WEBVTT - Connecting Cities, Changing Communities 0:00:04.280 --> 0:00:07.240 On last week's episode, we discussed the new opportunities in 0:00:07.280 --> 0:00:10.880 the field of virtual reality. We heard from Evelyn Morales, 0:00:10.960 --> 0:00:13.840 the former head of VR at NASA, Jeff Marshall, the 0:00:13.880 --> 0:00:16.840 founder of Ovation, a business built around VR based public 0:00:16.920 --> 0:00:20.599 speaking training, and Daniel McIntyre a K. Danny Mack, the 0:00:20.640 --> 0:00:24.079 director of Community Corrections for Pennsylvania, where he has developed 0:00:24.079 --> 0:00:27.160 an innovative VR program to help inmates prior to release. 0:00:37.159 --> 0:00:40.120 Maybe it seems obvious, but business is changing, and much 0:00:40.120 --> 0:00:43.920 of that change from digital transformation to workplace innovation is 0:00:44.000 --> 0:00:48.000 driven by critical advancements in mobility. Thanks to support from 0:00:48.040 --> 0:00:51.000 Temobile for Business, We're here to explore how five G 0:00:51.200 --> 0:00:54.960 could enable innovations in the life saving efforts of first responders, 0:00:55.240 --> 0:00:57.880 and how new applications could change the way we're able 0:00:57.920 --> 0:01:08.880 to anticipate and react to natural disasters and emergencies. Well, 0:01:08.920 --> 0:01:10.480 it's not at all like a scene in a movie. 0:01:10.520 --> 0:01:12.680 The first fire that I was in was a building 0:01:12.720 --> 0:01:16.360 fire in Hollywood. You can always see the flames, and 0:01:16.440 --> 0:01:18.280 you know, they can always see each other. That's not 0:01:18.319 --> 0:01:20.600 at all what it's like. Pretty much, you go into 0:01:20.680 --> 0:01:23.040 a building and the smoke is down to the ground. 0:01:23.440 --> 0:01:26.040 It's confusing. You can't even see the hand in front 0:01:26.080 --> 0:01:30.600 of your face piece. That's Harold Schappelholman speaking. He's been 0:01:30.640 --> 0:01:35.839 fighting fire since. It's very physical, right. I'm about six 0:01:35.880 --> 0:01:37.920 ft three in height, and so you know. One of 0:01:38.000 --> 0:01:40.080 things that's not intuitive is you've gotta get down as 0:01:40.120 --> 0:01:41.759 low as you can to the ground and yet pull 0:01:42.800 --> 0:01:44.920 charge hose lined into a building. They've got to fight 0:01:44.959 --> 0:01:49.200 the fire, which means that you can't see it. It's exhilarating, 0:01:49.600 --> 0:01:53.560 it's frightening. There's all these things that are happening around you. 0:01:53.800 --> 0:01:56.480 At the same time, you've got to stay focused. One 0:01:56.520 --> 0:01:58.800 of the most important elements of fighting of fire is 0:01:58.840 --> 0:02:01.800 having the right tools. The old days, before we had hoods, 0:02:01.800 --> 0:02:03.800 I mean it would literally burn your ears, so you 0:02:03.760 --> 0:02:06.320 would have if you looked at older firefighters had scarring 0:02:06.360 --> 0:02:09.320 on their ears. But that was also your temperature gauge. 0:02:09.320 --> 0:02:12.079 When it got too hot, then you realize you had 0:02:12.080 --> 0:02:15.760 to get out. So today they're much more encapsulated, which 0:02:15.800 --> 0:02:19.080 also creates a problem because when something goes wrong, it 0:02:19.120 --> 0:02:21.079 goes wrong in a bigger way based upon how far 0:02:21.120 --> 0:02:24.239 away you are from the opening and safety. In two 0:02:24.240 --> 0:02:27.519 thousand and six, Harold Schappelholman became chief of the Menlo 0:02:27.639 --> 0:02:31.680 Park Fight District in California. That leadership role gave him 0:02:31.760 --> 0:02:35.480 a new sense of responsibility to actively seek out and 0:02:35.560 --> 0:02:39.720 sometimes even create new tools to fight fire. Real things 0:02:39.800 --> 0:02:42.119 happened to real people, and a lot of times they're 0:02:42.160 --> 0:02:46.040 sad and unfortunate. But on the same token, you know, 0:02:46.160 --> 0:02:47.680 we're there to do a job and to do it 0:02:47.720 --> 0:02:51.200 as quickly as possible, try and make it better in 0:02:51.240 --> 0:02:52.959 some way, even though we're a little bit late to 0:02:53.000 --> 0:02:56.440 the party. Sometimes I feel obligated, as the leader