Speaker 1: What's going on? Rich Demiro here Rich on Tech and
Speaker 1: you are listening to Rich on Tech Live. Have a
Speaker 1: great show lined up for you today. We're going to
Speaker 1: talk about lots of great stuff, including the brand new
Speaker 1: iOS eleven point three. We're going to talk about a
Speaker 1: brand new one and ninety nine dollars, GoPro, the new iPad,
Speaker 1: ways to protect yourself on Facebook, Fitbit reviews are in
Speaker 1: and they're pretty darn good, and Google Home gets some
Speaker 1: new features. My name is Rich Demiro. I'm the tech
Speaker 1: reporter for KTLA five News in Los Angeles. Thanks so
Speaker 1: much for spending your podcasting time with me. Welcome to
Speaker 1: all the folks watching live on Facebook. Thanks to you
Speaker 1: for doing that as well, and thanks for listening. There's
Speaker 1: so much happening in the tech world. My job is
Speaker 1: to keep you guys up to date on all the
Speaker 1: cool things that are happening, and also to kind of
Speaker 1: know what's happening, because, especially with this Facebook stuff, it's
Speaker 1: kind of crazy when you think that we're blindsided by
Speaker 1: all the data that these companies are taking from us
Speaker 1: or that we're giving to them, And the funny thing
Speaker 1: is we're not really blindsided. I mean a lot of
Speaker 1: people are, but the reality is we're the ones giving
Speaker 1: up the information knowingly. But that's my goal, is to
Speaker 1: kind of keep you guys up to date on what
Speaker 1: you're doing, what these companies are asking for, why they're
Speaker 1: asking for it, and just to be a little bit
Speaker 1: more knowledgeable about the stuff that's happening when it comes
Speaker 1: to these companies. So you know, when I saw all
Speaker 1: this stuff happening with Facebook, it was like, yeah, okay,
Speaker 1: I kind of knew that stuff before, but now it
Speaker 1: puts it to the forefront, and I think that's a
Speaker 1: good thing. But if you've been listening to me for
Speaker 1: a while, you've kind of heard about all this stuff.
Speaker 1: I've talked about the data that these companies are collecting.
Speaker 1: I tell you how to make sure you know what's
Speaker 1: going on. I've talked about the third party apps before,
Speaker 1: and it shouldn't come as a big surprise, but it does.
Speaker 1: And so if you're listening, and you guys are the
Speaker 1: exceptions because you're listening to this kind of show, so
Speaker 1: you know a lot more than the average person. But
Speaker 1: the reality is, these tech companies should not make this
Speaker 1: stuff so complicated, They shouldn't make it so crazy. That
Speaker 1: you have to, you know, be doing research on how
Speaker 1: to best protect your privacy on Facebook. It should just
Speaker 1: come naturally inside the app. But what I do here
Speaker 1: is answer your tech questions. So you have a tech question,
Speaker 1: I will answer it. The phone number is three one
Speaker 1: zero five nine four three zero zero three three one
Speaker 1: zero five nine four three zero zero three. We'll talk
Speaker 1: about all that stuff, but let me just start real
Speaker 1: quick with iOS eleven point three. This just came out,
Speaker 1: and I know a lot of us are sort of
Speaker 1: hesitant to download the latest version of iOS the day
Speaker 1: it comes out because we've been burned in the past.
Speaker 1: There's been problems. I personally had my phone disabled for
Speaker 1: twenty four hours because I was one of the first
Speaker 1: people to download an old iOS update and there's a
Speaker 1: problem with it. It was one that they pulled. This
Speaker 1: was a few years back, but it did happen and
Speaker 1: it still can happen. So you know, maybe you don't
Speaker 1: want to download it. I already did, of course, because
Speaker 1: I'm the tech person, so I always want to download
Speaker 1: this stuff immediately. And there's one feature that you guys
Speaker 1: are going to like in this thing, and that is
Speaker 1: the feature on the battery and so there's a new
Speaker 1: feature called Batteries and Performance, and you can go into
Speaker 1: Settings now and battery and you can check it out.
Speaker 1: And I have it right here and I was looking
Speaker 1: at it. And so basically, if you go into Settings,
Speaker 1: you go into your battery, there is a new little
Speaker 1: oh wow, it's already not working there it is, So
Speaker 1: there's low power mode, which we've already had before. But
Speaker 1: then you have this new thing that's called battery Health.
Speaker 1: And so you probably can't see it if you're watching
Speaker 1: on the Facebook Live, but it's right there and it
Speaker 1: says battery Health, and I tap that and it says
Speaker 1: maximum capacity one hundred percent, which is really cool. That
Speaker 1: means to my battery is still doing pretty well. So
Speaker 1: this is a measure of battery capacity relative to when
Speaker 1: it was new. Lower capacity may result in fewer hours
Speaker 1: of usage between charges, so that's kind of cool. I
Speaker 1: like that they're doing that. So they're actually telling you
Speaker 1: when your battery is starting to go debt. So mine's
Speaker 1: at one hundred percent, but over time it will drop down.
Speaker 1: And I don't have an old iPhone here to test
Speaker 1: that on, but that's really interesting. I've never seen that
Speaker 1: measurement before then you have this new thing called peak
Speaker 1: Performance capability, and it says your battery is currently supporting
Speaker 1: peak performance. Now, if my battery was not supporting peak performance,
Speaker 1: it would tell me and it would say I can
Speaker 1: turn it off. So users can now see power management
Speaker 1: feature that dynamically manages maximum performance to prevent unexpected shutdowns,
Speaker 1: and they can turn it off. This feature can be
Speaker 1: found in settings. Battery is available for the iPhone six
Speaker 1: six plus se Success Success plus, iPhone seven and seven plus,
Speaker 1: So that's not even on my phone. It's not even
Speaker 1: an option because they know my phone's pretty new. But
Speaker 1: that's awesome. So that's There's also a new data and
Speaker 1: Privacy icon, so whenever Apple is going to ask for
Speaker 1: access to personal information, they will have this little icon
Speaker 1: which is that's also neat. There's business Chat, which lets
Speaker 1: you chat with businesses like home Depot right inside the
Speaker 1: messages app. And you know, I don't know how much
Speaker 1: that one's gonna get used, but we'll see. I mean,
Speaker 1: I can understand. I definitely have you know, if you
Speaker 1: need to call business or something, you don't want to
Speaker 1: anymore because you want to do everything online on text.
Speaker 1: And so that's a new way to do that. And
Speaker 1: then let's see. iPhone X has new animojis, so now
Speaker 1: you can do line, bear, dragon, or skull. Okay, I
Speaker 1: mean I have had the iPhone ten for a while
Speaker 1: and i've I'll be honest, I've never sent an animoji
Speaker 1: to anyone, but I'll check this out and just for
Speaker 1: you guys, so we'll see what these look like. So
Speaker 1: let's see the new one whereas he Oh, there it
Speaker 1: is skull. Hello though, haha, ho wow wow. Okay, I'll
Speaker 1: record this to you guys. Oh hello, I get ten
Speaker 1: seconds of animoji. That's it.
Speaker 2: Hello.
Speaker 1: I guess that's it, fear. So there's the there's the
Speaker 1: new one right there. Let's see, and don't mind my
Speaker 1: other text messages. I was testing some stuff. I'm writing
Speaker 1: a book on the iPhone and I was testing some
Speaker 1: some features on it. So that's why you've got a
Speaker 1: whole bunch of random stuff in there anyway. Phone numbers
Speaker 1: three five nine four three zero zero three three one
Speaker 1: zero five nine four three zero zero three. While I
Speaker 1: let you guys call in, I'll take some questions from
Speaker 1: the chat. Bob says, hey, Bob, I remember Bob. Bob
Speaker 1: is from my hometown. What do you think when do
Speaker 1: you think my Google Home Mini will work with my Sonos?
Speaker 1: I think there is a way to connect them, but
Speaker 1: it's not pretty. So I know in my sonosapp it
Speaker 1: has some options for connecting your smart speaker. I know
Speaker 1: it works with the Alexa really well. I don't know
Speaker 1: if it works with I don't you know. I don't
Speaker 1: think it works with Google Home just yet. But they
Speaker 1: do have a version of the SOS that does and
Speaker 1: I wonder if you can get or maybe it just
Speaker 1: has Alexa built in. Uh let's see control. Yeah, yeah,
Speaker 1: to get started need a voice enabled so no speaker
Speaker 1: or an Amazon Alexa device. So I don't know. I
Speaker 1: think that that would be soon because Google wants its
Speaker 1: assistant to be everywhere, and I think and SOS wants
Speaker 1: their stuff to be everywhere. I think you let's see
Speaker 1: could you hack it together? You might be able to
Speaker 1: hack it together, but it's not pretty now, I don't know.
