1 00:00:03,040 --> 00:00:07,039 Speaker 1: Hey, everyone, Welcome to The Restless Ones. I'm Jonathan Strickland. 2 00:00:07,320 --> 00:00:10,719 Speaker 1: As always, my focus is on exploring the intersection of 3 00:00:10,720 --> 00:00:14,440 Speaker 1: technology and business by having conversations with the most forward 4 00:00:14,480 --> 00:00:19,200 Speaker 1: thinking leaders. Throughout my career, I've covered everything from massive 5 00:00:19,239 --> 00:00:24,319 Speaker 1: parallel processing to advanced robotics, but what truly inspires me 6 00:00:24,680 --> 00:00:31,480 Speaker 1: are the stories of innovation and transformation. We've arrived at 7 00:00:31,480 --> 00:00:35,080 Speaker 1: the end of another season of The Restless Ones. I 8 00:00:35,120 --> 00:00:37,320 Speaker 1: thought it would be a good idea to look back 9 00:00:37,600 --> 00:00:40,120 Speaker 1: on some of the guests and conversations we've had this 10 00:00:40,200 --> 00:00:44,440 Speaker 1: year with some truly interesting leaders and to reflect on 11 00:00:44,520 --> 00:00:49,960 Speaker 1: some common threads throughout these discussions, and clearly a pivotal 12 00:00:49,960 --> 00:00:55,040 Speaker 1: connection is well connectivity itself. We cover that topic a 13 00:00:55,080 --> 00:00:58,360 Speaker 1: lot on this show, not just because of our partner 14 00:00:58,440 --> 00:01:01,360 Speaker 1: T Mobile for Business, but because I really do believe 15 00:01:01,400 --> 00:01:05,640 Speaker 1: connectivity is one of the foundational pillars for modern technology, 16 00:01:05,760 --> 00:01:09,480 Speaker 1: along with processing, power and data storage. You need to 17 00:01:09,560 --> 00:01:13,640 Speaker 1: leverage all three to use technology effectively and efficiently, and 18 00:01:13,720 --> 00:01:16,960 Speaker 1: with the proliferation of cloud services, the Internet of Things, 19 00:01:17,080 --> 00:01:22,200 Speaker 1: and now an explosion of artificial intelligence implementations, connectivity plays 20 00:01:22,280 --> 00:01:26,720 Speaker 1: a critical role in operations, but not everyone is using 21 00:01:26,800 --> 00:01:30,080 Speaker 1: it the same way, and that's what I found really interesting. 22 00:01:30,760 --> 00:01:34,880 Speaker 1: For example, in our conversation with Sonya Kasner, the CEO 23 00:01:35,000 --> 00:01:38,679 Speaker 1: and founder of Panoai, we learned how her company is 24 00:01:38,720 --> 00:01:42,200 Speaker 1: making strategic use of cell tower locations in remote areas 25 00:01:42,240 --> 00:01:46,920 Speaker 1: by installing cameras to monitor for wildfires. By collating the 26 00:01:47,080 --> 00:01:50,680 Speaker 1: camera and communication systems with the cell tower, Panoai can 27 00:01:50,680 --> 00:01:53,480 Speaker 1: take advantage of both the connectivity provided by the tower 28 00:01:53,960 --> 00:01:58,560 Speaker 1: and the vantage point. Then Panoai software analyzes the incoming 29 00:01:58,600 --> 00:02:02,000 Speaker 1: images gathered from these towns and flags any that may 30 00:02:02,040 --> 00:02:04,480 Speaker 1: indicate a fire so that a human can review the 31 00:02:04,520 --> 00:02:06,960 Speaker 1: imagery and take a look at a live feed from 32 00:02:06,960 --> 00:02:11,200 Speaker 1: that camera. In crisis situations, information is critical and can 33 00:02:11,240 --> 00:02:15,000 Speaker 1: save lives and help responders mitigate fires early on. But 34 00:02:15,120 --> 00:02:18,360 Speaker 1: that's just a high level view. Sonia explained that on 35 00:02:18,360 --> 00:02:21,000 Speaker 1: a technical level, a lot of pieces have to be 36 00:02:21,040 --> 00:02:22,799 Speaker 1: in place to make