of 0:02:56.480 --> 0:02:59.280 the organization as well as someone who did this for many, 0:02:59.280 --> 0:03:02.680 many years, to not only bring innovation to the fore 0:03:03.560 --> 0:03:05.720 for the benefit of the community, but equally to bring 0:03:05.720 --> 0:03:07.720 it for our personnel so that we make them much 0:03:07.760 --> 0:03:11.880 more efficient, much more effective protect them in the community 0:03:11.880 --> 0:03:14.800 at a much higher level. It's no secret that the 0:03:14.800 --> 0:03:19.520 community's Harold Protects. Menlo Park, pala Alto Stanford are some 0:03:19.600 --> 0:03:22.600 of the biggest tech hubs in the country, areas not 0:03:22.720 --> 0:03:26.799 just of affluence but also innovation. Facebook is based out 0:03:26.800 --> 0:03:30.720 of Melo Park. Google, Apple, They're all down the street. 0:03:30.880 --> 0:03:34.840 We're surrounded by really really smart, innovated people who either 0:03:34.880 --> 0:03:36.960 work in our community or living it. I mean, I 0:03:37.000 --> 0:03:40.440 don't know that every community has a Google car driving 0:03:40.480 --> 0:03:43.200 around with the things spinning on the roof that's started here. 0:03:43.960 --> 0:03:46.440 We're surrounded by it, we're immersed in it, but we're 0:03:46.480 --> 0:03:50.680 also responding to it. Harold believes that advances in technology 0:03:50.880 --> 0:03:54.400 can make communities safer by giving them more efficient tools 0:03:54.600 --> 0:03:58.200 to detect and respond to all kinds of emergencies, and 0:03:58.320 --> 0:04:01.520 that the advance is promised by five G, lower latency, 0:04:01.840 --> 0:04:05.680 more sensors. Edge computing could radically improve the way we 0:04:05.760 --> 0:04:10.840 respond to crises by enhancing communication, automating critical services, and 0:04:11.000 --> 0:04:16.320 gathering real time data that could save lives. In this 0:04:16.360 --> 0:04:19.800 episode will explore how emergency services are already benefiting from 0:04:19.839 --> 0:04:23.720 new technologies and preparing for the five G future. And 0:04:23.720 --> 0:04:25.919 we'll look at how one smart town is partnering with 0:04:25.960 --> 0:04:28.720 businesses with the goal of improving quality of life for 0:04:28.800 --> 0:04:33.320 citizens and responding better to natural disasters. I'm as Velosen 0:04:33.720 --> 0:04:37.080 and this is This Time Tomorrow, a podcast about how 0:04:37.080 --> 0:04:45.960 advances in connectivity could change the way we live. So 0:04:46.080 --> 0:04:48.760 carry like these stories about how new technologies can play 0:04:48.760 --> 0:04:51.320 a role in places we really think about them. Last 0:04:51.320 --> 0:04:53.560 episode we're in out of space, and Harold was just 0:04:53.640 --> 0:04:56.000 talking about the center of a fire. Yeah, you know. 0:04:56.040 --> 0:04:59.320 They say necessity is the mother of invention, and trying 0:04:59.360 --> 0:05:01.400 to make sure you don't float off into space or 0:05:01.760 --> 0:05:04.880 get trapped in a burning building definitely makes you think 0:05:04.880 --> 0:05:07.400 about building better products for the future. It's also the 0:05:07.440 --> 0:05:09.400 second time in the series we've talked to somebody out 0:05:09.440 --> 0:05:12.080 of Silicon Valley. In the first episode we spoke to 0:05:12.120 --> 0:05:15.160 Andrea Goldsmith, who's both a wire as professor at Stanford 0:05:15.480 --> 0:05:18.360 and the founder of a NASDACK listed public company. So 0:05:18.400 --> 0:05:21.240 it's one of those places where business and technology come 0:05:21.279 --> 0:05:25.000 together for innovations. And Chief Chappelhaman talked about using the 0:05:25.040 --> 0:05:28.440 Menlo Park fire district to test out new commercial products 0:05:28.480 --> 0:05:31.400 that can then be adopted more widely, and that pressure testing, 0:05:31.440 --> 0:05:34.240 I think is important because the chief also warned that 0:05:34.320 --> 0:05:39.040 innovation can sometimes be technically brilliant but practically stupid. Well, 0:05:39.040 --> 0:05:41.800 I need to imagine a tech CEO actually fighting a wildfire. 0:05:41.800 --> 0:05:45.400 They'd show up in one of those tech vests police police. 