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Speaker 1: Ron An aian.

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Speaker 2: They're going to change what you drive based on what

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Speaker 2: they think you need to drive. They're gonna do it

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Speaker 2: simply by you can't get parts.

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Speaker 1: The Car Doctor does.

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Speaker 2: The vehicle have to hit a certain speed in order

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Speaker 2: for it to do it.

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Speaker 1: I've never go you know.

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Speaker 3: Under fifty five.

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Speaker 4: Welcome to the radio home of ron Anian the Car Doctor.

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Speaker 4: Since nineteen ninety one, this is where car owners the

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Speaker 4: world overturned to for their definitive opinion on automotive repair.

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Speaker 4: If your mechanics giving you a busy signal, pick up

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Speaker 4: the phone and call in. The garage doors.

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Speaker 2: Are open, but I am here to take your call

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Speaker 2: at eight five five five six ninety nine hundred and

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Speaker 2: now he.

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Speaker 4: Running.

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Speaker 1: Hey, Welcome, Welcome running Ani the Car Doctor at your service.

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Speaker 2: Thanks for being with us this week, this hour, and

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Speaker 2: so we get to talk about auto repair. You know,

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Speaker 2: I love doing that with each and every one of

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Speaker 2: you as we get together each and every weekend.

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Speaker 1: It's just great.

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Speaker 2: It's I have the best job in the world, I

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Speaker 2: really do. I get to fix cars during the week

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Speaker 2: and then I get to spend some time here with

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Speaker 2: you on the weekend.

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Speaker 1: And you know, throughout your week.

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Speaker 2: And if you're a podcaster, if you're listening to the

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Speaker 2: broadcast show, whichever the case might be, you know, just

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Speaker 2: great to be here, Just good to be here with

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Speaker 2: all of you. And I appreciate you. You're you're putting

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Speaker 2: up with me. You know some of the stories and

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Speaker 2: you know the the Sometimes I think it's nonsensical ramblings,

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Speaker 2: but you know, these are things that really go on

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Speaker 2: in a repair shop.

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Speaker 1: This is what we do.

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Speaker 2: This is what happens each week in the shop. And

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Speaker 2: there there's no dull weeks. I can tell you that

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Speaker 2: because there are some challenges in this business. There have

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Speaker 2: been for many years, and they continue to evolve. I

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Speaker 2: should point out that this week, I'm assuming the streaming

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Speaker 2: computer is working our streaming services. Back up, we had

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Speaker 2: a we had a hard drive crash of all things,

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Speaker 2: right an order repair show. Having to fix computers g

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Speaker 2: sort of like being at work, but they didn't have

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Speaker 2: four wheels on them. It was a it was a

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Speaker 2: realmuter computer, not a computer with four tires. So if

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Speaker 2: you're listening to us via the stream, you know, congratulations.

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Speaker 2: We're sorry for the inconvenience last week, but we suffered

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Speaker 2: a major hard drive failure, kaboom, and even the backup

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Speaker 2: was taken down.

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Speaker 1: So because we did have a plan B.

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Speaker 2: You always got to have a plan B in auto repair,

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Speaker 2: and our plan B was taken out as well. So

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Speaker 2: you're up and running on the stream, and we thank

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Speaker 2: you for your patience.

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Speaker 1: We had a twenty eighteen GMC.

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Speaker 2: Sierra in the shop in the last two weeks and

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Speaker 2: I started talking about this last week and I wanted

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Speaker 2: to touch on it again this week and you know,

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Speaker 2: talk a little bit about what was involved with that

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Speaker 2: particular truck because it had some unique things going on.

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Speaker 2: And by the way, there is a video if you

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Speaker 2: go up to our YouTube channel, you can go out

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Speaker 2: and if you search for twenty eighteen GMC Sierra, you know,

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Speaker 2: or if you just go to YouTube and search for

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Speaker 2: twenty eighteen GMC Sierra power Seat, I believe is the title,

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Speaker 2: and you know, if you tag it order repair, electrical

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Speaker 2: diagnosis or my name, you know, I think that's in

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Speaker 2: one of the tags.

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Speaker 1: But you'll find it.

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Speaker 2: And it's a video that walks you through where we

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Speaker 2: found and what we found to be the problem. I'll

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Speaker 2: tell you the story. So twenty eighteen GMCC era the

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Speaker 2: power seat on the passenger side would stop working. It

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Speaker 2: no longer had the power function. And you know, easy

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Speaker 2: enough diagnosis in a sense, it was a broken vehicle,

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Speaker 2: and you know it had gone to a couple of

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Speaker 2: different places and ended up on our doorstep. And you

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Speaker 2: know where we start, We start at the beginning. I mean,

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Speaker 2: that's that's just what you do with a diagnosis. Well

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Speaker 2: it you know, we went through and blown fuse. Now,

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Speaker 2: one of the unique challenges in late model vehicles is

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Speaker 2: it's not that you're going to look for power distribution.

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Speaker 2: Because you do the fuse is blown, you want to

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Speaker 2: know how many things does that use feed, how many

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Speaker 2: components are on that line, So you always go to

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Speaker 2: a power.

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Speaker 1: Distribution wiring diagram.

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Speaker 2: Well, general motors some time ago change the way they

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Speaker 2: approach displaying their service information, so you just can't go

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Speaker 2: up and look at say, fuse number seven. You have

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Speaker 2: to know, well you have to know the number of

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Speaker 2: the fuse, but you have to know it's different in

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Speaker 2: the way they identify it. This was fuse FJ forty

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Speaker 2: two in the passenger side power distribution box.

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Speaker 1: And that's the other thing.

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Speaker 2: You have to be aware of a lot of vehicles

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Speaker 2: today have more than one fuse box. There's typically one,

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Speaker 2: maybe two under the hood in some vehicles. In the

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Speaker 2: case of this truck, there were three. There was one

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Speaker 2: on the left side of the dish, one on the

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Speaker 2: right side of the dish, one under the back seat.

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Speaker 1: All right, this vehicle had five fuse boxes.

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Speaker 2: And you know, it's just it's crazy how many fuses

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Speaker 2: vehicles have, especially pickup trucks. I remember when pickup trucks

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Speaker 2: were fairly simple, but not this one. So it had

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Speaker 2: a blown FJ forty two fuse in the passenger side

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Speaker 2: fuse box, which is a thirty am fuse. And it

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Speaker 2: it's not it wasn't a typical ATC style fuse. It was,

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Speaker 2: you know, a mini fuse of they call it a

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Speaker 2: slow blow. It's one of the pink fuses with the

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Speaker 2: purple top. It looks like a little piece of sodder

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Speaker 2: wire across the top of it. It's not a traditional

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Speaker 2: looking fuse. And they're not cheap. There were ten it

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Speaker 2: was ten bucks, ten twelve bucks, something like that. And

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Speaker 2: you know, just go and pop the fuse in. You

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Speaker 2: want to know that you know the fuse is going

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Speaker 2: to work, that it's not going to fail again, because

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Speaker 2: if it does, you just wasted twelve dollars. So I

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Speaker 2: hooked up a fuse loop and you'll see it. You'll

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Speaker 2: see it in the video that I hooked up a

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Speaker 2: loop which let me put a thirty amp circuit breaker

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Speaker 2: in the in the in the circuit, and it also

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Speaker 2: gave me the ability now I could put a clamp

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Speaker 2: on amp meter so I could measure draw, you know,

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Speaker 2: to see because I didn't know it was a short

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Speaker 2: at first. It could have been the seat motor, it

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Speaker 2: could have been a couple of different things. And I

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Speaker 2: made a set up and again it's in the video,

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Speaker 2: you'll see it. It's just the fuses out and the

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Speaker 2: harness is plugged in in the place of the fuse,

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Speaker 2: and there is a thirty.

