1 00:00:00,440 --> 00:00:05,400 Speaker 1: It's another jubile phone frame only on the new hits 2 00:00:05,480 --> 00:00:10,600 Speaker 1: one oh six by one? What? Hello? Hi, this is Pdkins. 3 00:00:10,640 --> 00:00:16,000 Speaker 1: I'm calling from Autoshop looking for Shirley. Yeah. Hi, Hey, Shirley. 4 00:00:16,040 --> 00:00:17,880 Speaker 1: How are you? I'm calling on an update on your car? 5 00:00:18,239 --> 00:00:20,119 Speaker 1: You got a minute? Yeah? Okay? I know that you 6 00:00:20,200 --> 00:00:23,080 Speaker 1: had it in here just to get like regular breaks done, 7 00:00:23,200 --> 00:00:29,520 Speaker 1: right right? Yeah, there is a major problem I need 8 00:00:29,560 --> 00:00:31,880 Speaker 1: to talk to you about. Oh my god, what is it? 9 00:00:32,000 --> 00:00:35,360 Speaker 1: You know what? I'm sorry? Can you please hold one second? Okay? 10 00:00:38,400 --> 00:00:40,519 Speaker 1: Thanks for holding. This is Alexis. How can I help Hi? 11 00:00:40,680 --> 00:00:42,880 Speaker 1: You guys were just saying that there was something wrong 12 00:00:42,920 --> 00:00:45,639 Speaker 1: with my car. Is this for the two and seventeen lexus? Yes? 13 00:00:46,120 --> 00:00:50,440 Speaker 1: Oh oh? Is it pretty bad? Um? Surely? Right? Yeah? Okay, 14 00:00:50,479 --> 00:00:52,000 Speaker 1: can you give me just one second? Shure, I'm gonna 15 00:00:52,000 --> 00:00:53,480 Speaker 1: put you on hold for one second. You wait, what's 16 00:00:53,520 --> 00:00:59,400 Speaker 1: wrong with my car? Just one second? Nope? Hello, this 17 00:00:59,440 --> 00:01:01,880 Speaker 1: is the garage. How can I help you? What's going on? 18 00:01:01,960 --> 00:01:04,400 Speaker 1: I was just talking to two other people, sweetheart. I 19 00:01:04,440 --> 00:01:06,679 Speaker 1: don't know what's going on. You called me, mate? No, 20 00:01:07,080 --> 00:01:09,119 Speaker 1: my car is in the shop and apparently there's something 21 00:01:09,120 --> 00:01:11,200 Speaker 1: wrong with it. All right? Well, let's start here. What's 22 00:01:11,200 --> 00:01:14,880 Speaker 1: your car? Twenty seventeen Lexus, Oh got some money? I see? 23 00:01:14,920 --> 00:01:17,200 Speaker 1: I see? All right, Well, I'm gonna just put you 24 00:01:17,200 --> 00:01:19,559 Speaker 1: on hole quickly, all right, get someone else to speak? 25 00:01:19,880 --> 00:01:22,880 Speaker 1: Sound good? What's wrong with my car? I don't know? Love, 26 00:01:22,920 --> 00:01:28,520 Speaker 1: here you go? Can you just transfer me to Hello? 27 00:01:28,560 --> 00:01:30,280 Speaker 1: This is the garage? How can I help? Can you 28 00:01:30,319 --> 00:01:32,280 Speaker 1: transfer to someone who can help me with my car? 29 00:01:32,600 --> 00:01:35,039 Speaker 1: You're back? All right? If your car's broken, I can 30 00:01:35,080 --> 00:01:36,720 Speaker 1: fix it. I can't do much more than that. I'm 31 00:01:36,720 --> 00:01:38,559 Speaker 1: going to put you on hold again if you speak 32 00:01:38,640 --> 00:01:40,679 Speaker 1: someone else, all right. I just I just need to 33 00:01:40,720 --> 00:01:47,360 Speaker 1: know where my car is. I'm supposed to. Hey, it's 34 00:01:47,440 --> 00:01:49,800 Speaker 1: Peteekins's a lovely day daughter a pair? How can I 35 00:01:49,800 --> 00:01:52,560 Speaker 1: help you? I was just wondering what was going on. 36 00:01:52,600 --> 00:01:54,800 Speaker 1: I've talked to like three different people, and I'm getting 37 00:01:54,800 --> 00:01:59,279 Speaker 1: a little concern saying there is something wrong. Yeah, oh wow? 38 00:02:00,120 --> 00:02:01,720 Speaker 1: You on hold? And then you just kind of disappeared 39 00:02:01,720 --> 00:02:03,600 Speaker 1: on me. No, I've been waiting here. I've been on 40 00:02:03,640 --> 00:02:05,640 Speaker 1: the line for like yeah, no, yeah, haven't no. I 41 00:02:05,720 --> 00:02:07,280 Speaker 1: put you on hold and then went away to get 42 00:02:07,320 --> 00:02:08,760 Speaker 1: some coffee, came back, and then I was like, where 43 00:02:08,760 --> 00:02:11,760 Speaker 1: did she go? That is not acceptable. You guys are 44 00:02:11,919 --> 00:02:14,240 Speaker 1: supposed to be working on my brakes, and now apparently 45 00:02:14,280 --> 00:02:17,200 Speaker 1: there's Yeah, that's what we wanted to talk to you about. 