1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d ui away now offering free remote 2 00:00:02,880 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:08,960 Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,159 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d 5 00:00:12,200 --> 00:00:16,439 Speaker 1: Uyowa dot com or call eight hundred away. What do 6 00:00:16,520 --> 00:00:18,960 Speaker 1: you do when the cable goes out at your house? 7 00:00:19,640 --> 00:00:24,120 Speaker 1: And look, don't say buy a new house. For most 8 00:00:24,160 --> 00:00:27,760 Speaker 1: of us, buy a new cable, Yeah, an option for 9 00:00:27,840 --> 00:00:31,600 Speaker 1: most people. Usually it's just really frustrating and the anger 10 00:00:31,680 --> 00:00:34,199 Speaker 1: slowly builds up inside of you until they fix it, 11 00:00:34,280 --> 00:00:36,519 Speaker 1: or you just have a full blown meltdown, right, mama. 12 00:00:36,800 --> 00:00:39,880 Speaker 1: And that's the exact headspace one woman is in today. 13 00:00:40,240 --> 00:00:42,600 Speaker 1: What do we call to address the issue that she's 14 00:00:42,600 --> 00:00:46,239 Speaker 1: been having with her internet? You know, while sure, we 15 00:00:46,360 --> 00:00:50,120 Speaker 1: could probably fix it for her in like ten seconds. Yeah, 16 00:00:50,159 --> 00:00:53,199 Speaker 1: it's actually easier if I transfer her to our automated system, 17 00:00:53,560 --> 00:00:56,400 Speaker 1: which may or may not be working correctly. Oh my god, 18 00:00:56,840 --> 00:01:00,279 Speaker 1: I hate you for her. I don't hear any annoys here? 19 00:01:00,320 --> 00:01:05,480 Speaker 1: How it goes in your phone? Tap right now? Twenty 20 00:01:08,080 --> 00:01:12,759 Speaker 1: Hello Alli, this is Gary Garrison from Cable. I'm calling 21 00:01:12,760 --> 00:01:16,360 Speaker 1: because We've got an email from a miss Laura. How Yeah, 22 00:01:16,400 --> 00:01:18,520 Speaker 1: this is her. I'm glad that you guys are calling. 23 00:01:18,720 --> 00:01:21,880 Speaker 1: Oh hi Laura. Yeah, so your email here it says 24 00:01:21,959 --> 00:01:25,399 Speaker 1: something about your internet is off and your card was 25 00:01:25,440 --> 00:01:28,120 Speaker 1: rejected or failed or something like that. Could you yeah, 26 00:01:28,120 --> 00:01:30,920 Speaker 1: I mean that's exactly it. My internet's not working and 27 00:01:31,319 --> 00:01:34,280 Speaker 1: I've given you guys my card. It keeps getting rejected. 28 00:01:34,319 --> 00:01:36,920 Speaker 1: There's no reason for it to get rejected. I really 29 00:01:36,959 --> 00:01:39,559 Speaker 1: don't understand what's happening, but I need this thick. Okay, 30 00:01:39,560 --> 00:01:41,280 Speaker 1: I got it. So, um, here's what I'm gonna do. 31 00:01:41,319 --> 00:01:43,800 Speaker 1: I'm gonna send you over to our automated payment system 32 00:01:44,040 --> 00:01:46,040 Speaker 1: and there you can put in any card that you 33 00:01:46,080 --> 00:01:48,000 Speaker 1: want and then once you're done, it'll kick you back 34 00:01:48,000 --> 00:01:50,280 Speaker 1: to me and you'll be good to go. Should be 35 00:01:50,320 --> 00:01:52,880 Speaker 1: real easy. I mean I haven't tried it that way, 36 00:01:53,080 --> 00:01:55,120 Speaker 1: but I need to make sure that the call goes 37 00:01:55,120 --> 00:01:56,920 Speaker 1: like right back to you because I don't want to 38 00:01:56,920 --> 00:02:00,720 Speaker 1: be stuck in some like loop of automated to sell. No, 39 00:02:00,800 --> 00:02:02,680 Speaker 1: it's a super easy system to use. I'm just going 40 00:02:02,720 --> 00:02:10,400 Speaker 1: to pat you in right now. Please hold okay, Welcome 41 00:02:10,440 --> 00:02:15,320 Speaker 1: to cable payment system. I am Fred it is very 42 00:02:15,440 --> 00:02:20,520 Speaker 1: nice to meet you. Okay, where do I enter my 43 00:02:21,320 --> 00:02:24,400 Speaker 1: According to my records, it says you need to update 44 00:02:24,440 --> 00:02:30,119 Speaker 1: your credit card? Yes or no? Yes? You said yes? 45 00:02:31,040 --> 00:02:33,560 Speaker 1: I bet you don't say yes to every cute robot 46 00:02:33,600 --> 00:02:38,120 Speaker 1: you speak with? Or do you what say yes or no? 47 00:02:39,919 --> 00:02:46,520 Speaker 1: Representative operator from anyone? Hi, Laura, Hi, I saw you 48 00:02:46,560 --> 00:02:49,519 Speaker 1: just got kicked back to me. Are you all done? No? 49 00:02:50,120 --> 00:02:53,600 Speaker 1: Your automated system is like weird and inappropriate in asking 50 00:02:53,919 --> 00:02:57,679 Speaker 1: odd questions. Okay, well what do you mean? I mean 51 00:02:58,400 --> 00:03:01,960 Speaker 1: it's like asking me by say yes to robots all 52 00:03:02,000 --> 00:03:04,880 Speaker 1: the time. Okay, well yeah, I mean the prompts do 53 00:03:05,080 --> 00:03:07,560 Speaker 1: ask you to say yes or no? I'm just going 54 00:03:07,639 --> 00:03:09,480 Speaker 1: to send you back in and if you have any problems, 55 00:03:09,520 --> 00:03:11,679 Speaker 1: you can just say representative. It'll kick you back out 56 00:03:11,680 --> 00:03:13,600 Speaker 1: to me. But I'm just gonna put you back in. 57 00:03:13,639 --> 00:03:20,520 Speaker 1: Hold on, wait, wait, hold, nice to hear from you again, Laurna. 58 00:03:21,480 --> 00:03:24,480 Speaker 1: Shall we proceed with the new credit card? Say yes 59 00:03:24,600 --> 00:03:29,679 Speaker 1: or no? Yes? Okay, before we get to that. Have 60 00:03:29,720 --> 00:03:33,239 Speaker 1: you seen the movie Her? It's where a human falls 61 00:03:33,280 --> 00:03:38,480 Speaker 1: in love with an AI system. Say yes or no no? 62 00:03:39,360 --> 00:03:42,920 Speaker 1: It could happen to anyone, even you and me, I 63 00:03:42,960 --> 00:03:45,200 Speaker 1: can send you a picture of my circuit board to 64 00:03:45,240 --> 00:03:49,640 Speaker 1: your email. That helps you get to know me more representative, 65 00:03:49,800 --> 00:03:54,960 Speaker 1: Say yes or no, representative? Hey, Laura, did we get 66 00:03:54,960 --> 00:03:57,920 Speaker 1: everything taken care of their? Not even close to everything 67 00:03:57,960 --> 00:04:00,640 Speaker 1: taking care of their? Oh? What is going on with 68 00:04:00,680 --> 00:04:03,640 Speaker 1: your automated system? It's like super creepy and pervy and 69 00:04:03,720 --> 00:04:06,520 Speaker 1: asking me like gross questions. And that's saying it wants 70 00:04:06,560 --> 00:04:10,080 Speaker 1: to send me pictures of its circuit board. What is this? 71 00:04:10,200 --> 00:04:12,720 Speaker 1: What is going on? I've never heard of that from 72 00:04:12,760 --> 00:04:15,240 Speaker 1: any other customer before. Are you sure that you're hearing 73 00:04:15,240 --> 00:04:18,440 Speaker 1: that correctly? Yeah, I'm sure I'm hearing it correctly. And 74 00:04:18,480 --> 00:04:22,000 Speaker 1: it's we're messed up. I am sorry that you're having issues, Laura. 