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Speaker 1: I think cloud and Internet is wonderful tools that allowing

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Speaker 1: us to deliver on our vision of democratized I T

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Speaker 1: five G is gonna play a huge role as we

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Speaker 1: get more and more IoT the benefits it can drive.

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Speaker 1: We've now come across the issue with latency as we're

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Speaker 1: trying to use the cloud, so having five G in

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Speaker 1: place is going to be phenomenal in kind of swatting

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Speaker 1: down that particular roadblock. Welcome to the restless ones. I'm

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Speaker 1: Jonathan Strickland. I've spent more than a decade really learning

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Speaker 1: about technology, what makes it take, and then describing and

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Speaker 1: explaining that to my audience. But it's the conversations with

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Speaker 1: the world's most unconventional thinkers, the leaders at the intersection

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Speaker 1: of technology and business, that fascinated me the most. In

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Speaker 1: partnership with T Mobile for Business, I explore the unique

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Speaker 1: set of challenges that see I O S and C

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Speaker 1: T O s face from at instments in cloud and

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Speaker 1: edge computing, software as a service, Internet of Things, and

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Speaker 1: of course five G. We are often left wondering how

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Speaker 1: the leading minds and business continue to thrive. Let's find out.

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Speaker 1: Our guest today is Rhonda Gas C I O of

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Speaker 1: Stanley Black and Decker. I was excited to speak with

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Speaker 1: Rhonda to find out how a company that traces its

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Speaker 1: history all the way back to before the Civil War

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Speaker 1: has come to embrace the digital Age. It's one thing

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Speaker 1: to launch a startup that has data analysis and AI

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Speaker 1: applications baked into its DNA. That journey comes with its

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Speaker 1: own set of challenges. For that kind of story, you

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Speaker 1: should really listen to our episode with David Chen, the

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Speaker 1: chief technology officer of Skycatch. That's a company that focuses

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Speaker 1: on data analysis with a heavy emphasis on drones. But

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Speaker 1: it's another thing entirely to help guide a company with

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Speaker 1: such a law long legacy as Stanley Blackendecker to embrace

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Speaker 1: the digital age. Companies can have a lot of momentum,

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Speaker 1: and it takes a ton of effort and strategy to

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Speaker 1: put them on a new course. As I learned, Rhonda

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Speaker 1: Enter team leverage data and technology to augment Stanley Blackendecker's mission.

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Speaker 1: In some ways things haven't really changed, but in others

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Speaker 1: what has happened is nothing short of transformational. But I'm

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Speaker 1: getting ahead of myself. First, I wanted to learn a

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Speaker 1: bit more about Rhonda. Rhonda, thank you so much for

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Speaker 1: joining us for the Restless Ones, and welcome to the show.

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Speaker 1: Hi Jonathan, thanks for having me. Well, I always like

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Speaker 1: to get to know my guest a little bit before

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Speaker 1: we really dive down into the nuts and bolts of

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Speaker 1: what they do. So could you tell me a little

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Speaker 1: bit about how you first got interested in technology in

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Speaker 1: general and when did you decide that this is something

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Speaker 1: you were going to to study and pursue as a career.

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Speaker 1: Air Oh, Jonathan, Well, to tell you how it all started. Um,

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Speaker 1: I'll certainly date and age myself. But I got interested

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Speaker 1: back in the late nineteen eighties. I was often at

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Speaker 1: a particular friend's house in high school. After all, she

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Speaker 1: had a great pool in her backyard and I lived

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Speaker 1: in the South Um. But her father had a Commodore

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Speaker 1: sixty four and it was set up in a spare

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Speaker 1: bedroom and I often kind of walked past it and

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Speaker 1: wondered what that thing was for. I asked a few

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Speaker 1: questions about it had some ploppy drive storage, and he

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Speaker 1: was really intrigued that I wanted to know something about

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Speaker 1: it because his daughter, my friend, had no interest whatsoever.

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Speaker 1: So he took up some time with me kind of

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Speaker 1: show me what it could do, which, as we all

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Speaker 1: know and hindsight did and do that much. And I

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Speaker 1: remember thinking just how different and off norm it was,

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Speaker 1: and I said, this is something that I'm interested in.

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Speaker 1: I don't know exactly what computer technology is or was

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Speaker 1: and how it was going to impact the world, but

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Speaker 1: I knew kind of from those moments that it was

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Speaker 1: something that I wanted to learn more about and be

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Speaker 1: involved in. So um I was good in science and math.

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Speaker 1: So when it came time to enroll in college, I

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Speaker 1: declared my major to be computer science and just never

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Speaker 1: look back. Was there any particular area in computer science

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Speaker 1: that really spoke to you? Oh? Man, this is sad.

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Speaker 1: There was a course where we had to take a

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Speaker 1: really simple problem and solve it in multiple different languages,

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Speaker 1: and there were some languages that just if you remember,

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Speaker 1: there was something called snowball, and then there was coball

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Speaker 1: and p l one and I know I'm dating myself

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Speaker 1: for trying all of those things. But man, when you

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Speaker 1: got to that assembly level code and you could dig

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Speaker 1: into the registers and actually see where the bits were

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Speaker 1: moving around, it wasn't the best way to write a

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Speaker 1: sentence or solve a you know, solve a problem of

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Speaker 1: that nature. But it was just more fun to me

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Speaker 1: to be able to look into the registers and and

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Speaker 1: trace the zeros and ones. All right, I'm sick we've

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Speaker 1: established it the ronde. I feel like I would have

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Speaker 1: loved to watch the matrix with you, and when all

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Speaker 1: those zeros at once come down the screen, you would

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Speaker 1: say they misspelled that I've forgotten more than I remember.

