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Speaker 1: Ron and Nannian. You can take this technology and it's

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Speaker 1: really kind of neat. You can display what's on your

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Speaker 1: phone right into the vehicle. That Car Doctor to leave

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Speaker 1: the engine in that one position for four years and

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Speaker 1: think about what it's gonna do to the valve springs.

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Speaker 1: Welcome to the radio home of Ron Andanian the Car Doctor.

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Speaker 1: Since this is where car owners the world overturned to

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Speaker 1: for their definitive opinion on automotive repair. If your mechanics

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Speaker 1: giving you a busy signal, pick up the phone and

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Speaker 1: call in the garage doors are open, but I am

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Speaker 1: here to take your calls at eight five five six

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Speaker 1: and now he running. Hey, it's time to start your

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Speaker 1: engines along and welcome run and eating in the Car

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Speaker 1: Doctor here at the helm at eight five five zero zero,

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Speaker 1: here to take your calls and answer your questions. As

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Speaker 1: always in the Car Doctor at the Facebook page. Don't

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Speaker 1: forget and by all means, get out the war website

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Speaker 1: Car Doctor show dot com and pick up the live

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Speaker 1: podcasting and I'm sorry the live feed and also podcasting

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Speaker 1: their vias A v spreaker um quick announcement if I

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Speaker 1: can find who stole my copy? What are you guys

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Speaker 1: doing nothing nothing. We're just sitting here dogue. Yeah, they don't,

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Speaker 1: don't pay any attention to us. Well away, My papers

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Speaker 1: aren't in order of my monologue. And down here at

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Speaker 1: the bottom I knew we were doing this. Aren't we

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Speaker 1: doing a wiks diecast Wicks Diecast give away key points?

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Speaker 1: For over so many years works has been protecting the

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Speaker 1: engines our customers count on the matter if their engines

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Speaker 1: are relied upon. And we're giving away a wik seventy

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Speaker 1: fifth anniversary nine Ford Coop die cast car this hour,

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Speaker 1: aren't we You're gonna take it out of our hands again.

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Speaker 1: That's where it is, you know. And I was looking

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Speaker 1: for it down here in my pile of papers, and

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Speaker 1: I would you guys get you know, listen, we get

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Speaker 1: very little joy doing this show. You always take this

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Speaker 1: car away from us, I know, because it's not yours.

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Speaker 1: I have to give it away to one of the

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Speaker 1: listeners this hour. Okay, I'll call in all right. I

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Speaker 1: don't think he knows how to use the phone. Um anyway, Yeah,

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Speaker 1: this hour giving a wigs Diecast anniversary coupe. Um. This

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Speaker 1: is the we've given this car away for for a

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Speaker 1: while now. It's a great little car. I've got one

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Speaker 1: of my own. It features period black paint with custom

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Speaker 1: cream red scalps and each fender color coordinated red interior.

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Speaker 1: More information at Wicks Filters dot com. So by all

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Speaker 1: means calling. Decision of the judges Tom and Tony, if

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Speaker 1: you can pry it out of their little seven year

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Speaker 1: old hands, is a final this hour. So by all

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Speaker 1: means calling and see if if they decide to give

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Speaker 1: it to you. Anyway, this is the car. Doctor, I

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Speaker 1: am rondin Indian. Um, I understand the phones are backed up,

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Speaker 1: so rather than do an opening monologue, everybody cheers now,

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Speaker 1: um not no, how Johnny Carson felt on the open right,

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Speaker 1: no monologue. Yea, Let's let's go over to the phone.

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Speaker 1: Let's go talk to Patricia in Delaware, sixteen hunday, Santa

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Speaker 1: fe Hi, Patricia, how are you today? Yes, ma'am, I'm good.

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Speaker 1: I'm good. Nice to talk to you. Thank you. And

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Speaker 1: first and set, there's a hard mind. Um like a

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Speaker 1: hard bang, but only when it's called, only when it's called. Yes,

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Speaker 1: And we had it. We took it into the dealer

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Speaker 1: and he did a reset transmission on the adaptive valve right,

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Speaker 1: and that's there's a bullet in for that that's been

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Speaker 1: out there a while. Bolting double O one um kind

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Speaker 1: of a common problem. That did that change anything? Did

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Speaker 1: that help anything? Okay? And what did they tell you

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Speaker 1: to do if it continues? Nothing? They don't they don't

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Speaker 1: know what it is. Well, yeah, it's scary, isn't it.

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Speaker 1: And we're and you know, we're only gonna make cars

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Speaker 1: more complicated from this point on. Trust me, it's not

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Speaker 1: getting any easier. So you know, first question is, and

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Speaker 1: I think they admitted because they they attempted to repair it.

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Speaker 1: Do they admit there's a problem with the vehicle? Yeah?

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Speaker 1: They do. Okay, So they admit there's a problem, they've

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Speaker 1: tried to fix it. And I imagine this is still

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Speaker 1: under warranty, Patricia, it's a sixteen okay. How many miles

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Speaker 1: are on it? Okay? And it probably has powertrain coverage

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Speaker 1: to fifty or sixty I'm guessing, yes, correct, Yeah, okay,

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Speaker 1: So you know the conversation has to be it's it's

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Speaker 1: not so much as hey, I could live with it.

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Speaker 1: It only does it when it's cold. It's imagine being

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Speaker 1: woke out of bed every day, really hard. And harsh.

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Speaker 1: Patricia get up, Patricia, get up, Patrieria, get up, Patricia

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Speaker 1: get up. Kind of like having kids, but you get

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Speaker 1: the point right, like Mom, Mom, right, Um, you know

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Speaker 1: all that banging isn't doing the transmission any good. And

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Speaker 1: it's it's it's gonna have it. It's gonna have an

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Speaker 1: effect on it. Like you know your kids shaking you

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Speaker 1: all the time. Mom, get up and have an effect

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Speaker 1: on you. Right, leave me alone. Um, you know, there's

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Speaker 1: got to be an answer, and it's it's gonna be

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Speaker 1: one of two things. It's either something electronic or it's

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Speaker 1: some thing mechanical. If they've done the reset and it

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Speaker 1: had no change in the operation of it and there

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Speaker 1: are no updates, and I'm um, I'm gonna mention that

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Speaker 1: because I don't know it doesn't I'm not too impressed

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Speaker 1: by the dealership so far. I just want to be

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Speaker 1: sure that they verify are there any software updates, because

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Speaker 1: sometimes software will fix a problem like this. You know,

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Speaker 1: they reflesh a controller and they put the latest, greatest

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Speaker 1: updated software in it. Um, that can resolve it. But

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Speaker 1: then after that you're into something mechanical in the trans

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Speaker 1: and you know it's it's got to get resolved, and

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Speaker 1: it's it's not normal operation, you know. I think I

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Speaker 1: think the reason vehicle owners are intimidated to say something

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Speaker 1: to a repair shop. You guys just don't know how

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Speaker 1: to talk. So I think the language here has to be, Hey,

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Speaker 1: it didn't do it when it was new, right, and

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Speaker 1: you know there are other models out there that don't

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Speaker 1: do it. So therefore my car has broken. My cars

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Speaker 1: under warranty. What are you gonna do for me? And

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Speaker 1: then you gotta stop talking, all right. I think it's

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Speaker 1: as simple as that. And I got a feeling you

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Speaker 1: can talk a whole lot if you have to solve

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Speaker 1: I'm sure you'll be fine. Um uh, you know I wouldn't.

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Speaker 1: I wouldn't I wouldn't raise my voice. I wouldn't get nasty.

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Speaker 1: You know. It's just take guys. You know, this isn't

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Speaker 1: the way the car is supposed to operate. And if

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Speaker 1: it is, you're telling me the product that you have

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Speaker 1: so much faith in. And then you gotta go talk

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Speaker 1: to the owner of the general manager and say, you know,

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Speaker 1: this is the place you work and this is the

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Speaker 1: product you have faith in, and and you're you're telling

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Speaker 1: me that it's normal for the transmission to bang this

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Speaker 1: hard for a second third gear only when it's cold,

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Speaker 1: and you're telling me that it's not normal, but you

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Speaker 1: can't fix it. Did you ever notice did you ever

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Speaker 1: notice when you were buying the car, did they give

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Speaker 1: you the speech about how great their mechanics are and

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Speaker 1: that's why you should service it there? Well? Used but

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Speaker 1: but okay, but you but you still bought it and

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Speaker 1: still has warranty on it. Then they gotta fix it,

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Speaker 1: all right. It's so it's as simple as that. It's

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Speaker 1: either electronic or mechanical. They've tried the electronic side. I

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Speaker 1: would just ask him is there any software update? And

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Speaker 1: if it's not, it's mechanical, resolve it for me. I

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Speaker 1: don't want to. I don't want to hurt the car

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Speaker 1: that any any more than I have to. Okay, alright,

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Speaker 1: you're very welcome. You let us know if you need

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Speaker 1: anything else. You take good care. Let's get over. Talk

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Speaker 1: to Lee in Minnesota for Pontiac and what's going on here? Hey? Lee?

