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Speaker 1: I'm Bradley Johnson. What's one eight hundred duy away. Not

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Speaker 1: getting behind the wheel after drinking is the best choice,

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Speaker 1: But if you're pulled over, the next best choice it's

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Speaker 1: to call one eight hundred duy away. As on the twenties.

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Speaker 1: I'm hello, Hi there. My name is Simon. I'm calling

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Speaker 1: from Visa. I was looking for Matthews. Yeah, this is he.

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Speaker 1: Hi Matthew. How are you doing? All right? How are

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Speaker 1: you doing? Not too bad? I'm calling because we received

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Speaker 1: an email regarding an issue that you had with your password.

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Speaker 1: I guess you're having trouble logging in. Yeah, man, so

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Speaker 1: like three days now. I don't know what's up with

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Speaker 1: your system, but it just it won't let me in.

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Speaker 1: I can't you know. It doesn't matter what I do.

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Speaker 1: I need a password and it's not it's not let

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Speaker 1: me in. Okay, Well, I can help you with your

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Speaker 1: log and information and get that alreadyset for you. Just

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Speaker 1: might have to ask a few security questions. Let's do it. Okay,

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Speaker 1: sounds good. First question, what is your great great grandfather's

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Speaker 1: middle name? My great grit I what are you talking about?

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Speaker 1: I have no idea. I never entered that I have

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Speaker 1: no idea what my great great grandfather's middle name is.

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Speaker 1: That's not one of my security questions. Well, we can

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Speaker 1: go another route if you don't have that information on you.

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Speaker 1: Does anybody have that information? No, I don't. I don't

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Speaker 1: think anybody knows they're great great great grandfather's middle name. Well,

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Speaker 1: you know, I take about a dozen calls just like

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Speaker 1: this every day, and almost everybody can answer that question,

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Speaker 1: So you might want to really Okay, yeah, you might

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Speaker 1: want to find out the answer for future phone calls. Okay, yeah, man,

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Speaker 1: duly noted. I'll work on that. Can we go to

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Speaker 1: the next question? Post? Sure? Absolutely? Um, here is the

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Speaker 1: next security question? Repeat after me. My Mama's muffins make

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Speaker 1: the best paper weights. That my Mama's muffins make the

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Speaker 1: best paperweights. That's not a question. But whatever. Okay, you

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Speaker 1: said that very well, and you pass that one. Good job.

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Speaker 1: How the did I just passed ethnic security questions? I

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Speaker 1: just repeated your word. There's no passing. Well, the company

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Speaker 1: recently did some security updates and they found that if

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Speaker 1: you can clear say that phrase, my Mama's muffins make

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Speaker 1: see I didn't even say it clearer there anyway, if

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Speaker 1: you can say it clear, then apparently you're a trustworthy person.

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Speaker 1: So we got young level one. We're ready to move

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Speaker 1: to the level two. That's the most stupid security question

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Speaker 1: I've ever heard of. I'm kind of questioning why I'm

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Speaker 1: even banking with you guys at this point. Well, I

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Speaker 1: can trust you. We're very secure. Next question, how much

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Speaker 1: money did you have in your savings account back on

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Speaker 1: December fourth of two thousand and seven. I'll need the

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Speaker 1: exact number to the sent what you want me to like,

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Speaker 1: go through my entire history of my account and go

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Speaker 1: find you this number. And already knows that if you

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Speaker 1: could ye information. Man, if you could get that number

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Speaker 1: for me, they'd be great. Yeah. The only way I

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Speaker 1: could give you that information is if I could log

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Speaker 1: into my account. Perfect. I can wait, just log in

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Speaker 1: and then if you can get me that savings account number.

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Speaker 1: We're on this phone call because I can't log into

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Speaker 1: my account. You have to get me in there. How

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Speaker 1: that works? That's right? Okay, Well, maybe if you can

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Speaker 1: just remember what the number is the savings account balance

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Speaker 1: from December fourth, twenty seven. Can you just give me

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Speaker 1: another question? Now? Oh my god, we haven't pissed me off. Dude,

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Speaker 1: come on, we have some other options. I'll give you

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Speaker 1: another question. Can you please whisper your mother's maiden names, whisper.

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Speaker 1: I'm sorry I couldn't hear that Jackson? Did you say Samson? No, dude,

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Speaker 1: I said Jackson. Do you need me to yell it

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Speaker 1: at you? You said whisper? What are you talking about? Oh? No, Well,

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Speaker 1: now that you said it above a whisper, that security

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Speaker 1: question doesn't count. Shoot, okay, man, this is clearly not working.

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Speaker 1: I got to talk to your manager. Man, it's it's

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Speaker 1: like you're with me right now. There's no way this

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Speaker 1: is real. I need to talk to your manager. I

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Speaker 1: need to get into my account right now. Give me

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Speaker 1: somebody above you to talk to you. Well, that's gonna

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Speaker 1: be a problem because I am on the top floor.

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Speaker 1: So what are you talking about? No, there's nobody above

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Speaker 1: me that we're on the top floor here. Well, then

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Speaker 1: how about you give me somebody downstairs, but they's got

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Speaker 1: a brain. How about that downstairs downstairs the parking garage.

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Speaker 1: You just want me to go down there and ask

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Speaker 1: somebody getting in their car. I can do that for you,

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Speaker 1: I am but please, no, Okay, here's what we're gonna do.

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Speaker 1: I want you to cancel my account right now. If

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Speaker 1: they're hiring morons like you to keep my account secure,

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Speaker 1: this is not going to work. Well I'm moving on. Okay,

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Speaker 1: Well it pulls this account. Let's do it. Actually, it's

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Speaker 1: really easy to close your account. You can just log

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Speaker 1: on online and there's a button for it and it'll

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Speaker 1: walk you through the process. I can't log on. Oh well,

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Speaker 1: maybe your wife Tabitha could log on for you. Then

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Speaker 1: if you can't do it, Wait, what are you talking about? Well,

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Speaker 1: because this is actually Jewel from brook and Jewel in

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Speaker 1: the morning doing a phone tap on you and your

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Speaker 1: wife Tabitha set you up. No way, Yes, she said,

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Speaker 1: you've been extremely frustrated because you can't remember your credit

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Speaker 1: card password and you've been fighting with the people to

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Speaker 1: get online. Oh I you know. I gotta tell you.

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Speaker 1: I'm really surprised you don't know your great great grandfather's

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Speaker 1: middle name though. Are you serious? No way, that's off

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Speaker 1: I've ever been in my entire life. You answered that

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Speaker 1: question correctly. Now, can I send you your password? Yes?

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Speaker 1: Forgive me my wake up every morning with jubil funk

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Speaker 1: tabs weekday mornings on the twenties, Holy On Moving ninety

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Speaker 1: two point five gos