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Speaker 1: That's fair. I'm sure that. I'm sure what you remember

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Speaker 1: is more than anything I've learned. So you're still way

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Speaker 1: ahead of the game. Well, well, what was your first

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Speaker 1: first job in the I T field? Well, this one

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Speaker 1: may surprise you a little bit. I actually didn't start

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Speaker 1: in you know, traditional it until I was about twenty

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Speaker 1: years into my career. I was certainly in technology, but

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Speaker 1: I was on the product development side of the technology spectrum.

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Speaker 1: I started with a company called n c R at

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Speaker 1: the time, and we were vertically integrating all the components

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Speaker 1: in the stack of client server architecture computer systems, and

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Speaker 1: so we were doing motherboards, storage, subsystems, operating systems, all

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Speaker 1: that good stuff. So I didn't officially join an I

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Speaker 1: T organization until I joined DEL And I joined DEL

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Speaker 1: on the product side of the organization. Uh spin about

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Speaker 1: six years there, and Dell was um if you can remember,

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Speaker 1: and probably still is, was on this rocket ship of

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Speaker 1: growth and the internal tech team just wasn't keeping pace

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Speaker 1: of complaints. Large investments were being sent that way, and

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Speaker 1: I was asked to transition into it because it needed

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Speaker 1: a lot of adult supervision to make sure that all

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Speaker 1: of these investments were delivering the right value. And I'll

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Speaker 1: tell you I wasn't sure I wanted to make that leap.

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Speaker 1: I really didn't understand the function that well. My impressions

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Speaker 1: were not positive. I felt like it was this bureaucratic organization.

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Speaker 1: It was slow, certainly not innovative, and likely the place

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Speaker 1: where the lesser engineers went to spend their time. I

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Speaker 1: know that sounds terrible, but I am so glad I

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Speaker 1: took that leap and would recommend that everyone spends some

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Speaker 1: time getting to know the function. It'll make you a

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Speaker 1: better contributor, it'll make you a better leader. I mean,

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Speaker 1: you see every transaction and you also see all the

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Speaker 1: OPPERA tunities to improve efficiency. So it's a great function.

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Speaker 1: Love it right, and it's it's the function that touches

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Speaker 1: every other function within the company, whereas some might be

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Speaker 1: you know, somewhat siloed I T has you know, it

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Speaker 1: touches on every single other part of an organization. Absolutely

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Speaker 1: fascinating too. Well, what brought you to Stanley Blackendecker? Well, um,

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Speaker 1: I was heads down in the I T function at

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Speaker 1: Dell and got a call from a recruiter and they

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Speaker 1: said Stanley Blackendecker, And I said, located where you know?

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Speaker 1: You hear the southern accent and they said, New Britain, Connecticut.

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Speaker 1: Had to get a map out or you know, google

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Speaker 1: it to see where where it was. And they said,

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Speaker 1: just talk to them. They're doing some fantastic things as

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Speaker 1: a great leadership team. So I did, and I was

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Speaker 1: fascinated by all of the different businesses that Stanley Blackendecker

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Speaker 1: was in, from the tools and storage where they're a leader,

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Speaker 1: to the industrial business segment and even as security segment

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Speaker 1: where electronic security was being done. And thought that that

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Speaker 1: diversity would be fantastic, pursued it and here I am,

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Speaker 1: almost nine years later. Fantastic. Can you give us an

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Speaker 1: idea about how big your department is? We invest about

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Speaker 1: two and a half percent of revenue in I T

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Speaker 1: annually give or take the year, depending on the ebbs

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Speaker 1: and blow and if we're doing a big acquisition or

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Speaker 1: something like that. But that's above um the industrial kind

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Speaker 1: of segment benchmark. So we we spend well because we

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Speaker 1: believe in growth, we believe in innovation, and most importantly

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Speaker 1: understand the link of a well architected well under you know,

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Speaker 1: well running I T and accelerating both of those things.

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Speaker 1: For head count, just before the COVID pandemic, we were

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Speaker 1: about fifteen hundred person resource organization globally. And I say

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Speaker 1: just before COVID because in the year prior we planned

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Speaker 1: a large integration with a manage service provider, which has

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Speaker 1: now resulted in our internal headcount being just over about

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Speaker 1: five fifty people and our provider head count is over

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Speaker 1: fourteen hundreds, so it's a substantial operation. Well, this is

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Speaker 1: a good chance for us to kind of segue into

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Speaker 1: talking about your approach to the leadership. And I caught

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Speaker 1: a conversation you had where you were talking about the

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Speaker 1: different categories of it within Stanley, Black and Decker with

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Speaker 1: bt C T and O T. Can you kind of

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Speaker 1: give us an overview of what you mean by that. Yes,

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Speaker 1: we use digital technology in all areas of the company,

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Speaker 1: as do most companies today, but we call out these

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Speaker 1: three focuses. Business Technology BT, which is your traditional IT

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Speaker 1: operations technology, which is the technology within our manufacturing and

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Speaker 1: distribution centers that connect and automate machine to machine functions.