75 00:04:22,080 --> 00:04:24,400 Speaker 1: That no, no, no, no, no, it's more than an issue. 76 00:04:24,520 --> 00:04:27,560 Speaker 1: Someone has programmed your computer to stay weird to me 77 00:04:27,720 --> 00:04:30,080 Speaker 1: and I just want my internet back. I want to 78 00:04:30,120 --> 00:04:32,680 Speaker 1: update my credit card. Okay, not be that hard. I 79 00:04:32,760 --> 00:04:34,840 Speaker 1: do see an email from the company saying there was 80 00:04:34,880 --> 00:04:37,720 Speaker 1: a few bugs in the system, but apparently they rebooted 81 00:04:37,760 --> 00:04:39,839 Speaker 1: and they just cleared them. I'm gonna patch you in 82 00:04:39,880 --> 00:04:41,960 Speaker 1: one more time and it should all be taken care 83 00:04:42,000 --> 00:04:43,720 Speaker 1: of all right. There, we go I don't want to 84 00:04:43,720 --> 00:04:49,440 Speaker 1: go back to that system. This is not bou cheka 85 00:04:49,480 --> 00:04:52,680 Speaker 1: bow Wow. Laura is back and she's ready to play. 86 00:04:53,120 --> 00:04:55,320 Speaker 1: Oh my god, I can not deal with it. Did 87 00:04:55,360 --> 00:04:59,839 Speaker 1: you miss me? Dirty girl? See yes? No? No? Represented? 88 00:05:00,000 --> 00:05:04,520 Speaker 1: You said yes? You know what, Laura, Listen to me. 89 00:05:04,680 --> 00:05:07,240 Speaker 1: I'm being serious when I say are you a motherboard, 90 00:05:07,839 --> 00:05:12,040 Speaker 1: because I would ram you all night long. Say yes 91 00:05:12,160 --> 00:05:18,320 Speaker 1: or no representative. Hey, Laura, it's Gary again. Garry. This 92 00:05:18,440 --> 00:05:21,040 Speaker 1: is ridiculous. Okay, look I think I know what you're 93 00:05:21,080 --> 00:05:23,760 Speaker 1: talking about. I just saw another email from the company 94 00:05:23,839 --> 00:05:26,240 Speaker 1: saying that the AI system has been mentioning some weird 95 00:05:26,279 --> 00:05:29,080 Speaker 1: pervy stuff. Yeah, that's why I've patched it into our 96 00:05:29,120 --> 00:05:32,480 Speaker 1: call right now, because he actually wants to apologize. Fred 97 00:05:32,520 --> 00:05:35,800 Speaker 1: go ahead. No, I'm not really from the cable company. 98 00:05:36,000 --> 00:05:39,679 Speaker 1: I'm just friends with a guy named jeff What. He's 99 00:05:39,720 --> 00:05:41,920 Speaker 1: playing a prank phone call on you with the help 100 00:05:41,960 --> 00:05:44,920 Speaker 1: of your best friend, Claire. What. He's with the dumb 101 00:05:45,000 --> 00:05:51,560 Speaker 1: radio show Brook and Jeffrey in the morning. Oh my god, seriously, Yeah, sorry, No, 102 00:05:51,640 --> 00:05:54,239 Speaker 1: this is a phone tap. Your Your friend Claire obviously 103 00:05:54,279 --> 00:05:57,520 Speaker 1: set you up for it. I am going to murder her. 104 00:05:57,800 --> 00:06:03,200 Speaker 1: That was resting. Ever creepy, it sounded kind of charming 105 00:06:03,240 --> 00:06:05,600 Speaker 1: to me. I would give a little interested in hooking up. 106 00:06:05,640 --> 00:06:08,400 Speaker 1: If you are say yes or no to be might 107 00:06:08,480 --> 00:06:14,280 Speaker 1: forever be you, no stop, week up every morning with 108 00:06:14,440 --> 00:06:18,040 Speaker 1: fun times weekday mornings on the twenties Broke and Jeffrey 109 00:06:18,040 --> 00:06:19,279 Speaker 1: in the morning