1
00:00:00,440 --> 00:00:03,080
Speaker 1: I don't know if you heard reaching the in target

2
00:00:03,320 --> 00:00:05,440
Speaker 1: someone set a fire in the middle.

3
00:00:05,519 --> 00:00:07,280
Speaker 2: Set fire in the middle of the store.

4
00:00:07,280 --> 00:00:09,000
Speaker 3: So they can walk out with merchandise.

5
00:00:09,400 --> 00:00:12,039
Speaker 2: Yeah, that's kind of a genius idea, Jesus, that there's

6
00:00:12,039 --> 00:00:19,440
Speaker 2: a fire, like no one's looking at anything exactly. I'm

7
00:00:19,520 --> 00:00:24,160
Speaker 2: Jonathan Walton and this is Queen of the Con Season six,

8
00:00:24,720 --> 00:00:30,520
Speaker 2: The California Girls, Episode seven. We definitely play mind games.

9
00:00:31,640 --> 00:00:34,800
Speaker 2: This is a bonus episode where I sit down with

10
00:00:35,080 --> 00:00:39,200
Speaker 2: a death defying Lost Prevention officer who retail stores hire

11
00:00:39,360 --> 00:00:43,599
Speaker 2: to bust shoplifters. I swear this guy's life is like

12
00:00:43,760 --> 00:00:48,240
Speaker 2: a never ending Hollywood action movie, which probably explains why

13
00:00:48,280 --> 00:00:51,360
Speaker 2: the company he works for does not want him talking

14
00:00:51,400 --> 00:00:54,680
Speaker 2: to me. So we're doing the interview on the Extreme

15
00:00:54,800 --> 00:00:58,680
Speaker 2: DL and we're calling him Charlie. I'm grateful for you

16
00:00:58,920 --> 00:01:01,320
Speaker 2: and giving me the who's who, because you know, I

17
00:01:01,360 --> 00:01:04,360
Speaker 2: tried to go through the Lost Prevention but they're very

18
00:01:05,240 --> 00:01:07,800
Speaker 2: arms length, like they want me to talk to their

19
00:01:07,880 --> 00:01:11,760
Speaker 2: media spokesperson. They won't give me an actual Lost Prevention

20
00:01:12,040 --> 00:01:12,880
Speaker 2: guy or girl.

21
00:01:13,319 --> 00:01:18,559
Speaker 1: No, and then corporate yeah, really doesn't understand what we

22
00:01:18,640 --> 00:01:19,120
Speaker 1: go through.

23
00:01:19,319 --> 00:01:23,080
Speaker 2: Charlie works at a high end retail store in southern California.

24
00:01:23,480 --> 00:01:26,319
Speaker 2: I'm not at liberty to say which one, but his

25
00:01:26,440 --> 00:01:28,839
Speaker 2: Lost Prevention resume is impressive.

26
00:01:29,440 --> 00:01:31,399
Speaker 3: I live and breathe Lost Prevention, you name it.

27
00:01:31,440 --> 00:01:39,319
Speaker 1: I've worked the Walmart, Ross, TJ Max, Home Goods, Big Lots,

28
00:01:39,440 --> 00:01:49,200
Speaker 1: this Morning, Final, Northgate Market, Bayata Supermarket by Low Top Value.

29
00:01:49,080 --> 00:01:52,760
Speaker 2: And Charlie acknowledges that the way shoplifters are treated these

30
00:01:52,840 --> 00:01:55,920
Speaker 2: days has drastically changed over the years.

31
00:01:56,360 --> 00:01:58,240
Speaker 1: Just back in the days, it was just grab them

32
00:01:58,240 --> 00:02:00,600
Speaker 1: and risk them and no, now we gotta think the

33
00:02:00,960 --> 00:02:01,760
Speaker 1: see the whole picture.

34
00:02:01,880 --> 00:02:04,080
Speaker 2: So back in the day, you'd see a shop lifter

35
00:02:04,200 --> 00:02:05,200
Speaker 2: and you'd grab them.

36
00:02:05,880 --> 00:02:08,040
Speaker 1: Yeah, we would uh, we would wait till they walk

37
00:02:08,040 --> 00:02:11,600
Speaker 1: outside the store. Yeah, and then we had control holds

38
00:02:11,639 --> 00:02:16,160
Speaker 1: and we would handcuff, badge either eight turn around and

39
00:02:16,400 --> 00:02:19,519
Speaker 1: if they they didn't they resisted, we would use control holds,

40
00:02:19,560 --> 00:02:21,400
Speaker 1: bring them down, handcuff from or put them against the

41
00:02:21,400 --> 00:02:21,919
Speaker 1: wall or whatever.

42
00:02:22,400 --> 00:02:23,400
Speaker 2: And how long ago are we.

43
00:02:23,360 --> 00:02:29,600
Speaker 1: Talking when I did it at Walmart. I'm gonna say.

44
00:02:30,480 --> 00:02:33,400
Speaker 2: You been doing this sixteen years. Sixteen years, so I

45
00:02:33,440 --> 00:02:36,639
Speaker 2: mean when you started that was on Wow, you grab them.

46
00:02:36,760 --> 00:02:41,400
Speaker 1: There's actually still companies doing hands on norse Stroms grocery stores,

47
00:02:41,560 --> 00:02:43,120
Speaker 1: hands on, wow.

48
00:02:43,440 --> 00:02:46,280
Speaker 2: Because I've never and now most companies.

49
00:02:45,880 --> 00:02:50,160
Speaker 1: Do what all customer service, which means what that's what,

50
00:02:50,240 --> 00:02:53,160
Speaker 1: that's what we're supposed to do, which means so there's

51
00:02:53,240 --> 00:02:57,160
Speaker 1: different techniques that that are used, but mainly supposed to be.

52
00:02:57,240 --> 00:03:00,919
Speaker 1: Let's say, if we see you select a tie and

53
00:03:01,000 --> 00:03:03,880
Speaker 1: we see you conceal it, so we're supposed to approach

54
00:03:03,880 --> 00:03:05,119
Speaker 1: you and say, hey, how you doing serve?

55
00:03:05,320 --> 00:03:06,120
Speaker 3: Are you finding everything?

56
00:03:06,120 --> 00:03:06,440
Speaker 1: Okay?

57
00:03:07,680 --> 00:03:09,079
Speaker 3: Exactly do you want?

58
00:03:09,160 --> 00:03:11,640
Speaker 1: Do you need some matching socks to go with the

59
00:03:11,680 --> 00:03:15,720
Speaker 1: tie that you exact exactly that you selected.

60
00:03:16,240 --> 00:03:18,720
Speaker 2: And so so you're trying to low key let them

61
00:03:18,800 --> 00:03:22,160
Speaker 2: know that I saw you hit the tie. I'm onto you.

62
00:03:22,360 --> 00:03:25,200
Speaker 2: Let me politely try to get you to change your mind. Yeah,

63
00:03:25,240 --> 00:03:27,280
Speaker 2: and what usually happens? Do they change their mind?

64
00:03:27,560 --> 00:03:32,680
Speaker 1: Ah? Very small percentage. Most of these people are drug addicts,

65
00:03:33,520 --> 00:03:35,440
Speaker 1: don't have a job, gang members.

66
00:03:35,560 --> 00:03:37,640
Speaker 2: I mean that's their job as shoplift exactly. Yeah. I

67
00:03:37,640 --> 00:03:38,559
Speaker 2: had no Bosters.

68
00:03:38,680 --> 00:03:40,080
Speaker 1: I had no that's the name boosters.

69
00:03:40,120 --> 00:03:41,760
Speaker 2: It's like a career, it's a profession.

70
00:03:41,840 --> 00:03:42,000
Speaker 1: Yeap.

71
00:03:42,560 --> 00:03:45,880
Speaker 2: Gosh, it blew my mind. I had no idea I

72
00:03:45,920 --> 00:03:47,240
Speaker 2: talked to one of them. I put an ad on

73
00:03:47,280 --> 00:03:51,400
Speaker 2: Craigslist and I got daylus with hundreds of shoplifters wanted

74
00:03:51,440 --> 00:03:53,640
Speaker 2: to talk to me. And I interviewed some of them

75
00:03:53,640 --> 00:03:57,160
Speaker 2: to see which ones you know, And God, I talked

76
00:03:57,200 --> 00:04:00,400
Speaker 2: to this girl. Well, she's twenty nine or thirty, forget

77
00:04:00,400 --> 00:04:02,320
Speaker 2: how old she is. She was homeless and she got

78
00:04:02,360 --> 00:04:05,480
Speaker 2: into shop lifting accidentally. And you know, another homeless person

79
00:04:05,480 --> 00:04:07,720
Speaker 2: showed her and then first she was just driving them

80
00:04:07,760 --> 00:04:10,040
Speaker 2: around and then pay her one hundred bucks and then

81
00:04:10,080 --> 00:04:12,240
Speaker 2: she got into it. And at her height, she said

82
00:04:12,520 --> 00:04:14,640
Speaker 2: she was making a thousand dollars a day.

