1 00:00:19,800 --> 00:00:24,000 Speaker 1: Hey everyone, Emily ABOUDI here you are listening to another 2 00:00:24,079 --> 00:00:28,840 Speaker 1: episode of Five Minute Friday from Hurdle. What is going 3 00:00:28,880 --> 00:00:32,199 Speaker 1: on this week has felt like absolutely non stop for me. 4 00:00:32,960 --> 00:00:37,640 Speaker 1: I got back into that way that I get back 5 00:00:37,680 --> 00:00:40,080 Speaker 1: into that way, back into the groove that I get 6 00:00:40,120 --> 00:00:41,839 Speaker 1: into when I know I have a lot to get 7 00:00:41,880 --> 00:00:45,240 Speaker 1: done and that I have been scheduling out my days 8 00:00:45,320 --> 00:00:49,559 Speaker 1: and giving certain time blocks to certain activities, which is 9 00:00:49,960 --> 00:00:53,160 Speaker 1: a super great way for me to get these things 10 00:00:53,200 --> 00:00:56,720 Speaker 1: done and to be productive. But back to back days 11 00:00:56,840 --> 00:01:01,000 Speaker 1: with timestamped schedules has got me feel in some kind 12 00:01:01,000 --> 00:01:05,280 Speaker 1: of way heading into the weekend aka just really really 13 00:01:05,360 --> 00:01:09,360 Speaker 1: ready for it. Anyway, today's five Minute Friday, I'm talking 14 00:01:09,400 --> 00:01:12,160 Speaker 1: to you about a fun little morning I had filled 15 00:01:12,280 --> 00:01:17,200 Speaker 1: with customer service earlier this week. It kickstarted speaking to 16 00:01:17,319 --> 00:01:21,080 Speaker 1: my ever lovely friends at Verizon FiOS. I know, I 17 00:01:21,160 --> 00:01:23,800 Speaker 1: know that these individuals that I speak with, it is 18 00:01:23,840 --> 00:01:28,120 Speaker 1: not their direct fault that I'm having Internet issues. But 19 00:01:28,520 --> 00:01:31,840 Speaker 1: when you have to work with not one, not two, 20 00:01:31,880 --> 00:01:35,399 Speaker 1: but three different representatives to get done what you've got 21 00:01:35,400 --> 00:01:39,680 Speaker 1: to get done, who there's some patience involved in that. 22 00:01:39,880 --> 00:01:44,440 Speaker 1: So after my lovely little Verizon experience, that I had 23 00:01:44,640 --> 00:01:50,160 Speaker 1: on I believe Tuesday morning. I then was scheduled to 24 00:01:50,200 --> 00:01:52,920 Speaker 1: head on over to the Apple Genius bar and talk 25 00:01:52,960 --> 00:01:57,320 Speaker 1: to them about my AirPods which were connecting unexpectedly to 26 00:01:57,440 --> 00:02:01,200 Speaker 1: some of my devices throughout the day. I am sitting 27 00:02:01,200 --> 00:02:04,840 Speaker 1: there waiting for the genius to come over to me 28 00:02:05,480 --> 00:02:10,120 Speaker 1: when I look up and see an elderly veteran sitting 29 00:02:10,200 --> 00:02:14,360 Speaker 1: down with his iPad and another genius. Basically, what it 30 00:02:14,400 --> 00:02:17,680 Speaker 1: seems to be is that somehow the password got changed 31 00:02:17,880 --> 00:02:22,880 Speaker 1: on this man's Gmail account and so that is why 32 00:02:22,880 --> 00:02:26,080 Speaker 1: his emails aren't showing up on the iPad. But he 33 00:02:26,800 --> 00:02:29,440 Speaker 1: swears he didn't change it. He cannot figure it out. 34 00:02:29,560 --> 00:02:33,080 Speaker 1: So in the nicest way possible, the Apple Genius is 35 00:02:33,120 --> 00:02:35,240 Speaker 1: explaining to him, well, you know what we could do 36 00:02:35,320 --> 00:02:38,040 Speaker 1: to fix this, We might as well just reset the 37 00:02:38,080 --> 00:02:41,959 Speaker 1: password together. So the genius he starts talking it through 38 00:02:42,400 --> 00:02:45,760 Speaker 1: with the man on how to reset his Gmail password, 39 00:02:46,160 --> 00:02:48,880 Speaker 1: and the veteran says, you know, I'm just I'm kind 40 00:02:48,880 --> 00:02:51,799 Speaker 1: of old if he can't tell like, I'm not very 41 00:02:51,840 --> 00:02:55,760 Speaker 1: good at this technology stuff. And the Apple Genius, this 42 00:02:56,000 --> 00:02:58,720 Speaker 1: nice young man, looks at him and says, you know 43 00:02:58,760 --> 00:03:02,520 Speaker 1: what it's Okay, man, we can do this together. And 44 00:03:02,680 --> 00:03:09,600 Speaker 1: I was just in awe really of this beautiful moment 45 00:03:09,639 --> 00:03:14,400 Speaker 1: of kindness and thinking about how many people go into 46 00:03:14,440 --> 00:03:18,400 Speaker 1: that store and something is wrong right, like their computer 47 00:03:18,520 --> 00:03:21,600 Speaker 1: is blowing up, feels like everything is going out the window. 