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Speaker 1: Am circuit breaker tied in. And now we operate the seat.

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Speaker 2: And while we're operating the seat, we've got an amp clamp,

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Speaker 2: you know, clamped around the wire and we can see

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Speaker 2: the seat motor pulls about seven amps, seven and a

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Speaker 2: half amps, the tilt portion pulls about seven amps. And

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Speaker 2: then when we hit the lumbar support and unfortunately you

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Speaker 2: don't see that in the video because at that point

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Speaker 2: I already I had fixed it, and I'll tell you

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Speaker 2: what happened. But when we hit the lumbar support of

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Speaker 2: the seat, which is the inside the cushion, there's a

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Speaker 2: piece that pushes against your lower back, your lumbar area.

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Speaker 2: It's skyrocketed up to sixty five amps, sixty five sixty

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Speaker 2: six amps, and it blew the thirty am breaker right away.

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Speaker 2: I just boom, wow, look at that, you know, so

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Speaker 2: we know the problem is somewhere in the lumbar area,

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Speaker 2: wiring switch something like that.

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Speaker 1: So we pulled the side cover off the seat.

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Speaker 2: And I looked at I didn't see anything obvious, and

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Speaker 2: I said, you know, let me, let me go look

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Speaker 2: for some information. Maybe there's a bulletin, maybe there's a

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Speaker 2: notice somewhere. And I started digging into information and happened

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Speaker 2: to be Mitchell, which is kind of timely because down

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Speaker 2: around the bottom of this hour we're going to be

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Speaker 2: joined by Tim McDonald from over there at Mitchell and

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Speaker 2: the folks at Mitchell One is going to be talking

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Speaker 2: to us about some changes and upgrades to their management software.

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Speaker 1: But it's always good to talk to timmy, you know,

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Speaker 1: he represents.

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Speaker 2: The whole company in a sense that we'll probably hear

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Speaker 2: some things about repair information, but anyway, we you know,

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Speaker 2: And I found a bulletin that talked about, Hey, if

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Speaker 2: your passenger seat or driver's seat on your twenty eighteen

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Speaker 2: gmcc era and other comparable like models you find yourself

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Speaker 2: with a passenger seat is inoperable.

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Speaker 1: Then you need to do this.

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Speaker 2: And they walk you through a series of steps, and

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Speaker 2: it turns out the wiring harness as it comes out

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Speaker 2: from under the seat and around the seat bracket where

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Speaker 2: the seat switch sits on its bezel and then bolts

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Speaker 2: to the seat itself, the wiring harness can rub against

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Speaker 2: the lower seat bracket and create a dead short. I'm saying, gee,

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Speaker 2: I think that's what I got. And sure enough, when

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Speaker 2: I had the bezel off, I turned it upside down

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Speaker 2: and there is a bare spot in the purple feed

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Speaker 2: which comes right out of the lumbar support, dead short

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Speaker 2: right to the ground.

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Speaker 1: I mean, it was.

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Speaker 2: It's just crazy. Well, it's crazy to me because I'm thinking,

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Speaker 2: how could a company like General Motors not know to

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Speaker 2: move that wiring harness? How do they make that mistake?

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Speaker 2: But you know it's funny, right, I guess it happens,

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Speaker 2: and you just can't take anything for granted.

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Speaker 1: So you know, what I did was as part of

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Speaker 1: the repair.

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Speaker 2: And I did I show that in the video. I

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Speaker 2: don't remember if I did or didn't. No, I think

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Speaker 2: I only showed diagnosis. I should really go back and

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Speaker 2: redo the video and show, you know, explain how we

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Speaker 2: fixed it, because what I did was I took the

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Speaker 2: terminal apart for the seat. They want you to buy

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Speaker 2: a whole sub harness or you know, solder it or

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Speaker 2: it gets hard because you're in a tight corner. So

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Speaker 2: what I did was I took the connector apart. I

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Speaker 2: took the self locking tab out, and then I backed

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Speaker 2: the terminal with the purple feed wire out of the connector.

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Speaker 2: And then I took a piece of heat shrink, warmed

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Speaker 2: it up a little bit, not with heat, but just

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Speaker 2: held it in my hand, get it a little soft

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Speaker 2: and pliable, and I pushed it on over the terminal

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Speaker 2: so it just would, you know, flow over the terminal

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Speaker 2: a good section of it, maybe I don't know, an

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Speaker 2: inch inch and a quarter piece, and I got it

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Speaker 2: around the bare spart of the harness, and I he

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Speaker 2: shranked it, hehrank it, he trunk it and you know,

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Speaker 2: got it the seal, and then I did it again

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Speaker 2: with a second piece, and now I had double insulation protection.

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Speaker 2: And then when I put it back on the bezel

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Speaker 2: where in the connector, and then it plugged into the

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Speaker 2: lumbar switch. As they said in the bulletin eye Zip

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Speaker 2: tied it up out of the way so it won't

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Speaker 2: rub anymore, so it won't be in the way. Put

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Speaker 2: it together and you know fixed.

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Speaker 1: And the point of.

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Speaker 2: All this is, you know a lot of you I'll

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Speaker 2: just put a fuse in it. You know what you

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Speaker 2: learn after the first, first time, second time, third time

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Speaker 2: you start blowing repetitive fuses, you learn you should look

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Speaker 2: at the amount of load or electrical load or try

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Speaker 2: to replicate it. You know, fuses aren't cheap, Fuses aren't simple.

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Speaker 2: Have you ever seen a three prong fuse. You'll start

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Speaker 2: to see that. General Motors is a leader of that.

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Speaker 2: They've got fuses that will power fuel pumps and power windows.

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Speaker 2: And they're doing that because they're running out of space.

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Speaker 2: You know, They've can only put so many fuse boxes

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Speaker 2: and wiring and electrical components in a vehicle, so they've

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Speaker 2: got to get the most mileage out of what they've got.

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Speaker 2: And that's and that's what they're trying to do. And

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Speaker 2: you know, that's what they did with this GMC Sierra.

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Speaker 2: That's you know, we've got, you know, five fuse boxes

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Speaker 2: we found, you know, and you're going to continue to

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Speaker 2: see fuse boxes and wire and grow. So but in

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Speaker 2: any event, heat shrank, repaired it, put it back together.

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Speaker 1: It's fixed.

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Speaker 2: But it's confidence and I think that's what I want

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Speaker 2: to impress upon you. You know, we talk about diagnostics

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Speaker 2: a lot. You heard me talk last week about diagnostics

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Speaker 2: and the importance of it diagnostics is it's not because

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Speaker 2: oh I know, it's this because I've got a feeling.

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Speaker 1: Prove it.

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Speaker 2: Prove it to yourself. I proved it to myself. I

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Speaker 2: went in and I looked at the harness. I started

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Speaker 2: digging for bulletins, and I proved that it was fixed.

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Speaker 2: And I knew that was the short because I read

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Speaker 2: sixty six ams on a thirty AM circuit, just with

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Speaker 2: a simple test wire and.

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Speaker 1: Fuse hook up. And that's important.

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Speaker 2: So sometimes you know, going a little slow, we'll get

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Speaker 2: you there much faster because at least when you're done,

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Speaker 2: you're really done and you're fixed. I'm running aiding in

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Speaker 2: the car doctor. I'm here at eight five five five

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Speaker 2: six zero nine nine zero zero. I'm coming back right

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Speaker 2: after this.

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Speaker 1: Don't go away. I have done.

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Speaker 3: What's more fun than listening to Ron and Ady and

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Speaker 3: the car doctor and getting that car fixed?

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Speaker 1: Right? Eight five five five six zero nine nine zero zero.

