1 00:00:00,440 --> 00:00:03,920 Speaker 1: It's another jubile phone frame mornings on the twenties. 2 00:00:10,200 --> 00:00:13,080 Speaker 2: Hello, Hi, this is pe Deekins calling from the hotel. 3 00:00:13,160 --> 00:00:14,760 Speaker 2: I was looking for a guest that's staying with us. 4 00:00:14,760 --> 00:00:16,320 Speaker 1: Greta. 5 00:00:16,720 --> 00:00:17,520 Speaker 3: Yes, this is she. 6 00:00:18,120 --> 00:00:20,280 Speaker 1: Hi, Greta. How are you today? 7 00:00:22,120 --> 00:00:22,800 Speaker 3: I'm doing okay. 8 00:00:22,800 --> 00:00:24,759 Speaker 1: I just good of a meeting. 9 00:00:24,800 --> 00:00:26,800 Speaker 3: I'm at a conference. Is there something that you need? 10 00:00:26,880 --> 00:00:29,040 Speaker 1: Did you get some good sleep last night in our hotel? 11 00:00:30,480 --> 00:00:31,840 Speaker 3: It was fine? Thank you? 12 00:00:32,240 --> 00:00:34,320 Speaker 1: I hear you, did? I hear you? Did? Listen. 13 00:00:34,440 --> 00:00:38,479 Speaker 2: I'm calling to inform you of something. We've had quite 14 00:00:38,600 --> 00:00:39,280 Speaker 2: an issue. 15 00:00:40,440 --> 00:00:43,280 Speaker 3: Okay, what is the issue? I'm well, there should be 16 00:00:43,360 --> 00:00:44,639 Speaker 3: no issue, and I'm pretty busy right now. 17 00:00:44,760 --> 00:00:45,720 Speaker 1: The issue is noise. 18 00:00:46,320 --> 00:00:49,640 Speaker 2: So I've gone quite a lot of noise complaints about 19 00:00:49,880 --> 00:00:51,680 Speaker 2: you and your room. 20 00:00:52,200 --> 00:00:54,200 Speaker 3: Okay, that's ridiculous because I didn't make any noise, and 21 00:00:54,200 --> 00:00:55,000 Speaker 3: I also didn't. 22 00:00:54,760 --> 00:00:59,240 Speaker 1: Hear anything, specifically the snoring from me. 23 00:00:59,760 --> 00:01:02,320 Speaker 2: Yes. Yes, So we have gone a lot of complaints 24 00:01:02,320 --> 00:01:04,600 Speaker 2: from other guests at our hotels staying on the same 25 00:01:04,600 --> 00:01:07,399 Speaker 2: floor and floor above you, that the snoring is rather loud. 26 00:01:07,400 --> 00:01:09,959 Speaker 2: So we went ahead and we've packed up your things. 27 00:01:10,160 --> 00:01:12,080 Speaker 2: They're in the lobby for you to pick up, packed up? 28 00:01:13,160 --> 00:01:14,880 Speaker 3: What do you mean you talked at my things? So 29 00:01:15,319 --> 00:01:16,960 Speaker 3: how would anyone know where one? 30 00:01:17,000 --> 00:01:17,559 Speaker 1: I don't snore? 31 00:01:17,560 --> 00:01:19,480 Speaker 3: And how do you even why would people be complaining? 32 00:01:19,520 --> 00:01:21,160 Speaker 3: They don't even know where I'm saying or who I am? 33 00:01:21,160 --> 00:01:21,800 Speaker 3: And how would you know? 34 00:01:22,080 --> 00:01:26,240 Speaker 2: You do snore quite loud? I was, you know, working 35 00:01:26,280 --> 00:01:28,240 Speaker 2: when we're getting some of the complaints last night. 36 00:01:28,160 --> 00:01:30,360 Speaker 3: And so why are you last? 37 00:01:30,360 --> 00:01:31,759 Speaker 1: Time's funny? 38 00:01:31,760 --> 00:01:33,119 Speaker 3: You're not going to go into my room and pack 39 00:01:33,200 --> 00:01:33,920 Speaker 3: up my things? 40 00:01:35,000 --> 00:01:36,720 Speaker 1: No, I don't think there's. 41 00:01:36,560 --> 00:01:38,360 Speaker 3: Nothing in the fine print that says that I'm going 42 00:01:38,400 --> 00:01:39,160 Speaker 3: to get kicked. 43 00:01:38,920 --> 00:01:43,480 Speaker 1: Out for me? Yes, but is noise a noise policy? 44 00:01:44,000 --> 00:01:46,840 Speaker 2: And so while you were sleeping, I went outside of 45 00:01:46,840 --> 00:01:48,400 Speaker 2: your door and I did record some of the snoring 46 00:01:48,440 --> 00:01:49,400 Speaker 2: and it is quite loud. 47 00:01:51,360 --> 00:01:53,240 Speaker 3: You can't just go up to somebody's hotel room and 48 00:01:53,400 --> 00:01:56,000 Speaker 3: record them out. Do you work there? You work here? 49 00:01:56,160 --> 00:01:57,280 Speaker 1: Yes? Yes I do? 50 00:01:57,440 --> 00:02:02,720 Speaker 2: And so your reservation has been cancel. Your stuff is safe. 51 00:02:03,280 --> 00:02:04,240 Speaker 2: It's behind the desk. 52 00:02:04,040 --> 00:02:05,919 Speaker 3: So we can't even then cancel it. And my stuff 53 00:02:05,960 --> 00:02:07,680 Speaker 3: is safe either. Where am I going to go? I'm 54 00:02:07,720 --> 00:02:09,880 Speaker 3: at a conference while the hotel rooms are booked right now? 55 00:02:09,960 --> 00:02:12,320 Speaker 2: Don't you go yes, and you've been banned from any 56 00:02:12,360 --> 00:02:14,000 Speaker 2: of our properties, and we own a bunch of properties 57 00:02:14,000 --> 00:02:15,120 Speaker 2: in the area, so it's going to be tough to 58 00:02:15,160 --> 00:02:17,000 Speaker 2: find a spot that'll handle the snoring. 