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Speaker 1: On this week's episode of Cultivating her Space.

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Speaker 2: As a business owner, you know, we wake up some days,

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Speaker 2: or like entrepreneurs, we wake up you're.

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Speaker 3: Like, we don't have to do nothing today.

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Speaker 2: But it's a different feeling when you wake up and

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Speaker 2: someone's like, good morning, miss Brittany. This is what I

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Speaker 2: have planned for today, and this is what we're going

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Speaker 2: to do today, and you know, this is the update

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Speaker 2: that I have for you. It gives you this push

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Speaker 2: and I really think that I would not be where

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Speaker 2: I am right now. I would not be having this

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Speaker 2: conversation with you. I would not have been on that

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Speaker 2: stage with you. I would not have been on any

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Speaker 2: stages if it had not been for hiring my first

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Speaker 2: virtual assistant.

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Speaker 1: Today's episode is sure to provide you with motivation, inspiration,

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Speaker 1: or a fresh perspective. If you have any AHA moments

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Speaker 1: or appreciate anything from this episode, please leave us a

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Speaker 1: review to let us know we're on the right track. Also,

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Speaker 1: we have released episodes every Friday, so be sure to

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Speaker 1: subscribe on iTunes and visit cultivatingheirspace dot com to access

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Speaker 1: our exclusive after show and other bonus content from the

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Speaker 1: Patreon tab.

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Speaker 4: Welcome to Cultivating her Space, a podcast dedicated to uplifting

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Speaker 4: women like you.

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Speaker 3: We're your hosts.

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Speaker 4: Doctor Dominique Bussard, a college professor and psychologist.

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Speaker 5: And Terry Lomax, a techie and motivational speaker. In a

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Speaker 5: world where black women are often misrepresented and misunderstood, please

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Speaker 5: join us as we initiate authentic conversations on everything from

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Speaker 5: fibroids to fake friends, and create a safe space where

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Speaker 5: black women can just.

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Speaker 4: Be Hey, lady, is doctor dom here from the Cultivating

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Speaker 4: her Space podcast? Are you currently a resident of the

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Speaker 4: state of California in contemplating starting your therapy journey? Well,

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Speaker 4: if so, please please reach out to me at doctor

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Speaker 4: Dominique Brusard dot com. That's d R D O M

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Speaker 4: I N I q U E b r O u

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Speaker 4: ssard dot com to schedule a free fifteen minute consultation.

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Speaker 4: I look forward to hearing from you.

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Speaker 5: All right, lady, we have a very special guest today

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Speaker 5: on Cultivating her Space, so I'm just going to jump

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Speaker 5: right on in, all right. Brittany Battini is an award

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Speaker 5: winning entrepreneur, writer, and philanthropist. She helps business owners scale

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Speaker 5: fast cut costs, attract clients, and get noticed Brittany was

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Speaker 5: named the twenty twenty one small Business Trailblazer by Business

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Speaker 5: North Carolina magazine and has written articles for Entrepreneur and Forbes.

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Speaker 5: In twenty twenty one, Brittany was nominated for the prestigious

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Speaker 5: Athena Award, and most recently, she was welcomed as a

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Speaker 5: member of Forbes Business Council. We all get into this

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Speaker 5: right here, Okay. In five years, Brittany went from being

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Speaker 5: a poor single mom to a world renowned business powerhouse.

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Speaker 6: Okay.

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Speaker 5: If anyone can teach you how to go from being

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Speaker 5: a nobody to somebody, it's Brittany. Okay, Brittany, welcome to

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Speaker 5: cultivating her space.

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Speaker 2: Thank you so much for having me. I always I

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Speaker 2: just listen to your podcast about the imposter syndrome, and

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Speaker 2: at the time, every time I hear my bio, I

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Speaker 2: feel that, but I'm working through it.

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Speaker 6: We got Big Boss Brittany in the house.

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Speaker 4: Yes, yes, and we are so excited to have you here.

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Speaker 4: And we are going to start with our quota of

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Speaker 4: the day, which you're big Boss and your words are

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Speaker 4: powerful words and so and we've been you know, you

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Speaker 4: met Terry ahead of time, but I was spending my

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Speaker 4: time getting to do some research on you and was

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Speaker 4: in your Instagram and found this quote. These are your words.

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Speaker 4: These are powerful words, so our quote of the day.

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Speaker 4: Your first ten thousand will come from working hard, your

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Speaker 4: first one hundred thousand will come from working smart, and

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Speaker 4: your first million will come from hiring a team to

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Speaker 4: work smarter and harder than you ever could alone. Yes,

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Speaker 4: I'm gonna say that one more time for the people

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Speaker 4: in the back so they have a chance to pause

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Speaker 4: and write this down. Okay, your first ten thousand will

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Speaker 4: come from working hard, your first one hundred thousand will

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Speaker 4: come from working smart, and your first one million will

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Speaker 4: come from hiring a team to work smarter and harder

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Speaker 4: than you ever could alone. Brittany, Big Boss, Brittany, those

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Speaker 4: are your words. When you hear those words and you

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Speaker 4: think about what those words mean to you, what what

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Speaker 4: comes up gives our listeners some context for these powerful

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Speaker 4: words that are like a guiding principle.

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Speaker 2: Well, first, Big Boss, Brittany, just got it landed on me.

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Speaker 2: I was on I was on a stage speaking, and

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Speaker 2: I get passionate when I started talking about my transformational

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Speaker 2: journey from being the poor single mom who couldn't feed

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Speaker 2: her kids to being who I am today and a

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Speaker 2: lot of you know, female the stereotypical things that are

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Speaker 2: put on to us as females, as moms of what

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Speaker 2: we're supposed to be. And I can't remember what I

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Speaker 2: was saying, but it just came out of me. I

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Speaker 2: was like, I am not that, I am Big Boss Brittany,

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Speaker 2: and the just the crowd went crazy wild and then

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Speaker 2: my mentor he just started calling me that all the

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Speaker 2: time ever since then. So I just adopted it, and

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Speaker 2: I told my team I was like, make a logo

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Speaker 2: and like, let's just like run with it. And so

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Speaker 2: that's how Big Boss of Brittany was born, was out

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Speaker 2: of just a moment of pure passion. And I think

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Speaker 2: that that's all my businesses have been born from passion.

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Speaker 2: I learned the hard way about building teams, and that's

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Speaker 2: where that quote came from. So yeah, just I think

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Speaker 2: everything that I do comes from a place of passion,

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Speaker 2: and the little anecdotes just kind of like spew out

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Speaker 2: of me. I'll be in the middle of a mentorship

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Speaker 2: call and I'll say something just profound and I'll be like, oh, write.

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Speaker 5: That down, such a powerful quote, and just it's facts

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Speaker 5: right like you. Hear so many successful business owners talk

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Speaker 5: about delegation and working smart and not harder, So we

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Speaker 5: cannot wait to dive in with you today. I do

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Speaker 5: want to say as a quick disclaimer, lady, So Brittany

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Speaker 5: and I'm in Houston at King Ashley and the Goat.

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Speaker 5: We met at her conference Accelebrate one Ad and we're

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Speaker 5: on a panel together, and Brittany also had a session

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Speaker 5: at the conference as well, So we're so excited to

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Speaker 5: have you here again. Brittany, and we want to dive

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Speaker 5: into your origin story first before we start diving into

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Speaker 5: all the gems that we know you're going to drop.

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Speaker 6: So can you tell us.

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Speaker 5: How did you go from escaping a domestic violence situation

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Speaker 5: to helping entrepreneurs scale to seven figures?

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Speaker 2: It was very humbling. I was never I didn't come

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Speaker 2: from a place of poverty. I came from a very normal,

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Speaker 2: middle to upper class family. I was given lots of opportunities,

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Speaker 2: and I landed myself in a bad situation on my own,

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Speaker 2: bad decisions and chasing after someone I loved, and so

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Speaker 2: I was just kind of at rock bottom. I was

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Speaker 2: sitting in a food pantry parking lot with my two

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Speaker 2: small children at that time, they were three and four,

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Speaker 2: and we went through the food pantry and they filled

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Speaker 2: up our cart and then walked us out to the car,

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Speaker 2: put everything in the trunk, and they had given the

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Speaker 2: kids these stuffed animals like they were a little mini

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Speaker 2: mouse stuffed animals and little Mickey Mouse for my son,

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Speaker 2: And they were sitting in the back seat, had no idea.

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Speaker 2: They were so excited that they got a stuffed animal,

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Speaker 2: like you know they were They hadn't gotten anything cool

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Speaker 2: in a while. We were so broke, and I just

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Speaker 2: remember sitting there watching them in the rear view mirror

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Speaker 2: as they sat in the back seat, playing in their

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Speaker 2: car seats, and I was just the tears were just

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Speaker 2: that silent cry that us moms do.

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Speaker 3: You guys know that.

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Speaker 2: I think every woman knows the silent cry where you're

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Speaker 2: just like choking it but the tears are just rolling

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Speaker 2: down your face. And I just remember saying to myself

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Speaker 2: in that moment, I am so much better than this.

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Speaker 2: And there's nothing wrong with asking for help and getting

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Speaker 2: services when they're needed. But I knew that that was

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Speaker 2: not my path, and that I was bound and determined

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Speaker 2: for greater things, and so I made myself a promise

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Speaker 2: that night that that would be the last time we

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Speaker 2: would go back there. And I literally just worked myself

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Speaker 2: to death. I worked at a call center where I

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Speaker 2: had the opportunity to get bonuses, if I know, collected

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Speaker 2: a certain amount of funds. I learned a lot there

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Speaker 2: about medical collections because I was working for a medical

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Speaker 2: collections firm, and I had probably fifty thousand dollars in

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Speaker 2: medical collections myself from injuries and not having insurance and

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Speaker 2: living in poverty, and so I learned a lot there.

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Speaker 2: I learned a lot about sales there, and I just

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Speaker 2: was like a sponge. Everything I could learn I absorbed,

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Speaker 2: and then every opportunity that presented itself, I just refused

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Speaker 2: to say no to it, even when I was scared,

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Speaker 2: even when I knew I wasn't qualified, even though you know,

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Speaker 2: I didn't have the experience. I hadn't worked in a

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Speaker 2: long time because I wasn't allowed to my marriage, and so,

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Speaker 2: you know, then I was given the opportunity to help

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Speaker 2: my parents with their janitorial company when they had a tragedy.

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Speaker 2: Their office staff kind of walked out on them, and

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Speaker 2: so I just kind of saw that as a huge opportunity,

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Speaker 2: and I was like, this is my chance to do

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Speaker 2: something bigger.

