1 00:00:00,480 --> 00:00:04,440 Speaker 1: Don't answer the phone, Elvis Duran, the Elvis Duran phone tapping. 2 00:00:04,519 --> 00:00:08,720 Speaker 2: Dear Elvis, My coworker, Aaron just bought a computer. She 3 00:00:09,039 --> 00:00:11,399 Speaker 2: just finished paying it off, but she's had run in 4 00:00:11,640 --> 00:00:14,680 Speaker 2: after run in with the customer service department along the way. 5 00:00:15,320 --> 00:00:17,479 Speaker 2: Sometimes they call her and claim that her payments have 6 00:00:17,560 --> 00:00:19,920 Speaker 2: been late. She was so happy to have finished dealing 7 00:00:19,920 --> 00:00:21,680 Speaker 2: with them. She paid it all off. Wouldn't it be 8 00:00:21,800 --> 00:00:24,560 Speaker 2: funny though, if they called her and claimed her last 9 00:00:24,560 --> 00:00:27,760 Speaker 2: payment never arrived and she still owes money on this computer. 10 00:00:27,840 --> 00:00:30,080 Speaker 2: She can't figure out. I hope to hear from you, guys. 11 00:00:30,080 --> 00:00:31,960 Speaker 2: That comes to us from Heather. All right, so Scary 12 00:00:32,360 --> 00:00:34,520 Speaker 2: is going to do Heather's phone tap on her friend erin. 13 00:00:35,760 --> 00:00:37,560 Speaker 2: Heather's going to be listening in on the other line. 14 00:00:37,680 --> 00:00:38,360 Speaker 2: Shall we go? 15 00:00:38,640 --> 00:00:45,000 Speaker 3: Mm hmm, Hello, I'm looking for Aaron, please, Peter fits 16 00:00:45,040 --> 00:00:46,040 Speaker 3: well from how. 17 00:00:45,960 --> 00:00:46,919 Speaker 1: You doing good? How are you? 18 00:00:47,320 --> 00:00:49,519 Speaker 4: I'm looking through here. I noticed you had purchased a 19 00:00:49,560 --> 00:00:52,440 Speaker 4: computer a few months back. Then we never received your 20 00:00:52,479 --> 00:00:53,120 Speaker 4: last payment. 21 00:00:53,240 --> 00:00:56,520 Speaker 1: No, I paid it off, sir, last month. You did, Yes, 22 00:00:56,560 --> 00:00:58,440 Speaker 1: I did, because I had it out with one of 23 00:00:58,480 --> 00:01:02,960 Speaker 1: your customer representatives. I have no idea Okay, I paid 24 00:01:02,960 --> 00:01:04,520 Speaker 1: it off. I asked him how much I owed, and 25 00:01:04,560 --> 00:01:07,759 Speaker 1: I paid it off. This is not nothing personal to you. 26 00:01:07,880 --> 00:01:10,000 Speaker 1: I just don't like my computer, don't like the service, 27 00:01:10,080 --> 00:01:11,040 Speaker 1: nothing about it. 28 00:01:11,240 --> 00:01:11,559 Speaker 3: Really. 29 00:01:11,720 --> 00:01:14,240 Speaker 1: Yeah, I really honestly despise this computer more than you 30 00:01:14,240 --> 00:01:15,119 Speaker 1: could ever imagine. 31 00:01:15,160 --> 00:01:18,199 Speaker 4: How computers are made of only the finest components, ma'am. 32 00:01:18,360 --> 00:01:20,440 Speaker 1: Yeah, I understand that. I'm just not happy, and that's 33 00:01:20,480 --> 00:01:21,800 Speaker 1: why I paid this off. 34 00:01:22,000 --> 00:01:24,760 Speaker 4: Well, I got all kinds of charges racking up here, charges, 35 00:01:24,920 --> 00:01:28,039 Speaker 4: late fees of thirty dollars for what because we never 36 00:01:28,080 --> 00:01:28,839 Speaker 4: received that check? 