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Speaker 1: Give Ron a call now back to Ron.

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Speaker 2: Welcome back, Ron Nay in the car doctor, at your service,

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Speaker 2: you know again, I just want to I just want

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Speaker 2: to cover this one time real quick, you know, talking

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Speaker 2: about diagnosis because it pays, right, It pays to sit

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Speaker 2: there and go through some of the steps.

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Speaker 1: You know.

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Speaker 2: If you're a professional tech and you already know this,

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Speaker 2: you know hopefully you're saving your data, you're saving your information,

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Speaker 2: you're utilizing technology, and some of.

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Speaker 1: You are probably doing it a lot better than me.

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Speaker 2: Everybody's got a different way of doing it, and my

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Speaker 2: way is not My way is not perfect for everybody.

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Speaker 2: My way works for me. I take my data and

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Speaker 2: I will upload it to Google Drive. I'll put it

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Speaker 2: up in the cloud. It gives me access to it. Uh,

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Speaker 2: you know, depending upon which tool in the shop I'm using,

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Speaker 2: I can save it as a file right to that

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Speaker 2: tool and bang it, you know, puts it up through

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Speaker 2: the shop wireless and off we go, you know, because

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Speaker 2: there's always going to be that next time, Like you

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Speaker 2: know that twenty eighteen Sierra, we were just talking about

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Speaker 2: all I saved all the wiring diagrams. I have a

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Speaker 2: scanner on the desk in the shop and I will,

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Speaker 2: you know, scan wiring diagrams with my notes, and you know,

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Speaker 2: I'll make a case file twenty eighteen GMCC era power seat.

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Speaker 2: So two years from now, if I get another one,

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Speaker 2: I can go and I can look through the GM

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Speaker 2: section and you know, come up with it and do

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Speaker 2: a search and find oh yeah, we had this similar

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Speaker 2: problem because you remember it, right. I mean we always

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Speaker 2: remember our our repairs in a sense, but you don't

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Speaker 2: remember the specifics. And that's why, you know, part of

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Speaker 2: a good part of a diagnosis is, you know, organization.

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Speaker 1: I think organization is the key. I can't say enough

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Speaker 1: about it.

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Speaker 2: I I reached out to a regular listener, Brian Brian

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Speaker 2: Sharon over there in Virginia. Brian's got a machine shop small,

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Speaker 2: you know, a couple of person operation machine shop, and

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Speaker 2: I like talking to Brian I've talked to him.

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Speaker 1: Up here on air.

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Speaker 2: We've you know, I had conversation about various vehicles that

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Speaker 2: he's worked on that he's trying to resolve problems with.

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Speaker 1: And right now he's working on a ninety one.

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Speaker 2: Toyota pickup truck with the four cylinder that you know,

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Speaker 2: as I understand that he built the engine for the

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Speaker 2: person that owns it, and there's some other issues going

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Speaker 2: on with it, not related to his work, but a

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Speaker 2: bog off the line.

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Speaker 1: And I called him. Was it this week? I think

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Speaker 1: it was this week? I called him.

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Speaker 2: I spoke to him one morning, and I'll do that.

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Speaker 2: I'll just pick up the phone if I have the moment.

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Speaker 2: And although I like talking to everybody here because then

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Speaker 2: everybody benefits everybody here's you know what's going on, and

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Speaker 2: I think that's important too. But you know, it was

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Speaker 2: nice to go down with Brian. You know, Brian made

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Speaker 2: it easy, I have to say, because he got it.

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Speaker 2: You know, he knows it. It diagnoses a step by

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Speaker 2: step thing, and that's you know, I love the common

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Speaker 2: sense of engine machinists, you know, the good ones, the

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Speaker 2: successful ones, right, the ones that have been doing it

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Speaker 2: longer than two weeks because they have that common sense

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Speaker 2: that you know, he got it when I said, you know,

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Speaker 2: let's let's go find what's good and then we'll figure

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Speaker 2: out what's bad.

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Speaker 1: And I think it's going to be the basic with

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Speaker 1: that truck. I really think.

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Speaker 2: You know, we talked about fuel and there were several

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Speaker 2: things that he had to do, and I just wanted

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Speaker 2: to talk about them briefly, if you'll indulge me before

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Speaker 2: we go to our pause, because after the break coming

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Speaker 2: up is Tim McDonald from Mitchell the folks over at

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Speaker 2: Mitchell One. Tim's going to stop by and talk to

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Speaker 2: us about some new enhancements in Mitchell and stuff.

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Speaker 3: You know.

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Speaker 1: One of the things Brian and I came to the

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Speaker 1: conclusion is the fuel in.

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Speaker 2: This truck is old. You know, it's it's somewhere between

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Speaker 2: I think. Brian said eight and twelve months, and that's

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Speaker 2: too old. You know, you can't diagnose anything with that,

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Speaker 2: you know. And and here's an example. He said fuel

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Speaker 2: pressure was good, and I jiggled his brain and I said, hey, Brian,

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Speaker 2: can you you know, can you check fuel call? And

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Speaker 2: he said, yeah, you know I can. And I think

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Speaker 2: he's going to find that he's got. He's got crummy

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Speaker 2: old fuel, and I bet it's gonna smell bad too.

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Speaker 2: There's a lot of stories out there, and I tell

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Speaker 2: you this to get you to think, you know, about

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Speaker 2: the simple stuff. There's a lot of stories out there

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Speaker 2: that fuel loses its pop is the way it was

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Speaker 2: explained to me.

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Speaker 1: After eight weeks.

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Speaker 2: You know, it just falls flat, which kind of makes

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Speaker 2: you wonder about the car that's, you know, parked at

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Speaker 2: the airport while you're away on an extended trip or

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Speaker 2: vacation and you come back and you know it's been

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00:16:22,720 --> 00:16:24,760
Speaker 2: it's been there for ten weeks, because maybe you're away

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Speaker 2: a long time and you wonder, how does that car start?

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Speaker 2: You know, it's it's you know, fuel is just horrible today.

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Speaker 2: But it comes back to basics. And I went over

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Speaker 2: that with him, and the other thing we talked about

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00:16:36,280 --> 00:16:38,320
Speaker 2: was the EGR valve. You know, it is the EGR

365
00:16:38,400 --> 00:16:41,440
Speaker 2: valve causing this bog and out of calibration e GR valves,

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Speaker 2: and I reminded him and it helps me to remember

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Speaker 2: when I talk about the older cars back in the day,

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Speaker 2: when we wanted to delay an EGR valve because we

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Speaker 2: couldn't take it off because disabling the e g R

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00:16:53,160 --> 00:16:57,720
Speaker 2: could create spark knock issues and some other problems. Inside

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00:16:57,800 --> 00:17:01,600
Speaker 2: the engine, we use something called vacuum delay valves. So

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00:17:01,640 --> 00:17:04,320
Speaker 2: if you've got a vacuum component that you're trying to

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Speaker 2: slow down, it doesn't stop it, but if you want to,

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00:17:08,280 --> 00:17:11,840
Speaker 2: you know, just delay it. You know, the part numbers

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00:17:11,840 --> 00:17:16,199
Speaker 2: that I remember are DSV four, DSV six from the

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00:17:16,200 --> 00:17:20,080
Speaker 2: folks over at Standard Motor Products, and you know they

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Speaker 2: would just put a one was I think a three

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Speaker 2: to five second delay. The other one was a six

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Speaker 2: to eight second delay. They're hard to find. I don't

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Speaker 2: believe they're in production anymore because you know, vacuum components,

381
00:17:30,960 --> 00:17:34,360
Speaker 2: vacuum missigon control components on vehicles just don't exist anymore

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00:17:35,200 --> 00:17:36,679
Speaker 2: in the in the sense of the word, not like

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00:17:36,720 --> 00:17:39,840
Speaker 2: they once did. So you know you will find them

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Speaker 2: if I find them from finding the time up on eBay,

385
00:17:42,240 --> 00:17:44,560
Speaker 2: But as far as finding them in the parts houses,

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Speaker 2: they're difficult. I have not, you know, had that experience recently,

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Speaker 2: so not that I've been looking for them a.

