know,

395
00:20:35,640 --> 00:20:38,240
Speaker 3: we've been that in vehicle repair for quite a while

396
00:20:38,720 --> 00:20:42,040
Speaker 3: and we've come together. We started out as Drew Technologies.

397
00:20:42,160 --> 00:20:44,439
Speaker 3: You have a card act, and a card act allows

398
00:20:44,480 --> 00:20:47,040
Speaker 3: you to download the OE application use them in your

399
00:20:47,040 --> 00:20:49,560
Speaker 3: shop instead of sending that work out. Right, you have

400
00:20:49,600 --> 00:20:52,920
Speaker 3: to pay a subscription, but hey, you're getting your profits

401
00:20:52,960 --> 00:20:54,280
Speaker 3: and you're using your overheads.

402
00:20:54,320 --> 00:20:57,120
Speaker 1: If if I can just stop your second Drew Drew

403
00:20:58,200 --> 00:21:03,720
Speaker 1: Drew Technology, Drew Technology, don't they do do they still

404
00:21:03,760 --> 00:21:07,639
Speaker 1: do the OE software? So they're programming the car is

405
00:21:07,640 --> 00:21:11,040
Speaker 1: coming off the assembly lines, not.

406
00:21:10,920 --> 00:21:15,639
Speaker 3: Really coming off the assembly lines. But when if you

407
00:21:15,720 --> 00:21:18,800
Speaker 3: need to reprogram a vehicle in an independent shop and

408
00:21:18,840 --> 00:21:21,800
Speaker 3: also in some dealerships too, by the way, we we

409
00:21:21,960 --> 00:21:25,959
Speaker 3: sell to oe's as well as dealerships. When you need

410
00:21:26,000 --> 00:21:28,840
Speaker 3: to reprogram that car, you can download the OE application,

411
00:21:29,119 --> 00:21:32,280
Speaker 3: you pay the subscription to the OE. But now you

412
00:21:32,359 --> 00:21:35,199
Speaker 3: need somehow to connect. You need a translator to connect

413
00:21:35,240 --> 00:21:38,880
Speaker 3: the computer with the vehicle. Gotcha, and you'll you'll hear

414
00:21:38,920 --> 00:21:42,000
Speaker 3: the term J twenty five thirty four. That's what language

415
00:21:42,040 --> 00:21:44,800
Speaker 3: the computer is speaking to the device, and it's telling

416
00:21:44,840 --> 00:21:48,719
Speaker 3: you to say, you know, it's a tell the vehicle

417
00:21:48,760 --> 00:21:52,159
Speaker 3: to roll down the window in the can language. And

418
00:21:52,200 --> 00:21:56,960
Speaker 3: so it does because it knows all those languages. There's

419
00:21:57,040 --> 00:22:01,640
Speaker 3: ninety eleven module languages. And once those module languages, once

420
00:22:01,680 --> 00:22:04,600
Speaker 3: those vehicle technology is on the road, it's always going

421
00:22:04,680 --> 00:22:07,440
Speaker 3: to be on there. And then there's new technologies yet

422
00:22:07,480 --> 00:22:10,960
Speaker 3: coming and that's called pass through and that's really the

423
00:22:11,000 --> 00:22:13,359
Speaker 3: core technology of DREW technology.

424
00:22:13,680 --> 00:22:18,280
Speaker 1: So DREW is is kind of like the Microsoft Windows

425
00:22:18,560 --> 00:22:22,600
Speaker 1: of the aftermarket and dealership in some cases programming world

426
00:22:22,680 --> 00:22:25,200
Speaker 1: right there, they're the guys that make it happen. It's

427
00:22:25,280 --> 00:22:27,840
Speaker 1: it's their architecture of software and now hardware.

428
00:22:27,880 --> 00:22:33,399
Speaker 3: Correct, Yeah, I mean essentially we're a connection between OE

429
00:22:33,520 --> 00:22:37,120
Speaker 3: applications and the independent shop.

