1 00:00:00,080 --> 00:00:03,040 Speaker 1: I'm Bradley Johnson. What's one eight hundred d y away? 2 00:00:03,160 --> 00:00:06,760 Speaker 1: Not getting behind the wheel after drinking is the best choice. 3 00:00:07,080 --> 00:00:09,840 Speaker 1: But if you're pulled over, the next best choice it's 4 00:00:09,840 --> 00:00:12,720 Speaker 1: to call one eight hundred d hy away. It's another 5 00:00:12,840 --> 00:00:20,360 Speaker 1: jubilant mornings on the twenties. Tell me I'm moving point five. Hello, Hi, 6 00:00:20,560 --> 00:00:24,319 Speaker 1: Aspeak to Evan. Please, this is Evan Evan, how are you? 7 00:00:24,360 --> 00:00:28,040 Speaker 1: My name is Colby. I'm calling from customer service. We 8 00:00:28,120 --> 00:00:32,319 Speaker 1: received an email from you whining about something. Excuse me, 9 00:00:33,040 --> 00:00:36,720 Speaker 1: I said that you got a complaint. No, you initially 10 00:00:36,760 --> 00:00:38,960 Speaker 1: said that I was whining about something. Why would you 11 00:00:39,000 --> 00:00:41,279 Speaker 1: say that. I'm sorry, I sir, I misspoke. I meant 12 00:00:41,400 --> 00:00:43,720 Speaker 1: you had a complaint, and I was calling to help 13 00:00:43,720 --> 00:00:45,920 Speaker 1: you with your complaints. Oh you're going to help me, Yes, 14 00:00:46,040 --> 00:00:49,680 Speaker 1: I will. What is your issue? Okay, for the fifth time. 15 00:00:50,560 --> 00:00:54,040 Speaker 1: My issue is I purchased a cooker, I returned it 16 00:00:54,480 --> 00:00:56,800 Speaker 1: and I have not received the credit on my credit card. 17 00:00:56,840 --> 00:00:59,360 Speaker 1: I've sent four emails and now you're calling me telling 18 00:00:59,360 --> 00:01:02,240 Speaker 1: me that I'm whining and complaining and I just want 19 00:01:02,280 --> 00:01:04,600 Speaker 1: my credit back on my credit card. Like I said, sir, 20 00:01:04,680 --> 00:01:07,040 Speaker 1: I'm sorry about my use of the word whining. I 21 00:01:07,080 --> 00:01:08,880 Speaker 1: did not mean it like that. Can I put you 22 00:01:08,920 --> 00:01:13,200 Speaker 1: on hold real quick and pull up your account? Okay, okay, 23 00:01:13,280 --> 00:01:20,959 Speaker 1: please hold for one second? All right, all right, sir, 24 00:01:21,000 --> 00:01:24,080 Speaker 1: I'm back you there, I'm here. Okay. So you want 25 00:01:24,080 --> 00:01:26,240 Speaker 1: to buy another slow cooker. That's without trying to do. 26 00:01:26,400 --> 00:01:29,559 Speaker 1: You not want to buy another cook What I want 27 00:01:29,720 --> 00:01:32,240 Speaker 1: is the credit on my credit card. You want to 28 00:01:32,240 --> 00:01:34,720 Speaker 1: purchase it with your credit card, that's fine. I can't 29 00:01:34,760 --> 00:01:37,760 Speaker 1: do that for you. And listen, please, yes, I'm sorry, 30 00:01:37,840 --> 00:01:41,080 Speaker 1: I do not want to purchase another cooker. Did you 31 00:01:41,120 --> 00:01:43,199 Speaker 1: read my email? Sir? It was a second. It sounds 32 00:01:43,240 --> 00:01:45,440 Speaker 1: like you're having trouble with your email. I can't help 33 00:01:45,480 --> 00:01:47,400 Speaker 1: you out with that one bit. You just said you've 34 00:01:47,400 --> 00:01:50,120 Speaker 1: been trying to send my I am not having trouble 35 00:01:50,320 --> 00:01:53,160 Speaker 1: with my email, sir. Correct, But you just said you're 36 00:01:53,200 --> 00:01:55,200 Speaker 1: trying to send an email the way that you're dealing 37 00:01:55,200 --> 00:01:57,760 Speaker 1: with this situation. All I want is a credit on 38 00:01:57,840 --> 00:02:00,639 Speaker 1: my credit card for the product I purchase. It didn't 39 00:02:00,680 --> 00:02:03,480 Speaker 1: work for me that I returned back to your store. Okay, 40 00:02:03,520 --> 00:02:05,760 Speaker 1: where does the part about the four emails come in? 41 00:02:05,800 --> 00:02:07,360 Speaker 1: Because you just mentioned that you tried to send a 42 00:02:07,400 --> 00:02:10,200 Speaker 1: couple of emails and they weren't going through and you're, 43 00:02:10,240 --> 00:02:12,560 Speaker 1: you know, getting a bounce back message or something. Where 44 00:02:12,560 --> 00:02:15,560 Speaker 1: does that calling me today serve? Because I sent before emails. 