83
00:04:14,680 --> 00:04:16,040
Speaker 1: They go to different stores.

84
00:04:16,120 --> 00:04:17,000
Speaker 2: Yeah, that's all she does.

85
00:04:17,040 --> 00:04:20,120
Speaker 1: So they're exactly so they they make way more than

86
00:04:20,120 --> 00:04:23,760
Speaker 1: we do. Let's say the average Joe h boosting. So

87
00:04:23,800 --> 00:04:26,040
Speaker 1: they call it boosting. They call it boost it. Yeah.

88
00:04:26,080 --> 00:04:29,800
Speaker 2: Boosting is the act of concealing merchandise and walking out

89
00:04:29,880 --> 00:04:30,880
Speaker 2: without paying for it.

90
00:04:31,240 --> 00:04:32,640
Speaker 1: You know, I've trained a lot of IOPs in the

91
00:04:32,640 --> 00:04:36,800
Speaker 1: best and LPs are lost loss prevention slash astro protection.

92
00:04:36,839 --> 00:04:37,880
Speaker 1: Now they call them aster protection.

93
00:04:37,960 --> 00:04:38,599
Speaker 2: What do they call them?

94
00:04:38,880 --> 00:04:41,920
Speaker 1: So, either it's lost prevention officers or astro protection officer,

95
00:04:42,120 --> 00:04:44,040
Speaker 1: Asset protection or agent.

96
00:04:44,480 --> 00:04:46,360
Speaker 3: It changes in the industry.

97
00:04:46,560 --> 00:04:50,240
Speaker 2: The euphemisms are so funny. Why not just call them security?

98
00:04:50,640 --> 00:04:54,200
Speaker 1: I think because of a perspective. They want the business

99
00:04:54,400 --> 00:04:58,400
Speaker 1: aspect to not make it seem like security, like customers

100
00:04:58,400 --> 00:04:59,800
Speaker 1: to be worried concern about.

101
00:04:59,560 --> 00:05:03,160
Speaker 2: Going so so they wanted to knows prevention. So it's

102
00:05:03,200 --> 00:05:04,560
Speaker 2: all business protection.

103
00:05:04,720 --> 00:05:09,080
Speaker 1: Yeah. Every time they make decisions, they change policies or

104
00:05:09,800 --> 00:05:12,279
Speaker 1: a different approach, approaches. They think about what's best for

105
00:05:12,320 --> 00:05:16,240
Speaker 1: the business. The violent aspect, the where you can get hurt.

106
00:05:16,800 --> 00:05:19,400
Speaker 1: I trained people to keep their distance A lot of times.

107
00:05:19,440 --> 00:05:21,560
Speaker 1: You know, people have questioned me like, hey, why are

108
00:05:21,560 --> 00:05:25,200
Speaker 1: you so far? Based on uh, you know, my experience

109
00:05:25,200 --> 00:05:27,280
Speaker 1: of where I grew up and and you know, knowing

110
00:05:27,320 --> 00:05:30,440
Speaker 1: the streets, I can tell when someone potentially could be

111
00:05:30,560 --> 00:05:33,960
Speaker 1: aggressive or can have a weapon. So whenever i I'm

112
00:05:33,960 --> 00:05:36,320
Speaker 1: watching someone, either on the floor or on cameras, I

113
00:05:36,360 --> 00:05:39,880
Speaker 1: always look at their waistband. I always see their mannerisms

114
00:05:39,880 --> 00:05:43,279
Speaker 1: and see if they can be aggressive. So thankfully I've

115
00:05:43,279 --> 00:05:46,440
Speaker 1: never been I've had knife pulled on me, but I've

116
00:05:46,480 --> 00:05:48,160
Speaker 1: never been stabbed.

117
00:05:47,880 --> 00:05:50,240
Speaker 2: Or shot or like a shop left or pulled a knife.

118
00:05:49,839 --> 00:05:52,160
Speaker 3: Several times, many times to.

119
00:05:52,160 --> 00:05:56,279
Speaker 2: Stab you even though they're stealing. Yeah, you busted them

120
00:05:56,839 --> 00:05:59,000
Speaker 2: and they're pulling a knife. Yes, how did that end?

121
00:06:00,640 --> 00:06:01,880
Speaker 3: It happened so many times.

122
00:06:01,920 --> 00:06:04,200
Speaker 1: But the thing with them is that they don't they're

123
00:06:04,200 --> 00:06:05,800
Speaker 1: not trying to harm you. They're trying to get away.

124
00:06:05,800 --> 00:06:07,440
Speaker 1: They're trying to get away. So as long as you

125
00:06:07,480 --> 00:06:10,960
Speaker 1: don't engage them, and as soon as they pull them

126
00:06:11,040 --> 00:06:13,479
Speaker 1: they pull the knife, then you're you're you're fine, just

127
00:06:13,560 --> 00:06:16,880
Speaker 1: step away and they walk away. So I've always been

128
00:06:16,920 --> 00:06:19,120
Speaker 1: far away to where they haven't actually lunched them me

129
00:06:19,200 --> 00:06:21,000
Speaker 1: to try to stab me, and they they just pulled it,

130
00:06:21,279 --> 00:06:23,960
Speaker 1: showed it, and then they walked away and I walked away.

131
00:06:24,279 --> 00:06:27,400
Speaker 2: So so you have a friend who's also in lost prevention,

132
00:06:27,560 --> 00:06:30,360
Speaker 2: he's also prevention and you were telling me off, mic

133
00:06:30,520 --> 00:06:33,080
Speaker 2: he got shot? Yes, how did that happen?

134
00:06:33,360 --> 00:06:37,400
Speaker 1: So grocery stores people go to grocery stores, let's say, shoplifters,

135
00:06:37,440 --> 00:06:41,440
Speaker 1: to eat, to buy, to steal food, or to steal alcohol.

136
00:06:41,839 --> 00:06:45,719
Speaker 1: So they're they they're the most aggressive by far where

137
00:06:45,440 --> 00:06:49,680
Speaker 1: you're your encounter aggressive shoplifters or buying shoplifters, because they're

138
00:06:49,680 --> 00:06:52,360
Speaker 1: trying to eat, they're trying to drink. You know, they're

139
00:06:52,440 --> 00:06:53,000
Speaker 1: their alcohol.

140
00:06:53,279 --> 00:06:53,480
Speaker 2: You know.

141
00:06:53,880 --> 00:06:55,920
Speaker 3: So he confronted a subject.

142
00:06:55,920 --> 00:06:58,880
Speaker 1: I don't know what he was doing, but he said

143
00:06:58,880 --> 00:07:03,800
Speaker 1: when he stopped them outside, he he he went hands on.

144
00:07:03,800 --> 00:07:05,040
Speaker 3: To to grab them.

145
00:07:05,080 --> 00:07:07,600
Speaker 1: He grabbed them, He grabbed them, and the guy pulled

146
00:07:07,640 --> 00:07:11,600
Speaker 1: the gun and and then I think he blocked. He

147
00:07:11,640 --> 00:07:14,160
Speaker 1: put his hand up to block, and the bullet went

148
00:07:14,160 --> 00:07:17,119
Speaker 1: from his hand to his h under his armpit, I believe.

149
00:07:17,160 --> 00:07:18,960
Speaker 2: So he got shot in the arm, pitt in the

150
00:07:19,160 --> 00:07:20,880
Speaker 2: and he lived. He lived, thank god.

151
00:07:21,000 --> 00:07:23,600
Speaker 1: You do see the scars and in his hand, so

152
00:07:23,640 --> 00:07:26,240
Speaker 1: it's it's a big scar and under his arm as well.

153
00:07:26,520 --> 00:07:29,280
Speaker 2: But yeah, he lived. And how does that make you feel? Like?

154
00:07:30,480 --> 00:07:32,760
Speaker 1: It makes me feel? It reminds me that I need

155
00:07:32,800 --> 00:07:36,679
Speaker 1: to be safe, you know that that this is my job.

156
00:07:36,920 --> 00:07:41,640
Speaker 1: But that's their their their their livelihood, that's their as

157
00:07:41,640 --> 00:07:43,840
Speaker 1: far as like how they're trying to survive, you know,

158
00:07:43,880 --> 00:07:46,040
Speaker 1: how they're trying to eat, how they're trying to feel

159
00:07:46,080 --> 00:07:50,920
Speaker 1: their their their addiction, you know. So they they wanted

160
00:07:51,000 --> 00:07:53,760
Speaker 1: more than I do. So I I understand that I

161
00:07:53,760 --> 00:07:55,840
Speaker 1: need to be careful, you know, and and play it safe.