430
00:22:37,640 --> 00:22:41,200
Speaker 1: So what you can what has you know with Opus?

431
00:22:41,640 --> 00:22:43,640
Speaker 1: I mean it was first with mechanical shops, but now

432
00:22:43,640 --> 00:22:45,720
Speaker 1: you're branching into body shops. What are you doing with

433
00:22:45,760 --> 00:22:46,760
Speaker 1: the body shops? Now?

434
00:22:47,960 --> 00:22:52,919
Speaker 3: Yes, now this is interesting. So when we became Opus, okay,

435
00:22:53,200 --> 00:22:57,120
Speaker 3: we got together with some business friends of ours, right, Autologic,

436
00:22:57,640 --> 00:23:01,160
Speaker 3: fire Site, and they were technical support, and we had

437
00:23:01,160 --> 00:23:04,520
Speaker 3: some ideas about you know, what could we do together? Also, right,

438
00:23:04,520 --> 00:23:06,679
Speaker 3: they have type of support, we have hardware. We have

439
00:23:06,760 --> 00:23:09,399
Speaker 3: people asking all the time, hey, can you reprogram this

440
00:23:09,440 --> 00:23:12,760
Speaker 3: car for us? And we tried it a few times,

441
00:23:13,119 --> 00:23:18,400
Speaker 3: and you know, team viewering into someone else's computer. Sometimes

442
00:23:18,440 --> 00:23:20,840
Speaker 3: it works and sometimes it doesn't work, and sometimes you

443
00:23:20,920 --> 00:23:23,960
Speaker 3: become their technical support you know, computer technical support people.

444
00:23:24,000 --> 00:23:30,120
Speaker 3: So we couldn't do that. But basically the we got

445
00:23:30,160 --> 00:23:33,840
Speaker 3: together with far Sight Autologic and also a company called

446
00:23:33,880 --> 00:23:38,920
Speaker 3: auto Ingenuity because they made scanning software for PCs and

447
00:23:39,480 --> 00:23:42,320
Speaker 3: and some others. And so what we're able to do

448
00:23:42,400 --> 00:23:46,639
Speaker 3: with that is we're able to share the knowledge of

449
00:23:46,800 --> 00:23:50,720
Speaker 3: the opens IVS people. We're also able to connect to

450
00:23:50,760 --> 00:23:55,399
Speaker 3: OE applications and if the if a vehicle repair shop

451
00:23:55,480 --> 00:23:57,679
Speaker 3: doesn't have time to do that, because sometimes it can

452
00:23:57,720 --> 00:24:01,760
Speaker 3: be quite time consuming when you're a deleting an application,

453
00:24:01,880 --> 00:24:04,919
Speaker 3: reinstalling the application in case of an update, going to

454
00:24:04,960 --> 00:24:08,920
Speaker 3: get the going to get the OE subscription. A lot

455
00:24:08,920 --> 00:24:11,800
Speaker 3: of technicians see that as time I just don't have,

456
00:24:12,440 --> 00:24:14,439
Speaker 3: or time I don't get paid for depending on it.

457
00:24:14,480 --> 00:24:16,720
Speaker 3: And you know, there's a lot of shops out there

458
00:24:16,960 --> 00:24:19,600
Speaker 3: that have a technician, and a lot of times he's

459
00:24:19,640 --> 00:24:22,960
Speaker 3: the owner. He's a technician, he's a service writer, he's

460
00:24:23,000 --> 00:24:27,240
Speaker 3: the he's greeting people, and he's keeping the mechanics busy

461
00:24:27,240 --> 00:24:29,200
Speaker 3: because they'll have questions every now and then he goes

462
00:24:29,200 --> 00:24:31,919
Speaker 3: over and helps them. If he dwells too long on

463
00:24:33,359 --> 00:24:37,000
Speaker 3: you know, software installation and stuff like that, all of

464
00:24:37,040 --> 00:24:39,600
Speaker 3: a sudden, all these different parts of the shops go down.