Speaker 1: I hope that that happens soon. And uh uh okay, well,
Speaker 1: let's just take a phone call. Let's take our first
Speaker 1: phone call. Nine four nine. You're on with Rich.
Speaker 3: Hi.
Speaker 2: Yeah, indeed, I have a question.
Speaker 1: Hey, Cindy, how you doing good?
Speaker 2: How are you good? Orange County?
Speaker 1: Okay? Great?
Speaker 2: Yeah? Question is how do I do streaming on my
Speaker 2: phone or on my iPad when I'm traveling? Like I
Speaker 2: wanted to watch you know, I was free. I don't
Speaker 2: know it's free. But I have Direct TV and I
Speaker 2: have a hard time loving in when to watch and I'm.
Speaker 1: On the road. You have which one do you have?
Speaker 2: I have Direct TV?
Speaker 1: You have Direct TV and you're having a hard time
Speaker 1: logging in from the road. Is it because of the
Speaker 1: signal or what's the reason?
Speaker 4: Well?
Speaker 2: Uh so it asked me for the password and the ID,
Speaker 2: but one I completed all that and I can't upload
Speaker 2: all the episodes that I recorded. Is there a way
Speaker 2: for me to do that?
Speaker 3: Oh?
Speaker 1: Okay, you want to watch the stuff that's on your
Speaker 1: DVR on your phone when you're on the go, got it?
Speaker 2: Yeah?
Speaker 5: You know.
Speaker 1: I let's see does direct TV allow you to do that?
Speaker 1: I'm trying to remember from when I had Direct TV.
Speaker 1: I have Direct TV Now, I don't think that direct
Speaker 1: TV lets you transfer your DVR recordings. I know that
Speaker 1: Dish Network does because I used to have them and
Speaker 1: they used to let me do that. I think the
Speaker 1: app is mostly on demand. I don't think that you
Speaker 1: can actually transfer your your DVR stuff to the app.
Speaker 1: So I think the app is mostly on demand. Yeah,
Speaker 1: that's that's basically what's happening there. I don't think you
Speaker 1: can get those things transferred over.
Speaker 2: Do you have any recommendation for me if I wanted
Speaker 2: to watch live TV?
Speaker 1: Actually, you know what, I take that back. Hold on,
Speaker 1: I take that back. I'm looking at this right now.
Speaker 1: Hold on, watch recorded direct TV content. If you have
Speaker 1: a Genie DVR model HR forty four or higher. The
Speaker 1: DVR app lets you stream or watch DVR. Okay, hold on.
Speaker 1: You can watch shows a Wi Fi connection after downloading
Speaker 1: them to your device, So make sure your device your
Speaker 1: show has finished recording to your DVR, and when you're
Speaker 1: connected to your home Wi Fi network, open the Direct
Speaker 1: TV app, press watch phone in the right hand corner,
Speaker 1: tap watch your DVR. Your playlist loads, and then you
Speaker 1: press download. So, yes, it does do that. Now, I
Speaker 1: will tell you I remember this. It doesn't work very well,
Speaker 1: or it didn't in my experience, and I also think
Speaker 1: that it didn't download it in a very good quality.
Speaker 1: But it does work, and you do have it. So
Speaker 1: you just need to here. I'll put the link to
Speaker 1: the article right here, and so now you should see
Speaker 1: the link on the comments and you can click there
Speaker 1: and you know, that should tell you how to do it.
Speaker 1: But yeah, you can do it. I kind of forgot,
Speaker 1: it's been a while. I've had my I got rid
Speaker 1: of that about a year ago. But you can do it.
Speaker 1: And it's not pretty. I don't think it's as I
Speaker 1: don't think it's as good as Dish Network was really easy.
Speaker 1: I don't think the Direct TV was as good. Maybe
Speaker 1: it's been improved in the past year. I will say,
Speaker 1: if you want something that's super simple, Netflix is probably
Speaker 1: the easiest to do that with because if you pay
Speaker 1: for you know, Netflix, you can just download shows to
Speaker 1: your tablet really easily and your phone.
Speaker 2: How do you download for I do have Netflix?
Speaker 1: Okay? If you have Netflix?
Speaker 3: Okay?
Speaker 2: Yeah, just downloaded to some Wi Fi to my to
Speaker 2: my I pad of my phone exactly.
Speaker 1: So if you're in in your net be at home, obviously,
Speaker 1: let me get my phone that has my Netflix on it.
Speaker 1: So if you go on your phone and you go
Speaker 1: into Netflix, and then if you look at the menu
Speaker 1: on the left hand side, actually mine just said find
Speaker 1: something to download right away. So if you go into
Speaker 1: your menu and then it's just basically they've added downloads
Speaker 1: and you just say find something to download, download and
Speaker 1: you just select the show. Most of it is their
Speaker 1: original programming, so it's a lot of their TV shows
Speaker 1: and movies and documentaries and you literally just pressed a
Speaker 1: little download button. It's like a little arrow next to
Speaker 1: each show that you want to download, and it's it's amazing.
Speaker 1: It's it's really it's it's kind of like the best
Speaker 1: case scenario for when you're traveling. It's it's very easy
Speaker 1: to use, it works really well. Well all right, Cindy,
Speaker 1: thanks so much for calling in today. I appreciate you. Oh,
Speaker 1: thank you so much. I really like when you listen.
Speaker 1: Thank you all right, awesome, So there you have it. Yeah,
Speaker 1: I forgot about that with the with the DVR when
Speaker 1: I audition network, it was a really simple process for
Speaker 1: that to happen, and for some reason when I switched
Speaker 1: to Direct TV, it just wasn't as good for the download.
Speaker 1: It took him a while. Greg says, I have Direct
Speaker 1: TV also and Netflix. Can I record from there like
Speaker 1: I do on my regular Direct TV programming. So you
Speaker 1: want to, Greg, do you mean you want to record Netflix?
Speaker 1: There is an app that does it. And let's see
Speaker 1: what's it. Uh, what's it called. It's called cloud I
Speaker 1: think it's called cloud on. Yeah, Uh, nope, it's not
Speaker 1: cloud On. What's that? What's that app? Oh? Play on?
Speaker 1: I think it's called play on. Let's see there it is.
Speaker 1: So this this TV this this app I've tested. It's
Speaker 1: called play on. And what that does is it? It
Speaker 1: basically lets you record shows off of Netflix and HBO
Speaker 1: kind of like to a cloud DVR that you can
Speaker 1: then download to your phone. Now I can't vouch for
Speaker 1: the legality of that. I think they operate sort of
Speaker 1: in a gray area when it comes to all this stuff.
Speaker 1: So I really don't know how long that's going to
Speaker 1: be around, but it is legit. I mean, it's kind
Speaker 1: of like you know, if you download, if you if
Speaker 1: you Oh, Greg says, I want to download on my TV,
Speaker 1: not my mobile devices. That I don't really know. But anyway, so,
Speaker 1: I mean this sort of operates in a gray area,
Speaker 1: kind of like a DVR for your home. They're saying that, look,
Speaker 1: we're using the recordings for your personal use. So it's
Speaker 1: legit and I don't know. I've tested it in the past.
Speaker 1: It works. It literally opens up a window like if you,
Speaker 1: let's say you record something from HBO go it literally
Speaker 1: it opens up a window using your account, records this
Speaker 1: and then sends it to your phone. So it's kind
Speaker 1: of weird.
Speaker 4: Uh.
Speaker 1: Mark asks a question. By the way, phone line open
Speaker 1: three one zero five to nine four three zero zero three.
Speaker 1: Mark asks, what do you think about the Ford Lincoln
Speaker 1: car using your cell phone instead of a key?
Speaker 5: Uh?
Speaker 1: I think that's really interesting. I mean, I think if
Speaker 1: it works seamlessly, then it's great. But if you have
Speaker 1: to open up an app every time or do something weird,
Speaker 1: then that's not good. But I did rent a car.
Speaker 1: It's called Maven. It's from GM and uh, let's see
Speaker 1: if I can bring up the website. This is a
Speaker 1: car rental company called Maven, and they gave me a
Speaker 1: car for a weekend to test out. And I will
Speaker 1: tell you it only used the phone as your key
Speaker 1: for the car. So when I had this rental car
Speaker 1: for the weekend, I knew you could unlock it with
Speaker 1: your phone, So I unlocked the car with my phone
Speaker 1: and then I got in and the first thing I
Speaker 1: did was look around for keys, and I couldn't find any.
Speaker 1: So I'm like, wait a second, how do I start
Speaker 1: this car? And sure enough, you do it from your
Speaker 1: phone and or your phone has to be in there.
