1 00:00:04,440 --> 00:00:07,760 Speaker 1: T Mobile is giving customers a year's worth of free music, 2 00:00:07,800 --> 00:00:11,959 Speaker 1: plus they're fixing customer service. What's going on. I'm rich Demiro. 3 00:00:12,160 --> 00:00:15,520 Speaker 1: This is rich on tech. T Mobile is all about 4 00:00:15,520 --> 00:00:18,440 Speaker 1: being the uncarrier. The company is leading the way when 5 00:00:18,480 --> 00:00:21,240 Speaker 1: it comes to kind of forcing change in the wireless industry, 6 00:00:21,440 --> 00:00:23,479 Speaker 1: and let's be honest, without them, we wouldn't have a 7 00:00:23,520 --> 00:00:25,599 Speaker 1: lot of the things that we take for granted these days, 8 00:00:25,640 --> 00:00:28,240 Speaker 1: like unlimited plans or some of the perks that are 9 00:00:28,280 --> 00:00:31,440 Speaker 1: now standard from a lot of wireless companies, like subscriptions 10 00:00:31,440 --> 00:00:34,640 Speaker 1: to Netflix or other video services. So I sort of 11 00:00:34,640 --> 00:00:36,919 Speaker 1: figured T Mobile would kind of step into the background 12 00:00:36,960 --> 00:00:39,360 Speaker 1: while they wait for the whole Sprint merger to go through. 13 00:00:39,640 --> 00:00:42,199 Speaker 1: But they're still pushing forward with some changes and now 14 00:00:42,240 --> 00:00:45,479 Speaker 1: they have several new initiatives. One of them deals with 15 00:00:45,479 --> 00:00:47,519 Speaker 1: customer service. That's kind of the big one. But I'm 16 00:00:47,520 --> 00:00:49,560 Speaker 1: gonna start with the one that I think most T 17 00:00:49,720 --> 00:00:52,400 Speaker 1: mobile customers will enjoy the most on a daily basis, 18 00:00:52,600 --> 00:00:55,960 Speaker 1: and that's a year's free subscription to Pandora Plus. So 19 00:00:56,000 --> 00:00:58,800 Speaker 1: if you're not familiar with Pandora Plus, this is Pandora's 20 00:00:58,880 --> 00:01:02,320 Speaker 1: premium service that generally costs five dollars a month. It's 21 00:01:02,400 --> 00:01:04,800 Speaker 1: not as full featured as their top of the line service, 22 00:01:04,840 --> 00:01:06,959 Speaker 1: which costs ten dollars a month, which is sort of 23 00:01:06,959 --> 00:01:11,479 Speaker 1: like Spotify Premium. But Pandora Plus is basically the Pandora 24 00:01:11,520 --> 00:01:14,200 Speaker 1: you know and love, but with the ability to download 25 00:01:14,240 --> 00:01:16,240 Speaker 1: the stations that you listen to so you can listen 26 00:01:16,240 --> 00:01:19,640 Speaker 1: to them offline, and you get as many skips as 27 00:01:19,680 --> 00:01:22,319 Speaker 1: you want, so it's actually a pretty good offering if 28 00:01:22,360 --> 00:01:25,280 Speaker 1: you don't need to listen to specific songs and albums. 29 00:01:25,560 --> 00:01:27,360 Speaker 1: In ninety nine percent of the time, even though I 30 00:01:27,400 --> 00:01:29,920 Speaker 1: pay ten dollars a month for Spotify, all I'm doing 31 00:01:29,959 --> 00:01:32,720 Speaker 1: is queuing up one of their playlists on Shuffle. So 32 00:01:32,760 --> 00:01:35,119 Speaker 1: to get Pandora Plus, if you're a T mobile customer, 33 00:01:35,200 --> 00:01:37,319 Speaker 1: here's what you have to do. You have to download 34 00:01:37,319 --> 00:01:40,120 Speaker 1: that T Mobile Tuesday's app if you don't already have it, 35 00:01:40,240 --> 00:01:43,040 Speaker 1: on August twenty eighth, which is a Tuesday. You open 36 00:01:43,080 --> 00:01:45,760 Speaker 1: the app and you save the code before five am 37 00:01:45,760 --> 00:01:49,160 Speaker 1: Eastern time on August twenty ninth, and you have to 38 00:01:49,200 --> 00:01:52,200 Speaker 1: redeem the code, and you have to redeem the code 39 00:01:52,280 --> 00:01:55,960 Speaker 1: before five am Eastern on September fourth, and then in 40 00:01:56,000 --> 00:01:58,720 Speaker 1: the Pandora app, you enter your Pandora email and password, 41 00:01:58,840 --> 00:02:02,200 Speaker 1: or you can create an account to automatically redeem your subscription. 