1
00:00:00,040 --> 00:00:02,240
Speaker 1: Go one eight hundred d y away or go to

2
00:00:02,320 --> 00:00:05,560
Speaker 1: one eight hundred d yaway dot com. A great defense

3
00:00:05,800 --> 00:00:09,039
Speaker 1: can be the difference between a dismiss case or jail

4
00:00:09,080 --> 00:00:12,600
Speaker 1: time one eight hundred do you why away? He's another

5
00:00:12,680 --> 00:00:21,360
Speaker 1: jewel on the twenties. Me, I'm moving fuzzy grooming. This

6
00:00:21,480 --> 00:00:24,400
Speaker 1: is Caitlin. How may I help you? Hello Caitlin. My

7
00:00:24,480 --> 00:00:27,880
Speaker 1: name is Gideon Montgomery Jilla Brand. I brought my dog

8
00:00:27,880 --> 00:00:30,040
Speaker 1: in for a grooming last week and I would like

9
00:00:30,160 --> 00:00:33,120
Speaker 1: to file a complaint. I'm so sorry to hear that,

10
00:00:33,120 --> 00:00:39,280
Speaker 1: mister Gillibrand. It's Jilla Brand, the g Rolls, Jilla Brand.

11
00:00:39,360 --> 00:00:42,879
Speaker 1: I'm sorry about that. Um, mister Gillibrand, what was your

12
00:00:42,920 --> 00:00:48,120
Speaker 1: dog's name? His name is Buffett, as in Warren. Yes, Warren,

13
00:00:48,200 --> 00:00:52,320
Speaker 1: named after one of my closest friends. Okay, his name

14
00:00:52,400 --> 00:00:54,920
Speaker 1: is Buffett. And the problem is I brought him in

15
00:00:54,960 --> 00:00:57,080
Speaker 1: to be cleaned just a few days ago, and when

16
00:00:57,120 --> 00:01:00,520
Speaker 1: I got him back, he was only half cleaned. What

17
00:01:00,600 --> 00:01:03,040
Speaker 1: do you mean he was only half cleaned. When my

18
00:01:03,080 --> 00:01:06,400
Speaker 1: assistant brought Buffet home after visiting your establishment, I inspected

19
00:01:06,480 --> 00:01:09,360
Speaker 1: him and the front half of his body smelled wonderful.

20
00:01:09,760 --> 00:01:12,840
Speaker 1: But when I smelled his lower half. I was appalled.

21
00:01:13,880 --> 00:01:16,119
Speaker 1: The front half of him smelled okay, but the back

22
00:01:16,160 --> 00:01:19,360
Speaker 1: half of him did not. Yes, Yes, the front half

23
00:01:19,360 --> 00:01:21,880
Speaker 1: of him smelled wonderful. I started at his head and

24
00:01:21,959 --> 00:01:24,160
Speaker 1: it smelled sort of like a mixture of lavender and honey.

25
00:01:24,280 --> 00:01:26,959
Speaker 1: Very nice. But then when I got underneath his tail,

26
00:01:27,000 --> 00:01:32,520
Speaker 1: it smelled awful. You smelled under his tail. You actually

27
00:01:32,560 --> 00:01:35,240
Speaker 1: picked up his tail and smelled under it. Yes. I

28
00:01:35,280 --> 00:01:36,720
Speaker 1: got down to his tail and I lifted it up

29
00:01:36,760 --> 00:01:39,280
Speaker 1: and I smelled it, and oh, it smelled worse than

30
00:01:39,400 --> 00:01:43,880
Speaker 1: Charlie Sheen's foot one I've slept on many times. First,

31
00:01:44,040 --> 00:01:46,040
Speaker 1: I'm so sorry that you had a bad experience. But again,

32
00:01:46,080 --> 00:01:49,080
Speaker 1: I'm just sort of trying to kind of wrap my

33
00:01:49,160 --> 00:01:51,720
Speaker 1: head around part of this. So we do the full

34
00:01:51,760 --> 00:01:54,080
Speaker 1: ground as well, and don't do a full groom, do you,

35
00:01:54,120 --> 00:01:57,160
Speaker 1: Because directly underneath his tail it reeks. I smelled it

36
00:01:57,200 --> 00:01:58,920
Speaker 1: for a good twenty minutes, and I've been dry heaving

37
00:01:58,920 --> 00:02:02,840
Speaker 1: ever since. He smelled under his tail for twenty minutes.

38
00:02:03,000 --> 00:02:05,360
Speaker 1: At least twenty minutes. I was hoping that maybe I

39
00:02:05,400 --> 00:02:07,200
Speaker 1: was smelling it wrong, but it just kept getting worse

40
00:02:07,240 --> 00:02:11,920
Speaker 1: and worse and worse. I do not even know what

41
00:02:12,080 --> 00:02:13,639
Speaker 1: to say. Well, I've got you on the phone. I'm

42
00:02:13,639 --> 00:02:15,200
Speaker 1: going to give it another sniff, just to see if

43
00:02:15,200 --> 00:02:20,560
Speaker 1: anything's changed, sir, Come, sir, please, I'm going to start

44
00:02:20,560 --> 00:02:24,040
Speaker 1: at his head, sir, I, mister Julia smells lovely all

45
00:02:24,040 --> 00:02:26,080
Speaker 1: the way down his back. It's being a good boy.

46
00:02:26,160 --> 00:02:29,320
Speaker 1: I completely believe you. You don't know, do not his tail?

