1 00:00:02,520 --> 00:00:07,040 Speaker 1: Bloomberg Audio Studios, podcasts, radio news. 2 00:00:07,760 --> 00:00:10,600 Speaker 2: Shares of buy now, pay later firm Klana are set 3 00:00:10,640 --> 00:00:13,320 Speaker 2: to begin trading today. The company, in some of its backers, 4 00:00:13,560 --> 00:00:16,599 Speaker 2: sold over thirty four million shares at forty dollars each, 5 00:00:16,640 --> 00:00:20,080 Speaker 2: giving Klana a market value of about fifteen point one 6 00:00:20,079 --> 00:00:24,200 Speaker 2: billion dollars. We're joined now by Klana CEO Sebastian Shimmi 7 00:00:24,280 --> 00:00:29,720 Speaker 2: and Koski Sebastian. First of all, congratulations to you. Caroline 8 00:00:29,760 --> 00:00:32,000 Speaker 2: and I have quizzed you over the years on when 9 00:00:32,040 --> 00:00:35,120 Speaker 2: an IPO happens, why it happens. I just want to 10 00:00:35,120 --> 00:00:37,560 Speaker 2: bring you some news if I may. In the time 11 00:00:37,600 --> 00:00:39,280 Speaker 2: that we've come on air. There's a headline on the 12 00:00:39,320 --> 00:00:42,720 Speaker 2: Bloomberg terminal that the shares are indicated to open between 13 00:00:42,720 --> 00:00:45,680 Speaker 2: fifty and fifty two dollars each. You price the IPO 14 00:00:45,760 --> 00:00:49,159 Speaker 2: at forty. Just summarize your reaction to that and what 15 00:00:49,200 --> 00:00:50,720 Speaker 2: it means to you on a daylight today. 16 00:00:52,159 --> 00:00:54,040 Speaker 3: I'm happy I didn't hear what you said on the price, 17 00:00:54,200 --> 00:00:55,640 Speaker 3: or I pretend not to hear it so I don't 18 00:00:55,680 --> 00:00:58,560 Speaker 3: have to comment on it. We'll find out. Like I'm 19 00:00:58,640 --> 00:01:01,040 Speaker 3: you know, I'm very I'm wroteing my looking forward to 20 00:01:01,040 --> 00:01:04,000 Speaker 3: welcome new shareholders for the company, and I think there's 21 00:01:04,400 --> 00:01:06,680 Speaker 3: decades of growth and opportunity ahead of ourselves, So I 22 00:01:06,760 --> 00:01:07,720 Speaker 3: feel very excited about this. 23 00:01:07,760 --> 00:01:10,959 Speaker 2: Today we introdu you as a buy now, pay later 24 00:01:11,120 --> 00:01:14,440 Speaker 2: firm that increasingly when you've come on this program, we've 25 00:01:14,480 --> 00:01:17,959 Speaker 2: talked about Klana is an everything app. How does this 26 00:01:18,080 --> 00:01:21,520 Speaker 2: IPO reposition you into that domain? 27 00:01:22,720 --> 00:01:25,479 Speaker 3: Well, look, I think that was actually my biggest happy 28 00:01:25,520 --> 00:01:28,039 Speaker 3: moments from the IPO. There were two from the road show. One. 29 00:01:28,440 --> 00:01:30,840 Speaker 3: I got very few questions about buying Appy later, and 30 00:01:30,880 --> 00:01:32,880 Speaker 3: a lot about our card and how it's growing. We've 31 00:01:32,920 --> 00:01:36,080 Speaker 3: signed up seven hundred thousand new Americans in the last 32 00:01:36,160 --> 00:01:37,840 Speaker 3: six weeks to our card. We have five million people 33 00:01:37,840 --> 00:01:39,880 Speaker 3: on the waiting list. But the best part of the 34 00:01:39,959 --> 00:01:41,959 Speaker 3: road show, I tell you, was when we signed into 35 00:01:42,000 --> 00:01:44,080 Speaker 3: one to the reception and one of our investors, the 36 00:01:44,120 --> 00:01:46,760 Speaker 3: guy in the reception said, oh, you're from Clana. He's like, yes, 37 00:01:46,800 --> 00:01:48,480 Speaker 3: do you use it? I love it? I use it 38 00:01:48,520 --> 00:01:50,360 Speaker 3: all the time. And I was like, oh, but what 39 00:01:50,400 --> 00:01:52,320 Speaker 3: can we do better? He's like, nothing, just get me 40 00:01:52,400 --> 00:01:55,160 Speaker 3: the card. So that was that was the best moment 41 00:01:55,160 --> 00:01:56,080 Speaker 3: from the whole road show. 42 00:01:59,360 --> 00:02:02,760 Speaker 1: It's it's like a marketing event. When one goes public, 43 00:02:03,080 --> 00:02:06,720 Speaker 1: you get your name in other people's mindset. Here in 44 00:02:06,760 --> 00:02:09,320 Speaker 1: the United States, will you go for a banking license? 