1 00:00:00,160 --> 00:00:03,040 Speaker 1: Have you ever been in the service industry? It's Brook 2 00:00:03,080 --> 00:00:04,000 Speaker 1: and Jeffrey in the morning. 3 00:00:05,120 --> 00:00:08,799 Speaker 2: I worked at the burger place from in your hometown. 4 00:00:08,880 --> 00:00:14,040 Speaker 1: Yeah, Jose worked at Subway for a while. I worked 5 00:00:14,080 --> 00:00:17,320 Speaker 1: at a bakery for almost three days. So I burned 6 00:00:17,360 --> 00:00:19,800 Speaker 1: my finger on a toaster oven and I quit right there. 7 00:00:21,079 --> 00:00:25,960 Speaker 1: I sure did. We absolutely brought the lawyers in so 8 00:00:27,160 --> 00:00:29,400 Speaker 1: that'll teach them to hire me. I bring it up 9 00:00:29,400 --> 00:00:32,520 Speaker 1: because we've all been in that field of work. 10 00:00:32,560 --> 00:00:38,519 Speaker 3: But ye yourselfers don't burn it. It counts, it counts. 11 00:00:38,800 --> 00:00:41,240 Speaker 3: I bled for that job. 12 00:00:42,240 --> 00:00:45,240 Speaker 1: But in my struggle of the three days of work, 13 00:00:45,280 --> 00:00:47,320 Speaker 1: I learned that the hardest part of being in the 14 00:00:47,360 --> 00:00:51,000 Speaker 1: service industry could be the impossible customers that come in 15 00:00:51,120 --> 00:00:54,880 Speaker 1: asking for ridiculous stuff. And that's why a survey was 16 00:00:55,040 --> 00:00:58,160 Speaker 1: just done asking people for the dumbest things customers have 17 00:00:58,360 --> 00:00:59,520 Speaker 1: ever asked of them. 18 00:01:00,000 --> 00:01:02,960 Speaker 2: Okay, so this isn't just restaurant like I worked in 19 00:01:03,000 --> 00:01:03,720 Speaker 2: a grocery store. 20 00:01:03,720 --> 00:01:06,160 Speaker 3: I worked at a gas station, anywhere. 21 00:01:05,720 --> 00:01:07,960 Speaker 1: That people come in that need to be serviced. Let's 22 00:01:07,959 --> 00:01:11,919 Speaker 1: get to the list. Number seven. A customer once wanted 23 00:01:11,920 --> 00:01:15,400 Speaker 1: a refund for incense that she purchased as well as 24 00:01:15,520 --> 00:01:19,360 Speaker 1: reimbursement for the curtain that she burned because we didn't 25 00:01:19,440 --> 00:01:23,279 Speaker 1: specifically tell her not to lean a burning incense stick 26 00:01:23,520 --> 00:01:29,920 Speaker 1: up against fabric. What sense is it, though, Yeah, in 27 00:01:29,959 --> 00:01:32,800 Speaker 1: this country, that doesn't really exist. So I hate to 28 00:01:32,840 --> 00:01:35,480 Speaker 1: say that she has a point there, but legally I 29 00:01:35,560 --> 00:01:37,720 Speaker 1: kind of sided with the customer in the it's like. 30 00:01:37,720 --> 00:01:39,600 Speaker 3: The McDonald's boiling coffee lady. 31 00:01:39,800 --> 00:01:42,679 Speaker 1: Start somewhere. 32 00:01:43,959 --> 00:01:44,640 Speaker 3: Number six. 33 00:01:45,000 --> 00:01:47,200 Speaker 1: So I worked for the post office and had a 34 00:01:47,200 --> 00:01:50,400 Speaker 1: customer mid twenties ish come in and ask for a 35 00:01:50,480 --> 00:01:53,840 Speaker 1: two hundred and fifty dollars money order. Okay, I printed 36 00:01:53,880 --> 00:01:56,200 Speaker 1: it out. And this was in the old days, before 37 00:01:56,200 --> 00:01:59,000 Speaker 1: we had fancy equipment that requires the payment before printing. 38 00:01:59,560 --> 00:02:02,000 Speaker 1: So I gave him the total, and he looked at 39 00:02:02,000 --> 00:02:03,279 Speaker 1: me in complete shock. 40 00:02:03,440 --> 00:02:04,720 Speaker 2: Oh that he would actually have to give. 41 00:02:05,600 --> 00:02:06,880 Speaker 3: I don't have any money. 42 00:02:06,880 --> 00:02:09,840 Speaker 1: That's why I'm ordering it. 43 00:02:09,919 --> 00:02:12,440 Speaker 3: Oh boy, buddy. If it was only that easy. 44 00:02:12,560 --> 00:02:15,799 Speaker 1: Oh man, But the office they except I owe you 45 00:02:15,960 --> 00:02:16,560 Speaker 1: s still right. 