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Speaker 1: Whole lot, but you know, it was nice. I enjoyed. Brian.

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Speaker 2: If you're out there listening, I'm guessing your art today.

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Speaker 2: You know, I enjoyed, I enjoyed our conversation and I

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Speaker 2: hope to keep you know, talking away with this.

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Speaker 1: I have to give you a pat on the back. Brother.

393
00:18:01,760 --> 00:18:03,280
Speaker 2: That the fact that you're trying to help this young

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Speaker 2: man understand his vehicle and teach him how to diagnose, diagnose, diagnose,

395
00:18:07,400 --> 00:18:10,359
Speaker 2: that's just commendable. You know, it takes a village to

396
00:18:10,440 --> 00:18:13,400
Speaker 2: raise a child. And the elders, Yeah, we're elders. I'll

397
00:18:13,440 --> 00:18:15,879
Speaker 2: tell anybody, but the elders have to. I have to,

398
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Speaker 2: you know, help the next generation up and help them

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Speaker 2: to become the technicians as well.

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Speaker 1: Hey, I'm running any in the Car Doctor. We're coming

401
00:18:22,280 --> 00:18:24,320
Speaker 1: back right after this. Don't go away, We'll return to.

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Speaker 2: Welcome back listeners, ron An Anie in the Car Doctor.

403
00:18:41,320 --> 00:18:45,800
Speaker 2: You know, an auto repair shop is just so critical

404
00:18:45,960 --> 00:18:50,200
Speaker 2: in the way it approaches technology and repairing the automobiles,

405
00:18:50,200 --> 00:18:54,440
Speaker 2: but also managing the technology, the technology of customer history

406
00:18:54,480 --> 00:18:58,280
Speaker 2: and look ups and scheduling and everything else. Well, we're

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00:18:58,359 --> 00:19:00,280
Speaker 2: blessed today to have with us once again. And Tim

408
00:19:00,359 --> 00:19:03,000
Speaker 2: McDonald he's from the folks over at Mitchell Mitchell one

409
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Speaker 2: Mitchell Manager. There are a software legacy in this industry,

410
00:19:06,600 --> 00:19:08,360
Speaker 2: and we're once again glad to have Tim with us

411
00:19:08,520 --> 00:19:10,959
Speaker 2: to talk to us about software, what's new at Mitchell

412
00:19:11,080 --> 00:19:12,320
Speaker 2: and so forth and so on.

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Speaker 1: Tim, welcome back. So it's been a while.

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Speaker 3: Hey, Ron, it's really great to be with you today.

415
00:19:17,359 --> 00:19:19,520
Speaker 2: You know, what is new at Mitchell. Let's just dive

416
00:19:19,640 --> 00:19:21,479
Speaker 2: right in, you know can and we'll tell you what.

417
00:19:21,480 --> 00:19:23,399
Speaker 2: Wait a minute before I before I ask you that question,

418
00:19:23,480 --> 00:19:27,320
Speaker 2: back up, explain to everybody you know, because Mitchell Manager

419
00:19:27,600 --> 00:19:30,800
Speaker 2: is a legacy among shop management software, is it not.

420
00:19:31,000 --> 00:19:32,040
Speaker 1: It's been around forever.

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00:19:32,560 --> 00:19:34,840
Speaker 3: We most certainly are, and that's why we have tens

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00:19:34,840 --> 00:19:37,879
Speaker 3: of thousands of shops using our software. It began in

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00:19:37,920 --> 00:19:42,000
Speaker 3: the late nineteen nineties and has consistently evolved through time.

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Speaker 3: I came back to Mitchell One twenty seven years ago

425
00:19:44,720 --> 00:19:46,639
Speaker 3: when the very first cut of that came out, and

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00:19:46,680 --> 00:19:49,520
Speaker 3: I can tell you the differences that we've made in

427
00:19:49,720 --> 00:19:52,600
Speaker 3: the way shops managed with his software over time.

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Speaker 1: It just continues to grow and evolve, right.

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Speaker 3: Yeah, you know, I'm really proud of the fact that

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00:19:57,640 --> 00:19:59,280
Speaker 3: I think it's probably been a couple of years since

431
00:19:59,280 --> 00:20:01,520
Speaker 3: we sat down and one of these and we're pretty

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00:20:01,520 --> 00:20:03,560
Speaker 3: proud of a lot of changes that we've made, particularly

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00:20:03,600 --> 00:20:08,119
Speaker 3: over the last eighteen twenty four months. Insomuch as we

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00:20:08,160 --> 00:20:10,760
Speaker 3: know there's other other systems out there that shops can

435
00:20:10,840 --> 00:20:14,520
Speaker 3: be looking at, but I'm always CAUs cautioning them that,

436
00:20:14,600 --> 00:20:16,120
Speaker 3: you know, you got to look past the shiny paint

437
00:20:16,200 --> 00:20:18,720
Speaker 3: job and look under the hood and see exactly what's happening.

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00:20:18,800 --> 00:20:22,520
Speaker 1: Well, you have the horsepower right, it's yea.

439
00:20:22,840 --> 00:20:24,160
Speaker 3: And does it are the experience?

440
00:20:24,280 --> 00:20:27,520
Speaker 2: Yeah? Does it tie everything together? Because that's what Mitchell does.

441
00:20:27,800 --> 00:20:31,200
Speaker 2: Talk about the latest release, the latest release and the improvements.

442
00:20:31,480 --> 00:20:34,639
Speaker 2: I mean, we can go on forever. Tim, just the

443
00:20:34,640 --> 00:20:36,920
Speaker 2: whip screen, the work in progress screen. Can you talk

444
00:20:36,920 --> 00:20:39,679
Speaker 2: about that because I love it now, it's just phenomenal.

445
00:20:40,720 --> 00:20:43,240
Speaker 3: Yeah, let's just kind of dive into that for a moment.

446
00:20:43,359 --> 00:20:47,680
Speaker 3: For those uninitiated in our software. As a service writer,

447
00:20:47,720 --> 00:20:51,120
Speaker 3: I'm typically working with a specific customer and vehicle. When

448
00:20:51,119 --> 00:20:54,320
Speaker 3: I'm not engaged with that activity, I am looking at

449
00:20:54,320 --> 00:20:56,359
Speaker 3: the work in progress screen, which is kind of like

450
00:20:56,680 --> 00:21:00,280
Speaker 3: a control tower for that shop. It basically reflects all

451
00:21:00,320 --> 00:21:03,360
Speaker 3: current business in the shop, whether it's estimates to be approved,

452
00:21:03,920 --> 00:21:07,840
Speaker 3: repair orders that are in progress, invoice work that's finish

453
00:21:07,920 --> 00:21:10,959
Speaker 3: counter sales if I'm selling wiper blades or something across

454
00:21:11,000 --> 00:21:13,280
Speaker 3: the counter. It really is kind of the weather vein.

455
00:21:13,359 --> 00:21:16,560
Speaker 3: It tells me all current activity that's in the shop now.

456
00:21:16,600 --> 00:21:19,520
Speaker 3: Over time, we've made subtle improvements to the work in

457
00:21:19,600 --> 00:21:23,680
Speaker 3: progress screen, adding new columns, adding a few new capabilities

458
00:21:23,720 --> 00:21:29,280
Speaker 3: as far as direct scheduler, appointment editor access and status updates.

