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Speaker 1: It's Brook and Jeffrey in the morning. And in today's

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Speaker 1: prank call, a husband reached out to us saying his

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Speaker 1: wife is frustrated with their cell phone bill. Every month

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Speaker 1: it keeps on changing. Sometimes it's higher, sometimes lower, and

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Speaker 1: it's tough to budget when your bill's all over the

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Speaker 1: place like that. Sure, so we're gonna call her and

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Speaker 1: sort this out by giving her fifteen other confusing options

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Speaker 1: to moll over in your phone. Tap right now. Hello, Hi,

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Speaker 1: this is Colby from Wireless. I'm looking to speak with Jilinda.

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Speaker 2: Hi.

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Speaker 1: Yeah, this is she Hijlinda. I'm just calling you back

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Speaker 1: because we've received a few complain emails from you.

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Speaker 2: Yes, thank you so much for return of my.

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Speaker 1: Car of course.

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Speaker 2: So basically, I'm being overcharged on my phone dew and

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Speaker 2: I'm not sure why.

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Speaker 1: All right, well, I think we can figure that out.

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Speaker 1: But before I do, can I interest you in our

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Speaker 1: double month under charge program? Excuse me, it's called double

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Speaker 1: month under Charge. You've probably seen it promoted on two B.

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Speaker 2: I have not. I'm not sure what that is.

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Speaker 1: Sometimes we put the ads in the middle of the

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Speaker 1: Real Housewives shows on there. Those are juicy. Yeah, have

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Speaker 1: you seen it? There, No, I have not. Oh okay, well, anyway,

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Speaker 1: double month undercharge. It's a new feature that we're offering

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Speaker 1: to all of our clients. We're very excited about it.

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Speaker 2: Yeah, you keep saying that, but you haven't told me

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Speaker 2: what it is. What is it exactly?

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Speaker 1: Well, basically it works like this, so we undercharge you

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Speaker 1: for the first two months, and then on the third month,

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Speaker 1: we overcharge you big time. What well, we have interest

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Speaker 1: to it so that we can make more money off

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Speaker 1: of the consumer. It's like a layaway plan for cell phones.

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Speaker 2: Okay, sir, I'm sorry, I'm not interested in that.

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Speaker 1: Everybody's taking advantage of it right now. You should get

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Speaker 1: in while you can.

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Speaker 2: Sir, I'm being overcharged on my phone bill and I

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Speaker 2: just want to know why.

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Speaker 1: Well, so in that case, maybe double month under charge

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Speaker 1: would be perfect for you. What did I mention that

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Speaker 1: it's the hottest thing right now?

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Speaker 2: Sir? I don't care. I'm being overcharged.

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Speaker 1: Right now, all right, let me deal with your issue.

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Speaker 1: Can I ask how many lines do you have? Thank you?

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Speaker 1: I have two lines, okay, and how much do you

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Speaker 1: pay for that?

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Speaker 2: Less than one hundred dollars? And I'm being charged over.

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Speaker 1: That, right Now, did you know for just one hundred

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Speaker 1: and forty four bucks a month more, we could give

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Speaker 1: you four more lines, all with double month under charge.

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Speaker 2: Sir, who is your supervisor? Who is your thoos over you?

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Speaker 2: Because this is beginning to be too much. I'm talking

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Speaker 2: about one thing. He's talking about something else.

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Speaker 1: Well, only because it's pretty hot and pretty special. And

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Speaker 1: that's why I'm bringing it up because I don't want

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Speaker 1: you to miss out.

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Speaker 2: I just want a consistent phone plan that I pay.

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Speaker 1: Dam just hear me out. The plan is called the

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Speaker 1: four for more plan.

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Speaker 2: I don't give a damn about whatever you're talking about.

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Speaker 1: I don't think you're understanding. You said you have two lines.

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Speaker 1: This would give you four more.

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Speaker 2: Are you out of your mind? What the hell do

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Speaker 2: I need six lines for? This soldier was me and

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Speaker 2: my husband?

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Speaker 1: Okay, well, all you would have to do in order

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Speaker 1: to get four more lines for one hundred and forty

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Speaker 1: four bucks, he's just screaming to the phone.

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Speaker 2: Four for more. You are not even listening. Who is

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Speaker 2: your supervisor?

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Speaker 1: Because okay, so, if I'm understanding you here, and I'm

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Speaker 1: really trying to hear you out, you're saying four for

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Speaker 1: more is too much. Yes, my god, oh man, okay, gosh,

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Speaker 1: I really wish you had called yesterday for a three

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Speaker 1: for free promotion. What three phone lines all for zero dollars?

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Speaker 1: It was a really good deal.

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Speaker 2: Kidding me? I know you're kidding me, right, kidd as

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Speaker 2: any of my questions?

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Speaker 1: Are you upset right now because you missed on the

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Speaker 1: three for free promotion yesterday?

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Speaker 2: The hell with your three for three and four for more?

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Speaker 1: Yes, we do still have the four for more. It

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Speaker 1: sounds like you're interested now.

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Speaker 2: You know what? If I were there right now, I

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Speaker 2: just don't know what I would do to you. This

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Speaker 2: is pissing me off, ma'am.

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Speaker 1: I hear what you're saying that I'm not doing enough

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Speaker 1: in my role as customer service.

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Speaker 2: You're absolutely not.

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Speaker 1: You're right, and that's probably because I forgot to mention

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Speaker 1: that if you sign up for four for more it

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Speaker 1: comes with free double month under charge.

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Speaker 2: You did not just say that again, I did.

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Speaker 1: It's and it's true.

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Speaker 2: You know what's true. I'm gonna beat you as how

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Speaker 2: about that? How about I beat you as them four

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Speaker 2: for four?

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Speaker 1: Okay, that's not included in our service fee though it is.

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Speaker 2: In mine, And I'll beat yours for four hours straight.

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Speaker 1: Okay, well that's all right. Would your husband Reggie like

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Speaker 1: to join you in the beating perhaps after we're done

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Speaker 1: doing this prank phone call?

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Speaker 2: What the hell did you just say?

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Speaker 1: Oh, I said prank phone call, because you're actually on

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Speaker 1: the radio right now with a show called Brook and

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Speaker 1: Jeffrey in the Morning. My name is jeff What Wait

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Speaker 1: a minute, Yeah, I don't work for the wireless companies.

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Speaker 1: Your husband asked us to do a phone tap on you.

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Speaker 2: Oh my god, I will beat they all out of

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Speaker 2: both of y'allah.

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Speaker 1: He told us that you absolutely hate dealing with customer

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Speaker 1: service people, so he thought this would be a great

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Speaker 1: chance to mess with you.

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Speaker 2: He is right, Oh my gosh, aloud charge.

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Speaker 1: Me for his bill until the offer of that double

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Speaker 1: month undercharge. Now you're kind of on board.

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Speaker 2: God, listen, that was really hard to resist it. I

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Speaker 2: still don't know what it means.

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Speaker 1: The week up every morning was food Tabs weekday mornings

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Speaker 1: on the twenties Brooking Jeffrey in the Morning,