37 00:01:28,959 --> 00:01:31,839 Speaker 1: Okay, sir, I understand that. But when your customer representative 38 00:01:31,840 --> 00:01:34,800 Speaker 1: called me, I told him pay off the account. Who 39 00:01:34,959 --> 00:01:36,839 Speaker 1: was this I don't know. I was on my cell 40 00:01:36,840 --> 00:01:38,039 Speaker 1: phone because it was a Sunday. 41 00:01:38,240 --> 00:01:40,119 Speaker 3: You don't write these things down, not when. 42 00:01:40,040 --> 00:01:40,800 Speaker 1: I'm driving, sir. 43 00:01:41,680 --> 00:01:42,319 Speaker 3: That's not good. 44 00:01:42,640 --> 00:01:44,119 Speaker 1: Can I have a manager please? 45 00:01:44,280 --> 00:01:45,920 Speaker 3: I am the manager, and you want to speak to 46 00:01:45,920 --> 00:01:47,880 Speaker 3: the person in national you know what? 47 00:01:48,080 --> 00:01:50,960 Speaker 1: Actually I do. I cannot believe. I am floored that 48 00:01:51,000 --> 00:01:53,919 Speaker 1: you are speaking to one of your services. I am floored. 49 00:01:53,960 --> 00:01:55,600 Speaker 1: I want to a manager over you. 50 00:01:55,880 --> 00:01:58,200 Speaker 3: I am floored that you have the audacity not to 51 00:01:58,200 --> 00:02:00,040 Speaker 3: pay your bills. On time, is what? 52 00:02:01,040 --> 00:02:03,279 Speaker 1: Excuse me, sir. I don't think that's any of your business. 53 00:02:03,320 --> 00:02:05,080 Speaker 1: And I do pay my bills on time. I want 54 00:02:05,120 --> 00:02:06,720 Speaker 1: somebody else to speak to. I will not speak to 55 00:02:06,760 --> 00:02:08,600 Speaker 1: you anymore. And you know what, and another thing, Come 56 00:02:08,639 --> 00:02:11,200 Speaker 1: get your computer back from me, because I swear to 57 00:02:11,240 --> 00:02:13,440 Speaker 1: God I will find a complaint against your company so quick. 58 00:02:13,480 --> 00:02:15,399 Speaker 3: You really want me to come take the computer back? 59 00:02:15,520 --> 00:02:17,880 Speaker 1: Absolutely, sir. My husband will be waiting there for you. 60 00:02:17,880 --> 00:02:19,840 Speaker 3: You're not getting your money back, and I'm reporting you 61 00:02:19,880 --> 00:02:20,959 Speaker 3: to the credit bureau. 62 00:02:21,040 --> 00:02:21,840 Speaker 1: That is fine. 63 00:02:22,000 --> 00:02:23,959 Speaker 3: Yeah, I hope you're not applying for a home loan 64 00:02:23,960 --> 00:02:24,760 Speaker 3: at any time soon. 65 00:02:24,840 --> 00:02:26,399 Speaker 1: You know what, that's none of your business, sir. 66 00:02:26,760 --> 00:02:29,160 Speaker 3: I have the power to screw up your entire credit 67 00:02:29,240 --> 00:02:29,560 Speaker 3: right now. 68 00:02:29,639 --> 00:02:32,919 Speaker 1: What do you think you are? What is your telephone number? Sir? 69 00:02:33,200 --> 00:02:33,720 Speaker 3: First of all? 70 00:02:34,280 --> 00:02:36,360 Speaker 1: What is your telephone? Don't first of all me? What 71 00:02:36,480 --> 00:02:37,160 Speaker 1: is your telephone? 