WEBVTT - War for Tech Talent & Information

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<v Speaker 1>From the heart of where innovation, money and power collive

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<v Speaker 1>in Silicon Valley and beyond. This is Bloomberg Technology with

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<v Speaker 1>Emily Jay. I'm Emily Changing in San Francisco, and this

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<v Speaker 1>is Bloomberg Technology. Coming up. In the next hour, President

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<v Speaker 1>Biden calls Russian President Vladimir Putin a war criminal. This

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<v Speaker 1>as the atrocities in Ukraine mount and Ukraine's President Zelinski

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<v Speaker 1>makes a powerful plea to US Congress and Biden himself

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<v Speaker 1>for more help. We're gonna also take you to the

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<v Speaker 1>front lines of the other war. Russia is waging a

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<v Speaker 1>war on information. Plus, I will speak exclusively with Aaron Levy,

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<v Speaker 1>CEO of Box after the company's investor Day, his thoughts

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<v Speaker 1>on another kind of war happening here on the home front,

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<v Speaker 1>and that is the war for talent. In a rapidly

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<v Speaker 1>evolving work world, the idea of work, of course, has

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<v Speaker 1>changed a lot in the last two years. We're gonna

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<v Speaker 1>break down a top work shifting survey and show you

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<v Speaker 1>how there's no going back to how it used to be. Tuesday,

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<v Speaker 1>an employee of Russia's state Channel one television interrupted the

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<v Speaker 1>main broadcast with a protest against putent invasion of Ukraine saying,

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<v Speaker 1>don't believe the propaganda they're lying to you. This protester

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<v Speaker 1>was later taken into custody find but released and is

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<v Speaker 1>now awaiting an additional penalty. I want to talk more

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<v Speaker 1>about all of this with Joan Donovan, the research director

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<v Speaker 1>at the Harvard Kennis Kennedy School shorn Stein Center on Media,

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<v Speaker 1>Politics and Public Policy, and that woman Joan was able

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<v Speaker 1>to release a video of of some more context why

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<v Speaker 1>she was speaking out before she ultimately made that appearance

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<v Speaker 1>on that main news program. But what she did is

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<v Speaker 1>absolutely incredible and and certainly a major risk. She's been

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<v Speaker 1>released from custody in Russia. Why do you think Putin

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<v Speaker 1>would do that? Well, it's the first major test of

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<v Speaker 1>this new law that was put into practice UM a

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<v Speaker 1>few days ago, essentially saying that reporting about this quote

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<v Speaker 1>unquote special military operation had to use certain words, could

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<v Speaker 1>not use the word war. And so this UM editor

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<v Speaker 1>jumping out on screen she worked at the at the

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<v Speaker 1>TV station. UH is a is a huge deal, and

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<v Speaker 1>the fact that she's been let out is it's strange.

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<v Speaker 1>It's actually propelling a lot of conspiracy theories online where uh,

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<v Speaker 1>you know, people are saying this has managed dissent. As

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<v Speaker 1>long as people feel like there's a voice out there

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<v Speaker 1>advocating against the war, then there's not much that they're

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<v Speaker 1>going to do about it. Um. But I happen to

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<v Speaker 1>think that this was an authentic and real UH cry

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<v Speaker 1>from the media itself that they didn't want to be

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<v Speaker 1>part of this UH war. This information blackout, the digitalizing

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<v Speaker 1>curtain coming down in Russia, the blocking of Facebook and Twitter.

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<v Speaker 1>What does this actually mean for everyday Russian citizens? What

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<v Speaker 1>kind of information are they actually receiving? How many of

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<v Speaker 1>them can actually get around the firewalls and access information

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<v Speaker 1>that is available outside the country. Yeah, it's it's it's burdensome,

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<v Speaker 1>but it's not Uh. They can deal with it. Um.

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<v Speaker 1>What's what's happening is essentially that they still have access

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<v Speaker 1>to UH television and radio, and so there's a large

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<v Speaker 1>amount of state media still on the rails. But with

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<v Speaker 1>the Internet it's different because the media from outside of

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<v Speaker 1>Russia has a difficult time penetrating audiences and getting in

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<v Speaker 1>and so Russians have been um. According to some recent

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<v Speaker 1>reporting and Time magazine, for instance, Russians have been creating

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<v Speaker 1>VPN parties where people get together and learn how to

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<v Speaker 1>circumvent the band so that they can access outside content

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<v Speaker 1>that has been banned by the Russian government. Um. What's

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<v Speaker 1>even more difficult, though, is because of the way that

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<v Speaker 1>platform companies have been acting very unevenly, it's hard to

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<v Speaker 1>tell exactly what kind of content people are seeking out

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<v Speaker 1>and if they are essentially trying to seek out um

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<v Speaker 1>more Russian state media because maybe YouTube was the place

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<v Speaker 1>that they originally were or watching it, or if they're

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<v Speaker 1>reaching out and finding more independent news and are able

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<v Speaker 1>to access uh information about the war that may sway

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<v Speaker 1>their opinion. So to that extent, we've obviously seen video

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<v Speaker 1>of Russians protesting in the streets. What do we know

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<v Speaker 1>about how the vast majority of Russian citizens feel about

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<v Speaker 1>the war? Do they support it or are they against it? Well,

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<v Speaker 1>this is another thing. It's complicated by, uh, you know,

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<v Speaker 1>the the the iron curtain, the digital iron curtain, if

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<v Speaker 1>you will. Uh. Lots of independent media, particularly even the

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<v Speaker 1>New York Times have removed their reporters, and so getting

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<v Speaker 1>a sense of what's happening in the streets is difficult

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<v Speaker 1>absent really deeply searching on social media to find TikTok

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<v Speaker 1>videos um. And you know, you're showing footage of people

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<v Speaker 1>burning their Russian passports that they don't want to be

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<v Speaker 1>citizens uh of Russia, knowing what Russia is doing to Ukraine.

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<v Speaker 1>And so as long as those videos and those the

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<v Speaker 1>content about the protests is circulating, we can imagine the

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<v Speaker 1>momentum is going to grow more and more towards this

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<v Speaker 1>anti war sentiment as unfortunately the death toll rises and

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<v Speaker 1>the damage that's being done to the to the Russian

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<v Speaker 1>economy increases. And so that's how I gauge as a

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<v Speaker 1>sociologist what the temperament of the people are is how

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<v Speaker 1>many people are going out in the streets, how many

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<v Speaker 1>people are getting arrested and uh, with every twist and

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<v Speaker 1>turn of the sanctions, how many more people are willing

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<v Speaker 1>to stand up uh for their own freedoms as well

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<v Speaker 1>as to express this anti war sentiment. How are organizations

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<v Speaker 1>like yours finding and debunking disinformation about the war on Ukraine?

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<v Speaker 1>And I'd like to take it one step further, which

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<v Speaker 1>is why does Russia's disinformation campaign matter to a global citizen?

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<v Speaker 1>Why does it matter to someone who isn't in the

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<v Speaker 1>country and not necessarily on their direct receiving end of that. Well,

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<v Speaker 1>the the y is a big deal for us, which

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<v Speaker 1>is why we do this work, which is essentially, UH

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<v Speaker 1>we believe on our team and UM, I think being

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<v Speaker 1>an academic, I believe that humans have a right to

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<v Speaker 1>access the truth. And I believe that if you were

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<v Speaker 1>to search on a platform for you know, did the

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<v Speaker 1>hall cost happen, you shouldn't get a bunch of anti

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<v Speaker 1>Semitic websites and posts. You should actually get content that

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<v Speaker 1>is going to UH satiate that need for information. And

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<v Speaker 1>so when we go out and look for UH disinformation,

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<v Speaker 1>one of the things that we look for is essentially

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<v Speaker 1>what is a hot button issue that has the potential

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<v Speaker 1>to be polarized, and then we look on either side

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<v Speaker 1>of the issue and try to assess First and foremost,

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<v Speaker 1>we look for is there any what we would call

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<v Speaker 1>digital shenanigans going on and their bought networks, questionable engagements,

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<v Speaker 1>UH lots of seemingly to be is spanning accounts participating.

