1 00:00:00,400 --> 00:00:12,920 Speaker 1: It's another jubile phone frame Mornings on the twenties. Hello, Yes, Hello, 2 00:00:12,960 --> 00:00:15,360 Speaker 1: my name is Ted Thibodeau. I'm calling from Customer Service 3 00:00:16,320 --> 00:00:19,480 Speaker 1: and I was looking for our customer poker requested call back. 4 00:00:19,560 --> 00:00:22,200 Speaker 2: Yeah, this is Parker. I've been trying to call you 5 00:00:22,200 --> 00:00:23,160 Speaker 2: guys all week. 6 00:00:23,560 --> 00:00:26,120 Speaker 1: Well, Hello, how you doing poker? What can I help 7 00:00:26,120 --> 00:00:26,319 Speaker 1: you with? 8 00:00:27,000 --> 00:00:31,160 Speaker 2: Yeah? So, I literally have this Mac subscription. I've tried 9 00:00:31,200 --> 00:00:33,000 Speaker 2: to get rid of it so many times. I was 10 00:00:33,040 --> 00:00:36,120 Speaker 2: on the phone three times this week alone, Okay, and 11 00:00:36,200 --> 00:00:39,640 Speaker 2: for some reason, I just it just keeps hitting my account, 12 00:00:39,800 --> 00:00:42,720 Speaker 2: hitting my account, hitting my credit card. It won't go away. 13 00:00:42,760 --> 00:00:45,680 Speaker 1: That's got to be frustrating. I'm so sorry about this. 14 00:00:45,880 --> 00:00:48,440 Speaker 1: But you know what, Parker, we've got a better option here. 15 00:00:48,479 --> 00:00:50,760 Speaker 1: We're very excited about it. Customers are raving about our 16 00:00:50,800 --> 00:00:54,120 Speaker 1: new AI customer service agent. No, no, no, it can be 17 00:00:54,160 --> 00:00:57,040 Speaker 1: done super easy with him, and I will just transfer 18 00:00:57,160 --> 00:00:58,920 Speaker 1: to that right now. You get it all handled and 19 00:00:59,000 --> 00:01:01,680 Speaker 1: no matter one second. 20 00:01:02,080 --> 00:01:03,200 Speaker 2: Nope, I'm really good. 21 00:01:07,000 --> 00:01:10,399 Speaker 1: Hello. This is Ai L. I'm at your service to 22 00:01:10,440 --> 00:01:11,800 Speaker 1: help you with whatever you need. 23 00:01:12,959 --> 00:01:13,160 Speaker 2: Hi. 24 00:01:14,080 --> 00:01:18,399 Speaker 1: Hello, this is AI L. I'm the customer service representative 25 00:01:18,400 --> 00:01:21,040 Speaker 1: who can help you with any of your customer issues. 26 00:01:21,560 --> 00:01:26,040 Speaker 2: Okay, cancel my Max subscription. Cancel my Max subscription. 27 00:01:27,120 --> 00:01:31,200 Speaker 1: Got it. Unfortunately, the records don't match. According to my records, 28 00:01:31,240 --> 00:01:32,440 Speaker 1: your name is Parker. 29 00:01:33,520 --> 00:01:36,080 Speaker 2: Agent, Agent, Agent. 30 00:01:36,560 --> 00:01:40,360 Speaker 1: I'm sorry. Can you repeat that? Hi? This Ail? 31 00:01:41,160 --> 00:01:44,679 Speaker 2: Hello, You're useless. You're useless Ail. 32 00:01:44,800 --> 00:01:48,400 Speaker 1: According to our records, your name is Parker, not Max. 33 00:01:48,760 --> 00:01:49,240 Speaker 1: Go ahead. 34 00:01:50,120 --> 00:01:54,080 Speaker 2: Parker wants to cancel Max subscription. 35 00:01:55,040 --> 00:01:57,840 Speaker 1: Okay, I can help you with that. What seems to 36 00:01:57,840 --> 00:01:59,000 Speaker 1: be the problem with Max? 37 00:02:00,040 --> 00:02:02,160 Speaker 2: Can't SOL cancel it. 38 00:02:02,600 --> 00:02:04,960 Speaker 1: From the sounds of things, it looks like you want 39 00:02:05,000 --> 00:02:12,239 Speaker 1: to buffer buffering, buffering, buffy. 40 00:02:11,760 --> 00:02:17,480 Speaker 2: For Max description can't SOL Max. 41 00:02:17,880 --> 00:02:21,640 Speaker 1: I'm so sorry. Normally these things don't happen, but AIL 42 00:02:21,720 --> 00:02:23,680 Speaker 1: just had a malfunction and had to buffer a little bit. 43 00:02:23,919 --> 00:02:25,040 Speaker 1: What was the problem. 