459
00:21:30,119 --> 00:21:32,720
Speaker 3: But we've really made a remarkable change with the eight

460
00:21:32,760 --> 00:21:36,800
Speaker 3: point five release that started a few months ago. Insomuch

461
00:21:36,840 --> 00:21:40,040
Speaker 3: as the user the shop has so much more control

462
00:21:40,160 --> 00:21:44,680
Speaker 3: over tailoring their work in progress experience. It's rather amazing.

463
00:21:45,200 --> 00:21:48,760
Speaker 3: First of all, is it doesn't look like your father's

464
00:21:49,080 --> 00:21:52,120
Speaker 3: work in progress screen unless you just leave it at default.

465
00:21:52,240 --> 00:21:55,040
Speaker 3: I always want to tell users on the home screen,

466
00:21:55,160 --> 00:21:59,240
Speaker 3: look at what's new. And because the software doesn't talk

467
00:21:59,280 --> 00:22:01,840
Speaker 3: to you, we have to up for it. And that's

468
00:22:01,840 --> 00:22:03,679
Speaker 3: why we're here to talk about some of these things.

469
00:22:04,040 --> 00:22:06,879
Speaker 3: You can do so much with that work in progress screen.

470
00:22:06,960 --> 00:22:09,879
Speaker 3: To freshen the appearance of the work in progress screen.

471
00:22:10,240 --> 00:22:12,600
Speaker 3: We've always had a whitor yellow background, but now you

472
00:22:12,640 --> 00:22:15,400
Speaker 3: have a dark mode, which has been a user request

473
00:22:15,440 --> 00:22:18,119
Speaker 3: for some time. Now, by the time you combine that

474
00:22:18,320 --> 00:22:23,600
Speaker 3: dark mode with the customized colorization of the statuses. You've

475
00:22:23,640 --> 00:22:27,720
Speaker 3: got a very attractive, usable, working progress screen. And as

476
00:22:27,760 --> 00:22:29,760
Speaker 3: far as columns go, it used to be if there

477
00:22:29,840 --> 00:22:32,280
Speaker 3: was a column that you had no interest in seeing

478
00:22:32,680 --> 00:22:34,359
Speaker 3: that you would click and drag it off to the

479
00:22:34,440 --> 00:22:36,800
Speaker 3: right where it's not visible, or you might shrink it

480
00:22:36,880 --> 00:22:39,879
Speaker 3: down to where it's just it's not visible. That's not

481
00:22:39,920 --> 00:22:43,320
Speaker 3: really an elegant solution. With eight point five, there's a

482
00:22:43,359 --> 00:22:46,199
Speaker 3: new columns button which opens a box and it simply

483
00:22:46,200 --> 00:22:49,560
Speaker 3: tells you drag your unused columns into this box. And

484
00:22:49,640 --> 00:22:52,280
Speaker 3: that is the elegant solution, and that's a great step

485
00:22:52,320 --> 00:22:57,200
Speaker 3: forward towards customizing that view. Now, going beyond that, I'm

486
00:22:57,240 --> 00:23:00,359
Speaker 3: more excited about the new grouping options that are available book.

487
00:23:00,760 --> 00:23:04,040
Speaker 3: So maybe I've got two or three service advisors in

488
00:23:04,080 --> 00:23:06,720
Speaker 3: the shop and they're all looking at the same radar

489
00:23:06,760 --> 00:23:09,479
Speaker 3: screen basically of what's happening in the shop, and so

490
00:23:09,520 --> 00:23:11,960
Speaker 3: they can click on a column and sort by customer name,

491
00:23:12,040 --> 00:23:16,240
Speaker 3: by vehicle, by document number, by their own written by

492
00:23:16,520 --> 00:23:19,800
Speaker 3: service advisor name. But if you click another column, what

493
00:23:19,920 --> 00:23:22,879
Speaker 3: happens that screen is going to resort And so the

494
00:23:22,960 --> 00:23:26,840
Speaker 3: idea of actually grouping information on the screen is a

495
00:23:26,880 --> 00:23:30,080
Speaker 3: way to lock that view into place, and so picture this.

496
00:23:30,600 --> 00:23:32,679
Speaker 3: I could actually group on a column that is the

497
00:23:32,720 --> 00:23:35,720
Speaker 3: written by and when I do that, then suddenly the

498
00:23:36,000 --> 00:23:39,960
Speaker 3: screen is segmented to my world as service advisor, a

499
00:23:40,000 --> 00:23:42,960
Speaker 3: service advisor B, all his stuff is grouped below mind

500
00:23:43,240 --> 00:23:46,640
Speaker 3: and no matter which columns we click on, that grouping remains.

501
00:23:46,640 --> 00:23:49,879
Speaker 3: I can drill into my stuff right away, which means

502
00:23:49,880 --> 00:23:54,240
Speaker 3: that as customers are contacting me, either by telephone, email

503
00:23:54,359 --> 00:23:57,560
Speaker 3: or texting, I give them their answers more quickly. At

504
00:23:57,560 --> 00:24:01,119
Speaker 3: a glance, I can do another sort another level of

505
00:24:01,119 --> 00:24:05,080
Speaker 3: grouping underneath that. That could be order status. That's amazing

506
00:24:05,160 --> 00:24:08,000
Speaker 3: because now I can see the customers waiting. They're going

507
00:24:08,040 --> 00:24:10,360
Speaker 3: to get particular attention, and I can see them instantly.

508
00:24:10,640 --> 00:24:13,960
Speaker 3: I can see who's waiting for parts and waiting for approvals.

509
00:24:14,000 --> 00:24:16,560
Speaker 3: All of that spelled out for me. So that screen

510
00:24:16,920 --> 00:24:18,920
Speaker 3: just becomes monumentally more useful.

511
00:24:19,080 --> 00:24:21,159
Speaker 1: Oh, it's it's tremendous what it does.

512
00:24:21,520 --> 00:24:24,040
Speaker 2: So I'll set it up with every I look at

513
00:24:24,040 --> 00:24:27,239
Speaker 2: every technician, and I'll track every technician, and then as

514
00:24:27,280 --> 00:24:30,399
Speaker 2: the car goes through the process of repair, you know,

515
00:24:30,400 --> 00:24:33,280
Speaker 2: it gets marked completed as status. Once it gets marked

516
00:24:33,320 --> 00:24:36,560
Speaker 2: completed as status. I then take the location of that

517
00:24:36,680 --> 00:24:39,960
Speaker 2: car away from the technician and I dump it into

518
00:24:40,040 --> 00:24:45,359
Speaker 2: an office location. So now as the day evolves, my

519
00:24:45,560 --> 00:24:48,840
Speaker 2: everything kind of gets funneled down. It's like March Madness, right.

520
00:24:48,880 --> 00:24:51,960
Speaker 2: You look at the brackets. Everything kind of gets funneled

521
00:24:51,960 --> 00:24:55,040
Speaker 2: down in the brackets and the winner is yeah, and

522
00:24:55,240 --> 00:24:58,160
Speaker 2: it's everybody gets funneled down to that point. And then

523
00:24:58,520 --> 00:25:00,800
Speaker 2: at the end of the day, what was spread out

524
00:25:00,840 --> 00:25:03,600
Speaker 2: between the technicians is now all grouped together, hopefully in

525
00:25:03,680 --> 00:25:05,840
Speaker 2: red because that's the color I chose to show me

526
00:25:05,920 --> 00:25:09,399
Speaker 2: completed invoices and everything is there waiting for customers to

527
00:25:09,440 --> 00:25:13,480
Speaker 2: pick up. So I look at technician, technician, technician office.