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<v Speaker 1>So that's like the low level easy stuff to spot.

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<v Speaker 1>And then as we start to look at very well

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<v Speaker 1>crafted propaganda campaigns, especially the ones that come out of Russia,

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<v Speaker 1>we see them across every platform. They're not on a

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<v Speaker 1>single platform. They're very well spread out, but they tend

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<v Speaker 1>to have a kernel of the same messaging and they

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<v Speaker 1>sometimes will use a very particular word that it kind

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<v Speaker 1>of comes out of nowhere. Like for instance, at the

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<v Speaker 1>beginning of the war, people had heard the term denazification,

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<v Speaker 1>and that was a very strange word, and so UM

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<v Speaker 1>we looked into that and saw that there were different

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<v Speaker 1>propaganda networks trying to make that uh, that idea that

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<v Speaker 1>putin was going into Ukraine to denazify Ukraine. UM. You know,

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<v Speaker 1>the different networks that you were trying to make that

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<v Speaker 1>happen and why it was not a very successful one.

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<v Speaker 1>Another one that we would look at in particular is

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<v Speaker 1>we're always keeping an eye on things like bio labs

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<v Speaker 1>or bioweapons because of the way in which those words

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<v Speaker 1>were contorted during UM the pandemic, and of course we're

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<v Speaker 1>still in it. But sometimes if you pay attention to

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<v Speaker 1>disinformation long enough, it's in a path earn and so

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<v Speaker 1>we often see the same tropes come back again and

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<v Speaker 1>the same actors come back, and so with the bio

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<v Speaker 1>lab one. Over the past few days, we've been hearing

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<v Speaker 1>that the US and Ukraine have been colluding to build

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<v Speaker 1>biological weapons together. Of course that's UH something that you know,

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<v Speaker 1>people of roundly UH debunked. But at the same time

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<v Speaker 1>it becomes a really important source of UH animosity and confusion,

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<v Speaker 1>and and it can lead to demoralization. UH. You know

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<v Speaker 1>of people that would be in support of ending the

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<v Speaker 1>war feeling as if maybe there's there's something worth um,

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<v Speaker 1>you know, there's something that Russia might be onto here.

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<v Speaker 1>And so I think the last thing I'll say on

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<v Speaker 1>this is that, you know, truth needs an advocate, and

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<v Speaker 1>so our work is that that work. Joan. We're grateful

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<v Speaker 1>for your work to get us to the truth. Thank

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<v Speaker 1>you for breaking down some of these really complex issues,

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<v Speaker 1>Joan Donovan, research director at the Harvard Kennedy School Shorenstein Center.

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<v Speaker 1>Appreciate your time helping students achieve their dreams. That's the

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<v Speaker 1>ultimate goal of the new fintech company Moss by re

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<v Speaker 1>event imagining banking for gen Z and helping students overcome

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<v Speaker 1>financial barriers to pursue higher education. This as we come

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<v Speaker 1>out hopefully of a two year pandemic that has greatly

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<v Speaker 1>impacted young people's schooling and their mental health. I want

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<v Speaker 1>to talk about all of this and more with founder

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<v Speaker 1>and CEO Amira ya Yowe. Amira, thank you so much

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<v Speaker 1>for joining us. You're such a fascinating personal story, and

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<v Speaker 1>I want to start there with what drove you to

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<v Speaker 1>found your company. You were a leader of the Arab

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<v Speaker 1>Spring in Tunisia. You fled to Paris, you couldn't get

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<v Speaker 1>a college degree yourself, and that's what led you to

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<v Speaker 1>the Can you talk a little bit about your background

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<v Speaker 1>and your own experience with social movements? Yeah? Absolutely, Emily,

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<v Speaker 1>thank you for having me. You know, unfortunately a year

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<v Speaker 1>ago my story was not that common. It's becoming very

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<v Speaker 1>common now. It was happening in Ukraine. UM, every every

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<v Speaker 1>global crisis ends up with young people losing their chance

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<v Speaker 1>to a normal life, and that is also higher education.

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<v Speaker 1>Millions of people are actually fleeing to Europe. I was

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<v Speaker 1>one of those students ten years ago. UM. The difference

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<v Speaker 1>is in my case there was no UM. I would

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<v Speaker 1>say like popular um, popular interests. What was happening in Tunisia?

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<v Speaker 1>And so I was an illegal immigrant in France. I

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<v Speaker 1>was not allowed to get a higher education. It is

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<v Speaker 1>the case of most European countries. As an illegal immigrants

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<v Speaker 1>are not allowed to education. I hope Ukraine new students

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<v Speaker 1>will have access to it. I UM, that was obviously

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<v Speaker 1>like the trigger of part of Moss. But the big

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<v Speaker 1>trigger from us is to help everyone get access to

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<v Speaker 1>opportunity and to dignity, and that through our app that

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<v Speaker 1>helps students get higher education, get an education, go to

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<v Speaker 1>college with the less loans, we actually help them get

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<v Speaker 1>free money. Right now, you said on Twitter you lost

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<v Speaker 1>a friend in the war on Ukraine, and you also

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<v Speaker 1>say this isn't the first time you've lost a friend

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<v Speaker 1>to war, but at this time it feels different. Can

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<v Speaker 1>you explain why. Yes, it feels different because it feels

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<v Speaker 1>like it could have been avoided. UM. It is um,

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<v Speaker 1>we know how horrible is put in. UM. I am

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<v Speaker 1>now worried about friends that I have a Ukraine, but

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<v Speaker 1>I'm also worried about friends that I have in Russia

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<v Speaker 1>will also get crushed by the regime. UM. And the

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<v Speaker 1>thing is that the whole world knew about how horribles

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<v Speaker 1>put in, how far he could go, and we waited,

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<v Speaker 1>We waited way too much. UM. I was listening to

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<v Speaker 1>the Lenski and it feels, it feels, it feels lonely

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<v Speaker 1>to be part of their being crop of Europe, but

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<v Speaker 1>at the same time left alone. Now there are three

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<v Speaker 1>million people who have fled Ukraine, many of them are

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<v Speaker 1>young people. How do you think what you've created with

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<v Speaker 1>Mosque could help some of these? Absolutely, they have to

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<v Speaker 1>start over, They have to start over and pursue their

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<v Speaker 1>dreams elsewhere. They may never get to go home. Absolutely,

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<v Speaker 1>I mean they are. They will be needing a lot

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<v Speaker 1>of support to get an education. Um. We we are

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<v Speaker 1>helping students in the US. I hope the US will

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<v Speaker 1>join the efforts of locating and welcoming refugees from Ukraine

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<v Speaker 1>and all the refugees actually in the world. UM. And

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<v Speaker 1>through that, you know, we do have we do have

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<v Speaker 1>students who don't have access to education in the US

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<v Speaker 1>and be treated as a second category citizens in this country,

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<v Speaker 1>like the Dakas students. We do have a ton of

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<v Speaker 1>students who don't come from maybe a wealthy background. They

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<v Speaker 1>who didn't have access to understanding that education is within

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<v Speaker 1>reach or don't have access to that. So with MOSS,

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<v Speaker 1>our goal is to make the dream of higher education

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<v Speaker 1>accessible to everyone. Uh in the US and hopefully soon outside.

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<v Speaker 1>All right, well, we'll be following your progress Loss founder

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<v Speaker 1>and CEO, I'm your a I owe thank you for

0:14:40.200 --> 0:14:51.680
<v Speaker 1>sharing your story with us. A few other stories were watching.