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Speaker 1: And then our commercial technology, which is our digital products

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Speaker 1: and services that we provide to our customers. Now came

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Speaker 1: up with these terms MS not to define our divide

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Speaker 1: our efforts, but really to align them. So while each

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Speaker 1: area uses these technologies in different ways, we found that

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Speaker 1: we were talking past each other at times because things

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Speaker 1: were similar yet different. So once we got this clarity

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Speaker 1: in place about you know, who was doing what and

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Speaker 1: how it was being used, we could drive accountability. We

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Speaker 1: were able to focus on the interfaces that connect them

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Speaker 1: in a much more kind of architected, standardized, and an

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Speaker 1: agile way. So it's proven very beneficial in allowing us

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Speaker 1: to go faster, even though it sounds like alphabet soup

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Speaker 1: to someone perhaps on the outside, well, what what is

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Speaker 1: your role with regard to these different technologies? What do

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Speaker 1: you tend to focus on? Yeah, so I have responsibility

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Speaker 1: for the traditional I T or the business technology that

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Speaker 1: runs the enterprise, so your marketing software, sales engineering, manufacturing,

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Speaker 1: distribution service support all of that business architecture functionality also

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Speaker 1: includes a data platform as well as the connectivity platform,

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Speaker 1: so things that you would expect in a traditional I

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Speaker 1: T organization, But we have a separate team focused on

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Speaker 1: the OT technology that runs inside of our factories. And

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Speaker 1: then we have many product teams across our various businesses

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Speaker 1: that are focused on the products and solutions and services

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Speaker 1: that they sell to our customers to help them solve

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Speaker 1: their problems. So I will say, though I do cover

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Speaker 1: because the Global Security Office reports to me, and so

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Speaker 1: I have cybersecurity across all the technology areas, and you

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Speaker 1: can't pick up a newspaper, listen to anything without hearing

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Speaker 1: the importance of cybersecurity. And we wanted to put all

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Speaker 1: of that capability together and rightly so I think to

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Speaker 1: kind of centralize our efforts and have a greater impact

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Speaker 1: at T Mobile for business. Unconventional thinking means we see

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Speaker 1: things differently, so you can focus on what matters most host.

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Speaker 1: Where some see another small town, we see businesses in

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Speaker 1: need of connectivity. So we built the largest five G

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Speaker 1: network to cover cities, towns, and the most interstate miles

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Speaker 1: in between. Where some see a caller in a queue,

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Speaker 1: we see an opportunity for our experts to provide solutions

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Speaker 1: without transfers. Where some see another virtual meeting, we see

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Speaker 1: five G enabling wireless real time translations almost anywhere you

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Speaker 1: do business. Our unique approach has made us the leader

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Speaker 1: in five G, number one in customer satisfaction, and a

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Speaker 1: partner who includes first class benefits like five G and

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Speaker 1: every plan so you get it all without trade offs.

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Speaker 1: Unconventional thinking is better for business T Mobile for Business

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Speaker 1: Open Signal Awards T Mobile as America's passes five G

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Speaker 1: Network USA five G User Experience REPORTUL one capable device

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Speaker 1: required coverage not available in some areas. Some uses may

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Speaker 1: require certain planner feature. See mobile dot com. For JD

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Speaker 1: Power Award information, visit JD power dot com Slash Awards. Well,

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Speaker 1: can you tell a little bit about some of the

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Speaker 1: major endeavors that your team has undertaken during your tenure

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Speaker 1: with Stanley Blackendecker? All right, so I'm coming up on

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Speaker 1: nine years with the company and Jonathan, so sit back.

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Speaker 1: It's gonna take me a while. I'm just getting But

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Speaker 1: to start, we were the first function in the modern

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Speaker 1: company to centralize. And I say modern because we're over

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Speaker 1: a hundred seventy five year old company. Um so I'm

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Speaker 1: not sure I have a complete history. But this centralization

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Speaker 1: is significant in that we had traditionally run the company

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Speaker 1: as independent segments and P and l's all with their

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Speaker 1: own I T. And the result really was great. It

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Speaker 1: was a no excuses culture that achieved its financial objectives

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Speaker 1: with autonomy and speed. But we also did about a

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Speaker 1: hundred acquisitions in a ten year timeframe, and that autonomy

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Speaker 1: with respect to your technology decisions really reeked Abbott on

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Speaker 1: the I T landscape from both an efficiency and effectiveness perspective.

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Speaker 1: So by centralizing, we were able to coordinate talent investments, contracts,

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Speaker 1: architecture to really be a value driver for the company.

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Speaker 1: Of course, it's still a work in progress. If if

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Speaker 1: I could you know those That was kind of wave

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Speaker 1: one in my tenure. Wave two has been all about

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Speaker 1: the democratization of I T. And I know that's a

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Speaker 1: overuse term, but we're doing it because we know that

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Speaker 1: I T must kind of position the technology of the

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Speaker 1: base of the company for rapid innovation and change. It's

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Speaker 1: not slowing down. But again, you know, a hundred seventy

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Speaker 1: five year old company built with a focus on inorganic growth,

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Speaker 1: a lot of acquisitions. The technology based needs some work

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Speaker 1: to be democratized. And we've done some some great things.

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Speaker 1: And one of the first things I did was an

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Speaker 1: M and a playbook. You heard a hundred acquisitions, and

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Speaker 1: we now have a comprehensive M and a playbook and

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Speaker 1: how we approach That's that's one example. But you know,

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Speaker 1: getting out of our company owned data centers, rationalizing applications,

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Speaker 1: moving to s D, when a adopting Facebook's workplace for collaboration,

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Speaker 1: We've we've tried to sprinkle in innovations as well as

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Speaker 1: the mundane work of rolling up your sleeves and and

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Speaker 1: do an apperath come along way. Yeah, that's that's incredible.