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Speaker 1: How are you good? What's going on? Okay? I got

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Speaker 1: a two thousand four Pontiac Sunfire. When I go to

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Speaker 1: fill up the tank, whether it be full or empty.

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Speaker 1: It acts like it's full, so like you're filling it

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Speaker 1: up and in the gas to pump goes click if

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Speaker 1: you got a full tank. I've tried rotating the pump

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Speaker 1: every which way, it doesn't matter what gas station. And

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Speaker 1: I have a feeling that's also why I got this

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Speaker 1: stupid check engine that won't go away something and then

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Speaker 1: releasing for an air valve or something in the tank.

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Speaker 1: Well yeah, I mean if you scanned any fault codes

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Speaker 1: in the tank or I'm sorry, every fault code always

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Speaker 1: comes back to the gas cap, which that's been replaced.

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Speaker 1: I've gone through and replaced all the sensors throughout the tank,

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Speaker 1: and it always and I cannot get rid of whatever

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Speaker 1: it is that not letting me even put gas, and

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Speaker 1: so it's literally pushed the pump really slow and just

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Speaker 1: let the gas trick at okay, And it did it

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Speaker 1: about a year after I got it, and it's just

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Speaker 1: one of those replaced all the sensors. I kind of

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Speaker 1: gave up, and then I found your show just passing

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Speaker 1: the airways, like, well, why don't I give these guys

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Speaker 1: a shot? Yeah? I mean, you do? You do you

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Speaker 1: happen to know what numbers. Was it a P zero

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Speaker 1: four fift sounds very familiar and I haven't scanned it,

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Speaker 1: and over a year I just kind of gave up um.

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Speaker 1: But the mileage is an effect that I still get

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Speaker 1: twenty to thirty on the highway to how fast I'm

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Speaker 1: going until it's like everything else the engine runs is

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Speaker 1: nominally smooth. It doesn't broil, nothing wrong, it's just that

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Speaker 1: annoying thing and trying to fill the gas. Let's let's

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Speaker 1: break it down into English. You ever try to put

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Speaker 1: gas in a gas can and you ever not take

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Speaker 1: off the little you know, vent valve on the other side, yep,

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Speaker 1: and get the same thing right, clicks off, clicks off,

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Speaker 1: clicks off right, Ye. Well, so in the car there's

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Speaker 1: a vent valve and that's that's really what it's called.

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Speaker 1: It's called vent valve um canister vent, and it's located

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Speaker 1: back in the area underneath the car by the gas tank,

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Speaker 1: by the canister. And what happens is as you're applying

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Speaker 1: fuel into the tank, the vent is normally open when

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Speaker 1: the key is off and the engine is off, and

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Speaker 1: it's allowing fumes to come out through the canister, but

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Speaker 1: they're vented through the canister so they don't get into

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Speaker 1: the atmosphere, but it prevents excess pressure from building up

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Speaker 1: in the tank. Now, that canister, that vent, that vent

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Speaker 1: could be bad. And I don't know if you've changed

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Speaker 1: it or not, or if anybody's looked at it or

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Speaker 1: tested it. That vent, there is a cent. There's a

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Speaker 1: module that's on the back, that's on the tank, that's underneath.

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Speaker 1: We replaced that and I can't think of what it's called.

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Speaker 1: Like I said, this has donald bout year or two

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Speaker 1: ago psych came or what it's called? Um was it?

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Speaker 1: Was it the FTP Fuel Tank Pressure Sensor. I believe

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Speaker 1: that it was what it was. Okay, yeah, the f

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Speaker 1: t P right, so well the vents also Part two.

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Speaker 1: The FTP does just what it's says, fuel tank pressure sensor,

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Speaker 1: all right. It measures it electrically measures the amount of

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Speaker 1: pressure or lack of in the tank. So the PCM

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Speaker 1: knows state of our status of the tank vacuum or pressure,

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Speaker 1: so it knows what to do as far as evapp

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Speaker 1: fuel control. So that won't necessarily the part store they said,

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Speaker 1: oh that should fix your problem and never did. Well. Parts,

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Speaker 1: that's that's because parts guys don't fix cars, They just

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Speaker 1: sell parts. Um, they shouldn't be allowed to diagnose. That's

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Speaker 1: a whole noother conversation. Um, you know it's it's I'll

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Speaker 1: tell you what if you can get it scanned this

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Speaker 1: week and call me back or email me and let

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Speaker 1: me know exactly what the numbers are, what the fault

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Speaker 1: codes are. I can give you a better description, but

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Speaker 1: it sounds to me like i'd be looking at either

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Speaker 1: a possible vent valve. Either the vent valve is bad

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Speaker 1: or and I have seen this spider webs or some

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Speaker 1: type of restriction between the vent valve, the canister and

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Speaker 1: the tank are such that it's not allowing the system

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Speaker 1: to vent even though it's mechanically able to do so,

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Speaker 1: it physically can't. No, that might easily probably replaced or

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Speaker 1: just lift, get a lift and they just change it

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Speaker 1: out there. Um yeah, it's it's all. Everything is accessible,

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Speaker 1: it's just a matter of knowing what it is. But

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Speaker 1: before we start swapping any more parts, I want to know,

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Speaker 1: I really want to know what code we're really dealing

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Speaker 1: with before we you know, because we put new parts

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Speaker 1: in and we know new means never ever worked, and

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Speaker 1: you know, we could be creating problems with marginal stuff,

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Speaker 1: and all of a sudden we've got bigger issues than

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Speaker 1: what we really need to deal with UM. All right.

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Speaker 1: You know what you could do to prove the point

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Speaker 1: is go find the vent valve disconnected from the canister

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Speaker 1: and go somewhere and put gas in the car and

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Speaker 1: see if it goes away. If the problem goes away,

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Speaker 1: at least you know you're on the right track. If

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Speaker 1: that doesn't, do it, disconnect on the other side of

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Speaker 1: the canister. There should be a line that goes to

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Speaker 1: the tank, all right, and you can disconnect that put

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Speaker 1: fuel in it. Does that make it go away? If

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Speaker 1: that solves the problem, you know it's either canister vent

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Speaker 1: or one of the hoses or lines in between, all right,

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Speaker 1: and at least you're working on it. Always go back

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Speaker 1: to basics. Think of that gas can sitting on the driveway.

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Speaker 1: If if that, if that vent valve isn't open, you're

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Speaker 1: never gonna be able to get fuel in it. All right.

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Speaker 1: Last thought, Okay, last thought. If the film neck and

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Speaker 1: I don't remember what an O four pontiacs on fire

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Speaker 1: UM looks like. But in terms of the tank, in

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Speaker 1: terms of the film Neck but if the film neck

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Speaker 1: is a pipe within a pipe. I have also seen

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Speaker 1: where the inner tube falls off on some vehicles and

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Speaker 1: it creates enough of a restriction that it builds up pressure.

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Speaker 1: And it is a smaller pipe. Because I've looked underneath

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Speaker 1: pipe looks kind of small for a gas pipe. Okay,

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Speaker 1: But before I go in that direction, generally I will

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Speaker 1: see that fault with no check engine light. Okay, because

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Speaker 1: the computer that if if that host falls off, it

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Speaker 1: doesn't affect the computer system such at the computer is

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Speaker 1: smart enough to know that. Okay, set a code. You've

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Speaker 1: got a code you gotta sell, you gotta so I

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Speaker 1: would work from solving the code first and then work

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Speaker 1: your way out to solve the problem, all right, sir, Yeah,

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Speaker 1: Because when I talked to my dad about what he said, well,

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Speaker 1: you could be whatever that thing that's causing that problem

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Speaker 1: is tripping that sensor, thinking well, you've got something to lose.

