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Speaker 1: Ronan, there comes a stage in a car's life where

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Speaker 1: you have to decide either fixed problem one right and

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Speaker 1: then walk away and be prepared to walk away the

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Speaker 1: car Doctor at eighty thousand miles, it's only eight years old.

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Speaker 1: Have you done struts yet? The rear shocks okay, and

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Speaker 1: I don't think you need to if they're draw if.

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Speaker 1: Welcome to the radio home of ron and Anian the

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Speaker 1: Car Doctor, since this is where car owners the world

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Speaker 1: overturned to for their definitive opinion on automotive repair. If

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Speaker 1: your mechanics giving you a busy signal, pick up the

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Speaker 1: phone and call in the garage doors are open, but

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Speaker 1: I am here to take your calls at eight five

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Speaker 1: five and now running. There's a thrill to the chase

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Speaker 1: of diagnosing a problem car. There just is, whether you're

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Speaker 1: in a repair shop, you're doing this in the garage

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Speaker 1: at home, trying to fix the car. But there's a

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Speaker 1: there's a pursuit of what is the answer, And there's

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Speaker 1: always a what. There's a there's a what, there's a why,

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Speaker 1: there's a who, there's a how, But it's the what

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Speaker 1: that always kind of gets me going. Sometimes I wonder why,

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Speaker 1: I wonder why the last shop didn't fix it, Because

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Speaker 1: if the car is coming into me from another shop,

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Speaker 1: the what is what did they miss? And the why

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Speaker 1: is why didn't they fix it? Oh five Toyota camera

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Speaker 1: showed up this week and Grace is ninety years old.

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Speaker 1: First time I've ever worked for first time customers. She

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Speaker 1: was recommended by somebody and and I felt bad for Grace,

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Speaker 1: I really did. She had put approximately two grand into

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Speaker 1: this OH five Toyota camera, alternator, battery starter, other electrical components.

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Speaker 1: Things are just randomly changed all for this. Every once

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Speaker 1: in a while the battery goes dead. And it was

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Speaker 1: starting to become pretty consistent where what happened on a

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Speaker 1: regular basis. And you approach some thing like that cautiously

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Speaker 1: because it's a minefield. Is there a bad new part

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Speaker 1: in the car? Is the original problem still in the car?

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Speaker 1: Is it a combination of faults and failures that created

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Speaker 1: the issue that you're not really you know, you've got

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Speaker 1: to be aware of everything. You've got to look at everything.

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Speaker 1: It's much more definitive, and it's a challenge and it's

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Speaker 1: defining because you can stand at the top of the

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Speaker 1: mountain and thump your chest and go. Yeah, I figured

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Speaker 1: this one out. The alternator charged fine. It worked flawlessly

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Speaker 1: and more than enough voltage amperage. There was no draw

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Speaker 1: in the vehicle to draw. Tests passed, and I actually

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Speaker 1: set the meter in monitor modes I could actually watch it.

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Speaker 1: I watched it for the better part of five and

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Speaker 1: a half almost six hours, and there was no change

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Speaker 1: in the draw. It was always well below minimum, never

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Speaker 1: anything going on. The battery was marginal on its load test,

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Speaker 1: but I blame that on the fact because it was

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Speaker 1: a new battery. I blame that on the fact that

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Speaker 1: Grace really doesn't go anywhere. She's ninety years old, and

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Speaker 1: she goes, you know, as as I said to her,

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Speaker 1: I said, what do you use the car for? I said, wait,

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Speaker 1: let me tell you. I said, supermarket, church, the senior Center.

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Speaker 1: She goes, yeah, had you know, yeah, my mom was Grace.

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Speaker 1: I took care of her. I remember, so I've got

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Speaker 1: a car. The battery has no draw, there's I'm sorry.

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Speaker 1: The battery passes a load test, and I charged it

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Speaker 1: the speck and load tested it and load tested it

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Speaker 1: every which way. I could beat it up every which way.

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Speaker 1: I could load test her mathematical analog tester Um Analytical.

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Speaker 1: I mean we tested that battery. Good Lord, seven Ways

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Speaker 1: to Sunday charging system was good. Starter was okay? Didn

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Speaker 1: think it was a starter anyway. Um, you know, gee,

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Speaker 1: I got this car that has no problem yet when

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Speaker 1: I went up to it, it had a dead battery

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Speaker 1: and she had driven it in the night before. I'm

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Speaker 1: missing something, okay, Yeah, And I hear you think in

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Speaker 1: your out there saying, Ron, it could be intermittent. Sure,

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Speaker 1: it could be intermittent, you know, let's find it, how

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Speaker 1: do we catch it? But it could also be something

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Speaker 1: active right now that I'm just not seeing, even though

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Speaker 1: I'm not seeing a thermal, even though I'm not seeing

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Speaker 1: a draw, maybe there's so you know what, I put

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Speaker 1: the thermal imager. I took my thermal image camera, and

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Speaker 1: I just I took the covers off the underhood fuse

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Speaker 1: boxes and underdash fuse boxes, and every once in a

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Speaker 1: while I'd walk up to it and boom, you know,

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Speaker 1: is anything warming up? Does anything look like it's waking up?

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Speaker 1: Is anything possibly on? Just just to be sure nothing?

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Speaker 1: And then it's dawned on me. I said, what if

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Speaker 1: this isn't the car? What if this is operator error.

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Speaker 1: I don't know why, I just it just clicked in

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Speaker 1: my head. And I got in the car and I said,

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Speaker 1: could I turn this car off the wrong way? It's

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Speaker 1: got one thousand miles on it, It's it's sixteen going

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Speaker 1: on seventeen years old. Is there something Grace is doing?

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Speaker 1: Because I remember my mom. My mom actually helped me

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Speaker 1: fix this car, and she's gone two years now. I

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Speaker 1: remember my mom would have issues with the shifter and

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Speaker 1: getting the key out. And I said, I wonder if

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Speaker 1: Grace is having a problem. Sure enough, I guess it's

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Speaker 1: a problem. You can take the key out of the

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Speaker 1: ignition switch in any position, you know, if it's running,

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Speaker 1: if it's cranking, if it's if it's in accessory. And

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Speaker 1: I turned the car. I made sure the key was

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Speaker 1: off all the way as it said. I let it

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Speaker 1: sit out in the shop. That was Monday. I called Grace.

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Speaker 1: I talked to her. I didn't tell her what I

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Speaker 1: was doing, but I said, you know, I don't find

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Speaker 1: a problem. I'm going to run a test. I want

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Speaker 1: to see what happens. I'm gonna let the car sit.

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Speaker 1: The car set Monday, Tuesday, Wednesday, Thursday, Friday, Friday. I

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Speaker 1: went out there about noon. It's about three and a

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Speaker 1: half days. That's enough fired right up. You know, there's

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Speaker 1: a there's a a real good feeling when you're you're

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Speaker 1: sitting there and you're helping that ninety year old believe

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Speaker 1: again in mechanics, because she was very distraught, and rightfully so.