162
00:07:56,920 --> 00:08:00,720
Speaker 2: And in this current day, twenty twenty four, how are

163
00:08:00,760 --> 00:08:05,280
Speaker 2: you supposed to monitor potential shoplifters. What are you supposed

164
00:08:05,280 --> 00:08:05,840
Speaker 2: to do now?

165
00:08:06,440 --> 00:08:11,120
Speaker 1: So there's there's there's different ways. There's a physical surveillance,

166
00:08:11,160 --> 00:08:13,840
Speaker 1: which is on the sales floor, working undercover.

167
00:08:14,040 --> 00:08:15,640
Speaker 2: But you're pretending to be another customer.

168
00:08:15,680 --> 00:08:17,760
Speaker 1: You're pretending to be a customer.

169
00:08:17,480 --> 00:08:20,679
Speaker 2: You're shopping for stuff, you're taking up items, you're reading

170
00:08:20,720 --> 00:08:21,480
Speaker 2: the directions.

171
00:08:21,720 --> 00:08:27,680
Speaker 1: Yes, uh, they know, they know there's undercovers, so so

172
00:08:27,760 --> 00:08:30,960
Speaker 1: they they know how to read and look for undercovers.

173
00:08:31,000 --> 00:08:34,920
Speaker 1: So a big thing for me is making not making

174
00:08:35,160 --> 00:08:37,319
Speaker 1: eye contact. So you know, if you don't make eye contact,

175
00:08:37,480 --> 00:08:39,880
Speaker 1: you they don't remember you don't see you, right, But

176
00:08:39,920 --> 00:08:43,400
Speaker 1: you got to know how to watch them without them

177
00:08:43,600 --> 00:08:46,160
Speaker 1: noticing that you're watching them. So making eye contact is

178
00:08:46,160 --> 00:08:47,800
Speaker 1: a big thing. Avoid eye contact.

179
00:08:48,640 --> 00:08:52,000
Speaker 2: That's so interesting because in the animal kingdom, that's like

180
00:08:52,040 --> 00:08:55,200
Speaker 2: the ultimate form of aggression. You know, with animals, when

181
00:08:55,240 --> 00:08:58,720
Speaker 2: you make eye contact, you're just challenging them, and they're like, like,

182
00:08:58,760 --> 00:09:01,559
Speaker 2: I have a dog and he'll bark at anyone who

183
00:09:01,559 --> 00:09:04,520
Speaker 2: looks him in the eye. But if they're just walking by,

184
00:09:05,080 --> 00:09:06,920
Speaker 2: he won't bark at him. But if I'm walking him

185
00:09:06,920 --> 00:09:09,360
Speaker 2: and someone's looking him in the eye. He's aggressive, right,

186
00:09:09,440 --> 00:09:13,480
Speaker 2: So that is such a primal animalistic thing. The eye contact, yes,

187
00:09:13,800 --> 00:09:15,800
Speaker 2: and you know not to look him in the eye, not.

188
00:09:15,760 --> 00:09:17,640
Speaker 1: To look him in the eye. And if I do

189
00:09:17,720 --> 00:09:19,880
Speaker 1: feel that they're watching me, like oh, they notice me,

190
00:09:20,240 --> 00:09:22,440
Speaker 1: I'll give him my back. I'll give him my back,

191
00:09:23,360 --> 00:09:24,040
Speaker 1: he'll turn around.

192
00:09:24,200 --> 00:09:26,760
Speaker 3: I'll turn around completely give him my back.

193
00:09:27,000 --> 00:09:30,480
Speaker 2: And the next thing Lost Prevention Officer Charlie does really

194
00:09:30,480 --> 00:09:33,960
Speaker 2: gets into the psyche of the shoplifter, and ninety percent

195
00:09:33,960 --> 00:09:37,280
Speaker 2: of the time it actually makes them change their mind.

196
00:09:38,000 --> 00:09:47,080
Speaker 2: After the break Welcome Back to Queen of the con

197
00:09:47,800 --> 00:09:51,480
Speaker 2: Lost Prevention Officer Charlie is explaining the methods he employs

198
00:09:51,520 --> 00:09:54,440
Speaker 2: to get shoplifters to change their minds.

199
00:09:54,880 --> 00:09:56,760
Speaker 1: I am aware of what they're what they have in

200
00:09:56,800 --> 00:09:59,240
Speaker 1: their hand, what they're looking for. I do quickly glance

201
00:09:59,280 --> 00:10:01,520
Speaker 1: to see if they have anything in their pockets. So

202
00:10:01,840 --> 00:10:05,319
Speaker 1: if I see, like, let's say, a squared item that

203
00:10:05,360 --> 00:10:08,120
Speaker 1: they're carrying, and I see their pockets are empty, and

204
00:10:08,160 --> 00:10:10,000
Speaker 1: then all of a sudden, I see that squared item

205
00:10:10,120 --> 00:10:12,559
Speaker 1: it's missing. And I see the pocket with a squared item,

206
00:10:12,600 --> 00:10:14,800
Speaker 1: I already know he concealed it, you know, So, uh,

207
00:10:15,120 --> 00:10:18,400
Speaker 1: then what do you do. I give him distance. I

208
00:10:18,400 --> 00:10:20,640
Speaker 1: give him distance, I make him feel comfortable, and I

209
00:10:20,720 --> 00:10:24,160
Speaker 1: normally position myself by the exit door or outside.

210
00:10:25,640 --> 00:10:25,880
Speaker 3: Again.

211
00:10:25,960 --> 00:10:28,360
Speaker 1: Back in the days, we used to wait for them

212
00:10:28,400 --> 00:10:31,040
Speaker 1: outside and make the stop outside. And now the moment

213
00:10:31,080 --> 00:10:33,360
Speaker 1: where they conceal, we approach and say in the customer

214
00:10:33,400 --> 00:10:35,079
Speaker 1: service customer search.

215
00:10:35,240 --> 00:10:36,520
Speaker 2: Are you finding everything? Okay?

216
00:10:36,640 --> 00:10:38,360
Speaker 1: Yeah, you will find them every everything? Okay?

217
00:10:38,400 --> 00:10:41,440
Speaker 3: But but no, no, no, we actually say it depends.

218
00:10:41,640 --> 00:10:42,120
Speaker 3: It depends.

219
00:10:42,160 --> 00:10:44,679
Speaker 2: Okay, So I finish this thought that the guy conceal

220
00:10:44,760 --> 00:10:47,040
Speaker 2: something into something square in his pocket, he's walking out

221
00:10:47,040 --> 00:10:48,760
Speaker 2: of the store. You go out the store to wait

222
00:10:48,800 --> 00:10:52,439
Speaker 2: for him before him now now now yeah, oh no,

223
00:10:52,480 --> 00:10:54,000
Speaker 2: So now we don't go outside the store. We confront

224
00:10:54,040 --> 00:10:56,679
Speaker 2: him inside the store. What you say, it depends.

225
00:10:56,880 --> 00:10:58,760
Speaker 3: So you got to know your client tele you know,

226
00:10:58,800 --> 00:11:00,040
Speaker 3: if it's a if it's a.

227
00:11:00,120 --> 00:11:07,520
Speaker 4: Uh, a regular mom, regular customer, like more like an opportunist,

228
00:11:08,360 --> 00:11:10,560
Speaker 4: you approach them in a in a friendlier way, you know,

229
00:11:10,640 --> 00:11:12,520
Speaker 4: you say, how you doing manage finding everything?

230
00:11:12,520 --> 00:11:15,400
Speaker 1: Okay? Can I get you a basket for the item

231
00:11:15,480 --> 00:11:19,360
Speaker 1: that you have you put in your purse? So so

232
00:11:19,400 --> 00:11:22,760
Speaker 1: then so they say yes. So I'll normally say Okay,

233
00:11:22,760 --> 00:11:24,719
Speaker 1: give me the give me the item, and I'll grab

234
00:11:24,800 --> 00:11:26,440
Speaker 1: the basket I'll give you, I'll put it in the basket,

235
00:11:26,520 --> 00:11:28,600
Speaker 1: I'll give it to you. But what I do is,

236
00:11:28,720 --> 00:11:30,880
Speaker 1: as soon as they give me the item or the merchandise,

237
00:11:31,080 --> 00:11:32,679
Speaker 1: I say, you know what, never mind, and I kick

238
00:11:32,760 --> 00:11:33,160
Speaker 1: him out.