465
00:24:40,600 --> 00:24:44,280
Speaker 3: But if we can, if we could we if we

466
00:24:44,440 --> 00:24:47,159
Speaker 3: had a tool that had a pass through device in

467
00:24:47,200 --> 00:24:49,399
Speaker 3: it where we manage the software because we know how

468
00:24:49,440 --> 00:24:52,800
Speaker 3: to do that, can we do reprograms for him? Yeah,

469
00:24:53,080 --> 00:24:55,440
Speaker 3: you know we can. We just team viewer in it's

470
00:24:55,480 --> 00:24:59,159
Speaker 3: our computer, it's our software many times, or it's the

471
00:24:59,280 --> 00:25:03,320
Speaker 3: OE software many times, and we can take care of that.

472
00:25:03,440 --> 00:25:07,760
Speaker 3: The technician can hand you know, once he's decided this

473
00:25:07,880 --> 00:25:10,760
Speaker 3: vehicle needs a reprogramming or a recalibration or whatever, he

474
00:25:10,840 --> 00:25:13,560
Speaker 3: can hand the tool over to someone who's not technical.

475
00:25:13,960 --> 00:25:16,080
Speaker 3: They just need to make sure the connections are all there,

476
00:25:16,119 --> 00:25:19,320
Speaker 3: there's alternate power on the vehicle, et cetera, and do

477
00:25:19,480 --> 00:25:20,840
Speaker 3: key cycle has been requested.

478
00:25:21,240 --> 00:25:23,000
Speaker 1: So I guess in the world of in the world

479
00:25:23,080 --> 00:25:25,560
Speaker 1: of body shops. You know, a body shop is going

480
00:25:25,600 --> 00:25:28,720
Speaker 1: to see a newer vehicle, generally more so than a

481
00:25:28,720 --> 00:25:31,199
Speaker 1: mechanical shop. Right, mechanical shop is going to see that

482
00:25:31,320 --> 00:25:33,240
Speaker 1: vehicle after it falls out a warranty. The body shop

483
00:25:33,280 --> 00:25:35,240
Speaker 1: is going to see it. Could that vehicle could be

484
00:25:35,280 --> 00:25:38,080
Speaker 1: six weeks old, it had an accident and it has

485
00:25:38,119 --> 00:25:40,280
Speaker 1: to be repaired, and there's going.

486
00:25:40,200 --> 00:25:41,360
Speaker 3: To be away a story about that.

487
00:25:41,440 --> 00:25:43,960
Speaker 1: Yeah, and there's a there's going to be a computer.

488
00:25:44,160 --> 00:25:46,000
Speaker 1: There's gonna be a computer or two that probably has

489
00:25:46,040 --> 00:25:49,720
Speaker 1: to be programmed and fleshed and initialized and and and

490
00:25:49,800 --> 00:25:52,240
Speaker 1: that's where opus now comes in. That's your new step

491
00:25:52,280 --> 00:25:55,680
Speaker 1: towards body shops correct, correct.

492
00:25:55,440 --> 00:25:59,399
Speaker 3: And you know, and you know a body shop's history,

493
00:25:59,440 --> 00:26:01,600
Speaker 3: there was a day when you can see, yep, that's

494
00:26:01,600 --> 00:26:04,360
Speaker 3: a dent, and when you're repaired it, they are artisans, right,

495
00:26:04,480 --> 00:26:07,520
Speaker 3: They that they did the mechanical stuff too, right, because

496
00:26:07,520 --> 00:26:12,000
Speaker 3: obviously you're replating bumpers, you're replacing radiators, but you're also

497
00:26:12,320 --> 00:26:17,000
Speaker 3: doing paint and body work. However, nowadays you've got you've

498
00:26:17,000 --> 00:26:21,040
Speaker 3: got cameras, radar, light ar, and you're also working on

499
00:26:21,119 --> 00:26:24,960
Speaker 3: safety systems, so you're working on restraints, airbags, a B

500
00:26:25,160 --> 00:26:28,280
Speaker 3: S lane, departure, break by wire, all sorts of stuff