46 00:02:16,840 --> 00:02:18,000 Speaker 3: I think it also costs. 47 00:02:17,840 --> 00:02:21,000 Speaker 2: Money though that it's a hard lesson when you figure 48 00:02:21,040 --> 00:02:22,640 Speaker 2: out things aren't free. Yeah. 49 00:02:22,840 --> 00:02:24,280 Speaker 3: No, my mom always took care of this. 50 00:02:26,240 --> 00:02:27,240 Speaker 2: She get the money for us. 51 00:02:27,680 --> 00:02:28,280 Speaker 3: Number five. 52 00:02:28,440 --> 00:02:30,520 Speaker 1: I had a woman at the table I was serving 53 00:02:30,800 --> 00:02:34,560 Speaker 1: order herself chips and salsa. Okay, that's normal, of course. 54 00:02:34,960 --> 00:02:37,240 Speaker 1: She then placed her main order and asked that one 55 00:02:37,240 --> 00:02:39,920 Speaker 1: of her tacos not have tomato in it because she 56 00:02:40,080 --> 00:02:40,680 Speaker 1: was allergic. 57 00:02:40,919 --> 00:02:41,160 Speaker 2: Ah. 58 00:02:43,760 --> 00:02:46,440 Speaker 1: I politely told her that she should stop eating that 59 00:02:46,480 --> 00:02:49,200 Speaker 1: salsa immediately if that was the case, and she looked 60 00:02:49,200 --> 00:02:52,480 Speaker 1: at me straight in the eyes and replied, no, they're blended, 61 00:02:52,600 --> 00:02:55,560 Speaker 1: so it's okay. 62 00:02:55,880 --> 00:02:59,680 Speaker 2: Yeah, it would make it worse to peanuts, but not 63 00:02:59,680 --> 00:03:02,760 Speaker 2: peanut butter. You know that's a blended stuff. 64 00:03:02,880 --> 00:03:05,679 Speaker 3: Pizza totally fine. Oh, we're going. 65 00:03:05,480 --> 00:03:08,399 Speaker 1: Over a survey where people in the customer service industry 66 00:03:08,440 --> 00:03:12,400 Speaker 1: shared the dumbest things customers ever asked. Number four says 67 00:03:12,440 --> 00:03:15,160 Speaker 1: I was working at a Disney resort and a guest 68 00:03:15,240 --> 00:03:18,760 Speaker 1: asked what time they took the Epcot golf ball off 69 00:03:18,800 --> 00:03:22,520 Speaker 1: of its base and washed it in the lake in 70 00:03:22,600 --> 00:03:24,959 Speaker 1: the World showcase. That's really funny. 71 00:03:25,120 --> 00:03:27,040 Speaker 3: I can see them doing that, I said. 72 00:03:27,160 --> 00:03:29,839 Speaker 1: I told him that never happened because the golf ball 73 00:03:29,919 --> 00:03:33,600 Speaker 1: was actually a building that raised hundreds of tons. It 74 00:03:33,720 --> 00:03:36,400 Speaker 1: had a multi story attraction inside of it. It's actually 75 00:03:36,440 --> 00:03:40,040 Speaker 1: designed to be self cleaning from the frequent Central Florida rains. 76 00:03:40,440 --> 00:03:43,480 Speaker 1: He told me I was a liar and demanded to 77 00:03:43,560 --> 00:03:45,640 Speaker 1: know what time it happened because he wanted to go 78 00:03:45,720 --> 00:03:46,120 Speaker 1: see it. 79 00:03:46,240 --> 00:03:47,080 Speaker 3: Tourists are crazy. 80 00:03:47,200 --> 00:03:50,920 Speaker 2: My girlfriend worked in Yosemite National Park and she had 81 00:03:50,960 --> 00:03:54,640 Speaker 2: tourists ask her when they turned the waterfalls off. And 82 00:03:55,640 --> 00:03:58,440 Speaker 2: she also asked how much cement it took to make 83 00:03:58,480 --> 00:04:02,600 Speaker 2: half dome. Oh oh yeahsh a lot. 84 00:04:02,720 --> 00:04:05,520 Speaker 1: Yes, I mean the targe to measure that much cent. 85 00:04:05,680 --> 00:04:09,360 Speaker 1: But number three I worked at a bakery counter. One 86 00:04:09,400 --> 00:04:12,840 Speaker 1: person came in and asked for my recommendation. I said 87 00:04:13,000 --> 00:04:16,360 Speaker 1: the coconut cookies were really good, and she replied, oh no, no, no, 88 00:04:16,400 --> 00:04:17,359 Speaker 1: nothing with nuts. 89 00:04:17,560 --> 00:04:23,359 Speaker 2: Oh coconut Okay. 90 00:04:22,800 --> 00:04:25,960 Speaker 3: It could be a good joke. It is pretty good. 91 00:04:26,440 --> 00:04:29,679 Speaker 1: Number two former travel agent here. I had a customer 92 00:04:29,720 --> 00:04:32,039 Speaker 1: who wanted to get married in Lapland, Finland. 