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Speaker 1: One eight hundred d ui away now offering free remote

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Speaker 1: consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d

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Speaker 1: Uyowa dot com or call you never bought something only

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Speaker 1: to go home later and check the receipt and find

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Speaker 1: you got overcharged. Actually yes, yes. Whenever that happens to Brooke,

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Speaker 1: a team of lawyers swarms that immediately bankrupts. Hey listen,

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Speaker 1: I gotta give my money. But for your normal, average,

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Speaker 1: everyday person, you just send an email to ask for

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Speaker 1: a refund, right, And that's what one woman did recently.

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Speaker 1: She's about to get her issue handled. Notice I said handled.

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Speaker 1: I didn't say fixed. Yeah, handled, because Jose is going

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Speaker 1: to be the one doing that handling. Yeah, it's your

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Speaker 1: brand new phone. Tap right now. As on the twenties, Hi,

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Speaker 1: this is Ken calling from sandwich shop. I'm looking to

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Speaker 1: speak with a miss Eva. Oh yeah, yo am I

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Speaker 1: saying that right? Yeah, you were right the first time. Okay,

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Speaker 1: good Hi. Hi. One of my workers forwarded me an

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Speaker 1: email saying that you accidentally got overcharged for an order

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Speaker 1: I did. It was supposed to be thirteen dollars, but

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Speaker 1: when I looked at my credit card statement in thirty three.

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Speaker 1: Oh that's way too much. Let me take a look

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Speaker 1: here in our system. Okay, just give me one second. Okay, sure, okay,

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Speaker 1: hold on, yeah, yeah, I do. I see that. You

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Speaker 1: are correct. It looks like there's an additional twenty dollars

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Speaker 1: at it onto your order for some reason. I don't

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Speaker 1: know why that is. I apologize. Yeah, yeah, it's weird,

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Speaker 1: thank you. So I'm just wanting a refund of that

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Speaker 1: twenty dollars. Okay, sure, hold on, let me just take

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Speaker 1: care of that. That's easy fix, awesome, all right. So

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Speaker 1: I just adjusted your rewards account and you now have

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Speaker 1: twenty thousand sandwich coins. So congrats. We're sorry about the inconvenience,

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Speaker 1: and we can't wait to see you again next time.

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Speaker 1: I'm sorry, hold on just a second. Yeah, I wanted

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Speaker 1: a refund of the twenty dollars, just like put back

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Speaker 1: on my card. Oh no, no, no, trust me, you're

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Speaker 1: gonna want the sandwich coins. They're better than money, These

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Speaker 1: are valuable. I love your sandwich shop, but I don't

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Speaker 1: actually want that. I don't really do those things. It's actually,

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Speaker 1: I'm sorry to interrupt you. It's not like a rewards program.

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Speaker 1: Actually this is more. Sandwich coins are more like digital

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Speaker 1: sandwich money that you can only spend at our stores.

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Speaker 1: Don't I don't want that, Okay, Well hold on, I

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Speaker 1: don't think you understand quite how it works. Like let's

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Speaker 1: just say you want an extra tomato. We're not going

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Speaker 1: to charge you. We'll just just two thousand and your

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Speaker 1: sandwich coins and boom, it's free. Oh no no, but

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Speaker 1: then you are charging me actually because that's my money.

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Speaker 1: You have dollars of my money that I didn't mean

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Speaker 1: to give you, okay, Like I didn't give it to

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Speaker 1: you took it, so I need to be refunded that

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Speaker 1: otherwise you're sealing. So what I'm hearing is that you

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Speaker 1: want to pay another twenty dollars towards more sandwiches. I

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Speaker 1: can do that. That's opposite of what I want. Let

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Speaker 1: me tell you why you do want it, Because once

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Speaker 1: you get to the forty dollars level that has triple

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Speaker 1: sandwich coin bonus, or, as one of our favorite customers

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Speaker 1: called it, let us for Life lfl any sense let

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Speaker 1: us for Life that's not funny, that's not good. And

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Speaker 1: because you're a sandwich shop, I should always be able

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Speaker 1: to get lettuce let us should come on the sandwiches. Absolutely,

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Speaker 1: that's true. But thanks to sandwich Coin, we can get

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Speaker 1: you free extra lettuce. No, LFL, are you getting it now? LFL,

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Speaker 1: I'm not going to say that. You're sounding like the

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Speaker 1: airlines now, like charging me for this and charging me

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Speaker 1: for that. How about this, I'm not supposed to do this,

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Speaker 1: but what if I bump you up to the cheese

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Speaker 1: tire because just for this week only, Pepperjack's only four

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Speaker 1: thousand coins and it's usually you want to take advantage

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Speaker 1: of that. That is no, I don't know. I don't

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Speaker 1: want your cheese. I don't want these sandwich coins. Well

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Speaker 1: you need to tell that to the better Bread boys.

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Speaker 1: Then I don't know what that is? What you now?

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Speaker 1: You're kidding me? How would I know what the better

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Speaker 1: bread whatever it is you just said is. I don't care.

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Speaker 1: I don't know. I would never be able to know that.

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Speaker 1: I don't want it. You should want it, you should

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Speaker 1: want to be one because those are our top ten

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Speaker 1: sandwich coin owners known as the better Bread walking. I'm

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Speaker 1: super frustrated. I don't want these sandwich coins. Now I'm yelling,

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Speaker 1: and I hate yelling. I definitely a refund Listen. I've

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Speaker 1: only told you about how getting some free toppings on

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Speaker 1: a sub you haven't even heard you could go to

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Speaker 1: Fiji if you get to our top tier. That is both.

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Speaker 1: I do not try to sell me on some mistake

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Speaker 1: trip to Fiji with sandwich coins. Well, you are correct,

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Speaker 1: you're not going to Fiji, but you do get an

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Speaker 1: extra bottle of Fiji water, and that's our best water.

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Speaker 1: You don't get any better than the Fiji water. Don't

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Speaker 1: need to talk to a supervisor, a manager, an owner. Okay,

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Speaker 1: then you may want to talk to the actual sandwich

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Speaker 1: shop themselves then, because I'm no help at this point. What. No,

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Speaker 1: this isn't the sandwich shop you called me. I wish

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Speaker 1: I'm pretty hungry, but no, I'm not at a sandwich shop.

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Speaker 1: It's a prank phone call. My name is jose from

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Speaker 1: the radio show Brook and Jeffrey in the Morning. This

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Speaker 1: is a phone tap. Oh my god. What your co

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Speaker 1: worker Cody set you up? Yes, Cody tell us you

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Speaker 1: were furious the other day when you got overcharged for

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Speaker 1: a sandwich so he wanted us to mess with you.

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Speaker 1: You're talking about whatever, sandwich points. I'm losing my mind. No, no,

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Speaker 1: you can't say that. Sandwich points are trademarked actually legally,

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Speaker 1: but sandwich coins feel free to invest. Excuse me, excuse me,

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Speaker 1: sandwich coins. There you go. I'll take triple the Mayo

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Speaker 1: with with your balance. You don't have enough for mail,

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Speaker 1: but I can cover your sandwich and avocado pits. Wake

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Speaker 1: up every morning with phone tabs weekday mornings on the twenties,

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Speaker 1: Broke and Jeffrey in the morning