1 00:00:00,080 --> 00:00:03,240 Speaker 1: I'm Bradley Johnson with one eight hundred duy away. Not 2 00:00:03,440 --> 00:00:06,800 Speaker 1: getting behind the wheel after drinking is the best choice, 3 00:00:07,080 --> 00:00:09,840 Speaker 1: But if you're pulled over, the next best choice it's 4 00:00:09,880 --> 00:00:13,200 Speaker 1: to call one eight hundred duy away. Time for your 5 00:00:13,200 --> 00:00:15,400 Speaker 1: brand new phone tap it's broken jubal in the morning, 6 00:00:15,400 --> 00:00:18,160 Speaker 1: and today I call a doctor's office regarding a routine 7 00:00:18,200 --> 00:00:20,560 Speaker 1: medical procedure that I had done not too long ago, 8 00:00:20,960 --> 00:00:24,760 Speaker 1: and I am super mad. The reason it's because I'm 9 00:00:24,800 --> 00:00:26,720 Speaker 1: not happy with the results and they better do something 10 00:00:26,760 --> 00:00:29,400 Speaker 1: about it right now. In your phone tap, it's another 11 00:00:31,760 --> 00:00:39,040 Speaker 1: on the twenties. Tell me I'm a modern lace center. 12 00:00:39,080 --> 00:00:41,120 Speaker 1: How can I help you? Yes, I would like to 13 00:00:41,120 --> 00:00:45,040 Speaker 1: speak with the office manager. This is her. My name 14 00:00:45,080 --> 00:00:47,760 Speaker 1: is Rebecca. How can I help you? Rebecca? Yep, you're 15 00:00:47,800 --> 00:00:51,880 Speaker 1: the person they told me who handles complaints. Yes, that's me. Yes, 16 00:00:52,000 --> 00:00:55,800 Speaker 1: that is you, and I have a complaint. Okay, let 17 00:00:55,800 --> 00:00:57,440 Speaker 1: me just put you on a brief hole and I'll 18 00:00:57,440 --> 00:01:01,120 Speaker 1: be right back. What's your name? My name is Casey. Reback, okay, Casey. 19 00:01:01,200 --> 00:01:07,880 Speaker 1: One second? Okay, I got a pen and paper, so 20 00:01:08,600 --> 00:01:11,080 Speaker 1: could you spell your name for me? Casey? Your last 21 00:01:11,200 --> 00:01:16,240 Speaker 1: name rybac K okay, and what is the nature of 22 00:01:16,280 --> 00:01:19,400 Speaker 1: your complaint? Well, the nature of my complaint is I'm 23 00:01:19,480 --> 00:01:24,240 Speaker 1: unhappy with my lasic procedure. Okay. I'm sorry to hear that, Casey, 24 00:01:24,360 --> 00:01:27,800 Speaker 1: Can you be more specific, Yes, it's ruining my life. 25 00:01:28,600 --> 00:01:33,360 Speaker 1: Oh okay, I don't understand. Is ruining your life meaning 26 00:01:33,480 --> 00:01:37,280 Speaker 1: you're having blurred vision? Are you expire? No? Actually it's 27 00:01:37,319 --> 00:01:41,960 Speaker 1: quite the opposite. It's perfect. I don't understand what you mean. 28 00:01:42,360 --> 00:01:45,839 Speaker 1: What do you mean perfect? Well, after my lasic procedure, 29 00:01:45,920 --> 00:01:48,640 Speaker 1: I went back home and the first person I saw 30 00:01:48,920 --> 00:01:52,560 Speaker 1: was my wife, and news to me, didn't look like 31 00:01:52,680 --> 00:01:56,520 Speaker 1: my wife. I'm not sure I'm following what you're saying. 32 00:01:56,920 --> 00:02:01,160 Speaker 1: She looked a lot different than what I'm used to Okay, 33 00:02:01,360 --> 00:02:06,160 Speaker 1: you mean clearer, Yes, extremely clear. I haven't had good 34 00:02:06,280 --> 00:02:09,680 Speaker 1: vision since we met, and now I can see her perfectly. 