WEBVTT - Airline Isn’t Compensating For Your Problem

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<v Speaker 1>Don't answer the phone. Elvis Duran, the Elvis Duran phone tap.

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<v Speaker 2>Oh, here comes Danielle with your phone tap.

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<v Speaker 1>All right, dear Elvis. To my fiance, Chris and I

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<v Speaker 1>went to Florida and had our flights all messed up.

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<v Speaker 1>Due to this, our trip wasn't as great as it

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<v Speaker 1>could have been. We've contacted the airlines that have gotten nowhere,

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<v Speaker 1>so we're still waiting for some answers. I want you

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<v Speaker 1>to call as a representative from the airline and just

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<v Speaker 1>mess with my fiance. So I call him and Denise,

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<v Speaker 1>his fiance gets in on it.

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<v Speaker 2>Here's what I love about this phone tap.

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<v Speaker 1>You know, every phone tap has a living breathing thing.

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<v Speaker 2>This one. The guy stays very calm, Yeah, very cool

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<v Speaker 2>and collected, and then you can hear him when he turns.

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<v Speaker 1>Here's today's phone tap, Chris Campion. Please, it's Cheryl Burke.

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<v Speaker 1>I'm calling from I'm calling about a letter sent from

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<v Speaker 1>I guess Denise Rizzo. Oh okay, she sent us a

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<v Speaker 1>letter obviously about your stay. Do you remember, Yes, I go.

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<v Speaker 1>She wanted to know if you could be reimbursed for it. Yeah,

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<v Speaker 1>And I'm just calling to tell you that there's no

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<v Speaker 1>possible way to do that.

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<v Speaker 3>It's possible.

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<v Speaker 1>No, I mean, obviously it wasn't our fault.

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<v Speaker 3>And so I know, I went through this already with

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<v Speaker 3>someone else, and you know, I just decided I won't

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<v Speaker 3>use the clutter anymore because.

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<v Speaker 1>Well, that's your choice. I mean, we are the best

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<v Speaker 1>air carrier out there.

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<v Speaker 3>Well, you don't have very good customer service.

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<v Speaker 1>Well, sir, you know I can't help mother nature.

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<v Speaker 3>No, I know, well I must. I lost the whole

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<v Speaker 3>days vacation. I lest the days pay money I had

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<v Speaker 3>to pay for a hotel and night that it wasn't

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<v Speaker 3>even down in Florida.

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<v Speaker 1>Maybe if you had flown first class, we could have

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<v Speaker 1>done something for you. But unfortunately, you.

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<v Speaker 3>Know, if it's not you, I'm not first class, So

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<v Speaker 3>I'm not important.

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<v Speaker 1>I'm not saying you're not important.

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<v Speaker 3>I'm just saying if I would have flown first class,

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<v Speaker 3>you could have done something for me.

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<v Speaker 1>I'm just saying that if you had spent a little

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<v Speaker 1>bit more money, sometimes we're able to help those people out,

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<v Speaker 1>if you know, you know, obviously the people in first

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<v Speaker 1>class are a little bit more important than the people

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<v Speaker 1>that are not in first place.

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<v Speaker 3>Okay, I understand we want to keep.

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<v Speaker 1>Those customers with champagne tastes and the people who have,

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<v Speaker 1>you know, a little bit lower end taste, those are expendable,

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<v Speaker 1>more disposable.

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<v Speaker 3>Right now, you're telling me that I'm expendable and that

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<v Speaker 3>if I had more money, you would be able to

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<v Speaker 3>help me.

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<v Speaker 1>I mean, is there a reason why you didn't fly

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<v Speaker 1>first class? Can you not afford it or something?

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<v Speaker 3>You don't even know me, You don't know, you don't

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<v Speaker 3>know what i'ms and you don't you don't know anything

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<v Speaker 3>about me.

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<v Speaker 1>Well, it sounds like you're not worth that much, to

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<v Speaker 1>be honest.

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<v Speaker 3>Huh, thank you very much? Can I what's your name?

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<v Speaker 1>My name is Cheryl Burke.

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<v Speaker 3>I'm very disappointed you know your professional attitude. I don't

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<v Speaker 3>want to listen to this anymore.

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<v Speaker 1>And you you were insulted, just like I'm insulted. I mean,

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<v Speaker 1>I don't need some ditzy blonde talking to me like that.

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<v Speaker 2>Did you?

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<v Speaker 3>Did you call to argue with me? Because really I don't.

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<v Speaker 3>I don't need this. I was inconvenienced and I don't

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<v Speaker 3>need to argue with you, Okay, I mean I don't

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<v Speaker 3>understand what the point of this call is.

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<v Speaker 1>Okay. The point of this call of this was from

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<v Speaker 1>a nasty bitch this letter. Do you mind if I

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<v Speaker 1>conference in this Denise person and ask her why she

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<v Speaker 1>wrote me set a letter?

