WEBVTT - T-Mobile Fixes Customer Service + Free Music

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<v Speaker 1>T Mobile is giving customers a year's worth of free music,

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<v Speaker 1>plus they're fixing customer service. What's going on. I'm rich Demiro.

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<v Speaker 1>This is rich on tech. T Mobile is all about

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<v Speaker 1>being the uncarrier. The company is leading the way when

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<v Speaker 1>it comes to kind of forcing change in the wireless industry,

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<v Speaker 1>and let's be honest, without them, we wouldn't have a

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<v Speaker 1>lot of the things that we take for granted these days,

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<v Speaker 1>like unlimited plans or some of the perks that are

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<v Speaker 1>now standard from a lot of wireless companies, like subscriptions

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<v Speaker 1>to Netflix or other video services. So I sort of

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<v Speaker 1>figured T Mobile would kind of step into the background

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<v Speaker 1>while they wait for the whole Sprint merger to go through.

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<v Speaker 1>But they're still pushing forward with some changes and now

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<v Speaker 1>they have several new initiatives. One of them deals with

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<v Speaker 1>customer service. That's kind of the big one. But I'm

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<v Speaker 1>gonna start with the one that I think most T

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<v Speaker 1>mobile customers will enjoy the most on a daily basis,

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<v Speaker 1>and that's a year's free subscription to Pandora Plus. So

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<v Speaker 1>if you're not familiar with Pandora Plus, this is Pandora's

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<v Speaker 1>premium service that generally costs five dollars a month. It's

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<v Speaker 1>not as full featured as their top of the line service,

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<v Speaker 1>which costs ten dollars a month, which is sort of

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<v Speaker 1>like Spotify Premium. But Pandora Plus is basically the Pandora

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<v Speaker 1>you know and love, but with the ability to download

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<v Speaker 1>the stations that you listen to so you can listen

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<v Speaker 1>to them offline, and you get as many skips as

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<v Speaker 1>you want, so it's actually a pretty good offering if

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<v Speaker 1>you don't need to listen to specific songs and albums.

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<v Speaker 1>In ninety nine percent of the time, even though I

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<v Speaker 1>pay ten dollars a month for Spotify, all I'm doing

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<v Speaker 1>is queuing up one of their playlists on Shuffle. So

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<v Speaker 1>to get Pandora Plus, if you're a T mobile customer,

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<v Speaker 1>here's what you have to do. You have to download

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<v Speaker 1>that T Mobile Tuesday's app if you don't already have it,

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<v Speaker 1>on August twenty eighth, which is a Tuesday. You open

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<v Speaker 1>the app and you save the code before five am

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<v Speaker 1>Eastern time on August twenty ninth, and you have to

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<v Speaker 1>redeem the code, and you have to redeem the code

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<v Speaker 1>before five am Eastern on September fourth, and then in

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<v Speaker 1>the Pandora app, you enter your Pandora email and password,

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<v Speaker 1>or you can create an account to automatically redeem your subscription.

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<v Speaker 1>That's it. It's a sixty dollars value, not groundbreaking price wise,

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<v Speaker 1>but it's still pretty good and it's a nice perk.

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<v Speaker 1>And if you have a fitbit versa like me, you

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<v Speaker 1>could use that Pandora subscription to save music offline to

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<v Speaker 1>your wrist so you can run with just your fitbit

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<v Speaker 1>and some Bluetooth headphones. Now, the other thing that T

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<v Speaker 1>Mobile is doing is reinventing customer care. They have a

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<v Speaker 1>new program that they're calling Team of Experts, and this

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<v Speaker 1>sounds really interesting. They're ditching the phone trees, the voice

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<v Speaker 1>response systems, and all those times you have to explain

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<v Speaker 1>your issue to multiple customer service representatives in various locations.