0:05:45.480 --> 0:05:47.480 Let's say the name of venture capital for a moment. 0:05:48.000 --> 0:05:49.919 But it is why it's so important that the design 0:05:50.000 --> 0:05:52.760 phase is not done in a vacuum exactly. And later 0:05:52.760 --> 0:05:55.200 in this episode, Chief Harold is going to talk all 0:05:55.240 --> 0:05:57.880 about that and in particular how he thinks that the 0:05:57.960 --> 0:06:01.480 data gathering and processing promise I five G could enable 0:06:01.560 --> 0:06:03.760 new types of tools that will help his five fighters 0:06:03.880 --> 0:06:06.920 be more effective and also safer. I read an interesting 0:06:06.960 --> 0:06:11.640 statistic from McKenzie that globally, every second another one hundred 0:06:11.640 --> 0:06:14.240 and twenty seven devices are connected to the Internet. That's 0:06:14.240 --> 0:06:16.960 a lot of devices and potentially a lot of data 0:06:17.000 --> 0:06:19.440 being gathered about us. And one of the people who 0:06:19.480 --> 0:06:22.480 thinks a lot about all of this is Nicole ray Mundo. 0:06:22.920 --> 0:06:26.719 She's the chief information officer of Carrie, North Carolina, and 0:06:26.760 --> 0:06:29.800 she's very focused on partnering with companies to make carry 0:06:29.839 --> 0:06:32.839 one of the most connected towns in America and oz 0:06:33.200 --> 0:06:35.240 you know, you want to listen to this segment if 0:06:35.240 --> 0:06:38.400 you're like, what is a connected town anyway? Just about 0:06:38.400 --> 0:06:48.240 to ask A hundred and seventy thousand that's our population. 0:06:48.560 --> 0:06:51.559 We sit right outside of we searched Triangle Park, which 0:06:51.680 --> 0:06:56.840 is home to lots of headquarters of technology and biotechnology companies. 0:06:57.480 --> 0:07:00.279 So it makes our role here a little bit more 0:07:00.440 --> 0:07:02.680 challenging to make sure that we're meeting the demands of 0:07:02.720 --> 0:07:07.120 our citizens. That's Nicole Raimundo. I wasn't entirely sure what 0:07:07.200 --> 0:07:10.640 it meant to be a chief information officer in local government, 0:07:11.000 --> 0:07:13.320 so when I spoke with Nicole, I was struck by 0:07:13.360 --> 0:07:15.720 how she balanced a pragmatic approach with a kind of 0:07:15.800 --> 0:07:20.080 contagious optimism about the future. My role is really about 0:07:20.840 --> 0:07:23.960 looking at our current solutions and bringing us into a 0:07:24.040 --> 0:07:27.520 modern state, but also really preparing us for the future. 0:07:27.640 --> 0:07:32.400 So that means understanding emerging technologies and how we can 0:07:32.480 --> 0:07:37.160 leverage those across the town. The term smart city, which 0:07:37.320 --> 0:07:39.840 has little to do with the intelligence of the population, 0:07:40.360 --> 0:07:42.440 has long been talked about as a way to boost 0:07:42.520 --> 0:07:45.680 efficiency and improve life for citizens. But it's another one 0:07:45.720 --> 0:07:48.520 of those terms like artificial intelligence, that sounds really good 0:07:48.520 --> 0:07:50.680 in a headline, and as a result, doesn't have a 0:07:50.720 --> 0:07:54.360 clear definition. So when we talk about smart cities, it's 0:07:54.360 --> 0:07:57.320 a term that I actually don't like. Um smart cities, 0:07:57.360 --> 0:08:00.680 I think confers it cities weren't smart before, which I 0:08:00.720 --> 0:08:02.880 think that we were, And I really think about it 0:08:02.920 --> 0:08:09.200 as building a connected community utilizing technology and data analysis 0:08:09.320 --> 0:08:13.680 not only to optimize city functions but grow economic development 0:08:14.080 --> 0:08:17.880 while improving the quality of life for our citizens. One 0:08:17.920 --> 0:08:20.960 thing is clear. To have a truly connected city, it 0:08:21.000 --> 0:08:24.240 will likely involve the expansion of the Internet of things. 0:08:24.920 --> 0:08:30.040 Things like vehicle to vehicle communication or vehicle to infrastructure communication. 0:08:30.480 --> 0:08:33.120 For example, where the light tells your car it's about 0:08:33.160 --> 0:08:36.280 to turn red, so you should slow down. These are 0:08:36.320 --> 0:08:39.280 all a part of the Internet of Things, and IoT 0:08:39.480 --> 0:08:43.440 is already underway with innovations like smart fridges, lights, and thermostats. 