93 00:04:33,000 --> 00:04:33,880 Speaker 3: Totally doable. 94 00:04:34,200 --> 00:04:37,320 Speaker 1: What wasn't so doable, however, is that she wanted to 95 00:04:37,480 --> 00:04:43,320 Speaker 1: arrive at the ceremony on a sleigh pulled by polar bears. 96 00:04:43,360 --> 00:04:47,640 Speaker 1: When I explained the whole Apex predator thing, she deadpan 97 00:04:47,800 --> 00:04:49,800 Speaker 1: asked me if I could arrange for a polar bear 98 00:04:49,880 --> 00:04:52,719 Speaker 1: that had been declawed and had its teeth corp. 99 00:04:53,839 --> 00:04:56,800 Speaker 3: Needless to say, she did not end up booking with me. 100 00:04:58,120 --> 00:04:59,880 Speaker 2: She found somebody that could do the job. 101 00:05:00,160 --> 00:05:00,600 Speaker 3: Yeah. 102 00:05:00,600 --> 00:05:02,240 Speaker 1: I do wish there was a bowl ober out there 103 00:05:02,240 --> 00:05:03,520 Speaker 1: with like dentures and a pedicure. 104 00:05:03,720 --> 00:05:06,160 Speaker 2: There's some pretty gruesome wedding pictures. 105 00:05:07,240 --> 00:05:10,360 Speaker 1: And the number one dumbest customer request from a recent 106 00:05:10,440 --> 00:05:14,080 Speaker 1: survey says I had a guy order a plane toasted 107 00:05:14,120 --> 00:05:16,960 Speaker 1: bagel at a coffee shop I worked at. He told 108 00:05:17,000 --> 00:05:20,360 Speaker 1: me he wanted it heavily toasted, so I made sure 109 00:05:20,440 --> 00:05:23,599 Speaker 1: it was nice and dark brown. Yeah, it wasn't good enough, 110 00:05:23,839 --> 00:05:25,880 Speaker 1: and he wanted me to toast it darker. 111 00:05:26,520 --> 00:05:28,480 Speaker 3: So I set the toaster to the highest. 112 00:05:28,120 --> 00:05:31,000 Speaker 1: Setting and cooked another bagel that came out nearly black. 113 00:05:31,640 --> 00:05:33,200 Speaker 3: Still wasn't good enough. 114 00:05:34,320 --> 00:05:37,279 Speaker 1: So I ran the third bagel through the toaster twice 115 00:05:37,360 --> 00:05:41,279 Speaker 1: on the highest setting. It literally caught on fire. I 116 00:05:41,440 --> 00:05:44,760 Speaker 1: brought him this charred, burnt husk of a bagel, and 117 00:05:44,800 --> 00:05:48,440 Speaker 1: he was finally happy. He walked away eating a chunk 118 00:05:48,480 --> 00:05:51,640 Speaker 1: of charcoal with cream cheese like it was the best 119 00:05:51,680 --> 00:05:53,640 Speaker 1: thing he's ever shoved into his face. 120 00:05:54,080 --> 00:05:57,200 Speaker 3: To this day, I still don't understand. 121 00:05:56,760 --> 00:05:58,680 Speaker 2: I would appreciate someone who would take my food down 122 00:05:58,800 --> 00:06:01,719 Speaker 2: to throw it out when I feelieve that's how Alexis 123 00:06:01,720 --> 00:06:03,239 Speaker 2: eats are steak for some reason. 124 00:06:03,440 --> 00:06:04,719 Speaker 3: I t you is that type. 125 00:06:04,839 --> 00:06:05,960 Speaker 2: I'm not that bad, you know. 126 00:06:06,279 --> 00:06:09,120 Speaker 1: Those are the dumbest customer requests that people have ever 127 00:06:09,160 --> 00:06:11,400 Speaker 1: gotten texted to. Seventy five nine too, if you can 128 00:06:11,400 --> 00:06:14,000 Speaker 1: go dumber, because. 129 00:06:13,760 --> 00:06:15,839 Speaker 3: I know we can. Yeah, this is our audience. 130 00:06:15,880 --> 00:06:16,600 Speaker 2: Of course we can. 131 00:06:16,760 --> 00:06:18,599 Speaker 3: Your phone tap is coming up right after this