this work. 37 00:02:25,200 --> 00:02:28,800 Speaker 2: Behind the scenes, the whole system is incredibly complicated. So 38 00:02:29,280 --> 00:02:32,080 Speaker 2: it starts with a piece of equipment that we design 39 00:02:32,120 --> 00:02:36,799 Speaker 2: a manufacturer called a pano station. This includes about forty components, 40 00:02:37,080 --> 00:02:41,000 Speaker 2: including two high definition security cameras. These are off the shelf, 41 00:02:41,280 --> 00:02:44,919 Speaker 2: top of the line, six megapixel security cameras designed for 42 00:02:45,000 --> 00:02:49,000 Speaker 2: ruggedized environments, and about forty other components. We assemble them 43 00:02:49,040 --> 00:02:52,640 Speaker 2: in our factory in San Francisco. The systems also include 44 00:02:52,800 --> 00:02:55,800 Speaker 2: an edge computer which has logic on how we control 45 00:02:55,800 --> 00:02:59,120 Speaker 2: the cameras. We also include networking equipment so we can 46 00:02:59,120 --> 00:03:03,000 Speaker 2: send the data up to the cloud over cellular broadband connectivity. 47 00:03:03,360 --> 00:03:05,919 Speaker 2: We have power management. Sometimes we need to include a 48 00:03:05,960 --> 00:03:09,320 Speaker 2: backup battery. Sometimes we need to include solar panels. Every 49 00:03:09,320 --> 00:03:11,840 Speaker 2: site is a little bit different, so it's a configured 50 00:03:12,080 --> 00:03:14,679 Speaker 2: order supply chain, which is not for the faint of heart. 51 00:03:15,160 --> 00:03:19,080 Speaker 2: And we mount these systems typically on existing structures like 52 00:03:19,200 --> 00:03:24,320 Speaker 2: cell towers, water tanks, government communications towers, sometimes even private 53 00:03:24,360 --> 00:03:27,440 Speaker 2: homes or chairlifts at a ski resort. We get really 54 00:03:27,480 --> 00:03:30,720 Speaker 2: creative on where to put these and we've actually found 55 00:03:30,720 --> 00:03:33,359 Speaker 2: five G to be a really great technology for us. 56 00:03:35,560 --> 00:03:39,280 Speaker 1: Then there was our conversation with Mike Onondrash of Avontour Sciences. 57 00:03:39,520 --> 00:03:44,080 Speaker 1: Avonteur is a biotechnology research and development company. Avonteur produces 58 00:03:44,080 --> 00:03:48,040 Speaker 1: materials needed for high end scientific and medical applications. The 59 00:03:48,080 --> 00:03:51,440 Speaker 1: company also carries out bleeding edge lab work to create 60 00:03:51,480 --> 00:03:54,360 Speaker 1: the building blocks that other companies use when they produce 61 00:03:54,400 --> 00:03:59,320 Speaker 1: pharmaceuticals like vaccines. Wireless connectivity gives a Vontour freedom to 62 00:03:59,360 --> 00:04:02,240 Speaker 1: adapt to new situations, which the company had to do 63 00:04:02,360 --> 00:04:05,160 Speaker 1: during the outbreak of COVID nineteen, and with high speed, 64 00:04:05,240 --> 00:04:08,600 Speaker 1: low latency connections of Ontour, researchers are able to share 65 00:04:08,640 --> 00:04:10,840 Speaker 1: work quickly to get results faster. 66 00:04:13,120 --> 00:04:16,800 Speaker 3: I think the largest opportunity when we think about our 67 00:04:16,839 --> 00:04:21,000 Speaker 3: customer is the lab. I think the evolution of how 68 00:04:21,080 --> 00:04:23,440 Speaker 3: quickly can we take advantage of the data coming from 69 00:04:23,520 --> 00:04:27,800 Speaker 3: equipment in the lab into laboratory information management systems LIMB 70 00:04:27,880 --> 00:04:32,359 Speaker 3: systems to do correlation analysis? How can you accelerate trials data? 71 00:04:33,120 --> 00:04:37,240 Speaker 3: How can you do compound analysis. We produce very high 