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<v Speaker 1>You are now assigned a group of experts that are

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<v Speaker 1>dedicated to you and other people in your area. You

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<v Speaker 1>can even open the T mobile app and see a

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<v Speaker 1>photo of your experts. The other cool thing here is

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<v Speaker 1>that you can get in touch with your experts in

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<v Speaker 1>various ways and twenty four to seven, so around the clock,

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<v Speaker 1>you can schedule a callback or you can message them

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<v Speaker 1>through I message or inside the app, and coming soon

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<v Speaker 1>you can just ask Alexa or Google for your team

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<v Speaker 1>of experts to call you. So that would be pretty neat.

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<v Speaker 1>And this all sounds pretty good. I think it should

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<v Speaker 1>solve some of the major frustrations of calling in for help.

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<v Speaker 1>In my experience, T Mobile already has some of the

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<v Speaker 1>best customer service out there. You hear that over and over.

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<v Speaker 1>When I was a subscriber, I called in a few

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<v Speaker 1>times and they were really excellent at helping me solve

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<v Speaker 1>my problems the first time around. And when I'm online,

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<v Speaker 1>I often read lots of posts and tweets where people

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<v Speaker 1>are saying they love T mobile customer service. So I

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<v Speaker 1>think it's a really smart thing that T Mobile is

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<v Speaker 1>doubling down on this aspect of their service. I also

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<v Speaker 1>think Verizon has excellent customer service, but I feel like

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<v Speaker 1>they need to have that because you're paying such a

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<v Speaker 1>premium for the service that you have with them. If

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<v Speaker 1>they didn't have good customer service, that would be pretty bad.

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<v Speaker 1>And with AT and T I'll be honest, when I

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<v Speaker 1>had them, I would dread calling in for any sort

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<v Speaker 1>of customer support issue because I knew they would not

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<v Speaker 1>be able to solve my issue the first time around,

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<v Speaker 1>or it would take me forever to reach the right

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<v Speaker 1>person to talk to. And it was really the main

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<v Speaker 1>reason I eventually dumped their service, even though I was

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<v Speaker 1>happy with the actual wireless service that they provided. So

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<v Speaker 1>in the case of T Mobile, you might not be

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<v Speaker 1>getting the coverage on par with Verizon or AT and T,

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<v Speaker 1>but if you're overall happy with the way you're being

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<v Speaker 1>treated as a customer, and of course mix that with

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<v Speaker 1>how much you're paying aka the value of the service,

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<v Speaker 1>you can see why it's really smart for tea Mobile

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<v Speaker 1>to be doing this. And finally, one more perk that

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<v Speaker 1>T Mobile added a partnership with Live Nation, so now

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<v Speaker 1>customers can get twenty five dollars concert tickets with all

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<v Speaker 1>fees included. And the lineup is pretty good too. They've

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<v Speaker 1>got Whiz Khalifa, Lady Annabellum, Nile Horn, Charlie Pooth, and

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<v Speaker 1>my all time favorites The Counting Crows plus Dirk Spentley

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<v Speaker 1>and more. And in the future, T Mobile customers are

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<v Speaker 1>going to get other perks like VIP access, reserve seating,

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<v Speaker 1>fast tracked to not wait in line for concessions, and

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<v Speaker 1>something they call Magenta Lawn Seating. So to get the

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<v Speaker 1>deal on the tickets again, you have to download the

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<v Speaker 1>Tea Mobile Tuesday's app to get started. Open the app

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<v Speaker 1>and all you have to do is save and redeem

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<v Speaker 1>the active offer. You can get up to two tickets

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<v Speaker 1>every Tuesday between August twenty first and September eleventh. So basically,

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<v Speaker 1>you get the code from the t mobile app, you

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<v Speaker 1>go to the Live Nation website, you pop it into

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<v Speaker 1>the website, you get your tickets, and you enjoy the show.

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<v Speaker 1>There you have it. More perks for T mobile customers.

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<v Speaker 1>If you want details, you can go to my website.

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<v Speaker 1>Richontech dot tv. Thanks so much for listening to the podcast.

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<v Speaker 1>If you're enjoying it, why not share it with your friends.

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<v Speaker 1>Take a screenshot of your phone, share it on Instagram Stories,

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<v Speaker 1>and be sure to tag me. I'm Rich Demiro. I'll

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<v Speaker 1>talk to you real soon.