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Speaker 3: I'm going to jump in and help and see where

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Speaker 3: this goes.

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Speaker 2: And then I was able to retire them them from

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Speaker 2: their job. And then during the pandemic, I had been

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Speaker 2: running the janitorial company and I was honestly bored. I

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Speaker 2: was seven months pregnant, I had I had. The only

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Speaker 2: thing that had helped me to survive was working. I

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Speaker 2: worked all the time. I worked when I was sad,

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Speaker 2: I worked when I was upset, anytime I was going

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Speaker 2: through anything, I just worked myself to death. And so

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Speaker 2: I just kind of like was bored. And I was like,

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Speaker 2: you know what. I found Derek Harper on the internet,

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Speaker 2: and I was like, I'm going to start a credit

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Speaker 2: repair company because I've learned so much about collections and

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Speaker 2: credit repair. I repaired my own credit. I was finally

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Speaker 2: in a better place financially. I was like, he says,

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Speaker 2: my next thing, this man's a genius.

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Speaker 3: I'm you know, I'm.

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Speaker 2: This big pregnant lady sitting in my living room running

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Speaker 2: to my husband with my laptop, like this man's going

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Speaker 2: to make us millionaires. And he was like, she's on drugs,

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Speaker 2: what is wrong with her? And I was like, I'm

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Speaker 2: starting a new company, And so I started the credit

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Speaker 2: repairer company, and then again dove in, just head down,

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Speaker 2: blinders on everything I was told to do by my mentors,

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Speaker 2: I just did it. Then I started to hire teams

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Speaker 2: because I was this burnout, overworked, brand new mom. I

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Speaker 2: went from having, you know, a seven to eight year

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Speaker 2: old to now having a newborn again, trying to run

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Speaker 2: two separate companies. I was falling apart, and so I

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Speaker 2: decided to hire teams. And I started off with virtual assistants,

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Speaker 2: and then again passion struck and I was telling everyone

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Speaker 2: I knew about virtual assistance until it became a point

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Speaker 2: where I was coaching other people how to use virtual assistance,

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Speaker 2: how to grow their businesses rapidly, just kind of taking

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Speaker 2: everything that I had learned over the last few years

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Speaker 2: and helping people in a really authentic way.

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Speaker 3: I didn't mean to become a coach.

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Speaker 2: I was not one of those people that was like,

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Speaker 2: I see all these people making lots of money being

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Speaker 2: a coach, I'm going to do that. It was I

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Speaker 2: had an overwhelming amount of people like help me, please,

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Speaker 2: help me do what you're doing.

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Speaker 3: I have a very similar story to yours. I'm a woman,

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Speaker 3: I'm a mom, I'm drowning, I'm.

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Speaker 2: Frustrated, and so I was like, Okay, I'll start a

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Speaker 2: coaching program. And that's really how it was born. Everything

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Speaker 2: came from passion. It was never money driven, except for

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Speaker 2: that job that I had that first time, that job

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Speaker 2: where I had to make that bonus in order to

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Speaker 2: pay my rent. That was the only time that anything

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Speaker 2: I've done in the last six years has been money driven.

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Speaker 2: And ever since I was comfortable, I was like, I'm

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Speaker 2: just going to follow my heart and whatever it tells

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Speaker 2: me to do, I'm going to do it without asking questions.

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Speaker 6: A lady, you know, this is a grown woman podcast, okay,

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Speaker 4: Wow, Okay, I have lots of questions because as I

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Speaker 4: was listening, I was like, Okay, there are pieces that

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Speaker 4: I want to know more about.

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Speaker 6: Right.

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Speaker 4: So first, so you mentioned at first that you were

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Speaker 4: a single mom.

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Speaker 3: Right, Oh yeah, and.

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Speaker 4: You were you decided to get this job at a

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Speaker 4: call center, so and the call center was about medical collections,

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Speaker 4: and you had you had your own medical collections, right.

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Speaker 4: So my first question is, what are some tips for

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Speaker 4: folks who are having to because I know we have

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Speaker 4: some listeners who are like, yeah, I got collections folks

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Speaker 4: in my inbox right now, even meet multiple voicemails. What

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Speaker 4: would you what are some tips for how they can

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Speaker 4: navigate those collection issues.

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Speaker 2: One of the biggest things that I saw while working

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Speaker 2: in as a collections person in medical collections was that

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Speaker 2: a lot of times the statute of limitation has passed,

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Speaker 2: so maybe you had insurance but they didn't file it correctly.

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Speaker 2: After a year at least in North Carolina. Every state

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Speaker 2: is a little bit different, but after a certain amount

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Speaker 2: of time, when they can't refile but you can prove

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Speaker 2: that you had insurance, they have to delete the bill.

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Speaker 2: Like also a lot of people who had a lot

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Speaker 2: of people who had Medicaid or some type of government

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Speaker 2: medical assistance if it didn't get filed correctly, and they

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Speaker 2: they just have to delete the bill instead of refiling

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Speaker 2: it and refiling it and dragging.

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Speaker 3: It out, and a lot of people don't know that.

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Speaker 2: Another thing is being in the credit repair industry is

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Speaker 2: there are definitely errors all throughout your credit report, especially

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Speaker 2: with medical collections, and a lot of times when you

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Speaker 2: ask them to verify the information, they will injure theirselves

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Speaker 2: by releasing hipoprotected information. And as as soon as they

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Speaker 2: do that, they have to delete it off your credit

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Speaker 2: report or possibly be fined or you know, you could

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Speaker 2: sue them. So medical collections, and there's a lot of

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Speaker 2: new legislation that is going to help a lot of

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Speaker 2: people in our country with medical collections. As far as

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Speaker 2: any amounts under five hundred dollars, I think are going

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Speaker 2: to be removed in the next year. I know a

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Speaker 2: lot of them have already been removed. Anything with zero

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Speaker 2: balance that was still reporting but had a zero balance,

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Speaker 2: maybe you paid it late, but you ended up paying it,

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Speaker 2: those should already be gone. So if those are still

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Speaker 2: on your report with a zero balance, you should reach

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Speaker 2: out to the credit bureau and let them know. Like

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Speaker 2: I know that the law states that this is not

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Speaker 2: legal to be on here anymore.

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Speaker 3: There's a zero balance, and they will remove it.

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Speaker 5: That is some good game thank you, and I can

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Speaker 5: say a couple more follow up questions. You gave so

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Speaker 5: much in that in that origin story. I'd love to

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Speaker 5: know how how do you believe that people can maximize

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Speaker 5: the opportunities and the insight available at their temporary job.

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Speaker 5: It may not be their final space, but maybe they're

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Speaker 5: in a similar predicament as you, and they're like, Okay,

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Speaker 5: I'm in this job. I know this is not fine.

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Speaker 5: I don't want to be here forever. How can I

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Speaker 5: maximize the experience here before.

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Speaker 2: I move on to my next Oh my gosh, I

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Speaker 2: think I think that the best training that you get

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Speaker 2: as an entrepreneur is working for another entrepreneur or working

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Speaker 2: for a large corporation. I stress to every single one

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Speaker 2: of my mentees that you have to stalk im. I'm

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Speaker 2: when it comes to market research. I'm an FBI agent.

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Speaker 2: So do that at your job? What does your employee

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Speaker 2: handbook look like? What do the systems and operations? If

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Speaker 2: you work at even a fast food restaurant, you can

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Speaker 2: see that you know how you make a cheeseburger is

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Speaker 2: laid out to you in video in a handout with pictures.

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Speaker 2: If you dumb every single thing in your business down

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Speaker 2: to being able. If you can read it, you can

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Speaker 2: do it. And this is something I learned from Derek Carper.

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Speaker 2: I always like to give back, you know who the

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Speaker 2: original creator of this thought is. But like, if you

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Speaker 2: can read it, you can do it in my business.

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Speaker 2: That's why I'm so good at delegation is because I've

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Speaker 2: created the systems and processes and then written it all

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Speaker 2: out so that anyone can take my job from me.

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Speaker 2: My ultimate goal is to not work at my company,

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Speaker 2: one of them I already don't work at. So my

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Speaker 2: end game is that I want to be traveling the

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Speaker 2: world with my family, enjoying my life, you know, retired

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Speaker 2: like everyone else.

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Speaker 3: In my family, you know what I mean.

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Speaker 2: So I think that the main thing you can do

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Speaker 2: is just look around you. A lot of people are like,

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Speaker 2: I'm going to go to this job, I'm gonna get

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Speaker 2: in here, I'm gonna do what they tell me to

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Speaker 2: go do, and I'm gonna leave, when in actuality, you

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Speaker 2: should be writing down how everything works, what does the

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Speaker 2: pyramid look like, who's in charge, and then who's their

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Speaker 2: superior and mimic that when you start your own business.

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Speaker 2: I think that the biggest thing is people are like,

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Speaker 2: I'm gonna start my own business, and then they stifle

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Speaker 2: themselves trying to do everything themselves to the point where

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Speaker 2: they can't grow or they can't make more money, trying

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Speaker 2: to save money. But if you look at any big

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Speaker 2: business around you, there's always somebody that you can go

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Speaker 2: to for help, or there's always somebody you can ask,

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Speaker 2: you know, like how do I do this? Or you

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Speaker 2: know who's going to get who in trouble?

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Speaker 3: You know what I mean?

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Speaker 2: Like, there's always someone else there. It's not just one

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Speaker 2: person doing it alone. So much game.

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Speaker 4: So okay, you mentioned that your parents are retired, that

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Speaker 4: you retired your parents, right, Yeah, I have a couple

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Speaker 4: of questions around that. So as entrepreneurs, we don't often

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Speaker 4: aren't often taught about like a four to h one

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Speaker 4: K or pension or retirement plan as an entrepreneur, right,

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Speaker 4: like some of us we have a nine to five

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Speaker 4: where that's a part of it, right, But when you're

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Speaker 4: running your own business, there's not often that conversation of

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Speaker 4: what is it really going to look? What does a

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Speaker 4: retirement plan look like for an entrepreneur? So can you

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Speaker 4: talk to us tell us how like what were the

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Speaker 4: things that you had to do to put in place,

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Speaker 4: to set it up so that your parents were able

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Speaker 4: to retire and so that you will be able to

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Speaker 4: retire soon.

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Speaker 2: So it's to be completely transparent. It's not conventional, like

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Speaker 2: I don't have a retirement plan set up for them.