45 00:02:15,600 --> 00:02:17,760 Speaker 1: That's how you started this conversation. You said, I am 46 00:02:17,800 --> 00:02:20,400 Speaker 1: calling from customer service because I'm responding to the suburb 47 00:02:20,480 --> 00:02:23,160 Speaker 1: emails you sent me. I got it? Okay, Sorry, If 48 00:02:23,160 --> 00:02:25,120 Speaker 1: you could be a little less confusing with what you need, 49 00:02:25,840 --> 00:02:29,840 Speaker 1: I'd really appreciate it. An god, who are you the 50 00:02:29,880 --> 00:02:33,359 Speaker 1: customer service person from hell? Sir? You tried to hire 51 00:02:33,400 --> 00:02:35,640 Speaker 1: you from Sesame Street? Okay, I think I've got it. 52 00:02:35,800 --> 00:02:39,359 Speaker 1: You tried to purchase your slow cooker via email through 53 00:02:39,360 --> 00:02:41,040 Speaker 1: our email system? Is that what you try to do 54 00:02:41,560 --> 00:02:44,080 Speaker 1: through you take? Really? Are you kidding me with this? 55 00:02:44,840 --> 00:02:46,799 Speaker 1: What am I missing? Because I can tell you're upset? 56 00:02:47,160 --> 00:02:50,799 Speaker 1: What part missing is what I'm saying to you. All 57 00:02:50,840 --> 00:02:53,600 Speaker 1: I did was purchase a cooker from your store. It 58 00:02:53,720 --> 00:02:55,880 Speaker 1: did not. If you're asking about the extended warranty, I 59 00:02:55,919 --> 00:02:58,680 Speaker 1: don't know anything about that, and I want think manager now. 60 00:02:58,919 --> 00:03:01,320 Speaker 1: I wouldn't speak to a man. Now, do you want 61 00:03:01,360 --> 00:03:04,200 Speaker 1: to speak to a manager? Can I put you on hold? Please? 62 00:03:04,200 --> 00:03:06,160 Speaker 1: Thank you? Before I put you on hold. I want 63 00:03:06,160 --> 00:03:07,720 Speaker 1: to let you know. If it's about the extended warranty, 64 00:03:07,760 --> 00:03:10,600 Speaker 1: my manager can't help you with that either. Didn't extended warranty. 65 00:03:10,639 --> 00:03:14,080 Speaker 1: As about the credit to my account? Oh okay, just 66 00:03:14,120 --> 00:03:24,079 Speaker 1: hang on for me one second. Hello, this is the manager. 67 00:03:24,200 --> 00:03:27,320 Speaker 1: What seems to be the problem You're didn't tell you 68 00:03:27,360 --> 00:03:31,040 Speaker 1: what the promise, sir? Problem? Okay, I purchased a cooker 69 00:03:31,080 --> 00:03:34,040 Speaker 1: from your store. It didn't work. Sounds to me like 70 00:03:34,160 --> 00:03:41,440 Speaker 1: you're a dumbass. What I talked to my employee Colby, 71 00:03:41,560 --> 00:03:44,480 Speaker 1: and he told me that you're a giant wiener face 72 00:03:45,200 --> 00:03:49,400 Speaker 1: and you should get punched in the What the hell 73 00:03:49,480 --> 00:03:58,680 Speaker 1: did you just say to me? Show what? Rightious? Hey, 74 00:03:58,960 --> 00:04:03,240 Speaker 1: this is not funny, even Evan. This is actually jewel 75 00:04:03,280 --> 00:04:05,160 Speaker 1: from Brook and Jewel in the morning. I'm moving ninety 76 00:04:05,200 --> 00:04:09,720 Speaker 1: two point five doing a phone tap on you. It's 77 00:04:09,760 --> 00:04:15,200 Speaker 1: a joke. Your sister Nicole set you up. She says 78 00:04:15,240 --> 00:04:19,880 Speaker 1: you've been She says you've been emailing customer service non 79 00:04:19,960 --> 00:04:21,360 Speaker 1: stop and they won't get back to you, and you've 80 00:04:21,360 --> 00:04:24,720 Speaker 1: been really upset about it. I'm going to kill her. 81 00:04:24,839 --> 00:04:27,560 Speaker 1: I'm glad I could help you out, though. Oh my god, 82 00:04:27,600 --> 00:04:30,479 Speaker 1: I was like, who the hardiest idiot? I still don't 83 00:04:30,560 --> 00:04:32,960 Speaker 1: understand what your issue is. Sounds like a slow cooker 84 00:04:32,960 --> 00:04:37,800 Speaker 1: worked amazing to me. Who you week up every morning 85 00:04:42,560 --> 00:04:42,760 Speaker 1: five