1 00:00:00,120 --> 00:00:01,160 Speaker 1: Don't answer the phone. 2 00:00:01,320 --> 00:00:03,880 Speaker 2: Elvis Duran the Elvis Duran phone tap. 3 00:00:04,080 --> 00:00:05,400 Speaker 1: Hi, Garrett, what's your phone tap about? 4 00:00:05,440 --> 00:00:05,680 Speaker 3: Today? 5 00:00:05,720 --> 00:00:08,559 Speaker 4: Courtney wants to play a phone tap on her friend Bobby. Now, 6 00:00:08,600 --> 00:00:11,680 Speaker 4: Bobby's notorious for booking appointments to get his hair cut 7 00:00:11,680 --> 00:00:13,920 Speaker 4: at the salon and then canceling at the last second. 8 00:00:14,360 --> 00:00:16,439 Speaker 4: So Courtney said, why don't you call Bobby, mess with 9 00:00:16,480 --> 00:00:18,680 Speaker 4: him a little bit and say, hey, you've canceled one 10 00:00:18,720 --> 00:00:20,599 Speaker 4: too many times and enough is enough? 11 00:00:21,480 --> 00:00:26,079 Speaker 1: All right, don't mess with someone's hair appointments. Hair is 12 00:00:26,079 --> 00:00:27,160 Speaker 1: a very personal thing. 13 00:00:27,000 --> 00:00:29,000 Speaker 2: As you know. Yeah, don't really see what happened to 14 00:00:29,040 --> 00:00:29,840 Speaker 2: Garrett's phone tap? 15 00:00:30,240 --> 00:00:34,879 Speaker 3: Well, Hi is Bobby there speaking Bobby. Hi, this is 16 00:00:34,920 --> 00:00:37,440 Speaker 3: Benjamin over at salon. 17 00:00:37,960 --> 00:00:39,080 Speaker 2: Hello, Benjamin, I. 18 00:00:39,159 --> 00:00:42,000 Speaker 3: Noticed that you canceled your appointment for today. Is that true? 19 00:00:42,240 --> 00:00:44,440 Speaker 2: Yes, Unfortunately, I'm on my way out of town this 20 00:00:44,520 --> 00:00:47,000 Speaker 2: afternoon and I have no choice but that canceled up 21 00:00:47,200 --> 00:00:48,320 Speaker 2: and hopefully we can reschedule that. 22 00:00:48,960 --> 00:00:51,639 Speaker 3: Well, what we've instituted over the past two months from 23 00:00:51,720 --> 00:00:54,960 Speaker 3: loss of customers due to cancelations is that we don't 24 00:00:55,000 --> 00:00:58,040 Speaker 3: allow anyone after the fourth time of them canceling the 25 00:00:58,040 --> 00:01:00,160 Speaker 3: appointment to come back to our salon. We said, yes, 26 00:01:00,280 --> 00:01:02,360 Speaker 3: you go somewhere else. So that's what I'm here to do. 27 00:01:02,920 --> 00:01:05,840 Speaker 2: This is a problem because, as I said, I am 28 00:01:05,840 --> 00:01:07,400 Speaker 2: on my way out of town today. I have very 29 00:01:07,400 --> 00:01:12,320 Speaker 2: important business to take care of and I had no chance. Honestly, 30 00:01:12,400 --> 00:01:14,400 Speaker 2: I don't even know who you are, and I've been 31 00:01:14,400 --> 00:01:16,480 Speaker 2: coming there for eight years. So is Catherine there. Let 32 00:01:16,520 --> 00:01:18,920 Speaker 2: me talk to you, Catherine very well. 33 00:01:19,040 --> 00:01:20,080 Speaker 3: Catherine's not here today. 34 00:01:20,200 --> 00:01:24,280 Speaker 2: Well taken everyone who works in that place, everyone including 35 00:01:24,319 --> 00:01:24,759 Speaker 2: your owner. 36 00:01:24,920 --> 00:01:27,080 Speaker 3: I have taken over the bookings for the past three weeks, 37 00:01:27,120 --> 00:01:29,920 Speaker 3: and I've seen that this is the first problem we 38 00:01:30,000 --> 00:01:32,160 Speaker 3: have had since we've implemented this new rule. 39 00:01:32,400 --> 00:01:34,880 Speaker 2: So Benja rule of yours is not going to be 40 00:01:34,880 --> 00:01:39,480 Speaker 2: the last problem. Well, I'm completely unreasonable. It's terrible policy, 41 00:01:39,560 --> 00:01:42,640 Speaker 2: it's awful, and I have brought you so much business. 42 00:01:42,720 --> 00:01:44,480 Speaker 2: And I'm going to tell you something, a little, miss Nancy, 43 00:01:44,520 --> 00:01:46,679 Speaker 2: I'm don want to check that attitude before someone goes 44 00:01:46,680 --> 00:01:47,680 Speaker 2: a house on your sister. 45 00:01:47,920 --> 00:01:49,680 Speaker 3: Please just do us a favor. We don't want to 46 00:01:49,760 --> 00:01:51,639 Speaker 3: cause any fights or any any harm. 47 00:01:52,400 --> 00:01:55,279 Speaker 2: You've already caused a fight and you've already done your harm. 48 00:01:55,680 --> 00:02:00,560 Speaker 2: I don't need your lousy haircuts? All right, can't I 49 00:02:00,600 --> 00:02:00,960 Speaker 2: tell you? 50 00:02:00,960 --> 00:02:03,400 Speaker 1: He's a tonal drama queen. Oh my god. 51 00:02:04,080 --> 00:02:05,600 Speaker 3: All right, So this is what we're gonna do. We're 52 00:02:05,600 --> 00:02:07,440 Speaker 3: gonna have you call him back, and we're just gonna 53 00:02:07,440 --> 00:02:09,120 Speaker 3: sit back and you're just gonna act like you have 54 00:02:09,200 --> 00:02:10,040 Speaker 3: no idea what's going on? 55 00:02:10,080 --> 00:02:11,720 Speaker 1: All right? Okay? Right? 