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Speaker 2: He's my parents are on salary right now. Because my

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Speaker 2: dad worked his whole life. He started the janitorial company

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Speaker 2: as a younger man. He's a hustler. He built this

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Speaker 2: company out of the back of a buick with a

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Speaker 2: mop and a bucket, and it wasn't as glamorous as

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Speaker 2: Cardi b Makes it sound. And he was literally working

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Speaker 2: day and night all the time to build this company.

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Speaker 2: And then he met my mom. So my dad is

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Speaker 2: my stepdad. If you were to see a picture of him,

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Speaker 2: he is a six foot seven black.

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Speaker 3: Man, so you would understand why.

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Speaker 2: I'm always like telling everybody, they're like, you look just

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Speaker 2: like your dad.

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Speaker 3: I'm like, yeah, huh. But he met my mom.

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Speaker 2: They had gone to high school together, and they got

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Speaker 2: back together later in life after I had gotten older

395
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Speaker 2: and whatnot. And when she joined the ranks, she helped

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Speaker 2: him in a different area. He had always just been

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Speaker 2: like I'm going to go clean these buildings and I'm

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Speaker 2: going to make money. And she had a different set

399
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Speaker 2: of skills that she brought was marketing and pr and

400
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Speaker 2: a lot of things that she had learned through the years,

401
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Speaker 2: you know, from her parents, who were entrepreneurs, and so

402
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Speaker 2: they had built this beautiful company, but they, like you said,

403
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Speaker 2: had not been taught about setting up a retirement. So

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Speaker 2: I guess their end goal was they were going to

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Speaker 2: either sell the company or they would put a team

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Speaker 2: in place that would allow them to be retired and

407
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Speaker 2: you know, it would still run. And what happened was

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Speaker 2: they didn't have systems and processes and the little work

409
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Speaker 2: sheet that said who did what and how the process

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Speaker 2: was done. So when they left the building, things fell apart.

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Speaker 2: And that's where I came in. I put everything back together,

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Speaker 2: and I built the company up to a point where

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Speaker 2: I'm able to pay them not to work. And I

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Speaker 2: made my dad that promise whenever he gave me the

415
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Speaker 2: opportunity to run his company. It was between selling it

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Speaker 2: or me taking over. And like I said, I saw

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Speaker 2: that opportunity there, and I sat him down and I

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Speaker 2: was like, I promised you that if you trust me

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Speaker 2: and you let me do this.

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Speaker 3: You guys will never.

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Speaker 2: Want for anything ever again, and I will take care

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Speaker 2: of you until you're not here anymore. And I promised

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Speaker 2: him that I would protect his brand and you know,

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Speaker 2: the reputation he had built in our community as you know,

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Speaker 2: a very influential businessman and all of that, and.

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Speaker 3: That's what I did.

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Speaker 2: And so now you know, he pops in, like he

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00:23:24,320 --> 00:23:26,159
Speaker 2: popped in today into the office and like poked his

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Speaker 2: head around my door and I was doing a consultation

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Speaker 2: for EA Services and he waved and then left. And

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00:23:31,800 --> 00:23:35,120
Speaker 2: you know, it's that level of trust. And I make

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Speaker 2: sure that they have what they need. And they really

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Speaker 2: helped me a lot when I was younger, and so

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Speaker 2: being able to turn around and give that back to

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Speaker 2: them as a gift that you know, really keeps giving.

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Speaker 2: And I take my mom shopping or like we go

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Speaker 2: shopping together, and she used to when I was broke.

438
00:23:52,760 --> 00:23:54,159
Speaker 2: She would take me to Walmart and like buy the

439
00:23:54,240 --> 00:23:56,600
Speaker 2: kids a couple outfits, or like buy me some groceries.

440
00:23:57,160 --> 00:24:00,440
Speaker 2: And I really took advantage of that. I just never

441
00:24:00,480 --> 00:24:04,000
Speaker 2: appreciated it. And now when I go shopping and she's

442
00:24:04,040 --> 00:24:06,040
Speaker 2: with me and she sees something she likes, I'm like,

443
00:24:06,680 --> 00:24:07,439
Speaker 2: you know, just get it.

444
00:24:07,520 --> 00:24:09,159
Speaker 3: Come on, just put it in the cart. You know,

445
00:24:09,240 --> 00:24:10,360
Speaker 3: I'm going to get that for you.

446
00:24:10,880 --> 00:24:14,240
Speaker 2: And you know, she's excited, But deep down inside of me,

447
00:24:14,359 --> 00:24:17,520
Speaker 2: I'm like, yes, like, oh I did it.

448
00:24:19,280 --> 00:24:21,239
Speaker 6: That is so special And you got us over here

449
00:24:21,320 --> 00:24:22,400
Speaker 6: getting teary out.

450
00:24:22,440 --> 00:24:22,640
Speaker 1: Yeah.

451
00:24:22,640 --> 00:24:24,600
Speaker 5: I think that because I think what you're doing it

452
00:24:24,680 --> 00:24:26,800
Speaker 5: shows people that it's so real, like you can do

453
00:24:26,920 --> 00:24:28,760
Speaker 5: this for your family. And I think that many of

454
00:24:28,840 --> 00:24:32,040
Speaker 5: us have dreams of doing that for our loved ones,

455
00:24:32,080 --> 00:24:35,320
Speaker 5: our partners, or our grandparents or our parents, and so

456
00:24:35,680 --> 00:24:39,520
Speaker 5: to see someone actually doing it, it's like, oh, that's attainable,

457
00:24:39,520 --> 00:24:43,760
Speaker 5: you know. So it's so inspiring, so amazing. But we're

458
00:24:43,800 --> 00:24:45,320
Speaker 5: going to dive back into this in just a second,

459
00:24:45,359 --> 00:24:47,240
Speaker 5: but we want to shift up the energy a little bit. Okay,

460
00:24:47,240 --> 00:24:50,600
Speaker 5: we're gonna go from these you know, these are happy tears.

461
00:24:50,600 --> 00:24:52,880
Speaker 5: I would say happy tears to a different type of tear.

462
00:24:52,920 --> 00:24:54,399
Speaker 5: We'll say, So, let's just go ahead and shift up

463
00:24:54,400 --> 00:24:57,840
Speaker 5: the energy because this may have us crying too now, Brittany,

464
00:24:58,119 --> 00:25:03,119
Speaker 5: because we recognize a and celebrate the multifaceted woman, and

465
00:25:03,160 --> 00:25:06,280
Speaker 5: we believe that it's okay to be bougie and classy

466
00:25:06,880 --> 00:25:10,639
Speaker 5: and ratchet. Okay, you can still be elegant and dance

467
00:25:10,680 --> 00:25:14,840
Speaker 5: to strip club music, right, So we want to invite

468
00:25:14,840 --> 00:25:18,879
Speaker 5: you to Brittany the OHU blatchet segments. So do you

469
00:25:18,960 --> 00:25:20,480
Speaker 5: take on the challenge?

470
00:25:20,920 --> 00:25:21,080
Speaker 2: Oh?

471
00:25:21,160 --> 00:25:23,800
Speaker 3: Yes, She's like, I'm.

472
00:25:23,680 --> 00:25:25,119
Speaker 6: Ready, she ready. Okay.

473
00:25:25,560 --> 00:25:27,240
Speaker 5: So now that you've agreed, this is what we're going

474
00:25:27,280 --> 00:25:28,800
Speaker 5: to do, Brittany. So we are going to ask you

475
00:25:28,840 --> 00:25:32,560
Speaker 5: three questions. We are going to share three sentence completions,

476
00:25:32,600 --> 00:25:35,240
Speaker 5: and then we talked a little bit about stalking earlier.

477
00:25:35,240 --> 00:25:37,439
Speaker 5: We've been looking at your social media, so we have

478
00:25:37,600 --> 00:25:40,560
Speaker 5: three photos pulled up that you have not seen yet,

479
00:25:41,040 --> 00:25:43,800
Speaker 5: and we want you to choose a number out of

480
00:25:43,840 --> 00:25:46,880
Speaker 5: one in three and you'll choose that photo and give

481
00:25:46,960 --> 00:25:48,440
Speaker 5: us more context about the.

482
00:25:48,320 --> 00:25:52,159
Speaker 6: Photo that has been chosen. Oh so, she's like, oh

483
00:25:52,200 --> 00:25:52,720
Speaker 6: my god.

484
00:25:52,800 --> 00:25:54,240
Speaker 3: So one two or three?

485
00:25:54,840 --> 00:25:56,440
Speaker 5: Yep, one, two or three. We're going to dive into

486
00:25:56,440 --> 00:25:58,119
Speaker 5: that in the third round. But first we're going to

487
00:25:58,200 --> 00:26:00,719
Speaker 5: ask you these three questions. And the first first question

488
00:26:01,080 --> 00:26:05,359
Speaker 5: is what's the best piece of wisdom or advice you've

489
00:26:05,400 --> 00:26:06,280
Speaker 5: ever received?

490
00:26:07,480 --> 00:26:11,719
Speaker 2: It would be to leave people on bread. I used

491
00:26:11,760 --> 00:26:14,400
Speaker 2: to be the type of person that had to always respond.

492
00:26:14,680 --> 00:26:16,840
Speaker 2: I always had to have the last word. I always

493
00:26:16,880 --> 00:26:20,000
Speaker 2: had to get what I felt off of my chest,

494
00:26:20,720 --> 00:26:24,600
Speaker 2: and it led me into some really dark places and

495
00:26:24,640 --> 00:26:28,120
Speaker 2: with dark people, and always just this cycle of going

496
00:26:28,160 --> 00:26:31,399
Speaker 2: back and forth with people who didn't even deserve to

497
00:26:31,480 --> 00:26:36,800
Speaker 2: have words with me. And so after my husband and

498
00:26:36,840 --> 00:26:39,840
Speaker 2: I met and got together, a previous person I was

499
00:26:39,920 --> 00:26:43,920
Speaker 2: dating was kind of bitter about it, and they kept

500
00:26:44,280 --> 00:26:49,119
Speaker 2: sending me messages and like pretty much stalking me, and

501
00:26:49,280 --> 00:26:51,719
Speaker 2: so I would always be like, I'm going to get

502
00:26:51,760 --> 00:26:54,239
Speaker 2: all lawyer or like saying something back, and he was like,

503
00:26:54,240 --> 00:26:58,600
Speaker 2: if you will just smother that out and like never

504
00:26:58,680 --> 00:27:01,159
Speaker 2: say another word, it will stop. I promise you. They

505
00:27:01,280 --> 00:27:04,760
Speaker 2: love they love the feedback. They love knowing that you're

506
00:27:04,840 --> 00:27:08,000
Speaker 2: upset and that they are stopping what you're doing on

507
00:27:08,000 --> 00:27:12,239
Speaker 2: a daily basis. So now it's like the moment you

508
00:27:12,280 --> 00:27:15,760
Speaker 2: affect my energy level, I'm like, hmm, okay, let me

509
00:27:15,840 --> 00:27:17,680
Speaker 2: just figure out what else I can do over here,

510
00:27:17,720 --> 00:27:19,480
Speaker 2: because I'm not even going to respond to that.