501
00:26:28,320 --> 00:26:31,439
Speaker 3: where it is pretty darn high tech. Also, you have

502
00:26:31,480 --> 00:26:34,080
Speaker 3: to remember some of these shops, almost all of the shops,

503
00:26:34,480 --> 00:26:39,000
Speaker 3: they they're not technician rich, they're mechanic rich, right, So,

504
00:26:39,760 --> 00:26:42,080
Speaker 3: and that's because you know that that has roots in

505
00:26:43,080 --> 00:26:46,560
Speaker 3: the insurance is really the normal payer. They have one

506
00:26:46,680 --> 00:26:50,359
Speaker 3: rate for the mechanic and it's a mechanics rate, not

507
00:26:50,440 --> 00:26:55,040
Speaker 3: a technician rate. So you know that's important. Also the

508
00:26:55,080 --> 00:26:59,679
Speaker 3: insurance company rate you the body shop on speed and

509
00:26:59,760 --> 00:27:03,879
Speaker 3: come and those people with higher speed and fewer comebacks

510
00:27:04,000 --> 00:27:07,440
Speaker 3: get more business. You know, it's not like your vehicle

511
00:27:07,520 --> 00:27:09,800
Speaker 3: repair where you have a relationship. You trust this guy.

512
00:27:09,840 --> 00:27:11,680
Speaker 3: He's always fixed your car, so you always go back

513
00:27:11,720 --> 00:27:13,560
Speaker 3: to him. It's a very different game there.

514
00:27:13,680 --> 00:27:16,119
Speaker 1: Yeah, it has to be fixed, right, we don't you know,

515
00:27:16,200 --> 00:27:19,320
Speaker 1: it's it's ever so much more. The vehicle has to

516
00:27:19,359 --> 00:27:22,560
Speaker 1: be fixed, and people really want one stop shopping. I

517
00:27:22,560 --> 00:27:25,280
Speaker 1: think the automotive public, the motoring public, is starting to

518
00:27:25,320 --> 00:27:29,160
Speaker 1: realize the technology is involved, judging by the questions I get, hey, Ron,

519
00:27:29,200 --> 00:27:31,480
Speaker 1: can you program this? Hey Ron, can you program that?

520
00:27:32,359 --> 00:27:34,879
Speaker 1: I have an opus. I can program anything, you know,

521
00:27:35,960 --> 00:27:39,439
Speaker 1: and that's the beauty of it. And now you're saying

522
00:27:39,520 --> 00:27:41,760
Speaker 1: body shops are going to have access to this as well,

523
00:27:41,800 --> 00:27:45,760
Speaker 1: which is is huge, right yeah.

524
00:27:45,560 --> 00:27:47,840
Speaker 3: And they need it bad because they're working on these

525
00:27:47,840 --> 00:27:51,359
Speaker 3: safety systems that are very high tech. They don't have

526
00:27:51,400 --> 00:27:55,399
Speaker 3: as many technicians and you know they they you know

527
00:27:55,440 --> 00:27:59,399
Speaker 3: I said earlier, the speed at which they're repairing the

528
00:27:59,480 --> 00:28:01,520
Speaker 3: vehicle is really important to them. So they're kind of

529
00:28:01,520 --> 00:28:05,159
Speaker 3: a production environment vehicle repair. You have one tech, one vehicle,

530
00:28:05,200 --> 00:28:09,240
Speaker 3: one day, it gets done. And in body shops or

531
00:28:09,280 --> 00:28:11,879
Speaker 3: collision shops, you have this guy, you know, he's the

532
00:28:12,240 --> 00:28:15,040
Speaker 3: he greets them and maybe he's the estimator, and then

533
00:28:15,040 --> 00:28:17,440
Speaker 3: you have another person and won't want the estimator. They're

534
00:28:17,440 --> 00:28:20,640
Speaker 3: doing insurance work and this person over here has that

535
00:28:21,040 --> 00:28:24,280
Speaker 3: has that data and they start ordering parts and you know,

536
00:28:24,320 --> 00:28:26,840
Speaker 3: it goes on and on. It is a very production style.