239
00:11:33,440 --> 00:11:34,959
Speaker 2: You kick him out because you have that power to

240
00:11:35,040 --> 00:11:35,719
Speaker 2: kick him at the store.

241
00:11:35,840 --> 00:11:37,040
Speaker 3: Yes, because I already know you.

242
00:11:37,040 --> 00:11:41,200
Speaker 1: You just admitted that you you stole the merchandise, you know,

243
00:11:41,920 --> 00:11:43,000
Speaker 1: So do we kick him out?

244
00:11:43,160 --> 00:11:44,880
Speaker 2: Do you need a basket for the item you just

245
00:11:44,880 --> 00:11:45,760
Speaker 2: put in your pocket?

246
00:11:45,880 --> 00:11:47,400
Speaker 1: Yeah? And I do that a lot of times too,

247
00:11:47,679 --> 00:11:50,360
Speaker 1: even when they haven't concealed. When I can tell or

248
00:11:50,600 --> 00:11:53,719
Speaker 1: I I they're displaying behavior showing that they.

249
00:11:53,880 --> 00:11:55,480
Speaker 3: That they want to steal, I'll say hey, do you

250
00:11:55,480 --> 00:11:56,400
Speaker 3: want a basket?

251
00:11:57,360 --> 00:12:00,559
Speaker 1: And they're like, And then that throws these they know

252
00:12:00,720 --> 00:12:04,559
Speaker 1: they know there watching them, you know they're stealing. Yes.

253
00:12:04,640 --> 00:12:07,000
Speaker 1: So so customer service can you can use a lot

254
00:12:07,000 --> 00:12:07,440
Speaker 1: of tactics.

255
00:12:07,440 --> 00:12:08,640
Speaker 3: A lot of times. It's not just hey are you

256
00:12:08,640 --> 00:12:09,160
Speaker 3: finding everything?

257
00:12:09,200 --> 00:12:12,559
Speaker 1: Okay? I'll literally like, for example, but someone comes in

258
00:12:13,440 --> 00:12:17,439
Speaker 1: and they look suspicious that they're displaying behavior, I'll immediately

259
00:12:17,520 --> 00:12:18,680
Speaker 1: review outside cameras.

260
00:12:18,679 --> 00:12:19,920
Speaker 3: I'll see how they got there.

261
00:12:20,400 --> 00:12:24,680
Speaker 1: And let's say they they parked in an adjacent parking lot,

262
00:12:25,120 --> 00:12:26,200
Speaker 1: like where Burlington is.

263
00:12:26,640 --> 00:12:27,800
Speaker 3: Uh and let's say it's a blue van.

264
00:12:28,040 --> 00:12:30,520
Speaker 1: So as soon as they come in and they're uh

265
00:12:30,679 --> 00:12:32,920
Speaker 1: displaying the behavior, you know, they select the card, they're

266
00:12:32,960 --> 00:12:36,240
Speaker 1: quick selecting merchandise, I'll approach them and I'll say, hey,

267
00:12:36,520 --> 00:12:39,079
Speaker 1: you're finding everything okay, And they'll say yeah, and I'll

268
00:12:39,080 --> 00:12:40,840
Speaker 1: say okay, who, hey, I like that blue van you

269
00:12:40,880 --> 00:12:46,120
Speaker 1: came in. And then and they'll tell me, oh, okay, thanks,

270
00:12:46,640 --> 00:12:49,720
Speaker 1: and then they already know that I'm that I know

271
00:12:49,720 --> 00:12:53,679
Speaker 1: how they got there. So uh so yeah, I use

272
00:12:53,720 --> 00:12:56,440
Speaker 1: different tactics to let them know, like, hey, you're being

273
00:12:56,440 --> 00:13:00,000
Speaker 1: watched indirectly, you know, and and they and if they respect,

274
00:13:00,040 --> 00:13:02,960
Speaker 1: I'm like, hey, like is there a problem? I said, no,

275
00:13:03,080 --> 00:13:05,240
Speaker 1: there is, I'm just providing you with customer service.

276
00:13:05,760 --> 00:13:08,600
Speaker 2: That's it's like it's like a it's like a mind

277
00:13:08,800 --> 00:13:12,560
Speaker 2: f you're doing on them exactly like I know, yeah,

278
00:13:12,760 --> 00:13:15,240
Speaker 2: so if you steal something, I'll know yeah, and they

279
00:13:15,320 --> 00:13:16,439
Speaker 2: change their mind.

280
00:13:16,960 --> 00:13:19,800
Speaker 1: I must say the ones that have a record, the

281
00:13:19,840 --> 00:13:22,920
Speaker 1: ones that are trying to avoid going to jail or

282
00:13:23,840 --> 00:13:26,280
Speaker 1: you know, I must say ninety percent of the time

283
00:13:26,320 --> 00:13:27,440
Speaker 1: it changes their mind.

284
00:13:27,600 --> 00:13:29,840
Speaker 2: Yeah, I would, that would scare the crap out of it.

285
00:13:29,920 --> 00:13:32,560
Speaker 1: But they're the ones that are on drugs or or

286
00:13:32,679 --> 00:13:35,440
Speaker 1: or hungry and they want to sell that that don't care.

287
00:13:35,760 --> 00:13:38,160
Speaker 2: Yeah, they'll just keep doing it until you and then

288
00:13:38,160 --> 00:13:41,319
Speaker 2: what he's supposed to do. So they're not changing their mind.

289
00:13:41,679 --> 00:13:44,200
Speaker 1: Okay, so they're not changing their mind. So what I'll

290
00:13:44,200 --> 00:13:47,200
Speaker 1: say is I'll act like I'm on the phone like

291
00:13:47,240 --> 00:13:48,280
Speaker 1: with dispatch.

292
00:13:48,240 --> 00:13:49,560
Speaker 2: Like they think you're calling the cops.

293
00:13:49,640 --> 00:13:51,760
Speaker 1: Yeah, or I'm already on the on the phone with dispatch,

294
00:13:51,760 --> 00:13:55,200
Speaker 1: and I say, okay, the subject's not complying. He's wearing

295
00:13:55,200 --> 00:14:00,240
Speaker 1: a blue shirt, black pants, he's the the item is

296
00:14:00,280 --> 00:14:02,800
Speaker 1: in his front right pocket. He's walking towards the door,

297
00:14:02,960 --> 00:14:05,240
Speaker 1: and he's not gonna he's not dropping the merchandise. So

298
00:14:05,400 --> 00:14:09,920
Speaker 1: you guys are outside, all right, cool? So then that

299
00:14:09,920 --> 00:14:11,320
Speaker 1: that ups another five percent.

300
00:14:11,679 --> 00:14:13,120
Speaker 3: And most of the time they'll drop you.

301
00:14:13,280 --> 00:14:15,559
Speaker 2: Right because now you've painted the picture even though it's

302
00:14:15,559 --> 00:14:18,719
Speaker 2: a lie. The cops are outside waiting for them. But

303
00:14:19,440 --> 00:14:20,120
Speaker 2: I had no idea.

304
00:14:20,280 --> 00:14:22,880
Speaker 1: But there is some that again they the addiction or

305
00:14:23,360 --> 00:14:25,840
Speaker 1: or the hunger, they don't care.

306
00:14:26,560 --> 00:14:30,360
Speaker 2: Yeah, it's so I didn't know you play like mind games.

307
00:14:30,400 --> 00:14:32,960
Speaker 1: Oh yeah, oh yeah, we definitely played my games. We

308
00:14:33,080 --> 00:14:34,280
Speaker 1: definitely played played my games.

309
00:14:34,320 --> 00:14:37,400
Speaker 2: So now you faked a phone call to police. Yes,

310
00:14:37,560 --> 00:14:40,880
Speaker 2: you described him, Yes, he thinks police are outside waiting

311
00:14:40,920 --> 00:14:43,640
Speaker 2: on him. Yes, and yet he chooses to continue shoplifting.

312
00:14:43,800 --> 00:14:44,440
Speaker 2: Then what do you do?

313
00:14:44,560 --> 00:14:46,920
Speaker 1: So so it all depends again, you know. Now we

314
00:14:47,000 --> 00:14:49,720
Speaker 1: think about the business first, you know, perception. You know,

315
00:14:49,920 --> 00:14:53,000
Speaker 1: we really don't like to disturb the business environment the

316
00:14:53,040 --> 00:14:57,000
Speaker 1: customer shop exactly, so people get scared, exactly, they do so,

317
00:14:57,480 --> 00:14:58,680
Speaker 1: especially where I work at.

318
00:14:58,720 --> 00:15:00,880
Speaker 3: The customers are fluent.