72 00:04:37,279 --> 00:04:41,839 Speaker 3: specification products to very narrow tolerances, so how can we 73 00:04:41,880 --> 00:04:44,320 Speaker 3: do that quicker? How can you identify which of the 74 00:04:44,400 --> 00:04:48,560 Speaker 3: raw materials are commodity and which have direct influence to 75 00:04:48,600 --> 00:04:52,360 Speaker 3: the specification of the output. So I look at what 76 00:04:52,440 --> 00:04:55,280 Speaker 3: connectivity can do for that and the ability in real 77 00:04:55,320 --> 00:05:00,520 Speaker 3: time to make those adjustments that will have direct impact. 78 00:05:00,920 --> 00:05:03,520 Speaker 3: And then I think, secondly, it's your footprint. I think 79 00:05:03,760 --> 00:05:08,400 Speaker 3: you know having five G and these non teathered technologies 80 00:05:08,480 --> 00:05:12,160 Speaker 3: allow you to think pretty dynamically about what's the right 81 00:05:12,200 --> 00:05:15,720 Speaker 3: footprint for this capability, whether it's an office footprint, a 82 00:05:15,800 --> 00:05:20,160 Speaker 3: lab footprint, DC expansion, a pop up facility with a customer. 83 00:05:20,400 --> 00:05:23,000 Speaker 3: If suddenly you know, I'm call it byon bring my 84 00:05:23,000 --> 00:05:26,039 Speaker 3: own network, i just slap a five G spot up, 85 00:05:26,160 --> 00:05:28,080 Speaker 3: or I'm putting five G in every single one of 86 00:05:28,080 --> 00:05:32,480 Speaker 3: my devices laptops or mobile devices globally and it's inherently 87 00:05:32,800 --> 00:05:34,039 Speaker 3: part of my extended network. 88 00:05:36,200 --> 00:05:39,920 Speaker 1: We also met with sunder Sebastian Agora, CEO of Cleven. 89 00:05:40,400 --> 00:05:43,120 Speaker 1: Agur's company is working on what has traditionally been a 90 00:05:43,240 --> 00:05:47,520 Speaker 1: challenging and time consuming issue for delivery companies, getting a 91 00:05:47,520 --> 00:05:51,600 Speaker 1: payload down that last mile of delivery. The company has 92 00:05:51,640 --> 00:05:55,279 Speaker 1: developed autonomous robot carriers that can store and deliver packages 93 00:05:55,279 --> 00:05:59,560 Speaker 1: for customers. Recently, Cleven completed a one year trial with 94 00:05:59,720 --> 00:06:04,280 Speaker 1: da HL Express Estonia, demonstrating that the autonomous vehicles can 95 00:06:04,320 --> 00:06:07,600 Speaker 1: reduce the workload of delivery companies by automating the last 96 00:06:07,600 --> 00:06:11,560 Speaker 1: mile component. The vehicles maintain connections with Clevin, allowing for 97 00:06:11,640 --> 00:06:15,440 Speaker 1: real time monitoring and fleet management and even operations, all 98 00:06:15,480 --> 00:06:19,160 Speaker 1: made possible by powerful and fast wireless connectivity. 99 00:06:21,320 --> 00:06:26,800 Speaker 4: Connectivity is crucial for our services. We definitely need a 100 00:06:27,320 --> 00:06:31,160 Speaker 4: wide network coverage, especially in the US. We've been really 101 00:06:31,400 --> 00:06:33,880 Speaker 4: lucky to have a partnership now in place with T Mobile, 102 00:06:34,520 --> 00:06:39,520 Speaker 4: and this partnership enables us to expand rapidly in the States. 103 00:06:39,720 --> 00:06:42,120 Speaker 4: So the big question always is to we have the 104 00:06:42,680 --> 00:06:45,960 Speaker 4: necessary latency to offer our services in a safe way, 105 00:06:46,520 --> 00:06:50,719 Speaker 4: and the results so far are great. Our latency today 106 00:06:50,839 --> 00:06:54,960 Speaker 4: is around one hundred milliseconds, which is actually faster than 107 00:06:55,000 --> 00:06:59,200 Speaker 4: any person who takes decisions in the real car. So 108 00:06:59,440 --> 00:07:02,279 Speaker 4: I would say that our solution is actually as safe 109 00:07:02,360 --> 00:07:06,800 Speaker 4: or even safer than any normal person driving on the roads. 