1 00:00:06,680 --> 00:00:09,560 Speaker 1: Thank you for calling coffee shop. This is Ariana. How 2 00:00:09,560 --> 00:00:10,080 Speaker 1: can I help you? 3 00:00:10,280 --> 00:00:11,880 Speaker 2: Yes, my name is Pete Egans, and I would like 4 00:00:11,920 --> 00:00:16,360 Speaker 2: to lodge a complain about the baggles hi PDS. 5 00:00:16,400 --> 00:00:19,239 Speaker 1: This is Arianna. I'm actually the owner. How can I help? 6 00:00:19,280 --> 00:00:21,400 Speaker 2: Oh you're the owner. Great, well, wonderful that I've got 7 00:00:21,400 --> 00:00:23,880 Speaker 2: you on the phone. I was in there the other 8 00:00:24,000 --> 00:00:25,840 Speaker 2: day and I was excited to see that you had 9 00:00:25,880 --> 00:00:33,639 Speaker 2: handmade baggels. Correct, yeah, handmade bagels. Yay, look at us. 10 00:00:33,640 --> 00:00:36,200 Speaker 2: We make our baggles from hands, not like those other 11 00:00:36,200 --> 00:00:38,680 Speaker 2: places that get them from big stores. We make our 12 00:00:38,720 --> 00:00:41,040 Speaker 2: baggles right here, Yes we do. 13 00:00:41,200 --> 00:00:42,720 Speaker 1: So what was your complaint? 14 00:00:43,280 --> 00:00:46,519 Speaker 2: Is it bagel or bagel? First of all, it's bagel. 15 00:00:46,640 --> 00:00:47,800 Speaker 1: But you know I've. 16 00:00:47,680 --> 00:00:51,000 Speaker 2: Always said baggle. Okay. Well, just know when I stayed baggel, 17 00:00:51,040 --> 00:00:53,680 Speaker 2: I mean bagel. That's how I say it, okay. And 18 00:00:53,720 --> 00:00:55,760 Speaker 2: I don't need the judgment from you over how I 19 00:00:55,800 --> 00:00:56,880 Speaker 2: say the word baggle. 20 00:00:57,520 --> 00:00:58,080 Speaker 1: No judgment. 21 00:00:58,160 --> 00:01:01,360 Speaker 2: I don't need it from you because I need. I 22 00:01:01,440 --> 00:01:02,320 Speaker 2: got a major. 23 00:01:02,080 --> 00:01:04,640 Speaker 1: Complaint, okay, And what would that complaint be? 24 00:01:05,200 --> 00:01:07,720 Speaker 2: You claim that your bagels are made by hand huh? 25 00:01:07,840 --> 00:01:08,760 Speaker 2: Right there in the store. 26 00:01:09,840 --> 00:01:10,920 Speaker 1: Correct every morning? 27 00:01:11,120 --> 00:01:14,280 Speaker 2: Yeah? Correct? Okay, Well I got a question for you. Then, 28 00:01:14,400 --> 00:01:16,319 Speaker 2: are your employees washing their hands? 29 00:01:17,560 --> 00:01:19,800 Speaker 1: Yes? All of our employees wash our hands, And is there. 30 00:01:21,200 --> 00:01:25,039 Speaker 2: Really yes? Because I would like to contest what you 31 00:01:25,240 --> 00:01:27,440 Speaker 2: just said because I was in there the other day 32 00:01:27,560 --> 00:01:29,960 Speaker 2: and I had one of your bagles and I immediately 33 00:01:30,040 --> 00:01:33,280 Speaker 2: vomited right after, which says to me, you're handmaking them, 34 00:01:33,319 --> 00:01:36,120 Speaker 2: meaning people are not washing their hands. So I'm pretty 35 00:01:36,120 --> 00:01:37,720 Speaker 2: sure I made a bathroom bagel, if you know what 36 00:01:37,760 --> 00:01:40,080 Speaker 2: I mean. Bathroom on the hands, bathroom on the bagel 37 00:01:40,240 --> 00:01:41,640 Speaker 2: in my tummy, and then I puked. 38 00:01:42,240 --> 00:01:44,280 Speaker 1: I can assure you that you did not have a 39 00:01:44,319 --> 00:01:45,280 Speaker 1: bathroom bagel. 40 00:01:45,360 --> 00:01:47,640 Speaker 2: But and how else did I get sick for eating 41 00:01:47,680 --> 00:01:48,520 Speaker 2: one of your bagels? 42 00:01:49,120 --> 00:01:51,480 Speaker 1: Well, our sinks are in the kitchen and you have 43 00:01:51,520 --> 00:01:54,160 Speaker 1: to wash your hands before you touch any of our 44 00:01:54,160 --> 00:01:57,920 Speaker 1: food products, and we have cameras throughout my establishment, so 45 00:01:58,480 --> 00:02:01,880 Speaker 1: I can verify that everyone wash their hands. And honestly, 46 00:02:01,920 --> 00:02:05,360 Speaker 1: you sound really upset, so I can ye. I can 47 00:02:05,400 --> 00:02:07,480 Speaker 1: try to give you a gift card or something if 48 00:02:07,520 --> 00:02:09,840 Speaker 1: you come down here, and I could try to make 49 00:02:09,919 --> 00:02:10,799 Speaker 1: up for it a little bit. 50 00:02:11,080 --> 00:02:13,320 Speaker 2: I'm going to picket your establishment. That's what I'm going 51 00:02:13,400 --> 00:02:14,960 Speaker 2: to do. I don't need a gift card. I'm going 52 00:02:15,000 --> 00:02:16,720 Speaker 2: to stand out there. I've got a group of people 53 00:02:16,800 --> 00:02:19,080 Speaker 2: to get together with me. We're gonna have signs talking 54 00:02:19,080 --> 00:02:21,960 Speaker 2: about how your baggles can kill people, because I almost 55 00:02:21,960 --> 00:02:23,560 Speaker 2: died that day. So what do you think about that? 56 00:02:23,600 --> 00:02:26,639 Speaker 2: If I come down there and protest today, I. 57 00:02:26,560 --> 00:02:29,200 Speaker 1: Think that would be a little bit unnecessary. And again, 58 00:02:29,360 --> 00:02:32,480 Speaker 1: you really don't know if you got sick from one 59 00:02:32,480 --> 00:02:33,399 Speaker 1: of our bagels. 60 00:02:33,400 --> 00:02:36,680 Speaker 2: There was nothing, okay, I know for a fact. It's 61 00:02:36,720 --> 00:02:39,519 Speaker 2: because your employees are taking onesies and tuesdays and not 62 00:02:39,720 --> 00:02:41,920 Speaker 2: washing their hands and then handmaking baggles for people, and 63 00:02:41,960 --> 00:02:44,480 Speaker 2: that's irresponsible. I came in there and I love a 64 00:02:44,480 --> 00:02:47,120 Speaker 2: good baggle. After a night of drinking, I was hungover 65 00:02:47,360 --> 00:02:49,400 Speaker 2: and I just wanted a baggle. And as soon as 66 00:02:49,400 --> 00:02:51,200 Speaker 2: I ate it, my stummy started grumbling, and then I 67 00:02:51,280 --> 00:02:53,120 Speaker 2: poked everywhere, and I was sick the entire day. I 68 00:02:53,160 --> 00:02:54,560 Speaker 2: had a splitting headache as well. 69 00:02:55,000 --> 00:02:56,880 Speaker 1: It sounds like it was from the night before. 70 00:02:57,400 --> 00:02:59,480 Speaker 2: I didn't need the bagle the night before. I ate 71 00:02:59,480 --> 00:03:00,799 Speaker 2: it in the morning. I just told you. 72 00:03:00,800 --> 00:03:03,760 Speaker 1: That I was trying to give you a good customer 73 00:03:03,840 --> 00:03:07,000 Speaker 1: service before, but now I'm completely done with it, all right. 74 00:03:07,440 --> 00:03:12,120 Speaker 1: So obviously your hangover is the reason for you getting sick, 75 00:03:12,320 --> 00:03:15,720 Speaker 1: and not the bagels. So you can do whatever you'd like, 76 00:03:15,800 --> 00:03:17,880 Speaker 1: whatever is going to make you happy, But I'm no 77 00:03:17,960 --> 00:03:20,959 Speaker 1: longer here to service you, all right, so don't ever 78 00:03:21,000 --> 00:03:22,120 Speaker 1: call here again. Idiot. 79 00:03:22,880 --> 00:03:27,760 Speaker 2: You know what, it wasn't the bagel at all. Oh gosh, 80 00:03:27,919 --> 00:03:30,320 Speaker 2: I'm so sorry about that. I was going off about 81 00:03:30,320 --> 00:03:33,160 Speaker 2: your baggles. Turns out I drank a bunch of the 82 00:03:33,240 --> 00:03:36,080 Speaker 2: night before and I was probably hungover. That's probably what happened. 83 00:03:37,040 --> 00:03:39,560 Speaker 1: Yeah, I mean, it didn't really take a rocket scientist 84 00:03:39,560 --> 00:03:40,520 Speaker 1: to figure that one out. 85 00:03:41,360 --> 00:03:43,360 Speaker 2: Well, thank you for helping me. Hey, so when can 86 00:03:43,400 --> 00:03:44,880 Speaker 2: I come get my gift card? 87 00:03:45,120 --> 00:03:46,360 Speaker 1: The gift card is off the table. 88 00:03:46,480 --> 00:03:48,120 Speaker 2: Okay, Well then I'll just let you know that Melissa 89 00:03:48,160 --> 00:03:49,280 Speaker 2: set you up for a phone prank. And this is 90 00:03:49,280 --> 00:03:51,400 Speaker 2: actually Jewel from the Jewbel Show doing a phone prank 91 00:03:51,440 --> 00:03:52,960 Speaker 2: on your employee. Melissa set you up? 92 00:03:55,960 --> 00:03:57,000 Speaker 1: Are you serious? 93 00:03:57,200 --> 00:03:59,000 Speaker 2: Yeah? She said. You guys get a lot of customers 94 00:03:59,040 --> 00:04:00,160 Speaker 2: complaining about weird things, so 95 00:04:03,880 --> 00:04:04,160 Speaker 1: God,