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Speaker 1: Ron Ananian, the price of vehicles in general have been

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Speaker 1: relatively high, with the average price of a new car

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Speaker 1: hitting over. Tomm, you want to take a guest with this,

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Speaker 1: how much you think a new car is on average? Today?

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Speaker 1: You're closet eight thousand dollars the car Doctor, Tom, You're

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Speaker 1: gonna make car payments for the next seven years. Go,

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Speaker 1: that's seven years. Same, seven years of car payments. Well,

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Speaker 1: the car lasts that long. Well, probably not. Welcome to

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Speaker 1: the radio home of Ron and Nanian the Car Doctor,

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Speaker 1: since this is where car owners the world over turned

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Speaker 1: to for their definitive opinion on automotive repair. If your

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Speaker 1: mechanics giving you a busy signal, pick up the phone

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Speaker 1: and call in. The garage doors are open, but I

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Speaker 1: am here to take your calls. At eight five and

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Speaker 1: now he running Mr Cooper's cruise broke again this week. Um,

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Speaker 1: I shouldn't say it's like it's his only vehicle, but

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Speaker 1: Herb has a few, and it's it's always it's always

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Speaker 1: interesting talking with Herb. He just seems to have the

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Speaker 1: most fun with broken cars. I we both kind of

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Speaker 1: chuckle at it. There's definitely there's a place in heaven

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Speaker 1: for guys like him for his patients, and um, it's Cruise.

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Speaker 1: You know, we always learned something new about the car line,

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Speaker 1: that seems whenever one of his cars come in, because

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Speaker 1: there's always something weird. Uh. You know his teen Cruise

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Speaker 1: is a ten Cruise limited lt Z. Is it a limited?

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Speaker 1: Is it an LTZ? Is it both? Well? According to

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Speaker 1: General Motors, it could be one of four because there's

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Speaker 1: an early limited, a late limited production. There's an early

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Speaker 1: limited LTZ and a late limited lt S say, and

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Speaker 1: a lot of it depends on production date, then the vin,

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Speaker 1: then the engine, the color. Um. You know, there's some

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Speaker 1: crazy combinations of how and what it becomes. And we

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Speaker 1: realized something was amiss because this car needed a water pump,

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Speaker 1: which you know I love talking to herb. He said,

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Speaker 1: why is it called a water pump if it's not

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Speaker 1: pumping water? Um? And I said, you know, nobody's ever

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Speaker 1: asked me that question in fifty years of fixing cars,

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Speaker 1: But that's a fair point. Why do they call it

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Speaker 1: a water pump? It's really it should be a coolant pump, right. Uh.

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Speaker 1: You know that's like, why do they call it a

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Speaker 1: thermostat housing when there's really no thermostat in there. The

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Speaker 1: thermostat is on the other side of the engine, in

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Speaker 1: the thermostat assembly see it, and you know, maybe that's

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Speaker 1: the answer to that one her if you're listening right.

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Speaker 1: They call it a thermostat assembly module, but on the

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Speaker 1: other side of the engine it's a thermostat housing because

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Speaker 1: that's what it looks like. But in any event, the

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Speaker 1: coolant pump needed to be replaced. And we just as always,

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Speaker 1: even though we've done the job, I know, I always

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Speaker 1: make Danny look up the procedure. You know, I've done

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Speaker 1: more of them than him, and um, you know, and

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Speaker 1: that's no slight just you know, we want to look

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Speaker 1: at the procedure. We always listen. I still look at

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Speaker 1: procedures because you forget right time, too much of a

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Speaker 1: gap goes in between. You want to remember which bolt

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Speaker 1: goes where and what part goes where and so on.

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Speaker 1: So we looked up the procedure. Well, if you look

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Speaker 1: it up for by vin for a limited LTZ, it

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Speaker 1: comes up with a bunch of pictures that make absolutely

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Speaker 1: no sense and don't apply to this vehicle. By the way,

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Speaker 1: they call it a water pump two, which I guess

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Speaker 1: the entire industry is wrong, so we had to look

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Speaker 1: up a limited limited. We actually looked it up until

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Speaker 1: we got the right picture. Um, and if you look

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Speaker 1: it up for the opposite vin it comes up with

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Speaker 1: the correct water pump picture and the correct application of

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Speaker 1: parts and componentry, which you know comes back to research.

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Speaker 1: And I think that's the point of this open You

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Speaker 1: know that I can't stress it enough because you can

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Speaker 1: take a common, everyday job like a coolant pump, and

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Speaker 1: you've got to follow up procedure. And this one was

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Speaker 1: no exception either. You know, it wasn't so clear cut straightforward.

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Speaker 1: There was some very specific torque procedures. This is the

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Speaker 1: Opal one point four leader turbocharged engine. Uh, there's inch

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Speaker 1: pounds being applied to the bolts holding the pump on

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Speaker 1: their torque to yearld bolts. Two of them, one in

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Speaker 1: ten were torque too yeld torque to yield bolts. All right,

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Speaker 1: The motor mount had to come out, you know, in

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Speaker 1: order to get to the water pump. It's it's not

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Speaker 1: a simple straightforward repair. And a lot of these things

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Speaker 1: are getting older and more brittle now and they require

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Speaker 1: a little bit of a delicate touch. So but uh,

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Speaker 1: some research research definitely counts. So Mr Cooper, I just

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Speaker 1: wanted to let you know that I did talk about it,

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Speaker 1: and from now on we're gonna call it the HERB

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Speaker 1: Cooper coolant pump not water pump repair, because that's really

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Speaker 1: what it was. But that was the that was the

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Speaker 1: gist of it. So let's pull over, and let's not

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Speaker 1: pull over. Let's let's move over. Um, move over, pull

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Speaker 1: over one or the other. Let's go over and talk

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Speaker 1: to Joe from Michigan. Oh nine Chevy Silverado and some

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Speaker 1: ticking noises. Joe, Welcome to the car doctor. How can

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Speaker 1: I help? Well, it's the two thousand nine Chevy Silverado

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Speaker 1: five point three Leader, four wheel drive crew cab, sixty

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Speaker 1: thousand miles original owner about fifty miles ago. Coming home

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Speaker 1: from up north. I got a ticking, clicking and the

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Speaker 1: snaps once in a while. Sound sounds like it's coming

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Speaker 1: from the right hand side the engine. This engine has

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Speaker 1: what they call an active fuel management system where they

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Speaker 1: shut off four of the cylinders. I'm wondering, and it runs,

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Speaker 1: it runs strong, yet, it runs good, but I'm wondering

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Speaker 1: what this noise might be. You know, it's it ultimately

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Speaker 1: will probably come back to be a failing lifter. But

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Speaker 1: we have to start. Let's start with basics, right, let's

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Speaker 1: art at the beginning. When we get a tick like

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Speaker 1: this on a valve train issue, the first thought I

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Speaker 1: always have is, you know, if it was a if

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Speaker 1: it was a forty year old Chevy small block, do

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Speaker 1: we have a rock aroarm that's got too much lash

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Speaker 1: to it or the valves out of adjustment. Well, you know,

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Speaker 1: the valves can't really go out of adjustment on an

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Speaker 1: OH nine five three. It's an LS motor. There there's

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Speaker 1: no valve adjustment per se like there used to be.