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<v Speaker 3>Yes, I do mind because I don't like the way

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<v Speaker 3>you're acting. I don't like the way you're talking and

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<v Speaker 3>they you know, well, can you hold on professional?

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<v Speaker 1>Can you hold on one second? Please? Hello Denise? This

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<v Speaker 1>is Cheryl Burke from the SLIDA. How are you today?

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<v Speaker 3>Sign?

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<v Speaker 1>I have your fiance Chris on the other line. Chris,

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<v Speaker 1>are you there?

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<v Speaker 3>Yes, I'm here, and I'm.

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<v Speaker 1>Just calling because I wanted to ask why you would

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<v Speaker 1>write such a nasty letter to the company.

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<v Speaker 3>Come on my way to work right now. I really

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<v Speaker 3>don't have time today. Just hang up the phone. This

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<v Speaker 3>lady is totally unprofessional. She's insulting you, and she's insulting me. Said,

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<v Speaker 3>just hang up the phone, you know what. Hold on,

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<v Speaker 3>I'm gonna hang up the phone because I am right now.

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<v Speaker 3>She called you a ditsy blonde. She said if we

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<v Speaker 3>had if we had no money, maybe she would be

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<v Speaker 3>able to accommodate us.

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<v Speaker 1>Are you that stupid? Do you really think you were

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<v Speaker 1>going to get anywhere with this letter?

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<v Speaker 3>You talk to me that way. I don't have time

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<v Speaker 3>for you, Okay. I have to make a living. Okay,

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<v Speaker 3>My living isn't calling up and insulting people that this

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<v Speaker 3>is this is what I get from from my represent

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<v Speaker 3>I don't have a customer servers.

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<v Speaker 2>Are you're kidding me? Are you kidding me?

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<v Speaker 1>Why are you so angry? Sir?

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<v Speaker 3>Where you're sorting? You're calling my girlfriend and did a

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<v Speaker 3>Ditsie broy my fliend saying I'm no that not even

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<v Speaker 3>my girlfriend I see, I say it, Ditsie Bron.

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<v Speaker 2>You're telling me that I'm expendable because and I gave

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<v Speaker 2>you business, I'm expendable.

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<v Speaker 3>Are you out of your mind?

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<v Speaker 2>What kind of what kind of professional organization are you?

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<v Speaker 2>What kind of corporation? Lauge corporate corporation are you? I

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<v Speaker 2>was inconvenience here, I was inconvenience.

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<v Speaker 3>And then I was treated miss food.

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<v Speaker 2>I was treated wrongly at the primedy events had happened.

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<v Speaker 3>I write a letter and I get a call back

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<v Speaker 3>and with.

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<v Speaker 2>An argument, sir, a christomers service.

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<v Speaker 3>What was in it? The volume you're feeling that.

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<v Speaker 2>Is your mind?

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<v Speaker 3>Are you out of your mind?

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<v Speaker 1>Sir? Listen? Your fiancee is still on the phone and

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<v Speaker 1>she's here.

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<v Speaker 3>You call her a ditchy bron Who are you?

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<v Speaker 2>Who are you a g The first first definition of

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<v Speaker 2>customer service of being professionals? Do you you need to

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<v Speaker 2>go back to school?

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<v Speaker 1>Man?

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<v Speaker 2>Excuse you need to go back to school.

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<v Speaker 1>You need it.

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<v Speaker 3>You must be some kind of you must be at

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<v Speaker 3>the beginning industry. So that's not how you're true to customer.

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<v Speaker 3>This is how you're true to customer. You're not get

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<v Speaker 3>a customer eye right like this, sir? Can you want

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<v Speaker 3>to work? Listen shovel, I will be writing a letter

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<v Speaker 3>about you. I'm very bump.

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<v Speaker 2>I'm even more disappointed with about and everybody on the jobs.

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<v Speaker 3>Right now.

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<v Speaker 1>Your fiance is still on the phone and she's hearing

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<v Speaker 1>you act like a lunatic.

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<v Speaker 3>I'm not. I'm not acting like lunatic. You can't me

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<v Speaker 3>to the point of my blooks boiling.

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<v Speaker 1>Now, okay, I'm putting you on hold.

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<v Speaker 3>No, no more, I gotta go back to work. Enough.

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<v Speaker 3>We'll not have anything. We're always alving anything, so forget it.

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<v Speaker 2>Wait, this is very important in somb I don't have.

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<v Speaker 1>This is very important. We're just phone tapping you. This

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<v Speaker 1>is Danielle Mon arrow and you've just been phone tapped.

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<v Speaker 2>Be crazy.

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<v Speaker 1>I'm gonna be Elvis Duran's phone tap. This phone tap

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<v Speaker 1>was pre recorded permission granted by all participates the Elvis

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<v Speaker 1>Terran phone tap only on Elvis Duran in the Morning

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<v Speaker 1>Show