528
00:25:13,680 --> 00:25:17,200
Speaker 2: If everything's in office, we're good and away we go. Yeah,

529
00:25:17,240 --> 00:25:20,400
Speaker 2: it's the way you've grouped. The whipscreen has just made

530
00:25:20,440 --> 00:25:22,560
Speaker 2: life a fact. I didn't think you can make it easier,

531
00:25:22,720 --> 00:25:26,480
Speaker 2: and you did, and kudos to you guys. It's crazy

532
00:25:26,600 --> 00:25:27,240
Speaker 2: how good it is.

533
00:25:28,040 --> 00:25:30,600
Speaker 3: Took a little bit of science. We actually took out

534
00:25:30,640 --> 00:25:34,040
Speaker 3: the existing grid in work in progress and were replaced

535
00:25:34,040 --> 00:25:37,080
Speaker 3: it with one that's very similar to in the scheduler,

536
00:25:37,600 --> 00:25:40,040
Speaker 3: so that some of the tools as far as searching

537
00:25:40,080 --> 00:25:43,080
Speaker 3: and filtering will be familiar to our users because of

538
00:25:43,119 --> 00:25:46,240
Speaker 3: prior experience inside the scheduler. And the beauty of the

539
00:25:46,280 --> 00:25:48,359
Speaker 3: grouping is you can take it to any level that

540
00:25:48,400 --> 00:25:50,439
Speaker 3: you want. If you like it by technician, if you

541
00:25:50,520 --> 00:25:53,000
Speaker 3: like it by status, you can do that. And we

542
00:25:53,160 --> 00:25:56,479
Speaker 3: encourage our users to experiment because if you do it wrong,

543
00:25:57,320 --> 00:26:00,119
Speaker 3: you say, oh, I painted myself into a corner, you

544
00:26:00,119 --> 00:26:02,520
Speaker 3: can always just right click and clear grouping and you're

545
00:26:02,600 --> 00:26:05,240
Speaker 3: back to your old version of the work in progress.

546
00:26:05,320 --> 00:26:09,000
Speaker 1: Yeah, it's it's tremendous, bulletproof, it really is. It's great.

547
00:26:09,600 --> 00:26:11,680
Speaker 2: And I like the additions of the colors because now

548
00:26:11,680 --> 00:26:15,160
Speaker 2: there's more color choices. You know, colors pop out to us, right,

549
00:26:15,160 --> 00:26:18,200
Speaker 2: that's the stimulus we as share being c and we

550
00:26:18,240 --> 00:26:21,200
Speaker 2: know blue is this reds and note green is complete

551
00:26:21,600 --> 00:26:25,280
Speaker 2: and it just trains us to be more observant and

552
00:26:26,040 --> 00:26:29,840
Speaker 2: aware of what's going on. Tim Sit tight, Yeah, sit tight,

553
00:26:29,840 --> 00:26:32,199
Speaker 2: babet Let me pull over. Take this pause so we

554
00:26:32,240 --> 00:26:34,320
Speaker 2: don't run too far against the clock, and when we

555
00:26:34,320 --> 00:26:35,800
Speaker 2: come back we'll finish up. I want to talk a

556
00:26:35,840 --> 00:26:38,840
Speaker 2: little bit about some of the scheduling improvements and changes

557
00:26:38,840 --> 00:26:40,520
Speaker 2: that you guys have made and what else is going on.

558
00:26:40,560 --> 00:26:42,679
Speaker 2: We'll have about four or five minutes, so stay right there,

559
00:26:42,720 --> 00:26:45,960
Speaker 2: Tim McDonald, Mitchell One and Roninani and the card Doctor.

560
00:26:45,960 --> 00:26:56,040
Speaker 1: I'll be back right after this. Don't go away and

561
00:26:56,160 --> 00:26:56,680
Speaker 1: we are back.

562
00:26:56,720 --> 00:26:58,520
Speaker 2: Welcome back Roninini and the car doctorm here with Tim

563
00:26:58,560 --> 00:27:02,160
Speaker 2: McDonald of Mitchell One. Tim, where do you want to start.

564
00:27:02,240 --> 00:27:04,560
Speaker 2: We've got some time constraint, but I know you've got

565
00:27:04,600 --> 00:27:06,600
Speaker 2: a lot to talk about what's fresh at Mitchell that

566
00:27:06,600 --> 00:27:07,760
Speaker 2: we want to hit the listeners with.

567
00:27:08,600 --> 00:27:10,480
Speaker 3: Thank you. I think one of the most important things

568
00:27:10,520 --> 00:27:12,920
Speaker 3: we want to point out is the new multi supplier

569
00:27:13,000 --> 00:27:16,040
Speaker 3: catalog options that the shops have, and it's great for

570
00:27:16,080 --> 00:27:19,280
Speaker 3: a couple of multitude of reasons, but basically it boils

571
00:27:19,320 --> 00:27:21,600
Speaker 3: down to this. When a shop is looking for a

572
00:27:21,720 --> 00:27:25,320
Speaker 3: part to satisfy a repair need in the shop, they're

573
00:27:25,320 --> 00:27:28,119
Speaker 3: basically clicking a catalog button and looking at one vendor

574
00:27:28,200 --> 00:27:30,679
Speaker 3: at a time. The concept here is it's really a

575
00:27:30,720 --> 00:27:34,159
Speaker 3: platform where that part need is exposed to several vendors

576
00:27:34,160 --> 00:27:36,880
Speaker 3: at the same time. And that's great for two reasons.

577
00:27:36,920 --> 00:27:39,960
Speaker 3: One is that the shop doesn't have to do a

578
00:27:40,000 --> 00:27:42,439
Speaker 3: lot of extra effort to give the customer all the

579
00:27:42,520 --> 00:27:45,320
Speaker 3: right options. They can do it very quickly, which means

580
00:27:45,320 --> 00:27:47,080
Speaker 3: that customer is going to get more options. But the

581
00:27:47,080 --> 00:27:50,719
Speaker 3: other thing is there are certain parts vendors out there

582
00:27:50,800 --> 00:27:54,080
Speaker 3: who we would never have done a single button integration with,

583
00:27:54,359 --> 00:27:57,120
Speaker 3: who are now visible and available to shop from when

584
00:27:57,119 --> 00:28:01,720
Speaker 3: they're on these catalog platforms. The two main platforms are

585
00:28:01,800 --> 00:28:04,320
Speaker 3: Parts Tech and so Parts Tech has been available with

586
00:28:04,400 --> 00:28:08,280
Speaker 3: manager I see for about ninety days and also next

587
00:28:08,280 --> 00:28:11,440
Speaker 3: Part Multiseller, which works on the same concepts, and so

588
00:28:11,520 --> 00:28:15,800
Speaker 3: that's going to give shops and customers much better shopping options.

589
00:28:15,800 --> 00:28:18,879
Speaker 3: So we're very proud of that great competitive advantage, and

590
00:28:18,960 --> 00:28:20,800
Speaker 3: customers have been asking for this, and.

591
00:28:21,000 --> 00:28:22,960
Speaker 2: You know, I guess it's the idea that number one,

592
00:28:23,000 --> 00:28:25,520
Speaker 2: you're going to see who's got best price and availability.

593
00:28:25,600 --> 00:28:28,360
Speaker 2: Right in this day and age of supply chain problems,

594
00:28:28,400 --> 00:28:30,679
Speaker 2: now we can see availability with the click of one button.

595
00:28:31,440 --> 00:28:34,159
Speaker 3: You are so right. You know what's funny about in

596
00:28:34,200 --> 00:28:36,439
Speaker 3: the estimate disclaimers, A lot of shops would say this

597
00:28:36,600 --> 00:28:39,160
Speaker 3: estimator pricing is good for thirty days. I've seen some

598
00:28:39,200 --> 00:28:42,720
Speaker 3: shops reduce that to ten days. And that's based because

599
00:28:43,000 --> 00:28:45,280
Speaker 3: you better make a move now, because supply chain issues.