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Speaker 1: She spent between two grand, depending upon which story I

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Speaker 1: can I can adapt to. I heard it. I heard

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Speaker 1: from the door to the door to showed up the well,

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Speaker 1: pick up the car, very sweet lady, and you know

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Speaker 1: they've lost their faith in in mechanics. Which is so easy, right,

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Speaker 1: I think the obligation of a repair shop isn't just

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Speaker 1: to collect money. Because I had a hard time with

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Speaker 1: this one. You know, one of the shops had worked

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Speaker 1: on the car twice. They knew the second time coming

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Speaker 1: back it was still a problem, and yet they still

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Speaker 1: collected money. Was that original battery bad? Was that original

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Speaker 1: alternator not charging? It just seems so unlikely. But yet,

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Speaker 1: you know, we just keep collecting money. We're not there

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Speaker 1: to collect money. We are, but we're not. We're there

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Speaker 1: to fix cars, and we do that so we can

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Speaker 1: collect money. And that's the part that's really tough. You know,

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Speaker 1: that is the hard part. I spoke to a friend

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Speaker 1: of mine, Chris used to work for me. We were

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Speaker 1: talking about this car, uh during the course of the week,

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Speaker 1: because I said, I know where this is going, and

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Speaker 1: he said, wrong, you're missing the point. They didn't charge

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Speaker 1: her for repairing the car. They charged her to change

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Speaker 1: the alternator in the battery. It doesn't mean it necessarily

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Speaker 1: fixed anything. And I said, yeah, you know, Chris, you're right. Um,

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Speaker 1: it's just the way it worked out. So Grace is

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Speaker 1: out there now, and as far as I'm concerning, the

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Speaker 1: car is fixed. I haven't charged her yet. I haven't

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Speaker 1: given her a bill yet. She's gonna come back in

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Speaker 1: a week when she tells me, yes, the car is fixed.

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Speaker 1: I'm trying to convince her that humanity is not evil

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Speaker 1: and that not all mechanics are bad guys. But um,

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Speaker 1: the thrill of the chase really still does it right.

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Speaker 1: It's still part of the repair process. It's still part

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Speaker 1: of what goes on in a in a repair shop,

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Speaker 1: and I still enjoyed doing it. In case you're curious, So, yeah,

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Speaker 1: the key was in the wrong position, and it came

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Speaker 1: out in any position by the way I called Toyota.

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Speaker 1: It's some fifty bucks for a new lock cylinder. Uh,

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Speaker 1: there is gonna be some programming involved, and there are

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Speaker 1: only two lock cylinders left in the country, both in

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Speaker 1: the California depot for Toyota. So uh, you know it's

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Speaker 1: it's I'm not sure if we're gonna go that way.

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Speaker 1: We're probably gonna try and teach Grace, you know, how

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Speaker 1: to make sure the cars turned off, which is easy.

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Speaker 1: If I told her, I said, if you see the clock,

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Speaker 1: the key is still in the on position. In the

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Speaker 1: off position, the clock doesn't display on the dashboard. So

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Speaker 1: hopefully she gets it, and uh, we'll see where that goes.

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Speaker 1: So sometimes it's the little things, and that's what you've

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Speaker 1: gotta pay attention to. And you've got to think back,

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Speaker 1: you know. It's somebody once told me the story, and

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Speaker 1: I read it somewhere. If you think you're right, be right,

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Speaker 1: and then go ahead and think beyond to the next step.

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Speaker 1: And and and that is the absolute truth. I knew

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Speaker 1: I was right. I knew there were no other faults

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Speaker 1: in the car. So unless I'm dealing with an intermittent,

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Speaker 1: I'm dealing with the only other choice is the only

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Speaker 1: logical thing is, as Mr Spock would say, the logical

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Speaker 1: choice is operator error. So let's get out and over

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Speaker 1: to UH. Let's go wander over to Jim and Warwick,

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Speaker 1: New York goes six dodge ramp and some problems with

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Speaker 1: a two centsor ful to P zero one thirty eight. Jim,

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Speaker 1: Welcome to the car docticer. How can I help? Hi? Hey,

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Speaker 1: how are you doing? Ron tack the Cameron cam warrant anyway?

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Speaker 1: Um yeah, I've had a lot of trouble with this

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Speaker 1: particular car that I've had this this struck for a

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Speaker 1: long time. But there's one problem in particular I like

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Speaker 1: to pick your brain about, and then it has an

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Speaker 1: intermittent P zero one code bank one censor to UH

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Speaker 1: voltage high. Now I put on my scan tool right

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Speaker 1: and I watched this thing, and it happens every time

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Speaker 1: I start the truck up when it's cold, which, um yeah,

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Speaker 1: basically it happens every time. But like and then if

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Speaker 1: you watch like the voltage on like a scan tool,

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Speaker 1: it seems after it warms up, it goes back to normal.

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Speaker 1: But the funny thing is, you know the the bank

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Speaker 1: one sensors or the sorry the the the first sensors,

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Speaker 1: like the pre cat sensors, they don't seem to be

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Speaker 1: telling me the same story. Like they don't seem the

189
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Speaker 1: voltage doesn't seem to be the same on it. Now,

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Speaker 1: let me tell you this is a really intermittent problem.

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Speaker 1: It happens, like, I don't know, maybe once every three

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Speaker 1: or four months if that, and it usually happens when

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Speaker 1: it's cold. But I mean, I haven't really looked that

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Speaker 1: much farther into it. Have you ever changed the sensor? Yeah, Actually,

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Speaker 1: it's funny. I've changed a lot of things on this.

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Speaker 1: I had, I had an exhaustment. Okay, go ahead, let

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Speaker 1: me let me say this. Where'd you get the part from?

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Speaker 1: Where did I get the part from Chrysler? It's a

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Speaker 1: it's a Chrystlow two censor. Absolutely Chrysler Catalan converters to

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Speaker 1: they're they've been replaced, all right. Keep in mind, looking

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Speaker 1: at it on a scan tool, you're looking at you're

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Speaker 1: looking at buffer data, alright. I don't care whose scan

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Speaker 1: tool it is. I don't care how fair anybody thinks

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Speaker 1: it is. If I'm looking for an electrical or a

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Speaker 1: voltage issue from a sensor and it's intermittent scan tool

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Speaker 1: is never gonna see it. Heck, a digital voultometer is

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Speaker 1: never really gonna see it. You're gonna be you really

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Speaker 1: should be looking you really, you really should be looking

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Speaker 1: at that on a lab scope and looking for signal dropout,

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Speaker 1: can you Because and here's what you have to think about.