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Speaker 1: Er stuck, right, Just go back to that gas tank, brother,

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Speaker 1: all right, can't You can't fill a gas tank sitting

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Speaker 1: on the ground with a closed It's just not gonna work,

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Speaker 1: all right, And your your emails right on your website there, Yeah, yeah,

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Speaker 1: just do Ron at Car Doctor Show dot com. Don't

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Speaker 1: find that code and I'll email it back to you.

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Speaker 1: All right, we'll talk some more. All right, Lee, thank you,

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Speaker 1: you take good care. Eight five five zero nine zero

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Speaker 1: zero running late, gotta go. I'll be right back after this.

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Speaker 1: Don't go away when you get keep runs number hand

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Speaker 1: eight five five five zero nine nine zero zero for

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Speaker 1: when you really need advice on your car. Here's wrong

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Speaker 1: I see in the paper today Toyota's recalling two point

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Speaker 1: four million Prius Hybrids for stalling them. We're gonna talk

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Speaker 1: about that a little bit later. Let's uh, let's get

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Speaker 1: back to the phone. Scover Keen, Cincinnati, Mercedes Ken. Welcome

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Speaker 1: to the Car Doctor. How can I help? Hey Ron, Yes,

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Speaker 1: your show, Thanks for great information. Um yeah, this is

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Speaker 1: a relation to a smart Um Aldernator, the newer alternators.

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Speaker 1: I had a friend who had was having problems with

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Speaker 1: the S three fifty wouldn't start to put on charger.

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Speaker 1: She did that, It worked, worked good, worked for a

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Speaker 1: couple of days, and then the next time she tried

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Speaker 1: to start, it wouldn't. So she takes it to them

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Speaker 1: or trusting Mercedes dealer. Forty fars later, couldn't find anything

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Speaker 1: wrong with it. Uh, but let me go back a step.

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Speaker 1: I have a little plug in thing that I've given

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Speaker 1: her to put into her cigarette lighter to read her

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Speaker 1: boltages because she's had trouble with this smart key leaving

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Speaker 1: it on. You know, you push the wrong buttons when

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Speaker 1: you shut the thing down and it's still on. Isn't

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Speaker 1: that the most confusing? And I get confused? It's difficult.

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Speaker 1: Way you do? We we had we had a car

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Speaker 1: this week. I had a um, well, my my buddy

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Speaker 1: from the local Nissan dealer who was fixing a used

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Speaker 1: car this week, so he had a GMC Yukondonali. They

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Speaker 1: needed something scanned and reset and they brought it down.

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Speaker 1: We hooked up one of the scan tools to it

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Speaker 1: and it's just you know, it's it's it's push button

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Speaker 1: smart technology and I'm going first step, second step doesn't

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Speaker 1: light up card step. I spent more time accidentally starting

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Speaker 1: the car then and I couldn't get the procedure there.

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Speaker 1: But yeah, it's difficult anyway ahead, I'm sorry, I mean

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Speaker 1: was the first time? Was what she she shut the

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Speaker 1: car down? She wasn't sure she shut it down, so

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Speaker 1: she shut it down again by pushing the stuff button. Well,

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Speaker 1: that's how I put it to the accessory full mode,

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Speaker 1: got out of the car. That doesn't shut it off

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Speaker 1: to the space. The accessory foremodes you can work on it.

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Speaker 1: Rand her battery down, right, So I gave her one

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Speaker 1: of these little things. She plugged in a cigarrette lighter

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Speaker 1: to help her, you know, trouble should saying. Anyway, I

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Speaker 1: told her that to drive the car, and I said,

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Speaker 1: what's the voltage you're getting when the car is being driven?

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Speaker 1: She said twelve point four volts. I said, your alternator

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Speaker 1: is bad because an alternatorship people's fourteen point one volts, right,

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Speaker 1: And yeah, that's where it all came around until one

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Speaker 1: of my friends said, not so fast. And one of

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Speaker 1: my friends, we said, you know, we talked about cars

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Speaker 1: and junk like that in my toilet, said he said, Well,

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Speaker 1: he said not so fast. He said the newer cars

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Speaker 1: with a smart alternator dropped down to twelve point four

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Speaker 1: volts once the battery is fully charged. Yeah, so anyway,

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Speaker 1: I thought I was calling you about She did take

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Speaker 1: it out there. They couldn't find anything wrong, And let

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Speaker 1: me ask you a question. They said, they checked the battery.

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Speaker 1: So obviously they put the capacite and test on it

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Speaker 1: and said it would hold you know, five whatever it's

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Speaker 1: rated out basically close to that. Do do you always

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Speaker 1: do a load test on the battery when it's suspected

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00:16:42,080 --> 00:16:46,040
Speaker 1: part of the system or not more than once more

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Speaker 1: than once usually? Do you think do you think they did?

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00:16:48,920 --> 00:16:51,040
Speaker 1: You think they did? Do you think they just used

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00:16:51,040 --> 00:16:52,960
Speaker 1: the c c A test and said, okay, it's okay,

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00:16:53,080 --> 00:16:54,880
Speaker 1: Well but the c c You know, there's a couple

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Speaker 1: of different c c A tests. So I have one,

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00:16:56,920 --> 00:16:59,640
Speaker 1: two or three, four five different battery testers in the shop.

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Speaker 1: Two of them do one test, three of them do

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Speaker 1: it the other way. Um. It's it's not that I

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00:17:04,160 --> 00:17:06,879
Speaker 1: don't trust anything, but I just don't trust anything. And

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Speaker 1: sometimes you need more than one point, you know. Um,

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Speaker 1: So you know, every everything, every every tester does it

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00:17:13,320 --> 00:17:16,320
Speaker 1: off of c c A. They just do it different ways. Um.

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00:17:16,359 --> 00:17:18,600
Speaker 1: The one style tester does a c c A test,

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00:17:18,640 --> 00:17:21,800
Speaker 1: and then it's a mathematical algorithm. It's it's looking at

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Speaker 1: um the minute voltage drop and it's it's calculating it

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Speaker 1: out and it's saying, okay, if it does this at

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00:17:27,080 --> 00:17:29,000
Speaker 1: this load, then it should be this at that load

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00:17:29,040 --> 00:17:30,639
Speaker 1: at this temperature. And they always make it take a

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00:17:30,640 --> 00:17:32,919
Speaker 1: shot of the battery's tempt and then they pass it

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00:17:32,960 --> 00:17:35,520
Speaker 1: good or bad. That is a no capacitance but a

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00:17:35,520 --> 00:17:38,399
Speaker 1: battery load test, um. You know, simple and easy, and

355
00:17:38,400 --> 00:17:40,880
Speaker 1: that's the quick test. Then there's you know the old

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Speaker 1: school what we sometimes think of as a carbon pile load. Uh,

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00:17:44,520 --> 00:17:46,439
Speaker 1: make the machine heat up. You can cook toast on

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Speaker 1: the top of girl. Yeah, that's right. Yeah, the old

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00:17:48,680 --> 00:17:51,440
Speaker 1: the old sun vat forty I'm dating myself here, UM

360
00:17:51,680 --> 00:17:53,840
Speaker 1: machine that everybody had, you know, a million years ago

361
00:17:53,840 --> 00:17:55,880
Speaker 1: when you know, God was young and dirt was invented,

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00:17:56,080 --> 00:18:00,040
Speaker 1: and I started fixing cars, um, and and you know

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00:18:00,359 --> 00:18:03,600
Speaker 1: you could you use that test and yeah, that's that's

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00:18:03,640 --> 00:18:06,560
Speaker 1: a true capacity its test. You're stressing the battery out.

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00:18:07,200 --> 00:18:08,920
Speaker 1: I've had a couple of batteries. I've had a couple

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00:18:09,000 --> 00:18:12,360
Speaker 1: of weird things with batteries lately, Um that make me

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00:18:12,520 --> 00:18:14,280
Speaker 1: think that, you know, we need to bring back the

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00:18:14,280 --> 00:18:17,480
Speaker 1: capacity its test, the hardcore load test, more and more.

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00:18:17,520 --> 00:18:20,119
Speaker 1: But here's the bottom line. Don't judge it by the

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00:18:20,119 --> 00:18:23,240
Speaker 1: twelve point for the charging rate voltage. It's really is

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00:18:23,240 --> 00:18:25,960
Speaker 1: the computer setting a fold code, because your friend is right.