319
00:15:00,800 --> 00:15:02,720
Speaker 2: In a big name department store, that's the kind of

320
00:15:02,760 --> 00:15:05,520
Speaker 2: high end. Yes, but we're protecting your identity because you

321
00:15:05,560 --> 00:15:06,400
Speaker 2: agreed to talk to us.

322
00:15:06,520 --> 00:15:10,200
Speaker 1: Yes, thank you, okay, And uh so, so it depends

323
00:15:10,280 --> 00:15:13,720
Speaker 1: on again, if if I feel that they can potentially

324
00:15:13,800 --> 00:15:17,040
Speaker 1: get aggressive, you know, loud, uh and I want to

325
00:15:17,040 --> 00:15:20,480
Speaker 1: avoid that. I will sometimes even allow them to leave,

326
00:15:21,360 --> 00:15:24,360
Speaker 1: but I'll document the incident, you know, I'll document the incident,

327
00:15:24,720 --> 00:15:28,080
Speaker 1: burn video. Uh So, we use different methods to to

328
00:15:28,080 --> 00:15:30,440
Speaker 1: to actually to try to recover, to try to build

329
00:15:30,440 --> 00:15:31,720
Speaker 1: the case. You know.

330
00:15:32,080 --> 00:15:34,000
Speaker 2: So you wouldn't actually call police at that point.

331
00:15:34,160 --> 00:15:38,080
Speaker 1: Uh, it depends. In my company, Uh, there's support, there's

332
00:15:38,120 --> 00:15:41,680
Speaker 1: a value, Uh that that unless they hit that value,

333
00:15:41,760 --> 00:15:44,240
Speaker 1: they don't want us prosecute. But again it depends if

334
00:15:44,240 --> 00:15:47,400
Speaker 1: it's like a repeat offender. If I need a prosecute,

335
00:15:47,400 --> 00:15:50,200
Speaker 1: I prosecute. Yeah, you know, so I I make a

336
00:15:50,280 --> 00:15:55,040
Speaker 1: split second decision a lot of times depending on the business,

337
00:15:55,240 --> 00:15:56,800
Speaker 1: the you know, the customer.

338
00:15:57,800 --> 00:15:58,880
Speaker 3: It depends, you know.

339
00:15:59,080 --> 00:16:00,800
Speaker 2: So what is the value? What's the threat? Is it

340
00:16:00,800 --> 00:16:02,600
Speaker 2: a thousand dollars? Because I heard in La County it's

341
00:16:02,640 --> 00:16:04,520
Speaker 2: like a thousand dollars as a felony. Less than that

342
00:16:04,640 --> 00:16:06,080
Speaker 2: they let them walk out for prosecution.

343
00:16:06,360 --> 00:16:10,600
Speaker 1: Yeah. With us, again, it's it's around.

344
00:16:10,360 --> 00:16:12,280
Speaker 2: One fifty, one hundred and fifty dollars.

345
00:16:12,440 --> 00:16:14,080
Speaker 3: I can pross you, thank you for under one fifty.

346
00:16:14,080 --> 00:16:17,360
Speaker 2: So in your mind, if they're stealing something for one

347
00:16:17,400 --> 00:16:20,200
Speaker 2: hundred and fifty or more, you're going to call the police.

348
00:16:21,560 --> 00:16:22,960
Speaker 3: That is our new threshold.

349
00:16:23,920 --> 00:16:25,160
Speaker 2: And I have the responsive.

350
00:16:25,200 --> 00:16:29,160
Speaker 1: Are the police in my city, they are incredible, They

351
00:16:29,200 --> 00:16:29,840
Speaker 1: are the best.

352
00:16:30,440 --> 00:16:31,640
Speaker 2: We were not in La County.

353
00:16:31,680 --> 00:16:34,040
Speaker 3: I am not as I would not want to work

354
00:16:34,040 --> 00:16:35,080
Speaker 3: in Lli County.

355
00:16:35,080 --> 00:16:36,720
Speaker 2: Because in La County it's a different story.

356
00:16:36,760 --> 00:16:37,400
Speaker 1: It's a different story.

357
00:16:37,400 --> 00:16:39,280
Speaker 2: They just let him walk out hands full of stuff.

358
00:16:39,320 --> 00:16:40,320
Speaker 2: Nobody does anything.

359
00:16:41,040 --> 00:16:43,320
Speaker 3: Yeah, I wouldn't want to work Ellie County right now.

360
00:16:43,840 --> 00:16:48,000
Speaker 2: And get this, years ago, Charlie actually worked Lost Prevention

361
00:16:48,440 --> 00:16:53,840
Speaker 2: at Universal Studios in Hollywood. Universal Studios has Lost Prevention. Yes,

362
00:16:53,920 --> 00:16:55,960
Speaker 2: And are you pretending to be like a tourist.

363
00:16:56,080 --> 00:16:59,680
Speaker 1: Absolutely, it's the funnest, the funnest Lost prevention job I've

364
00:16:59,680 --> 00:17:00,000
Speaker 1: ever had.

365
00:17:00,160 --> 00:17:02,920
Speaker 2: And what are they stealing at Universal Studios? So the

366
00:17:03,360 --> 00:17:06,000
Speaker 2: most because here's the conceit. Yeah, the fact that they're

367
00:17:06,000 --> 00:17:09,560
Speaker 2: inside Universal Studios means correct me if I'm wrong. Yeah,

368
00:17:09,640 --> 00:17:12,160
Speaker 2: they paid one hundred plus dollars to get in there. Yeah,

369
00:17:12,440 --> 00:17:14,280
Speaker 2: so they paid one hundred plus dollars to steal.

370
00:17:15,240 --> 00:17:17,639
Speaker 1: They make that money a lot of them, they do

371
00:17:17,720 --> 00:17:19,880
Speaker 1: because they know they're gonna they spend one hundred dollars

372
00:17:19,920 --> 00:17:21,720
Speaker 1: to get in, they're gonna try to walk away with

373
00:17:21,960 --> 00:17:22,920
Speaker 1: thousands of dollars.

374
00:17:23,320 --> 00:17:25,080
Speaker 3: We've got thousands of dollars.

375
00:17:25,160 --> 00:17:27,399
Speaker 2: That never occurred to me. People are stealing Universal and

376
00:17:27,440 --> 00:17:28,600
Speaker 2: what are they stealing exactly?

377
00:17:28,720 --> 00:17:31,119
Speaker 1: So the main things that they steal are are we

378
00:17:31,200 --> 00:17:35,320
Speaker 1: call them palm bos so like keychains, magnets, anything that

379
00:17:35,359 --> 00:17:38,359
Speaker 1: they can palm and quickly can steal in the pocket

380
00:17:38,400 --> 00:17:43,160
Speaker 1: from pocket Geene pocket short pockets is number one by far.

381
00:17:44,280 --> 00:17:47,399
Speaker 2: And are these thieves at Universal Studios? Are they working

382
00:17:47,440 --> 00:17:49,439
Speaker 2: for fences? Also? Are they just like doing it for

383
00:17:49,440 --> 00:17:50,320
Speaker 2: themselves for fun?

384
00:17:50,480 --> 00:17:52,720
Speaker 1: Most of them are for fun, I'm gonna say, but

385
00:17:53,200 --> 00:17:54,879
Speaker 1: a lot of them are for fences, because we have

386
00:17:55,000 --> 00:17:56,000
Speaker 1: encountered people that.

387
00:17:56,320 --> 00:17:58,919
Speaker 3: Steal hundreds of the key chains.

388
00:17:59,280 --> 00:18:03,720
Speaker 5: You know someone's reselling somewhere exactly. Yeah, so key chains.

389
00:18:04,280 --> 00:18:07,320
Speaker 5: It's mainly key chains that they're semall. They're small, and

390
00:18:07,359 --> 00:18:09,640
Speaker 5: they're they're pricing twenty thirty dollars or more.

391
00:18:09,720 --> 00:18:11,720
Speaker 2: You know, so I never thought of that because it's

392
00:18:11,760 --> 00:18:13,359
Speaker 2: a tiny thing for thirty bucks.

393
00:18:13,400 --> 00:18:15,640
Speaker 1: Yeah, yeah, and they and then it's they can fit

394
00:18:15,680 --> 00:18:17,360
Speaker 1: a lot in their pocket. We deal with a lot

395
00:18:17,359 --> 00:18:22,200
Speaker 1: of like, uh, trespassers, Uh.

396
00:18:22,280 --> 00:18:23,160
Speaker 2: People, sneak in.

397
00:18:23,320 --> 00:18:32,000
Speaker 1: People are sneak in chomos chaw molests, uh, mousters, yes,

398
00:18:32,280 --> 00:18:33,479
Speaker 1: pickpockets uh.