0:14:51.680 --> 0:14:55.240
<v Speaker 1>Amazon is one unconditional approval from the European Union for

0:14:55.400 --> 0:14:58.600
<v Speaker 1>it's planned by MGM for eight point four or four

0:14:58.720 --> 0:15:01.880
<v Speaker 1>or five billion dollars. That deal coming as Amazon faces

0:15:01.880 --> 0:15:05.840
<v Speaker 1>increasing pressure to acquire more programming in the very competitive

0:15:05.840 --> 0:15:08.680
<v Speaker 1>streaming market, and retail sales growth in the U S

0:15:08.680 --> 0:15:11.600
<v Speaker 1>slowing last month is suggesting that consumers are pulling back

0:15:11.680 --> 0:15:15.040
<v Speaker 1>spending in some categories as inflation cuts into buying power.

0:15:15.560 --> 0:15:18.560
<v Speaker 1>Overall sales rose three tents of a percent, but if

0:15:18.600 --> 0:15:22.800
<v Speaker 1>you factor out gas station sales actually fell two tenths

0:15:23.040 --> 0:15:25.840
<v Speaker 1>of a percent. Coming up, I'll be joined by the

0:15:25.840 --> 0:15:28.560
<v Speaker 1>CEO of Box, Aron Levy, and exclusive interview fresh off

0:15:28.560 --> 0:15:31.720
<v Speaker 1>the company's investor day, how he plans to hope to

0:15:31.800 --> 0:15:34.920
<v Speaker 1>keep beating Wall Street expectations, and his thoughts on the

0:15:34.920 --> 0:15:37.800
<v Speaker 1>future of work and the war for talent that is next.

0:15:37.960 --> 0:16:01.480
<v Speaker 1>This is Bloomberg. Welcome back to Bloomore Technology and lead

0:16:01.520 --> 0:16:04.240
<v Speaker 1>changing in San Francisco. Box What are the leading content

0:16:04.280 --> 0:16:08.120
<v Speaker 1>cloud providers? Just finished its annual analyst day. The company

0:16:08.240 --> 0:16:13.440
<v Speaker 1>estimates double digit revenue growth, which may surprise some investors.

0:16:13.440 --> 0:16:16.440
<v Speaker 1>Other software companies which were growing quickly during the pandemic

0:16:16.440 --> 0:16:19.760
<v Speaker 1>are kind of now struggling to maintain that momentum. Joining

0:16:19.760 --> 0:16:22.320
<v Speaker 1>me now the CEO of Box, Aaron Levy. Aaron, good

0:16:22.320 --> 0:16:24.440
<v Speaker 1>to have you back here on the show. Talk to

0:16:24.520 --> 0:16:27.680
<v Speaker 1>us about your outlook here. You're outperforming the streets expectations

0:16:27.720 --> 0:16:32.840
<v Speaker 1>four quarters in a row. What do you attribute this to? Yeah,

0:16:32.840 --> 0:16:35.600
<v Speaker 1>so thanks Emily for having me. Um. Overall, there's sort

0:16:35.600 --> 0:16:39.080
<v Speaker 1>of three big mega trends that that enterprises are dealing

0:16:39.120 --> 0:16:41.880
<v Speaker 1>with right now. The first is the continued push toward

0:16:42.000 --> 0:16:45.480
<v Speaker 1>hybrid work. The second is everything is going digital first,

0:16:45.840 --> 0:16:47.680
<v Speaker 1>even as we come back into offices and as the

0:16:47.720 --> 0:16:50.000
<v Speaker 1>world starts to open up a bit more. And then finally,

0:16:50.000 --> 0:16:54.120
<v Speaker 1>cybersecurity challenges and compliance risks are at the center of

0:16:54.120 --> 0:16:57.080
<v Speaker 1>what every organization is facing today. So when you think

0:16:57.080 --> 0:16:59.880
<v Speaker 1>about those three big mega trends, um the way that

0:17:00.040 --> 0:17:03.760
<v Speaker 1>companies work with their content, that these are their financial documents,

0:17:03.760 --> 0:17:07.480
<v Speaker 1>their contracts, their marketing assets, their most important and sensitive

0:17:07.520 --> 0:17:10.880
<v Speaker 1>intellectual property, and their enterprise. Um all of the ways

0:17:10.920 --> 0:17:13.840
<v Speaker 1>that companies work with that content needs to be shifted

0:17:13.840 --> 0:17:15.680
<v Speaker 1>and changed to be able to support those three big

0:17:15.720 --> 0:17:18.520
<v Speaker 1>trends of people being able to work and collaborate from anywhere,

0:17:18.680 --> 0:17:21.480
<v Speaker 1>being able to automate workflows around content, be able to

0:17:21.560 --> 0:17:24.400
<v Speaker 1>keep it protected and secure. And so we're fortunate because

0:17:24.440 --> 0:17:27.359
<v Speaker 1>we've been building a platform for now over fifteen years

0:17:27.600 --> 0:17:30.000
<v Speaker 1>to build the leading way that companies can manage and

0:17:30.040 --> 0:17:32.680
<v Speaker 1>secure and govern their most sensitive and important data in

0:17:32.680 --> 0:17:35.760
<v Speaker 1>the enterprise UM and UH. And that's what has both

0:17:35.880 --> 0:17:38.639
<v Speaker 1>you know, allowed us to deliver four quarters of accelerating

0:17:38.680 --> 0:17:41.560
<v Speaker 1>revenue growth last year. UH and we believe you know,

0:17:41.600 --> 0:17:44.080
<v Speaker 1>many many years to come as as we put our

0:17:44.119 --> 0:17:47.960
<v Speaker 1>new three year guidance or target model. Just this afternoon.

0:17:48.640 --> 0:17:51.800
<v Speaker 1>You fought off a pretty bitter proxy battle at the

0:17:51.800 --> 0:17:54.320
<v Speaker 1>height of the pandemic, and I'm curious what impact that's

0:17:54.760 --> 0:17:59.840
<v Speaker 1>had on you. Has it influenced strategy and how you

0:18:00.040 --> 0:18:03.879
<v Speaker 1>map out and predict future growth? Yeah? So, UH, you know,

0:18:03.920 --> 0:18:07.520
<v Speaker 1>at the start of our our kind of activist journey, UM,

0:18:07.600 --> 0:18:11.439
<v Speaker 1>we UH you know, partnered with UH with with UH

0:18:11.560 --> 0:18:14.760
<v Speaker 1>you know our investors UH generally and UH and laid

0:18:14.760 --> 0:18:18.440
<v Speaker 1>out more UM aggressive both top line and bottom line

0:18:18.440 --> 0:18:22.239
<v Speaker 1>targets UH to UH to really drive the future of

0:18:22.240 --> 0:18:24.600
<v Speaker 1>the company, and I'm really proud of how the team

0:18:24.640 --> 0:18:26.520
<v Speaker 1>and the company delivered on those targets in the past

0:18:26.560 --> 0:18:29.200
<v Speaker 1>couple of years, especially last year. I think going forward,

0:18:29.240 --> 0:18:32.240
<v Speaker 1>you're going to see us take a very um you know,

0:18:32.280 --> 0:18:35.200
<v Speaker 1>I think UM you know, strategic look at how we

0:18:35.320 --> 0:18:37.400
<v Speaker 1>drive growth in the future. You're gonna see our multi

0:18:37.480 --> 0:18:41.120
<v Speaker 1>product strategy and our content cloud portfolio really driving our

0:18:41.119 --> 0:18:43.159
<v Speaker 1>growth rates in the future. At the same time, we

0:18:43.160 --> 0:18:46.000
<v Speaker 1>think profit um and driving increased profitability is going to

0:18:46.080 --> 0:18:48.399
<v Speaker 1>be important. It has allowed us UH to build a

0:18:48.480 --> 0:18:51.600
<v Speaker 1>much more durable financial model that certainly in this market,

0:18:51.640 --> 0:18:53.560
<v Speaker 1>is UM I think holding up very well and that

0:18:53.600 --> 0:18:55.320
<v Speaker 1>will continue to be the case over the next few

0:18:55.400 --> 0:18:59.400
<v Speaker 1>years and beyond. Now we've been talking a lot about