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Speaker 1: I mean, I've been part of a few different mergers

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Speaker 1: that and the process of getting everything to align everything

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Speaker 1: infrastructure so that things run smoothly. That is a large

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Speaker 1: task just on a one case basis, and of course

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Speaker 1: you're talking about that across dozens so I imagine that

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Speaker 1: that ends up being an enormous focus for your team. Absolutely,

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Speaker 1: and then of course with the new areas that I

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Speaker 1: talked a little bit about earlier, like the the OT space,

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Speaker 1: we've we've been working to engineer and install edge compute

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Speaker 1: so that the O T two BT. We really really

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Speaker 1: believe that data at the center of everything we do,

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Speaker 1: and then the connectivity all around is the way to

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Speaker 1: really hyper scale, if you will, our ability to deliver

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Speaker 1: our own business results. Well, and you've touched on something

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Speaker 1: well about data. What are some of the changes you've

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Speaker 1: seen in your career and I especially as this this

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Speaker 1: concept of big data has started to come into maturity. Yeah. So,

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Speaker 1: we used to use data as primarily a financial and

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Speaker 1: performance analysis type of tools. So it was very much

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Speaker 1: used by the finance organization and it still is today,

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Speaker 1: and they're just asking more advanced questions and doing much

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Speaker 1: more advanced analytics around pricing and things of that nature.

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Speaker 1: But every crevice of the organization now is asking what

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Speaker 1: if questions, and um, what if I married this data

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Speaker 1: set to that data set and we're we're able to

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Speaker 1: look at it So what I want to do is I, Oh,

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Speaker 1: those folks know the questions that they want to ask.

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Speaker 1: I want to make sure they have the data at

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Speaker 1: their fingertips and they're not waiting on some I T

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Speaker 1: organization to rationalize it for them. Get it on the roadmap.

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Speaker 1: You know, the bureaucracy that I felt like I was

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Speaker 1: dealing with when I wasn't in I T of You know, Rhonda,

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Speaker 1: let me get you on the roadmap. Let me talk

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Speaker 1: to this team, let me talk to that theme. I'm like,

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Speaker 1: I'm just trying to drive revenue. I don't want to

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Speaker 1: be that blocker. I want to be that enabler. And

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Speaker 1: by having date at the center with micro services or

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Speaker 1: API s that they can access it at the point

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Speaker 1: of impact is really what we're trying to achieve. It's

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Speaker 1: it's phenomenal to me because our world has truly become quantifiable,

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Speaker 1: well beyond anything I would have ever anticipated when I

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Speaker 1: was growing up. You just didn't think that you would

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Speaker 1: be encountering various technologies that would be able to measure

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Speaker 1: performance in all different directions by multiple different metrics, and

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Speaker 1: that all of this could have meaning if you know

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Speaker 1: what to do the data otherwise it just becomes an

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Speaker 1: overwhelming amount of information. Absolutely, and so we do what

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Speaker 1: we like to call kind of use case data mining,

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Speaker 1: if you will. And so you have a use case

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Speaker 1: in mind, and then you line up the data elements

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Speaker 1: that you need in order to attack that versus trying

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Speaker 1: to go across the entire enterprise and rationalize all the

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Speaker 1: data in our footprint. UM. So that's the approach we've

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Speaker 1: taken has proven pretty effective. After getting a better understanding

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Speaker 1: of Rhonda's background and experiences, I turned the conversation towards

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Speaker 1: the challenges I mean opportunities she encounters as c IO

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Speaker 1: of Stanley Blackendecker. Well, you know, I was gonna say,

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Speaker 1: I don't maybe I'm a glass half full type person.

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Speaker 1: I don't really see challenges. I see opportunities. I know

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Speaker 1: it's not easy, I really think, and we've we've sort

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Speaker 1: of touched on it in our discussion so far. But

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Speaker 1: change activation you can put a lot of technology in UM,

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Speaker 1: but it won't transform a company. Activating the change and

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Speaker 1: engaging folks in the organization on new ways of working.

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Speaker 1: To me, that's the secret sauce, and that's the really

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Speaker 1: difficult part. We've been great optimizers in the past, right,

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Speaker 1: so we can go in. We can take what we do.

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Speaker 1: We leaned it out, we automated, and that has value,

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Speaker 1: but it has incremental value. It doesn't have transformative value.

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Speaker 1: And what we need to do now is be transformers

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Speaker 1: and focus first on that outcome you want to drive,

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Speaker 1: and then change the way you work to achieve it,

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Speaker 1: and then let's talk about the technology that will enable it.

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Speaker 1: And some so many times we get that part before

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Speaker 1: the horse. And so if there's any opportunity, I think

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Speaker 1: it's that one, and I just term it change activation.

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Speaker 1: And I think that that ties into themes that I've

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Speaker 1: heard throughout this season of the Restless Ones, that particularly

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Speaker 1: the idea that you don't turn to technology for technology's sake.

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Speaker 1: You have an identified problem that you want to tackle,

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Speaker 1: and you look for w solutions are best served to

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Speaker 1: help you achieve that opportunity. Uh And and for people

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Speaker 1: of my level, it's like saying, don't go down the

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Speaker 1: rabbit hole of just buying every tool because you think

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Speaker 1: the tools are pretty what's the thing you're actually trying

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Speaker 1: to build, and make sure you get the right tools

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Speaker 1: for that job, right. And I've gone so far as

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Speaker 1: The way I work with my organization is to let

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Speaker 1: the business users experiment with those fancy tools on the

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Speaker 1: on the edge, if you will, and see what works

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Speaker 1: for them. We focus on that foundation again. Is the

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Speaker 1: data standardized, our our our processes standardized or things automated?

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Speaker 1: Are they accessible via via A P I S and

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Speaker 1: the rest will take care of itself? Are we there yet? No?

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Speaker 1: But but that's kind of how we're thinking about it.

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Speaker 1: What are some of the technologies you would consider to

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Speaker 1: be like, you know, core and fundamental to your division?