35 00:02:10,680 --> 00:02:15,240 Speaker 1: I'm not following this is okay. Because of your company 36 00:02:15,280 --> 00:02:18,280 Speaker 1: and the LASIK procedure, you're going to ruin my marriage. 37 00:02:18,480 --> 00:02:20,399 Speaker 1: I can actually see what my wife looks like now, 38 00:02:20,480 --> 00:02:23,920 Speaker 1: and it's horrible. I'm not sure how we can help 39 00:02:23,919 --> 00:02:26,919 Speaker 1: you with that, Casey, I mean if your visions Okay, 40 00:02:27,120 --> 00:02:29,440 Speaker 1: I'll give you an example. For the last decade, I 41 00:02:29,520 --> 00:02:32,440 Speaker 1: thought my wife looked exactly like the actress Nicole Kidman. 42 00:02:32,600 --> 00:02:36,080 Speaker 1: You know who that is. Oh, yes, she's beautiful, Yes 43 00:02:36,360 --> 00:02:39,400 Speaker 1: she is. But after Lasik, my wife looks more like 44 00:02:39,560 --> 00:02:43,480 Speaker 1: Carrot Top. And I found that out the hard way. 45 00:02:43,639 --> 00:02:45,160 Speaker 1: Would you want to be married to Carrot Top? I 46 00:02:45,200 --> 00:02:50,359 Speaker 1: don't think so, mister Ryde. I'm sorry that I've never 47 00:02:50,400 --> 00:02:53,280 Speaker 1: had a complaint like this before, and I'm not sure 48 00:02:54,200 --> 00:02:56,400 Speaker 1: how we can help you with me. Well, you've got 49 00:02:56,440 --> 00:02:59,519 Speaker 1: to do something about this. I have no idea. I mean, 50 00:03:00,120 --> 00:03:02,200 Speaker 1: maybe we can set up an appointment where you can 51 00:03:02,240 --> 00:03:05,160 Speaker 1: see the doctor I can talk. Well, I think I 52 00:03:05,200 --> 00:03:08,000 Speaker 1: think that you need to unlaser my eyes or d 53 00:03:08,160 --> 00:03:11,120 Speaker 1: laser or whatever it is, and I need a full refund. 54 00:03:11,560 --> 00:03:14,480 Speaker 1: It really doesn't work that way. What we do here 55 00:03:14,840 --> 00:03:17,560 Speaker 1: is we're in the business of correcting people's visions. Well, 56 00:03:17,600 --> 00:03:19,920 Speaker 1: you're in the business of ruining marriages. You're in the 57 00:03:19,960 --> 00:03:23,480 Speaker 1: business of ruining marriages, mister Rayback. It sounds like your 58 00:03:24,040 --> 00:03:28,639 Speaker 1: vision has improved. Yes, it has, unfortunately, and I brought 59 00:03:28,680 --> 00:03:31,480 Speaker 1: my wife with me to the consultations. Somebody could have 60 00:03:31,520 --> 00:03:33,800 Speaker 1: pulled me aside and said, hey, just so you know, 61 00:03:33,840 --> 00:03:37,000 Speaker 1: when your vision gets better, you're going to be extremely disappointed. 62 00:03:37,400 --> 00:03:41,160 Speaker 1: I would have appreciated that honesty. That's very insensitive and rude. 63 00:03:41,240 --> 00:03:44,520 Speaker 1: We would never tell you that your wife looks one way. 64 00:03:44,600 --> 00:03:48,040 Speaker 1: I mean, that's why I'm sure people noticed. I mean, 65 00:03:48,520 --> 00:03:50,520 Speaker 1: take one look at her. If you've got good vision 66 00:03:50,520 --> 00:03:53,680 Speaker 1: and you can see the resemblance to carrot Top, I 67 00:03:54,000 --> 00:03:57,480 Speaker 1: feel really uncomfortable. Mister Ry, Oh you're uncomfortable. Let me 68 00:03:57,480 --> 