399
00:18:33,760 --> 00:18:36,280
Speaker 2: And how do you spot a sham lust? I mean,

400
00:18:36,320 --> 00:18:39,120
Speaker 2: I guess they're alone. It's like an adult by himself.

401
00:18:39,280 --> 00:18:42,160
Speaker 1: Most of the time. They're alone. And since we're wearing backpack.

402
00:18:42,600 --> 00:18:46,439
Speaker 1: Most of the time we're wearing backpacks. We look like tourists, right,

403
00:18:46,560 --> 00:18:50,480
Speaker 1: so we just we we stand, uh and mainly the

404
00:18:50,760 --> 00:18:53,960
Speaker 1: where the kids are, the areas where kids are are around,

405
00:18:54,160 --> 00:18:57,560
Speaker 1: like like let's say the Simpson area, and you.

406
00:18:57,600 --> 00:18:59,480
Speaker 3: Just stand there and you watch, you watch, and.

407
00:18:59,400 --> 00:19:02,800
Speaker 1: You see the these these uh almost like sharking, these

408
00:19:02,880 --> 00:19:07,520
Speaker 1: kids like going around. Yeah, so we we.

409
00:19:08,160 --> 00:19:11,399
Speaker 2: So they are there to what touch a kid, grab

410
00:19:11,440 --> 00:19:11,760
Speaker 2: a kid.

411
00:19:11,960 --> 00:19:16,760
Speaker 1: We've had several that we caught touching, touching and really

412
00:19:16,800 --> 00:19:19,879
Speaker 1: not grabbing. But uh, we've had some exposed themselves to

413
00:19:20,000 --> 00:19:21,680
Speaker 1: the kid, to kids.

414
00:19:21,800 --> 00:19:26,920
Speaker 2: Yeah, so they paid admission. They paid admission to be chomos,

415
00:19:26,960 --> 00:19:30,400
Speaker 2: to be almost So for the parents listening, let's make

416
00:19:30,440 --> 00:19:34,520
Speaker 2: this a teachable moment. You have experience. What are the

417
00:19:34,520 --> 00:19:37,920
Speaker 2: telltale signs of a child molester? What Charlie reveals here

418
00:19:38,080 --> 00:19:43,800
Speaker 2: is a real eye opener. After the break, Welcome back

419
00:19:43,840 --> 00:19:47,520
Speaker 2: to Queen of the con Lost Prevention Officer. Charlie used

420
00:19:47,560 --> 00:19:50,639
Speaker 2: to work at Universal Studios and he figured out the

421
00:19:50,840 --> 00:19:54,320
Speaker 2: telltale signs for how to spot a child molester.

422
00:19:54,920 --> 00:19:58,760
Speaker 1: I'm gonna say a single male, single mail, a single mail,

423
00:20:00,640 --> 00:20:03,720
Speaker 1: and you know, if he's around areas where there's a

424
00:20:03,720 --> 00:20:08,440
Speaker 1: lot of kids, you know, and you just see them staring.

425
00:20:09,200 --> 00:20:10,359
Speaker 2: They can't help themselves, they.

426
00:20:10,240 --> 00:20:12,600
Speaker 3: Can't help themselves. They see him staring at the kids.

427
00:20:13,400 --> 00:20:17,280
Speaker 1: They normally target, you know, especially during the summer when

428
00:20:17,480 --> 00:20:22,240
Speaker 1: when I worked at Universe Studios, females with smaller shorts.

429
00:20:22,520 --> 00:20:24,360
Speaker 2: Yeah, short shorts.

430
00:20:24,040 --> 00:20:28,600
Speaker 1: Short shorts. But yeah, they mainly stick around the areas

431
00:20:28,600 --> 00:20:31,640
Speaker 1: where there's a lot of kids, and it's normally single males.

432
00:20:31,520 --> 00:20:33,680
Speaker 2: Moms and dads out there. If you're listening, if you

433
00:20:33,720 --> 00:20:36,359
Speaker 2: see a single male at a theme park around a

434
00:20:36,359 --> 00:20:38,639
Speaker 2: lot of kids and he's by himself and he's just

435
00:20:38,720 --> 00:20:40,960
Speaker 2: looking at the kids, yeah he's probably.

436
00:20:41,280 --> 00:20:42,600
Speaker 1: I'm not going to say every single male.

437
00:20:42,800 --> 00:20:44,840
Speaker 2: You guys a good point. Listen. I love theme parks,

438
00:20:44,920 --> 00:20:46,040
Speaker 2: but I've never gone to us.

439
00:20:46,240 --> 00:20:49,159
Speaker 1: Yeah, no, absolutely no, I agree. And a lot of

440
00:20:49,200 --> 00:20:52,040
Speaker 1: them you see him wearing like themselves, like kind of

441
00:20:52,080 --> 00:20:53,760
Speaker 1: revealing clothing, like tight shorts.

442
00:20:54,240 --> 00:20:55,919
Speaker 3: Oh they're trying to you know.

443
00:20:56,160 --> 00:20:58,080
Speaker 2: So you heard that, moms and dads. So it's a

444
00:20:58,119 --> 00:21:01,119
Speaker 2: single guy in a part of the park that has

445
00:21:01,160 --> 00:21:03,960
Speaker 2: a lot of kids wearing tight shorts.

446
00:21:04,240 --> 00:21:05,040
Speaker 1: It happens a lot.

447
00:21:05,200 --> 00:21:10,359
Speaker 2: Yeah, Wow, why is there so much shoplifting now. It

448
00:21:10,400 --> 00:21:12,200
Speaker 2: never used to be this way, or am I crazy?

449
00:21:12,240 --> 00:21:14,040
Speaker 2: But I turned on the news every day at the

450
00:21:14,080 --> 00:21:16,680
Speaker 2: shoplift that shop, and it's not just California, it's every

451
00:21:16,680 --> 00:21:17,480
Speaker 2: other freaking stay.

452
00:21:17,520 --> 00:21:19,679
Speaker 1: Well, it's worse now because of the laws, you know,

453
00:21:20,080 --> 00:21:22,879
Speaker 1: and because of the social media. It's just people put videos

454
00:21:22,920 --> 00:21:26,160
Speaker 1: of themselves running out and staling and like so proud

455
00:21:26,160 --> 00:21:28,399
Speaker 1: of that exactly, and a lot of people for the

456
00:21:28,440 --> 00:21:30,120
Speaker 1: TikTok exactly, So people.

457
00:21:29,920 --> 00:21:31,520
Speaker 3: Say, why am I going to go spend you know,

458
00:21:31,520 --> 00:21:33,119
Speaker 3: all this money? I could just stay there, you know.

459
00:21:33,560 --> 00:21:35,560
Speaker 1: And the main area where they do it is in

460
00:21:35,600 --> 00:21:39,160
Speaker 1: the FID rooms, So FIU room cases are are also

461
00:21:39,320 --> 00:21:42,560
Speaker 1: very difficult. But I'm going to say most retailers are

462
00:21:42,600 --> 00:21:45,359
Speaker 1: getting hit in the in the fitting room and they're

463
00:21:45,359 --> 00:21:49,119
Speaker 1: having a hard time like controlling that. So unless you

464
00:21:49,160 --> 00:21:51,320
Speaker 1: really know how to work a fit room case and

465
00:21:51,520 --> 00:21:55,959
Speaker 1: you're getting marked in the fire room, it's a slang

466
00:21:55,960 --> 00:21:56,920
Speaker 1: for murdered.

467
00:21:57,000 --> 00:22:02,760
Speaker 2: Marked, yeahrked. God, I'm learning Chomo running merked, murdered, sham moleuster.

468
00:22:03,359 --> 00:22:06,320
Speaker 2: So what's the trick to fitting room shoplifters?

469
00:22:06,480 --> 00:22:09,399
Speaker 1: So fitting room shoplifters the ones that are getting away,

470
00:22:09,440 --> 00:22:11,040
Speaker 1: and they've got in a way for years.

471
00:22:11,320 --> 00:22:12,720
Speaker 3: The moms with the.

472
00:22:12,440 --> 00:22:13,200
Speaker 2: They look like moms.

473
00:22:13,240 --> 00:22:13,960
Speaker 3: They look like moms.

474
00:22:14,119 --> 00:22:16,080
Speaker 2: Yeah, and they to do women.

475
00:22:15,880 --> 00:22:17,000
Speaker 3: Exactly well to do women.