600
00:28:45,320 --> 00:28:46,920
Speaker 3: I can't guarantee you this a month from now.

601
00:28:47,040 --> 00:28:49,760
Speaker 1: Yeah, and the supply chain issues go on. So what else?

602
00:28:49,840 --> 00:28:50,040
Speaker 3: Yeah?

603
00:28:50,120 --> 00:28:51,720
Speaker 1: What else you got? I'm going to push. I'm gonna

604
00:28:51,760 --> 00:28:52,680
Speaker 1: push you here, go ahead.

605
00:28:53,760 --> 00:28:56,720
Speaker 3: Well, let's move. Let's move to customer communications. Obviously, we've

606
00:28:56,760 --> 00:28:59,120
Speaker 3: been doing email for several years, and we also have

607
00:28:59,200 --> 00:29:02,560
Speaker 3: our Message center texting. You're texting from inside the shop

608
00:29:02,600 --> 00:29:05,920
Speaker 3: management program, dedicated numbers. You don't have to go anywhere else.

609
00:29:06,160 --> 00:29:08,479
Speaker 3: You're basically in a console having a good back and

610
00:29:08,520 --> 00:29:12,880
Speaker 3: forth with your customer, explaining getting approvals. And this has

611
00:29:12,880 --> 00:29:15,360
Speaker 3: expanded so that now we're actually we can text a

612
00:29:15,440 --> 00:29:17,520
Speaker 3: copy of the estimate for the customer to look at,

613
00:29:18,080 --> 00:29:20,959
Speaker 3: they can look at revisions, we can actually text them

614
00:29:21,000 --> 00:29:24,200
Speaker 3: a copy of the invoice, and working through First Mile

615
00:29:24,280 --> 00:29:27,400
Speaker 3: credit card processor, they can actually do text to pay.

616
00:29:27,760 --> 00:29:30,560
Speaker 3: The customer can see the invoice, they input their credit

617
00:29:30,640 --> 00:29:33,720
Speaker 3: card information one time. We do not store credit card numbers.

618
00:29:33,760 --> 00:29:36,480
Speaker 3: It's converted to a token, and the token is on

619
00:29:36,760 --> 00:29:40,280
Speaker 3: our system. Each manager se system so that future repairs,

620
00:29:40,560 --> 00:29:42,400
Speaker 3: they've already they've already taken care of that part of

621
00:29:42,400 --> 00:29:42,840
Speaker 3: the business.

622
00:29:42,840 --> 00:29:46,560
Speaker 1: So it's pretty great, and it just stays there safe

623
00:29:46,560 --> 00:29:48,640
Speaker 1: and secure exactly.

624
00:29:48,880 --> 00:29:51,920
Speaker 3: And the texting templates are wonderful because they're faster to

625
00:29:52,000 --> 00:29:54,840
Speaker 3: use and they're more personable. It's impossible to keep up

626
00:29:54,880 --> 00:29:57,960
Speaker 3: with every vehicle detail or customer's first names, and so

627
00:29:58,080 --> 00:30:01,400
Speaker 3: now in the texting template, just put first name here,

628
00:30:01,440 --> 00:30:05,840
Speaker 3: put vehicle data here, put revision dollar total here, and

629
00:30:05,880 --> 00:30:09,400
Speaker 3: that customer is getting a quality message that looks professional

630
00:30:09,400 --> 00:30:12,720
Speaker 3: and is faster to use, and that just obviously improves

631
00:30:12,760 --> 00:30:15,360
Speaker 3: the prestige of staying with that service provider that shop.

632
00:30:16,240 --> 00:30:18,080
Speaker 3: The things we've done, shops have wanted to say, well,

633
00:30:18,120 --> 00:30:19,680
Speaker 3: I need to look at my reports, but I'm not

634
00:30:19,760 --> 00:30:22,200
Speaker 3: on site. So last year we added shop reports doesn't

635
00:30:22,200 --> 00:30:24,040
Speaker 3: matter where I am. All I do is go to

636
00:30:24,040 --> 00:30:26,720
Speaker 3: pro demand log in with a browser. I can see

637
00:30:26,720 --> 00:30:31,560
Speaker 3: my reports from wherever I am. Reports security program security

638
00:30:31,560 --> 00:30:35,800
Speaker 3: is where we protect items visibility in the program and

639
00:30:35,880 --> 00:30:38,160
Speaker 3: reports in the past have been all or nothing, but

640
00:30:38,240 --> 00:30:40,680
Speaker 3: shops have said, you know, I need to let my

641
00:30:40,800 --> 00:30:43,959
Speaker 3: people look at certain reports, and that's now available. In

642
00:30:44,000 --> 00:30:47,240
Speaker 3: program security, you decide which reports are going to be

643
00:30:47,240 --> 00:30:50,080
Speaker 3: made available and who has password access. So we're pretty

644
00:30:50,080 --> 00:30:53,720
Speaker 3: excited about some of these additional requests. Being put into

645
00:30:53,720 --> 00:30:54,320
Speaker 3: the software.

646
00:30:54,960 --> 00:30:57,080
Speaker 2: Well, and I'll tell you the one that I like

647
00:30:57,520 --> 00:30:59,160
Speaker 2: that you gave me and you didn't even know you

648
00:30:59,160 --> 00:31:01,440
Speaker 2: gave it to me. You put a you put a

649
00:31:01,440 --> 00:31:04,920
Speaker 2: calculator in two inventory, so we can see what the

650
00:31:04,920 --> 00:31:06,680
Speaker 2: part costs, we can see what it's selling for, and

651
00:31:06,680 --> 00:31:09,200
Speaker 2: we can see gross profit margin right off the bat.

652
00:31:09,200 --> 00:31:11,479
Speaker 2: And it helps make business decisions on how you know

653
00:31:11,480 --> 00:31:13,080
Speaker 2: what you can do to help a customer. Can you

654
00:31:13,120 --> 00:31:16,120
Speaker 2: lower the price, can you meet something you know compared

655
00:31:16,160 --> 00:31:18,480
Speaker 2: to the price, and so on. So just all these

656
00:31:18,480 --> 00:31:21,200
Speaker 2: little bells and whistles that are really making a hoot

657
00:31:21,200 --> 00:31:22,920
Speaker 2: and the holler out of the program. It's just great,

658
00:31:23,000 --> 00:31:23,560
Speaker 2: It really is.

659
00:31:23,800 --> 00:31:27,280
Speaker 3: Well that really the philosophy for making the refinements is

660
00:31:27,320 --> 00:31:29,880
Speaker 3: getting you the information you need in the moment, rather

661
00:31:29,960 --> 00:31:32,520
Speaker 3: than giving you six clicks and going elsewhere to find

662
00:31:32,560 --> 00:31:34,040
Speaker 3: what you need. Give it to you in the moment.

663
00:31:34,120 --> 00:31:34,320
Speaker 1: Yep.

664
00:31:34,400 --> 00:31:35,600
Speaker 3: I think we all benefit from that.

665
00:31:35,720 --> 00:31:36,360
Speaker 1: You can see it.

666
00:31:36,520 --> 00:31:38,160
Speaker 2: You know, we're just about out of time, tim Where

667
00:31:38,200 --> 00:31:40,440
Speaker 2: can the listeners go? Our repair shops are do it

668
00:31:40,440 --> 00:31:42,800
Speaker 2: yourselfers and everybody else if they're looking for more information

669
00:31:42,840 --> 00:31:44,640
Speaker 2: about Mitchell and Mitchell Manager.