00:03:59,880 Speaker 1: ask you a question. Are you married? I'm sorry that 69 00:04:00,160 --> 00:04:02,160 Speaker 1: none of your business. Okay, Well, let's say you were 70 00:04:02,320 --> 00:04:05,360 Speaker 1: married to somebody you thought was a very like a 71 00:04:05,520 --> 00:04:08,760 Speaker 1: John Stamos type character, and then you got your eyes 72 00:04:08,800 --> 00:04:12,000 Speaker 1: done and you come home and it's another John who's 73 00:04:12,040 --> 00:04:14,960 Speaker 1: not as attractive as the Stamos one. Give me a 74 00:04:15,080 --> 00:04:17,920 Speaker 1: John that you don't find attractive. I don't know any 75 00:04:18,000 --> 00:04:22,040 Speaker 1: John's and you don't know any unattractive John's. Right, It 76 00:04:22,120 --> 00:04:25,880 Speaker 1: has nothing to do with what my job entails. You know. 77 00:04:25,880 --> 00:04:28,279 Speaker 1: The kind of complaint that you're making has nothing to 78 00:04:28,320 --> 00:04:30,520 Speaker 1: do with your vision. There has to be a John 79 00:04:30,560 --> 00:04:32,480 Speaker 1: in the world that you don't find attractive. And if 80 00:04:32,480 --> 00:04:34,839 Speaker 1: you thought you were with a John Stamos looking guy 81 00:04:34,880 --> 00:04:37,320 Speaker 1: and you came home and you saw ugly John, you'd 82 00:04:37,320 --> 00:04:40,560 Speaker 1: be upset. This is getting really uncomfortable for me, and 83 00:04:40,600 --> 00:04:42,960 Speaker 1: I don't like that you're asking me about whether I'm 84 00:04:42,960 --> 00:04:46,080 Speaker 1: married and what John is attractive. This is completely out 85 00:04:46,080 --> 00:04:49,200 Speaker 1: of line and inappropriate, and I'm going to end this. Well, 86 00:04:49,240 --> 00:04:51,080 Speaker 1: what if you thought you were married to John Stamos 87 00:04:51,080 --> 00:04:53,000 Speaker 1: and you came home and it looked like a mashup 88 00:04:53,000 --> 00:04:56,840 Speaker 1: of your co workers Grace and Bryant. What what are 89 00:04:56,839 --> 00:04:59,280 Speaker 1: you talking about? Well, I'm talking about the fact that 90 00:04:59,320 --> 00:05:01,440 Speaker 1: your co workers Grayson Brian set you up for a 91 00:05:01,480 --> 00:05:04,240 Speaker 1: prank phone call. What do you mean, I mean that 92 00:05:04,320 --> 00:05:06,520 Speaker 1: this is actually Jewel from Brook and Jewel in the 93 00:05:06,560 --> 00:05:09,520 Speaker 1: Morning doing a phone tap on you and your co workers. 94 00:05:09,560 --> 00:05:14,320 Speaker 1: Grayson Bryan set you up. Oh my god, you really 95 00:05:14,360 --> 00:05:18,400 Speaker 1: had me going. They wanted to play a joke on 96 00:05:18,440 --> 00:05:20,359 Speaker 1: you because I guess you'd deal with all kinds of 97 00:05:20,400 --> 00:05:26,000 Speaker 1: weird complaints. Yes I do, but never anybody that has 98 00:05:26,160 --> 00:05:28,400 Speaker 1: perfect vision. If you found out you were married to 99 00:05:28,400 --> 00:05:31,240 Speaker 1: Carrot Top, you'd be upset, I promise you. Oh come on, 100 00:05:31,440 --> 00:05:34,160 Speaker 1: poor Carrot Top, you got that bad lucky plea is 101 00:05:34,240 --> 00:05:40,279 Speaker 1: no John Stamos. Well that's for sure up every morning 102 00:05:40,320 --> 00:05:40,440 Speaker 1: with