45 00:02:09,400 --> 00:02:13,079 Speaker 1: Talk us through where the growth story is going forward? 46 00:02:13,760 --> 00:02:16,400 Speaker 3: Sure? No, Look there, we have a bank license in Europe, 47 00:02:16,400 --> 00:02:18,400 Speaker 3: as you're well aware of. We've had it for ten years. 48 00:02:18,480 --> 00:02:21,040 Speaker 3: It's fantastic, gives us access to deposits. It's a very 49 00:02:21,280 --> 00:02:23,880 Speaker 3: effective way of funding. Our banag sheet allows us actually 50 00:02:23,919 --> 00:02:26,520 Speaker 3: to do it more cheaply than our competitors. But I 51 00:02:26,560 --> 00:02:29,240 Speaker 3: think the key thing is in the US there's this 52 00:02:29,320 --> 00:02:32,160 Speaker 3: group McKinsey showed us in a study already ten years ago. 53 00:02:32,200 --> 00:02:34,720 Speaker 3: They're called self aware of voids. These are people who've 54 00:02:34,760 --> 00:02:36,960 Speaker 3: tried the credit card. It actually makes slightly more than 55 00:02:36,960 --> 00:02:40,400 Speaker 3: your low income household and medium houses in household income. 56 00:02:41,000 --> 00:02:44,040 Speaker 3: They are they try the card, they tried revolving. They 57 00:02:44,040 --> 00:02:46,639 Speaker 3: say it's it's the product of the devil. They don't 58 00:02:46,639 --> 00:02:48,720 Speaker 3: want to get in four thousand dollars of credit card 59 00:02:48,760 --> 00:02:51,560 Speaker 3: debt with you know, twenty thirty percent interest. They love 60 00:02:51,800 --> 00:02:53,840 Speaker 3: by an appulator, and they love our card. They love 61 00:02:53,840 --> 00:02:56,520 Speaker 3: the opportunity to put most things on debit and then 62 00:02:56,560 --> 00:02:59,919 Speaker 3: occasionally put it on interest free installments very cost effective. 63 00:03:00,480 --> 00:03:04,079 Speaker 3: So that's the target audience, twenty percent of the American households. 64 00:03:04,120 --> 00:03:06,240 Speaker 3: And you know now we have twenty six million users 65 00:03:06,240 --> 00:03:11,560 Speaker 3: in the US, so we're seeing a lot of pickup, seeing. 66 00:03:11,360 --> 00:03:13,760 Speaker 1: Pickup, You're seeing pick up in your shares. You are 67 00:03:13,960 --> 00:03:17,600 Speaker 1: significantly oversubscribed, as we told you, and you chose not 68 00:03:17,680 --> 00:03:20,360 Speaker 1: to hear that you're currently seeing shares being indicated much 69 00:03:20,440 --> 00:03:23,600 Speaker 1: higher than even that they priced. That did you sell 70 00:03:23,960 --> 00:03:25,560 Speaker 1: too low? I know you're a man that's had to 71 00:03:25,600 --> 00:03:28,720 Speaker 1: stomach variations in your market capitalization in history. What does 72 00:03:28,760 --> 00:03:30,920 Speaker 1: it mean to you to have evaluation out there in 73 00:03:30,919 --> 00:03:32,320 Speaker 1: public more broadly every day. 74 00:03:33,720 --> 00:03:36,360 Speaker 3: Well, look, to be honest, personally, I'm not selling a 75 00:03:36,400 --> 00:03:39,440 Speaker 3: single share in this IPO. I am, you know, a 76 00:03:39,480 --> 00:03:42,120 Speaker 3: long term shareholder. I love this company, been doing this 77 00:03:42,200 --> 00:03:43,800 Speaker 3: for two decades to a long period of time. But 78 00:03:43,880 --> 00:03:46,040 Speaker 3: fortunately I was twenty three when we started, so I'm 79 00:03:46,080 --> 00:03:48,280 Speaker 3: not that all yet and I hope to continue for 80 00:03:48,280 --> 00:03:50,600 Speaker 3: a few decades. And if you're truly going to disrupt 81 00:03:50,600 --> 00:03:55,040 Speaker 3: treata banking and you know, and change this industry that 82 00:03:55,120 --> 00:03:58,440 Speaker 3: has you know, a mass so much excess profit because 83 00:03:58,440 --> 00:04:01,000 Speaker 3: of the lack of competition, the lack of customer focus, 84 00:04:01,440 --> 00:04:03,080 Speaker 3: and you want to bring that back and you want 85 00:04:03,080 --> 00:04:04,920 Speaker 3: to create a better service for customers. That's going to 86 00:04:04,920 --> 00:04:06,880 Speaker 3: take some time, though. This is not something you do overnight, 87 00:04:07,280 --> 00:04:09,040 Speaker 3: and I just look forward to doing that, and then 88 00:04:09,400 --> 00:04:13,800 Speaker 3: investors will occasionally lean more into the future and occasionally 89 00:04:13,880 --> 00:04:16,880 Speaker 3: lean more into profit today and so forth, and that 90 00:04:16,960 --> 00:04:19,159 Speaker 3: will vary, and you know, it's up to everyone to 91 00:04:19,200 --> 00:04:20,840 Speaker 3: take that decision for themselves. 92 00:04:21,400 --> 00:04:24,840 Speaker 2: Sebastily. The mechanism in this IPO is really important because 93 00:04:24,839 --> 00:04:27,520 Speaker 2: you didn't raise like a huge amount of money, and 94 00:04:27,600 --> 00:04:30,479 Speaker 2: on this program recently we've done all the reporting on 95 00:04:30,520 --> 00:04:34,720 Speaker 2: some of your peers, like Revolute, doing transactions to stay 96 00:04:34,880 --> 00:04:38,400 Speaker 2: private deliberately. So you faced a choice and you chose 97 00:04:38,440 --> 00:04:40,799 Speaker 2: to go public. What was the main motivation? 98 00:04:42,120 --> 00:04:44,039 Speaker 3: I think that you know, again, to your point, we 99 00:04:44,160 --> 00:04:46,760 Speaker 3: only raised two hundred million dollars right in this IPO 100 00:04:47,040 --> 00:04:51,040 Speaker 3: because the company is, you know, self sustainable from a 101 00:04:51,120 --> 00:04:54,440 Speaker 3: capital perspective, doing really well, so there's no real need. 102 00:04:54,640 --> 00:04:57,039 Speaker 3: I think that the key thing is we've had twenty 103 00:04:57,120 --> 00:05:01,640 Speaker 3: years of private investors, employees bought into the stock, and 104 00:05:01,760 --> 00:05:04,960 Speaker 3: over time it became quite an effort to keep track 105 00:05:05,000 --> 00:05:08,039 Speaker 3: of private transaction in Google sheets, right, So now it's 106 00:05:08,040 --> 00:05:10,240 Speaker 3: a little bit more efficient to trade the stock on 107 00:05:10,279 --> 00:05:12,920 Speaker 3: the market. Gives people who's been with us for many 108 00:05:12,960 --> 00:05:15,280 Speaker 3: decades the ability to get some liquid out, but most 109 00:05:15,320 --> 00:05:17,880 Speaker 3: people are not selling much. And at the same point 110 00:05:17,920 --> 00:05:20,479 Speaker 3: of time, fantastic to welcome new shareholders to the cap 111 00:05:20,520 --> 00:05:24,599 Speaker 3: table who want to join what we're trying to revolutionize 112 00:05:24,600 --> 00:05:28,120 Speaker 3: in retail banking. So I'm super excited about So. 113 00:05:28,520 --> 00:05:32,760 Speaker 2: Which you kind of illustrate outline what the competitive landscape 114 00:05:32,760 --> 00:05:35,200 Speaker 2: looks like to you, who your competitors are, and also 115 00:05:35,320 --> 00:05:38,919 Speaker 2: the regulatory headwinds that you're bracing. For sure. 116 00:05:38,960 --> 00:05:42,000 Speaker 3: I mean people will always mention a firm revolute, and 117 00:05:42,360 --> 00:05:45,320 Speaker 3: we are very impressed by those companies, very inspired by them. 118 00:05:45,880 --> 00:05:48,720 Speaker 3: But the truth is credit card industry is a one 119 00:05:48,800 --> 00:05:52,720 Speaker 3: point three trillion dollar revenue market. So I would say 120 00:05:52,720 --> 00:05:56,640 Speaker 3: it's mostly the incumbents, the old banks that are you know, 121 00:05:56,839 --> 00:05:59,200 Speaker 3: the opportunity and where the competition is and what we 122 00:05:59,240 --> 00:06:02,200 Speaker 3: can grab market share. And the problem for them is, 123 00:06:02,200 --> 00:06:03,720 Speaker 