476
00:22:17,119 --> 00:22:20,760
Speaker 2: It's funny you say that. Michelle Mack, according to court records,

477
00:22:20,960 --> 00:22:23,919
Speaker 2: she would have her California girls show up with like

478
00:22:23,960 --> 00:22:27,040
Speaker 2: big Louis Vuitton bags and put the stolen stuff in

479
00:22:27,080 --> 00:22:29,720
Speaker 2: the bags and louisatans. And there's a purpose to that,

480
00:22:29,760 --> 00:22:32,800
Speaker 2: Like they don't seem suspicious, right. You see a well

481
00:22:32,800 --> 00:22:34,520
Speaker 2: to do looking woman with a Louis Vaittan, You're not

482
00:22:34,560 --> 00:22:36,399
Speaker 2: going to think they're a shop exactly. It would have

483
00:22:36,400 --> 00:22:37,400
Speaker 2: fooled you exactly.

484
00:22:37,600 --> 00:22:42,160
Speaker 1: Not only that, a lot of the LPs are very impatient,

485
00:22:42,840 --> 00:22:45,080
Speaker 1: so they want these quick cases.

486
00:22:45,280 --> 00:22:47,679
Speaker 3: They don't have the patience to wait to forgo the.

487
00:22:49,400 --> 00:22:53,200
Speaker 1: Louis Vuittan. So that's I love. I'm to me, I'm

488
00:22:53,240 --> 00:22:55,520
Speaker 1: just patient and I'm on it, you know. But these

489
00:22:55,520 --> 00:22:57,639
Speaker 1: moms is the way I pick up on him is,

490
00:22:58,320 --> 00:23:01,960
Speaker 1: you know, they come in and most of the time

491
00:23:02,000 --> 00:23:05,000
Speaker 1: they they they're called you know, but they come with

492
00:23:05,040 --> 00:23:06,919
Speaker 1: these big purses, you know.

493
00:23:07,720 --> 00:23:09,359
Speaker 2: So that's a red flag.

494
00:23:09,440 --> 00:23:11,399
Speaker 1: Red flag Mom with a big person, Mom with a

495
00:23:11,400 --> 00:23:13,520
Speaker 1: big person who flat Why do you have such a

496
00:23:13,520 --> 00:23:15,960
Speaker 1: big purse? And maybe I thought my.

497
00:23:15,920 --> 00:23:18,480
Speaker 2: Mom, I have five kids and tapers exactly.

498
00:23:18,640 --> 00:23:20,240
Speaker 3: So I'm gonna watch you. You know.

499
00:23:22,680 --> 00:23:25,399
Speaker 2: How many loss prevention people have you trained.

500
00:23:26,520 --> 00:23:32,120
Speaker 1: In sixteen years. I'm gonna say a.

501
00:23:32,040 --> 00:23:35,040
Speaker 2: Good fifty fifty. So you're like a professor.

502
00:23:35,720 --> 00:23:39,000
Speaker 1: I feel that I am. When I first started, I'm

503
00:23:39,040 --> 00:23:40,600
Speaker 1: not gonna lie. I made a lot of bad.

504
00:23:40,440 --> 00:23:43,119
Speaker 2: Stops, meaning innocent people.

505
00:23:42,920 --> 00:23:45,000
Speaker 1: Innocent people now innocent.

506
00:23:45,080 --> 00:23:46,280
Speaker 3: Oh, it didn't go well.

507
00:23:46,359 --> 00:23:48,679
Speaker 1: You know, I got yelled at and cussed out, and.

508
00:23:48,720 --> 00:23:50,520
Speaker 2: Because they complained about you, they complained.

509
00:23:50,720 --> 00:23:53,359
Speaker 3: But but honestly, that's the only way you're gonna learn

510
00:23:53,960 --> 00:23:54,520
Speaker 3: the hard way.

511
00:23:54,600 --> 00:23:55,480
Speaker 1: It's like it's like life.

512
00:23:55,520 --> 00:23:56,080
Speaker 2: It's like life.

513
00:23:56,640 --> 00:24:00,400
Speaker 1: Nowadays, the companies are not really allowing that to happen. Now,

514
00:24:00,480 --> 00:24:02,560
Speaker 1: it's pretty much you get it right up, and a

515
00:24:02,600 --> 00:24:04,440
Speaker 1: lot of times they've been fired, Like right away, you.

516
00:24:04,359 --> 00:24:06,200
Speaker 2: Can get fired for stopping an innocent.

517
00:24:05,960 --> 00:24:09,080
Speaker 1: Person, absolutely, because there's a good chance you're gonna get sued.

518
00:24:09,240 --> 00:24:10,440
Speaker 3: The company is going to get sued.

519
00:24:10,800 --> 00:24:12,960
Speaker 2: So back in the day, when you were tackling people

520
00:24:13,000 --> 00:24:15,639
Speaker 2: to the ground, yes, did you ever tackle an innocent person?

521
00:24:17,600 --> 00:24:20,879
Speaker 1: No? Thankfully, No, everyone that we've ever put hands on

522
00:24:21,359 --> 00:24:21,920
Speaker 1: was guilty.

523
00:24:22,280 --> 00:24:26,480
Speaker 2: Yeah, and they were prosecuted. Some of them pulled knives.

524
00:24:26,600 --> 00:24:29,919
Speaker 1: Someone pulled knives. They got taken down hard. Uh, some

525
00:24:30,080 --> 00:24:33,800
Speaker 1: lost lost teeth, Some got hurt pretty pretty bad.

526
00:24:33,840 --> 00:24:35,879
Speaker 2: So you punched them, never punched them.

527
00:24:36,200 --> 00:24:37,440
Speaker 1: So it's always control holds.

528
00:24:37,480 --> 00:24:38,560
Speaker 3: So we know the controls.

529
00:24:38,640 --> 00:24:39,600
Speaker 2: How do they lose teeth?

530
00:24:40,480 --> 00:24:42,040
Speaker 1: Landed face face face on.

531
00:24:41,960 --> 00:24:44,880
Speaker 2: The ground because they're running, you're running, you jump them. Yeah,

532
00:24:44,960 --> 00:24:46,120
Speaker 2: their face hits the ground.

533
00:24:46,000 --> 00:24:48,600
Speaker 1: Exactly from behind and then we fall forward or whatever.

534
00:24:48,960 --> 00:24:52,359
Speaker 1: But yeah, there's been many that have gotten hurt. We

535
00:24:52,600 --> 00:24:54,719
Speaker 1: a lot of us have gotten hurt. Yeah, I know,

536
00:24:55,040 --> 00:24:55,200
Speaker 1: I know.

537
00:24:55,440 --> 00:24:59,800
Speaker 3: Please have broken ankles, fingers, noses.

538
00:25:00,920 --> 00:25:01,960
Speaker 1: Yeah.

539
00:25:02,000 --> 00:25:05,760
Speaker 2: And in your experience, what's the ratio of men and

540
00:25:05,800 --> 00:25:07,720
Speaker 2: women shoplifters? Are there more men, more women?

541
00:25:08,560 --> 00:25:09,399
Speaker 3: Definitely more women.

542
00:25:09,440 --> 00:25:10,600
Speaker 1: They're more more women.

543
00:25:10,720 --> 00:25:13,320
Speaker 2: So already that's a red flag. If it's an item

544
00:25:13,359 --> 00:25:15,440
Speaker 2: that's frequently stolen and it's a woman and it looks

545
00:25:15,440 --> 00:25:18,000
Speaker 2: like a mom with a big bag, she's probably stilling.

546
00:25:18,160 --> 00:25:20,240
Speaker 1: Yes, And not only is it more women, a lot

547
00:25:20,280 --> 00:25:23,119
Speaker 1: of these men have their women stealing. They're like shoplitting

548
00:25:23,160 --> 00:25:28,359
Speaker 1: pimps exactly. They're the lookout, you know. But I'll see

549
00:25:28,400 --> 00:25:30,880
Speaker 1: them come in and they'll kind of give them the merchandise,

550
00:25:30,960 --> 00:25:33,320
Speaker 1: and and then the woman who's you know, go in

551
00:25:33,320 --> 00:25:35,359
Speaker 1: the fitting room or conciliate on the sales floor, and

552
00:25:35,400 --> 00:25:37,240
Speaker 1: then he'll walk out and then she'll walk out behind

553
00:25:37,320 --> 00:25:38,119
Speaker 1: him or whatever, you know.

554
00:25:39,080 --> 00:25:40,639
Speaker 3: And then a lot of times when we when they

555
00:25:40,680 --> 00:25:44,680
Speaker 3: get arrested, they just leave them, you know. So yeah,

556
00:25:44,720 --> 00:25:46,200
Speaker 3: that's love, Yeah, exactly.

557
00:25:48,320 --> 00:25:50,480
Speaker 1: So we have a lot of disabled people that will

558
00:25:50,520 --> 00:25:53,240
Speaker 1: literally put clothes underneath.