511
00:27:20,000 --> 00:27:22,360
Speaker 3: And I go back and forth. In my therapist.

512
00:27:22,440 --> 00:27:24,720
Speaker 2: She said there's a medium ground there. I'm like, nope,

513
00:27:24,720 --> 00:27:26,359
Speaker 2: that's what we do. And my husband said that's.

514
00:27:26,200 --> 00:27:29,840
Speaker 3: What we do if you period period.

515
00:27:29,920 --> 00:27:31,200
Speaker 5: Okay, husband has spoken it.

516
00:27:31,320 --> 00:27:34,520
Speaker 6: I love it. Yes, boundaries, come on.

517
00:27:34,840 --> 00:27:35,680
Speaker 3: I used to have none.

518
00:27:35,840 --> 00:27:38,280
Speaker 2: There were no such things as boundaries in my life.

519
00:27:38,320 --> 00:27:41,480
Speaker 2: And so it's a it's it's not fun like it's

520
00:27:41,520 --> 00:27:45,199
Speaker 2: still difficult. It's an exercise and restraint. But in the

521
00:27:45,240 --> 00:27:48,760
Speaker 2: end of the day, it really has worked. Like when

522
00:27:48,760 --> 00:27:51,480
Speaker 2: they realize they cannot get to you anymore, like that

523
00:27:51,560 --> 00:27:54,240
Speaker 2: they have no access to you, that.

524
00:27:54,320 --> 00:27:55,840
Speaker 3: Is the ultimate hurt for them.

525
00:27:55,920 --> 00:27:58,520
Speaker 2: No, it's you know, like you can't you can't even

526
00:27:58,600 --> 00:27:59,680
Speaker 2: access me anymore.

527
00:28:00,680 --> 00:28:05,240
Speaker 4: Yep, that part all right. So Brittany, I have four

528
00:28:05,280 --> 00:28:12,120
Speaker 4: words for you. Okay's work or two steps t work.

529
00:28:13,640 --> 00:28:17,160
Speaker 6: Hey, he's like, what out of question? Come out?

530
00:28:17,520 --> 00:28:19,399
Speaker 3: Oh my gosh. We were in we went.

531
00:28:19,440 --> 00:28:21,880
Speaker 2: I was had a speaking engagement at the Free Hive

532
00:28:21,920 --> 00:28:25,399
Speaker 2: event in Miami, and I got invited to like I

533
00:28:25,440 --> 00:28:27,840
Speaker 2: guess all the speakers got together at like this huge

534
00:28:27,880 --> 00:28:30,159
Speaker 2: mansion and we're like having like a little git together

535
00:28:30,680 --> 00:28:33,960
Speaker 2: and doing karaoke or whatever. At some point that night,

536
00:28:34,080 --> 00:28:36,440
Speaker 2: there is a video of me that was all over

537
00:28:36,440 --> 00:28:41,040
Speaker 2: the internet the next day holding onto the refrigerator doors.

538
00:28:40,840 --> 00:28:41,720
Speaker 3: Throwing that thing.

539
00:28:41,920 --> 00:28:44,880
Speaker 2: I mean, just getting it and the next day, all

540
00:28:44,880 --> 00:28:48,840
Speaker 2: my mentors, so Derek Harper can all my mentors are like, yeah,

541
00:28:48,880 --> 00:28:51,600
Speaker 2: you're gonna be working today or I'm like, oh my god,

542
00:28:52,280 --> 00:28:52,960
Speaker 2: so yeah, T work.

543
00:28:53,040 --> 00:28:54,200
Speaker 3: Definitely, it's t work.

544
00:28:54,800 --> 00:28:57,280
Speaker 5: Are we working today? Are we working today? We're doing both.

545
00:29:01,560 --> 00:29:05,040
Speaker 5: Our third question, Brittany, that's hilarious, by the way. Third question,

546
00:29:05,680 --> 00:29:08,040
Speaker 5: what's the sexiest item you own?

547
00:29:09,880 --> 00:29:10,080
Speaker 3: Oh?

548
00:29:10,960 --> 00:29:19,200
Speaker 2: Oh, I don't know, I gotta it's probably this pair

549
00:29:19,440 --> 00:29:28,200
Speaker 2: of high heels that my husband really likes. Yeah, okay, okay,

550
00:29:28,440 --> 00:29:36,240
Speaker 2: Rickie over there, okay, okay, yeap, that's the one, and

551
00:29:36,440 --> 00:29:37,240
Speaker 2: now I'm read.

552
00:29:41,200 --> 00:29:41,600
Speaker 1: Okay.

553
00:29:41,800 --> 00:29:45,200
Speaker 4: So now Brittany, we're gonna move to the sentence completions.

554
00:29:46,240 --> 00:29:49,600
Speaker 4: One topic or question I wish people asked me about

555
00:29:49,640 --> 00:29:50,840
Speaker 4: more often.

556
00:29:50,760 --> 00:29:54,480
Speaker 2: Is virtual staff. And it's new to me, so I

557
00:29:54,520 --> 00:29:58,120
Speaker 2: know it will come. But it's the thing that I'm

558
00:29:58,120 --> 00:29:59,800
Speaker 2: most passionate about in business.

559
00:30:00,600 --> 00:30:04,160
Speaker 3: It is definitely how I built my teams.

560
00:30:04,320 --> 00:30:07,880
Speaker 2: I wish more people, I wish more business owners knew

561
00:30:07,880 --> 00:30:09,240
Speaker 2: that it was even a possibility.

562
00:30:10,160 --> 00:30:13,800
Speaker 5: But you are not going to believe this because our

563
00:30:13,960 --> 00:30:19,719
Speaker 5: next sentence completion is I am so passionate about virtual assistance.

564
00:30:19,320 --> 00:30:25,880
Speaker 2: Because that worked out well I say, because I would

565
00:30:25,880 --> 00:30:29,840
Speaker 2: not be big Boss Brittany if I didn't have even

566
00:30:29,920 --> 00:30:32,080
Speaker 2: just my first virtual assistant. I have a team of

567
00:30:32,240 --> 00:30:36,680
Speaker 2: twelve vas internally right now who work on just my

568
00:30:36,760 --> 00:30:38,360
Speaker 2: businesses and my brands.

569
00:30:38,800 --> 00:30:41,680
Speaker 3: But it all started with one VA. Her name is Michelle.

570
00:30:41,800 --> 00:30:46,800
Speaker 2: She's now the chief operations officer of my business. And oh,

571
00:30:47,560 --> 00:30:49,400
Speaker 2: I wish I could tell you what I have planned

572
00:30:49,440 --> 00:30:51,360
Speaker 2: to do, but she's going to listen to this for sure.

573
00:30:52,600 --> 00:30:54,120
Speaker 3: She changed my life forever.

574
00:30:54,600 --> 00:30:58,880
Speaker 2: She was When you come from a background of domestic violence,

575
00:30:58,920 --> 00:31:02,000
Speaker 2: you don't hear a lot of people well speaking power

576
00:31:02,040 --> 00:31:06,200
Speaker 2: into you, speaking positivity, looking up to you, like you know,

577
00:31:06,320 --> 00:31:09,000
Speaker 2: I think she was the first person that really other

578
00:31:09,040 --> 00:31:13,000
Speaker 2: than you know, my new my new husband, the newer

579
00:31:13,040 --> 00:31:16,480
Speaker 2: model of husband before him or after him.

580
00:31:17,000 --> 00:31:18,479
Speaker 3: But you know, that's what he's supposed to do.

581
00:31:18,880 --> 00:31:22,080
Speaker 2: Your partner is supposed to be supportive and speak life

582
00:31:22,080 --> 00:31:25,280
Speaker 2: into you. It was the first person outside of my

583
00:31:25,480 --> 00:31:28,720
Speaker 2: family or you know, my significant other that ever really

584
00:31:28,760 --> 00:31:31,800
Speaker 2: like was like, Okay, yes, you were killing it, you

585
00:31:31,800 --> 00:31:34,479
Speaker 2: were going to do this, we're building this together. And

586
00:31:34,520 --> 00:31:36,880
Speaker 2: she really just dug her heills in and helped me

587
00:31:36,920 --> 00:31:39,680
Speaker 2: build a business out and then build another business and

588
00:31:39,720 --> 00:31:43,160
Speaker 2: then train every single person we hired since then and

589
00:31:44,200 --> 00:31:49,640
Speaker 2: did it at an affordable rate, and like just more

590
00:31:49,720 --> 00:31:53,600
Speaker 2: dedicated to my business than me some days as a

591
00:31:53,600 --> 00:31:55,560
Speaker 2: business owner, you know, we wake up some days, or

592
00:31:55,600 --> 00:31:57,120
Speaker 2: like entrepreneurs, we wake up we're.

593
00:31:56,920 --> 00:31:58,440
Speaker 3: Like, we don't have to do nothing today.

594
00:31:58,960 --> 00:32:01,719
Speaker 2: But it's a different feeling when you wake up and

595
00:32:01,760 --> 00:32:04,680
Speaker 2: someone's like, good morning, miss Brittany. This is what I

596
00:32:04,680 --> 00:32:07,040
Speaker 2: have planned for today, and this is what we're gonna

597
00:32:07,080 --> 00:32:09,680
Speaker 2: do today, and you know, this is the update that

598
00:32:09,720 --> 00:32:13,640
Speaker 2: I have for you. It gives you this push, and

599
00:32:13,800 --> 00:32:16,080
Speaker 2: I really think that I would not be where I

600
00:32:16,120 --> 00:32:18,840
Speaker 2: am right now. I would not be having this conversation

601
00:32:18,920 --> 00:32:21,960
Speaker 2: with you. I would not have been on that stage

602
00:32:22,000 --> 00:32:24,720
Speaker 2: with you. I would not have been on any stages

603
00:32:25,280 --> 00:32:27,800
Speaker 2: if it had not been for hiring my first virtual

604
00:32:27,840 --> 00:32:32,560
Speaker 2: assistant when I couldn't afford it, when I wasn't probably

605
00:32:32,600 --> 00:32:34,400
Speaker 2: ready that I didn't know how to delegate.

