Speaker 1: T Mobile is giving customers a year's worth of free music,
Speaker 1: plus they're fixing customer service. What's going on. I'm rich Demiro.
Speaker 1: This is rich on tech. T Mobile is all about
Speaker 1: being the uncarrier. The company is leading the way when
Speaker 1: it comes to kind of forcing change in the wireless industry,
Speaker 1: and let's be honest, without them, we wouldn't have a
Speaker 1: lot of the things that we take for granted these days,
Speaker 1: like unlimited plans or some of the perks that are
Speaker 1: now standard from a lot of wireless companies, like subscriptions
Speaker 1: to Netflix or other video services. So I sort of
Speaker 1: figured T Mobile would kind of step into the background
Speaker 1: while they wait for the whole Sprint merger to go through.
Speaker 1: But they're still pushing forward with some changes and now
Speaker 1: they have several new initiatives. One of them deals with
Speaker 1: customer service. That's kind of the big one. But I'm
Speaker 1: gonna start with the one that I think most T
Speaker 1: mobile customers will enjoy the most on a daily basis,
Speaker 1: and that's a year's free subscription to Pandora Plus. So
Speaker 1: if you're not familiar with Pandora Plus, this is Pandora's
Speaker 1: premium service that generally costs five dollars a month. It's
Speaker 1: not as full featured as their top of the line service,
Speaker 1: which costs ten dollars a month, which is sort of
Speaker 1: like Spotify Premium. But Pandora Plus is basically the Pandora
Speaker 1: you know and love, but with the ability to download
Speaker 1: the stations that you listen to so you can listen
Speaker 1: to them offline, and you get as many skips as
Speaker 1: you want, so it's actually a pretty good offering if
Speaker 1: you don't need to listen to specific songs and albums.
Speaker 1: In ninety nine percent of the time, even though I
Speaker 1: pay ten dollars a month for Spotify, all I'm doing
Speaker 1: is queuing up one of their playlists on Shuffle. So
Speaker 1: to get Pandora Plus, if you're a T mobile customer,
Speaker 1: here's what you have to do. You have to download
Speaker 1: that T Mobile Tuesday's app if you don't already have it,
Speaker 1: on August twenty eighth, which is a Tuesday. You open
Speaker 1: the app and you save the code before five am
Speaker 1: Eastern time on August twenty ninth, and you have to
Speaker 1: redeem the code, and you have to redeem the code
Speaker 1: before five am Eastern on September fourth, and then in
Speaker 1: the Pandora app, you enter your Pandora email and password,
Speaker 1: or you can create an account to automatically redeem your subscription.
Speaker 1: That's it. It's a sixty dollars value, not groundbreaking price wise,
Speaker 1: but it's still pretty good and it's a nice perk.
Speaker 1: And if you have a fitbit versa like me, you
Speaker 1: could use that Pandora subscription to save music offline to
Speaker 1: your wrist so you can run with just your fitbit
Speaker 1: and some Bluetooth headphones. Now, the other thing that T
Speaker 1: Mobile is doing is reinventing customer care. They have a
Speaker 1: new program that they're calling Team of Experts, and this
Speaker 1: sounds really interesting. They're ditching the phone trees, the voice
Speaker 1: response systems, and all those times you have to explain
Speaker 1: your issue to multiple customer service representatives in various locations.
Speaker 1: You are now assigned a group of experts that are
Speaker 1: dedicated to you and other people in your area. You
Speaker 1: can even open the T mobile app and see a
Speaker 1: photo of your experts. The other cool thing here is
Speaker 1: that you can get in touch with your experts in
Speaker 1: various ways and twenty four to seven, so around the clock,
Speaker 1: you can schedule a callback or you can message them
Speaker 1: through I message or inside the app, and coming soon
Speaker 1: you can just ask Alexa or Google for your team
Speaker 1: of experts to call you. So that would be pretty neat.
Speaker 1: And this all sounds pretty good. I think it should
Speaker 1: solve some of the major frustrations of calling in for help.
Speaker 1: In my experience, T Mobile already has some of the
Speaker 1: best customer service out there. You hear that over and over.
Speaker 1: When I was a subscriber, I called in a few
Speaker 1: times and they were really excellent at helping me solve
Speaker 1: my problems the first time around. And when I'm online,
Speaker 1: I often read lots of posts and tweets where people
Speaker 1: are saying they love T mobile customer service. So I
Speaker 1: think it's a really smart thing that T Mobile is
Speaker 1: doubling down on this aspect of their service. I also
Speaker 1: think Verizon has excellent customer service, but I feel like
Speaker 1: they need to have that because you're paying such a
Speaker 1: premium for the service that you have with them. If
Speaker 1: they didn't have good customer service, that would be pretty bad.
Speaker 1: And with AT and T I'll be honest, when I
Speaker 1: had them, I would dread calling in for any sort
Speaker 1: of customer support issue because I knew they would not
Speaker 1: be able to solve my issue the first time around,
Speaker 1: or it would take me forever to reach the right
Speaker 1: person to talk to. And it was really the main
Speaker 1: reason I eventually dumped their service, even though I was
Speaker 1: happy with the actual wireless service that they provided. So
Speaker 1: in the case of T Mobile, you might not be
Speaker 1: getting the coverage on par with Verizon or AT and T,
Speaker 1: but if you're overall happy with the way you're being
Speaker 1: treated as a customer, and of course mix that with
Speaker 1: how much you're paying aka the value of the service,
Speaker 1: you can see why it's really smart for tea Mobile
Speaker 1: to be doing this. And finally, one more perk that
Speaker 1: T Mobile added a partnership with Live Nation, so now
Speaker 1: customers can get twenty five dollars concert tickets with all
Speaker 1: fees included. And the lineup is pretty good too. They've
Speaker 1: got Whiz Khalifa, Lady Annabellum, Nile Horn, Charlie Pooth, and
Speaker 1: my all time favorites The Counting Crows plus Dirk Spentley
Speaker 1: and more. And in the future, T Mobile customers are
Speaker 1: going to get other perks like VIP access, reserve seating,
Speaker 1: fast tracked to not wait in line for concessions, and
Speaker 1: something they call Magenta Lawn Seating. So to get the
Speaker 1: deal on the tickets again, you have to download the
Speaker 1: Tea Mobile Tuesday's app to get started. Open the app
Speaker 1: and all you have to do is save and redeem
Speaker 1: the active offer. You can get up to two tickets
Speaker 1: every Tuesday between August twenty first and September eleventh. So basically,
Speaker 1: you get the code from the t mobile app, you
Speaker 1: go to the Live Nation website, you pop it into
Speaker 1: the website, you get your tickets, and you enjoy the show.
Speaker 1: There you have it. More perks for T mobile customers.
Speaker 1: If you want details, you can go to my website.
Speaker 1: Richontech dot tv. Thanks so much for listening to the podcast.
Speaker 1: If you're enjoying it, why not share it with your friends.
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Speaker 1: and be sure to tag me. I'm Rich Demiro. I'll
Speaker 1: talk to you real soon.