WEBVTT - No More Haircut Cancellations!

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<v Speaker 1>Don't answer the phone.

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<v Speaker 2>Elvis Duran the Elvis Duran phone tap.

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<v Speaker 1>Hi, Garrett, what's your phone tap about?

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<v Speaker 3>Today?

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<v Speaker 4>Courtney wants to play a phone tap on her friend Bobby. Now,

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<v Speaker 4>Bobby's notorious for booking appointments to get his hair cut

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<v Speaker 4>at the salon and then canceling at the last second.

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<v Speaker 4>So Courtney said, why don't you call Bobby, mess with

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<v Speaker 4>him a little bit and say, hey, you've canceled one

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<v Speaker 4>too many times and enough is enough?

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<v Speaker 1>All right, don't mess with someone's hair appointments. Hair is

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<v Speaker 1>a very personal thing.

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<v Speaker 2>As you know. Yeah, don't really see what happened to

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<v Speaker 2>Garrett's phone tap?

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<v Speaker 3>Well, Hi is Bobby there speaking Bobby. Hi, this is

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<v Speaker 3>Benjamin over at salon.

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<v Speaker 2>Hello, Benjamin, I.

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<v Speaker 3>Noticed that you canceled your appointment for today. Is that true?

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<v Speaker 2>Yes, Unfortunately, I'm on my way out of town this

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<v Speaker 2>afternoon and I have no choice but that canceled up

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<v Speaker 2>and hopefully we can reschedule that.

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<v Speaker 3>Well, what we've instituted over the past two months from

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<v Speaker 3>loss of customers due to cancelations is that we don't

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<v Speaker 3>allow anyone after the fourth time of them canceling the

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<v Speaker 3>appointment to come back to our salon. We said, yes,

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<v Speaker 3>you go somewhere else. So that's what I'm here to do.

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<v Speaker 2>This is a problem because, as I said, I am

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<v Speaker 2>on my way out of town today. I have very

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<v Speaker 2>important business to take care of and I had no chance. Honestly,

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<v Speaker 2>I don't even know who you are, and I've been

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<v Speaker 2>coming there for eight years. So is Catherine there. Let

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<v Speaker 2>me talk to you, Catherine very well.

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<v Speaker 3>Catherine's not here today.

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<v Speaker 2>Well taken everyone who works in that place, everyone including

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<v Speaker 2>your owner.

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<v Speaker 3>I have taken over the bookings for the past three weeks,

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<v Speaker 3>and I've seen that this is the first problem we

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<v Speaker 3>have had since we've implemented this new rule.

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<v Speaker 2>So Benja rule of yours is not going to be

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<v Speaker 2>the last problem. Well, I'm completely unreasonable. It's terrible policy,

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<v Speaker 2>it's awful, and I have brought you so much business.

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<v Speaker 2>And I'm going to tell you something, a little, miss Nancy,

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<v Speaker 2>I'm don want to check that attitude before someone goes

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<v Speaker 2>a house on your sister.

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<v Speaker 3>Please just do us a favor. We don't want to

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<v Speaker 3>cause any fights or any any harm.

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<v Speaker 2>You've already caused a fight and you've already done your harm.

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<v Speaker 2>I don't need your lousy haircuts? All right, can't I

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<v Speaker 2>tell you?

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<v Speaker 1>He's a tonal drama queen. Oh my god.

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<v Speaker 3>All right, So this is what we're gonna do. We're

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<v Speaker 3>gonna have you call him back, and we're just gonna

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<v Speaker 3>sit back and you're just gonna act like you have

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<v Speaker 3>no idea what's going on?

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<v Speaker 1>All right? Okay? Right?

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<v Speaker 2>Cool? Hello? Hello?

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<v Speaker 1>What's going on?

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<v Speaker 2>Oh honey? You are not going to believe the call

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<v Speaker 2>I just got exposing the mail with the lawn. They

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<v Speaker 2>told me I couldn't even come there anymore because I

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<v Speaker 2>canceled my appointment.

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<v Speaker 1>They want to get your hair cut there anymore.

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<v Speaker 2>It's utterly ridiculous what they said. I've canceled my appointment

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<v Speaker 2>last three strikes or whatever, and so they're not gonna

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<v Speaker 2>let me come there anymore. The guy who called me,

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<v Speaker 2>I've never even heard of him before, and I know

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<v Speaker 2>everyone who works there, And the next time I talked

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<v Speaker 2>to Raymond, I'm gonna set that bitch on fire.

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<v Speaker 1>So you'll move forward, you'll go somewhere else.

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<v Speaker 2>People who are gonna make it their jobs to contact

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<v Speaker 2>customers of a place need to understand that this is

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<v Speaker 2>not how you treat them.

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<v Speaker 1>You know what supercut is having a really good deal

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<v Speaker 1>this week.

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<v Speaker 2>Oh my god, I can't even believe you just said that.

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<v Speaker 2>When was the last time you went with super cousin?

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<v Speaker 2>Oh my god, I just well, you know what, I

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<v Speaker 2>just tweeted it. It's going on my Twitter and my

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<v Speaker 2>Facebook and everyone who follows me is going to know

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<v Speaker 2>exactly how full of this salon is. So if they

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<v Speaker 2>don't want me around, then they're not going to have

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<v Speaker 2>my two undred followers either.

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<v Speaker 1>You are always late.

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<v Speaker 2>I could use your support, Darling.

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<v Speaker 1>That's totally support you, Bobby. I support you, honey. This

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<v Speaker 1>is but you do need to work on your PROMPTSS

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<v Speaker 1>and you need to work on being on time. And

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<v Speaker 1>so I think this was a good lesson for you.

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<v Speaker 2>I'm a little flower gasid that after what I just

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<v Speaker 2>went through, you are giving me this kind of on

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<v Speaker 2>the phone. I don't even appreciate this. I don't even

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<v Speaker 2>know who I'm talking to right now. Who is this

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<v Speaker 2>person that I am talking to right now? Oh my god.

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<v Speaker 3>Bobby, who is this? My name's Garrett from Elvis Duran

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<v Speaker 3>in the Morning Show. And you just got phone tapped.

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<v Speaker 1>No, sorry, I couldn't read it.

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<v Speaker 2>Oh my god. I can't believe you did this your

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<v Speaker 2>best friend, Courtney. My revenge is going to be swift

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<v Speaker 2>and terrible handy

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<v Speaker 3>Elvis Durant phone tap