1 00:00:00,080 --> 00:00:02,560 Speaker 1: Building the Good Life with John Hope Bryant is brought 2 00:00:02,600 --> 00:00:05,480 Speaker 1: to you by Potential Financial Since I joined next Door, 3 00:00:05,519 --> 00:00:09,520 Speaker 1: we did research that shows that, um, if you're feeling 4 00:00:09,800 --> 00:00:13,800 Speaker 1: socially isolated, if you're feeling those feelings of loneliness, one 5 00:00:13,800 --> 00:00:15,720 Speaker 1: of the best things you can do is just to 6 00:00:15,760 --> 00:00:17,959 Speaker 1: get off your sofa and go outside and do a 7 00:00:18,079 --> 00:00:20,880 Speaker 1: random act of kindness. You might think it's helping the 8 00:00:20,880 --> 00:00:24,560 Speaker 1: other person, but here's like the little selfish gene moment. 9 00:00:24,920 --> 00:00:30,120 Speaker 1: It's helping you. That's right, helping you the psychologically. That 10 00:00:30,320 --> 00:00:34,640 Speaker 1: psychological effect has a deep physiological effect, and so people 11 00:00:34,680 --> 00:00:37,639 Speaker 1: worry all the time about running or eating well or 12 00:00:37,920 --> 00:00:41,120 Speaker 1: you know, having a dry January, when really, maybe if 13 00:00:41,159 --> 00:00:43,000 Speaker 1: we all just did a random act of kindness a 14 00:00:43,000 --> 00:00:46,479 Speaker 1: couple of times a week, we'd all be much healthier. Hi, 15 00:00:46,560 --> 00:00:48,960 Speaker 1: this is John Hope Bryant, and this is Building the 16 00:00:49,080 --> 00:00:52,160 Speaker 1: Good Life, and I'm with my dear friend Sarah Bryan, 17 00:00:52,280 --> 00:00:56,080 Speaker 1: who you know as chief executive officer of the publicly 18 00:00:56,120 --> 00:01:01,320 Speaker 1: traded company next Door, symbol kind cool. A little bit 19 00:01:01,320 --> 00:01:03,800 Speaker 1: about Sarah before we get into this. She grew up 20 00:01:04,080 --> 00:01:07,640 Speaker 1: in Northern Ireland. She graduated from the University of Oxford 21 00:01:07,920 --> 00:01:12,679 Speaker 1: and Stanford University. She was an analyst for Mackenzie. She 22 00:01:12,880 --> 00:01:15,640 Speaker 1: was an analyst at Goman Sacks. None of this so far, 23 00:01:15,760 --> 00:01:19,319 Speaker 1: it's extraordinary, But here's where it starts to get interested. 24 00:01:19,959 --> 00:01:24,800 Speaker 1: She then became chief financial officer at Square, working with 25 00:01:24,840 --> 00:01:27,360 Speaker 1: a brilliant guy named Jack Dorsey, who I know because 26 00:01:27,400 --> 00:01:29,880 Speaker 1: of her, and she is serves on the board of 27 00:01:29,959 --> 00:01:34,600 Speaker 1: both Slack and Walmart. Now, this has to be the smallest, simplest, 28 00:01:35,280 --> 00:01:41,119 Speaker 1: most understated, underrated bio I've ever read. That's I mean, 29 00:01:41,120 --> 00:01:44,560 Speaker 1: that's literally her whole bio on wikipe. But that doesn't 30 00:01:44,680 --> 00:01:48,600 Speaker 1: that doesn't give you a thimble of who this person is. 31 00:01:48,720 --> 00:01:53,120 Speaker 1: And if you ever noticed, she's a woman. And how 32 00:01:53,160 --> 00:01:55,840 Speaker 1: do you go from being a U an analyst at 33 00:01:56,280 --> 00:01:59,960 Speaker 1: Mackenzie and Goldman Sacks and being a CFO chief financial officer. 34 00:02:00,360 --> 00:02:03,480 Speaker 1: That's serious. You're watching the money, the moulah, the Dallas, 35 00:02:03,520 --> 00:02:07,640 Speaker 1: the cash, the bills, the wealth um at the Square, 36 00:02:07,640 --> 00:02:11,920 Speaker 1: one of the biggest companies now in the world. UM 37 00:02:11,919 --> 00:02:17,400 Speaker 1: working for investors who don't uh sleep and have no 38 00:02:17,520 --> 00:02:21,000 Speaker 1: patience for no pun intended to Slack. She's also on 39 00:02:21,000 --> 00:02:22,520 Speaker 1: the board of Slack of Walmart. So we're gonna get 40 00:02:22,520 --> 00:02:25,920 Speaker 1: into this. Welcome my friend Sarah Fry. Thank you, John 41 00:02:26,480 --> 00:02:29,760 Speaker 1: Way too kind. I hate biles, which is why my 42 00:02:29,800 --> 00:02:31,639 Speaker 1: bio is not something you've spent a lot of time on. 43 00:02:31,840 --> 00:02:34,160 Speaker 1: I always think it sounds like your eulogy, like maybe 44 00:02:34,160 --> 00:02:38,400 Speaker 1: you've died. Um, so you're right, much more interesting to 45 00:02:38,440 --> 00:02:41,360 Speaker 1: get to know the person and the human and so 46 00:02:41,440 --> 00:02:45,600 Speaker 1: let's do that. So uh on that note, And I 47 00:02:45,680 --> 00:02:48,240 Speaker 1: knew that, like most things in your life, I knew 48 00:02:48,280 --> 00:02:51,040 Speaker 1: that you had some hand in in curating how short 49 00:02:51,120 --> 00:02:54,600 Speaker 1: that bio was because you, like me, you're control free. 50 00:02:54,880 --> 00:02:56,519 Speaker 1: And I mean that in the most positive way. You 51 00:02:56,520 --> 00:02:59,080 Speaker 1: know that we control our environment. We don't let somebody 52 00:02:59,120 --> 00:03:01,920 Speaker 1: else control it to that we can. Uh. The reality 53 00:03:02,000 --> 00:03:04,160 Speaker 1: is a lot of our environment is out of our control. 54 00:03:04,800 --> 00:03:08,400 Speaker 1: Uh So in some ways we're sort of grasping in 55 00:03:08,440 --> 00:03:12,440 Speaker 1: the distance with dark shades on at night. But that 56 00:03:12,480 --> 00:03:16,160 Speaker 1: doesn't mean you can't lead without fright, and you lead 57 00:03:17,200 --> 00:03:19,440 Speaker 1: without fright. I'm gonna give an example for the audience, 58 00:03:19,480 --> 00:03:21,520 Speaker 1: So full disclosure by every what everybody I'm on the 59 00:03:21,520 --> 00:03:25,280 Speaker 1: board of next Door, which we'll get to in a moment. 60 00:03:25,320 --> 00:03:29,200 Speaker 1: Just disclosure for everybody that I have a business relationship 61 00:03:29,240 --> 00:03:33,160 Speaker 1: also it Sarah, Um, but we're we're we're kind of 62 00:03:33,200 --> 00:03:36,880 Speaker 1: the same cloth for sure. But I didn't know that literally, 63 00:03:36,960 --> 00:03:39,960 Speaker 1: she didn't know that literally intuitively knew it. There's three 64 00:03:40,000 --> 00:03:43,560 Speaker 1: women that I can think of who've given me something. 65 00:03:43,760 --> 00:03:46,400 Speaker 1: I'm sure there are others. So if you're watching this 66 00:03:46,480 --> 00:03:49,640 Speaker 1: and listening this and it supplies that, you don't be offended. Uh. 67 00:03:49,760 --> 00:03:54,520 Speaker 1: Susan Actually Susan Johnson, chief marketing officer at Prudential, sponsors 68 00:03:54,520 --> 00:03:56,880 Speaker 1: this podcast series as an example. She's not a gift 69 00:03:57,160 --> 00:04:01,400 Speaker 1: giving but she didn't believe what we're doing. But Sarah 70 00:04:01,760 --> 00:04:04,480 Speaker 1: Friar is under is a path to hunt of of 71 00:04:04,800 --> 00:04:08,560 Speaker 1: women who, for no good business reason, did something nice 72 00:04:08,600 --> 00:04:14,680 Speaker 1: for me, something kind. Um, my mother, she birthing me 73 00:04:14,840 --> 00:04:17,719 Speaker 1: was her was her responsibility raising me? What sort of 74 00:04:17,720 --> 00:04:21,000 Speaker 1: her she she's showing, I had to do it, by 75 00:04:21,040 --> 00:04:26,039 Speaker 1: the way, well as exactly no good desho go and 76 00:04:26,040 --> 00:04:29,200 Speaker 1: punishes as a parent, as a domestic engineer, Sarah, but 77 00:04:29,320 --> 00:04:31,839 Speaker 1: my mother invested in my first business, which you know, 78 00:04:31,880 --> 00:04:34,000 Speaker 1: I don't think she wanted to do. But you know, 79 00:04:34,120 --> 00:04:36,120 Speaker 1: she's like, yeah, but I believe in you. I'm sorry 80 00:04:36,160 --> 00:04:37,880 Speaker 1: she but she invested in the first business. She didn't 81 00:04:37,880 --> 00:04:39,120 Speaker 1: want to do that. She didn't want to invest in 82 00:04:39,120 --> 00:04:42,320 Speaker 1: my my business later on, which she was gonna be 83 00:04:42,320 --> 00:04:44,599 Speaker 1: a bust. She was right, Okay, So my mother invested 84 00:04:44,640 --> 00:04:48,320 Speaker 1: my business, Shaitra, my wife invested in another business I 85 00:04:48,360 --> 00:04:51,479 Speaker 1: had for African art art. When I didn't have the 86 00:04:51,480 --> 00:04:54,479 Speaker 1: money to take the inventory across the country. She just 87 00:04:54,520 --> 00:04:57,000 Speaker 1: gave me her credit card when I sold it. After 88 00:04:57,040 --> 00:04:58,240 Speaker 1: what was her cut? She said, what do you mean? 89 00:04:58,240 --> 00:05:02,160 Speaker 1: What cut? We're friends, That's why I trust her so much. Right, 90 00:05:02,160 --> 00:05:04,719 Speaker 1: she has no agenda. And the third person that comes 91 00:05:04,760 --> 00:05:09,280 Speaker 1: to mind is you. Isn't that weird? I mean, it's 92 00:05:09,320 --> 00:05:12,760 Speaker 1: weird beautiful? Do you know this? Do you know? Do 93 00:05:12,760 --> 00:05:15,599 Speaker 1: you know what I'm referring to? I'm wondering where you're 94 00:05:15,600 --> 00:05:17,880 Speaker 1: going with us because I feel like you're I mean, 95 00:05:17,920 --> 00:05:21,159 Speaker 1: too much credit. So what's the moment? Because I feel 96 00:05:21,160 --> 00:05:23,719 Speaker 1: a very strong connection. So you and I met in 97 00:05:23,720 --> 00:05:26,640 Speaker 1: the place that we can't talk about, an undisclosed location 98 00:05:26,720 --> 00:05:28,400 Speaker 1: public by the way, we just can't talk about it. 99 00:05:28,760 --> 00:05:31,039 Speaker 1: And we didn't know each other all that way, although 100 00:05:31,080 --> 00:05:34,880 Speaker 1: we had sort of bonded fibe wise and energy wise 101 00:05:35,040 --> 00:05:38,159 Speaker 1: and uh, one day either I called you or you 102 00:05:38,240 --> 00:05:40,599 Speaker 1: called me, And I think you called me and said, 103 00:05:40,600 --> 00:05:43,760 Speaker 1: do you know Jack Dorsey and you too would be 104 00:05:43,800 --> 00:05:45,919 Speaker 1: great together? And I'm like, well, no, I don't know, 105 00:05:46,080 --> 00:05:49,120 Speaker 1: but who doesn't know Jack Dorsey founders, Twitter Square, billionaires. 106 00:05:49,279 --> 00:05:52,120 Speaker 1: You know, Brady got cool walks to work with sandals 107 00:05:52,120 --> 00:05:54,040 Speaker 1: on for for an hour, you know, a day Twiday 108 00:05:54,839 --> 00:05:58,880 Speaker 1: like Jesus after an ice bath and after an ice bath, right, 109 00:05:59,480 --> 00:06:01,200 Speaker 1: and you like, you know, you guys would get along 110 00:06:01,200 --> 00:06:03,359 Speaker 1: really really well together. You should know each other. Okay, 111 00:06:03,360 --> 00:06:05,200 Speaker 1: thank you? People saying that, I'm like, yeah, okay, thank you. 112 00:06:05,200 --> 00:06:08,200 Speaker 1: I appreciate this. There, So he should speak at your conference. 