1
00:00:00,160 --> 00:00:02,880
Speaker 1: One eight hundred d ui Away now offering free remote

2
00:00:02,880 --> 00:00:06,280
Speaker 1: consultations by phone or video conference for any criminal offense.

3
00:00:06,360 --> 00:00:09,000
Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote

4
00:00:09,000 --> 00:00:12,159
Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d

5
00:00:12,200 --> 00:00:16,880
Speaker 1: Uyowa dot com or call away all right, time for

6
00:00:16,920 --> 00:00:19,360
Speaker 1: the phone tap. And if you've ever had your partner

7
00:00:19,520 --> 00:00:21,400
Speaker 1: or your best friend make a big deal out of

8
00:00:21,440 --> 00:00:24,880
Speaker 1: something that really should be a big deal, yeah, is

9
00:00:24,880 --> 00:00:28,440
Speaker 1: it okay to tease them a little bit about Yeah? Well,

10
00:00:28,440 --> 00:00:30,960
Speaker 1: one of our listeners definitely think so, because his wife

11
00:00:31,000 --> 00:00:33,839
Speaker 1: was unhappy the other day with their food delivery service

12
00:00:34,240 --> 00:00:38,239
Speaker 1: after they screwed up on one little thing. Oh she

13
00:00:38,320 --> 00:00:42,400
Speaker 1: even sent an angry email about it. So we're gonna

14
00:00:42,400 --> 00:00:44,879
Speaker 1: come at her the best way we know how, with

15
00:00:45,120 --> 00:00:51,080
Speaker 1: extreme passive aggressiveness. And you know how angry people love that. Yeah,

16
00:00:51,080 --> 00:00:54,200
Speaker 1: oh yeah, it's your phone tap right now. It's another

17
00:00:56,160 --> 00:01:03,160
Speaker 1: on the twenties to I'm five. Hello. Hi, this is

18
00:01:03,200 --> 00:01:05,800
Speaker 1: Lizzie Cullen from hish Meal Delivery. I'm looking to speak

19
00:01:05,840 --> 00:01:09,360
Speaker 1: with Joanna. That is her. Hi, Joanna, I was just

20
00:01:09,440 --> 00:01:11,679
Speaker 1: calling because we got an email from you saying that

21
00:01:11,720 --> 00:01:15,000
Speaker 1: there was a mistake on one of your orders. Yeah.

22
00:01:15,080 --> 00:01:17,640
Speaker 1: I ordered six meals and one of them I ordered

23
00:01:17,760 --> 00:01:19,600
Speaker 1: was supposed to be a chicken stir fry, but it

24
00:01:19,640 --> 00:01:23,200
Speaker 1: came with beef instead. Oh that's not good. Yeah, that

25
00:01:23,200 --> 00:01:26,840
Speaker 1: shouldn't have happened. Thank you, m You know, if I'm

26
00:01:26,840 --> 00:01:29,200
Speaker 1: being one hundred percent honest, it did screw up my

27
00:01:29,200 --> 00:01:33,280
Speaker 1: whole week. I apologize for the inconvenience. We take customer

28
00:01:33,319 --> 00:01:36,000
Speaker 1: satisfaction very seriously, so I'd like to give you a

29
00:01:36,000 --> 00:01:38,399
Speaker 1: promo code for a free meal on us. Do you

30
00:01:38,440 --> 00:01:41,840
Speaker 1: have a pen? Yes, thank you. I appreciate that. Yeah,

31
00:01:41,880 --> 00:01:44,240
Speaker 1: you're welcome. So when you go to the checkout area,

32
00:01:44,360 --> 00:01:46,039
Speaker 1: you're just going to need to type in the words

33
00:01:46,319 --> 00:01:51,160
Speaker 1: hi maintenance. Okay, Oh do you need me to say

34
00:01:51,160 --> 00:01:55,080
Speaker 1: it again? Hi? I heard what you said, and I

35
00:01:55,120 --> 00:01:58,360
Speaker 1: don't appreciate it. Okay, Clearly we're not on the same

36
00:01:58,400 --> 00:02:00,840
Speaker 1: page here, So why don't you go ahead and you

37
00:02:00,920 --> 00:02:03,480
Speaker 1: tell me what you think the problem is. You're saying

38
00:02:03,480 --> 00:02:06,400
Speaker 1: to type in the word high maintenance because I made

39
00:02:06,400 --> 00:02:08,839
Speaker 1: a complaint about an order to you got one. Oh

40
00:02:08,960 --> 00:02:12,960
Speaker 1: my gosh, No, the codes are just generated automatically, so

41
00:02:13,200 --> 00:02:16,160
Speaker 1: don't take it personally. I mean, I find that hard

42
00:02:16,200 --> 00:02:20,080
Speaker 1: to voice. Well, I do feel bad and I definitely

43
00:02:20,080 --> 00:02:22,079
Speaker 1: didn't mean to hurt your feelings. And do you know what,

