Speaker 1: Bloomberg Audio Studios, podcasts, radio news.
Speaker 2: Service Now is expanding its presence in Florida with a
Speaker 2: new regional innovation hub, an AI Institute in West Palm Beach.
Speaker 2: The developer of the site is Related Ross, run by
Speaker 2: Stephen Ross. He's known for the Hudson Yards redevelopment project
Speaker 2: and of course ownership of the Miami Dolphins. Stephen Ross
Speaker 2: and Service Now CEO Bill McDermott join us now. Gentlemen,
Speaker 2: good morning. Thank you for joining us here on Bloombo Tech. Bill,
Speaker 2: it's great to have you back on Start with the
Speaker 2: Service Now piece. You know, in this environment, Bill, where
Speaker 2: there's such a microfocus on the talent in AI and
Speaker 2: where companies are spending resources, why does this position Service
Speaker 2: Now better to have this footprint in Florida.
Speaker 3: Well, there's no artificial intelligence without human intelligence, said, and
Speaker 3: there's no leader that can develop a project and a
Speaker 3: dream better than Steven Ross. And you mentioned the Hudson Yards,
Speaker 3: but he also did the Time Warner Center. And we've
Speaker 3: been friends for a long time. And I always felt
Speaker 3: the trust was the ultimate human currency and it still is.
Speaker 3: And I believed in his dream and what I see
Speaker 3: happening here is we're building an AI Institute, and in
Speaker 3: this institute, we're going to have the most innovative engineers
Speaker 3: in the world. We're going to be able to prototype
Speaker 3: solutions for the public and private sector at record pace,
Speaker 3: and then we're going to move those solutions out into
Speaker 3: the market. We're also creating knowledge University, and we're going
Speaker 3: to put the flag right here in West Palm Beach
Speaker 3: to rise up three million people in our economy to
Speaker 3: the AI world so they can get the better paying jobs,
Speaker 3: the creative jobs where only humans can really excel. And
Speaker 3: I underscore we really believe it's all about putting AI
Speaker 3: to work for people, because we're a job creator and
Speaker 3: we believe that AI has to be in service to
Speaker 3: peace people, and right in West Palm Beach we're role
Speaker 3: modeling that.
Speaker 2: Mister Ross, you have a vision that West Palm Beach
Speaker 2: becomes an AI hub more than just service. Now, how
Speaker 2: difficult is it to convince the technology industry of your vision?
Speaker 2: And why West Palm Beach.
Speaker 4: Well, I mean West Palm Beach is really because of
Speaker 4: Florida being the great business state it is, and knowing
Speaker 4: that South Florida is different than the rest of Florida
Speaker 4: and it's really poised to growth and attract jobs. It's
Speaker 4: never done that before. It's always been second homes, you know,
Speaker 4: the second home to all South America, if you will.
Speaker 4: But right now, the resources of Florida, there's not a
Speaker 4: better business state. And when you look and see where
Speaker 4: people are going in the change that's occurring in this country,
Speaker 4: there's no place better position. So we had to really
Speaker 4: put it together to bring those things that Florida didn't
Speaker 4: have to attract business. And that's what we've been concentrating on.
Speaker 4: And fortunately now, I mean if Bill and his vision,
Speaker 4: which is second to none, really saw, at least in
Speaker 4: our opinion, most people's opinion, but saw the possibilities and
Speaker 4: how South Florida was really different than any other place
Speaker 4: in the country. There's not a better business state in
Speaker 4: Florida to start with, so we're very fortunate.
Speaker 1: Bill eight hundred and fifty jobs over the next five years,
Speaker 1: talking about one point eight billion dollars in economic impact.
Speaker 1: You're big on training and training people with service now,
Speaker 1: but will some of your employees move over? How much
Speaker 1: are they wanting to come to the Gold Coast.
Speaker 3: I would say we'll have a twenty percent of our
Speaker 3: workforce likely relocate. The demand to do that has been unbelievable,
Speaker 3: and I keep reminding people the office gets completed in
Speaker 3: twenty twenty seven, so just relax. But the demand is there.
Speaker 3: I think it'll be eighty percent. That news. You look
Speaker 3: at Florida, amazing universities across Florida, look at our veterans.