42 00:02:02,320 --> 00:02:06,040 Speaker 1: That's it. It's a sixty dollars value, not groundbreaking price wise, 43 00:02:06,080 --> 00:02:08,280 Speaker 1: but it's still pretty good and it's a nice perk. 44 00:02:08,560 --> 00:02:10,799 Speaker 1: And if you have a fitbit versa like me, you 45 00:02:10,840 --> 00:02:13,960 Speaker 1: could use that Pandora subscription to save music offline to 46 00:02:14,000 --> 00:02:16,440 Speaker 1: your wrist so you can run with just your fitbit 47 00:02:16,560 --> 00:02:19,519 Speaker 1: and some Bluetooth headphones. Now, the other thing that T 48 00:02:19,720 --> 00:02:22,800 Speaker 1: Mobile is doing is reinventing customer care. They have a 49 00:02:22,800 --> 00:02:25,360 Speaker 1: new program that they're calling Team of Experts, and this 50 00:02:25,400 --> 00:02:28,680 Speaker 1: sounds really interesting. They're ditching the phone trees, the voice 51 00:02:28,720 --> 00:02:31,920 Speaker 1: response systems, and all those times you have to explain 52 00:02:31,919 --> 00:02:35,639 Speaker 1: your issue to multiple customer service representatives in various locations. 53 00:02:35,720 --> 00:02:38,079 Speaker 1: You are now assigned a group of experts that are 54 00:02:38,080 --> 00:02:41,000 Speaker 1: dedicated to you and other people in your area. You 55 00:02:41,000 --> 00:02:42,960 Speaker 1: can even open the T mobile app and see a 56 00:02:42,960 --> 00:02:46,040 Speaker 1: photo of your experts. The other cool thing here is 57 00:02:46,040 --> 00:02:48,120 Speaker 1: that you can get in touch with your experts in 58 00:02:48,200 --> 00:02:51,000 Speaker 1: various ways and twenty four to seven, so around the clock, 59 00:02:51,320 --> 00:02:54,359 Speaker 1: you can schedule a callback or you can message them 60 00:02:54,400 --> 00:02:57,160 Speaker 1: through I message or inside the app, and coming soon 61 00:02:57,200 --> 00:02:59,960 Speaker 1: you can just ask Alexa or Google for your team 62 00:03:00,120 --> 00:03:02,680 Speaker 1: of experts to call you. So that would be pretty neat. 63 00:03:02,960 --> 00:03:04,680 Speaker 1: And this all sounds pretty good. I think it should 64 00:03:04,680 --> 00:03:07,400 Speaker 1: solve some of the major frustrations of calling in for help. 65 00:03:07,520 --> 00:03:09,840 Speaker 1: In my experience, T Mobile already has some of the 66 00:03:09,840 --> 00:03:12,600 Speaker 1: best customer service out there. You hear that over and over. 67 00:03:12,880 --> 00:03:14,799 Speaker 1: When I was a subscriber, I called in a few 68 00:03:14,800 --> 00:03:17,120 Speaker 1: times and they were really excellent at helping me solve 69 00:03:17,160 --> 00:03:20,400 Speaker 1: my problems the first time around. And when I'm online, 70 00:03:20,440 --> 00:03:22,880 Speaker 1: I often read lots of posts and tweets where people 71 00:03:22,919 --> 00:03:25,520 Speaker 1: are saying they love T mobile customer service. So I 72 00:03:25,520 --> 00:03:28,120 Speaker 1: think it's a really smart thing that T Mobile is 73 00:03:28,160 --> 00:03:31,240 Speaker 1: doubling down on this aspect of their service. I also 74 00:03:31,240 --> 00:03:34,400 Speaker 1: think Verizon has excellent customer service, but I feel like 75 00:03:34,480 --> 00:03:36,800 Speaker 1: they need to have that because you're paying such a 76 00:03:36,880 --> 00:03:39,400 Speaker 1: premium for the service that you have with them. If 77 00:03:39,400 --> 00:03:42,560 Speaker 1: they didn't have good customer service, that would be