3: you know, if you have a credit card program that's 124 00:06:03,760 --> 00:06:06,160 Speaker 3: running at thirty percent interest and you're revolving people at 125 00:06:06,160 --> 00:06:09,240 Speaker 3: four thousand dollars and you look at Klona's payment model 126 00:06:09,279 --> 00:06:12,120 Speaker 3: where our average outstanding balance is one hundred dollars and 127 00:06:12,240 --> 00:06:14,920 Speaker 3: zero percent interest. You're not too keen. You don't want 128 00:06:14,960 --> 00:06:16,320 Speaker 3: to jump into that. You don't want to lose all 129 00:06:16,360 --> 00:06:19,599 Speaker 3: the profit you're making. But for us, it's just opportunity. 130 00:06:19,600 --> 00:06:22,680 Speaker 3: It does upside, you know, grab more market share, become larger. 131 00:06:22,800 --> 00:06:25,080 Speaker 3: It works well for us. We make money out of that, 132 00:06:25,680 --> 00:06:28,080 Speaker 3: you know. So it's that's what we see is the 133 00:06:28,080 --> 00:06:33,360 Speaker 3: primary competition on the regulatory side. Look, I think at 134 00:06:33,360 --> 00:06:36,440 Speaker 3: the core of it, if ten years from now, less 135 00:06:36,480 --> 00:06:39,280 Speaker 3: people use credit cards and more people use debit cards 136 00:06:39,320 --> 00:06:42,120 Speaker 3: and occasionally buy an appy lator, that's a better that's 137 00:06:42,120 --> 00:06:44,520 Speaker 3: a better society. And as we get the chance to 138 00:06:44,560 --> 00:06:47,280 Speaker 3: sit down and take all the noise away from media 139 00:06:47,279 --> 00:06:50,000 Speaker 3: and so forth, to actually explain and show our losses 140 00:06:50,000 --> 00:06:52,920 Speaker 3: are thirty percent lower than credit cards, our consumers are 141 00:06:52,920 --> 00:06:54,000 Speaker 3: borrowing much less. 142 00:06:54,600 --> 00:06:54,800 Speaker 1: You know. 143 00:06:54,800 --> 00:06:57,160 Speaker 3: I had this conversation to add a conversation with a customer. 144 00:06:57,360 --> 00:06:59,479 Speaker 3: She was like, yeah, my mom called me and she 145 00:06:59,600 --> 00:07:02,040 Speaker 3: was like, are you using this dangerous thing called binacty 146 00:07:02,080 --> 00:07:04,800 Speaker 3: lated with Klana And she told her moms like, mom, 147 00:07:04,960 --> 00:07:07,320 Speaker 3: you have a credit card? Right? Yeah? How much depth. 148 00:07:07,320 --> 00:07:10,040 Speaker 3: Do you have four thousand dollars, what's your interest thirty percent? 149 00:07:10,160 --> 00:07:12,360 Speaker 3: Which is like Mom, I'm borrowing one hundred dollars a 150 00:07:12,440 --> 00:07:16,800 Speaker 3: zero percent interest? Who is financially responsible? And you get 151 00:07:16,800 --> 00:07:19,520 Speaker 3: those that message across, then you realize that regulators actually 152 00:07:19,560 --> 00:07:22,720 Speaker 3: start embracing and seeing value in that we're bringing competition 153 00:07:22,800 --> 00:07:26,080 Speaker 3: to a market that has, you know, extracted excess profit 154 00:07:26,120 --> 00:07:28,480 Speaker 3: out of customers by tactics that are not in the 155 00:07:28,480 --> 00:07:29,520 Speaker 3: customer's best interest. 156 00:07:30,560 --> 00:07:34,680 Speaker 1: Agree, and your tactic in many ways has been to 157 00:07:34,760 --> 00:07:38,720 Speaker 1: embrace efficiency, adopting generator AI in the workforce in particular 158 00:07:38,760 --> 00:07:42,720 Speaker 1: within the product. How much more can you focus in 159 00:07:42,760 --> 00:07:44,640 Speaker 1: on margins? How much more are you going to have 160 00:07:44,680 --> 00:07:47,920 Speaker 1: to keep hiring to scale and to sell? 161 00:07:48,040 --> 00:07:50,000 Speaker 3: Well, the truth is right, we haven't hired people for 162 00:07:50,040 --> 00:07:52,320 Speaker 3: two years. We've shranked the company from seven thousand to 163 00:07:52,360 --> 00:07:56,720 Speaker 3: three thousand, four hundred to three thousand people, which