44
00:02:22,280 --> 00:02:23,960
Speaker 1: let me just add another meal to make it up

45
00:02:24,000 --> 00:02:26,440
Speaker 1: to you. Okay, fine, but I think if that is

46
00:02:26,560 --> 00:02:29,520
Speaker 1: randomly generated, then that's pretty offensive to people. You might

47
00:02:29,560 --> 00:02:32,000
Speaker 1: want to get in with somebody to fix that. Okay,

48
00:02:32,040 --> 00:02:34,920
Speaker 1: I'll make a note for our engineers. So when you

49
00:02:35,160 --> 00:02:36,680
Speaker 1: go to the checkout, I'm going to give you a

50
00:02:36,720 --> 00:02:39,840
Speaker 1: new promo code for the two meals. Okay, it'll be

51
00:02:39,880 --> 00:02:43,440
Speaker 1: three words. Do you still have your pin handy? Yeah? Okay,

52
00:02:43,600 --> 00:02:47,600
Speaker 1: I just want you to write this down. She's uh,

53
00:02:48,040 --> 00:02:51,880
Speaker 1: Karen what I'm sorry? Yeah? That can get confusing. No

54
00:02:52,040 --> 00:02:56,720
Speaker 1: punctuation and caring with the capital K. This is not accessible.

55
00:02:56,880 --> 00:03:00,239
Speaker 1: Can I stick to your supervisor? This is ridiculous? Okay, Hey,

56
00:03:00,320 --> 00:03:03,200
Speaker 1: you sound angry and I don't really know why are

57
00:03:03,280 --> 00:03:06,560
Speaker 1: you upset? Yes? I am. This is You need to

58
00:03:06,560 --> 00:03:09,120
Speaker 1: stop talking to me in that condescending tone and stop

59
00:03:09,160 --> 00:03:11,680
Speaker 1: making up stake codes. It's not my fault that you're

60
00:03:11,680 --> 00:03:16,240
Speaker 1: stuck in some customer service jobs. Someone's having a bad day.

61
00:03:16,560 --> 00:03:19,119
Speaker 1: I wasn't until I started speaking with you. I'm trying

62
00:03:19,160 --> 00:03:21,280
Speaker 1: to make a complaint about your company and having a

63
00:03:21,320 --> 00:03:24,840
Speaker 1: bad order. Yeah, beef, I'm complaining, and I don't need

64
00:03:24,880 --> 00:03:27,040
Speaker 1: you to mock me while I'm doing it. All right, Well,

65
00:03:27,040 --> 00:03:29,600
Speaker 1: I'll just tell you that my supervisor is available if

66
00:03:29,680 --> 00:03:31,480
Speaker 1: you want to talk to them. You just need to yes,

67
00:03:31,520 --> 00:03:33,440
Speaker 1: if I can speak to her right now for about it.

68
00:03:34,120 --> 00:03:35,840
Speaker 1: So you just need to go to our help page

69
00:03:35,840 --> 00:03:38,120
Speaker 1: and you type in two words. Oh, I can just

70
00:03:38,160 --> 00:03:40,080
Speaker 1: imagine what they are they thank you? Is that what

71
00:03:40,120 --> 00:03:44,640
Speaker 1: it is? Thank you? I wouldn't recommend writing that. You

72
00:03:44,680 --> 00:03:48,560
Speaker 1: can just write in phone tap excuse me, phone tap

73
00:03:48,600 --> 00:03:52,600
Speaker 1: it's two words or phone prank? Either one works. What

74
00:03:52,800 --> 00:03:55,480
Speaker 1: the fuck is going on right now? You're scary? This

75
00:03:55,560 --> 00:03:57,680
Speaker 1: is actually broke from the radio show Brook at Jeffrey

76
00:03:57,720 --> 00:04:01,400
Speaker 1: in the morning. We're doing a phone tap on you. No,

77
00:04:01,720 --> 00:04:08,160
Speaker 1: your husband Kyle set you up. I mean it is

78
00:04:08,160 --> 00:04:09,880
Speaker 1: a joke, so we are kidding. He said that the

79
00:04:09,920 --> 00:04:12,080
Speaker 1: meal they got wrong wasn't a big deal, so we

80
00:04:12,120 --> 00:04:14,320
Speaker 1: wanted to give you a bad time about it. Oh

81
00:04:14,400 --> 00:04:18,839
Speaker 1: my god. When you said she's a Karen, I was like, no,

82
00:04:18,960 --> 00:04:24,480
Speaker 1: she did, Oh I did. Yeah, And just for future purposes,

83
00:04:24,520 --> 00:04:26,720
Speaker 1: when you use the meal delivery. That people did say

84
00:04:26,760 --> 00:04:32,200
Speaker 1: next time you should use a promo code zero. That

85
00:04:32,240 --> 00:04:39,839
Speaker 1: one serious. Every morning was weekday mornings on the twenties

86
00:04:40,279 --> 00:04:42,600
Speaker 1: Broke and Jeffrey in the morning