1 00:00:00,400 --> 00:00:03,840 Speaker 1: It's another jubile phone frame morning twenties. 2 00:00:12,480 --> 00:00:12,880 Speaker 2: Hello. 3 00:00:13,320 --> 00:00:14,600 Speaker 1: Hi, is this Vanessa? 4 00:00:15,360 --> 00:00:17,200 Speaker 2: Yes, yes, just this Hi. 5 00:00:17,400 --> 00:00:21,080 Speaker 3: My name's Haley from Cosmetics dot com and we're calling 6 00:00:21,160 --> 00:00:24,760 Speaker 3: in regards to an email you sent. Uh butt, they 7 00:00:24,760 --> 00:00:26,239 Speaker 3: complain about one of our products. 8 00:00:26,640 --> 00:00:29,440 Speaker 2: Oh, thank you for calling me. Yeah, this is like 9 00:00:29,520 --> 00:00:33,360 Speaker 2: the second time this has happened to me. I ordered 10 00:00:33,520 --> 00:00:38,440 Speaker 2: this night cream that supposedly all pure, you know, made 11 00:00:38,440 --> 00:00:42,279 Speaker 2: with avocado and cactus oil and this nut, and it 12 00:00:42,280 --> 00:00:45,840 Speaker 2: has a horrible ellie. 13 00:00:46,440 --> 00:00:48,559 Speaker 1: Yes, I'm ready. Hi. 14 00:00:48,680 --> 00:00:52,640 Speaker 3: Yes, sorry, you totally got all your issues in the email. 15 00:00:53,320 --> 00:00:59,720 Speaker 3: Actually right now, our founder actually would love to talk 16 00:00:59,760 --> 00:01:02,640 Speaker 3: to you personally. He takes it very seriously every email 17 00:01:02,680 --> 00:01:05,720 Speaker 3: that comes in and would just love to understand the 18 00:01:05,800 --> 00:01:07,600 Speaker 3: problem better and help you fix it. 19 00:01:08,280 --> 00:01:10,800 Speaker 2: Oh okay, that that would be wonderful. Thank you. 20 00:01:11,040 --> 00:01:20,080 Speaker 1: Yeah, of course I unpatch you through. Yeah it's a Lario. 21 00:01:21,000 --> 00:01:23,880 Speaker 2: Oh hi, I'm sorry. What is your name again? 22 00:01:23,920 --> 00:01:28,640 Speaker 1: Alario? I owned the company. I take time to talk 23 00:01:28,680 --> 00:01:28,880 Speaker 1: to you. 24 00:01:28,959 --> 00:01:34,000 Speaker 2: Yes, yeah, thank you. Well, I've been your products. It's 25 00:01:34,080 --> 00:01:37,039 Speaker 2: just not the one that I ordered. I wanted the 26 00:01:37,040 --> 00:01:37,959 Speaker 2: one on the orange. 27 00:01:39,080 --> 00:01:41,840 Speaker 1: No no, no, no, no, what what do you mean? 28 00:01:41,920 --> 00:01:41,960 Speaker 2: No? 29 00:01:43,160 --> 00:01:43,760 Speaker 1: What do you need. 30 00:01:44,640 --> 00:01:46,600 Speaker 2: Well, no, I just want that one. 31 00:01:48,120 --> 00:01:50,000 Speaker 1: Alario, send you what you need put on. 32 00:01:49,920 --> 00:01:57,360 Speaker 2: Alio, I'm sorry, I understand, but honestly, it isn't. 33 00:01:56,200 --> 00:01:59,160 Speaker 4: Okay, Ilario. Go to your Instagram before sending out order. 34 00:01:59,200 --> 00:02:01,760 Speaker 4: Ilario chain so you don't know what you order. Alario, 35 00:02:01,840 --> 00:02:02,880 Speaker 4: send you what you need to put on? 36 00:02:03,640 --> 00:02:06,200 Speaker 2: You changed my order from Alaio. 37 00:02:06,440 --> 00:02:08,000 Speaker 1: Send you what you need put on. 38 00:02:09,160 --> 00:02:13,480 Speaker 2: Okay. I'm very sorry to disagree with you, but the 39 00:02:13,560 --> 00:02:16,040 Speaker 2: cream that I received is not the one I wanted, 40 00:02:16,240 --> 00:02:17,280 Speaker 2: and I don't want to. 41 00:02:18,760 --> 00:02:20,960 Speaker 1: Head you need to put. 42 00:02:20,800 --> 00:02:26,239 Speaker 2: On Okay, listen, I understand, but nevertheless, the customer is 43 00:02:26,240 --> 00:02:28,520 Speaker 2: supposed to always be right a lot wrong, and I 44 00:02:28,560 --> 00:02:30,960 Speaker 2: don't want this cream. I want the cream that I 45 00:02:30,960 --> 00:02:33,480 Speaker 2: had initially ordered. This is the second time this has 46 00:02:33,520 --> 00:02:34,600 Speaker 2: happened with your company. 