46 00:02:17,280 --> 00:02:21,760 Speaker 1: We started doing an inspection and oh my god, oh 47 00:02:21,919 --> 00:02:27,239 Speaker 1: my god, again, you've got to be what he's going on. 48 00:02:27,400 --> 00:02:30,760 Speaker 1: Thanks for holding this as Alexis. I am getting pretty 49 00:02:30,880 --> 00:02:33,040 Speaker 1: pissed off. I don't know what is going on, but 50 00:02:33,120 --> 00:02:36,080 Speaker 1: my car was in the shop, my Lexus, and apparently 51 00:02:36,360 --> 00:02:39,359 Speaker 1: is it Shirley, Yeah, oh hey, Shirley, it's Alexis. Yeah. 52 00:02:39,360 --> 00:02:40,680 Speaker 1: I don't know if you've hung up earlier, but no, 53 00:02:40,880 --> 00:02:43,239 Speaker 1: I've been on the line for a long time right now, 54 00:02:43,360 --> 00:02:46,079 Speaker 1: and well, ification, it's okay, it's okay. So I talked 55 00:02:46,080 --> 00:02:48,480 Speaker 1: to my Moss and he told me there was like 56 00:02:48,520 --> 00:02:51,280 Speaker 1: some food underneath the sea and it caused a maggot 57 00:02:51,320 --> 00:02:55,840 Speaker 1: infestation and all of your backseat is completely gone, Maggie, 58 00:02:55,919 --> 00:02:59,440 Speaker 1: and what Yeah, there was about I don't know, several 59 00:02:59,560 --> 00:03:03,080 Speaker 1: hundred maggots underneath the seat from some old food. So 60 00:03:03,160 --> 00:03:05,000 Speaker 1: it looks like the lot, like the back half of 61 00:03:05,040 --> 00:03:08,200 Speaker 1: your car's gonna have to be completely redone, which means that, 62 00:03:10,639 --> 00:03:12,320 Speaker 1: oh my god, like I don't know. They just said 63 00:03:12,320 --> 00:03:16,120 Speaker 1: they're cutting off the back seat of my car. I 64 00:03:16,120 --> 00:03:18,560 Speaker 1: don't know what they mean by that. Hello, it's a 65 00:03:18,560 --> 00:03:20,880 Speaker 1: lovely day, daughter of Pairs, Peekins. How can I help you? 66 00:03:21,200 --> 00:03:23,919 Speaker 1: What the far are you guys? Like? Is this Shirley again? 67 00:03:26,440 --> 00:03:28,919 Speaker 1: I'm waiting for my car. Okay, well you're gonna be 68 00:03:28,960 --> 00:03:30,520 Speaker 1: waiting a long time for your car, because, man, have 69 00:03:30,600 --> 00:03:33,280 Speaker 1: you heard the news. Some girl named Alexis said that 70 00:03:33,320 --> 00:03:35,560 Speaker 1: there were maggots eating the back seat of my car. 71 00:03:35,640 --> 00:03:37,720 Speaker 1: What the hell is going on? Yeah, that's happening. I 72 00:03:37,760 --> 00:03:39,200 Speaker 1: should get you over to the garage talk about it. 73 00:03:39,200 --> 00:03:44,320 Speaker 1: Hang on one second, thank you. I don't know what 74 00:03:44,360 --> 00:03:46,400 Speaker 1: they were doing. They're just saying my car is like 75 00:03:46,480 --> 00:03:49,680 Speaker 1: broken pretty much. You're right, mate, this is the garage. 76 00:03:49,720 --> 00:03:51,920 Speaker 1: How can I help? Oh? My god? You again, I 77 00:03:51,920 --> 00:03:54,920 Speaker 1: don't even know what that means. What is the garage? Oh? Wow, 78 00:03:54,960 --> 00:03:58,680 Speaker 1: it's a race thing, is it? You know? I get 79 00:03:58,760 --> 00:04:01,520 Speaker 1: a lot of coals old love and it's just you know, 80 00:04:01,840 --> 00:04:04,040 Speaker 1: I'm work in the garage. My life sucks. What do 81 00:04:04,080 --> 00:04:06,040 Speaker 1: you want from me? All right? All right? Hey, oh 82 00:04:06,120 --> 00:04:10,080 Speaker 1: oh oh, Evan, did you hear even I did hear? 83 00:04:10,440 --> 00:04:14,400 Speaker 1: What's she doing. Surely are you on the