113 00:06:08,400 --> 00:06:11,039 Speaker 1: You told me, well, every time I bagged a speaker 114 00:06:11,120 --> 00:06:15,560 Speaker 1: in my conferences in twenty years, it's been me. Uh, 115 00:06:15,600 --> 00:06:19,120 Speaker 1: you know, premier speaker. And so make a long story 116 00:06:19,120 --> 00:06:21,880 Speaker 1: shorts when you don't. This is a great interview. Uh. 117 00:06:21,920 --> 00:06:24,360 Speaker 1: I sent Jack a note and I think I blind 118 00:06:24,400 --> 00:06:26,360 Speaker 1: copied you because I didn't want to drag you into it, 119 00:06:26,600 --> 00:06:29,760 Speaker 1: asking him to come and speak, And you then responded 120 00:06:29,800 --> 00:06:32,839 Speaker 1: to the note unrequested and said, Jack, you really should 121 00:06:32,880 --> 00:06:34,720 Speaker 1: do this. John is a great guy. You guys are 122 00:06:34,760 --> 00:06:37,640 Speaker 1: kindred spirits, and I think you actually even called him. 123 00:06:37,720 --> 00:06:40,320 Speaker 1: I mean it was crazy, and you were leaving Square 124 00:06:40,400 --> 00:06:43,320 Speaker 1: at that point. Your life was complicated going to another company. 125 00:06:43,960 --> 00:06:45,960 Speaker 1: You were busy. You could have said I don't have 126 00:06:46,000 --> 00:06:48,160 Speaker 1: time for this. You didn't. You were like a dog 127 00:06:48,200 --> 00:06:50,320 Speaker 1: with a ball. You didn't give up until he said yes. 128 00:06:50,880 --> 00:06:53,719 Speaker 1: And that gentleman, that gentleman changed his schedule, went from 129 00:06:53,880 --> 00:06:56,239 Speaker 1: San Francisco to New York. He was going to a meeting, 130 00:06:56,600 --> 00:06:58,919 Speaker 1: change his schedule and moved from New York to Atlanta 131 00:06:58,960 --> 00:07:00,840 Speaker 1: to come speak at my con. He would have done 132 00:07:00,880 --> 00:07:02,960 Speaker 1: that had it not been you, for you vouching. We 133 00:07:03,000 --> 00:07:05,560 Speaker 1: now have a relationship and a friendship, but that came 134 00:07:05,600 --> 00:07:08,960 Speaker 1: through you. Little things like that, Sarah. Yeah, that's what 135 00:07:09,520 --> 00:07:12,240 Speaker 1: power well to me, that's the power of community coming 136 00:07:12,280 --> 00:07:16,720 Speaker 1: into play. And I think it starts with like what 137 00:07:16,760 --> 00:07:19,880 Speaker 1: can you give of yourself? Um, and sometimes it's a 138 00:07:19,960 --> 00:07:23,360 Speaker 1: network and someone that you know. This case is super easy, 139 00:07:23,520 --> 00:07:26,760 Speaker 1: right we I remember exactly the minute we met. You 140 00:07:26,920 --> 00:07:29,160 Speaker 1: got off the stage in that event, but we can't 141 00:07:29,160 --> 00:07:32,000 Speaker 1: really talk about where you had been talking about financial 142 00:07:32,000 --> 00:07:35,880 Speaker 1: inclusion and everything that you've built with Operation Hope, and 143 00:07:35,920 --> 00:07:39,200 Speaker 1: it's like it struck my heart, like the cord was 144 00:07:39,240 --> 00:07:43,160 Speaker 1: so strong that I bounded up to you because at 145 00:07:43,160 --> 00:07:46,800 Speaker 1: the same time at Square had helped kind of launch 146 00:07:46,880 --> 00:07:49,720 Speaker 1: and create score Capital, which was our lending business for 147 00:07:49,760 --> 00:07:54,239 Speaker 1: small businesses, and I saw in that product just how 148 00:07:54,800 --> 00:07:57,840 Speaker 1: much the little, the little guy, the little gal get 149 00:07:58,240 --> 00:08:01,400 Speaker 1: we would call it, discriminated off the system. It would 150 00:08:01,480 --> 00:08:04,120 Speaker 1: always be like, no, you can't get any money to 151 00:08:04,120 --> 00:08:07,840 Speaker 1: start your business because you're not a good enough entrepreneur, 152 00:08:08,040 --> 00:08:11,320 Speaker 1: you don't have a credit history or whatever, when in reality, 153 00:08:11,520 --> 00:08:14,240 Speaker 1: we had all the data, so we actually knew if 154 00:08:14,240 --> 00:08:16,640 Speaker 1: you were a great credit risk or not. And it 155 00:08:16,720 --> 00:08:20,320 Speaker 1: was nothing to do with what you looked like, um, 156 00:08:20,360 --> 00:08:22,680 Speaker 1: you know, or the name of your business or anything. 157 00:08:22,720 --> 00:08:27,720 Speaker 1: It was just pure data driven which always let a 158 00:08:27,960 --> 00:08:29,360 Speaker 1: pin next and when it come to that back to 159 00:08:29,360 --> 00:08:32,000 Speaker 1: them in just a moment. But I had seem just 160 00:08:32,080 --> 00:08:36,040 Speaker 1: to change people's lives. It resonated what you were doing, 161 00:08:36,520 --> 00:08:38,520 Speaker 1: and I knew it's something Jack really cared about. But 162 00:08:38,559 --> 00:08:40,600 Speaker 1: I do think it's this gift of how do you 163 00:08:40,720 --> 00:08:43,960 Speaker 1: connect like minded people because in the end, that is 164 00:08:44,000 --> 00:08:46,280 Speaker 1: the only thing that causes change in the world. Right 165 00:08:46,360 --> 00:08:49,520 Speaker 1: the never doubt the small group of people can change 166 00:08:49,559 --> 00:08:51,680 Speaker 1: the world because in fact, it's the only thing that 167 00:08:51,720 --> 00:08:55,880 Speaker 1: ever has, right, that wonderful market meat quote I fundamentally believe. 168 00:08:56,000 --> 00:08:59,320 Speaker 1: And so that is for me one of the gifts 169 00:08:59,320 --> 00:09:01,280 Speaker 1: that I can get of. It's also the gift that 170 00:09:01,400 --> 00:09:03,520 Speaker 1: so many people have given to me. Right, I'm the 171 00:09:04,120 --> 00:09:07,240 Speaker 1: super you know, girl that grew up in the farming 172 00:09:07,280 --> 00:09:10,720 Speaker 1: community in Northern Ireland, that had new network um and 173 00:09:10,800 --> 00:09:15,199 Speaker 1: yet have this amazing ability today to put a call 174 00:09:15,280 --> 00:09:19,200 Speaker 1: into most people and get to that person if it's 175 00:09:19,240 --> 00:09:22,040 Speaker 1: for the right reason and for the good of getting 176 00:09:22,080 --> 00:09:24,600 Speaker 1: stuff done. So you know, we you and I both 177 00:09:24,640 --> 00:09:28,400 Speaker 1: know that runs not so much on financial capital. I mean, 178 00:09:28,559 --> 00:09:30,240 Speaker 1: is convenient that we can say that we've got a 179 00:09:30,240 --> 00:09:33,079 Speaker 1: little bit of it, but but really relationship capital leads 180 00:09:33,080 --> 00:09:35,680 Speaker 1: to that financial capital. And if you hang around nine 181 00:09:35,679 --> 00:09:38,800 Speaker 1: broke people, you'll be the ten so and you have 182 00:09:38,920 --> 00:09:41,199 Speaker 1: some brilliant people who were born in the right family 183 00:09:41,320 --> 00:09:44,000 Speaker 1: or know the right people sorry not so smart people sorry, 184 00:09:44,040 --> 00:09:46,480 Speaker 1: born in the right family, know the right people not 185 00:09:46,559 --> 00:09:49,000 Speaker 1: so smart, not so bright, but succeed because they have 186 00:09:49,040 --> 00:09:52,760 Speaker 1: the right relationship capital. Converseity the opposite, true brilliant people 187 00:09:53,160 --> 00:09:56,920 Speaker 1: in the hood or rural America, whatever, whether you're poor white, 188 00:09:57,040 --> 00:10:00,400 Speaker 1: urban and black Latino can't or a woman can't get 189 00:10:00,480 --> 00:10:04,400 Speaker 1: share of voice? Why did you take a risk on me? 190 00:10:04,720 --> 00:10:07,000 Speaker 1: And and on so many other women? You're women and 191 00:10:07,040 --> 00:10:10,240 Speaker 1: others I've seen you backed them. There's some people that 192 00:10:10,280 --> 00:10:12,640 Speaker 1: you and I know Sarah, who won't pick up that 193 00:10:12,679 --> 00:10:15,520 Speaker 1: phone until it's safe. They won't send that email into 194 00:10:15,559 --> 00:10:17,840 Speaker 1: five other people send the email once you know now 195 00:10:17,880 --> 00:10:20,720 Speaker 1: that I'm successful or whatever, my phone rings off the hook. 196 00:10:20,720 --> 00:10:23,960 Speaker 1: People try to help me. But why did you do 197 00:10:24,040 --> 00:10:26,440 Speaker 1: that at the time that you did, and why do 198 00:10:26,440 --> 00:10:27,839 Speaker 1: you do that for so many more people? And I 199 00:10:27,920 --> 00:10:29,760 Speaker 1: want to and I think this has something to do 200 00:10:29,960 --> 00:10:32,560 Speaker 1: with Northern Ireland and raised and how you were raised 201 00:10:32,600 --> 00:10:34,880 Speaker 1: with your parents. Maybe I'm wrong, but how do you 202 00:10:34,880 --> 00:10:37,960 Speaker 1: get so dang on cool? Not perfect? I'm not perfect, 203 00:10:37,960 --> 00:10:40,040 Speaker 1: We're not perfect. We all screw up, we fall short 204 00:10:40,040 --> 00:10:41,679 Speaker 1: of the grace of God. But how did you get 205 00:10:41,720 --> 00:10:44,560 Speaker 1: so dang on cool and normal? Okay, west of all, 206 00:10:44,600 --> 00:10:47,200 Speaker 1: I'm a cool friend. I've got two teenagers, so let 207 00:10:47,200 --> 00:10:49,640 Speaker 1: me tell you I'm so far from cool. For my kids, 208 00:10:49,640 --> 00:10:52,360 Speaker 1: so one does I get grounded every single day? But 209 00:10:52,760 --> 00:10:56,280 Speaker 1: let's go back a moment to Northern Ireland. Because it 210 00:10:56,520 --> 00:10:59,240 Speaker 1: is at the center, right at the core, at the soul. 211 00:10:59,640 --> 00:11:02,800 Speaker 1: So I grew up in Northern Ireland during the troubles. 