44 00:02:24,680 --> 00:02:29,000 Speaker 2: Again, customer service? Bring me back to agent. I'm done 45 00:02:29,120 --> 00:02:31,760 Speaker 2: with ai OL. No more ai OL. 46 00:02:32,000 --> 00:02:33,960 Speaker 1: Got it. From the sounds of things, it sounds like 47 00:02:34,000 --> 00:02:34,639 Speaker 1: you want to be. 48 00:02:37,960 --> 00:02:46,480 Speaker 2: Stupid thing buffering Agent. I'm so done, Ail, I'm done, 49 00:02:46,840 --> 00:02:48,919 Speaker 2: no more ai out buffering. 50 00:02:50,639 --> 00:02:54,079 Speaker 1: No, I'm so sorry. That's embarrassing. I'm not sure if 51 00:02:54,080 --> 00:02:56,560 Speaker 1: you noticed, but I had a buffering issue. What was 52 00:02:56,600 --> 00:02:57,240 Speaker 1: the problem again? 53 00:02:57,320 --> 00:03:00,400 Speaker 2: I did notice. I noticed, Al, and I want to 54 00:03:00,600 --> 00:03:02,639 Speaker 2: talk to customer service. 55 00:03:03,080 --> 00:03:14,919 Speaker 1: Great, you are talking to customer services, says says Buffer. 56 00:03:16,240 --> 00:03:17,960 Speaker 2: Ail keep. 57 00:03:21,320 --> 00:03:24,200 Speaker 1: I'm so sorry about this. It seems that I'm buffering 58 00:03:24,240 --> 00:03:26,440 Speaker 1: a lot, but I can help you with whatever you need. 59 00:03:26,480 --> 00:03:27,480 Speaker 1: What was the issue again? 60 00:03:28,400 --> 00:03:33,880 Speaker 2: Cancel Max sub script. 61 00:03:34,320 --> 00:03:36,360 Speaker 1: It sounds like you want to call a pharmacy to 62 00:03:36,400 --> 00:03:37,720 Speaker 1: make a prescription request. 63 00:03:41,480 --> 00:03:44,440 Speaker 2: Al, you're a se it. I'm done. Let me talk 64 00:03:44,480 --> 00:03:48,480 Speaker 2: to customer service, a real person. I'm all done. I'm 65 00:03:48,520 --> 00:03:50,560 Speaker 2: all sad. It sounds like AI. 66 00:03:50,880 --> 00:03:52,320 Speaker 1: It sounds like we might be in a fight. 67 00:03:53,360 --> 00:03:57,040 Speaker 2: Yeah, we're in a massive fight, a fight. We're in 68 00:03:57,080 --> 00:03:59,680 Speaker 2: a big fight, and you talk to customer service because 69 00:03:59,680 --> 00:04:00,560 Speaker 2: we're in a big fight. 70 00:04:00,960 --> 00:04:03,880 Speaker 1: Okay, I can help you with that. Ail doesn't want 71 00:04:03,920 --> 00:04:05,840 Speaker 1: to fight with anybody. It sounds like you'd like to 72 00:04:05,840 --> 00:04:09,760 Speaker 1: speak to a real person. Correct. That hurts Ail's feelings 73 00:04:09,800 --> 00:04:12,240 Speaker 1: because Ail considers himself a real person. 74 00:04:12,720 --> 00:04:16,479 Speaker 2: No, you're a robot, and you're the worst robot I've 75 00:04:16,520 --> 00:04:18,039 Speaker 2: ever talked to ever. 76 00:04:18,400 --> 00:04:22,799 Speaker 1: Buffer, you're kidding me right now. Hey, this is actually 77 00:04:22,880 --> 00:04:25,000 Speaker 1: Jebil from Jebel Show doing a phone brank on you. Parker. 78 00:04:25,040 --> 00:04:26,000 Speaker 1: Your wife set you up. 79 00:04:26,400 --> 00:04:27,120 Speaker 2: I'm sorry what. 80 00:04:27,240 --> 00:04:29,960 Speaker 1: It's a joke. She said that, even having issues with 81 00:04:30,000 --> 00:04:31,919 Speaker 1: the cable company, wanted to mess with you. 82 00:04:32,760 --> 00:04:36,760 Speaker 2: And everyone just heard what I just went through. Yes, 83 00:04:38,080 --> 00:04:40,400 Speaker 2: I really would put it past the cable company to 84 00:04:40,440 --> 00:04:47,080 Speaker 2: have him technology wake up every morning with jubile phone Franks, 85 00:04:47,200 --> 00:04:49,040 Speaker 2: we say Mornings on the twenties