0:08:44.160 --> 0:08:46.600 But with the greater connectivity that a five G network 0:08:46.640 --> 0:08:49.400 may provide, the ways in which IoT can connect us 0:08:49.400 --> 0:08:53.080 will vastly expand. So here and carry we started to 0:08:53.080 --> 0:08:56.520 think about what is IoT me knowing that it was 0:08:56.760 --> 0:09:00.319 emerging and going to come very quickly, and we looked 0:09:00.400 --> 0:09:04.600 at leveraging our town Hall campus and we offered that 0:09:04.800 --> 0:09:08.440 up as a testing ground for companies to come in 0:09:08.600 --> 0:09:13.120 and test their technologies, help us understand how to utilize them, 0:09:13.600 --> 0:09:17.440 how to extract the data make better decisions, and we've 0:09:17.520 --> 0:09:20.440 learned a lot from that. Making decisions when it comes 0:09:20.480 --> 0:09:23.360 to local government often means making decisions for the health 0:09:23.440 --> 0:09:26.760 and safety of the community. Nicole took an innovative approach 0:09:26.800 --> 0:09:29.920 to a complex problem by partnering with a tech startup 0:09:29.960 --> 0:09:35.520 and utilizing their new product carries a very proactive community. 0:09:35.640 --> 0:09:38.959 We had the opportunity to apply for a grant through 0:09:39.280 --> 0:09:43.240 Bloomberg and we had learned of a company out of 0:09:43.440 --> 0:09:46.720 m I T called Biobot Analytics, and they had a 0:09:46.760 --> 0:09:50.680 product that you put into your wastewater and test for 0:09:50.720 --> 0:09:54.800 opioid consumption. During the process, though, we really thought about 0:09:54.840 --> 0:09:57.720 what's the best way to use this data. And while 0:09:58.040 --> 0:10:02.559 the consumption data that we received today isn't quite real time, 0:10:02.600 --> 0:10:05.600 it takes about a month, that can certainly change the 0:10:05.679 --> 0:10:09.199 game in how we as a community think about how 0:10:09.240 --> 0:10:12.839 we can address the situation. I absolutely think in real 0:10:12.880 --> 0:10:15.920 time that the future is being able to connect these 0:10:15.920 --> 0:10:19.560 sensors via a network and to a lab. I think 0:10:19.600 --> 0:10:23.040 that's something that they're probably working on because they want 0:10:23.080 --> 0:10:25.400 to see that data in real time just as much 0:10:25.400 --> 0:10:29.080 as the communities do. Whenever we think of data gathering, 0:10:29.320 --> 0:10:33.160 the next natural thought is about my data and my privacy. 0:10:33.559 --> 0:10:36.360 So I asked Nicole how the town balanced the issue 0:10:36.520 --> 0:10:40.280 of data for public use and personal privacy. So the 0:10:40.360 --> 0:10:43.560 issue of privacy, so it's top of mind, right, I 0:10:43.600 --> 0:10:47.320 think that's everyone's big concerned we can't tell which household 0:10:47.400 --> 0:10:51.640 it actually tests about fifteen thousand households. We can't identify 0:10:51.800 --> 0:10:55.480 a person's home or even a neighborhood. We have looked 0:10:55.480 --> 0:10:59.240 at should we develop data privacy policies. That's something that 0:10:59.760 --> 0:11:03.120 we will continue to test that. Nicole works closely with 0:11:03.200 --> 0:11:06.760 researchers but also businesses to test products and get them 0:11:06.760 --> 0:11:10.480 ready for market. And as chief Information Officer of Kerry, 0:11:10.640 --> 0:11:14.120 Nicole's goal is to look at how the town operates holistically. 0:11:15.160 --> 0:11:18.080 So I think often the first cities that did smart 0:11:18.120 --> 0:11:21.920 technologies really did them in siloed ways. But really to 0:11:21.960 --> 0:11:25.880 get the value of how these all work is to 0:11:25.920 --> 0:11:29.240 actually figure out how to connect them all together. So 0:11:29.400 --> 0:11:32.120 let me giving you an example of how we think 0:11:32.160 --> 0:11:37.360 about leveraging IoT technology in the day of the life 0:11:37.360 --> 0:11:41.319 of a citizen that's going to benefit them. So, for example, 0:11:41.840 --> 0:11:45.360 we have a sensor that warns us of a potential flooding. 