212 00:11:03,040 --> 00:11:05,440 Speaker 1: Most Americans don't know about it. They don't need to 213 00:11:05,440 --> 00:11:08,440 Speaker 1: know about it. There's a phenomenal book called Say Nothing 214 00:11:09,200 --> 00:11:11,080 Speaker 1: by Patrick rad and Keief if you ever want to 215 00:11:11,080 --> 00:11:13,880 Speaker 1: read about it. But that was my life growing up. 216 00:11:14,160 --> 00:11:16,240 Speaker 1: You know, it was a kind of very strange world 217 00:11:16,280 --> 00:11:19,760 Speaker 1: because on the one hand, we were at war literally 218 00:11:20,280 --> 00:11:23,400 Speaker 1: two sides right, all of the same religion, all kind 219 00:11:23,400 --> 00:11:28,959 Speaker 1: of christian Um Catholics Protestants who hated each other so 220 00:11:29,080 --> 00:11:31,000 Speaker 1: much they were willing to bring it to a war. 221 00:11:31,480 --> 00:11:35,640 Speaker 1: And so my local town, Strabane Wikipedia that it's got 222 00:11:35,640 --> 00:11:38,160 Speaker 1: a better bio than me because it literally is the 223 00:11:38,200 --> 00:11:42,600 Speaker 1: most bomb town of its size in all of Western 224 00:11:42,679 --> 00:11:46,160 Speaker 1: Europe for almost like a three or four decade period, 225 00:11:46,280 --> 00:11:49,560 Speaker 1: and that includes when like the Bosnian crisis is going on. 226 00:11:49,679 --> 00:11:54,000 Speaker 1: Straband still one most out of the year. Um. So 227 00:11:54,040 --> 00:11:56,520 Speaker 1: it's a you know, as an area there was a 228 00:11:56,520 --> 00:11:59,800 Speaker 1: real war, it was a bordered town. On the other side, 229 00:12:00,520 --> 00:12:02,920 Speaker 1: I grew up in this family of today we would 230 00:12:02,920 --> 00:12:05,480 Speaker 1: call them community activists. So I have a mom who's 231 00:12:05,480 --> 00:12:08,600 Speaker 1: the local nurse. She's the midwife. My dad is the 232 00:12:08,640 --> 00:12:11,000 Speaker 1: personal manager of the local mill, which is why the 233 00:12:11,080 --> 00:12:16,120 Speaker 1: village exists. And every night, like something would happen at 234 00:12:16,160 --> 00:12:18,439 Speaker 1: our back door would always be a knock, and if 235 00:12:18,480 --> 00:12:20,840 Speaker 1: someone had a health problem, or a baby was on 236 00:12:20,880 --> 00:12:24,560 Speaker 1: the way, or they had a financial problem, or often 237 00:12:24,840 --> 00:12:27,520 Speaker 1: what you get in poor communities, right, they met have 238 00:12:27,600 --> 00:12:30,520 Speaker 1: a domestic violence problem. I mean, there's all sorts of 239 00:12:31,120 --> 00:12:34,640 Speaker 1: quite horrible fans. My mom and dad would step up 240 00:12:34,640 --> 00:12:37,440 Speaker 1: and out of the dinner seat. They would leave their food. 241 00:12:37,559 --> 00:12:39,520 Speaker 1: There was no microwaves, so they weren't going to be 242 00:12:39,520 --> 00:12:42,240 Speaker 1: reheating it, and they would walk out the door and 243 00:12:42,280 --> 00:12:44,000 Speaker 1: they would talk to people or they bring them into 244 00:12:44,040 --> 00:12:45,920 Speaker 1: the kitchen if it was a cold knife. And so 245 00:12:46,000 --> 00:12:48,240 Speaker 1: my father and I, my brother and I would see 246 00:12:48,280 --> 00:12:51,160 Speaker 1: this happening over and over and over again, and I 247 00:12:51,200 --> 00:12:55,360 Speaker 1: think we saw a community get built, one human interaction 248 00:12:55,520 --> 00:12:58,160 Speaker 1: at a time. To this day, my parents still live there, 249 00:12:58,200 --> 00:13:00,880 Speaker 1: and when I go home, I'm just always so taken 250 00:13:00,960 --> 00:13:04,600 Speaker 1: with like there's still that fabric that glue in their community. 251 00:13:05,160 --> 00:13:09,880 Speaker 1: And so for me, that importance of always people first right, 252 00:13:09,920 --> 00:13:13,720 Speaker 1: It's my leadership, get your people right. Everything else just works. 253 00:13:14,120 --> 00:13:17,720 Speaker 1: It's my personal mantra like give back. And there's actually 254 00:13:18,080 --> 00:13:22,240 Speaker 1: since I joined next Door, we did research that shows that, um, 255 00:13:22,280 --> 00:13:26,320 Speaker 1: if you're feeling socially isolated, if you're feeling those feelings 256 00:13:26,320 --> 00:13:28,880 Speaker 1: of loneliness, one of the best things you can do 257 00:13:29,080 --> 00:13:31,280 Speaker 1: is just to get off your sofa and go outside 258 00:13:31,320 --> 00:13:34,240 Speaker 1: and do a random act of kindness. It has You 259 00:13:34,320 --> 00:13:37,040 Speaker 1: might think it's helping the other person, but here's like 260 00:13:37,080 --> 00:13:42,120 Speaker 1: the little selfish gene moment, it's helping you, helping you 261 00:13:42,720 --> 00:13:48,240 Speaker 1: the psychologically. That psychological effect has a deep physiological effect, 262 00:13:48,280 --> 00:13:53,480 Speaker 1: so it actually it's a cortisone rush that lowers blood pressure, 263 00:13:54,040 --> 00:13:56,680 Speaker 1: does a lot for just your health. And so people 264 00:13:56,720 --> 00:13:59,640 Speaker 1: worry all the time about running or eating well or 265 00:14:00,040 --> 00:14:03,200 Speaker 1: you know, having a dry January, when really maybe if 266 00:14:03,200 --> 00:14:05,040 Speaker 1: we all just did a random act of kindness a 267 00:14:05,040 --> 00:14:07,320 Speaker 1: couple of times a week, we'd all be much healthier. 268 00:14:07,440 --> 00:14:11,679 Speaker 1: So it comes from deep in that soul of Northern Ireland, 269 00:14:12,559 --> 00:14:14,959 Speaker 1: tough place to grow up, but then seeing a war 270 00:14:15,080 --> 00:14:18,040 Speaker 1: get ended ultimately because people can leaned around the table 271 00:14:18,640 --> 00:14:21,880 Speaker 1: to today, how can I do that on mass and 272 00:14:21,920 --> 00:14:24,160 Speaker 1: at scale? Like I don't have time in my life 273 00:14:24,160 --> 00:14:27,200 Speaker 1: for small which is why I will happily introduce you 274 00:14:27,400 --> 00:14:31,600 Speaker 1: to Jack Doorgon of you together are never gonna think small. 275 00:14:31,840 --> 00:14:35,160 Speaker 1: You're the ultimate kind of scalers of things. So hold on. 276 00:14:35,160 --> 00:14:37,880 Speaker 1: It's not right there. That's powerful. You don't have time 277 00:14:37,920 --> 00:14:41,000 Speaker 1: for small. I would say that slightly differently, but we're 278 00:14:41,040 --> 00:14:43,920 Speaker 1: so much in the same page. I'd say, it takes 279 00:14:43,960 --> 00:14:49,080 Speaker 1: the same energy to succeed big as this succeeds small, 280 00:14:49,200 --> 00:14:52,680 Speaker 1: takes the same energy to fail big as it will 281 00:14:53,000 --> 00:14:55,680 Speaker 1: fail small. Why would you spend your energy failing small? 282 00:14:56,080 --> 00:14:58,760 Speaker 1: I mean, if you're gonna do it, do it, and 283 00:14:59,480 --> 00:15:01,480 Speaker 1: so you don't have time to think think small. I 284 00:15:01,520 --> 00:15:03,960 Speaker 1: think that's the thing on topic, that's a subject or 285 00:15:04,000 --> 00:15:06,960 Speaker 1: the title for this whole podcast. That's the title of 286 00:15:07,000 --> 00:15:09,680 Speaker 1: our Lives. It's it's it's the lyrics of our lives. 287 00:15:09,720 --> 00:15:11,840 Speaker 1: But it also hit me, Sarah, what you're doing at 288 00:15:11,880 --> 00:15:13,760 Speaker 1: CEO of next Door to Day is what you're doing 289 00:15:13,760 --> 00:15:16,200 Speaker 1: as a child. Well, I mean, you're looking at what 290 00:15:16,280 --> 00:15:19,360 Speaker 1: your parents were doing, the kindness they showed to their neighbors. 291 00:15:19,400 --> 00:15:22,760 Speaker 1: You're going outside, you're meeting somebody else, usually just that 292 00:15:22,800 --> 00:15:25,320 Speaker 1: we have neighbors now and uh, you know, over a 293 00:15:25,360 --> 00:15:29,240 Speaker 1: hundred countries around the world. Uh, but you're meeting somebody, 294 00:15:29,240 --> 00:15:32,000 Speaker 1: you're talking to somebody, You're giving small acts of kindness, 295 00:15:32,360 --> 00:15:34,640 Speaker 1: You're you're putting stuff out there and believing it will 296 00:15:34,640 --> 00:15:38,200 Speaker 1: come back tenfold. When you introduced me to Jack, did 297 00:15:38,280 --> 00:15:40,680 Speaker 1: that vouch for me? A couple of years later, you 298 00:15:40,680 --> 00:15:42,320 Speaker 1: made a phone call to me. We won't disclose, but 299 00:15:42,320 --> 00:15:45,040 Speaker 1: it's about and and you you made a request of me. 300 00:15:45,080 --> 00:15:47,040 Speaker 1: I think I was actually doing a media interview at 301 00:15:47,080 --> 00:15:49,560 Speaker 1: that moment, and I just said, yes. It wasn't just 302 00:15:49,600 --> 00:15:51,880 Speaker 1: that I respected you and I liked you. I also 303 00:15:52,040 --> 00:15:55,600 Speaker 1: felt that you reached out for me. You you you you, 304 00:15:55,600 --> 00:15:57,520 Speaker 1: you staid and stood in for me, and this was 305 00:15:57,560 --> 00:15:59,320 Speaker 1: my chance to stand it for you. Isn't that the 306 00:15:59,320 --> 00:16:01,840 Speaker 1: way the world were? It's one? I mean, this is 307 00:16:01,920 --> 00:16:06,320 Speaker 1: karma in action to me, Like, there's always that moment where, um, 308 00:16:06,400 --> 00:16:08,640 Speaker 1: you fill the bucket. Right when my kids were little, 309 00:16:08,680 --> 00:16:11,760 Speaker 1: they had this book about filling the bucket um, And 310 00:16:11,800 --> 00:16:14,240 Speaker 1: it's this idea of like building up Like there's actually 311 00:16:14,320 --> 00:16:18,160 Speaker 1: real academic research about it, UM called building social capital. 312 00:16:18,520 --> 00:16:21,200 Speaker 1: And if you go back and look at you know, 313 00:16:21,200 --> 00:16:24,520 Speaker 1: think about the neighborhoods we grew up in or generationally, 314 00:16:24,520 --> 00:16:26,560 Speaker 1: if you'll go, I'll stay in the US. Right now, 315 00:16:26,600 --> 00:16:29,360 Speaker 1: if you look at kind of nine these twenties, thirties, 316 00:16:29,480 --> 00:16:33,320 Speaker 1: nineteen forties, nineteen fifties, kind of post war neighborhoods were 317 00:16:33,320 --> 00:16:38,320 Speaker 1: still incredibly cohesive and and people constantly filled the bucket 318 00:16:38,360 --> 00:16:42,000 Speaker 1: for each other. You might be the say, the volunteer fireman, 319 00:16:42,280 --> 00:16:44,680 Speaker 1: so you know, when the alarm would go off, it 320 00:16:44,800 --> 00:16:47,920 Speaker 1: was like the locals who all ran with their buckets 321 00:16:47,920 --> 00:16:50,800 Speaker 1: of sand and buckets of water or whatever, and they 322 00:16:50,960 --> 00:16:55,320 Speaker 1: volunteered locally, and so there was this very strong connection 323 00:16:55,360 --> 00:16:58,640 Speaker 1: in the neighborhood what we're kind of seen starting in 324 00:16:58,760 --> 00:17:01,400 Speaker 1: the actually in the six to seventies. Actually the advent 325 00:17:01,440 --> 00:17:05,320 Speaker 1: of TV sad like it brought people out of away 326 00:17:05,359 --> 00:17:08,080 Speaker 1: from the front stoop into the living room and then 327 00:17:08,119 --> 00:17:11,480 Speaker 1: they started partaking and entertainment. That was you know, supposedly 328 00:17:11,480 --> 00:17:13,520 Speaker 1: we're all watching the same program together, but we're having 329 00:17:13,520 --> 00:17:15,760 Speaker 1: a different experience. So it very kind of shifts from 330 00:17:15,760 --> 00:17:18,840 Speaker 1: a wee society to an eye society, and I think 331 00:17:19,080 --> 00:17:22,040 Speaker 1: keep tugging that thread. Where we are today right in 332 00:17:22,040 --> 00:17:24,760 Speaker 1: a world where we'd never be more connected, we will 333 00:17:24,800 --> 00:17:27,560 Speaker 1: also never been more isolated, right, And the media is 334 00:17:27,640 --> 00:17:30,879 Speaker 1: pushing us to believe that we're all incredibly polarized and 335 00:17:30,920 --> 00:17:33,879 Speaker 1: so on, and I am fearful of that because go 336 00:17:34,000 --> 00:17:37,120 Speaker 1: back to my beginning, right, we were told we were 337 00:17:37,200 --> 00:17:39,960 Speaker 1: so different from each other, Catholics and Protestants that we 338 00:17:40,240 --> 00:17:43,760 Speaker 1: kill each other. Um, like, that's polarization. That it's worse 339 00:17:43,840 --> 00:17:46,200 Speaker 1: because you know in the end, now, once I moved 340 00:17:46,200 --> 00:17:48,040 Speaker 1: from Northern Ireland and people be like, I just don't 341 00:17:48,080 --> 00:17:52,000 Speaker 1: understand the Northern Irish problem. Don't you all ultimately believe 342 00:17:52,160 --> 00:17:55,399 Speaker 1: in the same you know, religion, Like aren't you well Christian? Right? 