0:18:59.400 --> 0:19:01.639
<v Speaker 1>the war for town. You and I spoke at almost

0:19:01.640 --> 0:19:04.240
<v Speaker 1>the beginning of the pandemic, and you acknowledge it's going

0:19:04.280 --> 0:19:05.800
<v Speaker 1>to be hard to get people to come back to

0:19:05.840 --> 0:19:09.359
<v Speaker 1>the office at all, especially engineers. And I'm curious what

0:19:09.400 --> 0:19:11.480
<v Speaker 1>you're seeing. I know, you're just starting to reopen your

0:19:11.480 --> 0:19:14.400
<v Speaker 1>offices across the country. Do people want to come back,

0:19:14.520 --> 0:19:18.040
<v Speaker 1>are they actually coming back? And how is the working

0:19:18.040 --> 0:19:23.199
<v Speaker 1>world going to forever be changed by what we have experienced. Yeah, No,

0:19:23.320 --> 0:19:26.160
<v Speaker 1>the world is fully changed. There is no going back

0:19:26.200 --> 0:19:30.159
<v Speaker 1>to kind of pre ways of working. That being said, uh,

0:19:30.200 --> 0:19:32.280
<v Speaker 1>there's a lot of demand both within you know box

0:19:32.359 --> 0:19:34.520
<v Speaker 1>and certainly you know pure companies that we talked to

0:19:34.680 --> 0:19:37.359
<v Speaker 1>for for those that that live in your offices to

0:19:37.600 --> 0:19:41.399
<v Speaker 1>come back in occasionally um or more frequently depending on

0:19:41.400 --> 0:19:43.639
<v Speaker 1>the individual, UM as a means of being able to

0:19:43.680 --> 0:19:45.919
<v Speaker 1>see colleagues in person and be able to kind of

0:19:45.920 --> 0:19:48.119
<v Speaker 1>catch up and and do some of their some of

0:19:48.119 --> 0:19:50.320
<v Speaker 1>their work in person, whether it's a you know, brainstorm

0:19:50.400 --> 0:19:52.640
<v Speaker 1>or in a conference room, or even you know, being

0:19:52.640 --> 0:19:54.640
<v Speaker 1>able to continue to work um, you know, in their

0:19:54.880 --> 0:19:58.360
<v Speaker 1>in their you know um uh you know traditional environment. Uh.

0:19:58.440 --> 0:20:01.960
<v Speaker 1>That being said, we know that that hybrid work is

0:20:02.000 --> 0:20:04.199
<v Speaker 1>the future. So things are not gonna look like they

0:20:04.200 --> 0:20:06.320
<v Speaker 1>were you know two years ago, where everybody kind of

0:20:06.320 --> 0:20:08.600
<v Speaker 1>came into the office every you know, you know, day,

0:20:09.119 --> 0:20:11.160
<v Speaker 1>five days a week. At the same time, I think

0:20:11.320 --> 0:20:14.400
<v Speaker 1>things will be uh not as remote only as they

0:20:14.400 --> 0:20:15.919
<v Speaker 1>have been in the past two years. And so the

0:20:15.960 --> 0:20:19.320
<v Speaker 1>future is hybrid. Uh. And at the center of enabling

0:20:19.320 --> 0:20:23.000
<v Speaker 1>a hybrid strategy is cloud technology and and being digital

0:20:23.040 --> 0:20:25.840
<v Speaker 1>first and how you operate and So for us, that's

0:20:25.840 --> 0:20:28.320
<v Speaker 1>gonna mean that more of our meetings continue to be

0:20:28.359 --> 0:20:31.760
<v Speaker 1>fully virtual. That's gonna mean that we continue to stitch

0:20:31.840 --> 0:20:35.439
<v Speaker 1>together the work that we're doing globally um using the cloud,

0:20:35.440 --> 0:20:37.879
<v Speaker 1>whether you're coming into an office or working remotely. And

0:20:37.920 --> 0:20:39.280
<v Speaker 1>I think that's going to be the case for most

0:20:39.280 --> 0:20:42.360
<v Speaker 1>companies going forward, and and certainly as a platform provider,

0:20:42.760 --> 0:20:44.440
<v Speaker 1>we think that's going to create a huge opportunity for

0:20:44.520 --> 0:20:46.960
<v Speaker 1>us to innovate for customers in this uh in this

0:20:47.000 --> 0:20:49.399
<v Speaker 1>new hybrid workplace where you want to be able to

0:20:49.440 --> 0:20:52.760
<v Speaker 1>share and collaborate on your most important digital information, whether

0:20:52.760 --> 0:20:55.280
<v Speaker 1>you're doing that from home or doing that in an office. UM.

0:20:55.280 --> 0:20:58.320
<v Speaker 1>And that's obviously the platform that we're building out now.

0:20:58.640 --> 0:21:00.919
<v Speaker 1>The question is how hybrid is work world going to be?

0:21:00.960 --> 0:21:03.520
<v Speaker 1>San Francisco, for example, some people say it's a ghost town.

0:21:03.600 --> 0:21:06.639
<v Speaker 1>I saw a raccoon walking down the sidewalk in the

0:21:06.640 --> 0:21:09.480
<v Speaker 1>middle of San Francisco in the middle of the day.

0:21:09.920 --> 0:21:13.520
<v Speaker 1>True story, like I saw that. I saw that raccoon

0:21:13.560 --> 0:21:19.040
<v Speaker 1>before the vandemic. But does San Francisco recover? Does it?

0:21:19.280 --> 0:21:22.080
<v Speaker 1>Do we do we get back to the vibrant city

0:21:22.119 --> 0:21:25.280
<v Speaker 1>filled with tech workers that it was before. Yeah, it's interesting.

0:21:25.359 --> 0:21:27.400
<v Speaker 1>So I live in the peninsula, so I can't. Um,

0:21:27.440 --> 0:21:29.280
<v Speaker 1>you know, I'm not the best proxy for the latest

0:21:29.320 --> 0:21:32.639
<v Speaker 1>goings in San Francisco. I was there last week and

0:21:32.840 --> 0:21:35.959
<v Speaker 1>at least outdoors. Um, to me, it felt pretty similar

0:21:36.000 --> 0:21:38.080
<v Speaker 1>to uh, you know, to how things have looked in

0:21:38.119 --> 0:21:40.200
<v Speaker 1>the past few years, even before the pandemic goes. You know,

0:21:40.240 --> 0:21:42.639
<v Speaker 1>a lot of a lot of bustling around the around

0:21:42.640 --> 0:21:45.200
<v Speaker 1>the city. But that being said, office buildings are clearly

0:21:45.280 --> 0:21:47.600
<v Speaker 1>not a capacity. People are not coming back into the

0:21:47.600 --> 0:21:49.760
<v Speaker 1>office every single day. Um. And that does have a

0:21:49.840 --> 0:21:52.000
<v Speaker 1>you know, probably an impact at some point on the

0:21:52.240 --> 0:21:54.119
<v Speaker 1>on the field of the city. Um. You know. So

0:21:54.160 --> 0:21:57.320
<v Speaker 1>I can't. I can't predict what SF specifically is gonna

0:21:57.320 --> 0:22:00.360
<v Speaker 1>look like. What I do know is the future's hybrid um.