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Speaker 1: Can your eye process data as fast as a computer? No,

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Speaker 1: a scope can or in theory, so you know, looking

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Speaker 1: looking at voltage signals with a lab scope, this is

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Speaker 1: gonna be a case. And you guys don't hear me

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Speaker 1: mentioned lab scope a lot because I try to keep

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Speaker 1: things basic so everybody can relate to it. And but

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Speaker 1: this is gonna be one of those cases. We're looking

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Speaker 1: at it on a lab scope is the only way

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Speaker 1: you're gonna see what's really going on. If if, if

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Speaker 1: you've used a an original Chrysler piece, as the educated guests,

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Speaker 1: and as long as you change and replace the right part,

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Speaker 1: the only thing we're left with. You know, I would

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Speaker 1: start to pay attention to voltage. I would like to

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Speaker 1: see voltage on the lapscope and see what it's doing.

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Speaker 1: But on an older truck like this, how good are

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Speaker 1: the grounds? I would voltage drop voltage drop engine and chassis, grounds,

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Speaker 1: battery cable, that stuff. I would set up a lapscope.

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Speaker 1: Go ahead, let me'll tell you what. Let me pull over.

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Speaker 1: I'll tell you what. Let me let me pull over

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Speaker 1: and take a pause before we run too long. Let

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Speaker 1: me pull over, take a pause. When we come back,

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Speaker 1: we'll finish up. I'll run on any of the car. Doctor.

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Speaker 1: We'll be back right after this. Need advice on how

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Speaker 1: to maintaining that classic g t O ron is the

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Speaker 1: guy five zero nine zero zero. Here's Ron. Hey, welcome back.

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Speaker 1: Let's get over. Let's get back to cam and uh cam,

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Speaker 1: you're still there. So keep in mind that P zero

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Speaker 1: one thirty eight is detecting high voltage on the heater

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Speaker 1: circuit and that's why it's setting the fault all right

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00:13:11,800 --> 00:13:16,680
Speaker 1: postcat right downstream bank one censor too, So you know,

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Speaker 1: short of a lab scope, let's you know it's so

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Speaker 1: you may not You may or may not see this

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00:13:22,040 --> 00:13:23,880
Speaker 1: looking at on a scan tool, depending upon what you

244
00:13:23,880 --> 00:13:26,040
Speaker 1: can scan tool set to it, depending upon what readings

245
00:13:26,040 --> 00:13:29,800
Speaker 1: you're looking at. UM ground one oh seven, if I

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00:13:29,840 --> 00:13:33,000
Speaker 1: recall correctly, is the ground that's common for that censor.

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00:13:33,080 --> 00:13:35,680
Speaker 1: And I believe there's other components attached to it, But

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Speaker 1: I would start to look at ground. Is the ground

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Speaker 1: side unique only to that sensor. If it is, then

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Speaker 1: we know the ground is likely. I'm sorry. If it's not,

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Speaker 1: then it's the ground is likely, okay, because one of

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Speaker 1: the other faults would occur, it would mention some other

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Speaker 1: component related to that ground, okay, short of short of

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Speaker 1: it being a bad new part or a bad rong

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Speaker 1: new part, which is always possible. Have you started pulling

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Speaker 1: apart harness connectors to look to see because keep in mind,

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Speaker 1: this is seeing a short to voltage, so a bad

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Speaker 1: ground would would create high voltage on this circuit. A

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00:14:12,240 --> 00:14:15,520
Speaker 1: a short to voltage such as the harness, you know,

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00:14:16,760 --> 00:14:19,360
Speaker 1: cross talking to each other with within the harness or

261
00:14:19,400 --> 00:14:23,560
Speaker 1: within the connector would create this or a faulty or

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00:14:23,840 --> 00:14:30,080
Speaker 1: or a fault in the PCM. Okay, now, yeah, that's

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Speaker 1: a tough one to find though, because of how intermittent

264
00:14:32,520 --> 00:14:35,080
Speaker 1: it is, it's almost impossible. I'll just remember you want

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00:14:35,080 --> 00:14:37,640
Speaker 1: to be an auto mechanic. I'm not picking on you.

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Speaker 1: You can't say it's a tough one. It's a tough one,

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Speaker 1: but you know what I mean. Um, So, how about this?

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Speaker 1: How about this. How about if you eliminate the ground,

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Speaker 1: you eliminate the wrong new part, you eliminate a bad

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00:14:48,400 --> 00:14:51,920
Speaker 1: new part, you start working backwards. Why can't you run

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Speaker 1: a wire from the O two go right to the connector.

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Speaker 1: Don't cut the don't cut the harness. I'm sorry, don't

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Speaker 1: cut the censor. But come out the harness side, all right,

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Speaker 1: and you know, find a place that's easy to work with.

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00:15:09,160 --> 00:15:11,600
Speaker 1: Don't cut right up tight against an exhaust manifold or

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Speaker 1: a bulkhead or something. Just just ground the ground. No no, no, no, no, no, no,

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Speaker 1: let me finish. If we're if we're looking at the

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Speaker 1: heater side, all right, why can't you just run a

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Speaker 1: new wire right to the PCM right? I guess I

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Speaker 1: could do that. But the thing is, it's so intermittent

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Speaker 1: that you know how I know when I'm when to

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Speaker 1: do this? Well, I would do it now this way.

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00:15:36,480 --> 00:15:38,560
Speaker 1: If the problem never comes back, you know you were right.

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Speaker 1: Well here's the other thing, is it? Whatever cam cam

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Speaker 1: you're you're negotiating, you're negotiating with yourself. You're looking, you're

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Speaker 1: looking to find if listen, if you want to find

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Speaker 1: the wire that you believe is bad, take the whole

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Speaker 1: truck apart. You know, how how old are you? Cam?

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00:16:00,760 --> 00:16:04,400
Speaker 1: I'm okay, so god willing, you got another seventy four

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Speaker 1: years to go. You got time, right, So let's think.

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Speaker 1: Let's think. Let's let's think about this logically, booby, all right,

292
00:16:12,000 --> 00:16:13,920
Speaker 1: if we're not gonna lamp scope, but which gets to

293
00:16:13,920 --> 00:16:17,160
Speaker 1: be costly if you don't have one, et cetera. All right,

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Speaker 1: we know it's the right part. We know it's a

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00:16:19,920 --> 00:16:23,000
Speaker 1: good part. You've got some checking to do, all right.