537
00:28:26,960 --> 00:28:30,840
Speaker 3: So to take a car and make it leave the

538
00:28:30,880 --> 00:28:32,800
Speaker 3: facility for a while where it may have to set

539
00:28:32,840 --> 00:28:36,120
Speaker 3: a few days, well that's not good because the insurance

540
00:28:36,200 --> 00:28:38,240
Speaker 3: is going to look down on me because someone else

541
00:28:38,360 --> 00:28:41,680
Speaker 3: was busy. But you know, it's all very statistics driving, because.

542
00:28:43,280 --> 00:28:45,240
Speaker 1: Not only that, can the dealership that you ship the

543
00:28:45,240 --> 00:28:47,840
Speaker 1: car off to, can they get the programming it one day,

544
00:28:47,840 --> 00:28:50,280
Speaker 1: two day, three days a week, two weeks out? And

545
00:28:50,320 --> 00:28:52,280
Speaker 1: then the person's in a rental car longer and it

546
00:28:52,400 --> 00:28:55,880
Speaker 1: drives the cost up and whole another conversation out, Hey, Hugh,

547
00:28:55,920 --> 00:28:57,960
Speaker 1: let's pull over and take a pause. When we come back,

548
00:28:58,280 --> 00:28:59,600
Speaker 1: I want to talk a little bit. Maybe you can

549
00:28:59,640 --> 00:29:02,080
Speaker 1: give us a peak. So what's the next evolution of Opus?

550
00:29:02,080 --> 00:29:04,680
Speaker 1: Where do you see it going? The whole concept of

551
00:29:04,760 --> 00:29:08,560
Speaker 1: scan and support and technology as it is, you know,

552
00:29:08,680 --> 00:29:11,200
Speaker 1: is there more coming down the line? As systems evolve?

553
00:29:11,440 --> 00:29:13,640
Speaker 1: How does opus evolve too? So we're here with Hugh

554
00:29:13,680 --> 00:29:15,560
Speaker 1: Atkins of Opus iv S. I'm running Indie in the

555
00:29:15,600 --> 00:29:17,520
Speaker 1: Card Doctor. We'll both be back right after this. Don't

556
00:29:17,560 --> 00:29:29,560
Speaker 1: go away, Hey, we're back ronning any and the Card

557
00:29:29,560 --> 00:29:32,320
Speaker 1: Doctor here with Hugh Atkins of Opus Opus I v S.

558
00:29:32,600 --> 00:29:34,640
Speaker 1: Here real quick because we've got just a couple of

559
00:29:34,640 --> 00:29:38,000
Speaker 1: minutes in this segment. The future right where is the

560
00:29:38,000 --> 00:29:40,760
Speaker 1: future for Opus? We're talking scan tools and then you

561
00:29:40,760 --> 00:29:44,880
Speaker 1: know where does ados the automatic drivers says systems figure

562
00:29:44,920 --> 00:29:47,400
Speaker 1: in or are you guys able to calibrate that over

563
00:29:47,440 --> 00:29:48,920
Speaker 1: the phone and what's the story there?

564
00:29:49,960 --> 00:29:52,560
Speaker 3: We can, it's through the tool and over the phone.

565
00:29:52,680 --> 00:29:54,880
Speaker 3: So you know part of it is having the OE

566
00:29:54,960 --> 00:29:58,480
Speaker 3: tool in the device and we can operate on that

567
00:29:58,880 --> 00:30:03,360
Speaker 3: on behalf of the the body shop. Now there's different types.

