Speaker 1: Don't answer the phone. Elvis Duran, the Elvis Duran phone tap.
Speaker 2: Oh, here comes Danielle with your phone tap.
Speaker 1: All right, dear Elvis. To my fiance, Chris and I
Speaker 1: went to Florida and had our flights all messed up.
Speaker 1: Due to this, our trip wasn't as great as it
Speaker 1: could have been. We've contacted the airlines that have gotten nowhere,
Speaker 1: so we're still waiting for some answers. I want you
Speaker 1: to call as a representative from the airline and just
Speaker 1: mess with my fiance. So I call him and Denise,
Speaker 1: his fiance gets in on it.
Speaker 2: Here's what I love about this phone tap.
Speaker 1: You know, every phone tap has a living breathing thing.
Speaker 2: This one. The guy stays very calm, Yeah, very cool
Speaker 2: and collected, and then you can hear him when he turns.
Speaker 1: Here's today's phone tap, Chris Campion. Please, it's Cheryl Burke.
Speaker 1: I'm calling from I'm calling about a letter sent from
Speaker 1: I guess Denise Rizzo. Oh okay, she sent us a
Speaker 1: letter obviously about your stay. Do you remember, Yes, I go.
Speaker 1: She wanted to know if you could be reimbursed for it. Yeah,
Speaker 1: And I'm just calling to tell you that there's no
Speaker 1: possible way to do that.
Speaker 3: It's possible.
Speaker 1: No, I mean, obviously it wasn't our fault.
Speaker 3: And so I know, I went through this already with
Speaker 3: someone else, and you know, I just decided I won't
Speaker 3: use the clutter anymore because.
Speaker 1: Well, that's your choice. I mean, we are the best
Speaker 1: air carrier out there.
Speaker 3: Well, you don't have very good customer service.
Speaker 1: Well, sir, you know I can't help mother nature.
Speaker 3: No, I know, well I must. I lost the whole
Speaker 3: days vacation. I lest the days pay money I had
Speaker 3: to pay for a hotel and night that it wasn't
Speaker 3: even down in Florida.
Speaker 1: Maybe if you had flown first class, we could have
Speaker 1: done something for you. But unfortunately, you.
Speaker 3: Know, if it's not you, I'm not first class, So
Speaker 3: I'm not important.
Speaker 1: I'm not saying you're not important.
Speaker 3: I'm just saying if I would have flown first class,
Speaker 3: you could have done something for me.
Speaker 1: I'm just saying that if you had spent a little
Speaker 1: bit more money, sometimes we're able to help those people out,
Speaker 1: if you know, you know, obviously the people in first
Speaker 1: class are a little bit more important than the people
Speaker 1: that are not in first place.
Speaker 3: Okay, I understand we want to keep.
Speaker 1: Those customers with champagne tastes and the people who have,
Speaker 1: you know, a little bit lower end taste, those are expendable,
Speaker 1: more disposable.
Speaker 3: Right now, you're telling me that I'm expendable and that
Speaker 3: if I had more money, you would be able to
Speaker 3: help me.
Speaker 1: I mean, is there a reason why you didn't fly
Speaker 1: first class? Can you not afford it or something?
Speaker 3: You don't even know me, You don't know, you don't
Speaker 3: know what i'ms and you don't you don't know anything
Speaker 3: about me.
Speaker 1: Well, it sounds like you're not worth that much, to
Speaker 1: be honest.
Speaker 3: Huh, thank you very much? Can I what's your name?
Speaker 1: My name is Cheryl Burke.
Speaker 3: I'm very disappointed you know your professional attitude. I don't
Speaker 3: want to listen to this anymore.
Speaker 1: And you you were insulted, just like I'm insulted. I mean,
Speaker 1: I don't need some ditzy blonde talking to me like that.
Speaker 2: Did you?
Speaker 3: Did you call to argue with me? Because really I don't.
Speaker 3: I don't need this. I was inconvenienced and I don't
Speaker 3: need to argue with you, Okay, I mean I don't
Speaker 3: understand what the point of this call is.
Speaker 1: Okay. The point of this call of this was from
Speaker 1: a nasty bitch this letter. Do you mind if I
Speaker 1: conference in this Denise person and ask her why she
Speaker 1: wrote me set a letter?