670
00:31:44,360 --> 00:31:46,880
Speaker 3: All right, please please come and visit us at Mitchell

671
00:31:46,920 --> 00:31:50,320
Speaker 3: one dot com. And we're also visible out there on Facebook,

672
00:31:50,360 --> 00:31:53,479
Speaker 3: Twitter and any other social media you can think of.

673
00:31:53,640 --> 00:31:56,120
Speaker 2: Gotcha, Tim McDonald, always a pleasure, sir, you'd be well,

674
00:31:56,120 --> 00:31:56,760
Speaker 2: we'll talk again.

675
00:31:57,520 --> 00:31:58,480
Speaker 3: Thanks, Ron, You're welcome.

676
00:31:58,560 --> 00:32:00,000
Speaker 1: I'm rn on ending in the car doctor. We're back

677
00:32:00,160 --> 00:32:07,960
Speaker 1: right after this. Don't go away. Well, I'm back Ron

678
00:32:08,040 --> 00:32:08,800
Speaker 1: being the card doctor.

679
00:32:08,880 --> 00:32:10,640
Speaker 2: I want to thank my special guests for this hour

680
00:32:10,720 --> 00:32:12,920
Speaker 2: to McDonald from Mitchell and Mitchell.

681
00:32:12,920 --> 00:32:13,719
Speaker 1: Wonder folks over there.

682
00:32:15,240 --> 00:32:26,920
Speaker 2: They like becaust Chol just big shop manage, the information information,

683
00:32:27,480 --> 00:32:34,520
Speaker 2: shop management software, which is what Tim and I were

684
00:32:34,520 --> 00:32:37,800
Speaker 2: talking mostly about today, and you know, just just just

685
00:32:37,840 --> 00:32:38,440
Speaker 2: the good stuff.

686
00:32:38,440 --> 00:32:39,040
Speaker 1: It really is.

687
00:32:39,280 --> 00:32:41,280
Speaker 2: I you know, I was thinking during the course of

688
00:32:41,320 --> 00:32:44,080
Speaker 2: my conversation with Tim how much they have grown.

689
00:32:44,120 --> 00:32:45,960
Speaker 1: And I know Tim and I mentioned that we talked.

690
00:32:45,800 --> 00:32:48,160
Speaker 2: About it briefly, but yeah, you had to be there

691
00:32:48,440 --> 00:32:52,160
Speaker 2: twenty five years ago to see what shop management software

692
00:32:52,320 --> 00:32:54,400
Speaker 2: was like in comparison to what it is today, to

693
00:32:54,440 --> 00:32:58,640
Speaker 2: see what shop information systems were like. I was thinking

694
00:32:58,720 --> 00:33:03,200
Speaker 2: during my conversation with Tim today, how when Mitchell used

695
00:33:03,240 --> 00:33:08,000
Speaker 2: to be on CD raw CD discs and DVD and

696
00:33:08,200 --> 00:33:11,560
Speaker 2: the big challenge was you know, I should have mentioned

697
00:33:11,560 --> 00:33:13,960
Speaker 2: this to Tim. The big challenge was you would take

698
00:33:14,040 --> 00:33:15,480
Speaker 2: you know, you were working on a GM, so you

699
00:33:15,560 --> 00:33:17,960
Speaker 2: have to put in the GM C d rom and

700
00:33:18,000 --> 00:33:21,600
Speaker 2: then in time, as the GM information grew and grew

701
00:33:21,640 --> 00:33:24,240
Speaker 2: and grew, you'd have to go to a GM DVD

702
00:33:24,320 --> 00:33:27,720
Speaker 2: because DVD's held more information. And then, you know, if

703
00:33:27,760 --> 00:33:30,040
Speaker 2: you were working on a Ford, the GM disc would

704
00:33:30,040 --> 00:33:31,680
Speaker 2: come out and the Ford disc would go in, and

705
00:33:31,680 --> 00:33:33,720
Speaker 2: then the Ford disc would come out and the Jeep

706
00:33:33,720 --> 00:33:35,960
Speaker 2: disc would go in and so on. And then it

707
00:33:36,000 --> 00:33:40,640
Speaker 2: evolved into where everything's online now and there are no updates.

708
00:33:40,680 --> 00:33:43,239
Speaker 2: There isn't you know, there's nothing for us to do

709
00:33:43,280 --> 00:33:45,800
Speaker 2: as a repair shop with a with a with a

710
00:33:45,840 --> 00:33:48,960
Speaker 2: program like Mitchell. You know, we will sit there and

711
00:33:49,280 --> 00:33:52,360
Speaker 2: just just work and the information is updated on the

712
00:33:52,400 --> 00:33:57,480
Speaker 2: back side back at Mitchell headquarters. And it's just it's

713
00:33:57,560 --> 00:34:00,880
Speaker 2: what the industry has become. And that is the evolvement, right,

714
00:34:00,960 --> 00:34:04,200
Speaker 2: Things just continue to evolve, and that's what Manager has done.

715
00:34:04,600 --> 00:34:09,160
Speaker 2: You know, Mitchell Manager Shop Management Software has just you

716
00:34:09,200 --> 00:34:11,720
Speaker 2: know it basically their texting program.

717
00:34:11,719 --> 00:34:12,799
Speaker 1: And we didn't really talk about it.

718
00:34:12,840 --> 00:34:14,520
Speaker 2: I mean, that isn't what what today was about and

719
00:34:14,560 --> 00:34:17,239
Speaker 2: I think we've touched on in the past, but for

720
00:34:17,320 --> 00:34:20,279
Speaker 2: a shop to be able to text and talk to

721
00:34:20,360 --> 00:34:23,600
Speaker 2: a customer and you know, we have Mitchell texting and

722
00:34:23,680 --> 00:34:26,879
Speaker 2: we just do their you know, everything's in a can job,

723
00:34:27,280 --> 00:34:29,480
Speaker 2: so we can have just a standard touch of the

724
00:34:29,480 --> 00:34:30,120
Speaker 2: button and say.

725
00:34:29,960 --> 00:34:32,040
Speaker 1: Hey, your car is ready for pick up. Boom.

726
00:34:32,280 --> 00:34:35,880
Speaker 2: It eliminates conversations. It saves time, and that's what's so

727
00:34:35,920 --> 00:34:38,920
Speaker 2: important because in the end, what a repair shop really

728
00:34:38,960 --> 00:34:43,440
Speaker 2: has to sell besides their knowledge, is time, time and parts,

729
00:34:43,840 --> 00:34:47,359
Speaker 2: time and information, time and material and you know, time

730
00:34:47,400 --> 00:34:49,279
Speaker 2: and time again, that's what a repair shop is up

731
00:34:49,320 --> 00:34:52,360
Speaker 2: against and it's just something that will continue to be

732
00:34:52,440 --> 00:34:54,319
Speaker 2: that way, and it's going to become that much more

733
00:34:54,320 --> 00:34:59,000
Speaker 2: complicated going forward because that's what auto repair is about and.

734
00:34:59,000 --> 00:35:00,000
Speaker 1: Will continue to be about.

735
00:35:00,400 --> 00:35:02,000
Speaker 2: Thanks for being here with me this week till the

736
00:35:02,080 --> 00:35:04,080
Speaker 2: next time I'm running ding and the car Doctor.

737
00:35:04,120 --> 00:35:05,799
Speaker 1: I really had a great time. I hope you did too,

738
00:35:05,840 --> 00:35:08,239
Speaker 1: and I enjoyed being with each and every one of you.

739
00:35:08,280 --> 00:35:11,560
Speaker 2: And I'm reminding you once again the mechanics aren't expensive.

740
00:35:11,719 --> 00:35:20,960
Speaker 1: They're prices. See