47 00:02:35,720 --> 00:02:37,000 Speaker 1: The customer is Vanessa. 48 00:02:37,960 --> 00:02:38,440 Speaker 2: That is right? 49 00:02:39,240 --> 00:02:40,160 Speaker 1: Is wrong? Put on. 50 00:02:40,720 --> 00:02:43,960 Speaker 2: I'm going to be sending it back to you, and 51 00:02:44,000 --> 00:02:46,079 Speaker 2: I would like a complete refund. And I'm not going 52 00:02:46,080 --> 00:02:48,280 Speaker 2: to use your products at all anymore. Just from this 53 00:02:48,520 --> 00:02:49,040 Speaker 2: phone call. 54 00:02:49,280 --> 00:02:52,880 Speaker 1: No, Alario, send you more, you deny, send you more. 55 00:02:53,080 --> 00:02:56,320 Speaker 4: Every day for months, I send you more exact product. 56 00:02:56,400 --> 00:02:58,800 Speaker 1: Put on, Alario, say put on? 57 00:02:58,960 --> 00:03:01,560 Speaker 2: Wrong with you. I'm so sorry, this. 58 00:03:01,520 --> 00:03:08,160 Speaker 1: Is okay, Hilario. Sorry, Oh oh okay. 59 00:03:07,639 --> 00:03:11,239 Speaker 2: Thank you, Okay, thank you. I appreciate that. My heart 60 00:03:11,280 --> 00:03:14,120 Speaker 2: is pounding out of my chest here trying to communicate. 61 00:03:14,200 --> 00:03:18,839 Speaker 4: You say sorry, put on Lario, not sorry, Ilario, send 62 00:03:18,880 --> 00:03:21,320 Speaker 4: you what you need Alario know plo. 63 00:03:21,520 --> 00:03:25,280 Speaker 2: I think you're like schizophrenic now or something. I'm so sorry. 64 00:03:25,320 --> 00:03:27,760 Speaker 2: I will not be using a product anymore. In fact, 65 00:03:27,800 --> 00:03:29,720 Speaker 2: I will just be throwing this in the garbage if 66 00:03:29,720 --> 00:03:31,320 Speaker 2: you're not going to let me return it, and I 67 00:03:31,440 --> 00:03:34,440 Speaker 2: certainly will give you a terrible YELP review and tell 68 00:03:34,480 --> 00:03:37,360 Speaker 2: all my friends to never order anything from your company. 69 00:03:37,360 --> 00:03:41,120 Speaker 1: Oh okay, Ilario, hot broke in? Do you hear do 70 00:03:41,160 --> 00:03:43,920 Speaker 1: you hear breaking? Do you hear hot breaking? Alario? 71 00:03:44,000 --> 00:03:47,360 Speaker 4: Hot breaking everywhere? You're not going to wear Alario product? Alario, 72 00:03:47,400 --> 00:03:49,200 Speaker 4: send you what you need to put on Alario? 73 00:03:49,280 --> 00:03:49,880 Speaker 1: Heart breaking? 74 00:03:49,960 --> 00:03:50,280 Speaker 3: You hear? 75 00:03:50,400 --> 00:03:53,400 Speaker 1: Oh said val said Valin you here? 76 00:03:53,800 --> 00:03:58,640 Speaker 2: Okay, Aladius. I can't believe this. You are total, You're awful, 77 00:03:58,720 --> 00:04:01,160 Speaker 2: and I'm never going to order from Okay, Elio. 78 00:04:01,280 --> 00:04:03,600 Speaker 1: Let you know a phone prank, Ali, Let you know 79 00:04:03,600 --> 00:04:07,120 Speaker 1: a phone prank. Put on the phone prank. Put on yes, 80 00:04:07,760 --> 00:04:08,800 Speaker 1: I don't even know what you're saying. 81 00:04:08,800 --> 00:04:09,360 Speaker 2: Good. 82 00:04:09,400 --> 00:04:11,040 Speaker 4: This is actually Dubil from the Jubil Show doing a 83 00:04:11,040 --> 00:04:13,800 Speaker 4: phone prank on you, and your sister Natalia set you up. 84 00:04:14,960 --> 00:04:20,719 Speaker 2: Oh oh, I hate her. Okay. 85 00:04:21,440 --> 00:04:23,280 Speaker 4: She said, you've been ordering makeup from this website and 86 00:04:23,320 --> 00:04:25,359 Speaker 4: they keep screwing it up, so she wanted to mess 87 00:04:25,400 --> 00:04:25,680 Speaker 4: with you. 88 00:04:30,960 --> 00:04:34,520 Speaker 1: Wake up every morning with Jubile phone pranks weekday mornings 89 00:04:34,560 --> 00:04:35,320 Speaker 1: on the twenties,