0:22:00.480 --> 0:22:04.480
<v Speaker 1>Different companies, different cultures, different teams, and different individuals will

0:22:04.520 --> 0:22:07.360
<v Speaker 1>likely land on on a different cadence or rhythm as

0:22:07.400 --> 0:22:08.840
<v Speaker 1>to how often they want to come back into an

0:22:08.880 --> 0:22:11.960
<v Speaker 1>office or be fully remote. Um. And so I think

0:22:12.400 --> 0:22:14.800
<v Speaker 1>we're gonna all have to get used to UM. Not

0:22:14.920 --> 0:22:17.280
<v Speaker 1>thinking of this as sort of a you know, a

0:22:17.400 --> 0:22:20.399
<v Speaker 1>binary outcome of either fully remote or you're fully in person,

0:22:20.480 --> 0:22:23.080
<v Speaker 1>but instead one where you know, things are going to

0:22:23.119 --> 0:22:24.960
<v Speaker 1>be hybrid and companies are going to exist on a

0:22:24.960 --> 0:22:28.040
<v Speaker 1>continuum UM around how much of their work is is

0:22:28.080 --> 0:22:30.680
<v Speaker 1>done you know, remotely or fully digitally, and how much

0:22:30.760 --> 0:22:33.160
<v Speaker 1>is done in person. But no matter what, UM, ultimately

0:22:33.160 --> 0:22:34.520
<v Speaker 1>you're gonna need to be able to stitch that work

0:22:34.520 --> 0:22:37.320
<v Speaker 1>together using the cloud UM. And that is a guarantee

0:22:37.359 --> 0:22:40.320
<v Speaker 1>for the future. How concerned are you, Aaron about the

0:22:40.400 --> 0:22:45.080
<v Speaker 1>macro economic outlook right now given a war happening on

0:22:45.080 --> 0:22:48.199
<v Speaker 1>the other side of the world but impacting everyone in

0:22:48.240 --> 0:22:52.680
<v Speaker 1>the world. Yeah, I mean we're we're an interconnected in

0:22:52.760 --> 0:22:56.160
<v Speaker 1>a society and economy and UM. And obviously the the

0:22:56.160 --> 0:22:59.560
<v Speaker 1>the uh, you know, the invasion of Ukraine is isn't

0:22:59.720 --> 0:23:02.600
<v Speaker 1>uh you know, a huge tragedy obviously on a human

0:23:03.040 --> 0:23:05.160
<v Speaker 1>uh you know kind of life, and the impact level UM,

0:23:05.160 --> 0:23:09.119
<v Speaker 1>it obviously does ripple uh you know, economically throughout the world. UM.

0:23:09.160 --> 0:23:11.520
<v Speaker 1>You know, to varying degrees, probably based on the industry

0:23:11.520 --> 0:23:13.720
<v Speaker 1>that you're in. UM. And I'd say it's probably too

0:23:13.720 --> 0:23:16.040
<v Speaker 1>soon to sort of try and model or predict anything

0:23:16.080 --> 0:23:18.640
<v Speaker 1>about what that looks like. UM. But right now our

0:23:18.680 --> 0:23:22.400
<v Speaker 1>focus is you know, anybody UM at box with Ukrainian

0:23:22.400 --> 0:23:25.400
<v Speaker 1>relatives or that's impacted directly by this. Just making sure

0:23:25.440 --> 0:23:28.400
<v Speaker 1>that they're in a good spot to the extent possible

0:23:28.560 --> 0:23:31.320
<v Speaker 1>and uh and that that's sort of our focus. But um,

0:23:31.359 --> 0:23:33.240
<v Speaker 1>you know, I think it's it's premature to sort of

0:23:33.280 --> 0:23:34.960
<v Speaker 1>try and try and model too much of the long

0:23:35.040 --> 0:23:38.840
<v Speaker 1>term economic impact of this. Okay, Aaron Levy, thanks for

0:23:38.920 --> 0:23:41.480
<v Speaker 1>joining us today on your analyst day. I always appreciate

0:23:41.560 --> 0:23:46.920
<v Speaker 1>having you on THEO of box By now taken on Amazon.

0:23:47.040 --> 0:23:49.840
<v Speaker 1>That is a focus of Insta cart CEO c g

0:23:49.960 --> 0:23:53.600
<v Speaker 1>CMO as the grocery delivery embarks at a massive transformation

0:23:53.640 --> 0:23:57.080
<v Speaker 1>that she wants to drive. She Mo spoke exclusively with

0:23:57.160 --> 0:23:59.640
<v Speaker 1>me for our latest edition of Bloomberg Studio One point, Oh,

0:23:59.760 --> 0:24:05.399
<v Speaker 1>to listen. We want to help our grocers of all

0:24:05.440 --> 0:24:08.560
<v Speaker 1>of the technologies they need in order to compete with Amazon.

0:24:08.880 --> 0:24:12.640
<v Speaker 1>To your point, Amazon is investing very heavily in grocery

0:24:12.720 --> 0:24:15.399
<v Speaker 1>and they have a ton of technological abilities, and that

0:24:15.520 --> 0:24:17.760
<v Speaker 1>was a big part of why in my first week

0:24:17.800 --> 0:24:20.959
<v Speaker 1>in the job, I decided to acquire a keeper and

0:24:21.160 --> 0:24:23.760
<v Speaker 1>which is a smart card technology, because I want all

0:24:23.800 --> 0:24:25.600
<v Speaker 1>of the grocers we work with is to have the

0:24:25.720 --> 0:24:29.600
<v Speaker 1>same edge that Amazon has, and so I see I

0:24:29.640 --> 0:24:32.119
<v Speaker 1>see it as my responsibility to build all of the

0:24:32.200 --> 0:24:35.680
<v Speaker 1>technologies that they need to compete with Amazon so that

0:24:35.720 --> 0:24:39.520
<v Speaker 1>we can busy and for for them. Then there's Uber

0:24:39.600 --> 0:24:41.760
<v Speaker 1>and door Dash and Go Puff and Go outside of

0:24:41.760 --> 0:24:43.640
<v Speaker 1>the United States, and the list goes on. How does

0:24:43.680 --> 0:24:46.760
<v Speaker 1>instaccar stand out from all of these different players that

0:24:46.800 --> 0:24:49.360
<v Speaker 1>are competing for a piece of that pine. These players

0:24:49.480 --> 0:24:53.840
<v Speaker 1>fundamentally compete with our grocers. They want to attack the

0:24:53.960 --> 0:24:58.640
<v Speaker 1>market by being first body retailer owning the numentory. And

0:24:58.720 --> 0:25:03.040
<v Speaker 1>so that's another approach at all approaches really building technology

0:25:03.080 --> 0:25:05.880
<v Speaker 1>and fulfshom and to help all grocers. The second thing

0:25:05.920 --> 0:25:10.240
<v Speaker 1>is that displayers are very focused on one particular piece

0:25:10.280 --> 0:25:12.920
<v Speaker 1>of the market, which is quick commerce. And while that's

0:25:12.960 --> 0:25:16.439
<v Speaker 1>really important and we've certainly seen our own convenience business

0:25:16.600 --> 0:25:20.440
<v Speaker 1>double in the last six months, we actually address all

0:25:20.480 --> 0:25:22.720
<v Speaker 1>of the needs that consumers have. We are not just

0:25:22.840 --> 0:25:26.000
<v Speaker 1>quick commerce. Were also the weekly shop. Were also your

0:25:26.040 --> 0:25:30.360
<v Speaker 1>monthly bulk stock up. And that's what we tailers want now. Inevitably,

0:25:30.760 --> 0:25:34.720
<v Speaker 1>after I interview you or Dark Lubert Tony Shoe at

0:25:34.760 --> 0:25:37.920
<v Speaker 1>door Dash, I will get feedback on social media from

0:25:37.920 --> 0:25:41.800
<v Speaker 1>shoppers and drivers who are not happy. Um one insta

0:25:41.840 --> 0:25:44.639
<v Speaker 1>cart shopper posted a picture of an order show they

0:25:44.680 --> 0:25:48.600
<v Speaker 1>delivered fifty one items, got paid seven dollars and not tip.

0:25:49.240 --> 0:25:52.920
<v Speaker 1>Is that representative? No, that's very much not representative. And

0:25:53.280 --> 0:25:56.920
<v Speaker 1>I think you know, fundamentally, shoppers care about their earnings.