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00:18:26,000 --> 00:18:29,840
Speaker 1: They are smart sensors and they will calculate voltage requirement

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00:18:29,840 --> 00:18:33,199
Speaker 1: and demand and if it's incorrect set of code, so

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00:18:33,240 --> 00:18:35,560
Speaker 1: I would go more by that. Then by hey, what's

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00:18:35,560 --> 00:18:37,560
Speaker 1: the charge rate based on what you've got plugged into

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00:18:37,600 --> 00:18:40,359
Speaker 1: the cigarette lighter? This isn't your father's olden feel anymore,

377
00:18:40,400 --> 00:18:42,440
Speaker 1: you can. I appreciate the call, Thank you very much.

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00:18:42,440 --> 00:18:43,840
Speaker 1: I'm on any of the car doctor will be back

379
00:18:43,960 --> 00:18:50,240
Speaker 1: right after this when the family car needs some fixing.

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00:18:50,240 --> 00:18:52,919
Speaker 1: There's only two things that really matter, getting the right

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00:18:53,040 --> 00:18:56,160
Speaker 1: part and getting some good advice. It's a pretty safe

382
00:18:56,200 --> 00:18:58,720
Speaker 1: bet that, with over a million parts in stock, pet

383
00:18:58,720 --> 00:19:01,680
Speaker 1: Boys has the right part right now. The pet Boys

384
00:19:01,680 --> 00:19:04,320
Speaker 1: pros are extensively trained to find the right part for

385
00:19:04,359 --> 00:19:07,760
Speaker 1: just about any car truck better Yet, these pros can

386
00:19:07,760 --> 00:19:11,360
Speaker 1: also handle the entire installation or service needed. It's always

387
00:19:11,359 --> 00:19:13,760
Speaker 1: good to have options and no, the pet Boys pros

388
00:19:13,840 --> 00:19:20,480
Speaker 1: have it covered either way. Hey, welcome back our man.

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00:19:20,560 --> 00:19:22,440
Speaker 1: The car docs up to get this hour beginning way

390
00:19:22,480 --> 00:19:26,679
Speaker 1: the wiks Uh Anniversary thirty nine Ford Coupe decisions of

391
00:19:26,760 --> 00:19:28,960
Speaker 1: Tony and Tom is final. Let's get over and talk

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00:19:29,000 --> 00:19:32,200
Speaker 1: to Paul in Long Island to c RV. Let see

393
00:19:32,240 --> 00:19:33,880
Speaker 1: what's going on here, Paul, Welcome to the car doctor.

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00:19:33,920 --> 00:19:36,440
Speaker 1: How can it helps her? All right? Thanks taking my call.

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Speaker 1: The only pattern I can see is it's the first

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00:19:39,520 --> 00:19:42,080
Speaker 1: startup of the day. We start the car in the garage,

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00:19:42,560 --> 00:19:45,080
Speaker 1: and I typically don't wait much more than five seconds

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00:19:45,119 --> 00:19:48,080
Speaker 1: before I put it in gear. It'll start to stumble,

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00:19:48,480 --> 00:19:52,120
Speaker 1: It'll catch itself, that'll that'll be okay. Backet down the driveway,

400
00:19:52,160 --> 00:19:55,360
Speaker 1: which is fairly inclined, get it down to the bottom

401
00:19:55,400 --> 00:19:57,280
Speaker 1: on the street, and when I put it in drive,

402
00:19:57,520 --> 00:20:01,639
Speaker 1: it takes several seconds before the transmiss and engages, almost

403
00:20:01,680 --> 00:20:04,920
Speaker 1: as if it was slipping. I don't know if that's

404
00:20:06,080 --> 00:20:08,600
Speaker 1: you know, d r VS one of the Honda dealers.

405
00:20:08,640 --> 00:20:11,760
Speaker 1: I took it back to the original selling dealer a

406
00:20:11,800 --> 00:20:14,080
Speaker 1: few months ago and they kept it overnight and couldn't

407
00:20:14,160 --> 00:20:18,240
Speaker 1: replicate the problem. Any dashboard warning lights on, Paul, nothing

408
00:20:18,240 --> 00:20:20,520
Speaker 1: at all. Know how many miles are on the car?

409
00:20:22,840 --> 00:20:24,720
Speaker 1: Always a good place, it's always a good place to

410
00:20:24,760 --> 00:20:27,040
Speaker 1: start as just basic maintenance. You know, it's come and

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00:20:27,080 --> 00:20:30,919
Speaker 1: do for a thirty I would, um, I would, and

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00:20:31,080 --> 00:20:33,719
Speaker 1: nothing comes to mind. I would hope that the dealer

413
00:20:33,840 --> 00:20:36,720
Speaker 1: is part of the routine of diagnosis would be to

414
00:20:36,800 --> 00:20:39,200
Speaker 1: run the VIN through the database to see if there's

415
00:20:39,200 --> 00:20:44,359
Speaker 1: any software updates that they all right, and you know,

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00:20:44,520 --> 00:20:46,800
Speaker 1: if and and and to the point that when they

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00:20:46,800 --> 00:20:49,359
Speaker 1: say they do that, that's actually and I tend to

418
00:20:49,359 --> 00:20:51,960
Speaker 1: believe them because if the vehicles under warranty, they get

419
00:20:52,000 --> 00:20:54,800
Speaker 1: paid more to do more. Um, you know, it's it's

420
00:20:54,800 --> 00:20:56,720
Speaker 1: sort of their opportunity to make more money on the

421
00:20:56,760 --> 00:20:58,879
Speaker 1: car from the manufacturer. So I always kind of think

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Speaker 1: if they say they're doing it, they're doing it. Um

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00:21:01,480 --> 00:21:03,159
Speaker 1: you know, I I get it that. You know, it's

424
00:21:03,200 --> 00:21:05,679
Speaker 1: hard for us to accept that they are, but you

425
00:21:05,680 --> 00:21:08,360
Speaker 1: know they are. Um. So if they do that, then

426
00:21:08,359 --> 00:21:10,600
Speaker 1: the only the only quick thing that comes to mind,

427
00:21:10,960 --> 00:21:13,480
Speaker 1: short of seeing and experiencing it. And you know, the

428
00:21:13,520 --> 00:21:16,159
Speaker 1: hardest thing is reproducing it is you know, cleaning the

429
00:21:16,160 --> 00:21:20,960
Speaker 1: throttle body and performing and I don't relearn, um, you know,

430
00:21:21,040 --> 00:21:24,879
Speaker 1: just as normal maintenance, you know, miles whatever you got

431
00:21:24,920 --> 00:21:27,080
Speaker 1: on it. Well, I've been doing this for quite a while.

432
00:21:27,119 --> 00:21:30,560
Speaker 1: I had it back to them probably over a year ago,

433
00:21:30,600 --> 00:21:34,040
Speaker 1: initially to them several times, and I mentioned it two times.

434
00:21:34,080 --> 00:21:37,040
Speaker 1: The second time they suggested we left it overnight, which

435
00:21:37,040 --> 00:21:38,920
Speaker 1: we did. So this has been going on for quite

436
00:21:38,960 --> 00:21:41,040
Speaker 1: a while. But now when they when they do it,

437
00:21:41,080 --> 00:21:44,160
Speaker 1: they can't duplicate it. They can't replicate it. They yes,

438
00:21:44,200 --> 00:21:47,880
Speaker 1: they say they haven't haven't noticed what I say. Now,

439
00:21:48,000 --> 00:21:50,520
Speaker 1: there's no way to check the transmission fluid on those

440
00:21:50,600 --> 00:21:52,240
Speaker 1: One of a friend of mine that works in a

441
00:21:52,240 --> 00:21:55,040
Speaker 1: Honda deal to talk to his leading mechanic and he

442
00:21:55,119 --> 00:21:58,320
Speaker 1: said that possibly the fluid is low because backing down

443
00:21:58,359 --> 00:22:01,720
Speaker 1: that driveway, what every the condition is going on in

444
00:22:01,760 --> 00:22:04,440
Speaker 1: that transmission, maybe for that few seconds it's low on

445
00:22:04,560 --> 00:22:07,639
Speaker 1: fluid and that could possibly be the problem. But I

446
00:22:07,680 --> 00:22:09,719
Speaker 1: have no way of checking that fluid, right, I mean,

447
00:22:09,760 --> 00:22:12,200
Speaker 1: there is there is a there is a check level,

448
00:22:12,200 --> 00:22:14,240
Speaker 1: but it's not something the check method. But there isn't

449
00:22:14,240 --> 00:22:16,960
Speaker 1: anything you can do per se in the home driveway,

450
00:22:17,000 --> 00:22:19,720
Speaker 1: which I think is one of the you know, hypocrisies