phone? I am? 84 00:04:14,480 --> 00:04:16,200 Speaker 1: What is going on right now? Surely I have to 85 00:04:16,200 --> 00:04:18,480 Speaker 1: apologize for Evan. He works in our garage here, and 86 00:04:18,560 --> 00:04:21,720 Speaker 1: I'm a manager and I've been a manager. Yes, I've 87 00:04:21,760 --> 00:04:24,240 Speaker 1: been monitoring some of the phone calls here. Evan works 88 00:04:24,240 --> 00:04:26,200 Speaker 1: in the garage, and he's really not being very nice 89 00:04:26,240 --> 00:04:28,640 Speaker 1: to you. That's not how we handle customer service, Evan. Well, 90 00:04:28,960 --> 00:04:31,560 Speaker 1: what you want from me? Okay? You're gonna argue with me? Now? Yeah? 91 00:04:31,640 --> 00:04:34,840 Speaker 1: I am my Oh, I'm your supervisor. Hey, you too, 92 00:04:35,400 --> 00:04:39,520 Speaker 1: stop her right now? This is not okay, I'm alexis 93 00:04:40,080 --> 00:04:41,800 Speaker 1: this It is not professional and you should not be 94 00:04:41,839 --> 00:04:43,520 Speaker 1: talking like that with a customer on the Did you 95 00:04:43,560 --> 00:04:45,919 Speaker 1: hear what he was saying to her earlier? Did you 96 00:04:45,920 --> 00:04:48,240 Speaker 1: hear what she was saying? Yeah, but you're being a jerk. 97 00:04:48,360 --> 00:04:51,040 Speaker 1: Well but is a jerke? Come on, Mike, if you 98 00:04:51,120 --> 00:04:55,240 Speaker 1: spoke English? Confusing? Just can you do something about this? Surely? 99 00:04:55,240 --> 00:04:58,320 Speaker 1: Are you still there? Yeah? Okay, so confused? What's going on? 100 00:04:58,360 --> 00:05:00,160 Speaker 1: I'm so sorry about this menace? But your car is 101 00:05:00,200 --> 00:05:02,560 Speaker 1: totaled and these two can't ever get along. And I'm 102 00:05:02,600 --> 00:05:04,240 Speaker 1: actually the boss, but they don't want me to say 103 00:05:04,279 --> 00:05:06,000 Speaker 1: that because they're men and they want to say they're 104 00:05:06,000 --> 00:05:08,680 Speaker 1: the boss. It's not just because we're men. But the 105 00:05:08,760 --> 00:05:11,799 Speaker 1: other guy says that you want it doesn't have anything 106 00:05:11,839 --> 00:05:14,440 Speaker 1: to do with the section guy. He doesn't act like 107 00:05:14,480 --> 00:05:15,960 Speaker 1: he's a boss. But the other one tried to talk 108 00:05:16,000 --> 00:05:24,839 Speaker 1: like he actually believe. Hey, you shut up over the Hello, Shirley, 109 00:05:25,080 --> 00:05:28,720 Speaker 1: I'm still here, so are we? What's up? This is 110 00:05:28,760 --> 00:05:32,280 Speaker 1: the Jewil Show? How are you sorry? What was that? 111 00:05:32,800 --> 00:05:34,720 Speaker 1: This is the Jewel Show? This is Jewil from the 112 00:05:34,760 --> 00:05:37,279 Speaker 1: Jewel Show? And Alex and Vid how are you? And 113 00:05:37,360 --> 00:05:44,120 Speaker 1: this is a phone prank? You're kiddy, so funny, your 114 00:05:44,120 --> 00:05:46,120 Speaker 1: sisters say, for a prank phone call. She said your 115 00:05:46,120 --> 00:05:47,680 Speaker 1: car was in the shop, and so we thought we 116 00:05:47,680 --> 00:05:49,160 Speaker 1: would just see if we could stress you out as 117 00:05:49,240 --> 00:05:52,719 Speaker 1: much as possible. So no maggot infestation. You're good to go. Yeah, 118 00:05:53,920 --> 00:05:58,080 Speaker 1: total shot. I was not expecting that. I was so 119 00:05:59,080 --> 00:06:01,680 Speaker 1: when you guys are arguing with each other with the coorgers, 120 00:06:01,720 --> 00:06:04,200 Speaker 1: I was like, what is going on? I wouldn't have 121 00:06:04,200 --> 00:06:05,520 Speaker 1: to argue with that guy if could get his job 122 00:06:05,560 --> 00:06:07,000 Speaker 1: done in the garage, you know, I mean, if you 123 00:06:07,279 --> 00:06:09,159 Speaker 1: guys wanted to start arguing but I didn't even have 124 00:06:09,160 --> 00:06:15,200 Speaker 1: to feeling to everyone was arguing and never listening.