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Speaker 1: If if the sensor for the left side is the

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00:16:27,520 --> 00:16:31,000
Speaker 1: same as the right side downstreamcat, can you swap them

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Speaker 1: and make the problem appear on the other side if

299
00:16:34,680 --> 00:16:37,840
Speaker 1: it's the same that before, and it still comes back

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Speaker 1: to all right, it follows the censor, or it stays

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Speaker 1: with the circuits. Sorry, sorry, it follows the circuit. Not okay,

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00:16:46,800 --> 00:16:51,160
Speaker 1: So we've eliminated that, all right. Then it also would

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00:16:51,160 --> 00:16:54,280
Speaker 1: eliminate the fact that it's a wrong new part or

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00:16:54,320 --> 00:16:56,560
Speaker 1: a bad new part. Look, look, you just knock two

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00:16:56,560 --> 00:17:00,400
Speaker 1: steps off the list without even doing anything thinking about it. Yeah. That,

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00:17:00,560 --> 00:17:02,880
Speaker 1: but you know something now, I remind that reminds me.

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00:17:02,960 --> 00:17:05,919
Speaker 1: That's kind of why I called, because you know I

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00:17:06,000 --> 00:17:08,760
Speaker 1: did that. This This has been going on since I've

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00:17:08,760 --> 00:17:12,520
Speaker 1: had this trucks in two thousand, you know, and I've

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00:17:12,560 --> 00:17:16,399
Speaker 1: replaced so many parts on this kind of been eleving

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00:17:16,480 --> 00:17:19,240
Speaker 1: to be honest with you, Well, Cam, in the six

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00:17:19,320 --> 00:17:23,600
Speaker 1: years you've you've been troubleshooting this problem, all right, six years.

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Speaker 1: Wouldn't wouldn't it be quicker at this point to run

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Speaker 1: a new wire and see if the problem goes away? Yeah,

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Speaker 1: I guess I just didn't think of that. I just

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00:17:32,920 --> 00:17:35,719
Speaker 1: kind of ruled out an electrical problem just because, I

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00:17:35,760 --> 00:17:37,639
Speaker 1: guess because all right, let me let me tell you

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00:17:37,680 --> 00:17:42,080
Speaker 1: a story. The reason why it had an exhaust manifold

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00:17:42,160 --> 00:17:44,840
Speaker 1: league for a very long time, and I always thought

320
00:17:44,920 --> 00:17:47,879
Speaker 1: that was the route of the cause. So I replaced

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00:17:47,880 --> 00:17:50,639
Speaker 1: the exhaust manifolds finally got around to doing. It was

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00:17:50,680 --> 00:17:56,720
Speaker 1: throwing other lean codes. It also had a catalyst system. Cam, listen,

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Speaker 1: listen to me. It's it's it's it's this is not

324
00:18:00,640 --> 00:18:05,520
Speaker 1: This is not a a fuel trim fault. This is

325
00:18:05,560 --> 00:18:08,399
Speaker 1: a high circuit, high voltage circuit fault. This is related

326
00:18:08,440 --> 00:18:13,000
Speaker 1: to the here control circuit. Go back, check the wiring,

327
00:18:13,400 --> 00:18:15,560
Speaker 1: look for it. Look for something maybe melted in and

328
00:18:15,560 --> 00:18:19,320
Speaker 1: around where the exhaust leak was possibly run a new wire.

329
00:18:19,400 --> 00:18:21,160
Speaker 1: Make sure it's a place you can work with solder

330
00:18:21,640 --> 00:18:23,639
Speaker 1: to see if the problem goes away. Coming back in

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Speaker 1: a couple of weeks. I'm running inating the car doctor.

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00:18:25,800 --> 00:18:50,000
Speaker 1: I'll be back right after this. Welcome back, running in

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00:18:50,119 --> 00:18:53,400
Speaker 1: the car doctor. Five zero nine zero zero. Let's get

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00:18:53,400 --> 00:18:56,320
Speaker 1: over to Marjorie in Illinois twelve four to escape Marjorie,

335
00:18:56,359 --> 00:18:59,320
Speaker 1: Welcome to the car doctor. How can I help? Hi?

336
00:18:59,480 --> 00:19:04,480
Speaker 1: Ron Um, I'm doing just fine, uh, except my board escape.

337
00:19:04,760 --> 00:19:08,640
Speaker 1: When I turned the ignition sometimes there's nothing going on there,

338
00:19:09,160 --> 00:19:11,720
Speaker 1: and I let off and try it maybe two or

339
00:19:11,760 --> 00:19:15,520
Speaker 1: two more times, and then it starts the car. So

340
00:19:15,960 --> 00:19:18,639
Speaker 1: you'll turn it to the on position, but nothing lights

341
00:19:18,760 --> 00:19:23,840
Speaker 1: up right. Well? When yeah, when I turn it clear

342
00:19:23,880 --> 00:19:27,479
Speaker 1: to start it, nothing happens. So let me ask you this.

343
00:19:27,920 --> 00:19:36,600
Speaker 1: You know off, there's off, accessory, run and crank. Do

344
00:19:36,640 --> 00:19:40,600
Speaker 1: you do you recall? As you go through accessory and

345
00:19:40,760 --> 00:19:43,600
Speaker 1: run to get to crank, do you see any dashlights?

346
00:19:45,840 --> 00:19:50,359
Speaker 1: I believe so? Okay, so you get to crank, so

347
00:19:50,440 --> 00:19:52,879
Speaker 1: you have dashlights. If you release the key, the dashlights

348
00:19:52,880 --> 00:19:57,080
Speaker 1: are lit up. Correct. So what you're really describing is

349
00:19:57,119 --> 00:20:03,000
Speaker 1: the car doesn't crank. The car doesn't the starter motor

350
00:20:03,080 --> 00:20:08,720
Speaker 1: does not engage, right, okay? Is it duplicate? Herble? Can

351
00:20:08,720 --> 00:20:11,760
Speaker 1: a repair shop? If we repair shop we're to look

352
00:20:11,800 --> 00:20:14,199
Speaker 1: at this, would they do? You think? What are the

353
00:20:14,200 --> 00:20:19,680
Speaker 1: odds that they would see something? I think they might?

354
00:20:20,200 --> 00:20:21,760
Speaker 1: You know, in other words, if you, if you brought

355
00:20:21,760 --> 00:20:23,480
Speaker 1: it in, could just say, hey, Ron, my car goes

356
00:20:23,520 --> 00:20:31,040
Speaker 1: into this intermittent no crank scenario right now. One of

357
00:20:31,040 --> 00:20:33,600
Speaker 1: the things I would do on a preliminary diagnosis here

358
00:20:34,760 --> 00:20:40,240
Speaker 1: is scanned is scanned codes because my first question is listen,

359
00:20:40,240 --> 00:20:43,040
Speaker 1: this could be something as simple as a bad starter.

360
00:20:45,200 --> 00:20:49,879
Speaker 1: This could have something to do with the anti theft system.

361
00:20:49,920 --> 00:20:54,240
Speaker 1: All right, forwards forwards uh, anti theft system will prevent

362
00:20:54,280 --> 00:20:58,359
Speaker 1: the vehicle from cranking. Now there's a yellow light or

363
00:20:58,359 --> 00:21:00,959
Speaker 1: a red light on the dashboard for the anti theft.