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Speaker 1: What are what are the things you think of as

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Speaker 1: just being This is the bedrock upon which we build old,

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Speaker 1: the bedrock upon which we build UM is going to

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Speaker 1: be some basic stuff. I mean, cloud is super important,

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Speaker 1: and I'm a fan of all clouds. I believe in

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Speaker 1: fit for purpose, So I think cloud and Internet is

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Speaker 1: wonderful tools that allowing us to deliver on our vision

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Speaker 1: of democratized I T five G is gonna play a

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Speaker 1: huge role as we get more and more IoT the

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Speaker 1: benefits it can drive with you know, pretty much sensors

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Speaker 1: on everything and machines talking to machines. We've now come

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Speaker 1: across the issue with latency as we're trying to use

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Speaker 1: the cloud, so having five G in place is going

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Speaker 1: to be phenomenal in kind of, you know, swatting down

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Speaker 1: that particular roadblock. So those would be the ones that

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Speaker 1: come to mind. Those are favorite topics of mine, obviously,

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Speaker 1: so I I appreciate those coming up for someone who

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Speaker 1: deals so thoroughly with the world of information. If you're

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Speaker 1: talking about, uh, the Internet of things, that you're talking

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Speaker 1: about getting more data from more sources at more points

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Speaker 1: of contact than ever before. And when you have the

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Speaker 1: ability to transmit information without having things tethered and you're

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Speaker 1: still getting that incredible throughput and incredibly low latency, it

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Speaker 1: opens up opportunities for responsiveness at such a low delay

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Speaker 1: that I think all elements of business are going to

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Speaker 1: be incredibly transformed moving forward. I was eager to get

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Speaker 1: Ronda's perspective regarding various new technologies, but I also wanted

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Speaker 1: to learn more about how she helped guide such an

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Speaker 1: historic company, one that was dependent on legacy systems and

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Speaker 1: processes through a digital transformation. You're giving me an opportunity

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Speaker 1: to talk about something that we're really proud of, and

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Speaker 1: that's our operating model and the first generation of our

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Speaker 1: Our operating model was called sf US, our Stanley Fulfillment

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Speaker 1: System and as you can imagine, it focused on lean

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Speaker 1: principles applying to everything, likely from our manufacturing heritage, right.

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Speaker 1: We just revamp that model and it starts with people

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Speaker 1: and technology at the center. It's a combination of data connectivity,

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Speaker 1: some of the themes you've heard, but then also people

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Speaker 1: effectively using it that will make this model work. Now

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Speaker 1: around our central model there with people in technology at

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Speaker 1: the center, we have four things. We have the extraordinary

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Speaker 1: customer experience, so not just customer experience, but we want

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Speaker 1: it to be an extraordinary customer experience. And so that's

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Speaker 1: meeting the customer where and when and how they want

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Speaker 1: to be met with the right products and services at

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Speaker 1: the right time, and I like to say in plenty

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Speaker 1: of it. And that has a lot of implications to

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Speaker 1: the people in technology at the center that are enabling it.

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Speaker 1: So you'll see how this all operates together. We also

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Speaker 1: have a key focus area that's called extreme innovation, so

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Speaker 1: not innovation, but extreme innovation. We expect everyone to innovate.

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Speaker 1: We expect incremental innovation everywhere, but this is harnessing technology

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Speaker 1: to provide better products and services to our customers, so

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Speaker 1: you're gonna hear that customer theme throughout as well. And

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Speaker 1: then there's something that is really close to our heritage

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Speaker 1: around performance resiliency, and that's using data and analytics and

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Speaker 1: AI to sustain our continued top quartile financial performance, so

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Speaker 1: making sure we're always optimizing and sustaining and driving value.

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Speaker 1: And the fourth one is operations excellence. UM. We're a

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Speaker 1: manufacturing company at heart. UM. That's what our hundred seventy

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Speaker 1: five years plus has been built on, and we don't

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Speaker 1: want to lose sight of operations excellence, but it's also

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Speaker 1: being innovated around some of the industry for it, out

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Speaker 1: of all of the advanced state and analytics being applied.

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Speaker 1: Inside of that environment, we have I believe a hundred

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Speaker 1: and forty or so manufacturing and distribution centers around the globe.

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Speaker 1: So our path is charted and we've got quite a

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Speaker 1: bit of work to do in that arena as well.

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Speaker 1: And I've talked to a few people who have been

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Speaker 1: parts of worked with companies that are, you know, around

433
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Speaker 1: the centennial mark. We're getting closer to the two centennial

434
00:25:12,840 --> 00:25:16,680
Speaker 1: mark for Stanley, Black and Decker. I imagine that the

435
00:25:16,760 --> 00:25:21,280
Speaker 1: digital transformation. It's hard for me to even conceptualize what

436
00:25:21,359 --> 00:25:23,960
Speaker 1: that process is like when you're talking about a legacy

437
00:25:24,000 --> 00:25:26,480
Speaker 1: company that has that much history in it, one that

438
00:25:26,600 --> 00:25:30,080
Speaker 1: you might not immediately associate with things like a digital

439
00:25:30,119 --> 00:25:35,120
Speaker 1: transformation and a reliance upon data and AI was the

440
00:25:35,160 --> 00:25:38,880
Speaker 1: process of actually implementing one that required a lot of

441
00:25:38,880 --> 00:25:42,720
Speaker 1: of conversations and and convincing people to go down this route.

442
00:25:43,680 --> 00:25:46,320
Speaker 1: You know, I don't know that it took convincing, but

443
00:25:46,400 --> 00:25:48,800
Speaker 1: it did take the tops down in bottoms up alignment.