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Speaker 1: But it's something changed on the valve train. That's something

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Speaker 1: change on valve train geometry that caused there to be

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Speaker 1: excess clearance or excess lash causing a lift or tick.

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Speaker 1: I know it sounds weird, but if it's if it's

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Speaker 1: an older vehicle with low miles on it, sometimes we

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Speaker 1: see carbon deposits on the valves and it will cause

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Speaker 1: the valve to hang open and it will change that

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Speaker 1: last setting. And you could try just doing a simple

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Speaker 1: fuel system cleaning. You know, at the very least you're

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Speaker 1: doing some maintenance. At the very worst, you know, you're

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Speaker 1: you're you're wasting a half a day to do it

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Speaker 1: us to see if it makes any difference in the

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Speaker 1: way it operates. All right, you know we're we're talking

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Speaker 1: about if if the valve is open, you know, ten thousands,

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Speaker 1: fifteen thousands, it'll cause a tick, it'll it'll change where

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Speaker 1: that lifter sits. It could be it could allow the

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Speaker 1: valve lifter to be at zero lash or above zero

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Speaker 1: lash to the point where it makes noise. So simple

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Speaker 1: things first, right, oil pressure looks good. You have a

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Speaker 1: gage in this truck. It never changes it never, it's

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Speaker 1: it's still where it always has been. It hasn't changed

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Speaker 1: its position. Correct, Correct, it's got it's about sitting at idol.

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Speaker 1: It's it's been abouts of oil pressure. Right, So then

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Speaker 1: we've got to you know, do we have a do

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Speaker 1: we have a lifter starving for oil? So now the

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Speaker 1: valve covers have to come off running at idole. It's

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Speaker 1: gonna make a mess. But you know, do we have

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Speaker 1: a lifter or not pumped up? Do we see one

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Speaker 1: rock or arm not getting oil? And chances are we will,

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Speaker 1: and then that's the lifter we've got to go after.

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Speaker 1: Now I've got to tell you this. On the act

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Speaker 1: the fuel motors, there's where the oil supply is. There's

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Speaker 1: a screen that feeds the lifter galley that gets plugged

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Speaker 1: and that could be it's it's this is the sign

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Speaker 1: of its starving for oil. And even though you change

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Speaker 1: the oil religiously and I'm sure you're on top of it,

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Speaker 1: and uh, you know, we've still seen cases where that

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Speaker 1: that screen will get plugged and it will limit oil

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Speaker 1: supply and create this ticking noise as well. Is that

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Speaker 1: in the back of the engine by the oil pressure center,

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Speaker 1: no shirts under the intake manifold. They wouldn't put anywhere

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Speaker 1: you could get to it. Um, you know you're gonna

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Speaker 1: you're gonna have taken half the engine apart before you

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Speaker 1: pull any of this apart, though, Joe, go on the

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Speaker 1: assumption that it's it's it's one of the four cylinders

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Speaker 1: with active fuel management, al right, because not every cylinder

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Speaker 1: has it. It's you know, half the motors active fuel,

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Speaker 1: half the motors regular engine, so to speak. And make

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Speaker 1: sure before you take this apart that the lifter are

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Speaker 1: available for this engine in your particular area of the country.

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Speaker 1: Because we're seeing a lot of shortages all right, and

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Speaker 1: even even from General Motors, those lifters are in short supply.

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Speaker 1: We just went through this about two months ago on

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Speaker 1: a vehicle and it just it took forever, you know.

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Speaker 1: So now I've got in the habit of looking ahead

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Speaker 1: of time before I take a lot of things apart,

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Speaker 1: but definitely on one of these, because I think you're

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Speaker 1: gonna find the way we ended up doing the job

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Speaker 1: we bought at We bought a GM lifter brand new

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Speaker 1: in the box on eBay. That's what we had to

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Speaker 1: resort to in order to get the car out the door.

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Speaker 1: So just just just make sure parts are available. So

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Speaker 1: but go through the step. You mentioned some cleaner that

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Speaker 1: I could maybe add to the oil that might help,

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Speaker 1: But I would I would, I would go. I would

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Speaker 1: go visit Berriman Products dot com and you know, look

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Speaker 1: at they've got a variety of UH oil d sludging

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Speaker 1: crank case cleaners. If you've got any questions, I would

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Speaker 1: call them up to wreck. Their eight hundred tech support

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Speaker 1: line numbers gonna be there. But if I was gonna

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Speaker 1: trust anything to clean the crank case, it would be

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Speaker 1: something from Berryman just to see and you know they're

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Speaker 1: they're they're high. I think they have a high mileage rejuvenator. Um,

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Speaker 1: They've got a couple of other things. And I've grown

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Speaker 1: to admit that, you know, Barryman has so many different

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Speaker 1: products for so many specific things. I've grown to admit

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Speaker 1: that sometimes I just have to ask the question, what's

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Speaker 1: the best thing for my application? So, you know, Barriman

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Speaker 1: Products dot Com will take you there, and you know,

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Speaker 1: and and just be prepared because those guys love to

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Speaker 1: talk about their stuff. They they're very proud of what

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Speaker 1: they do. Um uh, you know, they're there are a

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Speaker 1: fun bunch of guys to talk to. So but I

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Speaker 1: would I would definitely consider that too, just to see

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Speaker 1: if it frees up the sticky lifter. So okay, well

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Speaker 1: I heard it. You could be you know, it depends

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Speaker 1: on which one of the possible faults I've outlined is

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Speaker 1: the cause. If it's starving for oil. If if it's

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Speaker 1: starving for oil, yes, If it's carbon deposits and it's

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Speaker 1: increased lash, yeah, it's not eight for it. You know,

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Speaker 1: there's not a lot of scenarios where that tick is

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Speaker 1: good for it. So you know, do people do it? Yeah?

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Speaker 1: You know, And I've I've got some out there. I

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Speaker 1: had one fella. The tick went on for two years.

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Speaker 1: He didn't want to fix it, he didn't want to

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Speaker 1: get into it. He ended up selling the truck and

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Speaker 1: moving moving to Sweden. Uh so you know, wherever that

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Speaker 1: truck win, he's never going to hear about it. But um,

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Speaker 1: you know then I've had people drive it and six

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Speaker 1: months later the lifter finally fails and implodes. So it's

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Speaker 1: not you know, it's not something to be ignored. It's

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Speaker 1: something that's got to get solved if you care about

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Speaker 1: the vehicle and you're playing on keeping it. I have

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Speaker 1: not been driving it since I know the steps. Alright, sir,

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Speaker 1: I well, thank you. You're very welcome. Joe, you'd be well,

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Speaker 1: and if you need more, I'm here for you. Thank you.

