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Speaker 1: I'm Bradley Johnson. What's one eight hundred duy away. Not

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Speaker 1: getting behind the wheel after drinking is the best choice.

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Speaker 1: But if you're pulled over, the next best choice it's

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Speaker 1: to call one eight hundred d uy away. It's another

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Speaker 1: Jebelns on the twenties to I'm Moving ninety two five. Hello. Hi,

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Speaker 1: this is Seth McElroy. I'm calling from doctor's office. I

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Speaker 1: was looking to speak with Danielle. Hi. Yes, this is she.

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Speaker 1: How are you, Hi, Danielle, I'm pretty good. Thank you

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Speaker 1: for asking. So we had a message that you had

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Speaker 1: some questions regarding your bill for your last appointment. Yeah.

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Speaker 1: So I normally, for my tone insurance, I pay forty dollars,

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Speaker 1: but then when I got to EOB, it looks like

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Speaker 1: my out of pocket responsibilities one hundred and thirty one.

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Speaker 1: I'm just trying to figure out what the discrepancy is,

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Speaker 1: because you know, sethings changed from my checkout stuff that

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Speaker 1: I've done before in the past. Okay, well, let me

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Speaker 1: take a look here. I do see a few things

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Speaker 1: on here that might have changed since the last time

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Speaker 1: you were in. Okay, so there's a thirty two dollars

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Speaker 1: weight charge on there, I'm a weight to charge, as

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Speaker 1: in like to wean me. Yeah, you were charged thirty

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Speaker 1: two dollars for that, so keep in mind that you

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Speaker 1: can decline that next time. It is an optional thing. Okay,

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Speaker 1: thank you. Sorry, I'm not going to say to the nurse,

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Speaker 1: don't weigh me because I don't want to pay for

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Speaker 1: charges something that should be included and the doctors with it. Well,

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Speaker 1: if you don't want to say that, keep in mind

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Speaker 1: the next time you'll be charged thirty two dollars. Okay,

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Speaker 1: but that doesn't help out. So this time I'm talking

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Speaker 1: about this time though. I mean, you said there's a

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Speaker 1: couple of changes, so what are I mean? That's crazy?

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Speaker 1: But what are these other changes? Well? I also see

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Speaker 1: a twenty seven dollars call charge, Paul for what? Did

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Speaker 1: you make an appointment online or did you call it in?

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Speaker 1: I called in like I normally do. Oh yeah, that's

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Speaker 1: where you went wrong. Next time, email us that's free

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Speaker 1: to do. Okay. This just seems ridiculous. You're charging me

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Speaker 1: to call to make an appointment. I'm not even there

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Speaker 1: and I'm being charge. Yeah, well you wouldn't be if

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Speaker 1: you use our free option and went online and emailed

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Speaker 1: it in. Okay, am I being charged for this call?

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Speaker 1: Right now? That is a good question. Yes, you are?

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Speaker 1: People got to me kitting me? Is there a supervisor

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Speaker 1: somebody can speak to you? Sure? I can do that,

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Speaker 1: but acting well, you seem a little nitpicky when it

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Speaker 1: comes to charges. So I'm just gonna warn you that

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Speaker 1: will cost You're not going to charge me for asking

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Speaker 1: to speak to a supervisor. I'm already being charged to

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Speaker 1: get a return phone call from you right for me though,

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Speaker 1: I'm only a ten dollars charge. But if you talk

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Speaker 1: to a supervisor, that's going to cost you twenty two

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Speaker 1: dollars and fifty cents. Let me know if you're hitting me?

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Speaker 1: Are you okay with those charges? All fog you on? No,

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Speaker 1: I'm not okay with those charges. And I think that

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Speaker 1: you are a total idiot for charging people those things,

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Speaker 1: don't even notifying it ahead of time. What kind of

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Speaker 1: business practices it? Man? I know that you're frustrated, but

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Speaker 1: clearly I'm frustrating it. Okay, yeah, I'm picking up on that,

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Speaker 1: but calling me names isn't gonna help. It's not going

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Speaker 1: to take the charges away. Being a little more responsible night,

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Speaker 1: whoa whoa not my fault. I went in there as

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Speaker 1: a patient telling me that I need be moreble Are

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Speaker 1: you freaking a little more financially responsible? If things cost money,

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Speaker 1: you shouldn't do them. You know, like you could have

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Speaker 1: turned down the way well ahead of time about these

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Speaker 1: things like you turned down. These are complete new changes

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Speaker 1: that you just tell me about, right, Okay, Well you

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Speaker 1: knew about the charge charge? Correct? What are you talking

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Speaker 1: about a charge charge? Are you just saying that to

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Speaker 1: pass me off? Oh no, no, I would say it

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Speaker 1: three times to make your angry charge charge charge. That's

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Speaker 1: a joke. It's a billing joke, not funny. What is

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Speaker 1: the charge charge? Okay? So you're not familiar with the

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Speaker 1: charge charge? No, I'm not familiar with the charge chart. Okay,

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Speaker 1: Well you might want to sit down because you sound

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Speaker 1: already pretty upset. And this one if you didn't know

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Speaker 1: about charge is Yeah, if you didn't know about this one,

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Speaker 1: it might upset you. If you didn't know about the

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Speaker 1: charge charge, stop saying charge charge and tell me what

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Speaker 1: it is. Okay, I'll do that. Apparently one of the

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Speaker 1: receptionists here saw you plug in your cell phone when

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Speaker 1: you were in the waiting room. So there is a

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Speaker 1: third teen dollar fee to charge your phone using our electricity. Okay,

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Speaker 1: I'd like to pay the twenty two fifty or whatever

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Speaker 1: to supervise them, because this is ridiculous. I can't even

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Speaker 1: believe that you're getting away with it, are you guys

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Speaker 1: even in business? Well, this call has gone over two minutes,

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Speaker 1: so that twenty two dollars fee is now going to

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Speaker 1: be fifty two dollars. It goes out right, go ahead

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Speaker 1: and charge me to fifty two freaking dollars. I'll tell you,

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Speaker 1: just a deal with somebody else other than you once there,

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Speaker 1: what was your name again? There's also well there's also

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Speaker 1: the phone tap charge too, So the phone tap and

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Speaker 1: government in on this. Now. No, it's a prank phone call.

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Speaker 1: So I'm just going to tell you that and then

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Speaker 1: charge your card. What what are you talking about? Well,

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Speaker 1: this is actually Jewel from Brook and Jewel in the

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Speaker 1: morning doing a phone tap on you and your husband

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Speaker 1: Mike set you up? What wait, yeah, it's a joke.

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Speaker 1: Are you serious? Yes, he told me that you got

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Speaker 1: a doctor bill recently in your arm. Oh my god,

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Speaker 1: upset about some charges. So you wanted me to screw

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Speaker 1: with you? Mike, What the hell, dude, I have been

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Speaker 1: screaming at you in my kitchen for the the last

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Speaker 1: ten minutes. Are you kidding? Well, I didn't know you

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Speaker 1: were in your kitchen, but yeah, that's true. You have

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Speaker 1: been screaming at me. Was thinking, like, what the hell

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Speaker 1: is a charge? Chard, Well, there's the phone tap charge

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Speaker 1: is real. It's one hundred and forty five dollars. So

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Speaker 1: I'll send you a bill. Okay, the week of every

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Speaker 1: morning with Ubal phone taps weekday mornings on the twenties

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Speaker 1: two point five