47
00:02:29,440 --> 00:02:40,639
Speaker 1: And oh god, um smells like spoiled caviare sir, it's

48
00:02:40,720 --> 00:02:43,440
Speaker 1: this whole. There's nothing we can really do about that.

49
00:02:43,520 --> 00:02:46,720
Speaker 1: It's always gonna. I did not hear you correctly. What

50
00:02:46,760 --> 00:02:52,880
Speaker 1: did you say it was his whole? Oh? Oh my god?

51
00:02:53,280 --> 00:02:56,799
Speaker 1: Are you saying that I've been sniffing my dog's bum?

52
00:02:57,000 --> 00:02:58,920
Speaker 1: Isn't that where you were putting your nose when you

53
00:02:58,919 --> 00:03:01,680
Speaker 1: were listening up his hands? Well, I don't know much

54
00:03:01,680 --> 00:03:04,480
Speaker 1: about doggy anatomy, but is that where it is under

55
00:03:04,520 --> 00:03:08,560
Speaker 1: the tail? Yes? Under the tail would be where they

56
00:03:08,639 --> 00:03:11,359
Speaker 1: dictate and their feces comes out. So though it doesn't

57
00:03:11,400 --> 00:03:14,560
Speaker 1: smell like excrement, I'll try again, held on one second,

58
00:03:15,360 --> 00:03:19,600
Speaker 1: doesn't really, sir? Oh please, sir, God please sta oh

59
00:03:19,600 --> 00:03:23,640
Speaker 1: oh god, sir, you really oh the closer I get

60
00:03:23,680 --> 00:03:27,240
Speaker 1: the worse it smells, I believe you. I you do

61
00:03:27,320 --> 00:03:29,600
Speaker 1: not need to do that on my behalf. Really well,

62
00:03:29,639 --> 00:03:31,040
Speaker 1: I need you to know that that part of my

63
00:03:31,120 --> 00:03:35,720
Speaker 1: dog is just disgusting. Oh, there's nothing we can do

64
00:03:35,760 --> 00:03:38,480
Speaker 1: from a smell perspective. If it's something your dog's eating,

65
00:03:39,040 --> 00:03:41,120
Speaker 1: we might be able to recommend some food or well,

66
00:03:41,160 --> 00:03:43,000
Speaker 1: I don't I don't know what sort of scam business

67
00:03:43,040 --> 00:03:44,960
Speaker 1: you're running over there, but clearly you have no idea

68
00:03:45,000 --> 00:03:46,960
Speaker 1: how to do your job, so I demand a full refund.

69
00:03:48,080 --> 00:03:50,880
Speaker 1: I'm so sorry that you were displaced with friends. I

70
00:03:50,880 --> 00:03:52,600
Speaker 1: would be more than happy to give you a twenty

71
00:03:54,120 --> 00:03:57,280
Speaker 1: I'm very upset because you did not wash my dog thoroughly,

72
00:03:57,280 --> 00:04:00,360
Speaker 1: and now you're accusing me of being a bum sniffer. Sir,

73
00:04:00,960 --> 00:04:04,360
Speaker 1: dog a bump sniffer at that, I'm not accusing you

74
00:04:04,400 --> 00:04:07,120
Speaker 1: of anything. Again, I'm happy to offer you a twenty

75
00:04:07,120 --> 00:04:09,160
Speaker 1: percent off coop on if you want to bring Buffet back.

76
00:04:09,440 --> 00:04:12,520
Speaker 1: But I cannot authorize a full refund just because your

77
00:04:12,520 --> 00:04:15,000
Speaker 1: dogs but smells bad. I mean, that's okay, Well, what

78
00:04:15,040 --> 00:04:20,760
Speaker 1: about the taste? I'm sorry what I said? What about

79
00:04:20,800 --> 00:04:26,520
Speaker 1: the taste? The taste of what? What are you there

80
00:04:26,600 --> 00:04:30,520
Speaker 1: some show. Yes, it is a joke. Who is this?

81
00:04:30,600 --> 00:04:32,880
Speaker 1: What's going on? This is actually Jewel from Brook and

82
00:04:32,960 --> 00:04:34,760
Speaker 1: Jewel in the morning doing a phone tap on you.

83
00:04:34,920 --> 00:04:38,560
Speaker 1: Oh my god. Worker Jenna set you up. She said

84
00:04:38,600 --> 00:04:40,240
Speaker 1: that you guys get a lot of weird complaints from

85
00:04:40,279 --> 00:04:42,520
Speaker 1: customers and wanted me to see if I could top

86
00:04:42,560 --> 00:04:45,400
Speaker 1: some of them. Oh my god, I thought you were

87
00:04:45,520 --> 00:04:49,159
Speaker 1: actually sniffing a dog. But I was like, oh my god,

88
00:04:49,279 --> 00:04:51,480
Speaker 1: I was seriously trying not to jag on the phone

89
00:04:51,480 --> 00:04:53,919
Speaker 1: with you. Well, I was trying not to gag. Imagine

90
00:04:53,960 --> 00:04:57,840
Speaker 1: me nose deep into Maltese. Oh, oh my gosh, but

91
00:04:57,920 --> 00:05:01,520
Speaker 1: it's gusting. You don't even say that. Oh all right,

92
00:05:01,560 --> 00:05:03,120
Speaker 1: We'll have a good rest of the day at work.

93
00:05:04,640 --> 00:05:07,040
Speaker 1: Definitely can't get any worder than that. Thanks a lot.

94
00:05:09,360 --> 00:05:10,560
Speaker 1: Oh sorry,