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Speaker 1: Eight five zero. The Car Doctor is coming back right

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Speaker 1: after this. Don't go away. Whether it's a little red

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Speaker 1: Corvette or you go, you've come to the right place

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Speaker 1: to get that car fixed. Ron and Ady in the

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Speaker 1: Car Doctor five five five zero nine zero zero. Now

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Speaker 1: back to Ron. Hey, let's get over to John and

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Speaker 1: I w John. Welcome to the Car Doctors, sir, how

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Speaker 1: can I help? I think I need to do a

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Speaker 1: schedule and a freeze change on the Grand Caravan, and

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Speaker 1: the deither didn't have enough mopar and a freeze. So

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Speaker 1: I was looking at you know, maybe Presston Platinum or

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Speaker 1: Peak one of their o A t Anna freezes, and

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Speaker 1: I was wondering what should I use um either or

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Speaker 1: you know, and this is not an uncommon issue. John,

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Speaker 1: I've got to tell you. Did the dealer have the thermostat?

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Speaker 1: Actually I ordered it. Uh. When I looked up the

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Speaker 1: code and read some of the issues, people said zero

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Speaker 1: zero right, yes, okay, they said it's almost always the

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Speaker 1: the thermistad. So I got online and got one. You know,

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Speaker 1: we we do this, we we do this fold code

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Speaker 1: all the time. This code, if I can enlighten you

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Speaker 1: and everybody a little bit, is it's about It's about

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Speaker 1: rate of rise. It's called thermostat rationality. The computer looks

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Speaker 1: at when John turns the key and starts the car,

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Speaker 1: it counts in seconds how long it takes to reach

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Speaker 1: operating temperature. It's it's it's it's just like you turned

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Speaker 1: the thermistat up in the house because Mama says it's cold,

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Speaker 1: and ten minutes later it hasn't heated up the house

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Speaker 1: enough yet and you hear about it again that are

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Speaker 1: happened to you? Happens to me a lot, But that's

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Speaker 1: don't don't don't say I told you? And uh, um,

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Speaker 1: you know it's it's dermistat rationality, it's rate or rise.

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Speaker 1: So we do a lot. It usually comes out to

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Speaker 1: be this. This particular fault is a thermistat. The vehicles

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Speaker 1: seven years old going on seven years old. It's not

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Speaker 1: the worst idea to replace it. I can tell you

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Speaker 1: that the Chrysler dealers are having issues getting parts in

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Speaker 1: these thermostats, one of them. Um, we do a lot

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Speaker 1: of this code. We do a lot of this, uh

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Speaker 1: using a motor rat thermostat and nine O eight dish

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Speaker 1: two oh three. Uh. The only problem with that thermostat

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Speaker 1: is it's so beautiful you don't want to put it

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Speaker 1: in the car. You want to use it in the paperweight,

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Speaker 1: so you get to look at it on your desk

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Speaker 1: all day long. Uh. They do such a nice job. Um.

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Speaker 1: Do you have a NAPPA around you, a Nappa Auto Parts? Yeah,

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Speaker 1: go visit a napen. Okay, go visit the NAPA and

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Speaker 1: see if they've got a uh. You know, if they've

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Speaker 1: got enough of one or the other pressed owner peak

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Speaker 1: um with a platinum and if you need a thermostat

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Speaker 1: if if depending on what you bought. I don't know

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Speaker 1: what you bought. But if you want to get a

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Speaker 1: motor rat Napple, we'll have it um the nine two

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Speaker 1: oh three and uh, you know that'll do it for you.

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Speaker 1: Just just make sure you get enough. You just gotta

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Speaker 1: look um. You've got to verify you know that that

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Speaker 1: that's a funny year sixteen in that it can have

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Speaker 1: their super long life, their ten year coolant or their

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Speaker 1: five year coolant, and you have to look at it carefully.

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Speaker 1: I've had it where the book will say that it's

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Speaker 1: supposed to be uh you know, tenure, and it's not.

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Speaker 1: I've had it the other way. But look at it carefully.

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Speaker 1: It's going to have more of a purplish tint to

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Speaker 1: it if it's the ten year stuff versus the five year.

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Speaker 1: So you know, just just make sure you're putting correct

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Speaker 1: coolant back in it, and uh you know, you'll be fine.

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Speaker 1: My book says tenure, it's a red, pretty youngish red color. Yeah.

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Speaker 1: See that's the problem because if you, if you know,

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Speaker 1: go to when you when you go down to your

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Speaker 1: nap auto parts, just ask when you take the cap off,

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Speaker 1: you're gonna look at both of them. They almost looked

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Speaker 1: they almost looked the same. Uh you know, it's it's

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Speaker 1: really kind of funny. It probably isn't oat al right,

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Speaker 1: it probably is the tenure. Uh, you know, just just

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Speaker 1: like I said, you'll, I can't understand this is like Ford, right,

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Speaker 1: Ford used to have a yellow I'm sorry. They have

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Speaker 1: a gold coolant, all right, which is their gold. Then

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Speaker 1: they have a green and an orange. They got rid

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Speaker 1: of the green and orange and what color do you

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Speaker 1: think they went to yellow? Um? You ever trying to

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Speaker 1: tell the turns between yellow and gold? Yeah, you know,

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Speaker 1: why can't we make it? You know, like the green

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Speaker 1: and the green and the orange became red. Uh you know,

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Speaker 1: so that there's a striking difference. I never understood that,

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Speaker 1: and it's it's so difficult. Uh So there are I believe,

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Speaker 1: not that we've had a resort to this yet, but

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Speaker 1: I've been reading that there are some litmus paper tests

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Speaker 1: out there that you can dip strip the coolant and

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Speaker 1: then it will tell you whether it's you know, it's

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Speaker 1: it's it's this base or that base type of coolant

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Speaker 1: in the vehicle, and I understand that that's probably what

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Speaker 1: we're gonna come to in the near future because it's

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Speaker 1: just getting way too complicated to judge it by color.

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Speaker 1: And I can't trust application. I can't trust application when

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Speaker 1: I look up a coolant pump procedure on the Chevy Cruse,

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Speaker 1: which way is right? There's one of four possibilities, so, uh,

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Speaker 1: you know, just be sure you're information is correct, and um,

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Speaker 1: you know you'll be fine. So and it's an easy

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Speaker 1: flesh product now, and I don't think you'll need it.

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Speaker 1: You know what I would drain. I would drain what's

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Speaker 1: in the radiator. When you take the thermostat off, you're

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Speaker 1: gonna get you'll have about another third in the block,

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Speaker 1: you know, unless you want to go and pull the

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Speaker 1: core plugs out, which we never do to be honest.

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Speaker 1: All right, Um, you're changing the coolant early enough that

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Speaker 1: it's gonna the good stuff is gonna dilute down, and

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Speaker 1: you want to do a cooling drain and fill in

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Speaker 1: six months or a year, just you know, feel better

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Speaker 1: about it and get the rest of it out. Unless

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Speaker 1: you're using a machine, You're just never going to get

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Speaker 1: it all out. It's a fairly easy thermostat to do

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Speaker 1: to just make sure you know there's a bleeder. There's

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Speaker 1: a bleeder on top. Make sure that you use a

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Speaker 1: good wide straight blade screwdriver bit to get to that

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Speaker 1: screw and not strip it out. And this way it

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Speaker 1: doesn't take a lot to tighten it back up either.