568
00:30:03,400 --> 00:30:06,520
Speaker 3: So we have just the calibrations and sometimes that's all

569
00:30:06,520 --> 00:30:09,040
Speaker 3: you need to do. Sometimes you have a calibration and

570
00:30:09,080 --> 00:30:12,120
Speaker 3: then you have to advise on targets that is how

571
00:30:12,160 --> 00:30:13,960
Speaker 3: to use them, where to get them, or how to

572
00:30:14,000 --> 00:30:17,560
Speaker 3: make them sometimes and we have and some that are

573
00:30:17,640 --> 00:30:20,280
Speaker 3: calibration and also a drive cycle. This is where they

574
00:30:20,280 --> 00:30:24,520
Speaker 3: would audit that the vehicle automatically learns. And we do

575
00:30:24,600 --> 00:30:27,600
Speaker 3: have experts people like the IVSA sixty. Intact, we call

576
00:30:27,640 --> 00:30:31,800
Speaker 3: them I vs. One eight and they are experts on adas.

577
00:30:31,920 --> 00:30:35,160
Speaker 3: And we have a guy who knows FCA, aidas and

578
00:30:35,200 --> 00:30:38,080
Speaker 3: another one who does Nissan adas, et cetera, et cetera.

579
00:30:38,600 --> 00:30:41,200
Speaker 3: So by way of the vent, the call goes to

580
00:30:41,240 --> 00:30:43,720
Speaker 3: the right guy. He has his knowledge and experience and

581
00:30:43,840 --> 00:30:47,280
Speaker 3: he works with you to be sure and calibrate that

582
00:30:47,760 --> 00:30:48,640
Speaker 3: vehicle properly.

583
00:30:48,920 --> 00:30:52,280
Speaker 1: Do you see the day where AIDS is all going

584
00:30:52,280 --> 00:30:54,600
Speaker 1: to become self calibrating, where the targets are going to

585
00:30:54,640 --> 00:30:57,520
Speaker 1: go away and it's just going to be a question

586
00:30:57,560 --> 00:30:59,720
Speaker 1: of driving the vehicle in a drive cycle. Do you

587
00:30:59,720 --> 00:31:02,480
Speaker 1: think that's got a possibility because the targets have to

588
00:31:02,480 --> 00:31:03,680
Speaker 1: be a pain in the neck, right.

589
00:31:04,680 --> 00:31:09,040
Speaker 3: Well, you know that's like you know, once the vehicle

590
00:31:09,120 --> 00:31:11,600
Speaker 3: is on the road, it's on the road. You never

591
00:31:11,800 --> 00:31:14,360
Speaker 3: it never really comes off the road. You still always

592
00:31:14,400 --> 00:31:17,400
Speaker 3: have that. And even though technology does march on, oh

593
00:31:17,440 --> 00:31:19,880
Speaker 3: ease will use the same module over and over because

594
00:31:19,880 --> 00:31:22,560
Speaker 3: they don't want to redesign a module, right right, So, yeah,

595
00:31:22,680 --> 00:31:25,240
Speaker 3: I think you're always going to have some amount of targets.

596
00:31:25,680 --> 00:31:29,960
Speaker 3: Now as technology goes yeah, they'll start there'll be a

597
00:31:30,000 --> 00:31:32,680
Speaker 3: calibration of a dry cycle, so it automatically learns. But

598
00:31:32,680 --> 00:31:35,200
Speaker 3: I don't think you'll ever be able to eliminate that. Yeah,

599
00:31:35,280 --> 00:31:37,800
Speaker 3: so you're always going to have this landscape of types

600
00:31:37,800 --> 00:31:42,760
Speaker 3: of hatas and types of calibrations. What we're doing is

601
00:31:42,760 --> 00:31:45,760
Speaker 3: we're automating that and helping to advise and I think

602
00:31:46,080 --> 00:31:48,640
Speaker 3: in the future where we're going is our schedule is

603
00:31:48,680 --> 00:31:50,800
Speaker 3: going to be able to tell you, hey, this vehicle,

604
00:31:51,000 --> 00:31:54,160
Speaker 3: it already tells you might have this set of equipment

605
00:31:54,440 --> 00:31:56,920
Speaker 3: on it, so here's how to check for it. Where

606
00:31:56,960 --> 00:32:00,200
Speaker 3: we'll probably go in the future is hey, that and

607
00:32:00,280 --> 00:32:03,720
Speaker 3: has this, that and the other on it. And we're

608
00:32:03,720 --> 00:32:06,040
Speaker 3: not quite there yet. We're working on it. But you know,

609
00:32:06,080 --> 00:32:08,440
Speaker 3: the more simple we can make it for the body

610
00:32:08,440 --> 00:32:10,440
Speaker 3: shop to know exactly what to do, the more we

611
00:32:10,520 --> 00:32:13,560
Speaker 3: help that production stay up and going, We help them

612
00:32:13,600 --> 00:32:17,040
Speaker 3: produce profit for themselves, and everybody wins.