Speaker 1: I can't remember if I have to start it from
Speaker 1: your phone or if your phone was in the if
Speaker 1: it was just in the car and it would work,
Speaker 1: but either way, it really threw me for a loop.
Speaker 1: And I had this car for the entire weekend. I
Speaker 1: took it to Palm Desert and I was just worried
Speaker 1: the entire time that my phone. Oh I think you
Speaker 1: had to start it. Yes, you had to unlock it
Speaker 1: from your phone, and then you could start it from
Speaker 1: your car. But there was no key. It all happened
Speaker 1: with your phone in the car, and it was It
Speaker 1: was very odd. I mean, it was just strange because
Speaker 1: I kept worrying about not having a good cell phone signal.
Speaker 1: Then I was worried about if my phone goes dead,
Speaker 1: and then I was worried about losing my phone. How
Speaker 1: would I start this car because there was literally no key.
Speaker 1: So I think if those things are figured out, it'll
Speaker 1: be okay. And on linken side, they said that the
Speaker 1: car you can open the door with a code on
Speaker 1: the door. We've seen that before, you know, like if
Speaker 1: you have those cars that have like the little keypad
Speaker 1: on the door, but they also have once you open
Speaker 1: the car, there's a touch screen in the center, you know,
Speaker 1: like your center console screen, and a code keypad shows
Speaker 1: up there. You dial your code in there, and then
Speaker 1: it turns on the car to start it. So I
Speaker 1: guess even if you even if you lose your key
Speaker 1: or your phone rather, you'll still be able to drive
Speaker 1: the car. So anyway, I survived the weekend. It worked.
Speaker 1: Everything worked on the Maven rental and it was it worked.
Speaker 1: But this is the future. I think that the future
Speaker 1: definitely involves just your cell phone as your key. And
Speaker 1: it makes sense because everything else is happening with your
Speaker 1: cell phone too, I mean our our wallet. I still
Speaker 1: have to carry around my wallet to use my you
Speaker 1: know cards, because half the time I use the mobile payment,
Speaker 1: it doesn't work, and I don't know why. I'm like,
Speaker 1: what's going on here? Phone line is open three one
Speaker 1: zero five nine four three zero zero three three one
Speaker 1: zero five nine four three zero zero three And Glenda
Speaker 1: asks what kind of car the kind of car that
Speaker 1: I had was a It was a GM. What was
Speaker 1: that car? It was an suv. It was a small SUV,
Speaker 1: GMC terrain maybe no GMC. Oh, gosh, I forget what
Speaker 1: it was. It was an suv. It was there, GMC
Speaker 1: suv GM, GMC suv. And the one that Ford is
Speaker 1: talking about, it's the Ford Lincoln Aviator. That's the one
Speaker 1: that's coming out with no key. Let's see. Anastasia says,
Speaker 1: I wish I could give up cable. Well you can.
Speaker 1: I mean, it took me a while to do it,
Speaker 1: but I did it. I mean I have an antenna,
Speaker 1: and I have Direct TV now, and I have Netflix,
Speaker 1: and I have Amazon, so I get pretty much everything,
Speaker 1: including Channel five, which you have to have an antenna
Speaker 1: four if you cut the cord because right now they're
Speaker 1: not on any streaming services. So that happens. Three one
Speaker 1: zero five nine four three zero zero three is the
Speaker 1: phone number three one? Oh you are on with Rich?
Speaker 1: Who am I speaking with?
Speaker 5: Yeah?
Speaker 3: Hi, this is Aria calling from Tarzana.
Speaker 1: Hey, what's going on?
Speaker 3: I kind of have a complicated question. I'm sort of
Speaker 3: a teching myself, and I work in the tech industry. Okay,
Speaker 3: I had a really complicated question that I did not
Speaker 3: know how to figure out. Okay, so with all the
Speaker 3: Facebook stuff going on, I downloaded my Facebook data or
Speaker 3: whatever it's called. I just kind of wanted to see
Speaker 3: what information they had, and uh, yeah, I was very
Speaker 3: surprised because you know, I usually didn't care what information
Speaker 3: I have out there, but some of this information was
Speaker 3: uh pretty uh it was pretty uh you know, it
Speaker 3: was pretty eye popping.
Speaker 1: So were you surprised at the most.
Speaker 3: That they had my specific address that I did not
Speaker 3: even know I had anywhere, Like, like I don't even
Speaker 3: I still have my address going to my uh my parents'
Speaker 3: old house, and I've bought an I bought a new condo,
Speaker 3: and I saw that they had that information.
Speaker 1: That's that's impressive.
Speaker 3: Yeah. So I saw this in a particular space, and
Speaker 3: for the life of me, I can't figure out how
Speaker 3: to movie it was under information to submit it to
Speaker 3: lead ads and pages platform.
Speaker 1: Oh that's interesting.
Speaker 3: Yeah, So I literally have like scoured the internet trying
Speaker 3: to see how to get in there and remove because
Speaker 3: they have like my address, my unit number, and my
Speaker 3: zip code.
Speaker 1: Interesting, and have you checked out the new because you know,
Speaker 1: Facebook kind of changed all their privacy settings. Have you
Speaker 1: checked out the new one on mobile to see because
Speaker 1: they said you could. They're making it much easier to
Speaker 1: delete all that stuff.
Speaker 5: You know.
Speaker 3: I deleted my mobile application because of all these reasons.
Speaker 3: And I only access my Facebook from a web browser
Speaker 3: because I don't even want that thing on my phone.
Speaker 3: So I've I just even when I use it on
Speaker 3: my phone, I go through like Google Chrome or Safari
Speaker 3: to gain access to it, just because I don't want
Speaker 3: Messenger application. I don't want any of that stuff on
Speaker 3: my phone. And I probably suggest your callers out there
Speaker 3: listeners do that because because I've heard like they have
Speaker 3: your call records and all that stuff. So but for
Speaker 3: the life of me, I couldn't find this, uh, this
Speaker 3: setting of information submitted to lead Ads and Pages platform
Speaker 3: which supposedly has my specific address, UNI number and zip
Speaker 3: code on there.
Speaker 1: Right, Okay, and that freaked me out the most. I'm
Speaker 1: looking here, Okay, So I'm looking at my AD that
Speaker 1: says under settings and then ad preferences. Okay, well it's
Speaker 1: settings and then ads and so my it has my interests,
Speaker 1: which are automobiles, travel, shopping, and fashion. Okay, food, I went.
Speaker 3: I went and actually did unchecked all those one by one, okay,
Speaker 3: each thing, just to get rid of all.
Speaker 1: That too interesting advertisers I've interacted with. Okay, uh, this
Speaker 1: is really funny. That's advertisers. You visited Chipotle. Okay, that's
Speaker 1: really funny. Ad settings. Let's go through there and let's
Speaker 1: see if that's in there and then hide ad topics
Speaker 1: your information. Okay, let's see if it's in their relationship status, employer,
Speaker 1: job title, education, interested in. Yeah, I don't see anything
Speaker 1: that has my address in here. That's pretty crazy.
Speaker 3: Yeah, so I might actually email Facebook just to see
Speaker 3: how to get and remove that, because you know, if
Speaker 3: all these people have my specific address, you know.
Speaker 1: Yeah, that's interesting.
Speaker 5: Yeah.
Speaker 1: Okay. So it says Facebook's new lead ads allow people
Speaker 1: on mobile to complete forms with just a couple of clicks.
Speaker 1: Oh okay, so that's what it is. It's like an
Speaker 1: auto complete, So that's what it's all about. So basically,
Speaker 1: they're there when you want to. Okay, So I wonder
Speaker 1: if there was when you were buying your house or something,
Speaker 1: if you put in your information and they kept it.
Speaker 1: But it's interesting because it says that, So okay, you've
Speaker 1: got to figure out how to get your information off
Speaker 1: of there, and and I know here's a page. Here's
Speaker 1: a page that I'm looking at. It's called lead ads,
Speaker 1: and that's what's happening. So basically, I think what's happening
Speaker 1: with you is that there was definitely some kind of
Speaker 1: page that you submitted your information to under this new program,
Speaker 1: and that's what it saved that information. So it might
Speaker 1: have been sort of a I don't know, like some
Speaker 1: sort of product or something, but I think that's yeah.
Speaker 3: Maybe I even like bought something, right, a link off
Speaker 3: of Facebook and put my address to have a sense
Speaker 3: of me right, And Okay, I see the link you
Speaker 3: just put in the yes, So I'm gonna definitely follow
Speaker 3: up on that. So I probably have to download the
Speaker 3: Facebook app just to get you and get in there.