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Speaker 1: But get down to your local nap but they'll be

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Speaker 1: glad to help you and be able to find that

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Speaker 1: motor red nine o eight dish two oh three. So

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Speaker 1: I appreciate it. You do well, John, you need more,

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Speaker 1: you know where I am. Hey, coming up next, got

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Speaker 1: a little bit of a surprise. We're gonna pluck to

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Speaker 1: Ted Bradley from PB about rust our favorite subject. Don't

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Speaker 1: go away. The Car Doctor's back right after this. Let's

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Speaker 1: not can fetch that she was dying. She woke up

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00:18:34,119 --> 00:18:37,560
Speaker 1: and tooke me by the hand. She's call me and

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Speaker 1: my Chevy van and that's all right with me. Welcome back, listeners,

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Speaker 1: running the NY and the Car Doctor. You know you

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Speaker 1: recently heard me tell you the story about the nine

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Speaker 1: to fifty pick them up truck we had in the

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Speaker 1: shop with the rusted E g R. Tube, and how

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Speaker 1: I use P B Blaster to help work its way

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00:18:55,840 --> 00:18:58,679
Speaker 1: in there and free the tube and get it apart

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Speaker 1: after you know what, almost twenty five years of sitting

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00:19:02,560 --> 00:19:05,639
Speaker 1: and uh and rusting itself to death. Well, you know

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00:19:05,800 --> 00:19:09,119
Speaker 1: it's it's more than just spray on and and and

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00:19:09,119 --> 00:19:11,920
Speaker 1: and you know take the piece apart. That's not how

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Speaker 1: it works. And I thought I would reach out to

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Speaker 1: an expert in the field, Ted Bradley. He's a technical

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00:19:16,080 --> 00:19:18,639
Speaker 1: person over there at Blaster Corporation. Where else would I go, right,

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00:19:18,640 --> 00:19:20,880
Speaker 1: but the folks who make p B Blaster. And we've

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Speaker 1: invited him up here to the show today and he's

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Speaker 1: he's obliged and he's gonna spend some time with us today.

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Speaker 1: So Ted, thanks for coming aboard. Thank you, Thanks for

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Speaker 1: having me appreciate it. You know we had this ninety seven.

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Speaker 1: Well let's let's do it like this. I want to

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Speaker 1: talk about vehicles and rust. Okay, uh, you know you

367
00:19:35,480 --> 00:19:37,440
Speaker 1: know where where do you see? You know, you guys

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Speaker 1: developed this product to combat rust and and to help

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00:19:40,800 --> 00:19:42,840
Speaker 1: take apart rusty pieces. I can tell you about this

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Speaker 1: to fifty and the rest of d g R two.

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Speaker 1: Do you guys see other specific places where vehicles rust

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00:19:49,000 --> 00:19:52,800
Speaker 1: as they age. Yeah, absolutely, I mean really under the chassis,

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Speaker 1: anywhere you your breaks, your exhaust, your manifolds, steering components, um,

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Speaker 1: you know, and really rust creeps, It creeps all up

375
00:20:00,200 --> 00:20:03,119
Speaker 1: in through the threads and of nuts and bolts and

376
00:20:03,160 --> 00:20:07,000
Speaker 1: fasteners that really hold all those metal components together and

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00:20:07,000 --> 00:20:10,479
Speaker 1: and you know, over time they just become sometimes they

378
00:20:10,480 --> 00:20:15,080
Speaker 1: become you ever notice how sometimes a component becomes indistinguishable.

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Speaker 1: You can't tell where the nut ends and the stud begins,

380
00:20:17,640 --> 00:20:23,919
Speaker 1: and it's just it's just so um. So you know,

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00:20:23,960 --> 00:20:25,520
Speaker 1: like when I was doing that e g R tube

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00:20:25,560 --> 00:20:28,360
Speaker 1: on that F to fifty, I couldn't tell where the

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00:20:28,400 --> 00:20:33,320
Speaker 1: manifold ended and the tube began. But but P P

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00:20:33,480 --> 00:20:37,000
Speaker 1: P blast or knew you know it it as it was.

385
00:20:37,640 --> 00:20:40,719
Speaker 1: It's smarter than me. Um. You know. I kind of

386
00:20:40,760 --> 00:20:43,879
Speaker 1: sprayed it on the on the nut, I spray, you know,

387
00:20:43,960 --> 00:20:46,119
Speaker 1: and not you know, not the wildly spray, especially with

388
00:20:46,160 --> 00:20:49,040
Speaker 1: the pro straw, but you know, just putting it where

389
00:20:49,080 --> 00:20:51,240
Speaker 1: I want and then it kind of did its thing.

390
00:20:52,080 --> 00:20:55,800
Speaker 1: Is that a penetrating action? It is it's it's actually

391
00:20:55,800 --> 00:20:58,800
Speaker 1: a technical term. Is its capillary action. It's a fewer

392
00:20:59,119 --> 00:21:02,280
Speaker 1: to take a a like a dry rag and dip

393
00:21:02,320 --> 00:21:05,080
Speaker 1: it down into a pool of water and you watch

394
00:21:05,119 --> 00:21:07,800
Speaker 1: that water kind of almost creep up the rag. It's

395
00:21:07,880 --> 00:21:10,720
Speaker 1: kind of the same concept, but you're absolutely right. When

396
00:21:10,720 --> 00:21:14,520
Speaker 1: that fastener becomes so rusted over that it it literally

397
00:21:14,560 --> 00:21:18,440
Speaker 1: welds together. So if you think about threads with relation

398
00:21:18,560 --> 00:21:20,520
Speaker 1: with a nut in the bolt, you've got all these

399
00:21:20,520 --> 00:21:23,680
Speaker 1: surfaces that are mating with each other. Well, that rust,

400
00:21:23,720 --> 00:21:25,720
Speaker 1: all that rust is doing is just welding all of

401
00:21:25,800 --> 00:21:30,879
Speaker 1: those threads together. And TB is formulated specifically to creep,

402
00:21:31,119 --> 00:21:34,320
Speaker 1: and this creep action, really, the capillary action is really

403
00:21:34,400 --> 00:21:36,640
Speaker 1: what's doing all the work. And you can actually see it,

404
00:21:36,680 --> 00:21:40,520
Speaker 1: you know, so you you you would apply the product

405
00:21:40,520 --> 00:21:43,239
Speaker 1: to to to the rusted area, Let it sit for

406
00:21:43,280 --> 00:21:45,640
Speaker 1: ten minutes, give it a shot. See it becomes loose

407
00:21:45,680 --> 00:21:48,560
Speaker 1: if it doesn't hit it again. Meanwhile, it's creeping in

408
00:21:48,600 --> 00:21:53,200
Speaker 1: between those those threads and it's just literally dissolving rust.

409
00:21:53,680 --> 00:21:58,160
Speaker 1: And so rust rust creates all these this difficulty. When

410
00:21:58,359 --> 00:22:00,600
Speaker 1: you're working on your car, you're trying in the maintenance

411
00:22:00,680 --> 00:22:04,840
Speaker 1: that breaks exhaust, manifold whatever. You want to loosen those

412
00:22:04,920 --> 00:22:07,919
Speaker 1: rust and you want to fix that thing. Time is money,

413
00:22:08,200 --> 00:22:11,360
Speaker 1: so speed is important and PB blaster does it better

414
00:22:11,359 --> 00:22:14,119
Speaker 1: than anybody else. So there's another term I want to

415
00:22:14,160 --> 00:22:16,879
Speaker 1: talk about. Two I want to talk about, you know,

416
00:22:16,920 --> 00:22:19,320
Speaker 1: because penetration is only part of the story, right as

417
00:22:19,400 --> 00:22:21,320
Speaker 1: you got to remove the rust. But then there's another

418
00:22:21,400 --> 00:22:23,719
Speaker 1: term called metal rescue. You know, if you were going

419
00:22:23,760 --> 00:22:27,920
Speaker 1: to describe best practices for rust removal, metal rescue comes

420
00:22:27,920 --> 00:22:31,879
Speaker 1: into that conversation too, correct, that's exactly that's exactly right.