364
00:21:02,160 --> 00:21:07,480
Speaker 1: Do you recall it up on the top? Yes? I

365
00:21:07,520 --> 00:21:10,320
Speaker 1: think so. Okay, if you notice when you get in

366
00:21:10,359 --> 00:21:13,120
Speaker 1: the car and everything is, you know, wonderful and working,

367
00:21:13,440 --> 00:21:17,960
Speaker 1: that blinks at one steady rate when this problem, when

368
00:21:17,960 --> 00:21:21,479
Speaker 1: this problem happens, do you notice that light blinking faster?

369
00:21:21,520 --> 00:21:24,160
Speaker 1: And if you haven't, that's okay. Just pay attention for it.

370
00:21:24,640 --> 00:21:27,680
Speaker 1: If that light has changed it, If that light changes

371
00:21:27,800 --> 00:21:31,800
Speaker 1: its rate of blink, it goes from blink blink blink

372
00:21:31,880 --> 00:21:35,400
Speaker 1: to blink blink, blink, blink, blink, blink blink. That's that, Hey,

373
00:21:35,440 --> 00:21:39,879
Speaker 1: look at me, I got a problem. I'm talking to you.

374
00:21:40,280 --> 00:21:44,760
Speaker 1: It's sending your Morse code for help, all right. So

375
00:21:44,920 --> 00:21:49,280
Speaker 1: if that stays at one steady rate of blink, then

376
00:21:49,520 --> 00:21:53,280
Speaker 1: you're you're you're really probably dealing with something. You know,

377
00:21:53,320 --> 00:21:57,480
Speaker 1: a basic no crank scenario. Do you have the ability

378
00:21:57,720 --> 00:22:00,240
Speaker 1: Can you duplicate it to the point that ge not

379
00:22:00,240 --> 00:22:02,600
Speaker 1: gonna crank where you would turn the key to the

380
00:22:02,640 --> 00:22:04,679
Speaker 1: crank position with one hand, put your foot on the

381
00:22:04,680 --> 00:22:07,080
Speaker 1: brake and shift the vehicle into neutral, all at the

382
00:22:07,080 --> 00:22:13,320
Speaker 1: same time. I haven't tried that. Or or can you

383
00:22:13,359 --> 00:22:15,240
Speaker 1: put your foot on the brake, set the parking brake,

384
00:22:15,280 --> 00:22:17,440
Speaker 1: put your foot on the brake, put it in neutral,

385
00:22:17,680 --> 00:22:19,359
Speaker 1: and then go to crank it again with your with

386
00:22:19,400 --> 00:22:22,160
Speaker 1: your right hand. What I'm trying to do is I'm

387
00:22:22,200 --> 00:22:25,639
Speaker 1: trying to check to see if it cranks in neutral

388
00:22:25,880 --> 00:22:29,440
Speaker 1: but not in park and you can replicate that where

389
00:22:29,680 --> 00:22:31,840
Speaker 1: it cranks in neutral and starts shut it off, put

390
00:22:31,880 --> 00:22:34,919
Speaker 1: it back in park. It doesn't start, it doesn't crank.

391
00:22:35,760 --> 00:22:37,920
Speaker 1: That tells me the starter is good, the switch is good,

392
00:22:37,920 --> 00:22:41,120
Speaker 1: the circuit's good. The fault is in the transmission range

393
00:22:41,160 --> 00:22:46,920
Speaker 1: sensory all right, if you want to see, if you

394
00:22:46,920 --> 00:22:49,440
Speaker 1: want to see an example of that, take any car,

395
00:22:50,480 --> 00:22:52,840
Speaker 1: put it in reverse, put your foot on the brake.

396
00:22:52,880 --> 00:22:54,480
Speaker 1: I always tell everybody put their foot on the brake

397
00:22:54,480 --> 00:22:56,960
Speaker 1: because someday I'll get I'll get bit by the one

398
00:22:57,000 --> 00:22:58,840
Speaker 1: car that starts and reverse because there's a fault in

399
00:22:58,880 --> 00:23:01,359
Speaker 1: the car. But put the car in reverse, turn the

400
00:23:01,400 --> 00:23:05,919
Speaker 1: key to crank. Watch what happens. Nothing right, So a

401
00:23:05,960 --> 00:23:07,800
Speaker 1: car has to be in either park or neutral in

402
00:23:07,880 --> 00:23:10,840
Speaker 1: order for it to operate, in order for it to start.

403
00:23:11,640 --> 00:23:14,560
Speaker 1: So you can do those things. But if if all

404
00:23:14,560 --> 00:23:16,720
Speaker 1: of this is unrepeatable, you can't get it to happen

405
00:23:16,760 --> 00:23:20,160
Speaker 1: at the house or you know, the dashlights normal, al right.

406
00:23:20,640 --> 00:23:23,159
Speaker 1: The first step to me for a repair shop, in

407
00:23:23,240 --> 00:23:25,960
Speaker 1: trying to duplicate this, I would just do a quick

408
00:23:26,000 --> 00:23:30,080
Speaker 1: code scan. Reason being is the anti theft system and

409
00:23:30,119 --> 00:23:32,280
Speaker 1: afford product is pretty good in the sense that if

410
00:23:32,320 --> 00:23:35,119
Speaker 1: it sees a fault, if it sees a theft event,

411
00:23:37,320 --> 00:23:41,920
Speaker 1: it's gonna tell you it's gonna be stored. So all right,

412
00:23:42,160 --> 00:23:45,000
Speaker 1: but that's that's where you're going, alright. But it's so

413
00:23:45,000 --> 00:23:46,840
Speaker 1: so make sure you describe it right. It's not that

414
00:23:46,880 --> 00:23:51,880
Speaker 1: you have a key problem. It's you have a no crank,

415
00:23:52,080 --> 00:23:56,640
Speaker 1: no start condition. The starter does not engage, all right,

416
00:23:57,200 --> 00:24:01,679
Speaker 1: from what you're describing. All right, Marjorie, Right, Thanks very much,

417
00:24:02,040 --> 00:24:04,000
Speaker 1: You're very welcome. Good luck to you. Keep us posted.