Speaker 1: I don't think so. I think you can probably do
Speaker 1: it through Facebook on the desktop. I just think they've
Speaker 1: made it easier on the mobile site. But I would
Speaker 1: I would really go through. I know there's a section
Speaker 1: I would look in even in your payment section and
Speaker 1: see if there's like an addresses. See I'm looking at
Speaker 1: my payments and then I see account settings and I
Speaker 1: see I don't even have an address in there, so
Speaker 1: that's interesting. So yeah, you have to kind of go.
Speaker 1: This is the problem with Facebook is that they have
Speaker 1: so many little things that you have to kind of
Speaker 1: look through every single one of them to see where
Speaker 1: your stuff might be. But that's what I would do,
Speaker 1: is I would go, I think that's what happens. It's
Speaker 1: some sort of payment, or it's it's linked to a
Speaker 1: credit card or something that of that aspect.
Speaker 3: Yeah, it's basically how like iOS autocorrect, like.
Speaker 1: For your email autress exactly.
Speaker 3: If it yep, once you put it in there, well
Speaker 3: I'll look into that. Thank you so much. And I
Speaker 3: always say you're the Anthony boardin of text.
Speaker 1: Oh awesome, so I appreciate that. Thank you so much,
Speaker 1: and have a good day there in Tarzana.
Speaker 3: Thanks.
Speaker 1: All right there you go. Wow. Yeah, see Facebook, it's
Speaker 1: definitely gotten people aware of all this stuff. So yeah.
Speaker 1: Three one zero five nine four three zero zero three.
Speaker 1: Speaking of face Book, you guys know they revamped their
Speaker 1: privacy setting. So if you haven't checked what third party
Speaker 1: apps are connected to your account, I've got the here.
Speaker 1: I'll just send the link all right here so you
Speaker 1: can check, I know, Like I mean, So many of
Speaker 1: you have checked this link because I can tell because
Speaker 1: the numbers on it are crazy. But let's see where
Speaker 1: is it here? It is how to clean Okay, the
Speaker 1: link on my thing is called how to clear out
Speaker 1: old apps that still have access to your information. So
Speaker 1: I'll put that link right there and you guys can
Speaker 1: see that. You guys, oh, can you click it? That's cool.
Speaker 1: So many of you have have clicked that link, but
Speaker 1: if you haven't done it, go through. It's pretty eye
Speaker 1: opening all the different apps that you've connected. Three one
Speaker 1: zero five nine four three zero zero three. Let's talk
Speaker 1: about GoPro. They had a new camera come out today.
Speaker 1: It's called the Entry Level Hero. It's just the Hero.
Speaker 1: It's one hundred ninety nine dollars. This is a very
Speaker 1: cheap GoPro. Is it going to change anything for this company?
Speaker 1: Though I love my GoPro. It is. It takes some
Speaker 1: amazing video. In fact, a lot of the videos you
Speaker 1: see that I shoot I shoot on my GoPro and
Speaker 1: it's great. But here's the thing. I'm a video creator,
Speaker 1: whereas the average person to me is just going to
Speaker 1: continue to use their smartphone. And I think that's the problem.
Speaker 1: We're seeing with GoPro is that people just it's easier.
Speaker 1: Your phone is always charged, it's always on you. It's
Speaker 1: pretty darn good, and you don't have to carry anything separate.
Speaker 1: And I think that's what GoPro is running up against,
Speaker 1: is that people, even for one hundred and ninety nine dollars,
Speaker 1: which is a really cheap go Pro, it's still like, well, wait,
Speaker 1: do I really need this? Why do I need a
Speaker 1: new GoPro. I already have my iPhone or I already
Speaker 1: have my Android. And I agree. Diego says GoPro should
Speaker 1: create a phone, and I agree. I think the play
Speaker 1: here is that a company needs to purchase GoPro and
Speaker 1: build some of their technology into the smartphone. That's what's
Speaker 1: I mean. I don't know. I mean because I used
Speaker 1: to use the LG phones when they had the wide
Speaker 1: angle lenses on them. If you have one of those,
Speaker 1: they're amazing. They just open up so much with your shot.
Speaker 1: You can be really creative with those. But the problem
Speaker 1: is that's only on LG and it's really neat because
Speaker 1: they've got two lenses, one that's super wide and one
Speaker 1: that's regular, and it really lets you become more creative.
Speaker 1: But This is the go Pro Hero. It's one ninety
Speaker 1: nine and it's basically it looks like your regular typical
Speaker 1: GoPro that's high end, except the difference is it does
Speaker 1: not do four K video, which you really don't need anyway.
Speaker 1: For the most part. It does HD video. It's got
Speaker 1: ten megapixel camera, which normally it's twelve. It's got the
Speaker 1: touch display, it's got the voice, it's got water proofing
Speaker 1: and video stabilization. It doesn't have the latest processor though,
Speaker 1: and software that the new GoPro, the Hero six has.
Speaker 1: That's their high end, really high end go Pro and
Speaker 1: that one's amazing stabilization. Video stabilization is just phenomenal. And
Speaker 1: I think the other part about GoPro is that to me,
Speaker 1: when I'm shooting a video with it, I know that
Speaker 1: I have to go and I've got to figure out
Speaker 1: a way to connect a microphone to it. I got
Speaker 1: to figure out to get to get all the video
Speaker 1: off the go Pro, I have to connect it to
Speaker 1: my computer. Even though they have an app, but I
Speaker 1: don't like that automatic. GoPro would like you to just
Speaker 1: install their app on your phone and have the go
Speaker 1: Pro automatically sync the video and bring it to your phone.
Speaker 1: The problem is that eats up all your phone battery,
Speaker 1: so I don't want to do that, so I turned
Speaker 1: that feature off, which means I have to take the
Speaker 1: little the little card out of the go Pro, pop
Speaker 1: it in my computer, copy everything over, and then put
Speaker 1: it back. That's a process. And if you're trying to
Speaker 1: you know, in this day and age, you snap a
Speaker 1: picture on your phone, you share it on Facebook or
Speaker 1: Instagram in about two seconds flat, or you take a
Speaker 1: video on your phone and it's instantly shared somewhere. If
Speaker 1: you're using GoPro, it takes a little bit longer. And
Speaker 1: I know they're advertising their app, the quick App, but
Speaker 1: it still takes a couple of steps to do that
Speaker 1: and to share that video. Christy says, I think the
Speaker 1: GoPros more geared toward expreen extreme sports where you can't
Speaker 1: carry your phone. My dad used it while surfing, and
Speaker 1: I agree it is that's that's where they got their start,
Speaker 1: was the extreme sports market. But the problem is you
Speaker 1: can't build an entire company that's you know, worth billions
Speaker 1: of dollars on one tiny mart section of the of
Speaker 1: the population, and realistically, anyone who has a kid used
Speaker 1: to have a camquarder. That was a huge market for
Speaker 1: so long. But nowadays we don't have camp quarters. We
Speaker 1: have our phones. And so the tough part for GoPro
Speaker 1: is there in this really tough position of convincing people
Speaker 1: why they need to have a separate device other than
Speaker 1: their smartphone. And I agree that's a really really tough argument,
Speaker 1: except in very specific use cases. And so there you
Speaker 1: have it. Let's see. Peter says, I'd get one if
Speaker 1: it were if I were doing professional It's worth it
Speaker 1: absolutely if you're doing anything profess any kind of stuff,
Speaker 1: go Pro would be a good choice. And Peter also
Speaker 1: says would go Pro be a good phone? I think
Speaker 1: so I would love to have a go Pro lens
Speaker 1: and stabilization in my smartphone. That'd be so cool. Three
Speaker 1: one zero five nine four three zero zero three is
Speaker 1: the phone number. Three one zero five to nine four
Speaker 1: three zero zero three. You're listening to Rich on tech Live.
Speaker 1: I'm Rich DeMuro and I'm answering your tech questions Live.
Speaker 1: Diana says, have you seen the new adapter for iPhones
Speaker 1: to download and save your pictures to a flash drive?
Speaker 1: What do you think about it? I think it's really cool,
Speaker 1: it's funny. There must be an advertisement. Someone must have
Speaker 1: promoted this somewhere, because I've I was in Walmart and
Speaker 1: I heard a guy asking about this, and I get
Speaker 1: questions about this all the time, So they must be
Speaker 1: advertising them somewhere. But yes, the one that I like
Speaker 1: is a little bit, a little bit pricier, but I
Speaker 1: think it's going to be better quality in the end.
Speaker 1: There's so many of these things. Oh interesting, Okay, there is.
Speaker 1: When I just googled that, I said, I expand special
Speaker 1: TV offer. Okay, so they must be advertising them on TV.