110 00:07:07,480 --> 00:07:11,680 Speaker 4: And by establishing those connectivity partnerships, we are partnering with 111 00:07:11,720 --> 00:07:15,080 Speaker 4: the best in class wireless providers and they are crucial 112 00:07:15,120 --> 00:07:17,600 Speaker 4: to enable us to scale our mission to deliver the 113 00:07:17,640 --> 00:07:30,520 Speaker 4: most reliable, safe, efficient autonomous delivery platform. 114 00:07:30,640 --> 00:07:33,000 Speaker 1: And we had a couple of great conversations with leaders 115 00:07:33,000 --> 00:07:36,280 Speaker 1: in retail who talked about connectivities part in creating a 116 00:07:36,400 --> 00:07:40,080 Speaker 1: true omni channel experience for customers. It's amazing how quickly 117 00:07:40,120 --> 00:07:43,480 Speaker 1: we've become used to interacting with retail on our own terms. 118 00:07:43,920 --> 00:07:46,840 Speaker 1: We might start a transaction in one context, such as 119 00:07:47,000 --> 00:07:49,760 Speaker 1: on a smartphone and complete it in person at a 120 00:07:49,800 --> 00:07:54,840 Speaker 1: retail location. The experience, if done right, is seamless. It 121 00:07:54,880 --> 00:07:58,160 Speaker 1: can actually convince you that it's all pretty simple, but 122 00:07:58,200 --> 00:08:00,600 Speaker 1: it takes a lot of work with interconnected systems to 123 00:08:00,640 --> 00:08:04,720 Speaker 1: provide that kind of service. So Monte Gobolet of Lows 124 00:08:04,800 --> 00:08:07,920 Speaker 1: explain to us how connectivity powers this experience both for 125 00:08:08,000 --> 00:08:12,280 Speaker 1: staff and customers by making sure those connections are as 126 00:08:12,400 --> 00:08:14,240 Speaker 1: close to them as is possible. 127 00:08:16,080 --> 00:08:20,239 Speaker 5: We have really created a mini are a micro data 128 00:08:20,280 --> 00:08:23,240 Speaker 5: center in each of these stores, so that way we 129 00:08:23,280 --> 00:08:26,000 Speaker 5: are closest to the customer wherever the customer is. So 130 00:08:26,040 --> 00:08:29,480 Speaker 5: if you are online, you're connecting to the cloud. If 131 00:08:29,480 --> 00:08:31,760 Speaker 5: you walk into the store, you're connecting to a server 132 00:08:31,800 --> 00:08:34,760 Speaker 5: which is in the store itself. And then if you 133 00:08:34,880 --> 00:08:37,880 Speaker 5: are sitting at one of our store support centers, which 134 00:08:37,920 --> 00:08:41,960 Speaker 5: is like a headquarter, and you're let's say a merchandising analyst, 135 00:08:42,160 --> 00:08:44,360 Speaker 5: you're connecting to our data center. So we are trying 136 00:08:44,400 --> 00:08:48,840 Speaker 5: to connect you to the closest location, and then everything 137 00:08:48,880 --> 00:08:51,439 Speaker 5: you mentioned comes into picture in a big way. For example, 138 00:08:51,440 --> 00:08:53,280 Speaker 5: if you're in a store and you are an associate 139 00:08:53,360 --> 00:08:55,560 Speaker 5: or a customer, you're connected to the WI FI, you're 140 00:08:55,559 --> 00:08:58,280 Speaker 5: connected to the server which is very close, and what 141 00:08:58,320 --> 00:09:01,239 Speaker 5: we are doing is with our caching st strategy and APIs, 142 00:09:01,280 --> 00:09:04,920 Speaker 5: we are making sure that the data is staged closest 143 00:09:04,960 --> 00:09:05,720 Speaker 5: to where you are. 144 00:09:07,559 --> 00:09:10,800 Speaker 1: And then Rob Mills of Tractor Supply Company told us 145 00:09:10,880 --> 00:09:15,160 Speaker 1: about how connectivity has created incredible business opportunities in the 146 00:09:15,200 --> 00:09:18,840 Speaker 1: form of those powerful omni channel experiences in places you 147 00:09:19,000 --> 00:09:22,800 Speaker 1: might not expect, like rural communities. 