72 00:02:37,560 --> 00:02:39,239 Speaker 3: Did somebody get up on the wrong side of the 73 00:02:39,280 --> 00:02:39,919 Speaker 3: bed this morning? 74 00:02:40,320 --> 00:02:40,720 Speaker 1: Your business? 75 00:02:40,919 --> 00:02:41,320 Speaker 2: What a bed? 76 00:02:41,400 --> 00:02:42,040 Speaker 1: I woke up on? 77 00:02:42,440 --> 00:02:44,280 Speaker 3: Someone's so cranky today? 78 00:02:44,600 --> 00:02:46,680 Speaker 1: I am. I am floored, sir. I am hanging up 79 00:02:46,680 --> 00:02:47,000 Speaker 1: on you. 80 00:02:47,240 --> 00:02:48,840 Speaker 4: I want a number from I want a number for 81 00:02:49,160 --> 00:02:52,760 Speaker 4: I'm trying to handle this like a human. Yes, I am. 82 00:02:53,240 --> 00:02:53,800 Speaker 1: You are not. 83 00:02:54,040 --> 00:02:55,040 Speaker 3: I'm a people person. 84 00:02:55,120 --> 00:02:57,320 Speaker 1: No you're not. I am a pole. The way you 85 00:02:57,320 --> 00:02:59,560 Speaker 1: are speaking to me. You don't speak to your customers 86 00:02:59,600 --> 00:02:59,720 Speaker 1: like this. 87 00:03:00,040 --> 00:03:00,920 Speaker 3: Can I ask you a question? 88 00:03:00,960 --> 00:03:01,080 Speaker 1: Then? 89 00:03:01,480 --> 00:03:02,960 Speaker 3: Why are you raising your voice? 90 00:03:03,120 --> 00:03:05,120 Speaker 1: I upsit with you. You can not speak to me 91 00:03:05,200 --> 00:03:05,480 Speaker 1: like this? 92 00:03:05,800 --> 00:03:07,600 Speaker 3: Why are you raising your voice? 93 00:03:08,000 --> 00:03:09,160 Speaker 1: This is any discussion? 94 00:03:09,440 --> 00:03:10,600 Speaker 3: What do you do for a living? 95 00:03:11,040 --> 00:03:13,560 Speaker 1: I think you're a rude, arrogant person, and I don't 96 00:03:13,600 --> 00:03:14,400 Speaker 1: want to speak to you. 97 00:03:14,639 --> 00:03:17,360 Speaker 3: Really, I've been working here for twenty years. 98 00:03:18,000 --> 00:03:19,880 Speaker 1: Is it so hard to get a number? You know what? Actually, 99 00:03:19,960 --> 00:03:21,760 Speaker 1: I have a number. I'll have somebody else. 100 00:03:21,840 --> 00:03:23,200 Speaker 3: Okay, just just shot this down. 101 00:03:23,400 --> 00:03:23,640 Speaker 1: Yep. 102 00:03:23,760 --> 00:03:26,560 Speaker 4: My name is Peter and my number is one eight 103 00:03:26,639 --> 00:03:29,800 Speaker 4: hundred two four to two zero one hundred. 104 00:03:30,160 --> 00:03:31,160 Speaker 1: I'll have my husband Colly. 105 00:03:31,280 --> 00:03:33,840 Speaker 3: Yeah, just ask for Elvis Durant because you've been phone tapped. 106 00:03:34,000 --> 00:03:34,960 Speaker 1: No freaking wife. 107 00:03:40,040 --> 00:03:42,040 Speaker 3: Aaron Heather played the phone tap. 108 00:03:43,440 --> 00:03:46,000 Speaker 1: I feel like such an ass. Oh my god, I 109 00:03:46,040 --> 00:03:50,000 Speaker 1: heard you right now, Elvis Duran's phone tap. 110 00:03:51,440 --> 00:03:54,080 Speaker 4: This phone tap was pre recorded with permission granted by 111 00:03:54,080 --> 00:03:54,880 Speaker 4: all participants. 112 00:03:55,280 --> 00:03:58,720 Speaker 1: The Elvis Duran phone tap only on Elvis Duran in 113 00:03:58,720 --> 00:04:00,600 Speaker 1: the Morning Show