Speaker 3: Yes, I do mind because I don't like the way
Speaker 3: you're acting. I don't like the way you're talking and
Speaker 3: they you know, well, can you hold on professional?
Speaker 1: Can you hold on one second? Please? Hello Denise? This
Speaker 1: is Cheryl Burke from the SLIDA. How are you today?
Speaker 3: Sign?
Speaker 1: I have your fiance Chris on the other line. Chris,
Speaker 1: are you there?
Speaker 3: Yes, I'm here, and I'm.
Speaker 1: Just calling because I wanted to ask why you would
Speaker 1: write such a nasty letter to the company.
Speaker 3: Come on my way to work right now. I really
Speaker 3: don't have time today. Just hang up the phone. This
Speaker 3: lady is totally unprofessional. She's insulting you, and she's insulting me. Said,
Speaker 3: just hang up the phone, you know what. Hold on,
Speaker 3: I'm gonna hang up the phone because I am right now.
Speaker 3: She called you a ditsy blonde. She said if we
Speaker 3: had if we had no money, maybe she would be
Speaker 3: able to accommodate us.
Speaker 1: Are you that stupid? Do you really think you were
Speaker 1: going to get anywhere with this letter?
Speaker 3: You talk to me that way. I don't have time
Speaker 3: for you, Okay. I have to make a living. Okay,
Speaker 3: My living isn't calling up and insulting people that this
Speaker 3: is this is what I get from from my represent
Speaker 3: I don't have a customer servers.
Speaker 2: Are you're kidding me? Are you kidding me?
Speaker 1: Why are you so angry? Sir?
Speaker 3: Where you're sorting? You're calling my girlfriend and did a
Speaker 3: Ditsie broy my fliend saying I'm no that not even
Speaker 3: my girlfriend I see, I say it, Ditsie Bron.
Speaker 2: You're telling me that I'm expendable because and I gave
Speaker 2: you business, I'm expendable.
Speaker 3: Are you out of your mind?
Speaker 2: What kind of what kind of professional organization are you?
Speaker 2: What kind of corporation? Lauge corporate corporation are you? I
Speaker 2: was inconvenience here, I was inconvenience.
Speaker 3: And then I was treated miss food.
Speaker 2: I was treated wrongly at the primedy events had happened.
Speaker 3: I write a letter and I get a call back
Speaker 3: and with.
Speaker 2: An argument, sir, a christomers service.
Speaker 3: What was in it? The volume you're feeling that.
Speaker 2: Is your mind?
Speaker 3: Are you out of your mind?
Speaker 1: Sir? Listen? Your fiancee is still on the phone and
Speaker 1: she's here.
Speaker 3: You call her a ditchy bron Who are you?
Speaker 2: Who are you a g The first first definition of
Speaker 2: customer service of being professionals? Do you you need to
Speaker 2: go back to school?
Speaker 1: Man?
Speaker 2: Excuse you need to go back to school.
Speaker 1: You need it.
Speaker 3: You must be some kind of you must be at
Speaker 3: the beginning industry. So that's not how you're true to customer.
Speaker 3: This is how you're true to customer. You're not get
Speaker 3: a customer eye right like this, sir? Can you want
Speaker 3: to work? Listen shovel, I will be writing a letter
Speaker 3: about you. I'm very bump.
Speaker 2: I'm even more disappointed with about and everybody on the jobs.
Speaker 3: Right now.
Speaker 1: Your fiance is still on the phone and she's hearing
Speaker 1: you act like a lunatic.
Speaker 3: I'm not. I'm not acting like lunatic. You can't me
Speaker 3: to the point of my blooks boiling.
Speaker 1: Now, okay, I'm putting you on hold.
Speaker 3: No, no more, I gotta go back to work. Enough.
Speaker 3: We'll not have anything. We're always alving anything, so forget it.
Speaker 2: Wait, this is very important in somb I don't have.
Speaker 1: This is very important. We're just phone tapping you. This
Speaker 1: is Danielle Mon arrow and you've just been phone tapped.
Speaker 2: Be crazy.
Speaker 1: I'm gonna be Elvis Duran's phone tap. This phone tap
Speaker 1: was pre recorded permission granted by all participates the Elvis
Speaker 1: Terran phone tap only on Elvis Duran in the Morning
Speaker 1: Show