Speaker 1: So here's the one that I like. It's from sand Disk,
Speaker 1: and it's basically a little flash drive that you plug
Speaker 1: into your iPhone in the bottom. It's a you plug
Speaker 1: it in the lightning port of your iPhone. You can
Speaker 1: transfer all your pictures to this device, and then you
Speaker 1: can pop it in your computer and transfer your pictures
Speaker 1: to your computer if you want, or you can just
Speaker 1: leave them on your on your little flash drive. And
Speaker 1: so I like that. The only thing is I have
Speaker 1: to tell you, if you're going to get one of
Speaker 1: these things and you download your pictures to it, you
Speaker 1: can't just rely on that to save your pictures, you
Speaker 1: have to put them somewhere else, whether that's in the
Speaker 1: cloud or on your computer. You always want your pictures
Speaker 1: in at least two places, so if one place goes down,
Speaker 1: you still have them in the other place. Nine oh nine,
Speaker 1: you're on with Rich Sam. What's up? Sam is a
Speaker 1: regular on the show. Thanks, thanks for calling in. What's up?
Speaker 1: What's that? Oh? The rewards program? Oh? Hold on, hold on, Sam,
Speaker 1: hold on, hold on, hold on. I'm I'm being told
Speaker 1: that people can't hear you. There we go. Okay, Sam
Speaker 1: from Pom is on. Yes, everyone can hear you now,
Speaker 1: I had you turn down. But Sam is a regular
Speaker 1: caller to the show. You guys know that. But he's
Speaker 1: talking about Verizon UP and so tell me this is
Speaker 1: the up rewards.
Speaker 5: Program, right, this is the Upper Rewards program.
Speaker 1: I said no to that back when I as much
Speaker 1: as they tried to get me to sign up for it,
Speaker 1: I was like, I don't know if all my data
Speaker 1: is is worth the money, But tell me what's going on.
Speaker 5: Well, I have the same thing. When they first started this,
Speaker 5: I thought, no, I'm given them no information either, But
Speaker 5: then they sweetened up the deal, so I said, all right,
Speaker 5: what the heck, well, for every three hundred dollars you spend,
Speaker 5: you get this token, and you know they give it,
Speaker 5: and there are really neat things you can get, like
Speaker 5: Laker tickets and Kings tickets and concert tickets, and all
Speaker 5: you need is one ship to do it. But I
Speaker 5: kept trying and trying to get one of these things
Speaker 5: and I couldn't get one. And so then they changed
Speaker 5: the system and they went to this deal where it
Speaker 5: was like a countdown. Anyway, it would take me an
Speaker 5: hour to tell you the whole story. But the bottom
Speaker 5: line is I called them up. They lied to me.
Speaker 5: I didn't know what they were doing. Yeah, they flat
Speaker 5: out told me the system was down and some other stuff.
Speaker 5: And when I found out what was really going on, I, uh, well,
Speaker 5: they gave me a three months worth of service and
Speaker 5: they gave me Laker tickets.
Speaker 1: Oh my god, last night I went.
Speaker 5: Last night, I went to the Laker game and they won.
Speaker 5: It was great.
Speaker 1: That's amazing. How are the seats?
Speaker 5: Yeah? Oh I was right in that first set of
Speaker 5: risers on the south side.
Speaker 1: Yeah, so that's amazing. So see, Sam, this is this
Speaker 1: is what we talk about on the show all the time.
Speaker 1: The squeaky wheel gets the grease. Okay. I think that
Speaker 1: Verizon has some amazing customer service, and I I think
Speaker 1: I told this story on the podcast, but I had.
Speaker 1: When I signed up with Verizon, they charged me thirty
Speaker 1: dollars for each line, right, like an activation.
Speaker 5: Oh yeah, I never pay I never.
Speaker 1: Pay that, okay, and nor should you, because each time
Speaker 1: I signed up. The first time I signed up, they said, oh,
Speaker 1: I said, hey, can you wave that? And they said,
Speaker 1: not in store, but if you call our customer service,
Speaker 1: they'll wave it. I was like, okay, the guy's just
Speaker 1: totally passing passing the buck, right. So the next time
Speaker 1: I go in to activate another line, the guy says
Speaker 1: the same thing, and I was like, interesting, So if
Speaker 1: two different people are saying the same thing, clearly that works.
Speaker 1: I called Verizon and I said, hey, the person in
Speaker 1: store said you can you can credit me for that
Speaker 1: fee and they said, hold on, sure enough, we can.
Speaker 1: And I said, now, wait a second. I activated a
Speaker 1: line a couple of months ago, about three months ago,
Speaker 1: can you waive that fee? And I think it was
Speaker 1: actually thirty five dollars, I can't remember, but sure enough,
Speaker 1: they gave me a credit for both fees. So I
Speaker 1: came out ahead. I think it was sixty or seventy dollars,
Speaker 1: and I felt so good that night, it might have
Speaker 1: been a Friday. I was ready to go out.
Speaker 5: Well, the name of the game is you'd be nice.
Speaker 1: Yes, square, don't get loud.
Speaker 5: They cannot They're not allowed to hang up on you.
Speaker 5: And no matter what they say, I always tell them sorry,
Speaker 5: that doesn't work for me, or it's unacceptable. And I
Speaker 5: always do it from a phone. I don't do it
Speaker 5: for my cell phone. I do it from a home
Speaker 5: phone that's well charged because it can take an hour.
Speaker 1: Oh absolutely, those people can take you one of they'll
Speaker 1: talk to you for a while.
Speaker 5: Yeah. But the magic words when you hear them say
Speaker 5: what do you want?
Speaker 1: That's amazing. So you have to come up. You have
Speaker 1: to have a plan in mind of what's and I
Speaker 1: and I agree with that what's gonna make you happy
Speaker 1: in this situation. For me, when I called in, I
Speaker 1: didn't really care if I was gonna get the seventy
Speaker 1: bucks or thirty five whatever it was. I just I
Speaker 1: just wanted to try. But I agree, you need to
Speaker 1: know what's gonna make you happy in that circumstance when
Speaker 1: you call to complain, and don't be mean. I have
Speaker 1: never been mean to these people because, uh, number number one,
Speaker 1: they take notes. Number two, don't be a jerk. Number three.
Speaker 1: You can always just call someone else and get a
Speaker 1: totally different answer half the time. So if you're frustrated,
Speaker 1: just I've done that.
Speaker 5: I've done that and it works.
Speaker 1: So this Verizon program, by the way I'm looking at it,
Speaker 1: Verizon up, it is the most complicated thing I've ever
Speaker 1: I'm looking at the facts on the website and it
Speaker 1: is so complicated. There's credits, then there's claiming rewards, there's
Speaker 1: super tickets, then there's device dollars. This is way too complicated.
Speaker 1: But but three hundred dollars, So what how many how
Speaker 1: many credits? Like whatever? Like, how many three hundred dollars
Speaker 1: would you have to spend to get Laker tickets normally?
Speaker 5: No, you just need one. You just need one you
Speaker 5: know credit? What So one credit gets.
Speaker 1: Like bucks a month, so in two months I'd have
Speaker 1: a Laker ticket.
Speaker 5: Well, it's getting the ticket, like I just I just
Speaker 5: tried to get them regularly where there's the countdown and
Speaker 5: I'm literally sitting at my phone waiting for the countdown
Speaker 5: to go down to zero so I can get it.
Speaker 5: And I did it twice, and I did the thing.
Speaker 5: The button never even went black, it just stayed.
Speaker 1: So there's so reason. There's an element of like, you
Speaker 1: might not. You can't just like go on and redeem
Speaker 1: for them at that.
Speaker 5: No, Okay, you're not guaranteed anything because there's a zillion
Speaker 5: people trying to get these tickets.
Speaker 3: I mean, if you're lucky, you're lucky got it.
Speaker 5: But I did get I did get four months of
Speaker 5: Apple Radio for free with one of my things.
Speaker 1: Oh my gosh, Well that wasn't bad. I think you
Speaker 1: need your own show and just tell people how to
Speaker 1: do all this stuff. Hey, you know, I like free Hey,
Speaker 1: we all do. I mean, it's it's you know, And
Speaker 1: here's the thing. We're spending so much money on these
Speaker 1: things Apple Music. It doesn't you know if you got
Speaker 1: how'd you get four months free on that?
Speaker 5: That was just it was one of the things that
Speaker 5: was available at the time.