418
00:24:04,440 --> 00:24:07,080
Speaker 1: Carrie in Illinois, Illinois is coming through loud and clear today,

419
00:24:07,119 --> 00:24:11,640
Speaker 1: two thousand Volkswagen Jetta. What's going on here, Carrie, Hi, Ron,

420
00:24:11,720 --> 00:24:17,199
Speaker 1: thanks for taking my call. Um. Yeah, so my engine

421
00:24:17,320 --> 00:24:20,399
Speaker 1: light was coming on and I took it in and

422
00:24:20,640 --> 00:24:24,720
Speaker 1: they told me that it's due to a piece thirteen

423
00:24:24,840 --> 00:24:29,480
Speaker 1: forty fault code, which I understand is a cam crank

424
00:24:29,800 --> 00:24:37,240
Speaker 1: allocation timing code. Yeah. They told me it could be

425
00:24:37,280 --> 00:24:42,399
Speaker 1: a really expensive repair. So I'm kind of wondering, is

426
00:24:42,400 --> 00:24:45,679
Speaker 1: it something that I need to fix kind of now

427
00:24:46,040 --> 00:24:49,359
Speaker 1: or if I wait to fix it, am I doing

428
00:24:49,400 --> 00:24:54,960
Speaker 1: more damage? Um? How many miles around the car carry? Um?

429
00:24:55,480 --> 00:25:00,800
Speaker 1: And fifty seven? The car is a really really good shape. Um.

430
00:25:01,160 --> 00:25:03,719
Speaker 1: I've fixed everything in the past that needed to be

431
00:25:03,800 --> 00:25:07,560
Speaker 1: fixed on it, so it's it's been great condition, usually

432
00:25:07,600 --> 00:25:09,680
Speaker 1: a thirteen forty here, let me let me, let me

433
00:25:09,720 --> 00:25:12,080
Speaker 1: explain it like this. Let me try this. You know

434
00:25:12,080 --> 00:25:17,600
Speaker 1: what a bicycle looks like, right, big sprocket, little sprocket chain.

435
00:25:19,119 --> 00:25:21,960
Speaker 1: That's that's that's sort of like what's inside your engine.

436
00:25:22,320 --> 00:25:25,720
Speaker 1: All right, If if we painted two red dots on

437
00:25:25,760 --> 00:25:30,640
Speaker 1: each sprocket and rotated them around, in theory, those those

438
00:25:30,680 --> 00:25:33,359
Speaker 1: dots on the sprocket would likely be aligned every time

439
00:25:33,600 --> 00:25:39,560
Speaker 1: right as the pedal made a complete revolution. If the chain,

440
00:25:40,160 --> 00:25:44,040
Speaker 1: if the chain tension are failed and one sprocket skipped,

441
00:25:44,680 --> 00:25:46,880
Speaker 1: now the dots are out of line with each other. Right,

442
00:25:49,480 --> 00:25:53,119
Speaker 1: you've just created a P thirteen forty. The cam and

443
00:25:53,119 --> 00:25:56,320
Speaker 1: the crank are out of sync or relation to each other,

444
00:25:57,000 --> 00:26:00,240
Speaker 1: and the computer is confused, and at some point, if

445
00:26:00,280 --> 00:26:02,760
Speaker 1: not already, the vehicle will go into a no start.

446
00:26:04,680 --> 00:26:08,800
Speaker 1: So so the question becomes, do we drive the bicycle

447
00:26:08,840 --> 00:26:12,760
Speaker 1: until the chain falls off and causes damage or do

448
00:26:12,880 --> 00:26:18,280
Speaker 1: we get it fixed now? Right now, before you answer

449
00:26:18,320 --> 00:26:21,640
Speaker 1: that question, all right, just so we're clear, we're talking

450
00:26:21,640 --> 00:26:24,760
Speaker 1: about a twenty one year old vehicle. This is not

451
00:26:24,840 --> 00:26:29,160
Speaker 1: a cheap repair, okay, And you always have to play

452
00:26:29,200 --> 00:26:32,439
Speaker 1: what if when you're faced with this, do you know

453
00:26:32,440 --> 00:26:38,760
Speaker 1: what what if? Is? Um? Yeah? What if? What if

454
00:26:38,760 --> 00:26:43,320
Speaker 1: the trans fails after you fix the engine? You know?

455
00:26:43,560 --> 00:26:45,600
Speaker 1: What if? What if? What if? If? It's the middle

456
00:26:45,640 --> 00:26:48,920
Speaker 1: word in life. You know, if your mother had wheel

457
00:26:48,960 --> 00:26:50,840
Speaker 1: should be a box car? I think is the expression

458
00:26:51,920 --> 00:26:55,240
Speaker 1: um or something like that that's in the Godfather. I'm

459
00:26:55,240 --> 00:26:57,240
Speaker 1: not sure where I heard it, but you get the point.

460
00:26:58,200 --> 00:27:01,080
Speaker 1: So you know, you've got to think this has got

461
00:27:01,119 --> 00:27:03,679
Speaker 1: to be dollars and cents. So as much as you

462
00:27:03,760 --> 00:27:06,280
Speaker 1: say the car is in great shape, I'm not arguing it,

463
00:27:06,840 --> 00:27:09,760
Speaker 1: all right, It's just that you're telling me a car

464
00:27:09,840 --> 00:27:12,400
Speaker 1: is in great shape that's got a major engine issue.

465
00:27:13,119 --> 00:27:17,720
Speaker 1: So you know, I just want to keep this in perspective.

466
00:27:18,040 --> 00:27:21,199
Speaker 1: I'm not saying it's not worth fixing, but you know,

467
00:27:21,280 --> 00:27:24,400
Speaker 1: this is probably a couple of thousand bucks, and then

468
00:27:25,000 --> 00:27:28,959
Speaker 1: you know what if? And that's what you got to decide. Listen,

469
00:27:29,960 --> 00:27:32,199
Speaker 1: you know what if if this is the car that

470
00:27:32,280 --> 00:27:34,800
Speaker 1: makes you happy? And you know otherwise you're gonna go

471
00:27:34,840 --> 00:27:37,480
Speaker 1: out and spend forty or fifty grand on a new one.

472
00:27:39,320 --> 00:27:41,080
Speaker 1: You know, you put a couple of grand into the chain.

473
00:27:41,119 --> 00:27:42,600
Speaker 1: You let them go through the rest of the motor.

474
00:27:42,640 --> 00:27:45,960
Speaker 1: Fix any oil leaks, gas gets covers, et cetera. The

475
00:27:46,000 --> 00:27:48,280
Speaker 1: trans breaks, there's five grands. You're into the car for

476
00:27:48,320 --> 00:27:50,760
Speaker 1: less than ten grands. You've got a good, mechanically safe

477
00:27:50,800 --> 00:27:56,680
Speaker 1: operating vehicle. Right If if carry doesn't want to do that,

478
00:27:56,760 --> 00:28:01,560
Speaker 1: because you know, carries an Anville salesperson and she's traveling

479
00:28:01,560 --> 00:28:04,439
Speaker 1: two miles on back roads late at night, two o'clock

480
00:28:04,440 --> 00:28:06,480
Speaker 1: in the morning, and she needs a completely reliable car,

481
00:28:06,640 --> 00:28:10,480
Speaker 1: This isn't the car for you. If if carries you know,

482
00:28:11,440 --> 00:28:15,640
Speaker 1: you know, you gotta you gotta think of environment, circumstances, surroundings,