444
00:25:49,280 --> 00:25:52,680
Speaker 1: And so we're not going after innovation for innovation sake

445
00:25:53,040 --> 00:25:58,440
Speaker 1: or technology for technology's sake, but meaningful innovation and meaningful

446
00:25:58,480 --> 00:26:01,880
Speaker 1: technology that's aligned with our purpose, which is for those

447
00:26:01,920 --> 00:26:05,440
Speaker 1: who make the world. It's aligned with our values, aligned

448
00:26:05,480 --> 00:26:08,240
Speaker 1: with you know, everything we're about. And so I think

449
00:26:08,320 --> 00:26:11,000
Speaker 1: that's where the work has been involved as always, right,

450
00:26:11,160 --> 00:26:14,240
Speaker 1: creating that clarity and making sure that you know, are

451
00:26:14,400 --> 00:26:19,399
Speaker 1: close to six sixty employees understand what we're doing and why.

452
00:26:19,440 --> 00:26:22,960
Speaker 1: That's where the conversations took place, more than the fact

453
00:26:22,960 --> 00:26:26,240
Speaker 1: that we needed to digitally transform. Well, that's great. One

454
00:26:26,240 --> 00:26:28,440
Speaker 1: thing I really wanted to talk about. It's it's because

455
00:26:28,480 --> 00:26:31,680
Speaker 1: it's sort of a passion interest of mine is that

456
00:26:32,359 --> 00:26:36,440
Speaker 1: recently we've really seen a lot of momentum being built

457
00:26:36,480 --> 00:26:40,600
Speaker 1: behind the right to repair movement, this idea of empowering

458
00:26:40,640 --> 00:26:44,800
Speaker 1: people to be able to do things more themselves um

459
00:26:44,960 --> 00:26:48,760
Speaker 1: and that in turn is seeing kind of arise in

460
00:26:48,840 --> 00:26:53,280
Speaker 1: sort of the d I Y approach two everything really

461
00:26:53,320 --> 00:26:57,159
Speaker 1: but specifically to repairs and two tools and what ways

462
00:26:58,200 --> 00:27:00,480
Speaker 1: is the company using data to help take an advantage

463
00:27:00,480 --> 00:27:05,320
Speaker 1: of this kind of unique situation. Anything that fuels d

464
00:27:05,400 --> 00:27:09,440
Speaker 1: I Y is fantastic for us. And we're we're kind

465
00:27:09,440 --> 00:27:12,080
Speaker 1: of right at that that intersection, and we we are

466
00:27:12,320 --> 00:27:16,560
Speaker 1: definitely amping up our capabilities around what our end users

467
00:27:16,600 --> 00:27:19,560
Speaker 1: are doing with our products and services, not just the

468
00:27:19,640 --> 00:27:23,159
Speaker 1: channel capabilities and what and how it might be sold.

469
00:27:23,760 --> 00:27:26,720
Speaker 1: Covid has been a great experiment in d I Y

470
00:27:26,960 --> 00:27:29,119
Speaker 1: from from what we do in tools, what we do

471
00:27:29,160 --> 00:27:32,119
Speaker 1: in our outdoor products. And I think everyone's sitting around

472
00:27:32,119 --> 00:27:34,080
Speaker 1: on their sofa which for what they thought was going

473
00:27:34,119 --> 00:27:36,160
Speaker 1: to be two or three weeks which turned into two

474
00:27:36,200 --> 00:27:39,040
Speaker 1: or three months, which turned into almost two years now

475
00:27:39,359 --> 00:27:42,280
Speaker 1: saw a lot of opportunity to improve not only the

476
00:27:42,359 --> 00:27:44,520
Speaker 1: inside of their homes, but the outside of their homes,

477
00:27:44,560 --> 00:27:47,560
Speaker 1: and we've been right there with them all along the way,

478
00:27:47,600 --> 00:27:51,240
Speaker 1: trying to use data, use analytics to continue to meet

479
00:27:51,880 --> 00:27:54,480
Speaker 1: their needs. Yeah, I I imagine that there will be

480
00:27:54,520 --> 00:27:58,120
Speaker 1: further opportunities in the future because of this. I am.

481
00:27:58,240 --> 00:28:00,439
Speaker 1: I also imagined that a lot of people are starting

482
00:28:00,440 --> 00:28:04,879
Speaker 1: to look at, uh, you know, different approaches to h

483
00:28:05,119 --> 00:28:08,639
Speaker 1: to being able to do your own repairs, simply because

484
00:28:08,680 --> 00:28:10,680
Speaker 1: this experience has taught a lot of us that that's

485
00:28:10,720 --> 00:28:13,200
Speaker 1: a handy skill to have when you when you can't

486
00:28:13,200 --> 00:28:15,040
Speaker 1: be certain that you can get someone to come to

487
00:28:15,080 --> 00:28:17,639
Speaker 1: your home, or you might not even feel safe in

488
00:28:17,680 --> 00:28:21,639
Speaker 1: that case. So I am. And the sustainability element of

489
00:28:21,640 --> 00:28:24,320
Speaker 1: it as well is also super important for us as

490
00:28:24,400 --> 00:28:27,080
Speaker 1: we think about the three things we care about as

491
00:28:27,119 --> 00:28:30,119
Speaker 1: a company, it's um, you know, our our performance. We

492
00:28:30,160 --> 00:28:33,280
Speaker 1: want to be known as an innovative company. And then

493
00:28:33,400 --> 00:28:36,399
Speaker 1: corporate social responsibility is the third leg of that stool.

494
00:28:36,440 --> 00:28:39,320
Speaker 1: And all of these things are converging right in our

495
00:28:39,360 --> 00:28:43,520
Speaker 1: wheelhouse so that we're sustaining our homes and sustaining our gardens.