148 00:09:24,160 --> 00:09:27,040 Speaker 6: When you think about tractor Supply mission and to really 149 00:09:27,080 --> 00:09:30,640 Speaker 6: focusing on that to end customer experience from an omni 150 00:09:30,720 --> 00:09:35,480 Speaker 6: channel perspective, the advances and wireless and broadback technologies has 151 00:09:35,559 --> 00:09:38,680 Speaker 6: been a huge enabler for us. And what this has done, 152 00:09:38,920 --> 00:09:42,440 Speaker 6: It's opened up customer access to our digital channels, especially 153 00:09:42,480 --> 00:09:45,760 Speaker 6: in rural America. It's allowed us the ability to move 154 00:09:45,880 --> 00:09:50,199 Speaker 6: data much more efficiently between our stores, our cloud, our 155 00:09:50,280 --> 00:09:53,480 Speaker 6: data centers to be able to make more of those 156 00:09:53,720 --> 00:09:58,120 Speaker 6: real time insights and decisions. I think back five years ago, 157 00:09:58,200 --> 00:10:02,000 Speaker 6: it is far more difficult to move data through these connections, 158 00:10:02,240 --> 00:10:04,480 Speaker 6: and when we think about where we're at today, it 159 00:10:04,559 --> 00:10:08,040 Speaker 6: is very robust, especially when you think about images, video, 160 00:10:08,320 --> 00:10:12,360 Speaker 6: deep product content, and even customer data. To really drive 161 00:10:12,400 --> 00:10:15,840 Speaker 6: a level of personalization when you're in this store. The 162 00:10:15,920 --> 00:10:21,239 Speaker 6: advancement of connectivity, especially in rural America, has been significant 163 00:10:21,240 --> 00:10:22,440 Speaker 6: over the past couple of years. 164 00:10:27,840 --> 00:10:30,600 Speaker 1: Time and again, our guests talked about how high speed 165 00:10:30,640 --> 00:10:34,520 Speaker 1: connectivity plays a crucial role in achieving business results in 166 00:10:34,640 --> 00:10:37,400 Speaker 1: line with the company's mission, and we know this will 167 00:10:37,400 --> 00:10:39,680 Speaker 1: become an even larger piece of the puzzle as we 168 00:10:39,760 --> 00:10:43,080 Speaker 1: find new ways to leverage maturing technologies like the Internet 169 00:10:43,160 --> 00:10:46,880 Speaker 1: of Things and bleeding edge technologies like the new implementations 170 00:10:46,880 --> 00:10:50,839 Speaker 1: of artificial intelligence. We've seen leaders like our guests push 171 00:10:50,920 --> 00:10:54,280 Speaker 1: companies to adopt a nimble approach, and that's made possible 172 00:10:54,320 --> 00:10:58,480 Speaker 1: through high speed, low latency data communication systems. I'm excited 173 00:10:58,480 --> 00:11:01,400 Speaker 1: to see what develops over the next few years. Already, 174 00:11:01,440 --> 00:11:06,439 Speaker 1: we've seen incredible transformation across multiple industries, sometimes by necessity, 175 00:11:06,720 --> 00:11:10,199 Speaker 1: but always made possible by the incredible leaders who are 176 00:11:10,240 --> 00:11:14,000 Speaker 1: not content to maintain a status quo. They're far too 177 00:11:14,080 --> 00:11:20,800 Speaker 1: restless for that. Thanks again for joining us on this 178 00:11:20,880 --> 00:11:23,640 Speaker 1: season of the Restless Ones. We look forward to bringing 179 00:11:23,679 --> 00:11:27,920 Speaker 1: you more great conversations with incredible leaders very soon. Until then, 180 00:11:28,360 --> 00:11:29,640 Speaker 1: I'm Jonathan Strickland,