48 00:03:22,120 --> 00:03:27,559 Speaker 1: And these employees so often have the most beautiful patience 49 00:03:28,200 --> 00:03:32,120 Speaker 1: with these customers because that's their job, right And so 50 00:03:32,480 --> 00:03:35,800 Speaker 1: in this moment, I just became really appreciative both for 51 00:03:36,000 --> 00:03:41,680 Speaker 1: excellent customer service, but also for the opportunity just to 52 00:03:41,760 --> 00:03:44,760 Speaker 1: treat somebody else with kindness. I said this, I think 53 00:03:44,760 --> 00:03:46,800 Speaker 1: in the android of Monday's episode. But there's just so 54 00:03:46,920 --> 00:03:49,120 Speaker 1: much going on in the world right now, and the 55 00:03:49,240 --> 00:03:52,400 Speaker 1: least that we can do in this moment that requires 56 00:03:52,520 --> 00:03:55,880 Speaker 1: little to know effort is for us to be kind 57 00:03:56,360 --> 00:03:59,880 Speaker 1: to one another. So my prompt for you this week, 58 00:04:00,160 --> 00:04:02,760 Speaker 1: what is one random act of kindness that you can 59 00:04:02,800 --> 00:04:09,000 Speaker 1: do for a friend, family member, or coworker today? Again, 60 00:04:09,040 --> 00:04:11,440 Speaker 1: what is one random act of kindness that you can 61 00:04:11,440 --> 00:04:17,160 Speaker 1: do for a friend, family member, or coworker today? And 62 00:04:17,200 --> 00:04:19,120 Speaker 1: now a listener question. 63 00:04:20,800 --> 00:04:23,000 Speaker 2: Hi, Emily, my name is Tory, and I have a 64 00:04:23,080 --> 00:04:26,240 Speaker 2: question about whether you have ever had a marathon training 65 00:04:26,240 --> 00:04:30,279 Speaker 2: cycle go poorly, and whether you've ever made the decision 66 00:04:30,360 --> 00:04:33,960 Speaker 2: to not run the race because of that. I'm not 67 00:04:34,000 --> 00:04:36,960 Speaker 2: really talking about an injury, but maybe just a season 68 00:04:36,960 --> 00:04:41,440 Speaker 2: of life that was overwhelming and stressful, and maybe that 69 00:04:41,600 --> 00:04:45,160 Speaker 2: poured over into your training and it was less productive 70 00:04:45,160 --> 00:04:48,680 Speaker 2: than you had hoped. I recently made the choice to 71 00:04:50,000 --> 00:04:53,400 Speaker 2: not run a marathon that I've been training for, and 72 00:04:53,560 --> 00:04:55,720 Speaker 2: I've been struggling with that decision, but it feels right 73 00:04:55,760 --> 00:04:59,400 Speaker 2: for me now. Just wondering if you've experienced anything similar 74 00:04:59,520 --> 00:05:00,600 Speaker 2: or if you have any advice. 75 00:05:01,040 --> 00:05:04,920 Speaker 1: Thanks Wow, Thank you, Thank you for sharing that with 76 00:05:05,000 --> 00:05:09,239 Speaker 1: me and the community. I can imagine that this hasn't 77 00:05:09,320 --> 00:05:13,520 Speaker 1: been an easy decision for you, but it seems as 78 00:05:13,560 --> 00:05:18,000 Speaker 1: though from your own words that it was, without a doubt, 79 00:05:18,440 --> 00:05:22,120 Speaker 1: the right decision for you. And what you have to 80 00:05:22,120 --> 00:05:27,080 Speaker 1: go back to is exactly what you said, which was 81 00:05:27,960 --> 00:05:31,080 Speaker 1: I feel and I know that I made the right decision. 82 00:05:31,760 --> 00:05:34,960 Speaker 1: That is what matters. Period. I know that a lot 83 00:05:35,000 --> 00:05:37,039 Speaker 1: of the time we'll put something out there in the 84 00:05:37,080 --> 00:05:41,240 Speaker 1: world and we feel this obscene amount of pressure, which 85 00:05:41,440 --> 00:05:44,440 Speaker 1: ultimately we put on ourselves, right, but we feel as 86 00:05:44,440 --> 00:05:46,800 Speaker 1: though it's coming from other people to live up to 87 00:05:46,880 --> 00:05:50,800 Speaker 1: some sort of an expectation set sometimes by social media 88 00:05:50,920 --> 00:05:55,160 Speaker 1: or family or friends. But the right people in your life, 89 00:05:55,600 --> 00:05:58,760 Speaker 1: they really just want what's best for you, right, they 90 00:05:58,839 --> 00:06:02,120 Speaker 1: want you to be happy. So if you felt as 91 00:06:02,160 --> 00:06:06,440 Speaker 1: though that training cycle was no longer serving you, then 92 00:06:06,520 --> 00:06:11,479 Speaker 1: guess what you did exactly the right thing. You, in fact, 93 00:06:11,560 --> 00:06:14,440 Speaker 1: are probably farther ahead than someone that is just so 94 00:06:14,680 --> 00:06:21,080 Speaker 1: worried about that feedback someone else's opinion. By listening to 95 00:06:21,120 --> 00:06:24,720 Speaker 1: your gut, you're giving your body and your mind, your 96 00:06:24,760 --> 00:06:29,160 Speaker 1: mental health, your being exactly what it needs. And this 97 00:06:29,279 --> 00:06:33,600 Speaker 1: holds true for any decision you've got to live your life. 98 00:06:34,120 --> 00:06:39,520 Speaker 1: For you, feeling good about your decisions. People pleasing can 99 00:06:39,600 --> 00:06:44,880 Speaker 1: be super detrimental and really exhausting, so remember it starts 100 00:06:45,400 --> 00:06:50,200 Speaker 1: with you. Thanks y'all for listening, Have an excellent, excellent weekend, 101 00:06:50,800 --> 00:06:55,680 Speaker 1: and keep hurdling. Another hurdle conquered. Catch you guys next time. 102 00:07:01,160 --> 00:07:04,160 Speaker 1: Toy in my hair