343 00:17:55,440 --> 00:17:58,200 Speaker 1: There's all these other religions in the world. And so 344 00:17:58,600 --> 00:18:01,119 Speaker 1: it is that moment of realized, wow, we are getting 345 00:18:01,160 --> 00:18:03,840 Speaker 1: so polarized, which is why I come back to local 346 00:18:04,400 --> 00:18:08,120 Speaker 1: and to how do you fill that bucket knowing that 347 00:18:08,160 --> 00:18:10,520 Speaker 1: there is this wonderful moment in the world where when 348 00:18:10,520 --> 00:18:13,280 Speaker 1: you fill it, at some point you can actually take 349 00:18:13,280 --> 00:18:17,119 Speaker 1: stuff out of it and soul starts again. All right. 350 00:18:17,160 --> 00:18:19,560 Speaker 1: This is John Hopebryant and The Building The Good Life 351 00:18:19,560 --> 00:18:22,479 Speaker 1: podcast is brought to you by Prudential. For over one 352 00:18:22,880 --> 00:18:25,480 Speaker 1: and forty five years, millions of people have counterda and 353 00:18:25,520 --> 00:18:28,760 Speaker 1: Prudential to help solve for life's most important financial needs. 354 00:18:28,800 --> 00:18:31,840 Speaker 1: Because at Prudential they live their purpose to make lives 355 00:18:31,880 --> 00:18:35,119 Speaker 1: better by solving the most pressing financial challenges of our 356 00:18:35,200 --> 00:18:38,480 Speaker 1: changing world. Pridancial will continue to focus on financial literacy, 357 00:18:38,560 --> 00:18:42,879 Speaker 1: financial education, business development, and opportunities to provide financial products 358 00:18:42,920 --> 00:18:47,040 Speaker 1: and services to those disproportionately impacted here and around the world. 359 00:18:47,240 --> 00:18:49,880 Speaker 1: This is doing well by doing good. And I'm John 360 00:18:49,880 --> 00:18:52,520 Speaker 1: Hope Bryant. Do we have something else in commedy, which 361 00:18:52,560 --> 00:18:56,160 Speaker 1: is rainbows after storms? You cannot have a rainbow without 362 00:18:56,160 --> 00:18:59,160 Speaker 1: a storm. First, folks will read your bio uh as 363 00:18:59,160 --> 00:19:02,080 Speaker 1: short as it as you. I've been able to get 364 00:19:02,080 --> 00:19:03,879 Speaker 1: it and still find out that you're one of the 365 00:19:03,920 --> 00:19:07,359 Speaker 1: top one hundred Forbes self made women in the world. 366 00:19:07,760 --> 00:19:11,680 Speaker 1: That's pretty amazing. Up literally from nothing my last book, 367 00:19:11,800 --> 00:19:13,920 Speaker 1: from nothing again to a story of how we all succeed. 368 00:19:14,560 --> 00:19:17,840 Speaker 1: So but that has not been a better roses Um. 369 00:19:17,880 --> 00:19:20,640 Speaker 1: You and I can zoom right now. You're my peers 370 00:19:20,760 --> 00:19:25,040 Speaker 1: are peer groups because it's efficient, uh, and we can. 371 00:19:25,080 --> 00:19:27,280 Speaker 1: We've cut more deals in the last two years and 372 00:19:27,320 --> 00:19:29,679 Speaker 1: the law allows because it's efficient. We know each other. 373 00:19:29,760 --> 00:19:34,639 Speaker 1: There's credibility but people listening to this podcast, those those climbers, 374 00:19:35,320 --> 00:19:37,840 Speaker 1: a lot of them, most of them trying to aspire. 375 00:19:37,920 --> 00:19:41,080 Speaker 1: They need effectiveness more than efficiency. You get that personal 376 00:19:41,080 --> 00:19:45,040 Speaker 1: interaction because they're selling something, selling themselves, selling an idea 377 00:19:45,080 --> 00:19:47,760 Speaker 1: of selling a problem. So this digital only age that 378 00:19:47,880 --> 00:19:53,480 Speaker 1: some people wanted, it's actually harmful exclusively to partial relationships 379 00:19:53,520 --> 00:19:56,280 Speaker 1: and personal development. We had almost practice to be kind 380 00:19:56,320 --> 00:20:00,159 Speaker 1: again again the symbol for next door because we're been up, 381 00:20:00,200 --> 00:20:04,439 Speaker 1: because we're rusty, because we've we've been zooming and telephoning only. 382 00:20:05,119 --> 00:20:10,600 Speaker 1: So let's talk about your personal experience that's allowed you 383 00:20:10,680 --> 00:20:16,080 Speaker 1: to constantly remember it's about this, the extra step we 384 00:20:16,119 --> 00:20:19,240 Speaker 1: talked about Jack, that extra step of getting out of 385 00:20:19,280 --> 00:20:23,919 Speaker 1: your comfort zone. You've been hurt. I've been hurt probably 386 00:20:24,040 --> 00:20:29,159 Speaker 1: last week, tripped up, disappointed, somebody a chauvinist thinking you 387 00:20:29,160 --> 00:20:32,480 Speaker 1: should don't deserve to be CEO of next Door, CFO 388 00:20:32,560 --> 00:20:38,480 Speaker 1: of Square. Help the audience understand how you manage through pain, 389 00:20:38,880 --> 00:20:43,919 Speaker 1: through disappointment, how you've managed to build yourself in spite 390 00:20:43,960 --> 00:20:47,879 Speaker 1: of if not because of Yeah, there's so much in 391 00:20:47,920 --> 00:20:50,680 Speaker 1: there and so much that it's core is about resilience. 392 00:20:51,119 --> 00:20:53,440 Speaker 1: So a couple of things that really come to mind. 393 00:20:53,600 --> 00:20:57,480 Speaker 1: First on the resilience front, it's learning today. I have 394 00:20:57,520 --> 00:21:01,080 Speaker 1: a name for it. UM. There's a a framework called 395 00:21:01,119 --> 00:21:05,760 Speaker 1: icky Guy. It's a Japanese framework. It's four overlapping circles UM, 396 00:21:05,800 --> 00:21:07,560 Speaker 1: and it's about where do you find flow? And the 397 00:21:07,600 --> 00:21:09,919 Speaker 1: reason it's a Japanese framework it was done from research 398 00:21:09,960 --> 00:21:13,040 Speaker 1: about blue zones where people live the longest. Why do 399 00:21:13,080 --> 00:21:15,159 Speaker 1: you live the longest? Right, because you live in the 400 00:21:15,280 --> 00:21:18,200 Speaker 1: zone where you're not your body and your physical bodies 401 00:21:18,240 --> 00:21:21,600 Speaker 1: not under stress. And the four overlapping circles are what 402 00:21:21,640 --> 00:21:24,320 Speaker 1: are you good at? What do you love? Right, So 403 00:21:24,400 --> 00:21:27,240 Speaker 1: that's kind of a passion, but what the world needs, 404 00:21:27,440 --> 00:21:29,880 Speaker 1: So now you're getting into it's not just a mission. 405 00:21:30,440 --> 00:21:33,159 Speaker 1: And the fourth is what can you get paid for? Because, 406 00:21:33,520 --> 00:21:36,040 Speaker 1: as actually a really good woman said at one of 407 00:21:36,320 --> 00:21:38,600 Speaker 1: one of the events I've run for women, said, if 408 00:21:38,600 --> 00:21:40,920 Speaker 1: you don't get paid, it's a hobby. So that's fine, 409 00:21:41,320 --> 00:21:44,720 Speaker 1: but it's not a job. So thinking about, like where 410 00:21:44,800 --> 00:21:49,720 Speaker 1: you have flow is something that gives me than resilience. 411 00:21:49,840 --> 00:21:52,120 Speaker 1: So to your point, when you get the hard knocks 412 00:21:52,200 --> 00:21:55,080 Speaker 1: of life and people put you down, you can kind 413 00:21:55,080 --> 00:21:58,600 Speaker 1: of rebound because you have this you've learned how to 414 00:21:58,680 --> 00:22:03,040 Speaker 1: protect your own resilience, like your core. There's also an 415 00:22:03,160 --> 00:22:05,440 Speaker 1: arc of time that I think you have to remember. 416 00:22:05,560 --> 00:22:09,240 Speaker 1: So one of my first jobs, my first internship ever, 417 00:22:09,359 --> 00:22:11,840 Speaker 1: when I was at university, I went to work on 418 00:22:11,920 --> 00:22:15,679 Speaker 1: this gold mine in Ghana, and I was really intrigued 419 00:22:15,720 --> 00:22:18,719 Speaker 1: with the whole scientific process. And I got there and 420 00:22:18,800 --> 00:22:22,080 Speaker 1: the beautiful thing was seeing something in science come alive 421 00:22:22,119 --> 00:22:25,400 Speaker 1: in real life. It was super inspiring. It's like, oh 422 00:22:25,440 --> 00:22:27,480 Speaker 1: my god, I like this is what I want to do. 423 00:22:28,160 --> 00:22:32,840 Speaker 1: But the environment was so sexist that at the end 424 00:22:32,880 --> 00:22:36,040 Speaker 1: of that whatever eight week period, I was like, I 425 00:22:36,080 --> 00:22:39,600 Speaker 1: actually can't do this. There's not even though I love 426 00:22:39,840 --> 00:22:41,960 Speaker 1: science and like I think this is what I want 427 00:22:42,000 --> 00:22:44,840 Speaker 1: to do with my life, I will never be successful 428 00:22:44,920 --> 00:22:50,160 Speaker 1: in this environment, both because of like harmful sexism and 429 00:22:50,200 --> 00:22:54,000 Speaker 1: also just the unseen things, right, the fact that every 430 00:22:54,040 --> 00:22:58,359 Speaker 1: time the men were going underground check out the mind, 431 00:22:58,520 --> 00:23:00,879 Speaker 1: I'd have to fight to go as them because like 432 00:23:00,920 --> 00:23:02,720 Speaker 1: that wasn't a woman's place. And I was like, well, 433 00:23:03,280 --> 00:23:05,359 Speaker 1: I'll ever do the job if I can't go to 434 00:23:05,480 --> 00:23:07,879 Speaker 1: the place where the work is happening, or when there 435 00:23:07,920 --> 00:23:10,639 Speaker 1: was tea to be made, there was just this assumption 436 00:23:10,840 --> 