0:11:46.160 --> 0:11:49.920 That sensor then triggers a work order for our utility 0:11:49.960 --> 0:11:55.160 staff to investigate. They investigate it. That triggers another case 0:11:55.200 --> 0:11:58.640 into our public work staff to respond close the road, 0:11:59.280 --> 0:12:01.720 which then try gears both our three one one and 0:12:02.120 --> 0:12:05.160 one where they're going to get updates, could be video 0:12:05.280 --> 0:12:08.959 from a drone, right, which we can accurately respond to 0:12:09.120 --> 0:12:13.920 citizen and media inquiries. As Nicole tells it, soon the 0:12:13.960 --> 0:12:17.000 whole town starts working automatically to mitigate the spread of 0:12:17.000 --> 0:12:20.320 potential flooding. Then this data right is also sent to 0:12:20.360 --> 0:12:23.720 our intelligent traffic network that's going to adjust the timing 0:12:24.160 --> 0:12:28.760 on nearby intersections and accommodate our traffic roots. It's also 0:12:28.800 --> 0:12:31.360 going to send that same data out to ways, which 0:12:31.400 --> 0:12:36.559 will redirect right private vehicles around the issue. Also gonna 0:12:36.600 --> 0:12:39.200 get the data to our public safety, our cats system, 0:12:39.240 --> 0:12:43.320 our transit system notifying police, fire bus units so everyone 0:12:43.360 --> 0:12:46.560 can be diverted around this area. It can also send 0:12:46.600 --> 0:12:49.600 the information out for public service announcement right, So, whether 0:12:49.679 --> 0:12:55.079 that's text, messaging, social so Twitter, Facebook, notifying our community 0:12:55.120 --> 0:12:59.199 to avoid the area and what's going on. Nicole explained 0:12:59.200 --> 0:13:03.040 to me that what she us described was complete, which 0:13:03.040 --> 0:13:06.000 begged the question, what does the future look like for 0:13:06.000 --> 0:13:08.360 a town like Carry. The work that we're doing and 0:13:08.440 --> 0:13:13.000 Carry is phenomenal, but we don't have walls around Carry. Right. 0:13:13.440 --> 0:13:17.079 I live in a community, I drive to another community, 0:13:17.400 --> 0:13:20.760 I'm running around two different other municipalities, which I think 0:13:20.840 --> 0:13:23.199 is fairly similar to everyone's lives. We're running from place 0:13:23.240 --> 0:13:28.360 to place to place, tornadoes, hurricanes, they don't know town limits, 0:13:28.960 --> 0:13:34.600 So that requires a lot of communication between a lot 0:13:34.720 --> 0:13:38.439 of people, a lot of emergency services. And what does 0:13:38.520 --> 0:13:42.480 that look like. That looks like the combination of information 0:13:42.520 --> 0:13:46.040 for hundreds or even thousands of sensors and the network 0:13:46.120 --> 0:13:49.400 fast enough to process that information and make decisions in 0:13:49.480 --> 0:13:52.760 real time. And this is what makes Nicole excited about 0:13:52.800 --> 0:13:55.720 the potential of five G with the ability that we'll 0:13:55.720 --> 0:13:58.360 have with five G right, we'll be able to work 0:13:58.760 --> 0:14:02.520 through those issues, especially the emergency services. If things were 0:14:02.640 --> 0:14:05.360 to go down and there wasn't communication, we could spin 0:14:05.480 --> 0:14:08.959 up drones with five G and very quickly be able 0:14:09.000 --> 0:14:11.560 to get a network that we could then talk to 0:14:12.160 --> 0:14:14.839 not only emergency services, which is the most important, but 0:14:14.920 --> 0:14:17.640 also our citizens if they're in need of help. So 0:14:17.679 --> 0:14:21.440 I really start to think about the value of five 0:14:21.520 --> 0:14:23.720 G and what it can bring not to a community, 0:14:23.760 --> 0:14:28.280 but really regions and then really across the country. Our jobs, 0:14:28.520 --> 0:14:31.120 especially in city government right is to think about our 0:14:31.120 --> 0:14:35.000 own community first, but as it grows, the value is 0:14:35.040 --> 0:14:38.240 really beyond that because we don't all live work in 0:14:38.400 --> 0:14:42.800 play in one area. Five G connectivity could also provide 0:14:42.840 --> 0:14:47.040 an important enhancement to IoT by allowing the town's technology 0:14:47.120 --> 0:14:52.000 to communicate directly with citizens compatible devices. So, for