451
00:22:19,760 --> 00:22:23,000
Speaker 1: of we have no more dipsticks. Um, but that doesn't

452
00:22:23,000 --> 00:22:26,720
Speaker 1: explain the stall and the engine running rough because you're

453
00:22:26,760 --> 00:22:32,680
Speaker 1: you're you're really describing two different symptoms or okay, um,

454
00:22:32,760 --> 00:22:40,520
Speaker 1: you know, are they both a repeatable, reproducible problem. That's

455
00:22:40,520 --> 00:22:43,320
Speaker 1: a very good question. Is it. I've heard you mentioned

456
00:22:43,320 --> 00:22:46,960
Speaker 1: that code six in the diagnostic modes six. Yeah, I mean,

457
00:22:47,080 --> 00:22:48,960
Speaker 1: you know, to look you could look at modes six

458
00:22:48,960 --> 00:22:52,080
Speaker 1: and something like this mode six m M mode with

459
00:22:52,119 --> 00:22:55,280
Speaker 1: an m um you know, will will in the right

460
00:22:55,280 --> 00:22:57,560
Speaker 1: hands will show you, Hey, here's where it's going. But

461
00:22:57,560 --> 00:22:59,920
Speaker 1: if this has been if this has been an ongoing

462
00:23:00,000 --> 00:23:04,399
Speaker 1: issue for the past year, you would think that it

463
00:23:04,400 --> 00:23:06,840
Speaker 1: would have deteriorated to the point that it finally, you know,

464
00:23:07,240 --> 00:23:09,600
Speaker 1: caught up to itself. Yeah, it's you know, I mean

465
00:23:09,720 --> 00:23:11,520
Speaker 1: short of that, you know, we can also make some

466
00:23:11,600 --> 00:23:14,920
Speaker 1: assumptions and diagnosis and say all right, um, let's let's

467
00:23:14,960 --> 00:23:16,720
Speaker 1: say we go and clean the throttle body and we

468
00:23:16,880 --> 00:23:19,760
Speaker 1: verified that that's operating properly and the trans fluid level

469
00:23:19,840 --> 00:23:22,000
Speaker 1: is good and there's no issue there. Then the next

470
00:23:22,040 --> 00:23:24,080
Speaker 1: step is, you know, back in the old days, when

471
00:23:24,160 --> 00:23:27,480
Speaker 1: when cars were a little more possessed, or the ability

472
00:23:27,480 --> 00:23:29,919
Speaker 1: to be possessed, we'd sit down with a Lamb scope

473
00:23:29,920 --> 00:23:32,680
Speaker 1: and go censored by censor, moment by moment, day by day,

474
00:23:32,720 --> 00:23:35,640
Speaker 1: and just scope every censor on the car. Um got

475
00:23:35,640 --> 00:23:37,840
Speaker 1: to be expensive, got to be time consuming, but we

476
00:23:38,119 --> 00:23:40,520
Speaker 1: you know, sooner or later you proved what was good,

477
00:23:40,560 --> 00:23:43,600
Speaker 1: you proved what was bad. Um, you know, But my

478
00:23:43,720 --> 00:23:47,480
Speaker 1: question becomes, how reproducible is this? Uh, it's it sounds

479
00:23:47,520 --> 00:23:49,160
Speaker 1: like you live at the top of the hill. Your

480
00:23:49,200 --> 00:23:50,760
Speaker 1: driveways at the like at the top of the hill,

481
00:23:50,800 --> 00:23:53,680
Speaker 1: the houses of the hill is kind of you know,

482
00:23:54,200 --> 00:23:59,880
Speaker 1: not but elevating amount. Um, can you park the car

483
00:23:59,880 --> 00:24:03,399
Speaker 1: and the street? Yes? Is it? I mean it's safety

484
00:24:03,440 --> 00:24:06,320
Speaker 1: parking on the street overnight. I I don't. Well, we've

485
00:24:06,320 --> 00:24:07,840
Speaker 1: had it when we go to Florida and went to

486
00:24:07,920 --> 00:24:10,960
Speaker 1: We've had it in a in a different environment and

487
00:24:11,000 --> 00:24:13,879
Speaker 1: it's again it's an incline driveway, but no way is

488
00:24:13,920 --> 00:24:16,040
Speaker 1: near what we have here, so I I would rule

489
00:24:16,160 --> 00:24:19,159
Speaker 1: that out. So well, well, the question becomes does it

490
00:24:19,280 --> 00:24:21,440
Speaker 1: do it on a flat surface? If you started up cold?

491
00:24:22,600 --> 00:24:24,440
Speaker 1: That I can't say for sure. I'll have to try,

492
00:24:24,560 --> 00:24:26,720
Speaker 1: you know, just leave it out and try that. I mean,

493
00:24:27,000 --> 00:24:29,360
Speaker 1: is there a local supermarket or someplace you can park

494
00:24:29,440 --> 00:24:31,720
Speaker 1: the car overnight, or your neighbor's driveway that you could

495
00:24:31,720 --> 00:24:34,000
Speaker 1: go over there in the morning. Hey cannot borrow your driveway?

496
00:24:34,000 --> 00:24:37,800
Speaker 1: And just you know, sometimes diagnosis is just determining can

497
00:24:37,840 --> 00:24:39,600
Speaker 1: I reproduce this or not? Because if the dealer is

498
00:24:39,600 --> 00:24:43,199
Speaker 1: starting off in a flat parking lot, then that's a

499
00:24:43,200 --> 00:24:46,320
Speaker 1: big piece of the puzzle. You know. That's uh yeah,

500
00:24:46,400 --> 00:24:47,920
Speaker 1: you know he's he's not gonna be able to see

501
00:24:47,960 --> 00:24:50,800
Speaker 1: it because he won't experience it. I do have a

502
00:24:50,840 --> 00:24:53,040
Speaker 1: neighbor with a flat driver. That's a very good idea.

503
00:24:53,119 --> 00:24:55,040
Speaker 1: You know. Maybe that's where we're gonna go. Hey, Paul,

504
00:24:55,080 --> 00:24:57,840
Speaker 1: stay on the line, Um, Tom and Tony, I think

505
00:24:57,840 --> 00:25:00,720
Speaker 1: there's I think they're done playing with this. Have decided

506
00:25:00,720 --> 00:25:02,560
Speaker 1: that you're gonna be the winner of the Wicks thirty

507
00:25:02,640 --> 00:25:05,280
Speaker 1: nine four coupe today seventy fifth anniversary courtesy see the

508
00:25:05,280 --> 00:25:07,840
Speaker 1: folks at Wicks Wicks Filters dot com. So stay on

509
00:25:07,840 --> 00:25:10,080
Speaker 1: the line that Tom get your information and we'll get

510
00:25:10,080 --> 00:25:12,720
Speaker 1: that car sent out to You're very welcome, sir, and

511
00:25:12,920 --> 00:25:15,760
Speaker 1: enjoy the rest of your afternoon. Um. Toyota is in

512
00:25:15,800 --> 00:25:19,440
Speaker 1: the news. Toyota recalls two point four million Prius Toyotas,

513
00:25:19,440 --> 00:25:22,080
Speaker 1: recalling to put four million cars worldwide that could stall

514
00:25:22,119 --> 00:25:24,879
Speaker 1: while driving. The Japanese automaker said Friday that the recaill

515
00:25:24,880 --> 00:25:27,760
Speaker 1: affects about eight hundred and seven thousand Toyota priests in

516
00:25:27,760 --> 00:25:31,520
Speaker 1: the US. It covers certain fourteen Prius hybrids in certain

517
00:25:31,560 --> 00:25:34,919
Speaker 1: twelve to fourteen Prius V hybrids. The defect occurs in

518
00:25:35,040 --> 00:25:38,480
Speaker 1: rare situations, so we're gonna recall almost, you know, a

519
00:25:38,520 --> 00:25:42,639
Speaker 1: million cars in rare situations. Um. It involves the vehicle

520
00:25:42,680 --> 00:25:45,119
Speaker 1: failing to enter a fail safe driving mode and response

521
00:25:45,160 --> 00:25:48,040
Speaker 1: to certain hybrid system faults. When that happens, the vehicles

522
00:25:48,080 --> 00:25:50,440
Speaker 1: could lose power install while power, steering and breaking would

523
00:25:50,480 --> 00:25:52,840
Speaker 1: remain operational. Vehicle stall while driving, and higher speeds could

524
00:25:52,880 --> 00:25:55,199
Speaker 1: increase the risk of a crash. Um. It's not the

525
00:25:55,200 --> 00:25:57,320
Speaker 1: first time Toyota had trouble with the fail safe procedure

526
00:25:57,320 --> 00:25:59,439
Speaker 1: with some of the cars. The company should recalls in

527
00:25:59,480 --> 00:26:02,280
Speaker 1: twenty four seen in fifteen to address similar issues. You know,

528
00:26:02,400 --> 00:26:07,680
Speaker 1: it's interesting how big of an issue recalls have become.