Speaker 1: That's okay, you got interesting. I think they gave three
Speaker 1: months when I first joined a long time ago. Wow. Well,
Speaker 1: see this is this is a lesson learned from from
Speaker 1: Sam and Pomona, is you gotta, you gotta, you gotta
Speaker 1: talk to these companies and be nice and you will
Speaker 1: eventually talk their ear off or they just want to
Speaker 1: get off the phone with you and finally give you
Speaker 1: what you want.
Speaker 5: Hey, Rich, I gotta go. Doctor's off.
Speaker 1: Okay, have a good day. Okay, hope everything's well? All right?
Speaker 1: There you go, Sam is uh is heading into the
Speaker 1: uh the doctor's office. I always wonder where you people
Speaker 1: watched this show, but now we know. Three one zero
Speaker 1: five nine four three zero zero three. Uh oh, my phone,
Speaker 1: Patty says, my phone is out of juice. I could
Speaker 1: sure use a booster. Well, you know, that's I think
Speaker 1: an entry for the contest. If you watch on Facebook.
Speaker 1: There's a contest that I do where I give away something,
Speaker 1: usually during the live podcast. So when you're listening on
Speaker 1: the podcast in the car or whatever. I don't really
Speaker 1: do that because it's kind of tough for me to
Speaker 1: I don't. I haven't figured out a way to do
Speaker 1: that easily. But if you're listening, if you're watching on Facebook,
Speaker 1: I can do that. So Christy says, she's watching while
Speaker 1: she pays the bills. Ah, I usually pay the bills
Speaker 1: on Friday, because that's payday on Thursday. I'm out of money,
Speaker 1: so Friday is the day that I pay those or
Speaker 1: maybe you're getting a head start. Maybe you know you're
Speaker 1: getting paid tomorrow, so you're already writing those checks. All right,
Speaker 1: let's see what else. Oh, speaking of that, this is interesting,
Speaker 1: Kelly asks, can you hyperlink to that Facebook app info
Speaker 1: I did? It's in there. It's in the comments. This
Speaker 1: should be in there. You might have to scroll up
Speaker 1: a bit. But this is an app that I've been
Speaker 1: trying and oh, Test says she's listening for the first time.
Speaker 1: Thanks for listening, Tests with a smiley face, so that
Speaker 1: means you might be enjoying it. This is a really
Speaker 1: interesting app that I've been testing out and it's called
Speaker 1: it just came out this week. It's called Debits dB X.
Speaker 1: And so if you've listened to me at all, you
Speaker 1: know that I'm a big fan of cash is King.
Speaker 1: I'm a Dave Ramsey follower. I really like cash. I
Speaker 1: really like my debit card, and I don't like my
Speaker 1: credit card as much. In fact, I don't even carry
Speaker 1: a credit card in my wallet because I can't be trusted.
Speaker 1: My wife yesterday we were out shopping and every story
Speaker 1: went into I couldn't buy anything because I didn't have
Speaker 1: a card. I'd only had my debit card. And she's like, seriously,
Speaker 1: how come you don't carry your credit card. I'm like,
Speaker 1: because I can't be trusted. I will just spend it
Speaker 1: and spend and spend, so I don't even carry it anyway.
Speaker 1: But I do like the idea of this app because
Speaker 1: the problem with the debit card is there's no buffer
Speaker 1: between you and your money once you spend it or
Speaker 1: you use it. And I really don't like using it
Speaker 1: online because if someone gets your number, that's it. They've
Speaker 1: got all your your money, and then you have to
Speaker 1: fight back for your own money. And so this is
Speaker 1: why I kind of like this this this app, it's
Speaker 1: called Debits, and what it does is it combines your
Speaker 1: credit card. It basically turns your debit card or your
Speaker 1: credit card into a debit card. So you sign up
Speaker 1: with this app, you link your credit card, you link
Speaker 1: your checking account, and then every charge you make on
Speaker 1: your credit card they paid off the next morning. And
Speaker 1: you can set all kinds of rules, so you can
Speaker 1: say I only want things paid off under fifty dollars
Speaker 1: I only want if I have a certain amount of
Speaker 1: money in my checking account. Maybe if I have, you know,
Speaker 1: three hundred dollars or less, stop making payments because I
Speaker 1: need my money. But I really think it's interesting. I
Speaker 1: signed up. I signed up one of my credit cards
Speaker 1: and I put one of my bank accounts in there.
Speaker 1: And you have to have a lot of faith in
Speaker 1: these companies, a lot of trust because you're handing over
Speaker 1: your credentials. So that's that's something that you kind of
Speaker 1: is given here. But it's really slick. I've got to say,
Speaker 1: I have not used it to make up an automatic payment.
Speaker 1: I haven't gotten there yet, not that sort of invested
Speaker 1: in the idea yet, but I wanted to see how
Speaker 1: it works. And what it does is it shows you
Speaker 1: every transaction you make on your credit card and the
Speaker 1: next day, let's say you made a five dollars transaction
Speaker 1: at McDonald's, it would pay that off using your checking
Speaker 1: account the next morning, and it just takes some money
Speaker 1: out of your checking and it pays off the card
Speaker 1: for that transaction and then it marks it as paid
Speaker 1: and you can see a list of all your transactions.
Speaker 1: The other thing is that it's free, so they don't
Speaker 1: charge anything. There's another app that does this called Debatize,
Speaker 1: and they charge you I think it's five dollars a
Speaker 1: month for the same or similar service, and they only
Speaker 1: pay off your card once a month. Maybe it's free
Speaker 1: if it's once a month, but it's five dollars if
Speaker 1: you want it more than that. But this is totally free.
Speaker 1: And the guy who started it I trust because he tried.
Speaker 1: He started the All Point ATM network. So if you've
Speaker 1: seen ATMs out in like cvs and write aid and stuff,
Speaker 1: a lot of them are from all Point, which is
Speaker 1: a big ATM network. He wanted to start that to
Speaker 1: make ATM fees less and he did a good job
Speaker 1: with that because they're free if I use All Point
Speaker 1: with my bank anyway. Debix is the name of it.
Speaker 1: Deb X. It's a little complicated, but it's fascinating. I mean,
Speaker 1: you get the benefits, you get all the points and
Speaker 1: stuff for your credit card, but you're still using your
Speaker 1: debit card. So check it out there, you have it
Speaker 1: all right? Nine oh nine, you're on with Rich. Who
Speaker 1: am I speaking with?
Speaker 5: Hi?
Speaker 4: My name's Carol from San Demus.
Speaker 1: Hey Carol, how you doing? Oh? I'm fantastic. How's the
Speaker 1: show going so far? Today?
Speaker 4: Looks pretty good?
Speaker 1: Okay, good. You know, I changed I changed up the
Speaker 1: lighting a little bit this week, so it's a little
Speaker 1: bit more blue.
Speaker 4: Okay.
Speaker 1: Well, my kids come in my office every time I'm
Speaker 1: not in here, and they literally change every setting every
Speaker 1: single week on my podcast, whatever my equipment is, and
Speaker 1: so I spend the first hour before my show literally
Speaker 1: putting everything back together. So yeah, but they're awesome anyway.
Speaker 1: So what's on your mind, Carol?
Speaker 4: Okay, I have some outdoor cameras, wireless cameras, and my
Speaker 4: WiFi does not rea. It reaches one of them out there,
Speaker 4: but it won't reach one that's about eight feet from that.
Speaker 4: And I have a Wi Fi extender, but it just
Speaker 4: doesn't seem to be doing it. And I'm wondering what's
Speaker 4: the best way to what's the best device to use
Speaker 4: to extend my WiFi?
Speaker 1: Okay, uh, yeah, that's a that's a tough one because
Speaker 1: I've mentioned this before, but the problem with all these
Speaker 1: new smart home gadgets that we have, like the ring
Speaker 1: doorbells of the world, the Nest cameras, all these little
Speaker 1: video cameras, you really need strong WiFi for them to work,
Speaker 1: and when you're out of the house, especially if they're
Speaker 1: mounted outside, that can be a problem. And I noticed
Speaker 1: this myself when I first installed a ring doorbell. I
Speaker 1: didn't think I had any problems with my WiFi until
Speaker 1: I installed that thing, and I was like, oh, this
Speaker 1: is really spotty, and so I had an extender I use. Basically,
Speaker 1: I think, how big is your house, what's the square
Speaker 1: footage and so, and where's your router? Right now?
Speaker 4: My router is up on the second floor, the motem
Speaker 4: and the router, and I would move it downstairs to
Speaker 4: be closer to everything because we don't even use it
Speaker 4: upstairs anymore as far as computer or anything. But I
Speaker 4: don't have any any extra phone jacks for the modem.
Speaker 1: And you're using the modem that so you're using the
Speaker 1: modem that came with your service. Basically, who's your service.
Speaker 4: With with Spectrum?