example, 0:14:52.280 --> 0:14:56.480 we're building this beautiful new downtown park and we think 0:14:56.520 --> 0:15:02.240 about leveraging IoT technology and regards to um environmental sensors. So, 0:15:02.840 --> 0:15:05.640 in case you've never been to North Carolina in the summer, 0:15:06.040 --> 0:15:10.400 it is very hot, So I think about, you know, 0:15:10.560 --> 0:15:12.480 was there is there a way to look at that 0:15:12.520 --> 0:15:16.240 censer and we can send messaging to the folks that 0:15:16.280 --> 0:15:18.640 are in that park, right, So for example, you v 0:15:18.800 --> 0:15:24.280 index hits ten reminder goes out via text messaging that says, hey, 0:15:24.400 --> 0:15:29.840 we have these devices over at whatever locations that offer 0:15:30.000 --> 0:15:33.600 some sort of sunblock solution, please make sure that you're 0:15:33.640 --> 0:15:36.360 reapplying your sun block, as well as a reminder as 0:15:36.360 --> 0:15:38.520 to where the water fountains are to make sure that 0:15:38.560 --> 0:15:41.600 you're kept hydrated. So I think there's interesting ways to 0:15:41.720 --> 0:15:45.760 think about the information that you're gathering in real time 0:15:46.200 --> 0:15:54.040 and use it as enhanced services for your citizens. When 0:15:54.040 --> 0:15:56.640 we come back, we returned to Chief Harold to talk 0:15:56.680 --> 0:15:59.840 about some of the new firefighting technology he's testing that 0:16:00.000 --> 0:16:06.560 will take advantage of next generation wireless connectivity. The future 0:16:06.600 --> 0:16:10.400 with five G is coming today. T Mobile is leading 0:16:10.400 --> 0:16:13.800 the five G charge with thirty billion dollars invested in 0:16:13.840 --> 0:16:18.440 their network to deliver new capabilities. Improved connectivity and true 0:16:18.440 --> 0:16:21.680 mobility provided by an advanced network from T Mobile for 0:16:21.720 --> 0:16:24.640 Business could change the way we all live and work. 0:16:25.320 --> 0:16:28.160 The five G era will take the best technologies available 0:16:28.200 --> 0:16:30.880 today in the wireless space so that you can offer 0:16:30.960 --> 0:16:35.040 new capabilities to your business customers. T Mobile for Business 0:16:35.080 --> 0:16:37.440 knows that the future of business will be powered by 0:16:37.480 --> 0:16:41.600 advancements in wireless networks. With these new technologies opening the 0:16:41.640 --> 0:16:44.720 doors for better ways to get the job done. Business 0:16:44.840 --> 0:16:56.280 is changing. Learn more at t Mobile for Business dot com. So, Kara, 0:16:56.840 --> 0:16:59.040 would you sign up for those some block alerts? Do 0:16:59.040 --> 0:17:00.560 you see how pale I am? I know this is 0:17:00.560 --> 0:17:03.360 a podcast who they can't see me, but I'm quite pale. 0:17:03.800 --> 0:17:05.840 You know. It's funny because when Nicole brought this up, 0:17:05.920 --> 0:17:08.880 I was like, Yes, I would absolutely want this alert. 0:17:09.080 --> 0:17:11.920 I'm kind of seduced by the convenience of it. Well, 0:17:12.000 --> 0:17:14.119 we both live in New York City, which isn't always 0:17:14.160 --> 0:17:16.760 the most convenient place in the world. So if you 0:17:16.800 --> 0:17:19.320 were the c I O of NYC, what do you 0:17:19.359 --> 0:17:24.400 do on day one? Two words? The subway? You really 0:17:24.440 --> 0:17:27.000 are in New Yorker. One of the dilemmas I sometimes 0:17:27.040 --> 0:17:30.760 face on the aforementioned subway is that the train can 0:17:30.880 --> 0:17:34.800 arrive really, really crowded, and I know there's another train coming, 0:17:34.960 --> 0:17:37.159 but I don't know if it's going to be any better. 