606
00:32:34,440 --> 00:32:35,760
Speaker 3: I was a control freak.

607
00:32:36,200 --> 00:32:39,360
Speaker 2: I was like the worst candidate possible to hire somebody,

608
00:32:40,160 --> 00:32:42,360
Speaker 2: and I was like just so burn out.

609
00:32:42,400 --> 00:32:43,840
Speaker 3: I was like, is either this or nothing? You know,

610
00:32:43,840 --> 00:32:44,840
Speaker 3: It's either this or I quit.

611
00:32:45,400 --> 00:32:51,000
Speaker 2: And she really helped me build an empire, and so like,

612
00:32:51,240 --> 00:32:52,360
Speaker 2: that's why I'm passionate.

613
00:32:52,480 --> 00:32:55,800
Speaker 3: Like everywhere I go. I'll be at a kid's birthday.

614
00:32:55,360 --> 00:32:58,080
Speaker 2: Party and I'm like, any entrepreneurs are here, let me

615
00:32:58,120 --> 00:33:00,280
Speaker 2: tell you all about my girl bitch, okay, And by

616
00:33:00,320 --> 00:33:03,240
Speaker 2: the end of the conversation, they're all like, I need

617
00:33:03,280 --> 00:33:05,040
Speaker 2: a VA and I'm like, yeah, I know, that's why

618
00:33:05,040 --> 00:33:09,080
Speaker 2: I named it that. It's you know, let's get you one.

619
00:33:09,520 --> 00:33:10,000
Speaker 3: I love that.

620
00:33:10,120 --> 00:33:12,800
Speaker 4: I appreciate that knowledge. And we're gonna we're gonna circle

621
00:33:12,840 --> 00:33:16,240
Speaker 4: back to that in a little bit. But our final

622
00:33:16,320 --> 00:33:21,760
Speaker 4: sentence completion is what I love most about myself is.

623
00:33:23,120 --> 00:33:29,000
Speaker 2: My perseverance, my sure will to just get up and

624
00:33:29,040 --> 00:33:31,920
Speaker 2: do it again when I know there are a lot

625
00:33:32,000 --> 00:33:33,040
Speaker 2: of people that wouldn't have.

626
00:33:35,040 --> 00:33:37,160
Speaker 3: And my booty. Those are my two favorites.

627
00:33:39,640 --> 00:33:43,560
Speaker 5: Come on, come on, yes, perseverance in the booty. Ain't

628
00:33:43,600 --> 00:33:46,360
Speaker 5: nothing that we need to celebrate our bodies more. I

629
00:33:46,400 --> 00:33:47,600
Speaker 5: love I love that you said that.

630
00:33:48,560 --> 00:33:48,920
Speaker 6: Okay.

631
00:33:49,640 --> 00:33:53,200
Speaker 5: So here, now we have our final We have a photo,

632
00:33:53,440 --> 00:33:56,600
Speaker 5: a couple of photos pulled up of you from Instagram,

633
00:33:56,600 --> 00:33:58,320
Speaker 5: and what we want you to do, Brittany is choose

634
00:33:58,320 --> 00:34:00,600
Speaker 5: a number out of one in three and then we

635
00:34:00,680 --> 00:34:02,560
Speaker 5: will reveal that one photo for you.

636
00:34:03,080 --> 00:34:04,440
Speaker 6: So what is your number?

637
00:34:06,240 --> 00:34:06,800
Speaker 3: Choose three?

638
00:34:07,600 --> 00:34:07,880
Speaker 6: Three.

639
00:34:07,960 --> 00:34:10,200
Speaker 5: Okay, let's take a look at photo number three. Oh,

640
00:34:10,239 --> 00:34:13,000
Speaker 5: this is a good one. Okay, So Brittany, really quick.

641
00:34:13,000 --> 00:34:15,280
Speaker 5: We have people that are only tuned into the audio.

642
00:34:15,360 --> 00:34:17,680
Speaker 5: So if you can describe the photo first, and I

643
00:34:17,840 --> 00:34:19,879
Speaker 5: give us some context about the photo that we would

644
00:34:19,920 --> 00:34:25,080
Speaker 5: not know, it's a hot photo. Okayay, come on, tell

645
00:34:25,160 --> 00:34:26,920
Speaker 5: us about that, tell us what we're looking at, and

646
00:34:26,960 --> 00:34:27,880
Speaker 5: then give us context.

647
00:34:28,560 --> 00:34:33,360
Speaker 2: So I am standing in Oh, this is a good one.

648
00:34:33,560 --> 00:34:39,800
Speaker 2: I'm standing in a mansion that I rented out, wearing

649
00:34:40,200 --> 00:34:45,440
Speaker 2: some fabulous fashion Nova jeans, and I'm in Miami or

650
00:34:45,480 --> 00:34:49,719
Speaker 2: Fort Lauderdale for the Free Hive event, where was my

651
00:34:50,360 --> 00:34:54,680
Speaker 2: really big, first big speaking event. And I was shook,

652
00:34:55,000 --> 00:34:57,799
Speaker 2: like I was scared. I was nervous, and I had

653
00:34:57,920 --> 00:35:00,320
Speaker 2: I rented out. I rented a g wagon, I rented

654
00:35:00,320 --> 00:35:02,759
Speaker 2: out this big house. I took my whole family. I

655
00:35:02,800 --> 00:35:05,399
Speaker 2: brought my nanny to watch the kids so they could

656
00:35:05,719 --> 00:35:09,160
Speaker 2: enjoyed the big nice house while I was at the event.

657
00:35:09,719 --> 00:35:14,600
Speaker 2: It was really this was really a time in my

658
00:35:15,160 --> 00:35:18,200
Speaker 2: life where I was like, you know what, I'm just

659
00:35:18,239 --> 00:35:22,160
Speaker 2: going to go all out and great things are going

660
00:35:22,200 --> 00:35:25,239
Speaker 2: to come from this and the that's where I met

661
00:35:25,320 --> 00:35:30,000
Speaker 2: King Ashley Anne. And look, I mean just look at

662
00:35:30,040 --> 00:35:32,719
Speaker 2: what has happened just from this event. I didn't have

663
00:35:32,800 --> 00:35:39,240
Speaker 2: a VA company at this event. Like a lot has happened.

664
00:35:38,920 --> 00:35:39,680
Speaker 3: Since this event.

665
00:35:40,480 --> 00:35:44,480
Speaker 5: That is amazing. I'm glad you chose that photo. Yes, yeah,

666
00:35:44,600 --> 00:35:49,759
Speaker 5: it's a good one. Yes, we appreciate you participating in

667
00:35:49,800 --> 00:35:51,560
Speaker 5: our Oh you bletch this segment. We're going to hop

668
00:35:51,640 --> 00:35:54,520
Speaker 5: back into the interview, the formal interview, and ask you

669
00:35:54,560 --> 00:35:56,960
Speaker 5: a few more questions here. But we were talking a

670
00:35:56,960 --> 00:35:59,279
Speaker 5: bit about the virtual staff. Can you tell us a

671
00:35:59,280 --> 00:36:03,759
Speaker 5: bit about just why women or how women can utilize

672
00:36:03,800 --> 00:36:07,719
Speaker 5: a virtual staff and business credit to save time and money.

673
00:36:07,800 --> 00:36:09,040
Speaker 5: Let's just hot right on in.

674
00:36:09,920 --> 00:36:13,200
Speaker 2: So with virtual staff, and especially for women, I use

675
00:36:13,280 --> 00:36:15,879
Speaker 2: my virtual so I have an executive assistant, and Mitch

676
00:36:15,960 --> 00:36:18,200
Speaker 2: used to be my executive assistant. She did everything for

677
00:36:18,280 --> 00:36:21,600
Speaker 2: me from helping me with things in my company, but also.

678
00:36:21,400 --> 00:36:22,800
Speaker 3: Helping me in my personal life.

679
00:36:24,880 --> 00:36:30,319
Speaker 2: Being a female, a high level female entrepreneur is.

680
00:36:32,239 --> 00:36:34,840
Speaker 3: Hard and for a lot of different reasons.

681
00:36:34,920 --> 00:36:39,439
Speaker 2: Then you add motherhood into it, it is nearly impossible.

682
00:36:39,680 --> 00:36:42,320
Speaker 3: Like before I came here. I was at my office

683
00:36:42,320 --> 00:36:42,919
Speaker 3: all day long.

684
00:36:43,000 --> 00:36:45,960
Speaker 2: I went home, I sat with the baby while my

685
00:36:46,040 --> 00:36:49,760
Speaker 2: husband took our older son to football. The baby screamed

686
00:36:49,800 --> 00:36:52,480
Speaker 2: and cried the whole time because he just loves his

687
00:36:52,560 --> 00:36:55,799
Speaker 2: dad instead of me. And you know, like I was

688
00:36:55,840 --> 00:36:58,200
Speaker 2: like frazzled coming back into my office. I had to

689
00:36:58,239 --> 00:37:02,600
Speaker 2: have like a whole meditation before this call, because you know,

690
00:37:03,120 --> 00:37:06,920
Speaker 2: just to get myself back into entrepreneur mode. My vas

691
00:37:06,920 --> 00:37:11,080
Speaker 2: helped me with everything. They scheduled doctor's appointments, they pretend

692
00:37:11,080 --> 00:37:14,160
Speaker 2: to be me at PTO meetings, I swear, like send

693
00:37:14,160 --> 00:37:18,920
Speaker 2: emails to other parents, or like they answer my emails,

694
00:37:19,400 --> 00:37:21,840
Speaker 2: like when you ask me for pictures and stuff, like

695
00:37:21,880 --> 00:37:25,040
Speaker 2: it was not me who responds, Like they comment back

696
00:37:25,080 --> 00:37:28,239
Speaker 2: on my social media. They create my social media posts.

697
00:37:28,280 --> 00:37:31,520
Speaker 2: The quote that you read earlier, that beautiful piece of

698
00:37:31,600 --> 00:37:32,640
Speaker 2: work there was not me.

699
00:37:33,200 --> 00:37:34,879
Speaker 3: I literally spoke the.

700
00:37:34,960 --> 00:37:39,879
Speaker 2: Quote into a Google Chat to my social media manager, Ving,

701
00:37:40,000 --> 00:37:43,960
Speaker 2: and she created a post for me and then gave

702
00:37:44,000 --> 00:37:48,719
Speaker 2: me a caption like it makes me look better as

703
00:37:48,760 --> 00:37:51,440
Speaker 2: an entrepreneur because I'm able to be in a million

704
00:37:51,480 --> 00:37:52,960
Speaker 2: places at once every day.