496
00:28:43,560 --> 00:28:46,560
Speaker 1: And it's got a nice element as well. Agreed, Well,

497
00:28:46,920 --> 00:28:49,360
Speaker 1: you mentioned a little bit about AI. Can you talk

498
00:28:49,400 --> 00:28:51,920
Speaker 1: a little bit more about how AI and how automation

499
00:28:52,000 --> 00:28:55,640
Speaker 1: play a role at your company. Yes, so we're using

500
00:28:55,760 --> 00:28:59,880
Speaker 1: AI in lots of different areas, but I would call

501
00:29:00,040 --> 00:29:03,640
Speaker 1: out our industry for auto initiatives where we're trying to

502
00:29:04,200 --> 00:29:07,600
Speaker 1: use it to understand machine uptime and downtime. And you

503
00:29:07,640 --> 00:29:10,160
Speaker 1: can imagine you can also use that in our in

504
00:29:10,200 --> 00:29:13,280
Speaker 1: our offerings to provide service around um some of the

505
00:29:13,280 --> 00:29:15,840
Speaker 1: equipment that we provide our customers. So that would be

506
00:29:15,880 --> 00:29:20,120
Speaker 1: one area. Also just looking at our internal operations and

507
00:29:20,160 --> 00:29:23,800
Speaker 1: how our processes perform and what can we learn from

508
00:29:23,840 --> 00:29:27,040
Speaker 1: from those activities to again go back to our core

509
00:29:27,240 --> 00:29:29,320
Speaker 1: really optimize what we do and how we do it.

510
00:29:30,040 --> 00:29:34,000
Speaker 1: So using it everywhere that's also incredible. Well, can can

511
00:29:34,040 --> 00:29:37,080
Speaker 1: you tell me a little bit about the the way

512
00:29:37,120 --> 00:29:42,440
Speaker 1: that Stanley Blackendecker approaches the as a service model of business,

513
00:29:42,520 --> 00:29:46,600
Speaker 1: because as I understand it, they're multiple as a service

514
00:29:46,880 --> 00:29:50,480
Speaker 1: lines of business over at Stanley Black and Decker. Yeah,

515
00:29:50,520 --> 00:29:53,360
Speaker 1: I would start with our security business and that you know,

516
00:29:53,400 --> 00:29:58,960
Speaker 1: spend a traditional insecurity, our electronic security in particular where

517
00:29:59,040 --> 00:30:02,240
Speaker 1: you have your back adge and badge readers and monitoring

518
00:30:02,320 --> 00:30:08,480
Speaker 1: type systems, very very right for technology disruption per se,

519
00:30:08,520 --> 00:30:12,320
Speaker 1: and in not just in technology disruption, but technology disruption

520
00:30:12,360 --> 00:30:14,320
Speaker 1: because of the value that can be driven from as

521
00:30:14,320 --> 00:30:18,200
Speaker 1: a service models. So analyzing all of that data that

522
00:30:18,280 --> 00:30:22,320
Speaker 1: these readers and monitoring centers are able to capture and

523
00:30:22,360 --> 00:30:24,880
Speaker 1: provide value back to your end user as a result,

524
00:30:25,280 --> 00:30:27,120
Speaker 1: you know, that's where that's where the future is, and

525
00:30:27,120 --> 00:30:29,560
Speaker 1: that's how as a service and if you think about

526
00:30:29,600 --> 00:30:34,440
Speaker 1: it in terms of value that we can then monetize,

527
00:30:34,720 --> 00:30:37,920
Speaker 1: that's where it all comes together. Well. And and what

528
00:30:38,000 --> 00:30:42,800
Speaker 1: are some of the emerging technologies that you find particularly promising,

529
00:30:42,880 --> 00:30:46,600
Speaker 1: Like what are some that you you're eager to have

530
00:30:46,680 --> 00:30:51,960
Speaker 1: some experience with. I am supremely interested in UM five

531
00:30:52,040 --> 00:30:56,360
Speaker 1: G really materializing in a in a in a grand

532
00:30:56,360 --> 00:30:58,840
Speaker 1: way for us. So if you think about where we

533
00:30:58,880 --> 00:31:02,280
Speaker 1: do manufacturing and attribution, it's in pretty remote areas. So

534
00:31:02,320 --> 00:31:05,040
Speaker 1: there's there's quite a bit of of of heavy lift

535
00:31:05,120 --> 00:31:07,280
Speaker 1: that still needs to be done, and I'm very optimistic

536
00:31:07,320 --> 00:31:09,400
Speaker 1: that's going to happen. But when that does, it's going

537
00:31:09,440 --> 00:31:13,239
Speaker 1: to open up a whole um wave of opportunity for us,

538
00:31:13,240 --> 00:31:15,360
Speaker 1: and so I look forward to that. There are some

539
00:31:15,520 --> 00:31:18,320
Speaker 1: that quite frankly, I'm not quite sure what to do

540
00:31:18,400 --> 00:31:20,560
Speaker 1: with yet, but we do have folks in our company

541
00:31:20,600 --> 00:31:24,280
Speaker 1: that are experimenting but looking at quantum computing. Not sure

542
00:31:24,320 --> 00:31:26,280
Speaker 1: I know what to do with that, And I'm still

543
00:31:26,360 --> 00:31:28,520
Speaker 1: not quite clear on what I would do with the

544
00:31:28,560 --> 00:31:32,560
Speaker 1: blockchain and and some of the crypto currencies right now,

545
00:31:32,600 --> 00:31:35,880
Speaker 1: but I know we'll figure it out. I'm more optimistic

546
00:31:35,880 --> 00:31:39,240
Speaker 1: than pessimistic about it. Well, since you were getting into

547
00:31:39,280 --> 00:31:42,200
Speaker 1: that assembly machine language, I can't wait for you to

548
00:31:42,280 --> 00:31:45,480
Speaker 1: get your hands into some quantum computing where it's not

549
00:31:45,560 --> 00:31:48,200
Speaker 1: just a zero or a one, but it's both at

550
00:31:48,200 --> 00:31:52,040
Speaker 1: the same time. I can't even imagine. The more I

551
00:31:52,080 --> 00:31:56,240
Speaker 1: read about it, the less I feel I understand it absolutely.