483
00:28:16,000 --> 00:28:19,480
Speaker 1: but don't continue to drive this car um you know,

484
00:28:19,520 --> 00:28:24,320
Speaker 1: the consequences could be either that the engine fails and

485
00:28:24,400 --> 00:28:28,879
Speaker 1: creates damage or worse, the car stops and carries in

486
00:28:28,920 --> 00:28:34,600
Speaker 1: a bad spot. Right, you know, sixty miles the chain,

487
00:28:34,720 --> 00:28:37,120
Speaker 1: let's go, and there's an eighteen wheeler behind you because

488
00:28:37,160 --> 00:28:43,920
Speaker 1: Carrie is trying to get off the highway, right, that

489
00:28:43,920 --> 00:28:46,000
Speaker 1: would be bad. What happened to Carry well the last

490
00:28:46,000 --> 00:28:47,800
Speaker 1: week saw she was on the front of a mack

491
00:28:47,880 --> 00:28:53,560
Speaker 1: truck going west. Uh so, all right, but that's where

492
00:28:53,560 --> 00:28:56,680
Speaker 1: that's where you're headed. Kid, It's it's bicyclesprockets and they're

493
00:28:56,680 --> 00:28:59,240
Speaker 1: starting to get play in the chain in all likelihood,

494
00:28:59,400 --> 00:29:01,560
Speaker 1: if that's what a diagnose at the base. So that's

495
00:29:01,600 --> 00:29:04,720
Speaker 1: the ultimate question, your last question to them before you

496
00:29:04,800 --> 00:29:06,960
Speaker 1: fix this and then I gotta go. Is gonna be

497
00:29:07,640 --> 00:29:10,120
Speaker 1: if you guys do this and it's you know, X

498
00:29:10,240 --> 00:29:13,040
Speaker 1: y Z, two grand, three grand? Whatever? Is this going

499
00:29:13,120 --> 00:29:15,760
Speaker 1: to fix my problem? I think the right answer is

500
00:29:16,040 --> 00:29:18,320
Speaker 1: carry tear down to inspect. We've got to take it

501
00:29:18,360 --> 00:29:20,880
Speaker 1: apart to see what the actual damages and then we

502
00:29:20,920 --> 00:29:23,000
Speaker 1: can give you a better idea. But at that point,

503
00:29:23,040 --> 00:29:25,960
Speaker 1: care the car is not worth anything anyway unless the

504
00:29:26,000 --> 00:29:28,360
Speaker 1: thirteen forties fixed. So I think you have to let

505
00:29:28,400 --> 00:29:31,440
Speaker 1: them take it apart. And if it's really that bad,

506
00:29:31,720 --> 00:29:33,400
Speaker 1: maybe you don't fix it and you just, you know,

507
00:29:33,640 --> 00:29:36,720
Speaker 1: you write it off. Some careful things to be considered here,

508
00:29:37,040 --> 00:29:41,720
Speaker 1: What if really comes into play? Zero? Carry? Thank you

509
00:29:41,760 --> 00:29:43,760
Speaker 1: for the call, and I hope you I wish you

510
00:29:43,760 --> 00:29:45,640
Speaker 1: the best. I hope it works out. I'm running any

511
00:29:45,680 --> 00:30:00,560
Speaker 1: in the car, doctor, I'll be back right after this. Well, well,

512
00:30:00,640 --> 00:30:02,320
Speaker 1: well that can only mean one thing. When I hear

513
00:30:02,360 --> 00:30:05,280
Speaker 1: that music. Walter from Hawaii. Walter, how are you, my friend?

514
00:30:06,560 --> 00:30:08,120
Speaker 1: How Ron? How are you? I'm good, sir. What do

515
00:30:08,160 --> 00:30:17,000
Speaker 1: you got today? I've got a broken UM four point

516
00:30:17,120 --> 00:30:24,120
Speaker 1: three D, no front wheel drive. The three buttons on

517
00:30:24,200 --> 00:30:27,280
Speaker 1: the dash now which are too low and I mean

518
00:30:27,320 --> 00:30:30,400
Speaker 1: too high for high or low. None of him show

519
00:30:30,440 --> 00:30:33,680
Speaker 1: any lights and it supposedly runs a test sequence when

520
00:30:33,720 --> 00:30:37,000
Speaker 1: you started up, and it does not. Well, you have

521
00:30:37,120 --> 00:30:41,400
Speaker 1: the ground terminal thirteen and the diagnostic connector link to

522
00:30:41,440 --> 00:30:48,080
Speaker 1: get at the flash the lights terminal of the DLC. Yes, sir,

523
00:30:49,880 --> 00:30:52,080
Speaker 1: take a look at a wiring diagram for this. That

524
00:30:52,120 --> 00:30:55,440
Speaker 1: should provide that you should see that if you ground thirteen,

525
00:30:55,480 --> 00:30:58,520
Speaker 1: it should lead back to the transfer case components and

526
00:30:58,880 --> 00:31:01,760
Speaker 1: you'll see what the uh um, you'll see what you're

527
00:31:01,800 --> 00:31:04,120
Speaker 1: doing here before you do this, but it should if

528
00:31:04,160 --> 00:31:06,640
Speaker 1: memory serves me, right, I believe it was pin thirteen

529
00:31:06,680 --> 00:31:10,240
Speaker 1: in the d l C. So this system, this system

530
00:31:10,280 --> 00:31:15,160
Speaker 1: is similar to uh again, Walter, I am looking at

531
00:31:15,200 --> 00:31:18,520
Speaker 1: the wiring diagram as we speak, and it does show

532
00:31:18,560 --> 00:31:23,080
Speaker 1: the data link connector as P thirteen as PIN thirteen, right,

533
00:31:23,520 --> 00:31:26,040
Speaker 1: So if I recall, right, it was ground pin thirteen,

534
00:31:26,040 --> 00:31:28,360
Speaker 1: and then it would flash out of cody there are one, two, three,

535
00:31:28,400 --> 00:31:30,800
Speaker 1: or four, and that would tell you what components not

536
00:31:30,920 --> 00:31:34,400
Speaker 1: providing feedback this system. My real question is, Walter, once

537
00:31:34,480 --> 00:31:37,280
Speaker 1: you figure out what's wrong with this, we're you gonna

538
00:31:37,280 --> 00:31:44,760
Speaker 1: get parts. I guess I'll call uh, well, you know

539
00:31:44,880 --> 00:31:47,479
Speaker 1: it is now. I want to say this before before

540
00:31:47,520 --> 00:31:51,360
Speaker 1: we lose contact here. But this is a very similar

541
00:31:51,400 --> 00:31:55,240
Speaker 1: system to you know, Chevy trail Blazers and the A

542
00:31:55,360 --> 00:31:58,760
Speaker 1: S tens of that vintage. They basically used the GM system,

543
00:31:58,800 --> 00:32:02,840
Speaker 1: some of it, most of it. So that's my understanding. Also, yeah,

544
00:32:02,920 --> 00:32:07,400
Speaker 1: you may find GM parts on those components. So but

545
00:32:07,560 --> 00:32:10,880
Speaker 1: you've got to flash it for a code. See what's missing. Uh,

546
00:32:10,920 --> 00:32:12,720
Speaker 1: you know the basics. If I remember right that if

547
00:32:12,760 --> 00:32:15,840
Speaker 1: the transfer case fuses blown, it won't have four wheel drive.