56 00:02:11,800 --> 00:02:15,960 Speaker 2: Cool? Hello? Hello? 57 00:02:16,360 --> 00:02:17,000 Speaker 1: What's going on? 58 00:02:17,320 --> 00:02:20,799 Speaker 2: Oh honey? You are not going to believe the call 59 00:02:20,960 --> 00:02:23,679 Speaker 2: I just got exposing the mail with the lawn. They 60 00:02:23,880 --> 00:02:25,800 Speaker 2: told me I couldn't even come there anymore because I 61 00:02:25,840 --> 00:02:26,920 Speaker 2: canceled my appointment. 62 00:02:27,680 --> 00:02:29,680 Speaker 1: They want to get your hair cut there anymore. 63 00:02:30,000 --> 00:02:33,840 Speaker 2: It's utterly ridiculous what they said. I've canceled my appointment 64 00:02:33,919 --> 00:02:36,799 Speaker 2: last three strikes or whatever, and so they're not gonna 65 00:02:36,880 --> 00:02:39,520 Speaker 2: let me come there anymore. The guy who called me, 66 00:02:39,560 --> 00:02:41,520 Speaker 2: I've never even heard of him before, and I know 67 00:02:41,600 --> 00:02:43,799 Speaker 2: everyone who works there, And the next time I talked 68 00:02:43,800 --> 00:02:46,200 Speaker 2: to Raymond, I'm gonna set that bitch on fire. 69 00:02:46,440 --> 00:02:48,399 Speaker 1: So you'll move forward, you'll go somewhere else. 70 00:02:50,000 --> 00:02:52,320 Speaker 2: People who are gonna make it their jobs to contact 71 00:02:52,360 --> 00:02:54,840 Speaker 2: customers of a place need to understand that this is 72 00:02:54,960 --> 00:02:56,000 Speaker 2: not how you treat them. 73 00:02:56,320 --> 00:02:58,200 Speaker 1: You know what supercut is having a really good deal 74 00:02:58,280 --> 00:02:58,680 Speaker 1: this week. 75 00:02:58,840 --> 00:03:01,520 Speaker 2: Oh my god, I can't even believe you just said that. 76 00:03:02,680 --> 00:03:04,440 Speaker 2: When was the last time you went with super cousin? 77 00:03:04,720 --> 00:03:07,280 Speaker 2: Oh my god, I just well, you know what, I 78 00:03:07,360 --> 00:03:09,040 Speaker 2: just tweeted it. It's going on my Twitter and my 79 00:03:09,080 --> 00:03:11,200 Speaker 2: Facebook and everyone who follows me is going to know 80 00:03:11,240 --> 00:03:14,160 Speaker 2: exactly how full of this salon is. So if they 81 00:03:14,160 --> 00:03:15,799 Speaker 2: don't want me around, then they're not going to have 82 00:03:15,840 --> 00:03:17,000 Speaker 2: my two undred followers either. 83 00:03:17,280 --> 00:03:18,200 Speaker 1: You are always late. 84 00:03:18,840 --> 00:03:20,640 Speaker 2: I could use your support, Darling. 85 00:03:20,880 --> 00:03:24,280 Speaker 1: That's totally support you, Bobby. I support you, honey. This 86 00:03:24,480 --> 00:03:27,520 Speaker 1: is but you do need to work on your PROMPTSS 87 00:03:27,560 --> 00:03:29,040 Speaker 1: and you need to work on being on time. And 88 00:03:29,080 --> 00:03:31,240 Speaker 1: so I think this was a good lesson for you. 89 00:03:31,919 --> 00:03:34,240 Speaker 2: I'm a little flower gasid that after what I just 90 00:03:34,280 --> 00:03:36,200 Speaker 2: went through, you are giving me this kind of on 91 00:03:36,240 --> 00:03:38,600 Speaker 2: the phone. I don't even appreciate this. I don't even 92 00:03:38,600 --> 00:03:40,520 Speaker 2: know who I'm talking to right now. Who is this 93 00:03:40,600 --> 00:03:43,960 Speaker 2: person that I am talking to right now? Oh my god. 94 00:03:44,080 --> 00:03:47,880 Speaker 3: Bobby, who is this? My name's Garrett from Elvis Duran 95 00:03:47,960 --> 00:03:49,720 Speaker 3: in the Morning Show. And you just got phone tapped. 96 00:03:51,120 --> 00:03:55,840 Speaker 1: No, sorry, I couldn't read it. 97 00:03:55,960 --> 00:03:58,360 Speaker 2: Oh my god. I can't believe you did this your 98 00:03:58,360 --> 00:04:00,800 Speaker 2: best friend, Courtney. My revenge is going to be swift 99 00:04:00,840 --> 00:04:02,360 Speaker 2: and terrible handy 100 00:04:02,520 --> 00:04:04,000 Speaker 3: Elvis Durant phone tap