705
00:37:53,000 --> 00:37:53,839
Speaker 3: As women were like.

706
00:37:53,800 --> 00:37:57,560
Speaker 2: I wish I could just clone myself well, I learned

707
00:37:57,560 --> 00:38:03,759
Speaker 2: how to. I literally hired people and at an affordable rate.

708
00:38:03,800 --> 00:38:06,240
Speaker 2: I think that's the big difference is, you know, people

709
00:38:06,320 --> 00:38:09,480
Speaker 2: look at hiring team members and they're like, oh, I

710
00:38:09,480 --> 00:38:12,200
Speaker 2: can't afford that, because they know if you try to

711
00:38:12,239 --> 00:38:15,160
Speaker 2: hire your cousin who shows up late with an iced coffee,

712
00:38:15,719 --> 00:38:18,120
Speaker 2: you know, it's fifteen, sixteen to twenty dollars an hour

713
00:38:18,280 --> 00:38:21,560
Speaker 2: just to get someone to show up to do data

714
00:38:21,719 --> 00:38:25,840
Speaker 2: entry or something very you know, menial tasks. And with VAS,

715
00:38:25,960 --> 00:38:28,719
Speaker 2: the cost is so much lower. And that's even with

716
00:38:28,880 --> 00:38:31,120
Speaker 2: going through like an agency like mine, where we do

717
00:38:31,160 --> 00:38:32,279
Speaker 2: all the work for you, like.

718
00:38:32,400 --> 00:38:34,600
Speaker 3: Managing them and paying them and all of that.

719
00:38:34,640 --> 00:38:39,200
Speaker 2: It's still half or less of what you would pay

720
00:38:39,200 --> 00:38:41,360
Speaker 2: an in person employee. And you don't even have to

721
00:38:41,360 --> 00:38:43,160
Speaker 2: stand over their shoulder to see if they're working. We

722
00:38:43,280 --> 00:38:46,359
Speaker 2: do that for you. It's like the cheat code. It's

723
00:38:46,400 --> 00:38:49,040
Speaker 2: a cheat code for a female entrepreneur. I have a

724
00:38:49,120 --> 00:38:53,080
Speaker 2: VA who orders my groceries and has them delivered to

725
00:38:53,160 --> 00:38:55,240
Speaker 2: my house so that my nanny can put them away

726
00:38:55,239 --> 00:38:57,520
Speaker 2: while I'm running five businesses.

727
00:38:57,960 --> 00:39:01,000
Speaker 3: I could not do what I do without it.

728
00:39:01,680 --> 00:39:07,920
Speaker 2: There's absolutely no way and the level of dedication and output.

729
00:39:07,960 --> 00:39:10,320
Speaker 3: I have a VA who's my social media manager.

730
00:39:10,360 --> 00:39:14,000
Speaker 2: She runs all the business pages, she runs my personal pages, LinkedIn,

731
00:39:14,680 --> 00:39:16,479
Speaker 2: creates YouTube, does video editing.

732
00:39:16,520 --> 00:39:18,239
Speaker 3: I mean she does everything. It's a full time job.

733
00:39:19,320 --> 00:39:21,880
Speaker 2: And she had a power outage one day and I

734
00:39:21,920 --> 00:39:24,560
Speaker 2: get a text message or like a Google Chat message

735
00:39:24,560 --> 00:39:25,960
Speaker 2: from one of the other vas and they're like, look

736
00:39:26,000 --> 00:39:29,200
Speaker 2: at Maybell and it's her in the back of a truck,

737
00:39:29,360 --> 00:39:31,239
Speaker 2: in a bed of a truck with a generator and

738
00:39:31,320 --> 00:39:35,200
Speaker 2: her laptop and her lap because her power went out.

739
00:39:35,400 --> 00:39:37,439
Speaker 2: And instead of asking me for the rest of the day off,

740
00:39:37,800 --> 00:39:39,440
Speaker 2: most people wouldn't even have asked. They would have just

741
00:39:39,480 --> 00:39:42,319
Speaker 2: clocked out or like quit working. She was in the

742
00:39:42,320 --> 00:39:44,960
Speaker 2: back of a truck creating Facebook posts for me. The

743
00:39:45,040 --> 00:39:47,960
Speaker 2: level of dedication from my VAS cannot be matched. There

744
00:39:48,040 --> 00:39:49,839
Speaker 2: is no one that can argue with me about it.

745
00:39:49,920 --> 00:39:51,600
Speaker 3: Like, you know, I have.

746
00:39:51,640 --> 00:39:54,200
Speaker 2: Vas who have newborn babies who are in the hospital,

747
00:39:54,400 --> 00:39:57,319
Speaker 2: like on you know, showing up in a team meeting.

748
00:39:57,320 --> 00:39:59,080
Speaker 3: I'm like, what are you doing here?

749
00:39:59,520 --> 00:40:01,600
Speaker 2: You know, just take the day off because I'm so

750
00:40:01,800 --> 00:40:04,040
Speaker 2: used to you know, I know how it is. I

751
00:40:04,120 --> 00:40:06,319
Speaker 2: have a janitorial company where I have a lot of

752
00:40:06,400 --> 00:40:11,839
Speaker 2: in person employees, and between the payroll taxes and the

753
00:40:12,080 --> 00:40:17,440
Speaker 2: people not being reliable and the workers comp insurance and

754
00:40:17,640 --> 00:40:22,279
Speaker 2: all of the laws and regulations, it just makes it

755
00:40:22,320 --> 00:40:26,319
Speaker 2: impossible for small business owners to have employees and be

756
00:40:26,400 --> 00:40:27,600
Speaker 2: able to grow and scale.

757
00:40:28,400 --> 00:40:29,799
Speaker 3: But with VAS, you.

758
00:40:29,719 --> 00:40:33,600
Speaker 2: Cut out all of that and all those extra expenses

759
00:40:33,840 --> 00:40:37,040
Speaker 2: and you have someone you can afford. It's just the

760
00:40:37,120 --> 00:40:39,520
Speaker 2: cheat code. And then you add business credit so that

761
00:40:39,600 --> 00:40:42,759
Speaker 2: you can pay your VA and build business credit at

762
00:40:42,760 --> 00:40:43,480
Speaker 2: the same time.

763
00:40:45,120 --> 00:40:49,240
Speaker 3: It's like just it's just the cheat code.

764
00:40:49,280 --> 00:40:51,239
Speaker 2: I literally feel like I'm in the SIMS game and

765
00:40:51,280 --> 00:40:54,280
Speaker 2: I have the cheat code that helps you print money.

766
00:40:55,239 --> 00:40:56,560
Speaker 3: Wow. Okay.

767
00:40:57,000 --> 00:41:00,160
Speaker 4: So on our podcast we talk a lot about like

768
00:41:00,280 --> 00:41:05,160
Speaker 4: taking care of ourselves right, and so as you were

769
00:41:05,200 --> 00:41:07,960
Speaker 4: talking about some of the links that your VA's were

770
00:41:08,000 --> 00:41:11,799
Speaker 4: going to to get the job done right, how do

771
00:41:12,040 --> 00:41:15,319
Speaker 4: you and when you think about your running five businesses,

772
00:41:16,040 --> 00:41:20,319
Speaker 4: you have a husband, you have kids, you have all

773
00:41:20,360 --> 00:41:28,480
Speaker 4: the things right, right, how do you navigate all of

774
00:41:28,520 --> 00:41:34,280
Speaker 4: those things taking care of yourself and then modeling taking

775
00:41:34,320 --> 00:41:36,560
Speaker 4: care of yourself for your employees.

776
00:41:38,080 --> 00:41:40,279
Speaker 2: So one of the things that I did when we

777
00:41:40,320 --> 00:41:43,239
Speaker 2: first started I Need AVA was I sat down my

778
00:41:43,719 --> 00:41:46,040
Speaker 2: two team members that I had at that time, had too,

779
00:41:46,719 --> 00:41:48,600
Speaker 2: and I said, all right, they had worked for a

780
00:41:48,640 --> 00:41:50,920
Speaker 2: company like mine before, and I said, I want to

781
00:41:50,960 --> 00:41:52,920
Speaker 2: know everything you know. I was like, I want you

782
00:41:52,920 --> 00:41:55,360
Speaker 2: guys to, you know, completely take off your filters, and

783
00:41:55,400 --> 00:41:57,640
Speaker 2: I want to know everything you hated about where you worked.

784
00:41:57,920 --> 00:42:00,080
Speaker 2: I want to know everything you didn't like, everything that

785
00:42:00,160 --> 00:42:02,840
Speaker 2: you think that you deserve as an employee. And I

786
00:42:02,880 --> 00:42:05,759
Speaker 2: want to incorporate that into this business. I want to

787
00:42:05,760 --> 00:42:08,680
Speaker 2: build it into our pricing now so that we can

788
00:42:08,760 --> 00:42:11,080
Speaker 2: scale like this. I want to know what it is

789
00:42:11,080 --> 00:42:14,120
Speaker 2: that you need in order to stay with me forever.

790
00:42:14,440 --> 00:42:18,520
Speaker 3: Because that was important to me. It's already like for us.

791
00:42:18,680 --> 00:42:20,880
Speaker 2: I guess a lot of people don't understand the exchange

792
00:42:20,920 --> 00:42:23,000
Speaker 2: rate and they don't understand how much a dollar is

793
00:42:23,000 --> 00:42:25,040
Speaker 2: worth in the Philippines. So when you tell them how

794
00:42:25,120 --> 00:42:26,879
Speaker 2: much it caught, like eight dollars an hour to have

795
00:42:27,160 --> 00:42:30,000
Speaker 2: a full time, you know, employee, they're like, you know,

796
00:42:30,200 --> 00:42:34,359
Speaker 2: what kind of witchcraft is this? But you know, I

797
00:42:34,400 --> 00:42:36,319
Speaker 2: wanted to make sure that they were still getting a

798
00:42:36,360 --> 00:42:39,960
Speaker 2: better wage than anywhere else at the same time as

799
00:42:40,000 --> 00:42:43,880
Speaker 2: having a good company culture, getting incentives. I give so

800
00:42:44,080 --> 00:42:46,799
Speaker 2: much love you if you follow me on social media.

801
00:42:46,840 --> 00:42:48,800
Speaker 2: You see, all I do is brag on my team.

