WEBVTT - Phone Tap: Problematic Promo Codes

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<v Speaker 1>One eight hundred d ui Away now offering free remote

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<v Speaker 1>consultations by phone or video conference for any criminal offense.

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<v Speaker 1>Trust Brooke, Jeffrey and Jose's friends with a free remote

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<v Speaker 1>consultation from Bradley Johnson Lawyers. Visit one eight hundred d

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<v Speaker 1>Uyowa dot com or call away all right, time for

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<v Speaker 1>the phone tap. And if you've ever had your partner

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<v Speaker 1>or your best friend make a big deal out of

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<v Speaker 1>something that really should be a big deal, yeah, is

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<v Speaker 1>it okay to tease them a little bit about Yeah? Well,

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<v Speaker 1>one of our listeners definitely think so, because his wife

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<v Speaker 1>was unhappy the other day with their food delivery service

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<v Speaker 1>after they screwed up on one little thing. Oh she

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<v Speaker 1>even sent an angry email about it. So we're gonna

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<v Speaker 1>come at her the best way we know how, with

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<v Speaker 1>extreme passive aggressiveness. And you know how angry people love that. Yeah,

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<v Speaker 1>oh yeah, it's your phone tap right now. It's another

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<v Speaker 1>on the twenties to I'm five. Hello. Hi, this is

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<v Speaker 1>Lizzie Cullen from hish Meal Delivery. I'm looking to speak

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<v Speaker 1>with Joanna. That is her. Hi, Joanna, I was just

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<v Speaker 1>calling because we got an email from you saying that

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<v Speaker 1>there was a mistake on one of your orders. Yeah.

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<v Speaker 1>I ordered six meals and one of them I ordered

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<v Speaker 1>was supposed to be a chicken stir fry, but it

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<v Speaker 1>came with beef instead. Oh that's not good. Yeah, that

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<v Speaker 1>shouldn't have happened. Thank you, m You know, if I'm

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<v Speaker 1>being one hundred percent honest, it did screw up my

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<v Speaker 1>whole week. I apologize for the inconvenience. We take customer

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<v Speaker 1>satisfaction very seriously, so I'd like to give you a

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<v Speaker 1>promo code for a free meal on us. Do you

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<v Speaker 1>have a pen? Yes, thank you. I appreciate that. Yeah,

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<v Speaker 1>you're welcome. So when you go to the checkout area,

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<v Speaker 1>you're just going to need to type in the words

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<v Speaker 1>hi maintenance. Okay, Oh do you need me to say

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<v Speaker 1>it again? Hi? I heard what you said, and I

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<v Speaker 1>don't appreciate it. Okay, Clearly we're not on the same

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<v Speaker 1>page here, So why don't you go ahead and you

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<v Speaker 1>tell me what you think the problem is. You're saying

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<v Speaker 1>to type in the word high maintenance because I made

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<v Speaker 1>a complaint about an order to you got one. Oh

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<v Speaker 1>my gosh, No, the codes are just generated automatically, so

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<v Speaker 1>don't take it personally. I mean, I find that hard

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<v Speaker 1>to voice. Well, I do feel bad and I definitely

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<v Speaker 1>didn't mean to hurt your feelings. And do you know what,

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<v Speaker 1>let me just add another meal to make it up

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<v Speaker 1>to you. Okay, fine, but I think if that is

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<v Speaker 1>randomly generated, then that's pretty offensive to people. You might

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<v Speaker 1>want to get in with somebody to fix that. Okay,

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<v Speaker 1>I'll make a note for our engineers. So when you

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<v Speaker 1>go to the checkout, I'm going to give you a

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<v Speaker 1>new promo code for the two meals. Okay, it'll be

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<v Speaker 1>three words. Do you still have your pin handy? Yeah? Okay,

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<v Speaker 1>I just want you to write this down. She's uh,

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<v Speaker 1>Karen what I'm sorry? Yeah? That can get confusing. No

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<v Speaker 1>punctuation and caring with the capital K. This is not accessible.

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<v Speaker 1>Can I stick to your supervisor? This is ridiculous? Okay, Hey,

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<v Speaker 1>you sound angry and I don't really know why are

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<v Speaker 1>you upset? Yes? I am. This is You need to

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<v Speaker 1>stop talking to me in that condescending tone and stop

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<v Speaker 1>making up stake codes. It's not my fault that you're

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<v Speaker 1>stuck in some customer service jobs. Someone's having a bad day.

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<v Speaker 1>I wasn't until I started speaking with you. I'm trying

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<v Speaker 1>to make a complaint about your company and having a

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<v Speaker 1>bad order. Yeah, beef, I'm complaining, and I don't need

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<v Speaker 1>you to mock me while I'm doing it. All right, Well,

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<v Speaker 1>I'll just tell you that my supervisor is available if

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<v Speaker 1>you want to talk to them. You just need to yes,

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<v Speaker 1>if I can speak to her right now for about it.

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<v Speaker 1>So you just need to go to our help page

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<v Speaker 1>and you type in two words. Oh, I can just

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<v Speaker 1>imagine what they are they thank you? Is that what

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<v Speaker 1>it is? Thank you? I wouldn't recommend writing that. You

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<v Speaker 1>can just write in phone tap excuse me, phone tap

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<v Speaker 1>it's two words or phone prank? Either one works. What

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<v Speaker 1>the fuck is going on right now? You're scary? This

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<v Speaker 1>is actually broke from the radio show Brook at Jeffrey

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<v Speaker 1>in the morning. We're doing a phone tap on you. No,

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<v Speaker 1>your husband Kyle set you up. I mean it is

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<v Speaker 1>a joke, so we are kidding. He said that the

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<v Speaker 1>meal they got wrong wasn't a big deal, so we

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<v Speaker 1>wanted to give you a bad time about it. Oh

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<v Speaker 1>my god. When you said she's a Karen, I was like, no,

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<v Speaker 1>she did, Oh I did. Yeah, And just for future purposes,

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<v Speaker 1>when you use the meal delivery. That people did say

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<v Speaker 1>next time you should use a promo code zero. That

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<v Speaker 1>one serious. Every morning was weekday mornings on the twenties

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<v Speaker 1>Broke and Jeffrey in the morning