WEBVTT - Robots deliver luggage at this brand new hotel

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<v Speaker 1>Robots taking over luggage duties at a brand new hotel.

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<v Speaker 1>I'm rich Demiro and this is rich On Tech. Recently

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<v Speaker 1>I visited a brand new Chareton hotel that has a

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<v Speaker 1>unique service, a fleet of robots delivering room service and

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<v Speaker 1>taking luggage up to guest rooms.

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<v Speaker 2>So the robots are from a.

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<v Speaker 1>Company named Atheon. They're the tug robot and previously they

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<v Speaker 1>made a name for themselves in hospitals because these robots

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<v Speaker 1>are a little bit bigger and they can carry supplies

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<v Speaker 1>to hospital rooms, things like medicines, towels, all that good stuff.

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<v Speaker 1>And now this is a first for hotels. So the

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<v Speaker 1>Sheraton Los Angeles San Gabriel Hotel has seven of these

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<v Speaker 1>robots on staff, plus one more robot called a Wayfinder robot.

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<v Speaker 1>So this is a robot that stands in the lobby,

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<v Speaker 1>it greets guests. It has a little screen on it

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<v Speaker 1>and it can walk you to wherever you need to go.

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<v Speaker 1>So if you want to find the restaurant, you just

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<v Speaker 1>pop that on the screen and it will walk.

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<v Speaker 2>You to the restaurant.

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<v Speaker 1>Then these other robots, which are much bigger, they will

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<v Speaker 1>do all kinds of heavy lifting, so they can take

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<v Speaker 1>linens around the back of the hotel. They can deliver

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<v Speaker 1>meals and room service, and also their main duty is

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<v Speaker 1>bringing luggage to the guest rooms.

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<v Speaker 2>So we watched it in action. It's pretty cool.

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<v Speaker 1>A real person loads up the luggage onto the robot

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<v Speaker 1>and then they lock the door, and then the front

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<v Speaker 1>desk programs in which guest room it's going to. The

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<v Speaker 1>robot then on its own, uses a combination of sort

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<v Speaker 1>of indoor GPS and Wi Fi to walk its way

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<v Speaker 1>to the service elevator, avoiding people in the process. If

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<v Speaker 1>you stand in front of it, the thing's going to

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<v Speaker 1>stop and try to go around you. Then it takes

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<v Speaker 1>the service elevator up to the room, and once it

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<v Speaker 1>gets outside your room, it will ring the phone inside

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<v Speaker 1>your guest room and it will say, hey, I'm outside

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<v Speaker 1>the front door.

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<v Speaker 2>Here's the code.

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<v Speaker 1>It'll give you a four digit code to go outside

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<v Speaker 1>your room and unlock the luggage robot. You pull your

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<v Speaker 1>luggage out, you bring it into your room, and you're done.

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<v Speaker 2>Now you don't have to use this.

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<v Speaker 1>They still have regular bell people if you want your

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<v Speaker 1>luggage brought up to your room that way, or you know,

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<v Speaker 1>if you need extra help because you do have to

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<v Speaker 1>take the luggage out of the robot yourself.

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<v Speaker 2>Now, if there's someone that walked.

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<v Speaker 1>You up to your room, like a bell person, maybe

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<v Speaker 1>they can stay and help you take the luggage out

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<v Speaker 1>as well. So I thought it was really cool. It

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<v Speaker 1>was neat to see these robots in action. They do

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<v Speaker 1>move pretty fast, so they know their way around the hotel.

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<v Speaker 1>The entire thing has been mapped by the company so

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<v Speaker 1>that the robots know their way around. They also have

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<v Speaker 1>all of the doors equipped with sensors, so the robots

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<v Speaker 1>can open the doors all by themselves. You watch them

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<v Speaker 1>open the elevators, you watch them open all the common doors.

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<v Speaker 1>They don't open the guest room doors, but perhaps that

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<v Speaker 1>will happen in a future version of these things.

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<v Speaker 2>I'd see that as a possibility for sure.

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<v Speaker 1>Now the biggest question is do you tip these robots

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<v Speaker 1>because someone is loading the luggage into the robot or

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<v Speaker 1>the food that you get delivered to your room.

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<v Speaker 2>So I talked to the hotel.

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<v Speaker 1>They said, yeah, you can leave a tip inside the

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<v Speaker 1>robot's belly, whatever you want to call it, and some

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<v Speaker 1>human will reach reave that tip and of course split

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<v Speaker 1>it at the end of the day.

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<v Speaker 2>I thought this was really interesting.

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<v Speaker 1>It's definitely one of those things where it is a

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<v Speaker 1>sign of the times.

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<v Speaker 2>Our world continues to put more and more robots to work.

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<v Speaker 1>And the ironic part about robots is that they're doing

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<v Speaker 1>a lot of these duties that humans can do super easily,

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<v Speaker 1>but it takes a whole team of people to program

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<v Speaker 1>these robots to do even the simplest tasks that any

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<v Speaker 1>human could be trained to do in just a couple

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<v Speaker 1>of minutes. If you want to see the video on

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<v Speaker 1>the robots, be sure to click the link in the description.

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<v Speaker 1>I've got a full demonstration of how these things work.

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<v Speaker 1>They even have a little bow ties on, like kind

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<v Speaker 1>of like a little tuxedo painted on the front of them.

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<v Speaker 1>And they're looking to name these things as well.

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<v Speaker 2>So check out the video. It's in the description there.

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<v Speaker 2>And please, if you like this podcast on a daily basis.

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<v Speaker 1>Review it in iTunes. That's the way that more people

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<v Speaker 1>will see it. So go ahead into iTunes and just

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<v Speaker 1>leave a nice little review for the podcast if you would,

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<v Speaker 1>that would be awesome. I see some of you have

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<v Speaker 1>done that, and I really do appreciate it.

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<v Speaker 2>Thanks so much for listening.

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<v Speaker 1>For more information on anything I mentioned here in the

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<v Speaker 1>Rich on Tech podcast.

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<v Speaker 2>Just go to rich on tech dot TV. I'm Rich

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<v Speaker 2>Tomorrow and I'll talk to you next time. Bye bye,