00:23:12,800 Speaker 1: that I would make the tea and I would find 437 00:23:12,840 --> 00:23:15,640 Speaker 1: meself doing that, which I'm like all sorts of crazy now, 438 00:23:16,040 --> 00:23:18,600 Speaker 1: but I would just fall into the trap of being like, Okay, 439 00:23:18,600 --> 00:23:22,760 Speaker 1: well I'll make the tea, um because I'm helpful. UM. 440 00:23:22,800 --> 00:23:25,919 Speaker 1: So at the time, I didn't have the tools to 441 00:23:26,080 --> 00:23:30,879 Speaker 1: either pushback, stand up for myself, or aspire like the 442 00:23:30,920 --> 00:23:33,639 Speaker 1: whole you can't be what you can't see, like, I 443 00:23:33,680 --> 00:23:37,360 Speaker 1: couldn't see anyone that looked like me that was actually 444 00:23:37,400 --> 00:23:40,639 Speaker 1: being successful in that environment. So my reaction at the 445 00:23:40,680 --> 00:23:44,840 Speaker 1: time was like, okay, not for me, went home like 446 00:23:45,040 --> 00:23:47,359 Speaker 1: I'm out of this business. I'm going to become a 447 00:23:47,440 --> 00:23:51,600 Speaker 1: consultant because that seems way more doable. There are women, 448 00:23:52,000 --> 00:23:54,879 Speaker 1: you know, some not that many. Um. And then the 449 00:23:55,320 --> 00:23:57,960 Speaker 1: nice twist of fate is because I had done that, 450 00:23:58,400 --> 00:24:00,879 Speaker 1: McKinsey sent me to South after job because that was 451 00:24:00,880 --> 00:24:02,679 Speaker 1: where all their minding clients were. I was one of 452 00:24:02,680 --> 00:24:04,680 Speaker 1: the few people at the firm that had done anything 453 00:24:04,720 --> 00:24:07,520 Speaker 1: in a mind um, and I got to experience this 454 00:24:07,640 --> 00:24:11,280 Speaker 1: amazing moment. But I went to South Africa ninety six, 455 00:24:11,720 --> 00:24:13,919 Speaker 1: so a part that had just ended. I mean, it 456 00:24:14,000 --> 00:24:18,359 Speaker 1: was an experience of a lifetime, but pulling the thread. 457 00:24:18,480 --> 00:24:21,440 Speaker 1: So now I'm sitting at square, I have this inbound 458 00:24:21,520 --> 00:24:24,959 Speaker 1: to become the CEO of next door. I'm like, it's crazy. 459 00:24:25,040 --> 00:24:27,480 Speaker 1: I love what I do, love the people. It wasn't 460 00:24:27,600 --> 00:24:31,560 Speaker 1: was an inbound, mean Sarah, Well like a RECRUITERI was 461 00:24:31,680 --> 00:24:34,240 Speaker 1: actually again back to your point of relationships, make the 462 00:24:34,240 --> 00:24:36,800 Speaker 1: world on. Tons of recruiter called me all the time 463 00:24:36,800 --> 00:24:38,080 Speaker 1: like if you want to be the CEO of this 464 00:24:38,200 --> 00:24:41,040 Speaker 1: or that? Just didn't take their calls. I'm like, not interested, 465 00:24:41,119 --> 00:24:44,159 Speaker 1: speak to the hand. I'm here for life. But a 466 00:24:44,280 --> 00:24:48,080 Speaker 1: person called me who was hold on did you just sell? 467 00:24:48,119 --> 00:24:51,520 Speaker 1: Like assisted? Did you say speak to the hand? Speak 468 00:24:51,560 --> 00:24:57,040 Speaker 1: to the hand? Felicia. But a person who was a 469 00:24:57,080 --> 00:25:00,159 Speaker 1: recruiter but also we've worked together actually on some in 470 00:25:00,200 --> 00:25:02,320 Speaker 1: a nonprofit zone, and I was like, okay, I'll take 471 00:25:02,320 --> 00:25:05,479 Speaker 1: this call because it's like my friend and he managed 472 00:25:05,520 --> 00:25:08,600 Speaker 1: to hook the little worm that was like, oh, maybe 473 00:25:08,640 --> 00:25:11,800 Speaker 1: I should consider this. And you know, after a lot 474 00:25:11,800 --> 00:25:14,080 Speaker 1: of back and forth, I had a moment with my 475 00:25:14,160 --> 00:25:18,000 Speaker 1: kids where we were watching um, that movie The Notorious 476 00:25:18,119 --> 00:25:21,400 Speaker 1: RBG all about Ruth Vader Ginsburg and there's this moment 477 00:25:21,520 --> 00:25:25,159 Speaker 1: where you kind of have this like, Wow, this woman 478 00:25:25,280 --> 00:25:30,840 Speaker 1: spent her whole life lifting women up standing for women's rights. 479 00:25:31,480 --> 00:25:34,960 Speaker 1: And I just got like the goose bump moment, like 480 00:25:35,000 --> 00:25:38,919 Speaker 1: the tears prickling in my eyes moment. And my husband 481 00:25:38,920 --> 00:25:40,840 Speaker 1: looked at me and he said, you're gonna do it, 482 00:25:40,960 --> 00:25:44,160 Speaker 1: and I was like, I actually have to, because this 483 00:25:44,240 --> 00:25:47,440 Speaker 1: is my moment where I'm going to be what others 484 00:25:47,520 --> 00:25:51,240 Speaker 1: can see so that my daughter and my son see 485 00:25:51,320 --> 00:25:54,520 Speaker 1: that women can be CEOs, particularly ultimately not CEOs of 486 00:25:54,640 --> 00:25:58,360 Speaker 1: public companies. But it goes back to that moment in 487 00:25:58,400 --> 00:26:02,879 Speaker 1: Ghana A feeling completely impedent, and so you asked me, like, 488 00:26:02,920 --> 00:26:05,960 Speaker 1: how do you stay resilient? I have the benefit now 489 00:26:06,000 --> 00:26:09,439 Speaker 1: of like a longer term career where I know that 490 00:26:09,520 --> 00:26:11,920 Speaker 1: time will pass and I will get another crack at 491 00:26:11,960 --> 00:26:15,040 Speaker 1: that thing. When you're younger in your career, you can 492 00:26:15,080 --> 00:26:17,600 Speaker 1: really feel like I feel so in like when I'm 493 00:26:17,600 --> 00:26:20,520 Speaker 1: I ever going to get changed. But I would kind 494 00:26:20,520 --> 00:26:24,840 Speaker 1: of say remember that there's you know time as long 495 00:26:24,880 --> 00:26:28,199 Speaker 1: as you stay keep it in your core and really 496 00:26:28,520 --> 00:26:31,359 Speaker 1: don't let it naught you, but let it energize you, 497 00:26:31,400 --> 00:26:33,840 Speaker 1: because you are going to come back and make that change. 498 00:26:34,400 --> 00:26:36,760 Speaker 1: It's just not a it's not an if, it's a when. 499 00:26:37,280 --> 00:26:39,360 Speaker 1: That's been the other thing that I think has saved 500 00:26:39,400 --> 00:26:42,840 Speaker 1: me from the hard knocks of life of like, okay, 501 00:26:42,880 --> 00:26:45,840 Speaker 1: this is this hasn't killed me, and it's going to 502 00:26:46,000 --> 00:26:48,800 Speaker 1: power me. I don't know when, but I am coming 503 00:26:48,880 --> 00:26:50,920 Speaker 1: back to this to fix this, but I'm going to 504 00:26:51,040 --> 00:26:53,320 Speaker 1: do it when I have more power to fix it. 505 00:26:53,480 --> 00:26:57,240 Speaker 1: That makes sense, Yes, Dr king Uh. It was famously 506 00:26:57,280 --> 00:27:00,840 Speaker 1: said the law the arc of of the ark of 507 00:27:00,880 --> 00:27:05,320 Speaker 1: the universe is long, but it bends towards freedom and justice. 508 00:27:05,680 --> 00:27:09,880 Speaker 1: And what I'm hearing you saying is basically, you're part 509 00:27:09,880 --> 00:27:13,119 Speaker 1: of resiliency. Is not necessarily that you're stroggle than somebody else, 510 00:27:13,480 --> 00:27:17,600 Speaker 1: is that you never give up. Yes, I am like water. 511 00:27:18,040 --> 00:27:21,719 Speaker 1: I am going to eventually grind you down. That's right. 512 00:27:21,760 --> 00:27:24,600 Speaker 1: I'm going to realize it. That's right. Over the round 513 00:27:24,640 --> 00:27:27,359 Speaker 1: it through it, We're gonna get to it. Never ever, ever, 514 00:27:27,440 --> 00:27:29,840 Speaker 1: ever ever give up. And and so half of this 515 00:27:29,960 --> 00:27:31,840 Speaker 1: life is just showing up and never giving up, isn't 516 00:27:31,840 --> 00:27:35,320 Speaker 1: it right? That's so true? Oh my goodness, I'll last. 517 00:27:35,480 --> 00:27:38,359 Speaker 1: Like another great woman that I worked with because a 518 00:27:38,400 --> 00:27:42,320 Speaker 1: dear friend. Now, she would always say, never leave the 519 00:27:42,359 --> 00:27:46,320 Speaker 1: table if you're never leave the table. She's like, literally, 520 00:27:46,560 --> 00:27:48,879 Speaker 1: I stopped drinking so that I don't even have to 521 00:27:48,880 --> 00:27:51,480 Speaker 1: go to the bathroom. But I am not going to 522 00:27:51,520 --> 00:27:55,399 Speaker 1: be the person that leaves the table first. So and 523 00:27:55,600 --> 00:27:57,880 Speaker 1: and when you're a minority or a person of color 524 00:27:58,000 --> 00:28:00,760 Speaker 1: or a woman, sometimes you can overdo that, that overdo 525 00:28:00,880 --> 00:28:03,520 Speaker 1: the confidence. I don't know about you, but with me, 526 00:28:04,400 --> 00:28:08,439 Speaker 1: I remember the CEO of of Who's now Trust used 527 00:28:08,480 --> 00:28:11,480 Speaker 1: to be uh sent Trust, Bill Rogers. He had given 528 00:28:11,480 --> 00:28:14,280 Speaker 1: me a million dollar grant. This is from my philanthropy 529 00:28:14,320 --> 00:28:18,040 Speaker 1: operation Hope, and it was my first big million dollar check. 530 00:28:18,920 --> 00:28:21,520 Speaker 1: And I walked in to get the checks there and 531 00:28:21,560 --> 00:28:23,520 Speaker 1: I was like, oh, thank you, and I have a 532 00:28:23,600 --> 00:28:25,520 Speaker 1: vision here. We're gonna do this, We're gonna do that, 533 00:28:25,600 --> 00:28:28,000 Speaker 1: and we're going here, and we're going there, and he 534 00:28:28,000 --> 00:28:31,000 Speaker 1: should sitting there and finally we were friends. He looked 535 00:28:31,000 --> 00:28:35,000 Speaker 1: at me and said, John, take yes for uh an answer, 536 00:28:35,080 --> 00:28:36,440 Speaker 1: Take yes for an answer, and get out of my 537 00:28:36,560 --> 00:28:39,320 Speaker 1: office before I take the million dollars back. So I don't. 538 00:28:39,360 --> 00:28:42,400 Speaker 1: I sort of I sort of sold past the clothes, um, 539 00:28:42,520 --> 00:28:45,360 Speaker 1: but but I do believe that when you're when you're 540 00:28:46,160 --> 00:28:48,200 Speaker 1: and this is for all again, all the dreamers out there, 541 00:28:48,520 --> 00:28:52,360 Speaker 1: you've gotta You may not get early on a second 542 00:28:52,360 --> 00:28:56,000 Speaker 1: shot at the first impression. So get up early, stay 543 00:28:56,080 --> 00:28:59,320 Speaker 1: up late, work harder, study study longer. I know, Sarah, 544 00:28:59,320 --> 00:29:03,720 Speaker 1: when you're your walks, you're thinking, you're reflecting. You make 545 00:29:03,760 --> 00:29:10,280 Speaker 1: every moment count. Uh so really, haters have made you better? Totally? 