1 00:00:00,400 --> 00:00:12,280 Speaker 1: It's another jubile phone frame day mornings on the twenties. Hello. Yes, Hello, 2 00:00:12,320 --> 00:00:15,560 Speaker 1: it's Tarbor and I'm ready to paint. How are you? 3 00:00:17,680 --> 00:00:19,440 Speaker 2: I'm fine? What is this about? 4 00:00:19,840 --> 00:00:22,360 Speaker 1: My name is Tarvor, and I'm the customer service artist 5 00:00:22,440 --> 00:00:24,320 Speaker 1: from Mobile that is going to help you with your 6 00:00:24,320 --> 00:00:24,960 Speaker 1: problem today. 7 00:00:26,720 --> 00:00:29,680 Speaker 2: You're my customer service artist, got it? Okay? 8 00:00:30,360 --> 00:00:34,400 Speaker 1: Yes? See, customer service is an art form, and unfortunately 9 00:00:34,400 --> 00:00:36,240 Speaker 1: it sounds like you've been on the phone with a 10 00:00:36,280 --> 00:00:39,440 Speaker 1: lot of other of our customer service representatives who don't 11 00:00:39,440 --> 00:00:41,840 Speaker 1: take it as serious as I do. So I'm ready 12 00:00:41,880 --> 00:00:44,000 Speaker 1: to help you out because I know that there's been 13 00:00:44,000 --> 00:00:45,080 Speaker 1: a lingering issue. 14 00:00:45,840 --> 00:00:47,320 Speaker 2: Yeah, there's a lingering issue. 15 00:00:47,520 --> 00:00:51,720 Speaker 1: Yes, I see lingering disarray in your cosmic balance. 16 00:00:51,800 --> 00:00:55,920 Speaker 2: Yes, just this cell phone plan. And I just the 17 00:00:56,000 --> 00:00:57,720 Speaker 2: last two people I talked to you said that they 18 00:00:57,720 --> 00:00:58,720 Speaker 2: would get it resolved. 19 00:00:59,160 --> 00:01:03,960 Speaker 1: I just want your frustration is vibrating me with an 20 00:01:04,040 --> 00:01:06,240 Speaker 1: unsettling frequency? 21 00:01:06,920 --> 00:01:07,320 Speaker 2: Okay? 22 00:01:07,440 --> 00:01:11,039 Speaker 1: Seriously, is there like a manager or can we I 23 00:01:11,040 --> 00:01:17,080 Speaker 1: feel I feel tension and discourse in your words? Is 24 00:01:17,080 --> 00:01:17,560 Speaker 1: that correct? 25 00:01:17,720 --> 00:01:20,440 Speaker 3: I feel like there's another why on my plan that 26 00:01:20,480 --> 00:01:23,240 Speaker 3: I didn't ask for and I'm paying seventy dollars a 27 00:01:23,280 --> 00:01:24,319 Speaker 3: month for and. 28 00:01:24,280 --> 00:01:26,600 Speaker 2: Three people told me I was gonna have it resolved. 29 00:01:26,760 --> 00:01:29,479 Speaker 2: I can't afford seventy dollars every month for something that's 30 00:01:29,480 --> 00:01:30,680 Speaker 2: don't even supposed to be hot. 31 00:01:30,680 --> 00:01:32,640 Speaker 1: There. Yes, I'm gonna be honest. I haven't listened to 32 00:01:32,680 --> 00:01:34,360 Speaker 1: a word you said because I've been trying to gauge 33 00:01:34,360 --> 00:01:37,320 Speaker 1: your energy and try to figure out exactly how I'm 34 00:01:37,360 --> 00:01:40,399 Speaker 1: going to attack this masterpiece that we're going to be created. 35 00:01:40,480 --> 00:01:44,240 Speaker 3: You're okay, you're a customers service representative, You're not a 36 00:01:44,680 --> 00:01:45,240 Speaker 3: s artist. 37 00:01:45,720 --> 00:01:48,520 Speaker 1: I am, well, okay, I'm gonna have to disagree with 38 00:01:48,520 --> 00:01:51,520 Speaker 1: you there respectfully, because, like I said, I take this seriously, 39 00:01:51,520 --> 00:01:53,440 Speaker 1: and I'm an artist at what I do. And I 40 00:01:53,480 --> 00:01:55,360 Speaker 1: know that by the time we're off the phone, you'll 41 00:01:55,360 --> 00:01:58,600 Speaker 1: be wowed and amazed at the masterpiece that I've created 42 00:01:58,600 --> 00:02:00,720 Speaker 1: for you. So what's the problem again? 43 00:02:02,000 --> 00:02:05,120 Speaker 3: The problem is that you haven't listened to a word 44 00:02:05,160 --> 00:02:06,080 Speaker 3: I've said the whole time. 45 00:02:06,120 --> 00:02:08,560 Speaker 2: But I've got this extra phone line. 46 00:02:08,480 --> 00:02:10,320 Speaker 1: Lust, I could understand your problem, or if you painted 47 00:02:10,320 --> 00:02:15,640 Speaker 1: it for me. Take the picture of your problem, please. 48 00:02:16,040 --> 00:02:18,680 Speaker 3: The picture of my problem is there is an extra 49 00:02:18,800 --> 00:02:21,800 Speaker 3: phone line on my plan that costs seventy dollars a month. 