0:25:56.960 --> 0:26:00.639
<v Speaker 1>They really want flexible earnings whenever all they want to,

0:26:01.040 --> 0:26:03.399
<v Speaker 1>and so our job is to make sure that they

0:26:03.400 --> 0:26:06.080
<v Speaker 1>have more access to work. So what is representative? What

0:26:06.280 --> 0:26:09.080
<v Speaker 1>is a normal wage for a delivery like that? We're

0:26:09.200 --> 0:26:13.399
<v Speaker 1>very much in line with kind of industry average for

0:26:13.680 --> 0:26:16.439
<v Speaker 1>these kinds of jobs. And so that's something that we

0:26:16.520 --> 0:26:19.360
<v Speaker 1>always try to kind of nudge the consumer of like, hey,

0:26:19.400 --> 0:26:21.600
<v Speaker 1>your shopper did a really good job, can can you

0:26:21.680 --> 0:26:24.520
<v Speaker 1>keep a little more? What if they don't though, right,

0:26:24.640 --> 0:26:27.440
<v Speaker 1>I mean that you're leaving it up to the customer.

0:26:27.560 --> 0:26:30.080
<v Speaker 1>We actually and some customers think, well you should build

0:26:30.080 --> 0:26:33.760
<v Speaker 1>this into your price, Well, we actually do, and and

0:26:33.920 --> 0:26:37.479
<v Speaker 1>we make it very transparent to the shopper before they

0:26:37.480 --> 0:26:40.480
<v Speaker 1>accept an order. What's the order is going to look like,

0:26:40.560 --> 0:26:42.760
<v Speaker 1>how much we're going to pay them and how much

0:26:43.080 --> 0:26:45.639
<v Speaker 1>like the consumer is paying them, and so they can

0:26:45.760 --> 0:26:47.680
<v Speaker 1>decide whether they take an order or whether else they

0:26:47.720 --> 0:26:50.040
<v Speaker 1>refuse it. And that's the kind of flexibility that our

0:26:50.080 --> 0:26:53.560
<v Speaker 1>shoppers really value and the kind of transparency that they want.

0:26:53.720 --> 0:26:56.600
<v Speaker 1>Are you seeing a labor shortage right now and what

0:26:56.640 --> 0:27:00.800
<v Speaker 1>are you doing to combat that? It's different in different places,

0:27:01.000 --> 0:27:04.760
<v Speaker 1>or demographic of shoppers is completely different from food delivery

0:27:04.840 --> 0:27:08.879
<v Speaker 1>and are right sharing where seven women and half of

0:27:08.920 --> 0:27:11.359
<v Speaker 1>them are moms. And that's because a lot of the

0:27:11.480 --> 0:27:14.240
<v Speaker 1>job at instacost is very different than just being in

0:27:14.240 --> 0:27:16.960
<v Speaker 1>the car with strangers. It's about like going to the

0:27:17.000 --> 0:27:20.399
<v Speaker 1>store doing a good job of customer service, of really

0:27:20.440 --> 0:27:23.400
<v Speaker 1>picking the right products for the consumer, and we are

0:27:23.400 --> 0:27:26.760
<v Speaker 1>seeing that being very appealing to women. The instant delivery

0:27:26.760 --> 0:27:29.040
<v Speaker 1>space or you know, fifteen minute delivery space, is that

0:27:29.119 --> 0:27:31.960
<v Speaker 1>something that you want to double down on. It's something

0:27:32.040 --> 0:27:35.240
<v Speaker 1>that we absolutely want to offer because again, we really

0:27:35.280 --> 0:27:38.359
<v Speaker 1>think that our customers want the full range of option.

0:27:38.720 --> 0:27:41.520
<v Speaker 1>Fiften met delivery is not going to be relevant for everything.

0:27:41.560 --> 0:27:43.720
<v Speaker 1>I mean, it's going to be very relevant on Thursday

0:27:43.760 --> 0:27:46.840
<v Speaker 1>night when I'm craving chocolate ice cream and I it's

0:27:46.920 --> 0:27:50.879
<v Speaker 1>really an emergency when that happens, So like cooking over me,

0:27:51.480 --> 0:27:54.560
<v Speaker 1>You've made some strategic acquisitions, as you've mentioned. What about

0:27:54.680 --> 0:27:58.679
<v Speaker 1>in the rapid delivery space, Joker Gorilla, No, we haven't,

0:27:58.800 --> 0:28:02.560
<v Speaker 1>and the main reason is because all of these players

0:28:02.760 --> 0:28:07.080
<v Speaker 1>are doing very much first party grocery, so that means

0:28:07.080 --> 0:28:11.280
<v Speaker 1>the ornamentory uh, and so it's not it's not something

0:28:11.320 --> 0:28:13.879
<v Speaker 1>that's interesting to us because our approach is really build

0:28:13.920 --> 0:28:18.000
<v Speaker 1>the infrastructure so that our grocers can do uh certain

0:28:18.040 --> 0:28:21.360
<v Speaker 1>minute delivery or fifte minute delivery, whereas uh, these players

0:28:21.359 --> 0:28:24.359
<v Speaker 1>are doing it kind of on their own bypassing the grocers.

0:28:24.560 --> 0:28:27.880
<v Speaker 1>Do you think retailers trust you? Do they trust insta Car?

0:28:28.640 --> 0:28:30.600
<v Speaker 1>So you know, when I when I took out the job,

0:28:31.000 --> 0:28:34.480
<v Speaker 1>I was surprised by the strength of our retailer relationships.

0:28:34.480 --> 0:28:37.320
<v Speaker 1>But there was always this kind of lingering questions that

0:28:37.400 --> 0:28:40.800
<v Speaker 1>retailers had for me, which was, you know, what are

0:28:40.840 --> 0:28:43.720
<v Speaker 1>your long term intentions? Are you planning on becoming a

0:28:43.760 --> 0:28:45.760
<v Speaker 1>retailer at some point? And I had to kind of

0:28:45.760 --> 0:28:49.200
<v Speaker 1>address that head on and explain to them in great

0:28:49.280 --> 0:28:52.600
<v Speaker 1>detail why you would make no sense for us to

0:28:52.640 --> 0:28:54.880
<v Speaker 1>really go in that direction and why we were going

0:28:54.880 --> 0:28:57.920
<v Speaker 1>to be able to build a much bigger company if

0:28:57.960 --> 0:29:04.040
<v Speaker 1>we just focused on what work Dot you can catch

0:29:04.080 --> 0:29:07.240
<v Speaker 1>more of my exclusive conversation with instat cart CEO Fiji Semo,

0:29:07.320 --> 0:29:10.600
<v Speaker 1>where we talk about the impact of inflation on food prices,

0:29:11.120 --> 0:29:14.400
<v Speaker 1>her move from Meta and working with Mark Zuckerberg, and

0:29:14.440 --> 0:29:17.800
<v Speaker 1>her journey from a small fishing town in France to

0:29:17.960 --> 0:29:20.720
<v Speaker 1>becoming the head of instat Card. All that on the

0:29:20.800 --> 0:29:24.440
<v Speaker 1>latest episode of Studio one Point Oh. Coming up is

0:29:24.440 --> 0:29:27.200
<v Speaker 1>the n f T fad Losing Steed, how n f

0:29:27.240 --> 0:29:30.320
<v Speaker 1>T sales have fallen and what it means for those

0:29:30.600 --> 0:29:43.320
<v Speaker 1>making a living off them. Next, n f T sales

0:29:43.400 --> 0:29:48.320
<v Speaker 1>had a breakthrough year, with volume hitting twenty three billion

0:29:48.360 --> 0:29:51.120
<v Speaker 1>dollars in the last twelve months, but sales are now

0:29:51.280 --> 0:29:54.040
<v Speaker 1>plunging amid the ongoing sell off and cryptocurrencies. I want

0:29:54.040 --> 0:29:56.320
<v Speaker 1>to dig into this with our crypto contributor for our

0:29:56.360 --> 0:29:58.760
<v Speaker 1>Crypto reportion Ali Bostic. So there's a lot of people

0:29:58.800 --> 0:30:02.880
<v Speaker 1>trying to make money earnings off the n f T industry, Shinali.