546 00:29:10,440 --> 00:29:12,640 Speaker 1: Oh my god, Yes, because they are a fire in 547 00:29:12,680 --> 00:29:15,560 Speaker 1: the belly. Um, you don't want to live your life 548 00:29:15,640 --> 00:29:17,200 Speaker 1: on like grudget, Like you don't want to get it 549 00:29:17,200 --> 00:29:20,080 Speaker 1: in a negative zone. But I just view it as 550 00:29:20,120 --> 00:29:23,600 Speaker 1: a prove it zone. Um, you are helping me. You 551 00:29:23,640 --> 00:29:26,200 Speaker 1: don't even realize it, but you are helping me. And 552 00:29:26,240 --> 00:29:28,240 Speaker 1: I think that's a I mean, I do think it's 553 00:29:28,280 --> 00:29:31,680 Speaker 1: part of resiliency. Is that optimistic gene I get it 554 00:29:31,720 --> 00:29:35,920 Speaker 1: from my dad. So thankful, but it is the finding 555 00:29:36,160 --> 00:29:38,760 Speaker 1: you don't wanna be pollyannish like some things are just 556 00:29:38,880 --> 00:29:44,160 Speaker 1: truly horrible, but trying to find the piece of strength 557 00:29:44,800 --> 00:29:48,400 Speaker 1: inside the big negative like, I think that also can 558 00:29:48,400 --> 00:29:52,280 Speaker 1: be a great trait in life. Um. I do really 559 00:29:52,320 --> 00:29:55,320 Speaker 1: buy into kind of practicing gratitude, and I do it 560 00:29:55,360 --> 00:29:57,200 Speaker 1: in all sorts of ways. John, you know this because 561 00:29:57,240 --> 00:29:59,280 Speaker 1: you said on a board with me, and so it 562 00:29:59,360 --> 00:30:02,040 Speaker 1: can make people really awkward. But I find when you 563 00:30:02,120 --> 00:30:05,240 Speaker 1: start a meeting with a moment of gratitude just around 564 00:30:05,280 --> 00:30:08,520 Speaker 1: the room, it does two things. It first of all, 565 00:30:08,640 --> 00:30:11,000 Speaker 1: just helps break the ice, and you get to know people, 566 00:30:11,040 --> 00:30:13,360 Speaker 1: I think, on a different level, because you'll find some 567 00:30:13,400 --> 00:30:16,400 Speaker 1: people will be grateful for you know, the revenue growth 568 00:30:16,520 --> 00:30:18,960 Speaker 1: rate they just put up, and then other people will say, 569 00:30:19,040 --> 00:30:21,520 Speaker 1: I'm really grateful because you know, my kid just did 570 00:30:22,200 --> 00:30:26,240 Speaker 1: court a goal this weekend. Right, see these kind of 571 00:30:26,560 --> 00:30:28,960 Speaker 1: very you know, I think everyone you sit at a 572 00:30:29,000 --> 00:30:32,560 Speaker 1: table often we can come across as like almost robotic, right, 573 00:30:32,640 --> 00:30:34,640 Speaker 1: You can get in all of them, and I think 574 00:30:34,640 --> 00:30:36,960 Speaker 1: if you get them to drop into a personal zone, 575 00:30:37,400 --> 00:30:39,760 Speaker 1: it's a very it's a very quick way to kind 576 00:30:39,760 --> 00:30:43,560 Speaker 1: of form a bond. But secondly, again back to kind 577 00:30:43,600 --> 00:30:47,840 Speaker 1: of the physiological psychological connection, just the endorphins that go 578 00:30:47,920 --> 00:30:51,440 Speaker 1: through us when we think with gratefulness are huge, but 579 00:30:51,560 --> 00:30:55,320 Speaker 1: then allow you to approach really tough problems, really contentious 580 00:30:55,320 --> 00:30:59,880 Speaker 1: conversations in just a much different and much more different 581 00:31:00,000 --> 00:31:03,120 Speaker 1: constructive zone. And even if you can just hold yourself 582 00:31:03,120 --> 00:31:06,040 Speaker 1: in that zone for like seconds, that can make all 583 00:31:06,120 --> 00:31:10,440 Speaker 1: the difference to you know, like pushing away from the table, 584 00:31:10,520 --> 00:31:13,400 Speaker 1: walking out of the room, not being able to find 585 00:31:13,440 --> 00:31:15,720 Speaker 1: the way to make the deal happen. You can just 586 00:31:15,880 --> 00:31:18,240 Speaker 1: force yourself to sit at the table a little bit 587 00:31:18,280 --> 00:31:22,000 Speaker 1: longer and with a kind of an open, constructive, grateful mind, 588 00:31:22,440 --> 00:31:25,760 Speaker 1: you often can find the piece of commonality that can 589 00:31:25,800 --> 00:31:27,800 Speaker 1: get the deal done or whatever it is you're kind 590 00:31:27,800 --> 00:31:30,320 Speaker 1: of get done in life. But often it's around you're 591 00:31:30,320 --> 00:31:32,720 Speaker 1: making a deal. Like might not call it that, but 592 00:31:32,800 --> 00:31:35,680 Speaker 1: often you're trying to get a piece of work done. Yeah, 593 00:31:35,720 --> 00:31:38,640 Speaker 1: I'm hearing a couple of couple of things. One is 594 00:31:39,400 --> 00:31:43,240 Speaker 1: talk without being offensive, Listen without being defensive, always even 595 00:31:43,280 --> 00:31:48,240 Speaker 1: your adversary your duty. The second thing I'm hearing is 596 00:31:48,520 --> 00:31:50,400 Speaker 1: very much like working out. You want to warm up 597 00:31:50,440 --> 00:31:53,640 Speaker 1: the muscles so it relaxes. So if you warmed up 598 00:31:53,680 --> 00:31:57,440 Speaker 1: that room, people relax uh. And that allows you to 599 00:31:57,600 --> 00:32:02,120 Speaker 1: deal with difficult conversations, situations, and ultimately though, because you're 600 00:32:02,240 --> 00:32:05,960 Speaker 1: ultimately prepared and you know your your data code. What 601 00:32:06,000 --> 00:32:09,040 Speaker 1: I'm hearing you saying is I hope you like me, 602 00:32:09,320 --> 00:32:12,160 Speaker 1: but you're gonna respect me, Or put another way, I'd 603 00:32:12,200 --> 00:32:13,880 Speaker 1: rather you respect me and learn to like me, then 604 00:32:13,920 --> 00:32:16,920 Speaker 1: like me and never respect me, and by the way, 605 00:32:16,920 --> 00:32:19,440 Speaker 1: and work like women in particularly to say this all 606 00:32:19,440 --> 00:32:21,440 Speaker 1: the time, you go to work to be respected, not 607 00:32:21,520 --> 00:32:24,600 Speaker 1: to be liked, like it's like a great outcome. But 608 00:32:24,680 --> 00:32:27,840 Speaker 1: respected is what you're there for, like have your friends 609 00:32:27,880 --> 00:32:31,240 Speaker 1: at home, But you don't need to belove it work 610 00:32:31,280 --> 00:32:33,360 Speaker 1: if you're getting your work done. Now, I think what 611 00:32:33,480 --> 00:32:36,000 Speaker 1: you find is if you are at the top of 612 00:32:36,000 --> 00:32:39,040 Speaker 1: your game, people really respect you. They can't help but 613 00:32:39,160 --> 00:32:42,800 Speaker 1: ultimately like you because they'll find that that nugget. But yes, 614 00:32:42,920 --> 00:32:45,400 Speaker 1: do not, oh my gosh, do not think that you 615 00:32:45,440 --> 00:32:48,720 Speaker 1: need to be liked in a work environment. I think 616 00:32:48,760 --> 00:32:52,000 Speaker 1: that that's a real nugget for people who are watching this, 617 00:32:52,160 --> 00:32:53,840 Speaker 1: listening to this, trying to figure out what can I 618 00:32:53,880 --> 00:32:56,520 Speaker 1: hold on too? I don't think I can be I didn't. 619 00:32:56,520 --> 00:32:59,720 Speaker 1: I didn't think before this I could be serafied. But 620 00:32:59,720 --> 00:33:01,840 Speaker 1: but but there's but there's a you know, if you 621 00:33:01,840 --> 00:33:04,880 Speaker 1: can pick up three, four or five nuggets here and 622 00:33:04,920 --> 00:33:08,560 Speaker 1: hold onto them, you actually can emulate her life because 623 00:33:08,600 --> 00:33:12,760 Speaker 1: that's how she operates. She operates on a very small 624 00:33:12,760 --> 00:33:16,520 Speaker 1: set of core principles. It's just the stage has gotten bigger. 625 00:33:16,800 --> 00:33:19,719 Speaker 1: Let's pivot before we run out of time. Let's pivot 626 00:33:19,760 --> 00:33:24,200 Speaker 1: to your current position and next Door CEO, what's your goal, 627 00:33:24,360 --> 00:33:26,720 Speaker 1: what's your mission, what's what's what's what's got you on 628 00:33:26,840 --> 00:33:29,920 Speaker 1: fire about next doors and larger social network of neighborhoods 629 00:33:29,920 --> 00:33:33,400 Speaker 1: in the world, which I'm sure people know just went public. 630 00:33:33,880 --> 00:33:38,560 Speaker 1: Kudos to you. UH was one of the few UH 631 00:33:38,640 --> 00:33:42,520 Speaker 1: deals with a spact that had a very small redemption rate. 632 00:33:42,600 --> 00:33:44,760 Speaker 1: For those who understand, that means that means the investors 633 00:33:44,760 --> 00:33:47,600 Speaker 1: didn't sell off the stock when the deal closed, it 634 00:33:47,760 --> 00:33:49,600 Speaker 1: kept it. It was like it was in the team. 635 00:33:49,640 --> 00:33:51,760 Speaker 1: I mean it was in the single digits, low single digits, 636 00:33:51,800 --> 00:33:54,640 Speaker 1: and and typically it's the other way around, you have 637 00:33:54,640 --> 00:33:57,920 Speaker 1: a nine percent. People were just selling it, just making 638 00:33:57,920 --> 00:34:00,680 Speaker 1: their money going away. That's because they believed in Sarah. 639 00:34:00,840 --> 00:34:03,560 Speaker 1: In my view, So what's going on with with next Door, 640 00:34:04,080 --> 00:34:06,880 Speaker 1: with your future vision where we're going, And then and 641 00:34:06,880 --> 00:34:10,280 Speaker 1: then leave the audience, if you will, Sarah, think about 642 00:34:10,280 --> 00:34:13,320 Speaker 1: the woman, think of the young girl version of you. 643 00:34:13,400 --> 00:34:16,400 Speaker 1: Think about the inn inner city black or brown girl 644 00:34:16,719 --> 00:34:19,200 Speaker 1: trying to come up UH in a in a so 645 00:34:19,360 --> 00:34:24,840 Speaker 1: called man's world. Think about the the rural, the rural white, 646 00:34:24,880 --> 00:34:28,960 Speaker 1: young little girl who's not plugged into the power structure. Uh. 647 00:34:29,400 --> 00:34:33,319 Speaker 1: Think about the young strivers, male or female. What do 648 00:34:33,440 --> 00:34:38,120 Speaker 1: you leave them with? What building advice? How do they build? Uh, 649 00:34:38,320 --> 00:34:40,520 Speaker 1: something they can they can hold on to return to 650 00:34:40,600 --> 00:34:44,120 Speaker 1: as a concept and remembering right down for the future. 