59 00:02:17,440 --> 00:02:19,520 Speaker 1: But we do thank you for your business. 60 00:02:19,800 --> 00:02:22,800 Speaker 3: And uh, this is we're absolutely ridiculous. Do you have 61 00:02:22,800 --> 00:02:25,079 Speaker 3: somebody else that I can talk to right now? What 62 00:02:25,120 --> 00:02:25,840 Speaker 3: was your name again? 63 00:02:26,600 --> 00:02:28,520 Speaker 1: My name is Pete, Pete Deakins. 64 00:02:28,520 --> 00:02:31,200 Speaker 3: Okay, Pete, where can I talk to your manager? Please? 65 00:02:31,880 --> 00:02:34,120 Speaker 1: I am the current manager on duty. 66 00:02:34,240 --> 00:02:36,200 Speaker 3: I don't care if that you're the current manager on duty. 67 00:02:36,240 --> 00:02:37,680 Speaker 3: I want to talk to someone higher than you. There 68 00:02:37,800 --> 00:02:38,880 Speaker 3: might be a superior. 69 00:02:39,240 --> 00:02:41,440 Speaker 2: I do have some recommendations for some very good sleep 70 00:02:41,440 --> 00:02:44,079 Speaker 2: doctors for sleep apneam, you know, based on how loud 71 00:02:44,120 --> 00:02:45,840 Speaker 2: the snoring was, just in case you want to talk 72 00:02:45,840 --> 00:02:47,520 Speaker 2: to them. And if you do go see a doctor 73 00:02:47,560 --> 00:02:49,000 Speaker 2: and get a note, we can let you stay back 74 00:02:49,000 --> 00:02:49,800 Speaker 2: on one of our properties. 75 00:02:49,840 --> 00:02:50,240 Speaker 1: At some point. 76 00:02:50,320 --> 00:02:52,880 Speaker 3: Oh much I could press charges on you. 77 00:02:53,040 --> 00:02:56,799 Speaker 2: Oh speaking of charges, I actually forgot yes, So all 78 00:02:56,800 --> 00:02:58,520 Speaker 2: of the charges that you incurred for the that you 79 00:02:58,560 --> 00:03:00,920 Speaker 2: won't have to pay for obviously the whole week, but 80 00:03:01,080 --> 00:03:03,240 Speaker 2: you will be charged a one time fee. 81 00:03:03,080 --> 00:03:05,120 Speaker 1: Of seven hundred dollars for the noise complaints. So sorry 82 00:03:05,160 --> 00:03:05,640 Speaker 1: about that. 83 00:03:07,560 --> 00:03:09,960 Speaker 3: Seven hundred dollars because I don't even know why you're 84 00:03:10,000 --> 00:03:10,600 Speaker 3: charging me for that. 85 00:03:10,840 --> 00:03:13,360 Speaker 2: I could technically charge you seven hundred dollars person or, 86 00:03:13,480 --> 00:03:14,320 Speaker 2: but I didn't do that. 87 00:03:14,400 --> 00:03:15,560 Speaker 1: So you're welcome. 88 00:03:16,840 --> 00:03:18,320 Speaker 3: You're a piece of I don't even know who you 89 00:03:18,400 --> 00:03:20,240 Speaker 3: are and what you're doing, and I think that's illegal. 90 00:03:20,320 --> 00:03:23,080 Speaker 3: I'm coming. I'm leaving this conference right now that I've 91 00:03:23,120 --> 00:03:26,400 Speaker 3: already missed because of this call, and you're going to 92 00:03:26,480 --> 00:03:29,799 Speaker 3: have one very angry customer in the lobby yelling about 93 00:03:29,800 --> 00:03:31,920 Speaker 3: how you kick people up because they snore and record 94 00:03:31,960 --> 00:03:34,000 Speaker 3: them and pack up their stuff and span them and 95 00:03:34,040 --> 00:03:35,920 Speaker 3: then charge them for personal. 96 00:03:37,080 --> 00:03:38,320 Speaker 2: Well before you do that, let me just let you 97 00:03:38,360 --> 00:03:39,920 Speaker 2: know this is actually Jebel from the Jubil Show doing 98 00:03:39,920 --> 00:03:42,360 Speaker 2: a phone brank on you and your boyfriend Jason set 99 00:03:42,400 --> 00:03:42,680 Speaker 2: you up. 100 00:03:43,600 --> 00:03:44,320 Speaker 3: Are you kidding me? 101 00:03:45,080 --> 00:03:46,720 Speaker 1: Chasing? Yeah, it is a joke. 102 00:03:46,800 --> 00:03:48,760 Speaker 3: Yes, Oh my god. 103 00:03:49,040 --> 00:03:50,960 Speaker 2: He said that you're at a boring work conference and 104 00:03:51,000 --> 00:03:53,560 Speaker 2: wanted to give you something to brighten your day. 105 00:03:55,360 --> 00:04:00,120 Speaker 3: Boring. Nobody hears this, but I know, for gosh for 106 00:04:00,200 --> 00:04:02,200 Speaker 3: dcats though I'm not kicked out of my hotel room. 107 00:04:02,280 --> 00:04:05,760 Speaker 1: No, you're not, and I don't snore for the work. 108 00:04:07,840 --> 00:04:10,200 Speaker 1: Wake up every morning with double phone Franks