0:17:37.280 --> 0:17:40.280 So I've faced with that constant dilemma should I stay 0:17:40.359 --> 0:17:42.440 or should I go now? So it might be cool 0:17:42.480 --> 0:17:45.320 if you get alerts about helping you make better decisions 0:17:45.320 --> 0:17:48.280 about which train to take. Yeah, you know, gathering data 0:17:48.320 --> 0:17:50.880 for the sake of personal convenience or even to manage 0:17:50.880 --> 0:17:54.680 a natural disaster could be extremely useful. But I would 0:17:54.720 --> 0:17:57.000 want to be able to opt in, of course, And 0:17:57.000 --> 0:18:00.199 there are questions of access to carry. North Carolina and 0:18:00.280 --> 0:18:04.320 Menlo Park, California are both affluent areas. So as we're 0:18:04.359 --> 0:18:06.440 building out new networks, and as we're still in the 0:18:06.480 --> 0:18:08.880 building phase, we do have to make sure that we're 0:18:08.920 --> 0:18:12.440 bringing best in class wires access to less affluent places. Yeah, 0:18:12.440 --> 0:18:15.440 and that's something some of the wireless carriers are acknowledging 0:18:16.000 --> 0:18:19.359 around the world. Next generation wireless is promising to play 0:18:19.359 --> 0:18:23.359 a role in emergency services even beyond firefighting. You know, 0:18:23.400 --> 0:18:27.080 imagine being able to stream ambulance activity to a doctor 0:18:27.119 --> 0:18:30.280 before the patient arrives at the hospital. Imagine the life 0:18:30.280 --> 0:18:34.720 saving potential of saving a few extra minutes using telemedicine. 0:18:35.119 --> 0:18:38.399 And emergency services are Chief Chappel Hammond's bread and butter. 0:18:38.800 --> 0:18:41.480 He's been working in the fire department for almost four decades, 0:18:41.560 --> 0:18:44.000 and in that time he's not only been fighting fires, 0:18:44.320 --> 0:18:47.359 but also responding to events like nine eleven and the 0:18:47.400 --> 0:18:50.879 Oklahoma City bombing. So when he thinks about building technology 0:18:50.920 --> 0:18:53.679 for a better future of disaster response, he has a 0:18:53.760 --> 0:19:00.159 unique and broad perspective. Being able to help people was 0:19:00.160 --> 0:19:03.280 where I started. I like working, I like being outside, 0:19:04.000 --> 0:19:06.880 you know, I liked every aspect of being physical and 0:19:06.920 --> 0:19:09.040 making a difference that we're able to do in the 0:19:09.080 --> 0:19:12.600 fire service. As to fire Chief Harold not only has 0:19:12.640 --> 0:19:17.000 responsibilities to the local community, but also to the firefighters. 0:19:17.119 --> 0:19:21.640 The of disease and modern building techniques and materials sometimes 0:19:21.720 --> 0:19:25.399 make that more difficult. It's not the old simple, you 0:19:25.440 --> 0:19:29.439 know wood building anymore. That's burning. I mean these structures 0:19:29.440 --> 0:19:33.520 that has contents and or consumable components. It's a much 0:19:33.560 --> 0:19:37.800 more toxic environment for our firefighters. We're exposing these folks 0:19:37.800 --> 0:19:40.520 not just to the stresses the physical and the mental 0:19:40.600 --> 0:19:43.879 as well, but equally. We have a huge seen a 0:19:44.000 --> 0:19:48.200 huge change in the amount of cancer related events that 0:19:48.280 --> 0:19:51.439 we're being exposed to because the changes today and the 0:19:51.440 --> 0:19:54.600 way things are made. There's a lot more petroleum based 0:19:54.600 --> 0:19:57.240 products and everything that's out there in the form of 0:19:57.320 --> 0:20:01.440 plastics and the form of other types of treatments for products. 0:20:01.480 --> 0:20:03.320 And it's a difficult job to do, and we've got 0:20:03.359 --> 0:20:05.440 people who are willing to do it, which is amazing. 0:20:05.520 --> 0:20:08.639 They charge head on into these things. For the chief, 0:20:09.040 --> 0:20:12.240 new technology is not just about the wonder of innovation 0:20:12.520 --> 0:20:16.200 or the bottom line, it's about saving lives. And this 0:20:16.240 --> 0:20:18.440 means he always has an ear out for the products 0:20:18.440 --> 0:20:21.880 that are pushing the frontiers of firefighting forward. I try 0:20:21.920 --> 0:20:25.040 and work with people who innovate and create ahead of 0:20:25.080 --> 0:20:29.399 time and allow them either through our burn training facility 0:20:29.600 --> 0:20:32.919 or by working with us to refine their products so 0:20:32.960 --> 0:20:35.880 they actually do work for us. I mean, we need tools, 0:20:36.440 --> 0:20:39.840 not toys, and we don't have time to sit around 0:20:39.840 --> 0:20:42.840 and play with things that don't work. One of the 0:20:42.840 --> 0:20:45.639 biggest problems that technology could play a powerful role in 0:20:45.680 --> 0:20:52.440 mitigating is the