559
00:25:53,480 --> 00:25:56,240
Speaker 2: Now are they legitimately disabled or are they pretending to be?

560
00:25:56,760 --> 00:25:59,200
Speaker 1: There are some that are pretending because I've had it

561
00:25:59,280 --> 00:26:00,320
Speaker 1: with a wheelchair, had.

562
00:26:00,240 --> 00:26:01,640
Speaker 3: Some run on me when I confront them.

563
00:26:03,400 --> 00:26:05,720
Speaker 2: So they're in a wheelchair, you think they can't walk,

564
00:26:05,800 --> 00:26:06,840
Speaker 2: and then they get up and run.

565
00:26:07,359 --> 00:26:07,760
Speaker 3: Run on me.

566
00:26:08,280 --> 00:26:10,880
Speaker 1: Yeah. I've had people in crutches when I've in front

567
00:26:10,880 --> 00:26:15,520
Speaker 1: of them run and there are crutches like like you know,

568
00:26:15,680 --> 00:26:18,240
Speaker 1: they could barely walk, but once I come in front

569
00:26:18,240 --> 00:26:19,200
Speaker 1: of them, they ran.

570
00:26:19,240 --> 00:26:21,040
Speaker 2: And that dropped it. That's why this is such a

571
00:26:21,080 --> 00:26:24,720
Speaker 2: con because that's just a costume. The crutches are a costume.

572
00:26:25,080 --> 00:26:28,000
Speaker 2: They're on crutches because they think this will make lost

573
00:26:28,000 --> 00:26:30,320
Speaker 2: prevention not notice me or think that I'm too weak

574
00:26:30,400 --> 00:26:32,960
Speaker 2: or frail or I can't walk so I can't steal.

575
00:26:33,040 --> 00:26:35,880
Speaker 2: But really it's a bait and switch because and how

576
00:26:35,880 --> 00:26:37,320
Speaker 2: did you catch the guy on crutches?

577
00:26:38,000 --> 00:26:40,000
Speaker 1: I come in front of him, and then when I

578
00:26:40,040 --> 00:26:45,480
Speaker 1: try to like grab them, his girl punched me twice.

579
00:26:45,600 --> 00:26:47,920
Speaker 1: She punched me twice, and then he took off running.

580
00:26:47,960 --> 00:26:50,879
Speaker 2: He took off running. Yeah, left the crutches behind. Hallelujah.

581
00:26:50,880 --> 00:26:51,800
Speaker 2: It's a miracle healing.

582
00:26:51,920 --> 00:26:53,879
Speaker 3: So she was a writer, writer died for sure, Like

583
00:26:53,920 --> 00:26:55,080
Speaker 3: she backed them up for sure.

584
00:26:55,160 --> 00:26:59,120
Speaker 2: Yeah. How many shoplifters do you observe on a dally basis.

585
00:26:58,680 --> 00:27:02,280
Speaker 1: On a good day in a good week. Thirty?

586
00:27:02,800 --> 00:27:05,520
Speaker 2: So if you're catching twelve on a on one day,

587
00:27:06,200 --> 00:27:08,360
Speaker 2: do you think maybe there are a hundred others who

588
00:27:08,359 --> 00:27:11,640
Speaker 2: got away? One hundred, right? Isn't that like life? It's

589
00:27:11,680 --> 00:27:14,680
Speaker 2: like we know what we know, but can we extrapolate

590
00:27:14,720 --> 00:27:15,439
Speaker 2: what we don't know?

591
00:27:15,520 --> 00:27:15,720
Speaker 1: Yeah?

592
00:27:15,840 --> 00:27:17,880
Speaker 2: If I'm catching twelve, one hundred of gotten away.

593
00:27:17,920 --> 00:27:20,199
Speaker 1: And that's why I tell people, like, I know, I

594
00:27:20,200 --> 00:27:22,760
Speaker 1: don't catch everybody, So I know that there's people that

595
00:27:22,800 --> 00:27:23,320
Speaker 1: get away.

596
00:27:23,560 --> 00:27:24,879
Speaker 3: Yeah, for sure, they get away.

597
00:27:25,160 --> 00:27:29,040
Speaker 2: But Charlie is always learning and growing and getting better

598
00:27:29,080 --> 00:27:32,880
Speaker 2: and better at catching shoplifters. It's a real passion for him.

599
00:27:33,280 --> 00:27:34,160
Speaker 3: It's like hide and seek.

600
00:27:34,160 --> 00:27:37,080
Speaker 1: That's why I really I enjoy doing it to this day,

601
00:27:37,119 --> 00:27:40,280
Speaker 1: Like whenever I go to work, I'm like, you know what,

602
00:27:40,280 --> 00:27:42,280
Speaker 1: I enjoy it going to work. I feel I like

603
00:27:42,320 --> 00:27:47,560
Speaker 1: protecting my store and I enjoy catching shoplifters. So I came, yeah, yeah,

604
00:27:47,600 --> 00:27:47,960
Speaker 1: it's fun.

605
00:27:48,000 --> 00:27:48,320
Speaker 3: It's fun.

606
00:27:48,359 --> 00:27:50,879
Speaker 1: Of people think it's like we're just watching cameras, or

607
00:27:51,400 --> 00:27:52,159
Speaker 1: they don't understand.

608
00:27:52,240 --> 00:27:55,440
Speaker 2: It's like you're pretending to be a customer. You're camouflage exactly.

609
00:27:55,480 --> 00:27:59,280
Speaker 2: You're looking through holes and shells. But while lost prevention

610
00:27:59,600 --> 00:28:03,639
Speaker 2: is a and thrill for people like Charlie, for working

611
00:28:03,720 --> 00:28:07,879
Speaker 2: police officers who get in trouble, lost prevention can be

612
00:28:07,960 --> 00:28:09,600
Speaker 2: a form of punishment.

613
00:28:10,720 --> 00:28:14,080
Speaker 6: In two thousand and six, when I was just what

614
00:28:14,119 --> 00:28:18,480
Speaker 6: we call a baby cop, I was wrongfully terminated.

615
00:28:18,640 --> 00:28:18,840
Speaker 2: Oh.

616
00:28:19,960 --> 00:28:22,080
Speaker 6: I went to work for the Home Depot as a

617
00:28:22,119 --> 00:28:26,399
Speaker 6: lost prevention officer, walking up and down the aisles of

618
00:28:26,440 --> 00:28:28,359
Speaker 6: Home Depot looking for shoplifters.

619
00:28:29,040 --> 00:28:32,440
Speaker 2: And you won't believe how and why Sergeant Jordan Morakian

620
00:28:32,760 --> 00:28:33,560
Speaker 2: got fired.

621
00:28:34,480 --> 00:28:36,960
Speaker 6: I'll tell you it happens a lot in police work.

622
00:28:37,640 --> 00:28:42,080
Speaker 6: It's a very strange thing that happens when you're somebody

623
00:28:42,080 --> 00:28:43,040
Speaker 6: that rocks the boat.

624
00:28:43,800 --> 00:28:47,720
Speaker 2: That's next time on Queen of the Con. Meanwhile, if

625
00:28:47,760 --> 00:28:50,920
Speaker 2: you're enjoying Queen of the Con, tell someone click that

626
00:28:51,040 --> 00:28:54,040
Speaker 2: share button and send this podcast to anyone you think

627
00:28:54,120 --> 00:28:57,080
Speaker 2: might be into it. Also, if you can leave us

628
00:28:57,120 --> 00:29:01,120
Speaker 2: a five star review, reviews really help others listeners find us.

629
00:29:02,320 --> 00:29:05,080
Speaker 2: Queen of the Cohn The California Girls is a production

630
00:29:05,240 --> 00:29:10,120
Speaker 2: of AYR Media and iHeartMedia, hosted by me Jonathan Walton.

631
00:29:10,840 --> 00:29:15,760
Speaker 2: Executive producers Jonathan Walton for Jonathan Walton Productions and Elisa

632
00:29:15,880 --> 00:29:21,800
Speaker 2: Rosen for AYR Media. Consulting producer Evan Goldstein. Written by

633
00:29:22,200 --> 00:29:27,640
Speaker 2: Jonathan Walton, Edited and mixed by Justin Longerbeam Audio engineer

634
00:29:28,160 --> 00:29:33,960
Speaker 2: Justin Longerbeam. Mastered by you Guessed It Justin Longerbeam. Legal

635
00:29:34,000 --> 00:29:39,640
Speaker 2: counsel for AYR Media, Johnny Douglas, Executive producer for iHeartMedia,

636
00:29:40,040 --> 00:29:40,840
Speaker 2: Maya Howard