651 00:34:44,239 --> 00:34:47,520 Speaker 1: Those two questions, Okay, they're both awesome questions. So I'll 652 00:34:47,560 --> 00:34:49,399 Speaker 1: start with next door because I really want to land 653 00:34:49,440 --> 00:34:51,200 Speaker 1: the second one because in some way so I think 654 00:34:51,200 --> 00:34:56,200 Speaker 1: it's so important, um on next door, you know, simplistically, right, 655 00:34:56,280 --> 00:35:00,400 Speaker 1: our our our purpose is to cultivate a kinder world 656 00:35:00,400 --> 00:35:02,680 Speaker 1: where everyone is a neighborhood to rely on. And so 657 00:35:02,719 --> 00:35:04,400 Speaker 1: it harks back to what I was talking about and 658 00:35:04,480 --> 00:35:07,239 Speaker 1: all of that research. But if we can, you know, 659 00:35:07,640 --> 00:35:10,879 Speaker 1: learn to love local, localism is on the rise, if 660 00:35:10,880 --> 00:35:14,560 Speaker 1: we can find our community, find the commonality. Right. And 661 00:35:14,719 --> 00:35:17,719 Speaker 1: you know, there's disaster moments where I think humans are 662 00:35:17,800 --> 00:35:20,200 Speaker 1: humans we reach out of hand. Right. If you were 663 00:35:20,560 --> 00:35:24,360 Speaker 1: in Hurricane Harvey and literally someone was going past you 664 00:35:24,480 --> 00:35:26,920 Speaker 1: in a raging torrent, you stick out your hand, You 665 00:35:26,960 --> 00:35:29,719 Speaker 1: pull them out, right, You don't say excuse me? How 666 00:35:29,719 --> 00:35:32,200 Speaker 1: do you vote? And how do you feel about you know, 667 00:35:32,600 --> 00:35:36,359 Speaker 1: insert some societal problem you don't you just act pull 668 00:35:36,480 --> 00:35:39,680 Speaker 1: up personality save them at a moment. Now, I don't 669 00:35:39,719 --> 00:35:42,280 Speaker 1: want the neighborhood to be under that amount of dress 670 00:35:42,640 --> 00:35:45,120 Speaker 1: for people to put out a hand. And again I 671 00:35:45,160 --> 00:35:47,879 Speaker 1: think it's in the in local you can find your 672 00:35:47,920 --> 00:35:51,120 Speaker 1: commonality because I think on a lot of social it 673 00:35:51,160 --> 00:35:54,120 Speaker 1: doesn't matter what commonalities. You just want to shout the 674 00:35:54,160 --> 00:35:57,239 Speaker 1: other person down. And and honestly, the truth of it is, 675 00:35:57,680 --> 00:36:01,120 Speaker 1: most people are not persuadable. The more you try to 676 00:36:01,120 --> 00:36:04,279 Speaker 1: persuade them, the more entrenched they're getting. So actually, like 677 00:36:04,360 --> 00:36:07,600 Speaker 1: trying to persuade them, you are digging them further into 678 00:36:07,640 --> 00:36:13,279 Speaker 1: their belief system versus Locally, you can like stand next 679 00:36:13,320 --> 00:36:15,439 Speaker 1: to someone in the coffee shop and open the door 680 00:36:15,560 --> 00:36:18,120 Speaker 1: for them, or you can find out, as I said, 681 00:36:18,160 --> 00:36:21,320 Speaker 1: if your parents and you want to put like traffic 682 00:36:21,400 --> 00:36:24,399 Speaker 1: bumps in the road to slow down traffic. Again, these 683 00:36:24,400 --> 00:36:26,880 Speaker 1: are things you can work on together that are good 684 00:36:26,920 --> 00:36:31,920 Speaker 1: for your community, regardless of what you believe, believe you believe. Okay, 685 00:36:31,960 --> 00:36:34,800 Speaker 1: So that's what next door is all about. It often 686 00:36:34,840 --> 00:36:38,160 Speaker 1: starts with utility, so people come first for the help 687 00:36:38,200 --> 00:36:40,840 Speaker 1: me find a babysitter, help me find a great local 688 00:36:41,040 --> 00:36:44,480 Speaker 1: coffee shop. They stay for the community, like help me 689 00:36:44,520 --> 00:36:47,760 Speaker 1: find the local mom's group, help me find the local 690 00:36:48,320 --> 00:36:51,200 Speaker 1: elderly group. Right, I'm lonely, Right. I just talked to 691 00:36:51,200 --> 00:36:54,080 Speaker 1: that neighbor in Australia who had created a hiking group 692 00:36:54,160 --> 00:36:57,160 Speaker 1: for the over seventies I think it was. And they're 693 00:36:57,200 --> 00:36:59,640 Speaker 1: almost all women, because the sad thing is we all 694 00:36:59,760 --> 00:37:03,239 Speaker 1: live you so we end up ourselves. And so it 695 00:37:03,280 --> 00:37:06,160 Speaker 1: was all women and he had this sprightly eighty seven 696 00:37:06,200 --> 00:37:09,040 Speaker 1: year old who he has to slow down. But you know, again, 697 00:37:09,120 --> 00:37:11,560 Speaker 1: you can't do that, like if you're getting in a 698 00:37:11,600 --> 00:37:14,760 Speaker 1: Facebook group or a Twitter group, because the people can't 699 00:37:14,760 --> 00:37:16,680 Speaker 1: go on a hike with you they don't actually live 700 00:37:16,760 --> 00:37:20,080 Speaker 1: around you. So the next door is very much but local. 701 00:37:20,600 --> 00:37:22,440 Speaker 1: As you said, we're in one of three households in 702 00:37:22,480 --> 00:37:27,239 Speaker 1: the US. We're in eleven countries around the world thousand neighborhoods, 703 00:37:27,239 --> 00:37:29,160 Speaker 1: so we're having an impact. But I don't want to 704 00:37:29,160 --> 00:37:32,040 Speaker 1: do anything small. We can be a lot bigger. So 705 00:37:32,080 --> 00:37:34,960 Speaker 1: if you're not on next door, come join us and 706 00:37:35,080 --> 00:37:39,920 Speaker 1: be part of that active names totally. Yeah, it's totally 707 00:37:39,920 --> 00:37:42,759 Speaker 1: free because our job is to help you do what 708 00:37:42,800 --> 00:37:44,840 Speaker 1: you need to do to just make your life easier 709 00:37:45,400 --> 00:37:49,520 Speaker 1: now on the young girl, young boy individual growing up 710 00:37:49,560 --> 00:37:53,160 Speaker 1: without the privilege that today I can now have. But 711 00:37:53,239 --> 00:37:55,799 Speaker 1: I really empathize with what it feels like to kind 712 00:37:55,800 --> 00:37:59,120 Speaker 1: of have nothing. Um. First of all, I would actually 713 00:37:59,160 --> 00:38:01,000 Speaker 1: start with people like you and I write the first 714 00:38:01,040 --> 00:38:02,640 Speaker 1: thing you do when you get a seat at the table, 715 00:38:02,640 --> 00:38:04,399 Speaker 1: as you stand up, you turn around, you reach out 716 00:38:04,400 --> 00:38:06,560 Speaker 1: the hand and you pull up a chair for someone else. Right, 717 00:38:07,160 --> 00:38:10,000 Speaker 1: So so it's up to all of us to constantly 718 00:38:10,000 --> 00:38:11,880 Speaker 1: be on the lookout and say, okay, how can we 719 00:38:11,960 --> 00:38:14,920 Speaker 1: go give back? And sometimes you know, I'll go do 720 00:38:15,640 --> 00:38:17,920 Speaker 1: a talk at a local school, or I'll talk to 721 00:38:18,000 --> 00:38:20,239 Speaker 1: like in the UK, the w I and since you 722 00:38:20,719 --> 00:38:22,480 Speaker 1: my team gets so mad with me, they're like, why 723 00:38:22,480 --> 00:38:24,279 Speaker 1: are you doing this? Like it's not a good use 724 00:38:24,280 --> 00:38:26,560 Speaker 1: of your time. But I kind of believe there's a 725 00:38:26,640 --> 00:38:29,080 Speaker 1: karma there. Right in my life, there were just these 726 00:38:29,160 --> 00:38:32,440 Speaker 1: kind of moments where it felt like fate reached through 727 00:38:32,480 --> 00:38:34,880 Speaker 1: the wall and did something for me. So if I 728 00:38:34,920 --> 00:38:38,359 Speaker 1: could pay some of that back, that's important. I think 729 00:38:38,400 --> 00:38:41,440 Speaker 1: for those people sitting in those seats, don't be afraid 730 00:38:41,640 --> 00:38:44,440 Speaker 1: to reach out, Like, the worst thing that can happen 731 00:38:44,719 --> 00:38:47,560 Speaker 1: is someone says no, and you are no better or 732 00:38:47,600 --> 00:38:50,400 Speaker 1: no worse off. If anything, maybe you've learned that you 733 00:38:50,440 --> 00:38:52,520 Speaker 1: shouldn't ask that why there's a different way to ask, 734 00:38:52,960 --> 00:38:56,680 Speaker 1: So make the ask. Um. I often talked about mentors 735 00:38:56,680 --> 00:38:59,319 Speaker 1: in my life being someone I work with because they 736 00:38:59,320 --> 00:39:02,160 Speaker 1: see me, can actually give me real time feedback. Someone 737 00:39:02,160 --> 00:39:03,920 Speaker 1: I used to work with because they give they have 738 00:39:04,040 --> 00:39:06,040 Speaker 1: the truth serum that I wish they'd had when I 739 00:39:06,040 --> 00:39:09,239 Speaker 1: worked with them. But then that big aspirational person where 740 00:39:09,239 --> 00:39:12,400 Speaker 1: you're like, they will never mentor me, but you find 741 00:39:12,440 --> 00:39:16,040 Speaker 1: a way to them. Um. I when I was at 742 00:39:16,360 --> 00:39:19,920 Speaker 1: in banking and it was super junior, brand new associate 743 00:39:20,200 --> 00:39:23,920 Speaker 1: just wanted to do like good. I really was just 744 00:39:24,040 --> 00:39:26,280 Speaker 1: in awe of this woman who was the vice chairman 745 00:39:26,320 --> 00:39:30,040 Speaker 1: of Golden sachs Um and I just wanted like ten 746 00:39:30,080 --> 00:39:32,960 Speaker 1: minutes of her time. And so Number one, I found 747 00:39:32,960 --> 00:39:34,959 Speaker 1: the way to get to senior people is usually through 748 00:39:35,040 --> 00:39:39,879 Speaker 1: their assistance, their executive sistance. Those people own everything, So 749 00:39:40,200 --> 00:39:46,200 Speaker 1: if you're kind of suck up, that's your person. Um. 750 00:39:46,360 --> 00:39:48,560 Speaker 1: The second thing is they are not going to change 751 00:39:48,600 --> 00:39:51,480 Speaker 1: their time or calendar for you. You have to fit 752 00:39:51,520 --> 00:39:54,880 Speaker 1: around them. And ultimately how I got ten minutes with 753 00:39:54,920 --> 00:39:57,840 Speaker 1: her as her assistant called me. He said, she said, 754 00:39:58,040 --> 00:40:00,920 Speaker 1: she's about to drive to Midtown, where Goldman at the 755 00:40:00,920 --> 00:40:03,600 Speaker 1: time was down at the tip of Manhattan. She's going 756 00:40:03,640 --> 00:40:05,560 Speaker 1: to be in a cab. You have the time it 757 00:40:05,600 --> 00:40:07,279 Speaker 1: takes you to go for me to be the only 758 00:40:07,320 --> 00:40:09,640 Speaker 1: time my life in New York goes praying for traffic. 759 00:40:09,719 --> 00:40:15,120 Speaker 1: I'm likermous traffic chance. But she got in the cab, 760 00:40:15,200 --> 00:40:16,399 Speaker 1: and I got in the cab, and she's a little 761 00:40:16,400 --> 00:40:18,879 Speaker 1: bit like uh and she's like, oh yeah, that's right. 