Speaker 1: Okay? So you are using their Wi Fi router like it?
Speaker 1: The Wi Fi signal comes from their router basically from
Speaker 1: inside of it.
Speaker 4: I have you have it? I think I have a
Speaker 4: wireless router separate.
Speaker 1: Oh you do? Okay? Interesting, and did you bring that
Speaker 1: or did they set that.
Speaker 4: Up, No, I did, oh you did?
Speaker 1: Okay? And how long ago did you get this thing?
Speaker 4: A long time ago?
Speaker 1: A long time ago. Okay. So there's two options. So,
Speaker 1: because you're telling me that you don't have if you're
Speaker 1: using a separate Wi Fi router, you can, depending on
Speaker 1: how handy you are, you can run a cable from
Speaker 1: your modem to the Wi Fi router. Put that on
Speaker 1: your first floor, near closer to where your your devices are,
Speaker 1: and that would that would probably solve the problem perhaps,
Speaker 1: But the problem with that solution is that you're gonna
Speaker 1: do I mean, I don't know how you would run that.
Speaker 1: You'd either have to drill a hole in your floor
Speaker 1: to bring the wire through to the next floor. I
Speaker 1: don't know how you'd run that cable. It depends on
Speaker 1: the setup of your house, right, and that's kind of
Speaker 1: a pain. The second thing you can do is you
Speaker 1: can get a booster. But the problem is I really
Speaker 1: don't recommend those anymore because they're more trouble than they're
Speaker 1: worth and they don't really work that well. So yeah,
Speaker 1: and we've got some people commenting that you can have
Speaker 1: a tech come from Spectrum and run a wire from
Speaker 1: the modem to downstairs. I would say that's your first option.
Speaker 1: I would call Spectrum that way. You know, because your
Speaker 1: house twenty one hundred square feet, A typical modem should
Speaker 1: be or a WiFi router should be able to cover that,
Speaker 1: especially if you're saying most of your stuff is on
Speaker 1: the first floor. I would get this router, this Wi
Speaker 1: Fi router, closer to where your devices are, and that
Speaker 1: way you can have a better chance of the signal
Speaker 1: making it to the devices. And I would call up
Speaker 1: Spectrum and just say, hey, I'm not my internet is
Speaker 1: not working right and I need someone to come out
Speaker 1: here and fix it. And they might say, you know,
Speaker 1: I mean, how long have you had this service with them?
Speaker 4: Oh? A long time? Well, ever since before they switched
Speaker 4: from Time Warner.
Speaker 1: I mean, are we talking a long a year? Two years?
Speaker 4: Oh no, trot, We're talking probably since Time Warner it
Speaker 4: first came.
Speaker 1: So my point is you've been paying a lot into
Speaker 1: the system and nobody has visited your house in many years.
Speaker 4: Right, Well, I've had them come out for like when
Speaker 4: my cable's gone out.
Speaker 1: Okay, but that's but my point is I think that
Speaker 1: they owe you a new outlet where you need it, right,
Speaker 1: to make your stuff. And you say, look, I've I've
Speaker 1: been a customer for five years, and I've been a
Speaker 1: customer for five years. I you know, you guys have
Speaker 1: never done anything. You installed the modem and that was it.
Speaker 1: And now my my devices are not working. So I'm
Speaker 1: at this point where I'm either gonna have to cancel
Speaker 1: my WiFi, which I don't want to do because I
Speaker 1: need it, or I'm gonna switch to a new provider
Speaker 1: that's gonna give me better service with my because I'm
Speaker 1: paying for something that's not working anymore. Right, And you
Speaker 1: kind of have to tell them that, And you're not lying.
Speaker 1: These are not lies that you're telling them. You're just
Speaker 1: setting up the picture that you're in. The situation that
Speaker 1: you're in is that you're paying forty five to eighty
Speaker 1: bucks a month. I don't know what it is for
Speaker 1: this service that is not working for the products that
Speaker 1: you have, and the router that they have should cover
Speaker 1: a house of your size, so you need them to
Speaker 1: come to your house and put a secondary They will
Speaker 1: run the line. It really is not that big of
Speaker 1: a deal now, I'm saying for you, it is. You
Speaker 1: don't want to sit there and do it unless you're
Speaker 1: great with a drill. I don't know, but I think
Speaker 1: that Okay, the person who's doing this every day for Spectrum,
Speaker 1: believe me, it's not a big deal for them to
Speaker 1: drill a hole in your wall, run the cable, put
Speaker 1: a new outlet, and be done and you'll be very
Speaker 1: happy when they do that.
Speaker 4: Okay, that sounds good.
Speaker 1: I think that's the first place to start. Now, if
Speaker 1: that doesn't work, if they want to fight you, or
Speaker 1: if they want to charge you a ninety nine dollars
Speaker 1: fee or something like that, I really think that you
Speaker 1: need to keep calling them back and challenging them on
Speaker 1: this because you have paid into the system for so
Speaker 1: long right now that they are just making money off
Speaker 1: of you without having to really do much, and you're paying,
Speaker 1: you know whatever you're paying, but you're only getting you know,
Speaker 1: ten percent of the service out of it because your
Speaker 1: devices are not working properly.
Speaker 6: So I think you explain that to them, okay, And
Speaker 6: are you talking about having them move the modem or
Speaker 6: the wireless router that I have, Well.
Speaker 1: It sort of depends. I mean, I would just have
Speaker 1: them move the whole modem because they may not move
Speaker 1: the router if it's your router, they may not move that.
Speaker 1: They may say, well that's yours. We can't really run
Speaker 1: a line for you, but they can move the outlet
Speaker 1: to where it is in a better position in your home.
Speaker 1: And I think that's what you need to ask them
Speaker 1: to do. That's what I would do and.
Speaker 4: Believe so the motive the motives would go plugs into
Speaker 4: a phone jack though, which I don't have downstairs. So
Speaker 4: would I have to get somebody else to install a
Speaker 4: phone jack first?
Speaker 1: No, that's what you want them to install. Now you're saying, Okay,
Speaker 1: you're I think we're confusing two things because if it's Spectrum,
Speaker 1: it doesn't go through a phone jack because it goes
Speaker 1: through a cable outlet.
Speaker 4: Right, Oh, I think.
Speaker 1: I think it's it's a cable because if it's Spectrum,
Speaker 1: they're not doing phone jacks. They're doing they're doing a
Speaker 1: cable like a you know, co X cable line, so
Speaker 1: they can they can easily run one of those. Now
Speaker 1: that they if you have one of those downstairs behind
Speaker 1: your TV, they can split that off. There's a million
Speaker 1: things they could do. The thing is, uh, Carol, you
Speaker 1: just have to call them up and kind of get
Speaker 1: them to do this. And you know, like I said,
Speaker 1: I've had these guys out at my house, these installers
Speaker 1: from Direct TV, from Dish Network, they do it every day,
Speaker 1: day and day out. To just move an outlet to
Speaker 1: a different room for a happy customer is really not
Speaker 1: that big of a deal. So that's that's what I recommend.
Speaker 1: And if you don't if that, if that doesn't work,
Speaker 1: call me back and I'll explain some of the systems
Speaker 1: you can install to make it better. But those are
Speaker 1: going to cost you three to five hundred dollars. So
Speaker 1: I think that the first thing you want to do
Speaker 1: is really just go with the the go with the
Speaker 1: company and see what they can do for you. Great question,
Speaker 1: and it's a common occurrence. Let's see Tom. Tom says,
Speaker 1: I contacted Spectrum after a calling. I was sent to
Speaker 1: the retention department. They cut my bill thirty seven dollars
Speaker 1: a month and upgraded me to one hundred megabits. That's awesome.
Speaker 1: Sandy says, this was so informative. I needed this information.
Speaker 1: Thank you. Trish says, they'll also upgrade the router. That's
Speaker 1: true if you haven't gotten a new router from them,
Speaker 1: And that's Another thing you can say to them is, look,
Speaker 1: I've had this router now for ten years. Come on,
Speaker 1: you guys, are are this is? This is crazy? Hey, Rich,
Speaker 1: I'm a customer service rep over the phone, and I
Speaker 1: really like your show. Just the way you start with
Speaker 1: your opening, it's awesome. I feel like it goes downhill
Speaker 1: after the opening, but thank you, Sergio Diego says co
Speaker 1: X and Brenda says, call the company first. Yeah, don't
Speaker 1: don't spend money that you don't have to spend when
Speaker 1: the company is providing you a service that's not really working.
Speaker 1: And I love Spectrum. I have them and they're fantastic.
Speaker 1: I upgraded to them, I think it was a year ago,
Speaker 1: and my service is awesome. I've got one hundred down.