0:30:02.920 --> 0:30:04.680
<v Speaker 1>What does this mean for them? Yeah, there's a few

0:30:04.720 --> 0:30:06.520
<v Speaker 1>things here, Emily. First, we have to look at just

0:30:06.640 --> 0:30:08.760
<v Speaker 1>how much the trading has dropped off, and if you

0:30:08.760 --> 0:30:10.760
<v Speaker 1>take a look at this chart here, there was this

0:30:10.880 --> 0:30:13.520
<v Speaker 1>humongous boom according to data from n f T GO,

0:30:13.840 --> 0:30:17.680
<v Speaker 1>and then a significant drop off this year. In January,

0:30:17.720 --> 0:30:21.000
<v Speaker 1>according to non Fungible dot Com, n FT weekly sales

0:30:21.080 --> 0:30:24.440
<v Speaker 1>peaked at nearly a billion dollars and now the past

0:30:24.520 --> 0:30:28.480
<v Speaker 1>week that is less than seventy million dollars, so less

0:30:28.480 --> 0:30:31.000
<v Speaker 1>than one tenth of the weekly sales we've been seeing

0:30:31.040 --> 0:30:33.240
<v Speaker 1>In January. You asked what it means for people who

0:30:33.240 --> 0:30:36.040
<v Speaker 1>are getting paid in this market. So if you're somebody

0:30:36.080 --> 0:30:38.440
<v Speaker 1>who had moved over this story that we had written

0:30:38.480 --> 0:30:41.920
<v Speaker 1>about Spotify and musicians earnings going from three hundred dollars

0:30:41.920 --> 0:30:45.760
<v Speaker 1>to sixty thousand dollars, Remember the price of ethereum from

0:30:45.760 --> 0:30:48.960
<v Speaker 1>a year ago has also declined significantly. In addition to

0:30:49.280 --> 0:30:52.880
<v Speaker 1>sales just dropping off, it has recovered a little bit

0:30:52.880 --> 0:30:54.680
<v Speaker 1>this year, and if you look by market cap it

0:30:54.680 --> 0:30:57.120
<v Speaker 1>has really held up quite a bit as far as

0:30:57.120 --> 0:31:00.000
<v Speaker 1>the market goes. But remember this market still is dominant.

0:31:00.120 --> 0:31:03.320
<v Speaker 1>Did buy a lot of whales, really ten of the

0:31:03.360 --> 0:31:08.400
<v Speaker 1>buyer's accounting for the market here. So why our n

0:31:08.440 --> 0:31:10.960
<v Speaker 1>f T s dropping off, I mean, doesn't have anything

0:31:11.000 --> 0:31:13.520
<v Speaker 1>to do with the macro environment. Yeah, that's a really

0:31:13.600 --> 0:31:16.040
<v Speaker 1>interesting question, because of course we've seen the volatility and

0:31:16.120 --> 0:31:19.200
<v Speaker 1>so many of the cryptocurrencies that we track. But if

0:31:19.240 --> 0:31:20.880
<v Speaker 1>you look at it, I'm going to see a little

0:31:20.880 --> 0:31:24.200
<v Speaker 1>bit here from investor Lee Drogan because he points out

0:31:24.280 --> 0:31:27.760
<v Speaker 1>what we were just showing, that idea that traders trading

0:31:27.840 --> 0:31:30.800
<v Speaker 1>volumes have really fallen off, and what he says is

0:31:30.840 --> 0:31:34.240
<v Speaker 1>that until the volume and retail investors come back, prices

0:31:34.280 --> 0:31:36.400
<v Speaker 1>are not going to go up as well. One thing

0:31:36.480 --> 0:31:38.880
<v Speaker 1>he points to is eight coin and a market that

0:31:38.920 --> 0:31:41.360
<v Speaker 1>can potentially hold up prices for a few days. Whether

0:31:41.400 --> 0:31:44.360
<v Speaker 1>that will really start to bring people back only alright,

0:31:44.400 --> 0:31:47.800
<v Speaker 1>Shinali Bostic, thank you for that update. We're gonna keep

0:31:47.800 --> 0:31:59.920
<v Speaker 1>following on that one, appreciating as more and more comp

0:32:00.000 --> 0:32:02.360
<v Speaker 1>these bring employees back to the office, many are saying,

0:32:02.880 --> 0:32:05.280
<v Speaker 1>I don't think so. A brand new survey by Microsoft

0:32:05.320 --> 0:32:08.120
<v Speaker 1>It's Work Trend Index finds that even more employees are

0:32:08.120 --> 0:32:11.120
<v Speaker 1>considering quitting their jobs this year then last, and then

0:32:11.160 --> 0:32:15.520
<v Speaker 1>more than half of younger workers are contemplating a job change.

0:32:15.560 --> 0:32:17.960
<v Speaker 1>For more on this and the future of work, Jared

0:32:18.000 --> 0:32:23.080
<v Speaker 1>Pitaro Spataro is here, Microsoft's vice president for Modern Work. Jared,

0:32:23.080 --> 0:32:24.440
<v Speaker 1>thank you so much for joining us. So why do

0:32:24.480 --> 0:32:29.000
<v Speaker 1>you think the great resignation is in fact accelerating rather

0:32:29.080 --> 0:32:33.000
<v Speaker 1>than slowing down. Well, you know, the survey data tells

0:32:33.080 --> 0:32:35.160
<v Speaker 1>us that we're just not the same people who went

0:32:35.200 --> 0:32:38.320
<v Speaker 1>home to work in March. Of what's happened over the

0:32:38.320 --> 0:32:39.920
<v Speaker 1>course of the last two years is that people have

0:32:39.960 --> 0:32:42.320
<v Speaker 1>changed in really significant ways. In one of those ways

0:32:42.440 --> 0:32:45.600
<v Speaker 1>is how they think about work. Flexibility has become something

0:32:45.640 --> 0:32:48.120
<v Speaker 1>that's so important to them that they're telling us that

0:32:48.200 --> 0:32:50.400
<v Speaker 1>they are willing to give up other things, including a

0:32:50.400 --> 0:32:52.240
<v Speaker 1>move to a new job, in order to get it.

0:32:53.440 --> 0:32:56.520
<v Speaker 1>What's the biggest mistake companies are make wriking making right

0:32:56.560 --> 0:32:59.640
<v Speaker 1>now as they try to get workers to come back. Well,

0:32:59.680 --> 0:33:01.720
<v Speaker 1>the thing jumped out to me in the survey data.

0:33:01.960 --> 0:33:04.440
<v Speaker 1>When we asked leaders what they were planning to do

0:33:04.480 --> 0:33:07.000
<v Speaker 1>in this return to office, over fifty of them told

0:33:07.080 --> 0:33:09.239
<v Speaker 1>us that they were going to have their employees come

0:33:09.240 --> 0:33:12.200
<v Speaker 1>back full time, five days a week, no flexibility. And

0:33:12.240 --> 0:33:15.680
<v Speaker 1>that contrast with over seventy of workers who say that

0:33:15.760 --> 0:33:18.560
<v Speaker 1>flexibility is something that they treasure, that they want to

0:33:18.560 --> 0:33:20.960
<v Speaker 1>make sure it is the part that they keep coming

0:33:20.960 --> 0:33:23.320
<v Speaker 1>out of the pandemic. So we see some tension being

0:33:23.360 --> 0:33:25.320
<v Speaker 1>set up here that's going to need to be worked

0:33:25.320 --> 0:33:27.800
<v Speaker 1>out over the coming weeks and months. How do they

0:33:27.840 --> 0:33:31.840
<v Speaker 1>work that out? I see talk about managers being wedged

0:33:31.920 --> 0:33:36.200
<v Speaker 1>between the boss and their own teams. That's right, Yeah,

0:33:36.240 --> 0:33:37.920
<v Speaker 1>we do think that managers are going to be the

0:33:38.040 --> 0:33:40.240
<v Speaker 1>key here. You know. The thing that we're findings we

0:33:40.320 --> 0:33:42.360
<v Speaker 1>go and combine all the data points from the research

0:33:42.360 --> 0:33:43.880
<v Speaker 1>and get down and do kind of what we call

0:33:43.960 --> 0:33:47.080
<v Speaker 1>qualitative work, is that the most practical thing you can

0:33:47.080 --> 0:33:49.640
<v Speaker 1>do is encourage your managers to be working with their

0:33:49.640 --> 0:33:52.560
<v Speaker 1>employees and talking through what we call individual and team agreements.