762 00:40:19,480 --> 00:40:22,839 Speaker 1: And and then I had asked like real, it wasn't 763 00:40:22,880 --> 00:40:24,879 Speaker 1: just like mentor me, that's the other thing that people 764 00:40:24,880 --> 00:40:27,000 Speaker 1: shop were like enter me. And I'm like, okay, I 765 00:40:27,040 --> 00:40:29,080 Speaker 1: don't have any time for that. What are your problems 766 00:40:29,360 --> 00:40:31,600 Speaker 1: and let's see what we can work on. And so 767 00:40:31,719 --> 00:40:37,160 Speaker 1: I'm prepared with like here here's a real ask what 768 00:40:37,160 --> 00:40:39,880 Speaker 1: would you do? And then follow up and don't by 769 00:40:39,880 --> 00:40:42,319 Speaker 1: the way, not the way not monetary, don't ask him 770 00:40:42,320 --> 00:40:44,520 Speaker 1: for money, don't ask don't ask him for a loan, 771 00:40:44,840 --> 00:40:47,479 Speaker 1: don't ask him for a job. Okay, go ahead, yeah, 772 00:40:47,600 --> 00:40:50,799 Speaker 1: just find that. It's more of like a fundamental like 773 00:40:51,520 --> 00:40:55,600 Speaker 1: I you know, I am struggling with being heard. Um, 774 00:40:55,600 --> 00:40:57,879 Speaker 1: I think I had some really good ideas, but they 775 00:40:57,920 --> 00:41:00,640 Speaker 1: often get dismissed or you know, seem to have just 776 00:41:00,880 --> 00:41:04,040 Speaker 1: breathe past them. But if a man says them, suddenly 777 00:41:04,040 --> 00:41:07,000 Speaker 1: it's like, you know, the earth moved. Um. She was like, Okay, 778 00:41:07,040 --> 00:41:09,600 Speaker 1: I know exactly what you're talking about. Here's a way 779 00:41:09,640 --> 00:41:14,800 Speaker 1: to be heard. And it was just such good potent advice. Um. 780 00:41:14,880 --> 00:41:19,880 Speaker 1: And equally later asking her to be my sponsor, my advocate, 781 00:41:20,000 --> 00:41:23,600 Speaker 1: not my mentor, was incredibly important and understanding the difference, 782 00:41:23,640 --> 00:41:27,239 Speaker 1: so you know, in the door is mentorship, and then 783 00:41:27,280 --> 00:41:30,960 Speaker 1: at some point tipping that relationship so that person, assuming 784 00:41:31,000 --> 00:41:34,160 Speaker 1: they're in your orbit, can actually go to bat for 785 00:41:34,239 --> 00:41:38,080 Speaker 1: you as well. I think often and by the way, 786 00:41:38,440 --> 00:41:40,800 Speaker 1: all the men listening love you all dearly, But often 787 00:41:40,840 --> 00:41:43,759 Speaker 1: men forget that they're not supposed to be advocates, so 788 00:41:43,800 --> 00:41:47,120 Speaker 1: they don't speak up right. I was. I was listening 789 00:41:47,160 --> 00:41:50,560 Speaker 1: to in the Noise Book and it's excellent, and she 790 00:41:50,640 --> 00:41:54,000 Speaker 1: says when women are being reviewed, what you'll hear from 791 00:41:54,000 --> 00:41:56,719 Speaker 1: men is like he did all these things mostly hit 792 00:41:56,760 --> 00:41:59,759 Speaker 1: his goals, and and then for women it's like she 793 00:42:00,120 --> 00:42:05,279 Speaker 1: all our goals. It's amazing what she accomplished. But but 794 00:42:06,239 --> 00:42:10,880 Speaker 1: I agree, and so as sponsors, you have to be 795 00:42:10,920 --> 00:42:14,200 Speaker 1: there for the moment with the butt to say, now 796 00:42:14,200 --> 00:42:17,160 Speaker 1: it's an end here, the thing that's right, that's right, 797 00:42:17,320 --> 00:42:19,839 Speaker 1: and and but and you need and you as an 798 00:42:19,840 --> 00:42:23,600 Speaker 1: individual need to actually prep what you want those people 799 00:42:23,600 --> 00:42:25,480 Speaker 1: to say, because no one's got any time. But if 800 00:42:25,520 --> 00:42:28,320 Speaker 1: you give them some talking points, they're going to do it. 801 00:42:28,640 --> 00:42:31,320 Speaker 1: So you know, I would really be on your front 802 00:42:31,320 --> 00:42:33,919 Speaker 1: foot and don't be ashamed to kind of your own 803 00:42:33,920 --> 00:42:36,360 Speaker 1: horn in that moment with what's going to come after 804 00:42:36,400 --> 00:42:38,759 Speaker 1: the end or how are you going to make sure 805 00:42:38,840 --> 00:42:43,399 Speaker 1: there's no butt? So coincidence is God's way of remaining anonymous. 806 00:42:43,640 --> 00:42:47,520 Speaker 1: As we wrap this great session up, Sarah didn't know 807 00:42:47,600 --> 00:42:50,560 Speaker 1: that one of my true fundamental p beliefs in this 808 00:42:50,600 --> 00:42:52,799 Speaker 1: world is you never want to have a button next 809 00:42:52,800 --> 00:42:55,440 Speaker 1: to your name. That's what you don't want to leave 810 00:42:55,440 --> 00:42:57,239 Speaker 1: a room. And somebody says, you know, I really like 811 00:42:57,400 --> 00:43:01,480 Speaker 1: John Bryan, but you know I really respect John Bryan. 812 00:43:02,520 --> 00:43:05,759 Speaker 1: But you know I would invest in his venture, but 813 00:43:06,239 --> 00:43:09,680 Speaker 1: you know I would be a philanthropic investor to his philanthropy. 814 00:43:09,920 --> 00:43:14,160 Speaker 1: But I worked my whotel of my whole life, so 815 00:43:14,239 --> 00:43:16,800 Speaker 1: that you can say you don't like the way I dressed, 816 00:43:16,840 --> 00:43:19,520 Speaker 1: the way I walked, the way I talked, But there 817 00:43:19,600 --> 00:43:22,360 Speaker 1: never be a butt that was substitutive tied to my 818 00:43:22,360 --> 00:43:24,319 Speaker 1: my name because I got up early, state up, later, 819 00:43:24,400 --> 00:43:27,719 Speaker 1: worked harder, showed up when no one else did. Uh 820 00:43:27,760 --> 00:43:31,480 Speaker 1: And and I wanted to create a bond in that 821 00:43:31,560 --> 00:43:34,680 Speaker 1: first conversation because it may be the only conversation we 822 00:43:34,760 --> 00:43:37,719 Speaker 1: ever had, and so that you wanted to so that 823 00:43:37,760 --> 00:43:40,920 Speaker 1: there was a connective tissue that we could come back 824 00:43:40,960 --> 00:43:43,480 Speaker 1: to later. And I think that's what you were also 825 00:43:43,520 --> 00:43:45,640 Speaker 1: talking about. You created a lot of connective tissue in 826 00:43:45,640 --> 00:43:47,560 Speaker 1: this world where there's a lot of folks want to 827 00:43:47,640 --> 00:43:50,839 Speaker 1: bat for you. I can't. I love what somebody calls 828 00:43:50,880 --> 00:43:53,840 Speaker 1: me about Sarah Fryer, so I have an opportunity to 829 00:43:53,920 --> 00:43:59,360 Speaker 1: tell them what a good leader looks like. Again, not perfect, perfect, 830 00:43:59,400 --> 00:44:03,040 Speaker 1: boring exists where you know, what Sarah I try to 831 00:44:03,080 --> 00:44:05,719 Speaker 1: do is become reasonably comfortable in our own skin. And 832 00:44:05,760 --> 00:44:08,480 Speaker 1: that's I think a real gift for anybody listening to 833 00:44:08,520 --> 00:44:10,920 Speaker 1: this And if your own leader watching this or listening 834 00:44:10,920 --> 00:44:15,200 Speaker 1: to this podcast, I want you to know that one 835 00:44:15,200 --> 00:44:17,000 Speaker 1: of the most boring and underwhelming thing you can do 836 00:44:17,040 --> 00:44:19,719 Speaker 1: in your life is to do nothing. Sit there and 837 00:44:19,760 --> 00:44:22,520 Speaker 1: clip your coupons and cash your bonus checks and do 838 00:44:22,600 --> 00:44:25,080 Speaker 1: nothing for nobody. If you want a legacy, you gotta 839 00:44:25,640 --> 00:44:30,800 Speaker 1: reach out to extend beyond yourself. And that's what Sarah 840 00:44:30,840 --> 00:44:37,239 Speaker 1: has done. And she's extended beyond herself personally, and now 841 00:44:37,600 --> 00:44:40,359 Speaker 1: she's got a job as CEO of next Door where 842 00:44:40,360 --> 00:44:44,640 Speaker 1: she's doing that professionally. Next Door is all about extending 843 00:44:45,360 --> 00:44:48,600 Speaker 1: with kindness, uh and a business plan that does well 844 00:44:48,640 --> 00:44:53,520 Speaker 1: and does good at the same time, beyond oneself. This 845 00:44:53,600 --> 00:44:56,759 Speaker 1: is John O'Brien. You just heard a master class on 846 00:44:56,920 --> 00:45:01,920 Speaker 1: leadership with Sarah Fryer, the CEO of next Door, publicly 847 00:45:01,920 --> 00:45:07,640 Speaker 1: traded company under the ticker Signal Kind, former CFO of Square, 848 00:45:07,680 --> 00:45:12,440 Speaker 1: born in Northern Ireland. Built of resiliency. She doesn't want, 849 00:45:12,800 --> 00:45:15,279 Speaker 1: like me to walk out of a room and have 850 00:45:15,480 --> 00:45:20,480 Speaker 1: somebody leave with the word. But oftentimes a man gets 851 00:45:20,880 --> 00:45:23,799 Speaker 1: the benefit of talking about another man being reviewed by 852 00:45:23,840 --> 00:45:26,719 Speaker 1: another man. Of the end, he did this good job 853 00:45:26,880 --> 00:45:31,000 Speaker 1: and this and that, and he's a good golfer, and 854 00:45:31,400 --> 00:45:33,839 Speaker 1: you know we went to the same college. Oftentimes, if 855 00:45:33,840 --> 00:45:35,880 Speaker 1: you're a minority of your woman, you'll get a butt. 856 00:45:36,120 --> 00:45:38,080 Speaker 1: He did a decent job, but he needs to work 857 00:45:38,160 --> 00:45:40,640 Speaker 1: on this. But he didn't fit into the social fabric. 858 00:45:41,000 --> 00:45:43,880 Speaker 1: But he doesn't have a sponsor in the company whatever 859 00:45:43,920 --> 00:45:48,560 Speaker 1: the thing is, because of society is not necessarily a 860 00:45:48,640 --> 00:45:52,680 Speaker 1: level playing field. You can't get angry, you can't get 861 00:45:52,719 --> 00:45:55,280 Speaker 1: a great or a chip on your shoulder. The world 862 00:45:55,320 --> 00:45:57,440 Speaker 1: will see it and tax you for it. You got 863 00:45:57,520 --> 00:45:59,920 Speaker 1: a step over mess and not in it. The man 864 00:46:00,000 --> 00:46:04,120 Speaker 1: is your class. Here is replace yourself the with the 865 00:46:04,160 --> 00:46:07,680 Speaker 1: absence of someone else providing, and you're removing your work. 866 00:46:07,760 --> 00:46:11,319 Speaker 1: But when I leave a room, I make sure they 867 00:46:11,360 --> 00:46:14,960 Speaker 1: can't say, you know, I really respect John Brian, but 868 00:46:15,800 --> 00:46:19,160 Speaker 1: you know how to invest in his business. But you 869 00:46:19,200 --> 00:46:23,080 Speaker 1: know I would support his philanthropy. But the butts the 870 00:46:23,200 --> 00:46:26,080 Speaker 1: killer because it gives people an excuse who don't want 871 00:46:26,120 --> 00:46:29,560 Speaker 1: to necessarily help you anyway, not to You want to overwork, 872 00:46:29,680 --> 00:46:32,600 Speaker 1: over prepare, show up early, stay late, do the job 873 00:46:32,680 --> 00:46:35,360 Speaker 1: nobody wants. Don't do it with a chip on your shoulder. 874 00:46:35,760 --> 00:46:38,600 Speaker 1: Let the haters make you better. Show up and give 875 00:46:38,640 --> 00:46:41,719 Speaker 1: everybody an excuse to have the work. And next to 876 00:46:41,760 --> 00:46:44,600 Speaker 1: your name, this is John Hobrian and This is building 877 00:46:44,600 --> 00:46:49,439 Speaker 1: a good life. Building the good life with John Hope 878 00:46:49,520 --> 00:46:51,719 Speaker 1: Bryant is brought to you by Credential Financial