552
00:31:57,640 --> 00:32:01,800
Speaker 1: I couldn't let Ronda go without asking her one more thing.

553
00:32:02,760 --> 00:32:05,480
Speaker 1: What do you think was the most surprising development in

554
00:32:05,520 --> 00:32:10,800
Speaker 1: technology over the last decade? Wow, the adoption rate, and

555
00:32:10,880 --> 00:32:13,760
Speaker 1: particularly what we've seen in COVID has been what comes

556
00:32:13,840 --> 00:32:17,040
Speaker 1: out of need? Is how innovation when there's a need

557
00:32:17,480 --> 00:32:19,800
Speaker 1: can really take hold. And I think COVID showed us

558
00:32:19,840 --> 00:32:23,840
Speaker 1: that innovation with a need is the magic. Yeah. No,

559
00:32:24,000 --> 00:32:27,000
Speaker 1: that phrase necessity is the mother of invention is not

560
00:32:27,280 --> 00:32:30,960
Speaker 1: just as saying it is life and we saw it happen,

561
00:32:31,040 --> 00:32:35,520
Speaker 1: didn't We We did, We still do. Randa, thank you

562
00:32:35,880 --> 00:32:39,120
Speaker 1: so much for joining us on the Restless Ones. This

563
00:32:39,200 --> 00:32:43,560
Speaker 1: has been a fantastic conversation. I've really enjoyed it. Thank you.

564
00:32:43,600 --> 00:32:50,720
Speaker 1: It was a lot of fun. As someone standing on

565
00:32:50,800 --> 00:32:54,720
Speaker 1: the outside of companies like Stanley Black and Decker, I'm

566
00:32:54,760 --> 00:32:59,680
Speaker 1: truly struck by the power of information. Before hosting this

567
00:32:59,680 --> 00:33:02,840
Speaker 1: show and having conversations like the one I had with Rhonda,

568
00:33:03,520 --> 00:33:07,800
Speaker 1: I didn't really appreciate how valuable information is and how

569
00:33:07,840 --> 00:33:12,400
Speaker 1: critical a component data analysis is for an organization's ability

570
00:33:12,480 --> 00:33:16,720
Speaker 1: to thrive in the modern world. Leveraging information to better

571
00:33:16,760 --> 00:33:22,920
Speaker 1: serve customers, partners, and employees is I think distinguishing factor

572
00:33:23,040 --> 00:33:26,400
Speaker 1: when it comes to measuring a company success. The companies

573
00:33:26,400 --> 00:33:29,240
Speaker 1: that do it well set themselves apart from the rest

574
00:33:29,240 --> 00:33:32,800
Speaker 1: of the pack. And as we see more IoT deployment

575
00:33:32,920 --> 00:33:37,280
Speaker 1: and five G accessibility, the amount and quality of information

576
00:33:37,320 --> 00:33:42,840
Speaker 1: available is growing exponentially. It will be a challenge or

577
00:33:42,960 --> 00:33:47,080
Speaker 1: perhaps an opportunity to take advantage of that, but I

578
00:33:47,120 --> 00:33:49,920
Speaker 1: think there's no doubt that the companies that do take

579
00:33:49,920 --> 00:33:55,040
Speaker 1: those opportunities will be the benchmark organizations in their respective industries.

580
00:33:55,960 --> 00:33:58,760
Speaker 1: Thank you for listening to the restless ones. Be sure

581
00:33:58,800 --> 00:34:01,480
Speaker 1: to tune into Future A episodes where all have more

582
00:34:01,560 --> 00:34:04,760
Speaker 1: conversations with leaders in tech who are shaping the future

583
00:34:04,880 --> 00:34:13,759
Speaker 1: of how technology and business intertwined. I'm Jonathan Strickland at

584
00:34:13,800 --> 00:34:17,120
Speaker 1: T Mobile. For business, unconventional thinking means we see things

585
00:34:17,120 --> 00:34:20,399
Speaker 1: differently so you can focus on what matters most. That's

586
00:34:20,400 --> 00:34:23,279
Speaker 1: why we've become the leader in five G, number one

587
00:34:23,280 --> 00:34:26,400
Speaker 1: in customer satisfaction, and a partner who includes five G

588
00:34:26,600 --> 00:34:30,280
Speaker 1: in every plan so you get it all. Unconventional thinking

589
00:34:30,360 --> 00:34:32,759
Speaker 1: is better for business. Open Signal Awards TEA Mobile as

590
00:34:32,760 --> 00:34:34,600
Speaker 1: America's baskets five network U I say five G user

591
00:34:34,560 --> 00:34:36,560
Speaker 1: experience of court your twenty twenty one Peopble device acquired

592
00:34:36,560 --> 00:34:38,359
Speaker 1: covers not available in some areas and uses requires certain

593
00:34:38,360 --> 00:34:40,920
Speaker 1: planning features. CE Mobile Com for JD Power Award information

594
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Speaker 1: is that Jdpower dot Com Slash Awards