0:33:52.600 --> 0:33:55.200
<v Speaker 1>In other words, Hey, how's flexibility going to play out

0:33:55.200 --> 0:33:56.640
<v Speaker 1>for you? What does it mean? And can we find

0:33:56.640 --> 0:33:59.160
<v Speaker 1>a win win here here at Microsoft. We've done that recently.

0:33:59.160 --> 0:34:01.360
<v Speaker 1>We found that over nine pcent of people who have

0:34:01.440 --> 0:34:03.840
<v Speaker 1>those conversations said that they were able to reach an

0:34:03.880 --> 0:34:06.040
<v Speaker 1>agreement that really worked very well for them. So we've

0:34:06.040 --> 0:34:08.399
<v Speaker 1>got some data that indicates that this can be done.

0:34:08.840 --> 0:34:10.359
<v Speaker 1>You just have to make sure you take the time

0:34:10.360 --> 0:34:12.799
<v Speaker 1>to do it. How's the return to work going at

0:34:12.800 --> 0:34:16.440
<v Speaker 1>Microsoft so far? Well, we are in the process of

0:34:16.480 --> 0:34:18.600
<v Speaker 1>doing that. We've declared here in the Puget Sound the

0:34:18.640 --> 0:34:20.760
<v Speaker 1>Seattle area that we'll be heading back to our final

0:34:20.840 --> 0:34:25.000
<v Speaker 1>stage of flexible work what we call this flexibility stage

0:34:25.520 --> 0:34:28.160
<v Speaker 1>on March. So this month is a big month for

0:34:28.280 --> 0:34:30.920
<v Speaker 1>us UM many of our managers, though I've already had

0:34:30.920 --> 0:34:33.239
<v Speaker 1>those conversations and we feel like, you know, we're set up.

0:34:33.280 --> 0:34:35.239
<v Speaker 1>We're gonna learn just like everybody else. Though there's a

0:34:35.239 --> 0:34:37.640
<v Speaker 1>lot to learn here. It's a very dynamic time. Now,

0:34:37.640 --> 0:34:40.319
<v Speaker 1>there's a big question about the future of emerging technologies

0:34:40.360 --> 0:34:43.360
<v Speaker 1>in the workplace. A lot of talk about the metaverse. Obviously,

0:34:43.480 --> 0:34:46.640
<v Speaker 1>Mark Zuckerberg meta has one vision. Microsoft is working on

0:34:46.680 --> 0:34:51.560
<v Speaker 1>products to take companies to the metaverse. Do employees want

0:34:51.560 --> 0:34:55.600
<v Speaker 1>to work in the metaverse? Well, we asked them that

0:34:55.680 --> 0:34:58.160
<v Speaker 1>it's kind of interesting when we ask the employees about

0:34:58.200 --> 0:35:01.279
<v Speaker 1>the metaverse. Of employees that they didn't even know what

0:35:01.320 --> 0:35:04.160
<v Speaker 1>the metaverse was, but fifty two per cents, so that

0:35:04.200 --> 0:35:07.239
<v Speaker 1>they were open to this idea of using digital immersive

0:35:07.280 --> 0:35:10.320
<v Speaker 1>spaces in the metaverse from meetings and team activities in

0:35:10.360 --> 0:35:12.600
<v Speaker 1>the next year. So we've got this sense that there

0:35:12.640 --> 0:35:14.760
<v Speaker 1>still is a lot to be figured out in the metaverse.

0:35:14.800 --> 0:35:16.960
<v Speaker 1>But let's say just a little over half of people

0:35:16.960 --> 0:35:19.960
<v Speaker 1>are pretty open to being able to use the technology.

0:35:20.040 --> 0:35:22.480
<v Speaker 1>So as we look over the next year, what do

0:35:22.480 --> 0:35:25.320
<v Speaker 1>you think the biggest pain points are going to be,

0:35:25.320 --> 0:35:27.400
<v Speaker 1>Because you know, I talked to a lot of people

0:35:27.800 --> 0:35:32.120
<v Speaker 1>they don't want to go back or they're reevaluating. Well again,

0:35:32.160 --> 0:35:34.640
<v Speaker 1>I think it comes back to this idea of employee

0:35:34.680 --> 0:35:38.640
<v Speaker 1>expectations and comparing those two employer expectations. I think that's

0:35:38.640 --> 0:35:40.680
<v Speaker 1>going to be where we find the friction. If I

0:35:40.719 --> 0:35:42.239
<v Speaker 1>just give you a sense of how people who is

0:35:42.280 --> 0:35:45.160
<v Speaker 1>going to have to compromise the employees are the employers.

0:35:45.800 --> 0:35:47.719
<v Speaker 1>You know, it depends on the market, and today it's

0:35:47.719 --> 0:35:50.239
<v Speaker 1>an employees market, we would say, And so I think

0:35:50.239 --> 0:35:52.759
<v Speaker 1>that employers are gonna learn a lot here um as

0:35:52.800 --> 0:35:56.880
<v Speaker 1>employee as employees kind of talk about how important flexibility is.

0:35:56.920 --> 0:35:59.600
<v Speaker 1>And you know, you cited a stat earlier it's fifty

0:35:59.640 --> 0:36:02.399
<v Speaker 1>two send of gen zs and millennials say that they're

0:36:02.440 --> 0:36:04.279
<v Speaker 1>willing to move over the next year if they don't

0:36:04.320 --> 0:36:07.120
<v Speaker 1>get the flexibility they need. So I think that gives

0:36:07.160 --> 0:36:09.200
<v Speaker 1>you a sense at least for where the employees are

0:36:09.239 --> 0:36:13.160
<v Speaker 1>in their minds. All right, check it out Microsoft's latest

0:36:13.160 --> 0:36:17.280
<v Speaker 1>work Trends report. Fascinating stuff that you uncovered. Jared Spitaro

0:36:17.840 --> 0:36:20.279
<v Speaker 1>of Microsoft, Thanks for joining us, and that does it

0:36:20.360 --> 0:36:23.799
<v Speaker 1>for this edition of Bloomberg Technology Join us. Tomorrow we're

0:36:23.800 --> 0:36:27.640
<v Speaker 1>gonna be speaking with Jennifer te Hatta, CEO of Pager Duty,

0:36:27.800 --> 0:36:32.880
<v Speaker 1>along with Kirsten Green, founder of four Runner Ventures, about

0:36:33.120 --> 0:36:36.760
<v Speaker 1>where she's placing her biggest bets in this market. Plus

0:36:36.840 --> 0:36:40.960
<v Speaker 1>we listen to today's show on our new Bloomberg Technology podcast. Yes,

0:36:41.000 --> 0:36:43.560
<v Speaker 1>this show is now a podcast. You can find it

0:36:43.600 --> 0:36:48.240
<v Speaker 1>on the Terminal online, Apple, Spotify, my Heart. I've listened

0:36:48.239 --> 0:36:50.799
<v Speaker 1>to it myself and it's not bad, um, so I

0:36:50.800 --> 0:36:53.719
<v Speaker 1>hope you'll check it out. I'm Emily Jang in San Francisco.

0:36:54.280 --> 0:37:04.839
<v Speaker 1>This is Bloomberg. Which to kick the people? Which to kick?

0:37:05.120 --> 0:37:09.000
<v Speaker 1>The whip? Whip A whip, which a hig