613
00:32:17,040 --> 00:32:20,760
Speaker 1: There last question in our in our last minute EVS

614
00:32:20,920 --> 00:32:24,240
Speaker 1: electric vehicles. Is there an OPUS in the future of

615
00:32:24,280 --> 00:32:27,440
Speaker 1: EVS that will interface with them?

616
00:32:27,760 --> 00:32:30,680
Speaker 3: There absolutely is. I mean, they are vehicles on the road.

617
00:32:30,880 --> 00:32:34,560
Speaker 3: OPUS helps repair vehicles and it doesn't have to have

618
00:32:34,600 --> 00:32:38,520
Speaker 3: an internal combust an engine to really need help. And

619
00:32:38,520 --> 00:32:40,880
Speaker 3: I think there's a lot of shops out there who

620
00:32:40,960 --> 00:32:44,360
Speaker 3: do need help with EVS. It's a different type of car,

621
00:32:44,840 --> 00:32:48,080
Speaker 3: and it's a different type of it have new and

622
00:32:48,120 --> 00:32:51,080
Speaker 3: different subsystems, and that's probably why they need the help.

623
00:32:51,440 --> 00:32:53,880
Speaker 3: And yes, we are there and we do help a

624
00:32:53,920 --> 00:32:58,560
Speaker 3: lot of shops, you know, get the repair done correctly

625
00:32:58,680 --> 00:33:00,960
Speaker 3: and get there and get that safely under round.

626
00:33:01,040 --> 00:33:03,640
Speaker 1: You know. The OE side. The ability to interface with

627
00:33:03,680 --> 00:33:07,080
Speaker 1: OI software is to me is the ace in the hole,

628
00:33:07,120 --> 00:33:09,160
Speaker 1: and that's what makes Opus or part of what makes

629
00:33:09,160 --> 00:33:11,200
Speaker 1: Opus so special, because there's so many pieces to the

630
00:33:11,240 --> 00:33:13,120
Speaker 1: puzzle here. I want to thank you for taking the

631
00:33:13,160 --> 00:33:15,640
Speaker 1: time today. I'm sure the listeners really enjoyed it. I

632
00:33:15,680 --> 00:33:17,800
Speaker 1: know I did. It's I always learned something every time

633
00:33:17,800 --> 00:33:19,120
Speaker 1: I talk to one of you guys. It's just been

634
00:33:19,160 --> 00:33:21,880
Speaker 1: an absolute pleasure, sir. If anybody's looking for more information,

635
00:33:21,960 --> 00:33:22,760
Speaker 1: is there a website?

636
00:33:24,200 --> 00:33:28,160
Speaker 3: Yeah, there is, it's www opusivs dot com.

637
00:33:28,200 --> 00:33:31,120
Speaker 1: Cool means Hugh Atkins opis IVS. We'll have you back

638
00:33:31,120 --> 00:33:32,680
Speaker 1: again real soon. You'd take good care and have a

639
00:33:32,680 --> 00:33:33,440
Speaker 1: good rest of the day.

640
00:33:34,360 --> 00:33:35,080
Speaker 3: Thank you too.

641
00:33:35,120 --> 00:33:35,720
Speaker 1: You're very welcome.

642
00:33:35,720 --> 00:33:36,560
Speaker 3: I'm run appreciate it.

643
00:33:37,000 --> 00:33:39,040
Speaker 1: You're very welcome, sir. I'm running any in the card doctor.