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Speaker 1: You know, we're in Cleveland, Ohio, and Cleveland, Ohio is

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Speaker 1: known as the rust belt. Why is it called the

423
00:22:38,000 --> 00:22:41,359
Speaker 1: rust belt because we mind salt under lake, erie, bringing

424
00:22:41,440 --> 00:22:43,320
Speaker 1: up put it on the roads when it's when it's

425
00:22:43,359 --> 00:22:47,120
Speaker 1: when it's cold, when there's snow, the cars get rusted

426
00:22:47,600 --> 00:22:50,600
Speaker 1: and and it's just a mess. So we like to

427
00:22:50,600 --> 00:22:53,480
Speaker 1: think that we know rust, we know how to protect

428
00:22:53,560 --> 00:22:55,399
Speaker 1: we know how to pretend to penetrate rust. We do

429
00:22:55,400 --> 00:22:57,560
Speaker 1: not know how to protect from rust. We know how

430
00:22:57,560 --> 00:23:01,840
Speaker 1: to eliminate rust. And metal rescue is just that magical

431
00:23:01,920 --> 00:23:05,800
Speaker 1: product that that is absolutely benign. It's it doesn't it

432
00:23:05,880 --> 00:23:10,600
Speaker 1: doesn't contain those harmful acids that are dangerous to your skin,

433
00:23:11,240 --> 00:23:15,600
Speaker 1: to the environment, This is completely benign. It's totally green.

434
00:23:16,040 --> 00:23:18,600
Speaker 1: You you had soaked the products in this stuff. We

435
00:23:18,640 --> 00:23:20,960
Speaker 1: also have it in the gel for vertical surfaces. You

436
00:23:21,080 --> 00:23:22,760
Speaker 1: just painted on the side of your car. If you

437
00:23:22,800 --> 00:23:24,840
Speaker 1: get a little bit of a rust spot on your

438
00:23:24,840 --> 00:23:27,120
Speaker 1: car you had painted on the side, let it sit overnight,

439
00:23:27,440 --> 00:23:29,800
Speaker 1: put a little cell pain over that to keep it

440
00:23:29,840 --> 00:23:34,439
Speaker 1: from from from sagging. And it literally it wasin twenty

441
00:23:34,440 --> 00:23:37,560
Speaker 1: four hours. The rust is gone. Each gallon of this

442
00:23:37,640 --> 00:23:40,800
Speaker 1: product holds a half a pound of of rust. And

443
00:23:40,920 --> 00:23:43,040
Speaker 1: you think about that's a lot of rust. You can

444
00:23:43,080 --> 00:23:45,960
Speaker 1: reuse it over and over and when it's done, you

445
00:23:46,000 --> 00:23:49,480
Speaker 1: pour it right down the drain well. And that's and

446
00:23:49,560 --> 00:23:56,119
Speaker 1: that's metal rescue. That's metal rescue. That's right right, that's crazy.

447
00:23:56,200 --> 00:23:57,600
Speaker 1: Is that Is that a brush on? Is that a

448
00:23:57,600 --> 00:24:01,320
Speaker 1: spray on? Well, it's a soak, So we have it

449
00:24:01,359 --> 00:24:03,680
Speaker 1: in a soak. It's we have it in the you're

450
00:24:03,680 --> 00:24:07,040
Speaker 1: ready to go mix and also a concentrate where you

451
00:24:07,080 --> 00:24:11,200
Speaker 1: would actually literally just add water to it and then

452
00:24:11,440 --> 00:24:14,000
Speaker 1: you know, if you've got a component, you've got to

453
00:24:14,040 --> 00:24:16,600
Speaker 1: pull the component off and then soak it. So it's

454
00:24:16,600 --> 00:24:20,160
Speaker 1: got a soak in the bath overnight there's no electrolysis

455
00:24:20,280 --> 00:24:22,880
Speaker 1: or acid. You soak it in this in this formula

456
00:24:23,119 --> 00:24:25,159
Speaker 1: and it and it just that you you can literally

457
00:24:25,160 --> 00:24:28,439
Speaker 1: watch the fault, the rust fall off. In addition, we

458
00:24:28,520 --> 00:24:30,480
Speaker 1: have it in the gel form that you can use

459
00:24:30,520 --> 00:24:33,240
Speaker 1: it and painted on the side on a vertical surface.

460
00:24:33,720 --> 00:24:35,560
Speaker 1: And to keep that stuff from sagging, it's got to

461
00:24:35,640 --> 00:24:37,959
Speaker 1: kind of stay wet, so you put a little bit

462
00:24:38,000 --> 00:24:41,000
Speaker 1: of cellophane on it to hold it in place. Come

463
00:24:41,040 --> 00:24:43,399
Speaker 1: back and just wipe it off and the rust is gone.

464
00:24:44,160 --> 00:24:48,240
Speaker 1: That's crazy. Um, it sounds like it's magic. Yes, it's

465
00:24:48,280 --> 00:24:50,200
Speaker 1: it's just magic from the Folk show for a blast

466
00:24:50,200 --> 00:24:54,320
Speaker 1: of corporation. Um, if I wanted to limit rust because

467
00:24:54,359 --> 00:24:58,240
Speaker 1: we don't like rust, rust never sleeps, like the song says, right. Um, yeah,

468
00:24:58,280 --> 00:25:01,480
Speaker 1: there's also another product, earth Is Shield, which will help

469
00:25:01,560 --> 00:25:03,720
Speaker 1: slow down rust. In the first place I'm reading, and

470
00:25:03,760 --> 00:25:08,719
Speaker 1: this is something new. This is a rust protectant. It's

471
00:25:08,760 --> 00:25:13,919
Speaker 1: it protects the surfaces of any metal, like whether you

472
00:25:13,960 --> 00:25:18,440
Speaker 1: wanted it underneath the chassis of your car, um, underneath

473
00:25:18,480 --> 00:25:21,800
Speaker 1: the mower deck of your mower, your your your shoot on,

474
00:25:21,880 --> 00:25:26,800
Speaker 1: your snowblower, your your shovel. You know, it protects any

475
00:25:26,880 --> 00:25:29,520
Speaker 1: surface from rust. And let me tell you this stuff

476
00:25:29,560 --> 00:25:32,360
Speaker 1: works good. It penetrates down in the nooks and crannies,

477
00:25:32,680 --> 00:25:35,400
Speaker 1: it sets up. It's a it's a landlin based product,

478
00:25:35,440 --> 00:25:38,040
Speaker 1: but it's got a little bit of petroleum gels so

479
00:25:38,080 --> 00:25:41,840
Speaker 1: it won't sag. It sticks on there. It doesn't harden

480
00:25:42,000 --> 00:25:44,600
Speaker 1: like a paint either, So you know you could you

481
00:25:44,640 --> 00:25:46,840
Speaker 1: could if you had to strip it off and take

482
00:25:46,880 --> 00:25:49,399
Speaker 1: it off, but you put it on there, and you know,

483
00:25:49,440 --> 00:25:51,960
Speaker 1: the stuff just lasts forever. At lasts we had it

484
00:25:52,000 --> 00:25:53,879
Speaker 1: in the fields. In some cases it lasts up to

485
00:25:54,200 --> 00:25:57,199
Speaker 1: two years. And I guess it's got some cling factor right,

486
00:25:57,240 --> 00:25:59,960
Speaker 1: because it's gonna it's gonna stay there and all kind

487
00:26:00,000 --> 00:26:02,080
Speaker 1: it's a weather from what you're describing it, it is.