difficulty of navigating a fire. Crawling through 0:20:52.480 --> 0:20:55.880 a burning building, you can't see anything. You're almost better 0:20:55.920 --> 0:20:57.840 to close your eyes so that you know, you focus 0:20:57.960 --> 0:21:01.679 on your other senses of what do I hear? So 0:21:01.720 --> 0:21:05.119 if I hear somebody crying out, if I hear the fire, 0:21:05.200 --> 0:21:07.479 because I can hear the crackling sound, the moving sounds 0:21:08.640 --> 0:21:12.240 to assist five fighters and enhance their senses, The chief 0:21:12.280 --> 0:21:15.280 has long been interested in a product that combines thermal 0:21:15.320 --> 0:21:19.560 imaging and augmented reality. The problem is that early versions 0:21:19.640 --> 0:21:22.879 were just not practical. What's thermal imaging was invented. The 0:21:22.920 --> 0:21:26.600 early versions were helmet mattered. They were huge. I'm surprised 0:21:26.640 --> 0:21:28.639 didn't break somebody's neck. The thing was so big. It 0:21:28.680 --> 0:21:31.960 wasn't functional at least in a field environment. But according 0:21:32.000 --> 0:21:35.639 to Harold, that could all be changing. He and his 0:21:35.720 --> 0:21:38.520 department have been working with a company called Quake to 0:21:38.720 --> 0:21:41.840 develop and test a new fire fighting tool called see Through. 0:21:42.440 --> 0:21:44.919 As we talked about in the last episode of this podcast, 0:21:45.320 --> 0:21:49.440 the higher data rates, lower latency and remote processing promised 0:21:49.440 --> 0:21:52.320 by five G could make mobile VR and a our 0:21:52.400 --> 0:21:56.480 devices much more feasible. We're working with Quake right now 0:21:56.520 --> 0:22:00.359 to develop a item that either goes on your helmet 0:22:00.480 --> 0:22:03.320 or goes in your mask and both allow you hands 0:22:03.400 --> 0:22:06.639 free now to see into the fire. But even better, 0:22:07.000 --> 0:22:10.640 they use like a green screen bordering technology that then 0:22:10.720 --> 0:22:14.040 allows us to frame things and you know, then allows 0:22:14.119 --> 0:22:16.720 us to see what's the heat levels and so forth. 0:22:16.760 --> 0:22:20.080 So we put it on a bunch of our firefighters 0:22:20.200 --> 0:22:23.040 and then ran them through our fire simulation building, so 0:22:23.160 --> 0:22:25.480 it was full of smoke and heat and as close 0:22:25.560 --> 0:22:29.560 to real conditions as you can duplicate. And not only 0:22:29.600 --> 0:22:32.520 did were they more efficient in finding the victim and 0:22:32.560 --> 0:22:35.880 getting them out in a shorter period of time. All 0:22:35.960 --> 0:22:42.520 of them said, we want this now. This technology would 0:22:42.560 --> 0:22:46.320 make us better, It would make us more efficient. My 0:22:46.480 --> 0:22:49.879 gain is if this company can be successful and put 0:22:49.920 --> 0:22:54.679 that new technology into every firefighter's hands, then you know, 0:22:54.840 --> 0:22:58.440 that's a huge improvement for our industry. Harold's career goes 0:22:58.480 --> 0:23:01.800 back decades, but as enthusiasm for technology was more of 0:23:01.800 --> 0:23:05.200 an evolution. I was on a committee with the National 0:23:05.280 --> 0:23:08.080 Instant Science and Technology after nine eleven. I was a 0:23:08.920 --> 0:23:11.480 naysayer of the robots that were brought there. In fact, 0:23:11.560 --> 0:23:15.160 we've come a long way since the early two thousands, 0:23:15.720 --> 0:23:20.320 where all we envisioned was aerial robots, to where we're 0:23:20.359 --> 0:23:25.240 literally able to fly that technology today and not expend 0:23:25.240 --> 0:23:28.160 a whole bunch of money to do it. Those aerial 0:23:28.240 --> 0:23:32.000 robots that Harold was skeptical of other predecessors to drones, 0:23:32.520 --> 0:23:35.320 tool that Harold now believes could be transformative for five 0:23:35.400 --> 0:23:38.440 fighting and that could also be further enabled by five G. 0:23:39.280 --> 0:23:43.000 Drones are amazing pieces of equipment put in the hands 0:23:43.000 --> 0:23:46.640 of public safety personnel who would use them for good. 0:23:46.640 --> 0:23:49.479 I mean literally last year we were flying on the 0:23:49.520 --> 0:23:53.480