802
00:42:49,200 --> 00:42:52,200
Speaker 2: They are absolutely the most incredible people ever, and so

803
00:42:52,239 --> 00:42:54,960
Speaker 2: I like to just like kudos them to death. I'm

804
00:42:54,960 --> 00:42:57,640
Speaker 2: sure they're sick of me at this point. Prepare to

805
00:42:57,640 --> 00:42:59,440
Speaker 2: be sick of me, because I'm going to just if

806
00:42:59,440 --> 00:43:01,680
Speaker 2: you do something good, you're never going to hear the

807
00:43:01,719 --> 00:43:05,080
Speaker 2: end of it. Because that's what I needed. I needed

808
00:43:05,120 --> 00:43:06,400
Speaker 2: someone to be liked.

809
00:43:06,480 --> 00:43:09,160
Speaker 3: You doing a good job. Yeah, you doing a good job.

810
00:43:09,360 --> 00:43:09,920
Speaker 3: You know what I mean.

811
00:43:10,200 --> 00:43:13,280
Speaker 2: That's what I really needed, and so I try to give.

812
00:43:13,960 --> 00:43:17,200
Speaker 2: I'm a very empathetic person, and I give love the

813
00:43:17,239 --> 00:43:20,520
Speaker 2: way that I wish I got love in all things,

814
00:43:20,600 --> 00:43:23,880
Speaker 2: in all relationships, including with my employees. As far as

815
00:43:23,920 --> 00:43:26,920
Speaker 2: taking care of myself, that is a work in progress.

816
00:43:27,320 --> 00:43:30,560
Speaker 2: But because I have this amazing team now, it does

817
00:43:30,640 --> 00:43:32,440
Speaker 2: free me up to do things like that.

818
00:43:33,440 --> 00:43:36,040
Speaker 3: I sat myself down at the beginning of this year.

819
00:43:36,040 --> 00:43:38,160
Speaker 2: I was like, all right, I retired, my husband retired,

820
00:43:38,200 --> 00:43:41,719
Speaker 2: my parents, my kids are good. Everybody's having the time

821
00:43:41,719 --> 00:43:45,280
Speaker 2: of their lives. Everybody is taking care of I moved

822
00:43:45,280 --> 00:43:48,239
Speaker 2: my parents back home. They're in a beautiful home right

823
00:43:48,239 --> 00:43:52,000
Speaker 2: down the street from their grandchildren. Everybody has what they need.

824
00:43:52,560 --> 00:43:55,759
Speaker 2: It is time to stop living in survival mode and

825
00:43:55,840 --> 00:43:57,040
Speaker 2: start taking care of myself.

826
00:43:57,120 --> 00:44:00,479
Speaker 3: And I got a therapist. I started, you.

827
00:44:00,360 --> 00:44:02,840
Speaker 2: Know, really taking care of getting my hair done, getting

828
00:44:02,840 --> 00:44:05,839
Speaker 2: my nails done, really just I'd have a whole day

829
00:44:05,880 --> 00:44:09,120
Speaker 2: off every week. Thursdays are my self care day, and

830
00:44:09,480 --> 00:44:11,680
Speaker 2: when I schedule my doctor's appointments. I never went to

831
00:44:11,680 --> 00:44:13,120
Speaker 2: the doctor for five years. I never went to the

832
00:44:13,120 --> 00:44:15,640
Speaker 2: doctor unless I was like I needed to be hospitalized.

833
00:44:15,719 --> 00:44:17,480
Speaker 2: So I started making regular doctor's visits.

834
00:44:17,520 --> 00:44:19,080
Speaker 3: I got my teeth reed dine.

835
00:44:19,520 --> 00:44:23,759
Speaker 2: I just really started putting a focus on myself and

836
00:44:23,840 --> 00:44:27,080
Speaker 2: I hope that that catches on with anybody who is

837
00:44:27,120 --> 00:44:31,160
Speaker 2: trying to build something that at some point you do

838
00:44:31,239 --> 00:44:32,960
Speaker 2: have to kind of pump the brakes for a minute

839
00:44:33,000 --> 00:44:35,759
Speaker 2: and start to really look, Okay, everybody's taken care of

840
00:44:36,400 --> 00:44:37,160
Speaker 2: what do I need?

841
00:44:38,200 --> 00:44:40,240
Speaker 3: And for me, it was therapy.

842
00:44:40,880 --> 00:44:43,680
Speaker 2: I needed therapy bad after everything I had been through,

843
00:44:43,800 --> 00:44:45,520
Speaker 2: And so that's my thing. I go once a week

844
00:44:45,560 --> 00:44:48,160
Speaker 2: and I sit down with this amazing lady who just

845
00:44:48,200 --> 00:44:51,160
Speaker 2: loves to hear about my craziness and she helps me

846
00:44:51,239 --> 00:44:53,800
Speaker 2: figure it all out. And it, you know, it changes

847
00:44:53,800 --> 00:44:56,239
Speaker 2: from days one day is about the kids and you

848
00:44:56,239 --> 00:44:58,800
Speaker 2: know what they're going through. One day is about business stuff,

849
00:44:59,280 --> 00:45:02,920
Speaker 2: and another day we dig deep into you know, preschool

850
00:45:02,920 --> 00:45:05,600
Speaker 2: Brittany and what she went through, and it's just so

851
00:45:06,840 --> 00:45:09,920
Speaker 2: I've never done anything like that before I had this

852
00:45:10,000 --> 00:45:12,960
Speaker 2: big wall built. And so, you know, I try to

853
00:45:12,960 --> 00:45:14,600
Speaker 2: take care of myself as much as I can. I'm

854
00:45:14,600 --> 00:45:17,880
Speaker 2: probably not perfect at it, but I'm I'm learning and

855
00:45:17,920 --> 00:45:21,040
Speaker 2: growing every single day. I try so hard to take

856
00:45:21,080 --> 00:45:24,400
Speaker 2: care of my employees. If they ask me, listen, my

857
00:45:24,440 --> 00:45:27,400
Speaker 2: internal team, they're spoiled, rotten. Everybody in the VA world

858
00:45:27,400 --> 00:45:29,480
Speaker 2: wants to work on my internal team because if they

859
00:45:29,480 --> 00:45:31,160
Speaker 2: ask for something, I'm like, oh yeah, babe, you need

860
00:45:31,160 --> 00:45:34,080
Speaker 2: that software, you need a new computer. Oh yeah, baby,

861
00:45:34,120 --> 00:45:36,480
Speaker 2: let's get this for you. Like I just love to

862
00:45:36,560 --> 00:45:39,640
Speaker 2: love on people, especially when they're helping me, help me

863
00:45:39,680 --> 00:45:41,200
Speaker 2: build a million dollar corporation.

864
00:45:41,280 --> 00:45:44,160
Speaker 3: Baby, you can get whatever you need. You know, like

865
00:45:44,320 --> 00:45:46,719
Speaker 3: there are no oh you need, no house. We're gonna

866
00:45:46,719 --> 00:45:49,399
Speaker 3: figure it out. Baby, Let's get it done. So yeah,

867
00:45:49,440 --> 00:45:49,799
Speaker 3: I try.

868
00:45:49,840 --> 00:45:52,279
Speaker 2: I try to give the way that I would want

869
00:45:52,320 --> 00:45:55,799
Speaker 2: people to have given to me when I was, you know,

870
00:45:56,239 --> 00:45:59,440
Speaker 2: trying when I was an employee whom.

871
00:45:59,200 --> 00:46:03,479
Speaker 6: I so inspired. Brendany iisan saying you doing a good job.

872
00:46:03,640 --> 00:46:06,080
Speaker 5: Yeah, you doing good and you are like you are

873
00:46:06,280 --> 00:46:08,160
Speaker 5: killing a game and this is just the beginning for

874
00:46:08,200 --> 00:46:10,520
Speaker 5: you just to think like you started all this in

875
00:46:10,560 --> 00:46:13,080
Speaker 5: the past few years, like this is just the beginning,

876
00:46:13,160 --> 00:46:15,799
Speaker 5: so it's only up from here. I would love to

877
00:46:15,880 --> 00:46:19,600
Speaker 5: know from your perspective, what are five character traits that

878
00:46:19,680 --> 00:46:23,399
Speaker 5: you believe are essential when it comes to being the boss.

879
00:46:23,680 --> 00:46:28,080
Speaker 2: I think that the most important thing is consistency. I

880
00:46:28,120 --> 00:46:31,040
Speaker 2: have watched a lot of people who started before me

881
00:46:32,239 --> 00:46:35,400
Speaker 2: that I don't even know where they are anymore. I

882
00:46:35,440 --> 00:46:38,720
Speaker 2: have watched a lot of people that we're doing better

883
00:46:38,760 --> 00:46:41,280
Speaker 2: than me that I haven't seen them in a long time,

884
00:46:41,960 --> 00:46:44,520
Speaker 2: or they're in and out and they haven't had the

885
00:46:44,600 --> 00:46:47,800
Speaker 2: level of success that I have because they haven't been consistent.

886
00:46:48,520 --> 00:46:52,880
Speaker 2: It doesn't matter what is going on in my life personally,

887
00:46:53,200 --> 00:46:57,560
Speaker 2: business wise, whatever, I show up every single day, and

888
00:46:57,600 --> 00:47:00,520
Speaker 2: I do that in most areas of my life, probably

889
00:47:00,560 --> 00:47:02,320
Speaker 2: except for my doctor's office.

890
00:47:02,120 --> 00:47:02,720
Speaker 3: Or the gym.

891
00:47:04,160 --> 00:47:08,279
Speaker 2: You can only do so much, okay, but consistency is

892
00:47:08,360 --> 00:47:14,160
Speaker 2: number one always, and persistence just being persistent, I think

893
00:47:14,560 --> 00:47:16,319
Speaker 2: because I get a lot of no's, I go through

894
00:47:16,360 --> 00:47:18,120
Speaker 2: a lot of the same things everyone else does as

895
00:47:18,120 --> 00:47:21,879
Speaker 2: far as like disappointments and knows and I just don't

896
00:47:21,960 --> 00:47:24,759
Speaker 2: dwell on them, like you know, this no leads me

897
00:47:24,840 --> 00:47:27,560
Speaker 2: to someone else's yes, and I just move quickly. My

898
00:47:27,680 --> 00:47:30,080
Speaker 2: husband says that I'm crazy because like I just don't

899
00:47:30,080 --> 00:47:33,000
Speaker 2: even think about things. He'd be like, okay, I'll be like,

900
00:47:33,040 --> 00:47:35,279
Speaker 2: I'm going to read I think we should redo this room,

901
00:47:35,640 --> 00:47:37,640
Speaker 2: and then he's like, yeah, okay, sounds good, and he

902
00:47:37,680 --> 00:47:40,000
Speaker 2: thinks like maybe next month, and I literally have it

903
00:47:40,080 --> 00:47:42,440
Speaker 2: done before it gets back. From taking the kid to

904
00:47:42,520 --> 00:47:45,680
Speaker 2: football practice, like I've like been to Low's got.