529
00:26:08,480 --> 00:26:11,760
Speaker 1: When I purchased my new twenty nineteen Chevy Silverado from

530
00:26:11,760 --> 00:26:15,400
Speaker 1: the folks of Pargamas Chevrolet a week ago, uh, ten

531
00:26:15,480 --> 00:26:19,400
Speaker 1: days ago, whatever it was, Um, they couldn't It was interesting.

532
00:26:19,480 --> 00:26:22,800
Speaker 1: They couldn't release the truck to me until they verified

533
00:26:22,840 --> 00:26:26,040
Speaker 1: all the recalls or that there were no recalls on

534
00:26:26,080 --> 00:26:27,840
Speaker 1: the vehicle and if there were any that they had

535
00:26:27,880 --> 00:26:29,600
Speaker 1: been done in the vehicle was brought up to date.

536
00:26:29,640 --> 00:26:33,960
Speaker 1: They weren't allowed to sell me the car. And they weren't,

537
00:26:34,000 --> 00:26:35,520
Speaker 1: you know. And and the reason I say that to

538
00:26:35,560 --> 00:26:38,600
Speaker 1: the point that we originally were gonna do the do

539
00:26:38,680 --> 00:26:41,560
Speaker 1: the clothes, you know, pick up the vehicle on Friday.

540
00:26:42,160 --> 00:26:43,960
Speaker 1: I got there Saturday. I couldn't do it Friday. We

541
00:26:43,960 --> 00:26:46,119
Speaker 1: got there Saturday. They had to change the dates on

542
00:26:46,240 --> 00:26:49,000
Speaker 1: some of the papers to say, as of this moment,

543
00:26:49,040 --> 00:26:51,240
Speaker 1: what time is it, Oh, it's three forty one, Okay, good.

544
00:26:51,440 --> 00:26:53,440
Speaker 1: You know there's there's no recalls on this car as

545
00:26:53,480 --> 00:26:55,560
Speaker 1: of three forty one on Saturday. Blah blah blah, such

546
00:26:55,560 --> 00:26:58,320
Speaker 1: and such date sign here um. And I was like, wow,

547
00:26:58,359 --> 00:27:00,359
Speaker 1: there really beans. He says yeah, And he was telling me,

548
00:27:00,359 --> 00:27:02,239
Speaker 1: he said, they are so specific. Now he goes, if

549
00:27:02,280 --> 00:27:05,040
Speaker 1: we sell this car, well there's a recall, we'll get fined.

550
00:27:05,200 --> 00:27:06,840
Speaker 1: And we're get in a lot of trouble with GM,

551
00:27:06,880 --> 00:27:09,439
Speaker 1: as all car companies do now. So they're taking a

552
00:27:09,440 --> 00:27:11,920
Speaker 1: great deal of care and caution when it comes to recalls.

553
00:27:12,320 --> 00:27:14,119
Speaker 1: Uh that they don't. They don't. They're not allowed to

554
00:27:14,119 --> 00:27:16,479
Speaker 1: put cars out there. So you know, trust me, if

555
00:27:16,480 --> 00:27:19,400
Speaker 1: Toyota is recalling these these two point four million prius

556
00:27:19,480 --> 00:27:21,359
Speaker 1: is um. So it looks like it's about a million

557
00:27:21,359 --> 00:27:23,760
Speaker 1: of them in the States. Um. If they're recalling them,

558
00:27:23,760 --> 00:27:25,840
Speaker 1: it's it's got to be a problem. It's just uh,

559
00:27:26,440 --> 00:27:27,639
Speaker 1: you know. So it's something to be aware of if

560
00:27:27,640 --> 00:27:29,760
Speaker 1: you're drying a prius, um, you know, be aware that

561
00:27:29,760 --> 00:27:31,760
Speaker 1: you're probably getting a notice. Just shortly. This just came

562
00:27:31,760 --> 00:27:33,840
Speaker 1: out in today's paper. I happen to see it while

563
00:27:34,119 --> 00:27:37,920
Speaker 1: eating breakfast this morning. Zero nine zero zero Ron and

564
00:27:37,960 --> 00:27:42,760
Speaker 1: any of the car doctor coming back right after this.

565
00:27:44,280 --> 00:27:46,760
Speaker 1: He drives that way. But when it comes to fixing cars,

566
00:27:46,840 --> 00:27:49,960
Speaker 1: Ron has card advice done right eight five five five

567
00:27:50,320 --> 00:27:54,920
Speaker 1: zero nine nine zero zero. Here's Rod. Welcome, Hey everybody.

568
00:27:55,000 --> 00:27:56,920
Speaker 1: So you know this is a little unsettling. In the

569
00:27:57,200 --> 00:28:00,159
Speaker 1: first hour today we had Julie from California and was

570
00:28:00,160 --> 00:28:02,840
Speaker 1: talking about her sixteen Jeep that had been repaired twenty

571
00:28:02,880 --> 00:28:05,960
Speaker 1: four thousand dollars worth and it wasn't repaired properly and

572
00:28:06,000 --> 00:28:07,920
Speaker 1: she was looking for some advice. So I emailed her

573
00:28:08,240 --> 00:28:10,000
Speaker 1: during the breaks in the in the hours because I

574
00:28:10,000 --> 00:28:12,680
Speaker 1: wanted to just offer some additional thoughts. And I feel bad,

575
00:28:12,720 --> 00:28:14,520
Speaker 1: I really do. I think this is ridiculous. She's got

576
00:28:14,520 --> 00:28:17,800
Speaker 1: a vehicle that cost dollars to fix with you know,

577
00:28:17,880 --> 00:28:19,960
Speaker 1: six or seven thousand miles on and she can't drive.

578
00:28:20,440 --> 00:28:22,919
Speaker 1: So she wrote me back Ron, thank you. Apparently in

579
00:28:23,000 --> 00:28:25,520
Speaker 1: California listen to the way this works. And I'm appealing

580
00:28:25,560 --> 00:28:28,640
Speaker 1: to our listeners in California if they've got any insight

581
00:28:28,760 --> 00:28:31,240
Speaker 1: or a direction for this person, I would really appreciate

582
00:28:31,320 --> 00:28:33,400
Speaker 1: hearing from you, and we'll talk about it on their

583
00:28:33,640 --> 00:28:37,200
Speaker 1: Apparently in California, once the repairs were done and we

584
00:28:37,280 --> 00:28:40,440
Speaker 1: took possession of the car, Geico is now done with

585
00:28:40,480 --> 00:28:43,479
Speaker 1: their responsibility. If I had stayed with all State, they

586
00:28:43,480 --> 00:28:45,400
Speaker 1: would have seen it through the end, making sure it

587
00:28:45,480 --> 00:28:48,640
Speaker 1: was repaired correctly. I am not under contract with Geico,

588
00:28:48,800 --> 00:28:51,240
Speaker 1: therefore they owe me nothing. Once I've picked up the car,

589
00:28:51,320 --> 00:28:53,760
Speaker 1: I can't even get a call back from them. The

590
00:28:53,800 --> 00:28:56,280
Speaker 1: original body shop tells me I can drive it and

591
00:28:56,360 --> 00:28:59,920
Speaker 1: just replace the tire every two thousand miles. Others have

592
00:29:00,040 --> 00:29:01,960
Speaker 1: told me not to drive it until it's repaired. I

593
00:29:02,000 --> 00:29:04,320
Speaker 1: wanted your opinion. I have nothing in writing stating not

594
00:29:04,400 --> 00:29:06,960
Speaker 1: to drive it, and I'm afraid that I can't prove.