488
00:26:02,119 --> 00:26:04,240
Speaker 1: It claims it doesn't sag, it's got it's got a

489
00:26:04,280 --> 00:26:07,360
Speaker 1: low odor, so it's not you know, it's not uh

490
00:26:08,560 --> 00:26:11,560
Speaker 1: to you know, too smelly when you're applying it. It

491
00:26:11,640 --> 00:26:13,919
Speaker 1: comes in an aerosol can. It also comes in a

492
00:26:13,920 --> 00:26:17,160
Speaker 1: one gallon and a five gallon container that you would

493
00:26:17,200 --> 00:26:20,240
Speaker 1: use with one of those siphon you know, pneumatic siphon

494
00:26:20,359 --> 00:26:23,080
Speaker 1: feed guns and just kind of spread it, say under

495
00:26:23,119 --> 00:26:24,800
Speaker 1: if you want to do the whole underside of your

496
00:26:24,840 --> 00:26:26,720
Speaker 1: chattis of your car. You would use one of those

497
00:26:26,760 --> 00:26:30,280
Speaker 1: applicator guns to get it on there, just spread all

498
00:26:30,359 --> 00:26:33,680
Speaker 1: underneath the car. It will protect things all winter. If

499
00:26:33,680 --> 00:26:37,000
Speaker 1: you got like a snowblower, if you got a snow

500
00:26:37,760 --> 00:26:40,040
Speaker 1: you know, a snow blade that you're pushing with a

501
00:26:40,200 --> 00:26:42,119
Speaker 1: you know, a bigger F two fifty truck or something

502
00:26:42,160 --> 00:26:45,480
Speaker 1: like that, it'll make those those pieces of equipment last forever. Well,

503
00:26:45,560 --> 00:26:47,199
Speaker 1: it sounds like it sounds like you're it sounds like

504
00:26:47,200 --> 00:26:49,919
Speaker 1: you're describing some projects for everybody. They can do this

505
00:26:49,920 --> 00:26:52,520
Speaker 1: oneter as we get ready for this. There's plenty of them,

506
00:26:52,520 --> 00:26:55,240
Speaker 1: that's sure, especially in Cleveland, Ohio. When you're going from

507
00:26:55,280 --> 00:26:57,480
Speaker 1: you know, your summer equipment to put it away. You

508
00:26:57,480 --> 00:26:59,639
Speaker 1: want to protect it, keep it, you know, ready, so

509
00:26:59,680 --> 00:27:02,239
Speaker 1: when it comes out in the spring, it fires up,

510
00:27:02,280 --> 00:27:04,640
Speaker 1: it's ready to go, and uh, you know you can

511
00:27:04,640 --> 00:27:08,440
Speaker 1: get get your jobs done. Well, listen, you know there's

512
00:27:08,480 --> 00:27:10,880
Speaker 1: there's always something to do in PB. Blaster and all

513
00:27:10,920 --> 00:27:13,639
Speaker 1: the products from Blaster Corporation definitely make life easier for

514
00:27:13,680 --> 00:27:15,520
Speaker 1: all of us. So we thank you. Is there a

515
00:27:16,000 --> 00:27:18,760
Speaker 1: is there a place the listeners can get more information, Ted,

516
00:27:19,800 --> 00:27:22,120
Speaker 1: Sure is I mean, you know it's we're We're all

517
00:27:22,119 --> 00:27:25,040
Speaker 1: over social media. We've got you know, our website and

518
00:27:25,080 --> 00:27:27,760
Speaker 1: if you google, you google Blaster you'll see, you know

519
00:27:27,800 --> 00:27:31,040
Speaker 1: a host of different products and things and applications. But

520
00:27:31,080 --> 00:27:33,320
Speaker 1: if you if you want to go to ww dot

521
00:27:33,400 --> 00:27:36,879
Speaker 1: Blaster Products dot com, you can kind of take a

522
00:27:36,880 --> 00:27:39,280
Speaker 1: look at everything we've got there and and really get

523
00:27:39,680 --> 00:27:42,720
Speaker 1: a good feel for it. But you know, we're available everywhere.

524
00:27:42,760 --> 00:27:45,040
Speaker 1: Go any direction and go to any one of these

525
00:27:45,080 --> 00:27:49,400
Speaker 1: fine retailers out there, whether it's you know, uh, automotive,

526
00:27:49,440 --> 00:27:53,119
Speaker 1: industrial hardware, farm and egg, wherever you go, you're going

527
00:27:53,160 --> 00:27:57,000
Speaker 1: to see Blaster Products, um and uh. If if all

528
00:27:57,080 --> 00:27:59,600
Speaker 1: else pales, give us a call absolutely, Ted, I want

529
00:27:59,600 --> 00:28:01,960
Speaker 1: to thank you for taking your time today. We appreciate it,

530
00:28:01,960 --> 00:28:04,399
Speaker 1: and we appreciate the stories and the input. We I

531
00:28:04,440 --> 00:28:06,840
Speaker 1: look forward to my next rusty project and I faced

532
00:28:07,119 --> 00:28:09,920
Speaker 1: face it. I face it with no fear. So thank

533
00:28:10,000 --> 00:28:12,240
Speaker 1: a lot man. We appreciate it. You're very welcome, Ted,

534
00:28:12,280 --> 00:28:14,399
Speaker 1: You have yourself a good holiday season. I'm Ronaninny in

535
00:28:14,400 --> 00:28:16,400
Speaker 1: the car Doctor. We'll be back right after this. Don't

536
00:28:16,400 --> 00:28:33,080
Speaker 1: go away, Tom stop singing. We have a radio showed

537
00:28:33,080 --> 00:28:34,560
Speaker 1: it too, and then realize you were gonna get up

538
00:28:34,560 --> 00:28:37,440
Speaker 1: there and start doing your thing, Las Vegas. Tom, let's

539
00:28:37,440 --> 00:28:39,520
Speaker 1: go over to Brian and mass some questions about a

540
00:28:39,600 --> 00:28:42,120
Speaker 1: ninety nine suburban Brian You're on with Rondinni and the

541
00:28:42,120 --> 00:28:45,160
Speaker 1: car doctor. How can I help? Yeah? Hi, thanks for

542
00:28:45,240 --> 00:28:49,680
Speaker 1: taking my call. So I have I have studied snows

