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Speaker 1: Another Hello, Hi, is this Read Simpson speaking? How are you?

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Speaker 1: My name is Scott Brand. I'm a lead service tech

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Speaker 1: here Wireless. You requested a call back regarding your cell phone? Oh? Yeah,

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Speaker 1: I certainly did. You've got to be the fifth person

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Speaker 1: I've spoken to about this. My phone keeps turning on

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Speaker 1: and off when I don't do anything to it. Okay, Well,

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Speaker 1: it sounds like to me what you need is a

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Speaker 1: wall reset. I'm not familiar with that term. Okay, I'm sorry.

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Speaker 1: We could probably have this solved a long time ago.

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Speaker 1: Then it's pretty simple. You just need to throw it

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Speaker 1: against the wall. Throw again thea your cell phone just

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Speaker 1: you just need to chuck it against the wall as

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Speaker 1: hard as you can. You want me to throw my

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Speaker 1: four hundred dollar phone against the wall, and that's going

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Speaker 1: to fix it. Read, I'm one of the lead supervisors

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Speaker 1: for a multimillion dollars wireless company. You think I would

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Speaker 1: lead you down the wrong path. I'm trying to help.

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Speaker 1: I just needed to trust me here. The wall reset

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Speaker 1: is a very new procedure, but it works. So you

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Speaker 1: want me to take my phone and throw it against

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Speaker 1: the wall. That is exactly what I want you to do.

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Speaker 1: We're not on the device right now, we're on your

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Speaker 1: landline right right right. If the device keeps turning on

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Speaker 1: and off, before I throw this phone against the wall,

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Speaker 1: you just tell me one thing. If it breaks, I

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Speaker 1: want to guarantee you're going to replace it. You have

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Speaker 1: my word, all right, here goes all right, let me

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Speaker 1: go get it now. All right, so it's it lit

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Speaker 1: up briefly and now it's off again. Oh so that

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Speaker 1: that first wall reset didn't work for you. No, it

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Speaker 1: did not work, and it's scuffed up my phone. We're

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Speaker 1: gonna need to do the wall reset again. Here's the

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Speaker 1: issue with it, I think is you need to not

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Speaker 1: throw like a girl. Look, you are a service technician.

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Speaker 1: You're not a comedian. I don't need the sarcasm over here.

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Speaker 1: This is really important to me. And now my phone

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Speaker 1: is scuffed up and still not working. Damn it. I

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Speaker 1: apologize her. It's just trying to lighten the mood with

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Speaker 1: a little joke there. Well, it's not funny if you

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Speaker 1: understand what I'm saying. Okay, here's what we need to do.

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Speaker 1: We need to do that wall reset one more time.

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Speaker 1: But I needed to throw it harder. That was all

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Speaker 1: I was. That was all I was saying is I

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Speaker 1: just needed to throw a little harder. Trust me, it

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Speaker 1: will work. Now if you want to back up a

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Speaker 1: little bit, get a little more distance between you and

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Speaker 1: the wall, cell phone against the wall to get a fix.

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Speaker 1: I cannot believe. All right, here it goes. You're ready wall? Hello,

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Speaker 1: that sounds like it worked. You're welcome. No, it didn't work.

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Speaker 1: You're not welcome. Now I've got a crack screen. I

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Speaker 1: think we need to do a p set on it.

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Speaker 1: What a p set? What the is a p set?

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Speaker 1: Just put it in your toilet and then pall over it.

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Speaker 1: Who the hell is this? This is actually jewel from

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Speaker 1: Brook and Jewel in the morning. I'm moving on to

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Speaker 1: two point five doing a phone tap on you. What

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Speaker 1: the this is a prank? Yeah, it's a joke. Your

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Speaker 1: wife set you up. She set me up to throw

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Speaker 1: my phone against the wall and break my phone. That's funny.

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Speaker 1: That is not funny. It's a little funny, don't you think. No,

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Speaker 1: I don't think it's even a little funny, dude. Don't worry.

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Speaker 1: Tina said that the replacement phone came in the mail

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Speaker 1: to day and she's gonna give it to you later. Hey, dip,

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Speaker 1: I still have to transfer everything from that old phone

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Speaker 1: which now no longer works at all, to the new phone.

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Speaker 1: Oh maybe it doesn't need a p set. Then weekend

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Speaker 1: every morning with weekday mornings twenty gold out to score

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Speaker 1: a hundred blocks one eight six six moving ninety two five.

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Speaker 1: Hey Jill, you know the old sugar, then maybe trigging

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Speaker 1: it to them girls. Seeing you can't whatever you like,

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Speaker 1: I said, you can have whatever you like, like stacks,

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Speaker 1: sod tron no I poms all night and baby you

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Speaker 1: can't like I seeing you can't where you like like, Baby,

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Speaker 1: I can treat you so scratch, so nice, so jam

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Speaker 1: for you to night and baby you can go in

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Speaker 1: and you like seeing you can go in you like

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Speaker 1: like any time you want to. Because the telephone you

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Speaker 1: know it ain't anna drop a couple of stacks on

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Speaker 1: you wanted. You can get it, my dear five million

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Speaker 1: dollar whole job business. I swear, yeah, I want't show

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Speaker 1: by it ne your baddings. You get me, you won't

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Speaker 1: mean no batting. You won't