548
00:32:16,520 --> 00:32:19,440
Speaker 1: All right, there's there's a problem. If the shift motor

549
00:32:19,520 --> 00:32:21,960
Speaker 1: is not working, obviously they won't have four wheel drive.

550
00:32:22,600 --> 00:32:25,760
Speaker 1: But at least find out, you know, can you flash

551
00:32:25,840 --> 00:32:28,480
Speaker 1: codes get a proper response. At least then you know

552
00:32:28,520 --> 00:32:31,040
Speaker 1: if the system is in some state of operation that

553
00:32:31,160 --> 00:32:33,680
Speaker 1: you can trust the diagnostics before you go any further

554
00:32:33,720 --> 00:32:36,200
Speaker 1: and spend money on parts it may or may not need.

555
00:32:36,640 --> 00:32:39,520
Speaker 1: Makes sense i. The research I did showed that there

556
00:32:39,520 --> 00:32:41,440
Speaker 1: was a lot of high draulling problems these things work

557
00:32:41,680 --> 00:32:45,719
Speaker 1: worked on a vacuum and uh, I did find one

558
00:32:45,720 --> 00:32:47,760
Speaker 1: of the vacuum lines had a huge hole in it,

559
00:32:47,800 --> 00:32:49,960
Speaker 1: so I replaced it, but it didn't make any difference.

560
00:32:50,800 --> 00:32:53,960
Speaker 1: So unfortunately that's uh listen, look at this way, you're

561
00:32:53,960 --> 00:32:56,800
Speaker 1: working on a classic. Now you're probably you're probably the

562
00:32:56,880 --> 00:32:58,719
Speaker 1: last guy in America working on one of those. They

563
00:32:58,760 --> 00:33:02,760
Speaker 1: were neat little vehicles, they really were. I liked them. Yeah,

564
00:33:02,800 --> 00:33:05,200
Speaker 1: it isn't S ten. It's it really isn't S ten.

565
00:33:05,320 --> 00:33:10,760
Speaker 1: So but anyway, Walter, I gotta go, all right, you'd

566
00:33:10,760 --> 00:33:12,800
Speaker 1: be well, good bye bye. I'm running any of the

567
00:33:12,800 --> 00:33:23,280
Speaker 1: car doctor. We'll be back right after this. Well, that

568
00:33:23,400 --> 00:33:26,960
Speaker 1: was a quick fast hour, you know, the things that

569
00:33:27,000 --> 00:33:28,720
Speaker 1: go on in the shop during the course of the week.

570
00:33:28,760 --> 00:33:31,440
Speaker 1: I think i'll finish it out here. You know. It

571
00:33:31,520 --> 00:33:34,000
Speaker 1: was a tumultuous week, as as some of the weeks are.

572
00:33:34,680 --> 00:33:36,680
Speaker 1: I finally solved the quick books problem. By the way,

573
00:33:36,680 --> 00:33:38,680
Speaker 1: I've gotten some email from a couple of you offering

574
00:33:38,720 --> 00:33:41,920
Speaker 1: solutions and suggestions, and it wasn't anything. It was what

575
00:33:42,000 --> 00:33:45,600
Speaker 1: I had originally said they changed that Saturday at the

576
00:33:45,680 --> 00:33:49,040
Speaker 1: Sunday night Quick Books changed the they did a software

577
00:33:49,160 --> 00:33:54,120
Speaker 1: update and they changed the requirements on where their company

578
00:33:54,200 --> 00:33:56,360
Speaker 1: data file was supposed to be stored. Of course, it

579
00:33:56,400 --> 00:33:59,240
Speaker 1: would have been nice that they told somebody and uh, finally,

580
00:33:59,280 --> 00:34:01,560
Speaker 1: if they're going through the fourth person on tech support

581
00:34:02,080 --> 00:34:04,480
Speaker 1: and walking through the files and getting somebody that thought

582
00:34:04,520 --> 00:34:08,399
Speaker 1: outside the box. Uh, Lenny was actually pretty smart and

583
00:34:08,760 --> 00:34:11,920
Speaker 1: that she she just I think she threw away the script,

584
00:34:11,960 --> 00:34:13,680
Speaker 1: which is what so many of them do, right. They

585
00:34:13,680 --> 00:34:16,240
Speaker 1: follow this script that's in front of them, that corporate

586
00:34:16,239 --> 00:34:18,480
Speaker 1: tells them to do. And it kind of reminded me

587
00:34:18,520 --> 00:34:20,759
Speaker 1: of working on a car in a shop. You know.

588
00:34:20,800 --> 00:34:23,200
Speaker 1: One of the one of the proudest things I I

589
00:34:23,360 --> 00:34:25,719
Speaker 1: have I can say in my career is something one

590
00:34:25,719 --> 00:34:28,840
Speaker 1: of my daughters wrote to me. They had to write

591
00:34:29,040 --> 00:34:32,080
Speaker 1: a documentary on why they thought they would be good

592
00:34:32,120 --> 00:34:35,480
Speaker 1: at the job they were applying for, and they likened

593
00:34:35,520 --> 00:34:38,520
Speaker 1: it to being an auto repair mechanic, where they talked

594
00:34:38,560 --> 00:34:42,640
Speaker 1: about the fact that they watched their father think outside

595
00:34:42,680 --> 00:34:45,120
Speaker 1: the box so many times the problem solved even when

596
00:34:45,120 --> 00:34:48,160
Speaker 1: he was up against it and he was facing overwhelming odds,

597
00:34:48,160 --> 00:34:50,160
Speaker 1: and they knew that that would teach them that there

598
00:34:50,200 --> 00:34:52,000
Speaker 1: are times you got to think outside the box and

599
00:34:52,360 --> 00:34:54,200
Speaker 1: just work the problem, because no matter what you do,

600
00:34:54,239 --> 00:34:56,360
Speaker 1: you still got that problem in front of you unless

601
00:34:56,400 --> 00:34:59,279
Speaker 1: you solve it. And that's why I'm on an any

602
00:34:59,360 --> 00:35:02,800
Speaker 1: in the car doctor reminding you good mechanics aren't expensive,

603
00:35:02,960 --> 00:35:19,080
Speaker 1: they're priceless. See