543
00:28:49,720 --> 00:28:54,040
Speaker 1: that I keep, uh mounted on a set of rims

544
00:28:54,120 --> 00:28:59,360
Speaker 1: that I purchased used from a junkyard. And the rims

545
00:28:59,400 --> 00:29:03,800
Speaker 1: are old and rusty, and two of them have slow leaks,

546
00:29:03,920 --> 00:29:06,600
Speaker 1: and one of them is bad enough that I can

547
00:29:06,600 --> 00:29:09,680
Speaker 1: put the hose on it and see, um, little bits

548
00:29:09,720 --> 00:29:14,880
Speaker 1: of air coming up from a few areas around the

549
00:29:14,880 --> 00:29:18,920
Speaker 1: the bead. And so what I'm wondering is is it

550
00:29:19,720 --> 00:29:22,480
Speaker 1: reasonable for Yeah, I was gonna say, is it the

551
00:29:22,520 --> 00:29:26,680
Speaker 1: bead that's leaking? Or is it the rim? It seems

552
00:29:26,720 --> 00:29:29,480
Speaker 1: to be between the rim and the beach. Go ahead,

553
00:29:29,480 --> 00:29:35,240
Speaker 1: I'm sorry interrupt ahead, And so, um, is it unreasonable

554
00:29:35,240 --> 00:29:37,920
Speaker 1: of me to ask the tire shop to dismount it?

555
00:29:38,080 --> 00:29:40,360
Speaker 1: And maybe I take the rim home and go at

556
00:29:40,400 --> 00:29:45,200
Speaker 1: it with a wire wheel for a while, or should

557
00:29:45,240 --> 00:29:47,920
Speaker 1: I know? Is there's some kind of ceiling they can

558
00:29:47,920 --> 00:29:50,280
Speaker 1: put at the beads or do I just need to

559
00:29:50,280 --> 00:29:55,120
Speaker 1: buy new ones? Yes? Yes, and maybe so you know,

560
00:29:55,280 --> 00:29:57,520
Speaker 1: I don't have this conversation at the counter with customers

561
00:29:57,560 --> 00:29:59,160
Speaker 1: all the time. You know, they want us to mountain

562
00:29:59,200 --> 00:30:01,360
Speaker 1: balance for a tire, g ron, Why is it close

563
00:30:01,400 --> 00:30:04,160
Speaker 1: to two to have you mountain balance four tires? Well,

564
00:30:04,200 --> 00:30:06,320
Speaker 1: because let me explain it to you, all right, we

565
00:30:06,400 --> 00:30:08,520
Speaker 1: don't just do a tire mountain balance and close our

566
00:30:08,560 --> 00:30:10,440
Speaker 1: eyes to the corrosion that's built up on the rim.

567
00:30:10,560 --> 00:30:14,880
Speaker 1: Because corrosion is a real problem, all right. So we

568
00:30:14,960 --> 00:30:16,479
Speaker 1: will look at a tire and a rim, and if

569
00:30:16,480 --> 00:30:19,240
Speaker 1: we take it apart and it's corroded right on our tickets,

570
00:30:19,280 --> 00:30:22,760
Speaker 1: it says we're gonna clean and grind and bead seal

571
00:30:22,840 --> 00:30:25,360
Speaker 1: the rim back to the tire, meaning that if it's

572
00:30:25,360 --> 00:30:29,280
Speaker 1: an aluminum rim or these aluminum rims Brian, they're steel,

573
00:30:29,280 --> 00:30:32,520
Speaker 1: so they're rusted, all right, So it's either rust or steel. Um,

574
00:30:32,560 --> 00:30:35,680
Speaker 1: We're going to grind them down smooth, and then we

575
00:30:35,840 --> 00:30:38,080
Speaker 1: use a product that's it's a bead sealer. It's like

576
00:30:38,120 --> 00:30:41,440
Speaker 1: a rubber membrane that will apply to the to the bead.

577
00:30:41,720 --> 00:30:44,360
Speaker 1: Usually it's the inside bead. I'm not gonna say every tire,

578
00:30:44,440 --> 00:30:46,520
Speaker 1: but is it is it the inside of the outside

579
00:30:46,520 --> 00:30:50,480
Speaker 1: that's leaking? Just out of curiosity? Well, when I interestingly,

580
00:30:50,480 --> 00:30:52,880
Speaker 1: when I when I put the hose on it, it's

581
00:30:52,920 --> 00:30:54,840
Speaker 1: all the leaks I can see are coming from the

582
00:30:54,880 --> 00:30:58,880
Speaker 1: outside side facing the outside, and that's and that's possible.

583
00:30:58,920 --> 00:31:01,040
Speaker 1: But I look at both. I always tend to see

584
00:31:01,080 --> 00:31:03,920
Speaker 1: inside the rim or you know, the side that's trapped,

585
00:31:03,960 --> 00:31:05,840
Speaker 1: and I always think, gee, is it because the slush

586
00:31:06,200 --> 00:31:08,520
Speaker 1: is trapped underneath and it's it's driving it and wedging

587
00:31:08,560 --> 00:31:11,440
Speaker 1: it up underneath. But who knows what conditions these rims

588
00:31:11,440 --> 00:31:14,640
Speaker 1: have been under because they're used. But regardless, bead seals

589
00:31:14,680 --> 00:31:17,760
Speaker 1: are grind and clean both sides. Bead seals with membrane

590
00:31:17,800 --> 00:31:20,440
Speaker 1: put it back on. Now, if the tires are really old,

591
00:31:21,160 --> 00:31:22,800
Speaker 1: and you have to look at the date code on

592
00:31:22,840 --> 00:31:24,800
Speaker 1: the side of the tires, if they're more than six

593
00:31:24,880 --> 00:31:27,520
Speaker 1: or seven years old, the tires may just be so

594
00:31:27,600 --> 00:31:31,000
Speaker 1: dried out that they're just not able to maintain a seal.

595
00:31:31,040 --> 00:31:33,840
Speaker 1: And frankly, if the tires are that old, you really

596
00:31:34,000 --> 00:31:36,920
Speaker 1: need tires to be replaced at that point too, because

597
00:31:36,920 --> 00:31:40,560
Speaker 1: they're not safe to operate, you know, regardless of tread. Uh.

598
00:31:40,600 --> 00:31:45,800
Speaker 1: You know, it's like they can rehab the then yeah,

599
00:31:45,800 --> 00:31:48,360
Speaker 1: if they're steel, I would think they could rehab them. Um,

600
00:31:48,400 --> 00:31:50,360
Speaker 1: I mean you could rehab them to you know. It's

601
00:31:50,520 --> 00:31:53,560
Speaker 1: it's they're gonna use. Um, they're gonna use either a

602
00:31:53,600 --> 00:31:56,560
Speaker 1: wire wheel or they're gonna use those little brown three

603
00:31:56,720 --> 00:32:00,560
Speaker 1: M grinding pucks. They look like little hockey pucks and uh,

604
00:32:00,720 --> 00:32:02,520
Speaker 1: just just clean it up that way. But you know,

605
00:32:02,720 --> 00:32:06,080
Speaker 1: and the reason it costs more is because it takes time.