pretty bad. 78 00:03:42,720 --> 00:03:44,960 Speaker 1: And with AT and T I'll be honest, when I 79 00:03:45,000 --> 00:03:47,800 Speaker 1: had them, I would dread calling in for any sort 80 00:03:47,840 --> 00:03:50,200 Speaker 1: of customer support issue because I knew they would not 81 00:03:50,200 --> 00:03:52,200 Speaker 1: be able to solve my issue the first time around, 82 00:03:52,600 --> 00:03:55,040 Speaker 1: or it would take me forever to reach the right 83 00:03:55,080 --> 00:03:57,440 Speaker 1: person to talk to. And it was really the main 84 00:03:57,480 --> 00:04:00,360 Speaker 1: reason I eventually dumped their service, even though I was 85 00:04:00,400 --> 00:04:03,560 Speaker 1: happy with the actual wireless service that they provided. So 86 00:04:03,600 --> 00:04:05,520 Speaker 1: in the case of T Mobile, you might not be 87 00:04:05,560 --> 00:04:08,200 Speaker 1: getting the coverage on par with Verizon or AT and T, 88 00:04:08,640 --> 00:04:10,960 Speaker 1: but if you're overall happy with the way you're being 89 00:04:11,000 --> 00:04:13,680 Speaker 1: treated as a customer, and of course mix that with 90 00:04:13,720 --> 00:04:17,039 Speaker 1: how much you're paying aka the value of the service, 91 00:04:17,360 --> 00:04:19,719 Speaker 1: you can see why it's really smart for tea Mobile 92 00:04:19,760 --> 00:04:22,279 Speaker 1: to be doing this. And finally, one more perk that 93 00:04:22,320 --> 00:04:25,560 Speaker 1: T Mobile added a partnership with Live Nation, so now 94 00:04:25,600 --> 00:04:29,080 Speaker 1: customers can get twenty five dollars concert tickets with all 95 00:04:29,200 --> 00:04:31,920 Speaker 1: fees included. And the lineup is pretty good too. They've 96 00:04:31,960 --> 00:04:36,359 Speaker 1: got Whiz Khalifa, Lady Annabellum, Nile Horn, Charlie Pooth, and 97 00:04:36,440 --> 00:04:40,040 Speaker 1: my all time favorites The Counting Crows plus Dirk Spentley 98 00:04:40,080 --> 00:04:42,760 Speaker 1: and more. And in the future, T Mobile customers are 99 00:04:42,760 --> 00:04:46,039 Speaker 1: going to get other perks like VIP access, reserve seating, 100 00:04:46,520 --> 00:04:49,880 Speaker 1: fast tracked to not wait in line for concessions, and 101 00:04:50,000 --> 00:04:53,400 Speaker 1: something they call Magenta Lawn Seating. So to get the 102 00:04:53,400 --> 00:04:55,880 Speaker 1: deal on the tickets again, you have to download the 103 00:04:55,880 --> 00:04:58,960 Speaker 1: Tea Mobile Tuesday's app to get started. Open the app 104 00:04:59,000 --> 00:05:01,000 Speaker 1: and all you have to do is save and redeem 105 00:05:01,040 --> 00:05:03,680 Speaker 1: the active offer. You can get up to two tickets 106 00:05:03,760 --> 00:05:08,520 Speaker 1: every Tuesday between August twenty first and September eleventh. So basically, 107 00:05:08,520 --> 00:05:10,000 Speaker 1: you get the code from the t mobile app, you 108 00:05:10,000 --> 00:05:11,920 Speaker 1: go to the Live Nation website, you pop it into 109 00:05:11,960 --> 00:05:14,920 Speaker 1: the website, you get your tickets, and you enjoy the show. 110 00:05:15,080 --> 00:05:17,360 Speaker 1: There you have it. More perks for T mobile customers. 111 00:05:17,400 --> 00:05:19,360 Speaker 1: If you want details, you can go to my website. 112 00:05:19,520 --> 00:05:23,200 Speaker 1: Richontech dot tv. Thanks so much for listening to the podcast. 113 00:05:23,240 --> 00:05:25,440 Speaker 1: If you're enjoying it, why not share it with your friends. 114 00:05:25,720 --> 00:05:28,679 Speaker 1: Take a screenshot of your phone, share it on Instagram Stories, 115 00:05:28,720 --> 00:05:31,479 Speaker 1: and be sure to tag me. I'm Rich Demiro. I'll 116 00:05:31,480 --> 00:05:32,560 Speaker 1: talk to you real soon.