Speaker 1: I could get three hundred where I am. But it's
Speaker 1: really nice. And call them. They are they are willing
Speaker 1: to work with you because, believe me, these things when
Speaker 1: they've got a customer paying for five years, the customer
Speaker 1: there's a term for it. There's like acquisition cost. Your
Speaker 1: acquisition cost is nearly zero after five years. To get
Speaker 1: a new customer on board, it probably cost them two
Speaker 1: three five hundred bucks. And that customer may leave after
Speaker 1: a little bit. You've been there for a long time.
Speaker 1: Get them to do something for you, all right, I've
Speaker 1: got time for one more call three one zero five
Speaker 1: nine four three zero zero three, or I'll just take
Speaker 1: the last five minutes here to to answer your questions
Speaker 1: over the comments. So go ahead and comment with your
Speaker 1: question in there and I can answer those. Let's just
Speaker 1: maybe do that because I only have five minutes left
Speaker 1: in the show. Jerry says, just updated to the new
Speaker 1: iOS while listening to your broadcast. You are a brave man, Jerry.
Speaker 1: But it's seems to be working right. Sharon says, Spectrum
Speaker 1: is trying harder to satisfy us. A rep told me
Speaker 1: people are going to Netflix et cetera. Absolutely, They're They're
Speaker 1: really getting hit hard on their on their TV side
Speaker 1: of the business. So the cable side of the business.
Speaker 1: Believe me, that's a growing portion of their business. People
Speaker 1: need Internet and they do want to help you. Uh.
Speaker 1: Greg says, uh, someone wants me to talk about Steve
Speaker 1: wants me to talk about bitcoin. Greg says, hey, Rich
Speaker 1: Greg from the av what's up? Just want to know
Speaker 1: I resolve the one? Oh okay, he had to do
Speaker 1: a reset it's gone. Okay. Greg was having a persistent
Speaker 1: notification on his phone with his iPhone. We couldn't figure
Speaker 1: out how to get rid of it. He did a reset,
Speaker 1: and it's gone. Bitcoins. Steve asks about I think that bitcoin,
Speaker 1: maybe not bitcoin, but blockchain is definitely has a big
Speaker 1: future in our payment systems. So I am a big
Speaker 1: believer in blockchain and everything that they're doing. Bitcoin. Who
Speaker 1: knows what the future is for that, But I do
Speaker 1: have twenty five dollars worth, so I'm a believer in that.
Speaker 1: I'm not a huge investor in bitcoin, but I'm definitely
Speaker 1: watching it very thoroughly. I wish I would have bought
Speaker 1: it when my friend told me about it many many
Speaker 1: years ago. Let me tell you when let's see Mike bitcoin.
Speaker 1: I was looking at my email the other day for
Speaker 1: the first time a friend mentioned bitcoin to me, and
Speaker 1: here's what he said. Oh my gosh, this is so
Speaker 1: long ago. I didn't want to look at it to
Speaker 1: twenty thirteen. Yeah, September twenty thirteen, So I vote have purchased.
Speaker 1: He says, I would highly suggest you keep a close
Speaker 1: eye on bitcoin because it's going to be the next
Speaker 1: big story in tech. So let's see what the bitcoin
Speaker 1: price was in September twenty thirteen. Okay, so bitcoin price
Speaker 1: in September twenty thirteen, Oh my gosh was I don't
Speaker 1: even want to see this. Oh gosh, thirteen dollars and
Speaker 1: now it's up to eleven thousand. So if I would
Speaker 1: have bought bitcoin at thirteen dollars when he told me
Speaker 1: to fifteen dollars, oh my gosh, that's unbelievable. Eleven dollars
Speaker 1: and now it's up to eleven thousand, I yeah, I
Speaker 1: would have. Oh, it's up to eight thousand. Today it's
Speaker 1: gone down. Okay, so I don't feel so bad. It's
Speaker 1: just let's see eight thousand divided by thirteen. Oh, it
Speaker 1: was just six hundred and fifteen times more valuable today
Speaker 1: than it was when he told me about it. Whoops.
Speaker 1: Sometimes I missed the boat on these things. Guys. You know,
Speaker 1: just because you're the tech guy doesn't mean that you
Speaker 1: have all the knowledge. But yeah, I should have probably
Speaker 1: bought some. I did a story on a bitcoin ATM
Speaker 1: They wanted me to buy some that day, and I didn't.
Speaker 1: All Right, what did I pay for my bitcoin? I
Speaker 1: don't know. I just paid twenty five bucks, so I
Speaker 1: got whatever twenty five dollars worth, but I think it
Speaker 1: was at eighteen thousand that day. I don't know, whatever
Speaker 1: it was. It was a little bit crazy. Let's see,
Speaker 1: how come Apple four K TV only works with Belkan
Speaker 1: HDMI cables for four K sixty hurts, not wire Logic
Speaker 1: four K high speed cables. That's a good question. I
Speaker 1: don't know. I don't it works with mine. I don't
Speaker 1: have a Belkan cable and it works with mine. So
Speaker 1: I know that Apple TV just came out with an
Speaker 1: update today, so JM. I would definitely do that update
Speaker 1: and see if it works, because I know there was
Speaker 1: something funky about the way it did the four K
Speaker 1: auto switching. So check out the update today and see
Speaker 1: if that helps. And I think it may because Apple
Speaker 1: TV four K is really cool, but they definitely had
Speaker 1: some growing pains with the whole four K resolution because,
Speaker 1: as I understand from what Apple told me, they wanted
Speaker 1: the system to be the same four K refrsh rate
Speaker 1: at all times, which presents some challenges for different apps
Speaker 1: that sort of present things in different ways. So see
Speaker 1: that today. Paula says, I get full screen ads sometimes
Speaker 1: after I hang up a call on my Samsung S eight.
Speaker 1: My service is with AT and T. What can I do, Paula,
Speaker 1: You've got some sort of rogue app on your essay
Speaker 1: that you do not need. So what you need to
Speaker 1: do is go through every single app in your apps.
Speaker 1: Go to your settings and go to your apps, and
Speaker 1: I want you to look through every single app that
Speaker 1: is installed on there and uninstall any app that you
Speaker 1: do not recognize or you do not need. It's some
Speaker 1: kind of game that you've installed, it's some sort of
Speaker 1: dialer that you installed, it's some sort of third party app.
Speaker 1: You need to go through every single app with a
Speaker 1: fine tooth comb, get rid of any app that you
Speaker 1: don't recognize, and that's the one that's serving up this adwear.
Speaker 1: All right, that's going to do it for the show today.
Speaker 1: Thanks so much for listening. Is there anything I didn't
Speaker 1: mention that I wanted to I was going to talk
Speaker 1: about Google Home it works with Bluetooth devices now, and
Speaker 1: I was also going to talk about the new iPad,
Speaker 1: But you can listen to my podcast. I have a
Speaker 1: separate one on that and fipbit Versa, which the reviews
Speaker 1: are in on that, and it's pretty good. I've got
Speaker 1: my pre order in for a Fitbit Versa, which is
Speaker 1: coming on April eighteenth, So I don't know. I love
Speaker 1: my Apple Watch, but I kinda I like the idea
Speaker 1: of the four day battery life on the Fitbit, so
Speaker 1: we'll see, all right, Thanks so much for listening. Links
Speaker 1: to everything I mentioned here look in the comments on
Speaker 1: the Facebook Live Otherwise you can look for the show
Speaker 1: notes on my website. Just go to Rich on tech
Speaker 1: dot tv slash podcast and you can find them there. Otherwise,
Speaker 1: I do appreciate you guys listening to this podcast watching
Speaker 1: it on Facebook Live. You'd be surprised how many people
Speaker 1: are listening on a daily basis. I do the daily
Speaker 1: podcast every day. It's about five minutes, and then on
Speaker 1: the weekends, well, I tape this on Thursdays usually, but
Speaker 1: then I put this out on Saturday for the weekend
Speaker 1: so you can listen. It's kind of an hour long podcast,
Speaker 1: So thanks so much for listening to that. For you
Speaker 1: guys on Facebook Live. I'll do the giveaway in just
Speaker 1: a moment, so stay tuned for that after the show
Speaker 1: Rich on tech dot TV. Please, if you like this podcast,
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Speaker 1: when you do that, And of course I just appreciate
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Speaker 1: way to the podcast through the Apple app. Some of
Speaker 1: you are listening other ways. It's on Alexa as well,
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Speaker 1: flash briefing. So many different ways to listen to Rich
Speaker 1: on tech. I'm Rich DeMuro. Appreciate you guys tuning in.
Speaker 1: I will talk to you real soon. Bye bye