606
00:32:06,440 --> 00:32:08,080
Speaker 1: It will take us two hours to go through and

607
00:32:08,120 --> 00:32:11,400
Speaker 1: recondition a set of rims and you know, beat seal

608
00:32:11,480 --> 00:32:13,920
Speaker 1: tires and balance. You know, there's a lot of work involved.

609
00:32:13,960 --> 00:32:16,560
Speaker 1: It's not simple and cut anymore. And all of this

610
00:32:16,720 --> 00:32:19,720
Speaker 1: started within the last fifteen years. It seems like the

611
00:32:19,760 --> 00:32:22,280
Speaker 1: chemicals were putting down on the road for salt and

612
00:32:22,320 --> 00:32:25,680
Speaker 1: ice prevention and removal is really taking a toll on

613
00:32:25,720 --> 00:32:27,960
Speaker 1: the tires and rim So just be aware. But yeah,

614
00:32:28,000 --> 00:32:30,440
Speaker 1: by all means you're not out of line. Expect the charge,

615
00:32:30,480 --> 00:32:33,239
Speaker 1: ask him how much it's gonna be before they do it,

616
00:32:33,560 --> 00:32:35,400
Speaker 1: and uh, you'll be fine from there. Call me if

617
00:32:35,400 --> 00:32:39,320
Speaker 1: you need more. Zero the car doctors coming back right

618
00:32:39,320 --> 00:32:54,240
Speaker 1: after this. Don't go away, welcome back Ning the car doctor.

619
00:32:54,240 --> 00:32:55,640
Speaker 1: I want to I want to close out there. I

620
00:32:55,680 --> 00:32:57,480
Speaker 1: want to say thank you to Tom from PB Blast

621
00:32:57,600 --> 00:32:59,720
Speaker 1: for stopping by. First of all, I appreciate him taking

622
00:32:59,720 --> 00:33:03,120
Speaker 1: the time today, I really do. I want to close

623
00:33:03,160 --> 00:33:06,800
Speaker 1: out the hour talking about oil changes if I can,

624
00:33:07,040 --> 00:33:11,000
Speaker 1: UM a little bit of common sense here. Jennifer new customer, Uh,

625
00:33:11,120 --> 00:33:14,520
Speaker 1: came into the shop this week and doesn't know anything

626
00:33:14,520 --> 00:33:18,320
Speaker 1: about cars. All right, she's you know, full disclosure. UM.

627
00:33:18,320 --> 00:33:21,160
Speaker 1: I buy jewelry from Jennifer. Um. You know she she

628
00:33:21,240 --> 00:33:23,560
Speaker 1: works at a local jewelry store, and she's very smart

629
00:33:23,600 --> 00:33:26,080
Speaker 1: and very knowledgeable in that area. But when it comes

630
00:33:26,080 --> 00:33:29,040
Speaker 1: to cars, yeah, not so much. Um. It's not her thing,

631
00:33:29,080 --> 00:33:31,560
Speaker 1: that she says. And I asked her to bring me

632
00:33:31,760 --> 00:33:34,400
Speaker 1: her service records of of what she's been doing up

633
00:33:34,440 --> 00:33:36,120
Speaker 1: till this point. I want to see how she's treating

634
00:33:36,160 --> 00:33:38,320
Speaker 1: this teen Toyota prius and I want to see how

635
00:33:38,360 --> 00:33:40,760
Speaker 1: she's being treated. You know, as a shop owner, you

636
00:33:40,840 --> 00:33:43,000
Speaker 1: always want to know. As a business owner, you always

637
00:33:43,040 --> 00:33:46,800
Speaker 1: want to know why somebody changed, what made them change? What,

638
00:33:47,000 --> 00:33:49,000
Speaker 1: what's what's the hot button that said? I don't want

639
00:33:49,040 --> 00:33:51,160
Speaker 1: to go there anymore. I want to go find somebody else.

640
00:33:51,440 --> 00:33:53,200
Speaker 1: And you know that tells you a lot, right, That

641
00:33:53,240 --> 00:33:55,280
Speaker 1: tells you can I meet that goal? Can I be

642
00:33:55,400 --> 00:33:57,800
Speaker 1: what this person wants me to be? That's important because

643
00:33:57,800 --> 00:34:00,120
Speaker 1: you don't want to work for everybody, but you to

644
00:34:00,200 --> 00:34:02,840
Speaker 1: work for the right people. So Jennifer brought it in,

645
00:34:03,000 --> 00:34:04,840
Speaker 1: and you know, she had been going to the dealer.

646
00:34:04,880 --> 00:34:07,440
Speaker 1: And I'm not knocking dealers, just this one particular dealer

647
00:34:07,480 --> 00:34:12,279
Speaker 1: didn't treat her right and they charged her for an

648
00:34:12,280 --> 00:34:14,239
Speaker 1: oil change. And I looked at it and I said,

649
00:34:14,320 --> 00:34:16,319
Speaker 1: jen what's wrong with this invoice? And she said, well,

650
00:34:16,320 --> 00:34:17,840
Speaker 1: I don't know. I don't know anything about cars. And

651
00:34:17,840 --> 00:34:20,319
Speaker 1: I said, well, you don't have to know anything about cars.

652
00:34:20,360 --> 00:34:21,920
Speaker 1: I said, let's put some common sense to this. I

653
00:34:21,920 --> 00:34:25,439
Speaker 1: said thirty for an oil change retire rotation and a look,

654
00:34:25,520 --> 00:34:27,880
Speaker 1: she said yeah. I said how much is a court oil?

655
00:34:28,160 --> 00:34:29,920
Speaker 1: She says, I don't know. I said, well I can

656
00:34:29,960 --> 00:34:31,839
Speaker 1: tell you. You go through the supermarket next time, pick

657
00:34:31,880 --> 00:34:34,360
Speaker 1: up a quart of synthetic oil. They're five to six bucks,

658
00:34:34,920 --> 00:34:37,000
Speaker 1: all right, I said, the car takes four quarts oil

659
00:34:37,040 --> 00:34:39,479
Speaker 1: four times six is twenty four with an oil filter

660
00:34:39,560 --> 00:34:41,799
Speaker 1: that makes it thirty. They did an oil change for

661
00:34:41,840 --> 00:34:44,360
Speaker 1: eight dollars labor. I said, does that seem right? She

662
00:34:44,400 --> 00:34:46,000
Speaker 1: goes no, How can they be making any money? I

663
00:34:46,040 --> 00:34:49,399
Speaker 1: said exactly. I said, they're not making any money. They're

664
00:34:49,480 --> 00:34:51,200
Speaker 1: using it as a loss leader, and that's why you're

665
00:34:51,200 --> 00:34:53,880
Speaker 1: getting hit with all those other charges. So just apply

666
00:34:54,040 --> 00:34:56,759
Speaker 1: common sense. How does your repair shop treat you? Something

667
00:34:56,800 --> 00:34:58,839
Speaker 1: to think about until the next time. I'm ronin Ay

668
00:34:58,880 --> 00:35:00,799
Speaker 1: in the car doctor, reminding chin every one of you.

669
00:35:01,080 --> 00:35:04,480
Speaker 1: Good mechanics aren't expensive, They're priceless. See you