644
00:33:39,080 --> 00:33:49,680
Speaker 1: I'll be back right after this. Don't go away. Welcome

645
00:33:49,680 --> 00:33:51,400
Speaker 1: back running any of the card doctor. I want to

646
00:33:51,440 --> 00:33:55,400
Speaker 1: thank you Atkins again. OPISIVS, opisibs dot com. If you're

647
00:33:55,440 --> 00:33:58,720
Speaker 1: looking for more information, it's you know, you have to

648
00:33:58,840 --> 00:34:02,320
Speaker 1: use the tool to understand the technology of it. But

649
00:34:02,960 --> 00:34:05,240
Speaker 1: you know you'll grab a scan tool if you're in

650
00:34:05,280 --> 00:34:07,080
Speaker 1: a shop or you're doing it yourself, and it'll give

651
00:34:07,080 --> 00:34:08,960
Speaker 1: you a great information if it's a good tool. And

652
00:34:09,000 --> 00:34:11,640
Speaker 1: we've had other tool manufacturers out there. You know, you

653
00:34:11,719 --> 00:34:13,560
Speaker 1: maybe you're going to use a launch first and then

654
00:34:13,640 --> 00:34:16,520
Speaker 1: go grab an Opus as you as the problem escalates

655
00:34:16,520 --> 00:34:20,480
Speaker 1: and so forth. But the neat thing that Opus does

656
00:34:20,920 --> 00:34:23,200
Speaker 1: is their tech support and their ability to talk to

657
00:34:24,000 --> 00:34:26,719
Speaker 1: you know, factory trained technicians. Sometimes I get to talk

658
00:34:26,760 --> 00:34:29,160
Speaker 1: to an engineer or two and how this works, how

659
00:34:29,160 --> 00:34:31,840
Speaker 1: that works, a lot of information. They're awful lot of information,

660
00:34:32,160 --> 00:34:34,759
Speaker 1: and then you know, you come to the conclusion that

661
00:34:34,920 --> 00:34:37,160
Speaker 1: you still can't be prepared for everything that's out there.

662
00:34:37,680 --> 00:34:40,359
Speaker 1: We had a twenty one jeep gladiator as my last

663
00:34:40,400 --> 00:34:43,360
Speaker 1: job of the day this past week, and it was

664
00:34:43,400 --> 00:34:46,000
Speaker 1: a simple thing. It was just an oil change. I

665
00:34:46,320 --> 00:34:47,719
Speaker 1: changed the oil and then I had to do an

666
00:34:47,760 --> 00:34:49,880
Speaker 1: oil reset. Now on a jeep Gladiator, a lot of

667
00:34:49,880 --> 00:34:52,279
Speaker 1: the jeeps, you know, the oil reset is done through

668
00:34:52,280 --> 00:34:53,840
Speaker 1: a screen and you scroll down and you get to

669
00:34:53,880 --> 00:34:55,759
Speaker 1: the okay and you say it says click hit the

670
00:34:55,800 --> 00:34:58,880
Speaker 1: ok button and hold it down and all reset. It

671
00:34:58,920 --> 00:35:01,799
Speaker 1: doesn't work. Tried it a second time. It doesn't work.

672
00:35:02,560 --> 00:35:05,160
Speaker 1: Thought about it. Left the key on like I was doing,

673
00:35:05,760 --> 00:35:08,200
Speaker 1: and engine not running, and I pressed the gas pedal

674
00:35:08,239 --> 00:35:10,520
Speaker 1: three times. That reset it, just like you were doing

675
00:35:10,560 --> 00:35:13,520
Speaker 1: an old school GM. So sometimes the technology it's just

676
00:35:13,640 --> 00:35:16,120
Speaker 1: not perfect. I'm ronning eighty in the car doctor, reminding

677
00:35:16,120 --> 00:35:19,280
Speaker 1: you till the next time. Good mechanics aren't expensive, they're priceless.

678
00:35:19,520 --> 00:35:29,120
Speaker 1: See you