905
00:47:45,480 --> 00:47:48,680
Speaker 3: The paint, I'm in there hammering on the walls. I

906
00:47:48,880 --> 00:47:50,040
Speaker 3: just I just move.

907
00:47:50,200 --> 00:47:53,400
Speaker 2: I am constantly moving, and probably a lot of that

908
00:47:53,600 --> 00:47:57,279
Speaker 2: is survival mode, but also just because I know that

909
00:47:57,400 --> 00:48:00,960
Speaker 2: as long as I'm moving in some direct that I

910
00:48:01,000 --> 00:48:03,520
Speaker 2: will I won't not go backwards, you know, as long

911
00:48:03,520 --> 00:48:07,879
Speaker 2: as I'm moving forward in some way doing something productive that.

912
00:48:08,000 --> 00:48:10,080
Speaker 3: I won't, I won't mess up. So that's two.

913
00:48:10,760 --> 00:48:14,600
Speaker 2: I think Another thing is is resiliency. You have to

914
00:48:14,680 --> 00:48:17,600
Speaker 2: be able to that. I'm a crier. Anybody who knows

915
00:48:17,600 --> 00:48:20,840
Speaker 2: me knows I will shed a tear. I will I

916
00:48:20,880 --> 00:48:23,400
Speaker 2: also have anger issues, like you know, like I will

917
00:48:23,560 --> 00:48:26,359
Speaker 2: pitch a fit, cry and then I just get right

918
00:48:26,400 --> 00:48:26,879
Speaker 2: back to it.

919
00:48:27,760 --> 00:48:28,440
Speaker 3: You gotta, you can.

920
00:48:28,480 --> 00:48:31,360
Speaker 2: You can take some downtime and get your shit back together,

921
00:48:31,680 --> 00:48:33,120
Speaker 2: but you got to jump back in. You have to

922
00:48:33,120 --> 00:48:36,640
Speaker 2: be resilient. You have to snap back no matter what happens,

923
00:48:36,719 --> 00:48:40,239
Speaker 2: because people will try to destroy you. And then if

924
00:48:40,280 --> 00:48:44,040
Speaker 2: they know that something they do or say, or you know,

925
00:48:44,160 --> 00:48:47,439
Speaker 2: will put you down for a certain amount of time,

926
00:48:47,840 --> 00:48:51,160
Speaker 2: they will just keep on it until you don't get

927
00:48:51,200 --> 00:48:53,759
Speaker 2: back up. So if you show them that listen, no

928
00:48:53,800 --> 00:48:56,200
Speaker 2: matter what you throw at me, I'm coming back every

929
00:48:56,239 --> 00:48:59,520
Speaker 2: single time, they will leave you the hell alone. And

930
00:48:59,560 --> 00:49:01,840
Speaker 2: then another thing that I would think is super important,

931
00:49:01,840 --> 00:49:04,759
Speaker 2: as ethics. We live in a world right now that

932
00:49:04,920 --> 00:49:07,279
Speaker 2: is a very scary place to be. I'm in an

933
00:49:07,320 --> 00:49:10,040
Speaker 2: industry that is a very scary place to be. The

934
00:49:10,120 --> 00:49:16,799
Speaker 2: financial services industry on the internets is scary, and it

935
00:49:16,880 --> 00:49:24,680
Speaker 2: is hard to keep your reputation intact when you're doing good,

936
00:49:25,239 --> 00:49:28,640
Speaker 2: when you're doing right, when you're doing legally, and so

937
00:49:29,280 --> 00:49:32,319
Speaker 2: I just I stress to people that your reputation is

938
00:49:32,360 --> 00:49:35,759
Speaker 2: everything in any business. One of the main reasons I'm

939
00:49:35,760 --> 00:49:39,080
Speaker 2: able to open any business I want and it just automatically,

940
00:49:39,480 --> 00:49:43,839
Speaker 2: you know, goes up, is because it's tied to my name,

941
00:49:44,360 --> 00:49:47,280
Speaker 2: and people trust me, and people know that I'm authentic

942
00:49:47,400 --> 00:49:50,600
Speaker 2: and that my ethics are good. So no matter what

943
00:49:50,680 --> 00:49:54,279
Speaker 2: I'm doing, they're safe with me. And so if you

944
00:49:54,320 --> 00:49:57,640
Speaker 2: don't have business ethics, I suggest you reevaluate what you're

945
00:49:57,680 --> 00:50:03,440
Speaker 2: doing immediately and just start incorporating ethics into your business model.

946
00:50:03,760 --> 00:50:07,719
Speaker 2: And then lastly, I think the most important thing is

947
00:50:07,719 --> 00:50:13,040
Speaker 2: is customer service. Customer service is so important in any

948
00:50:13,040 --> 00:50:14,759
Speaker 2: business that you're in. It doesn't matter what you're doing.

949
00:50:15,280 --> 00:50:17,279
Speaker 2: If you have a business, you have a customer and

950
00:50:17,320 --> 00:50:20,239
Speaker 2: you better be good to them because they're going to

951
00:50:20,280 --> 00:50:22,080
Speaker 2: send people your way or they're going to tell people

952
00:50:22,120 --> 00:50:22,919
Speaker 2: to go the other way.

953
00:50:22,960 --> 00:50:24,799
Speaker 3: And I don't know what you want you want, but

954
00:50:24,840 --> 00:50:26,320
Speaker 3: I want them to send their friends.

955
00:50:26,840 --> 00:50:32,280
Speaker 5: Yes, that's right, that's fine. So we've got consistency, persistence, resilience, ethics,

956
00:50:32,320 --> 00:50:36,440
Speaker 5: and customer service. Thank you, yes me us? Okay, okay,

957
00:50:37,160 --> 00:50:39,040
Speaker 5: this was so fun, Brittany. We had such a ball

958
00:50:39,080 --> 00:50:39,319
Speaker 5: with you.

959
00:50:39,800 --> 00:50:42,320
Speaker 3: I had so much fun. I thank you guys so much.

960
00:50:43,160 --> 00:50:46,640
Speaker 4: Well, can you tell our listeners because I know they're

961
00:50:46,680 --> 00:50:51,480
Speaker 4: listening to this interview and they are like, well, Okay,

962
00:50:51,600 --> 00:50:54,440
Speaker 4: we want to scale our business like the boss Brittany

963
00:50:54,520 --> 00:50:56,680
Speaker 4: is done over here, and we need to figure out

964
00:50:56,719 --> 00:50:59,640
Speaker 4: how to hire virtual assistance for ourselves for all the

965
00:50:59,680 --> 00:51:04,279
Speaker 4: things we're doing in life. Where can our listeners find you?

966
00:51:05,080 --> 00:51:06,320
Speaker 3: So it's real easy.

967
00:51:06,400 --> 00:51:09,680
Speaker 2: I'm Brittany Battini on all socials, so at Brittany Battini

968
00:51:09,800 --> 00:51:14,839
Speaker 2: on Instagram, Facebook, TikTok, I mean all the things YouTube,

969
00:51:15,320 --> 00:51:18,759
Speaker 2: So just my first and last name, and then my website.

970
00:51:18,800 --> 00:51:22,279
Speaker 2: My personal website, Brittany Battini dot com has links to

971
00:51:22,320 --> 00:51:25,480
Speaker 2: all my businesses, so you can find my mentorship programs.

972
00:51:25,560 --> 00:51:29,000
Speaker 2: You can find I need a Va Bettini Financial. Really,

973
00:51:29,040 --> 00:51:32,240
Speaker 2: anything that you need help with, if it's business related,

974
00:51:32,280 --> 00:51:36,120
Speaker 2: we probably do it. And we'll be honored and thrilled

975
00:51:36,360 --> 00:51:39,600
Speaker 2: to take care of you and help you scale and

976
00:51:39,600 --> 00:51:42,359
Speaker 2: grow your businesses in any way that we possibly can.

977
00:51:42,719 --> 00:51:43,120
Speaker 6: Awesome.

978
00:51:43,160 --> 00:51:48,080
Speaker 5: Thank you so much, Brittany, thank you, thank you. Hey lady,

979
00:51:48,320 --> 00:51:51,440
Speaker 5: It's Terry here from the Cultivating Our Space podcast. I'm

980
00:51:51,480 --> 00:51:54,359
Speaker 5: hosting a free podcasting masterclass where I'm going to teach

981
00:51:54,400 --> 00:51:57,839
Speaker 5: you how to create your impactful podcast and how you

982
00:51:57,840 --> 00:52:01,920
Speaker 5: can generate multiple streams of income. You can visit podcastwith

983
00:52:02,000 --> 00:52:05,040
Speaker 5: Terry dot com to register for free. I hope to

984
00:52:05,040 --> 00:52:05,640
Speaker 5: see you there.

985
00:52:06,000 --> 00:52:11,760
Speaker 4: Thanks for joining us today. Please note that our show

986
00:52:11,800 --> 00:52:17,759
Speaker 4: may contain conversations about self help, advice, self empowerment, and

987
00:52:17,840 --> 00:52:20,960
Speaker 4: mental health, but is by no means meant to be

988
00:52:21,040 --> 00:52:25,320
Speaker 4: a substitute for an ongoing formal relationship with a trained

989
00:52:25,360 --> 00:52:29,400
Speaker 4: mental health provider. If you are someone you know is

990
00:52:29,440 --> 00:52:32,760
Speaker 4: in need of mental health care, please visit a Therapy

991
00:52:32,800 --> 00:52:38,720
Speaker 4: for Black Girls directory Psychology today or contact your insurance provider.

992
00:52:39,080 --> 00:52:40,759
Speaker 5: If you liked what you heard and want to keep

993
00:52:40,760 --> 00:52:44,680
Speaker 5: the conversation going, connect with us on Facebook, Instagram, and

994
00:52:44,760 --> 00:52:49,520
Speaker 5: Twitter at her space podcast or check out our website

995
00:52:49,560 --> 00:52:52,600
Speaker 5: at herspace podcast dot com. And before we meet again,

996
00:52:53,080 --> 00:52:58,280
Speaker 5: repeat after me. I attract abundance and prosperity with ease