Speaker 3: We're going to cross train our veterans on our open
Speaker 3: AI opportunity and they're going to get excited and this
Speaker 3: is going to be a great place for them to
Speaker 3: grow and prosper people that want to switch jobs and
Speaker 3: go into this industry because it's flourishing. You know, the
Speaker 3: jobs are going to get created in tech companies like
Speaker 3: Service Now, and we keep hiring, We're growing, we're hiring,
Speaker 3: we're prospering because the innovation is second to none. And
Speaker 3: you know something you know that's very well Carolina ed.
Speaker 3: This platform connects to every cloud, it connects to every
Speaker 3: learning and every AI model, and it connects to every
Speaker 3: data source. So this will be the AI platform for
Speaker 3: business transformation. And the opportunity has never been greater than
Speaker 3: it is right now. And I'm excited to do this
Speaker 3: with my great friend, Steve and really really grow the company,
Speaker 3: especially in West Palm Beach for the great state of Florida.
Speaker 3: And I want to say Governor Desan, this Mayor James
Speaker 3: Stephen Ross, all of us work very hard behind the
Speaker 3: scenes to make this moment a reality.
Speaker 1: Stephen, that reality is mixed use residential, retail office properties.
Speaker 1: In this particular focus, what about data centers? Are you
Speaker 1: thinking about the future of Florida there? I know very
Speaker 1: much West Palm Beach is a place to live and
Speaker 1: to thrive, But where will your opportunities go next when
Speaker 1: it comes to technology.
Speaker 4: Well, first of all, all we're just starting and really
Speaker 4: had to really develop the base for them to see
Speaker 4: the opportunities here. So we really concentrated on bringing great
Speaker 4: universities like Vanderbilt that are coming here with their business
Speaker 4: engineering tech schools. And then we had to bring in
Speaker 4: a hospital. We have Cleveland Clinic, and so we're bringing
Speaker 4: all those things that are necessary K through twelve education
Speaker 4: to attract companies. And that's what we've been concentrating on
Speaker 4: and working with the city and the county and the
Speaker 4: state that will really make this a place where companies
Speaker 4: really want to relocate because they can attract the best talent.
Speaker 2: Mister Ross, thank you for that. Bill. I think a
Speaker 2: very reasonable question that your employees are going to have
Speaker 2: is whether you yourself are going to make the move to
Speaker 2: Florida and other members of leadership will make the move
Speaker 2: if you believe so much in this vision of the
Speaker 2: future for West Palm Beach.
Speaker 3: Well, you have to remember we have a very large
Speaker 3: commitment to the state of California where we started the
Speaker 3: company in both San Diego and Santa Clara, California, which
Speaker 3: is where I'm based. But we will have executive leaders
Speaker 3: on the top management team that will be domicile here
Speaker 3: in West Palm Beach and will be part of this
Speaker 3: amazing revolution. And I will spend a lot of time
Speaker 3: that the time, the discretionary time that I can here,
Speaker 3: because I really want people to know we planted a
Speaker 3: flag today. This is a flag of opportunity, a flag
Speaker 3: of growth, and leadership starts at the top. And I've
Speaker 3: always belie believe that the true measure of a leader
Speaker 3: is not what you take from this world, is what
Speaker 3: you give it. And today's service now gave it a lot.
Speaker 3: We came in here and Kelly, who runs Palm Beach
Speaker 3: County Business Development set on stage. This is the biggest
Speaker 3: corporate move into this area in Palm Beach County in
Speaker 3: the last thirty years. I'm super proud of that, and
Speaker 3: i want to make this a stunning success. So I'll
Speaker 3: be where I need to be, the leadership team will
Speaker 3: be where they need to be. But the main thing
Speaker 3: is to build a masterpiece of flywheel of growth and innovation.
Speaker 3: I've already received several techs today on this announcement from
Speaker 3: other tech companies and systems integrators that are like, Wow,
Speaker 3: what are you doing there, what's going on in West
Speaker 3: Palm bil.
Speaker 1: We'll see who comes on to say they're moving next.
Speaker 1: Phil McDermott, CEO Service Now Stephen Ross Sea related Ross.
Speaker 1: Great to have you both