is fantastic, 164 00:07:57,080 --> 00:07:59,000 Speaker 3: but I would say we've probably over indexed a libit 165 00:07:59,040 --> 00:08:02,480 Speaker 3: on efficiency. And now the last six nine months we've 166 00:08:02,480 --> 00:08:05,000 Speaker 3: taken much more focus on how do we take all 167 00:08:05,000 --> 00:08:07,680 Speaker 3: the learnings We've used ourselves as employees as guinea pigs 168 00:08:07,680 --> 00:08:10,480 Speaker 3: for all these AI software, all these tools we took 169 00:08:10,520 --> 00:08:12,880 Speaker 3: out all the SaaS software to salesforce and all that, 170 00:08:13,360 --> 00:08:14,640 Speaker 3: and now what we want to do we want to 171 00:08:14,640 --> 00:08:16,120 Speaker 3: bring that to our customers. We want to bring that 172 00:08:16,120 --> 00:08:18,120 Speaker 3: to theirmercions. We're very excited in the coming weeks and 173 00:08:18,120 --> 00:08:22,680 Speaker 3: months to launch AI powered customer retail banking apps that 174 00:08:22,720 --> 00:08:26,120 Speaker 3: we believe are going to be tremendously more valuable and 175 00:08:26,160 --> 00:08:28,840 Speaker 3: create more values, save time, save money for our customers 176 00:08:28,840 --> 00:08:31,040 Speaker 3: and make them feel and control of their finances. So 177 00:08:31,040 --> 00:08:34,200 Speaker 3: it's very exciting to use AI now to create the 178 00:08:34,240 --> 00:08:35,720 Speaker 3: next generation of financial services. 179 00:08:36,880 --> 00:08:39,760 Speaker 2: So Sebasti, you're a public company now, so you have 180 00:08:39,880 --> 00:08:43,080 Speaker 2: coarsely earnings. But I want to end by asking what 181 00:08:43,120 --> 00:08:46,600 Speaker 2: the metric is that you will gauge plan as success 182 00:08:46,679 --> 00:08:50,040 Speaker 2: by what is the kind of milestone that you are 183 00:08:50,080 --> 00:08:52,120 Speaker 2: holding your company to from this point? 184 00:08:53,240 --> 00:08:56,280 Speaker 3: Well, it's very easy. You mentioned already resolute in the 185 00:08:56,360 --> 00:08:59,000 Speaker 3: firm clan has focused in the last few years has 186 00:08:59,040 --> 00:09:01,680 Speaker 3: been let's get as many users as possible. It's thet'll 187 00:09:01,679 --> 00:09:03,040 Speaker 3: be like Facebook, right, you want to get as many 188 00:09:03,080 --> 00:09:06,160 Speaker 3: users as possible. We're now at one hundred eleven million. 189 00:09:06,200 --> 00:09:07,760 Speaker 3: That means, you know, a firm I think is less 190 00:09:07,760 --> 00:09:12,360 Speaker 3: than thirty revolute fifty. We're one hundred eleven million uses, 191 00:09:12,679 --> 00:09:16,080 Speaker 3: but our revenue per customer is not like as much 192 00:09:16,120 --> 00:09:18,720 Speaker 3: as there, and that is it. You know, revenue per 193 00:09:18,760 --> 00:09:21,360 Speaker 3: customer is the one metric now because we know that 194 00:09:21,400 --> 00:09:23,400 Speaker 3: when we start launching things like the car and we 195 00:09:23,480 --> 00:09:26,520 Speaker 3: see massive pickup from our audience. So now obviously we 196 00:09:26,559 --> 00:09:29,360 Speaker 3: want to reach similar revenue for customers we're seeing our 197 00:09:29,360 --> 00:09:32,920 Speaker 3: main competitors and that has the potential of bringing us 198 00:09:32,920 --> 00:09:36,480 Speaker 3: from a revenue size company as well to a different level. 199 00:09:36,520 --> 00:09:38,960 Speaker 3: So that is the key metric right now. Revenue for customer. 200 00:09:40,679 --> 00:09:44,680 Speaker 1: I do know it's best in Shimunkowski plan a CEO 201 00:09:45,360 --> 00:09:48,520 Speaker 1: the Blockbuster hat I that bodes about the IPO rather 202 00:09:48,520 --> 00:09:51,200 Speaker 1: than the future business model. We say appreciate you being 203 00:09:51,240 --> 00:09:53,240 Speaker 1: here with us today live from the New York Stuck 204 00:09:53,280 --> 00:09:53,920 Speaker 1: Exchange