595
00:29:07,640 --> 00:29:10,760
Speaker 1: I'm afraid that I can't prove being told not to

596
00:29:10,840 --> 00:29:12,720
Speaker 1: drive it. I'm trying to do what I need to

597
00:29:12,760 --> 00:29:15,400
Speaker 1: do to prove my losses and small claims. The car

598
00:29:15,480 --> 00:29:18,000
Speaker 1: is set in our driveway for six months because we

599
00:29:18,000 --> 00:29:19,840
Speaker 1: are afraid to do more damage. I'll trying to figure

600
00:29:19,880 --> 00:29:22,000
Speaker 1: out the problem. And I've got to think, you've got

601
00:29:22,000 --> 00:29:24,360
Speaker 1: to be a fraid for your safety. You've got a

602
00:29:24,360 --> 00:29:27,960
Speaker 1: car that said frame repair work that wasn't done right yet.

603
00:29:28,000 --> 00:29:32,240
Speaker 1: I wonder in in California. Is California a no fault state? Well,

604
00:29:32,240 --> 00:29:35,000
Speaker 1: that's what I'm thinking, because New York's a no fault state.

605
00:29:35,040 --> 00:29:37,760
Speaker 1: My wife's had a couple of car accidents, not her fault. Recently,

606
00:29:37,840 --> 00:29:39,640
Speaker 1: we just picked up the phone and called our insurance

607
00:29:39,640 --> 00:29:42,640
Speaker 1: company and walked away. They took care of everything and

608
00:29:42,680 --> 00:29:44,600
Speaker 1: from that point on and it was fixed right, and

609
00:29:44,640 --> 00:29:47,040
Speaker 1: plus we got to choose our repair shop and the

610
00:29:47,080 --> 00:29:49,920
Speaker 1: whole bit. So she continues, I've put a hundred and

611
00:29:49,960 --> 00:29:51,920
Speaker 1: fifteen miles on the car in the last six months,

612
00:29:51,960 --> 00:29:54,400
Speaker 1: taking it to four different places to get multiple opinions

613
00:29:54,440 --> 00:29:57,160
Speaker 1: that it is indeed a suspension issue. I plan to

614
00:29:57,160 --> 00:29:59,320
Speaker 1: get it fixed and then take him, meaning the body shop.

615
00:29:59,320 --> 00:30:01,080
Speaker 1: The small clan. I feel that we were entitled to

616
00:30:01,160 --> 00:30:03,600
Speaker 1: loss of use for the last six months the day

617
00:30:03,640 --> 00:30:06,320
Speaker 1: since he first saw the car, and refuses to accept

618
00:30:06,320 --> 00:30:08,880
Speaker 1: any of the reports of suspension issues from the initial repair.

619
00:30:08,960 --> 00:30:11,960
Speaker 1: Thanks for your time and words of advice. Truly, that's ridiculous.

620
00:30:12,640 --> 00:30:15,160
Speaker 1: I don't understand how that works in California? Is that

621
00:30:15,200 --> 00:30:18,280
Speaker 1: a is that a statute that and again for our

622
00:30:18,280 --> 00:30:21,160
Speaker 1: listeners in California, how does it work in California? Is it?

623
00:30:21,200 --> 00:30:24,160
Speaker 1: Does it? Is it true that if you supersede your

624
00:30:24,280 --> 00:30:27,280
Speaker 1: your insurance company and let the other guy take it over,

625
00:30:27,320 --> 00:30:32,120
Speaker 1: that your insurance company is not responsible. Well if I mean,

626
00:30:32,160 --> 00:30:34,360
Speaker 1: I'm not a lawyer or an insurance expert, but if

627
00:30:34,360 --> 00:30:37,040
Speaker 1: it's not a no fault state, in my understanding is

628
00:30:37,080 --> 00:30:39,440
Speaker 1: if it's no fault state like New York is, it

629
00:30:39,440 --> 00:30:42,440
Speaker 1: doesn't matter who's the fault. You go through your insurance company,

630
00:30:42,480 --> 00:30:45,080
Speaker 1: they go after the other insurance company, and that way

631
00:30:45,160 --> 00:30:48,320
Speaker 1: your insurance company is working for you, not the other guy. Well,

632
00:30:48,320 --> 00:30:50,160
Speaker 1: and I think that's you know, Tom, and I think

633
00:30:50,200 --> 00:30:53,280
Speaker 1: that's the key because in the accidents I've had in

634
00:30:53,280 --> 00:30:55,920
Speaker 1: my lifetime and in the family and anytime I'm involved,

635
00:30:55,920 --> 00:30:59,000
Speaker 1: I've always tried to let the insurance company deal with it.

636
00:30:59,000 --> 00:31:02,480
Speaker 1: I mean, that's that's their job, that's what they're there for. UM,

637
00:31:02,560 --> 00:31:06,000
Speaker 1: that that creates that obligation and that sense of contract.

638
00:31:06,520 --> 00:31:10,400
Speaker 1: But I don't understand how. And I this much I

639
00:31:10,440 --> 00:31:14,239
Speaker 1: know about California. I was under the impression that in

640
00:31:14,320 --> 00:31:17,600
Speaker 1: California they have a Bureau of Auto Repair that maintains

641
00:31:17,600 --> 00:31:20,560
Speaker 1: a standard saying it's got to be fixed to this level.

642
00:31:21,040 --> 00:31:25,480
Speaker 1: Here's a vehicle that Julie can prove has eight defects

643
00:31:25,560 --> 00:31:28,600
Speaker 1: in workmanship, in terms of the way the frame was repaired,

644
00:31:29,040 --> 00:31:30,880
Speaker 1: and yet she's stuck with it. She's got a vehicle

645
00:31:30,880 --> 00:31:33,360
Speaker 1: that she can't drive, can't sell, and and you know,

646
00:31:33,600 --> 00:31:35,320
Speaker 1: you would think under the law that they would be

647
00:31:35,400 --> 00:31:38,960
Speaker 1: required to fix the vehicle to to the level that

648
00:31:39,040 --> 00:31:42,760
Speaker 1: it is fully serviceable and in the condition at a moment,

649
00:31:42,800 --> 00:31:45,680
Speaker 1: in the condition it was in when the accident occurred,

650
00:31:45,880 --> 00:31:48,480
Speaker 1: you know, a million years ago. In another lifetime, I

651
00:31:48,520 --> 00:31:50,480
Speaker 1: sat on the board of directors of the Automotive Service

652
00:31:50,520 --> 00:31:53,560
Speaker 1: Association of New Jersey on the mechanical side, and it

653
00:31:53,600 --> 00:31:57,280
Speaker 1: was strictly ah, it was really a collision organization. And UM,

654
00:31:57,360 --> 00:31:59,360
Speaker 1: a very dear friend Richie Johnson and I we sat

655
00:31:59,400 --> 00:32:02,840
Speaker 1: on this board together. Richie's gone now five six years UM.

656
00:32:03,160 --> 00:32:05,760
Speaker 1: And we sat on this board together as mechanical co chairs,

657
00:32:06,080 --> 00:32:08,240
Speaker 1: and we listened to the body shop guys talk and

658
00:32:08,240 --> 00:32:11,960
Speaker 1: and and time and time again. The conversation was that

659
00:32:12,040 --> 00:32:14,880
Speaker 1: it is the obligation of the body shop to return

660
00:32:14,960 --> 00:32:19,600
Speaker 1: that vehicle to pre accident condition. And that's what the

661
00:32:19,720 --> 00:32:22,560
Speaker 1: language of the insurance policy is there for. That is

662
00:32:22,600 --> 00:32:25,719
Speaker 1: the obligation of the insurance company. Is a contract between

663
00:32:26,080 --> 00:32:30,800
Speaker 1: the purchaser, you, the the insured, and them, the insurance company.

664
00:32:31,040 --> 00:32:34,520
Speaker 1: How can California be so different? Um, you know, unless

665
00:32:34,560 --> 00:32:36,800
Speaker 1: it really is true, all the nuts rolled downhill and

666
00:32:36,920 --> 00:32:39,000
Speaker 1: you know here we are welcome to California. And you

667
00:32:39,080 --> 00:32:43,280
Speaker 1: think that the body shop would want to maintain a reputation, Well,

668
00:32:43,760 --> 00:32:45,240
Speaker 1: you know, And I go back to the story of

669
00:32:45,320 --> 00:32:46,920
Speaker 1: I we're up against the clock, But I go back

670
00:32:46,960 --> 00:32:49,240
Speaker 1: to the story of the Firestone with the oil filter

671
00:32:49,280 --> 00:32:52,120
Speaker 1: problem up in Massachusetts. Fix the car and make the

672
00:32:52,120 --> 00:32:55,480
Speaker 1: customer happy, get positive press instead of all this negative

673
00:32:55,520 --> 00:32:58,800
Speaker 1: press and creating bigger issues. And what do I know? Ay?