50 00:02:22,160 --> 00:02:24,160 Speaker 2: Three people have told me that they will fix it, 51 00:02:24,200 --> 00:02:26,120 Speaker 2: and nobody is and now you're painting with me. 52 00:02:26,800 --> 00:02:29,320 Speaker 1: My technique can be a little avant garde for people, 53 00:02:29,760 --> 00:02:32,400 Speaker 1: for sure, definitely. I know so. I'm sure you have 54 00:02:32,480 --> 00:02:34,560 Speaker 1: not had a customer service experience like this before, but 55 00:02:34,560 --> 00:02:36,800 Speaker 1: when you're done, it will be the most amazing customer 56 00:02:36,840 --> 00:02:38,720 Speaker 1: service experience you've ever had. Now, please tell me what's 57 00:02:38,720 --> 00:02:39,360 Speaker 1: your problem again? 58 00:02:40,520 --> 00:02:43,960 Speaker 2: You technically right now are my problem. But there's an 59 00:02:44,000 --> 00:02:47,640 Speaker 2: extra line on my account that costs seventy dollars that 60 00:02:47,760 --> 00:02:50,600 Speaker 2: I didn't ask for. I didn't want it. I didn't 61 00:02:50,919 --> 00:02:54,040 Speaker 2: ask for an artist. I just asked for that to 62 00:02:54,080 --> 00:02:56,639 Speaker 2: be taken off my bill. I didn't want to be dealing. 63 00:02:56,639 --> 00:02:59,280 Speaker 1: I've got it. I've got it. I've got it. We'll 64 00:02:59,280 --> 00:03:00,800 Speaker 1: call this call cross lines. 65 00:03:02,560 --> 00:03:04,200 Speaker 2: No it take the line off. 66 00:03:04,800 --> 00:03:06,320 Speaker 1: I think there's a little too on the nose. Don't 67 00:03:06,360 --> 00:03:08,840 Speaker 1: you take the line off? I think cross lines would 68 00:03:08,840 --> 00:03:11,440 Speaker 1: work better because the lines aren't actually cross. You have 69 00:03:11,440 --> 00:03:13,600 Speaker 1: an extra line on your account for some reason, the 70 00:03:13,720 --> 00:03:16,120 Speaker 1: charging you seventy dollars, But the cross would be that 71 00:03:16,160 --> 00:03:19,040 Speaker 1: you're upset about it. You get it, you cross cross 72 00:03:19,120 --> 00:03:19,639 Speaker 1: lines I. 73 00:03:19,600 --> 00:03:23,200 Speaker 2: Did not ask for this. I'm not just cross, I'm pitch. 74 00:03:23,360 --> 00:03:25,760 Speaker 1: When they look back at this phone call in history 75 00:03:25,760 --> 00:03:27,919 Speaker 1: and art classes and things like that, I think cross 76 00:03:27,960 --> 00:03:29,880 Speaker 1: lines would be more powerful because people are like, where's 77 00:03:29,880 --> 00:03:32,120 Speaker 1: he going with this? What is he going to do? 78 00:03:32,520 --> 00:03:34,200 Speaker 1: And then they'll discovery here's. 79 00:03:34,000 --> 00:03:36,840 Speaker 2: What you're going to do. Nobody's going to replay this 80 00:03:37,000 --> 00:03:39,960 Speaker 2: phone call in any art class, and in fact, there 81 00:03:40,040 --> 00:03:43,760 Speaker 2: was any class becaustomer services to show you how not 82 00:03:43,920 --> 00:03:44,640 Speaker 2: to do your job. 83 00:03:45,080 --> 00:03:45,560 Speaker 1: It takes a. 84 00:03:45,640 --> 00:03:48,120 Speaker 2: Paint brush and you show it up here and get 85 00:03:48,160 --> 00:03:49,640 Speaker 2: your manager on the line right now. 86 00:03:50,240 --> 00:03:52,760 Speaker 1: Oh that would be a move. Nobody would see that coming. 87 00:03:53,080 --> 00:03:56,040 Speaker 1: A paint brush right up there. I love it. You're 88 00:03:56,080 --> 00:03:56,480 Speaker 1: a genius. 89 00:03:56,480 --> 00:03:57,360 Speaker 2: I'll get up there for all. 90 00:03:57,560 --> 00:04:00,880 Speaker 1: Hey Ellen, this is actually before the Jubil show doing 91 00:04:00,880 --> 00:04:02,680 Speaker 1: a phone prank on you and your husband set you up. 92 00:04:04,000 --> 00:04:07,120 Speaker 1: Well what oh my? He said that you've been having 93 00:04:07,120 --> 00:04:10,280 Speaker 1: problems with your cell phone company and the customer service 94 00:04:10,320 --> 00:04:12,480 Speaker 1: hasn't been good, so he wanted to mess with you. 95 00:04:12,520 --> 00:04:13,720 Speaker 1: So I figured, why not put you on the phone 96 00:04:13,760 --> 00:04:14,840 Speaker 1: the customer service artist. 97 00:04:14,880 --> 00:04:19,919 Speaker 2: Today You're like, not from the phone company. 98 00:04:19,720 --> 00:04:21,880 Speaker 1: No, yeah, no, your husband just wanted to mess. 99 00:04:21,680 --> 00:04:25,760 Speaker 2: With you, Okay, all right, well I guess I got 100 00:04:25,800 --> 00:04:28,760 Speaker 2: to make another phone roll. And you know my my 101 00:04:28,839 --> 00:04:31,359 Speaker 2: husband's gonna take that paint brush and I'll shove it up. 102 00:04:31,760 --> 00:04:36,320 Speaker 1: You wake up every morning with jubile phone pranks.