674
00:32:58,920 --> 00:33:02,920
Speaker 1: Five five five six zero zero, Julie, We're pulling for you.

675
00:33:03,160 --> 00:33:04,680
Speaker 1: And we're gonna see what we can do from our

676
00:33:04,840 --> 00:33:07,280
Speaker 1: end here. We'll return right after this. Don't go away,

677
00:33:10,600 --> 00:33:12,480
Speaker 1: welcome back. Why don't any of the car doctor A

678
00:33:12,560 --> 00:33:15,320
Speaker 1: quick piece of email. This comes to us from Fred

679
00:33:15,320 --> 00:33:17,720
Speaker 1: in Kansas City. Hey, Ron, I was listening to you

680
00:33:17,800 --> 00:33:20,320
Speaker 1: talked before about the two thousand and eleven Ford Fusion

681
00:33:20,320 --> 00:33:22,320
Speaker 1: with the drive shaft problem, and I was wondering why

682
00:33:22,360 --> 00:33:24,280
Speaker 1: when you reference the part, you only looked up a

683
00:33:24,400 --> 00:33:26,360
Speaker 1: Ford part and you didn't check to see if it

684
00:33:26,400 --> 00:33:29,600
Speaker 1: was available after market. Any reason for that, Fred? Yeah, Fred,

685
00:33:29,600 --> 00:33:32,120
Speaker 1: and I'll tell you why I did actually look after market.

686
00:33:32,160 --> 00:33:34,320
Speaker 1: So we're talking about the two thousand and eleven Fusion

687
00:33:34,360 --> 00:33:37,080
Speaker 1: all wheel drive that I was discussing last hour that

688
00:33:37,320 --> 00:33:38,920
Speaker 1: had a problem with one of the you joints for

689
00:33:38,960 --> 00:33:42,080
Speaker 1: the shaft going through the real differential and how to

690
00:33:42,080 --> 00:33:44,400
Speaker 1: replace the shaft assembly. It was an eight nine shaft

691
00:33:44,400 --> 00:33:48,479
Speaker 1: assembly from Ford. And the reason I quoted for it

692
00:33:48,520 --> 00:33:50,240
Speaker 1: was because when I looked it up in after market,

693
00:33:50,240 --> 00:33:53,400
Speaker 1: and I'm always concerned about quality apart and duration. Also

694
00:33:53,480 --> 00:33:57,080
Speaker 1: the fact that you know I think about warranty issue. UM,

695
00:33:57,120 --> 00:33:59,560
Speaker 1: I know with Ford it will be under the professional

696
00:33:59,640 --> 00:34:01,960
Speaker 1: Service network and you can see more at Ford PSN

697
00:34:02,040 --> 00:34:04,840
Speaker 1: dot com and read about their professional service network there.

698
00:34:04,840 --> 00:34:07,840
Speaker 1: But she's got nationwide warranty on the vehicle, I believe, um,

699
00:34:07,880 --> 00:34:09,680
Speaker 1: which is always a good thing, especially if you're a

700
00:34:09,680 --> 00:34:12,000
Speaker 1: single woman traveling alone. She's got it. You know, she's

701
00:34:12,040 --> 00:34:13,600
Speaker 1: a mom with a couple of kids, and yeah, you

702
00:34:13,680 --> 00:34:14,960
Speaker 1: gotta think about you know, what they're gonna do when

703
00:34:14,960 --> 00:34:18,040
Speaker 1: they need repairs. Um. But the fact is, the aftermarket

704
00:34:18,080 --> 00:34:21,319
Speaker 1: parts prices were within a hundred bucks of the Ford part. Um.

705
00:34:21,640 --> 00:34:23,960
Speaker 1: You know what, I'm that close I want the OE design.

706
00:34:24,040 --> 00:34:25,799
Speaker 1: Especially the fact that I've got to drop the entire

707
00:34:25,800 --> 00:34:28,239
Speaker 1: exhaustist and they get the drive shift in. It just

708
00:34:28,320 --> 00:34:31,759
Speaker 1: makes it, you know, that much easier to do. I'm sorry,

709
00:34:31,760 --> 00:34:33,239
Speaker 1: it makes it that much more correct to do. Use

710
00:34:33,280 --> 00:34:35,319
Speaker 1: an OWE part. She got a hundred thousand miles out

711
00:34:35,320 --> 00:34:36,359
Speaker 1: of the first one. I'd like to see you got

712
00:34:36,360 --> 00:34:38,120
Speaker 1: a hundred thousand miles out of the second one. So,

713
00:34:38,520 --> 00:34:40,719
Speaker 1: but you're gonna read more about Fort PSN at fort

714
00:34:40,719 --> 00:34:43,960
Speaker 1: PSN dot com. Uh, quick quick piece of information from

715
00:34:43,960 --> 00:34:46,080
Speaker 1: the Car Care Council, And I think this is very

716
00:34:46,120 --> 00:34:47,800
Speaker 1: timely right there. Leave it to the guys at the

717
00:34:47,840 --> 00:34:51,879
Speaker 1: car Care Council. Um, they're they're they're always thinking about it, right. Um. Uh,

718
00:34:51,920 --> 00:34:54,000
Speaker 1: this comes to us from Rich White. Uh. They point out,

719
00:34:54,000 --> 00:34:56,040
Speaker 1: in a flood zone, check your vehicle for flood damage.

720
00:34:56,080 --> 00:34:58,719
Speaker 1: How much rain have we had lately? Oh boy? Um,

721
00:34:58,760 --> 00:35:01,200
Speaker 1: you know North Carolina, South Carolina think about the potential

722
00:35:01,200 --> 00:35:04,680
Speaker 1: for flood cars. But as the Maryland October two this

723
00:35:04,760 --> 00:35:06,600
Speaker 1: is brand new record rainfalls a bit parts of the

724
00:35:06,600 --> 00:35:09,320
Speaker 1: country and flooding has taken a toll on vehicles. Thousands

725
00:35:09,360 --> 00:35:12,280
Speaker 1: of cars, trucks, and SUVs have been damaged by floods,

726
00:35:12,320 --> 00:35:14,480
Speaker 1: and the Car Care Council recommends that car owners in

727
00:35:14,520 --> 00:35:17,200
Speaker 1: these areas check their vehicles for sign of water intrusion

728
00:35:17,239 --> 00:35:20,040
Speaker 1: or contamination. And I think this is really in sense

729
00:35:20,080 --> 00:35:23,200
Speaker 1: of not just vehicles you're buying, but a vehicle you own.

730
00:35:23,520 --> 00:35:25,080
Speaker 1: All Right, if the vehicle has been outside of the

731
00:35:25,160 --> 00:35:28,359
Speaker 1: vehicle standing in two ft of water, you'd be surprised. Uh.

732
00:35:28,400 --> 00:35:29,960
Speaker 1: You know, if it gets into the rear axle the

733
00:35:30,040 --> 00:35:32,759
Speaker 1: transmission and you're still driving and it's still running because

734
00:35:32,760 --> 00:35:34,920
Speaker 1: the vehicle starts, you know, maybe it's time to think

735
00:35:34,920 --> 00:35:38,719
Speaker 1: about drive train fluid. Rich White points out, Uh, take

736
00:35:38,760 --> 00:35:41,279
Speaker 1: water damage from a flood can unknowingly cause problems that

737
00:35:41,280 --> 00:35:43,440
Speaker 1: will be causely to fix down the road, Executive director

738
00:35:43,440 --> 00:35:45,880
Speaker 1: of rich White Car Care Council said. In addition, flood

739
00:35:45,960 --> 00:35:48,880
Speaker 1: damage vehicles can be unhealthy to occupied because of molden

740
00:35:48,960 --> 00:35:52,560
Speaker 1: bacteria growing in the carpet and the ventilation system. So

741
00:35:52,600 --> 00:35:55,080
Speaker 1: some very timely advice can the folks at the Car

742
00:35:55,160 --> 00:35:58,920
Speaker 1: Care Council um naturally More information at carcare dot org.

743
00:35:59,000 --> 00:36:01,200
Speaker 1: I'm wring any in the car doctor. Thanks for stopping

744
00:36:01,239 --> 00:36:03,000
Speaker 1: by this hour. I'll see you next week till ben

745
00:36:03,160 --> 00:36:05,880
Speaker 1: Good mechanics aren't expensive, they're priceless. See you