WEBVTT - Samsung's Apple Stores; Cord Cutting Accelerates; Disabling Bixby; In-Car WiFi; SquareTrade gets iCracked 0:00:04.559 --> 0:00:08.119 Amazon buys Eero, a potential new way to save on 0:00:08.320 --> 0:00:13.119 spectrum Internet. Samsung opens its news stores just like Apple, 0:00:13.640 --> 0:00:16.040 And are you willing to share your ring. 0:00:16.120 --> 0:00:19.680 Video doorbell feed with the police. What's going on? I'm 0:00:19.760 --> 0:00:20.320 Rich Demiro. 0:00:20.600 --> 0:00:23.400 This is Rich on Tech, the podcast where I talk 0:00:23.480 --> 0:00:25.520 about all the things I think you should know that 0:00:25.600 --> 0:00:28.960 happened this week in technology, plus I take your phone 0:00:28.960 --> 0:00:29.920 calls live. 0:00:30.680 --> 0:00:32.639 What's going on? I'm Rich Demiro, the. 0:00:32.600 --> 0:00:35.839 Tech reporter at KTLA five News in Los Angeles, and 0:00:36.360 --> 0:00:38.400 this is for me to kind of expand on all 0:00:38.479 --> 0:00:40.680 the stuff that I talk about throughout the week that 0:00:40.720 --> 0:00:43.320 I just think is interesting that happened in the tech week. 0:00:43.360 --> 0:00:46.879 It is not a comprehensive look at every single thing 0:00:46.920 --> 0:00:49.800 that happened in technology, but it's mainly the stuff that 0:00:50.000 --> 0:00:52.160 I think is interesting I think you should know about. 0:00:52.479 --> 0:00:55.480 And of course your calls will take your first call 0:00:55.600 --> 0:00:58.240 in just a little bit. But first let's talk about 0:00:58.280 --> 0:01:01.760 some of the big news this week. Amazon dominating the 0:01:01.760 --> 0:01:06.440 headlines in several ways. Number One, they totally ditched their 0:01:06.640 --> 0:01:11.520 East Coast headquarters HQ two in New York City, more 0:01:11.560 --> 0:01:16.160 specifically Queens in New York. So that is not happening, 0:01:16.319 --> 0:01:17.560 And I'm not going to spend a whole bunch of 0:01:17.600 --> 0:01:19.560 time on that because you've probably heard it over and 0:01:19.600 --> 0:01:22.600 over and over, and realistically, for the average consumer, it 0:01:22.680 --> 0:01:24.759 does not affect you. And what I like to talk 0:01:24.800 --> 0:01:27.520 about when it comes to technology is stuff that affects 0:01:27.600 --> 0:01:28.720 the average person. 0:01:29.200 --> 0:01:31.720 So you're still going to get your packages just fine. 0:01:31.800 --> 0:01:32.959 But the fact that New York. 0:01:32.840 --> 0:01:37.640 City and the unions and politics got involved in this 0:01:37.680 --> 0:01:42.040 whole Amazon debacle over there does not really affect you 0:01:42.160 --> 0:01:44.320 unless you live in Queens, unless you put a big 0:01:44.360 --> 0:01:48.400 down payment on a condo in Queens thinking that this 0:01:48.560 --> 0:01:51.240 was going to be the next big place. But realistically, 0:01:51.400 --> 0:01:54.120 I think the bigger news for the average person this 0:01:54.240 --> 0:01:57.920 week is the fact that Amazon is acquiring euro And 0:01:58.000 --> 0:02:00.920 if you've listened to me talk at all, you know 0:02:01.080 --> 0:02:03.960 I've talked about Eo a lot. And what Eero is 0:02:04.080 --> 0:02:07.280 it is a smart Wi Fi system for your home, 0:02:07.880 --> 0:02:10.920 otherwise known as a mesh Wi Fi network. And so 0:02:10.960 --> 0:02:12.400 what you do is you put a whole bunch of 0:02:12.400 --> 0:02:17.280 these little network appliances in your home and they all 0:02:17.320 --> 0:02:19.960 work together to give you really good Internet. And sometimes 0:02:20.000 --> 0:02:21.720 they get the question of hey, rich if I buy 0:02:21.760 --> 0:02:24.200 one of these systems. Do I still need internet from 0:02:24.200 --> 0:02:25.799 my company like Spectrum or. 0:02:25.760 --> 0:02:26.840 AT and T. Yes. 0:02:27.400 --> 0:02:30.799 This is just a system that broadcasts the Internet throughout 0:02:30.800 --> 0:02:33.639 your house. And if you haven't used one of these before, 0:02:33.800 --> 0:02:36.760 they are pretty amazing. They make the Internet in your 0:02:36.760 --> 0:02:40.400 house work really, really well. And I've had this for 0:02:40.440 --> 0:02:43.359 a couple of years. Actually interviewed the guy who started 0:02:43.360 --> 0:02:46.200 this company, Nick Weaver, many years ago. He came to 0:02:46.280 --> 0:02:49.079 KTLA when they were just a little baby startup and 0:02:49.880 --> 0:02:51.960 we talked about it and it was such a new concept, 0:02:51.960 --> 0:02:54.520 and it was also very expensive, and it's still kind 0:02:54.520 --> 0:02:57.320 of pricey. It's more expensive than your typical router. But 0:02:57.919 --> 0:03:00.720 I always tell people, if you get one of the systems, 0:03:01.120 --> 0:03:03.120 you are going to have the best Internet in your 0:03:03.160 --> 0:03:05.959 home and you're getting what you pay for. So why 0:03:05.960 --> 0:03:11.760 does Amazon want this company? Well, mainly it's because they 0:03:11.840 --> 0:03:15.560 are now a platform company where they now have Wi 0:03:15.560 --> 0:03:19.480 Fi that works in people's homes. So by enabling better 0:03:19.480 --> 0:03:21.679 Wi Fi and people's homes, all the products that people 0:03:21.720 --> 0:03:25.200 are buying from Amazon will now work better in people's homes. 0:03:25.240 --> 0:03:29.279 Products like Alexa and the Echo. Of course, running Alexa 0:03:29.360 --> 0:03:34.320 products like Amazon fireTV products like ring video doorbells, products 0:03:34.360 --> 0:03:38.520 like Amazon's cloud video cameras, so all these things, tablets, 0:03:38.560 --> 0:03:41.200 I mean, there's so many things that Amazon sells, Amazon Shopping, 0:03:41.200 --> 0:03:45.280 Amazon Prime. Now anything that you do in your home 0:03:45.320 --> 0:03:49.640 with Internet will now work better because of this acquisition. 0:03:50.160 --> 0:03:53.440 So over at Amazon they said, we're incredibly impressed with 0:03:53.440 --> 0:03:55.520 the Euro team and how quickly they invented a Wi 0:03:55.520 --> 0:03:58.840 Fi solution that makes connected devices just work. And then 0:03:59.160 --> 0:04:01.480 Nick Weaver said, as we started with Wi Fi because 0:04:01.480 --> 0:04:04.480 it's the foundation of the modern home. Every customer deserves 0:04:04.560 --> 0:04:08.720 reliable and secure Wi Fi in every room. So the 0:04:08.920 --> 0:04:10.480 bad side of this, and by the way, some of 0:04:10.480 --> 0:04:13.080 the benefits of having one of these systems is you 0:04:13.120 --> 0:04:15.400 don't have any dead zones in your house. You can 0:04:15.400 --> 0:04:18.920 put parental controls on your network level, you could run 0:04:18.960 --> 0:04:22.720 speed tests, you can see what's associated with the what 0:04:22.800 --> 0:04:26.120 devices are on your Internet connection at any time. So 0:04:26.160 --> 0:04:28.360 for instance, in my house, I have a regular network 0:04:28.400 --> 0:04:30.880 and also a guest network. And by the way, if 0:04:30.880 --> 0:04:32.560 you do have one of these systems, if you have 0:04:32.640 --> 0:04:36.479 an eurosystem, something that a lot of you guys don't 0:04:36.520 --> 0:04:39.320 realize is when people come to your home, you do 0:04:39.400 --> 0:04:42.280 not have to give them the password to your internet. 0:04:43.200 --> 0:04:45.400 So number one, there's a guest network that you should 0:04:45.440 --> 0:04:47.800 have activated in your EUO app. So if you haven't 0:04:47.800 --> 0:04:49.520 downloaded the app to your phone, which I think you 0:04:49.560 --> 0:04:51.920 need to to set it up. If you haven't done that, 0:04:51.960 --> 0:04:54.120 download the app to your phone and then when someone 0:04:54.120 --> 0:04:57.159 comes to your house, go into your app, the euro app, 0:04:57.200 --> 0:05:00.479 and look in the settings and look under guests Access 0:05:00.520 --> 0:05:02.440 and there's a little QR code. All they have to 0:05:02.480 --> 0:05:06.599 do is hold their iPhone camera over that QR code 0:05:06.880 --> 0:05:09.440 and it will link them up to your guest Wi 0:05:09.440 --> 0:05:12.520 Fi network. It is really cool. It's really fast, and 0:05:12.520 --> 0:05:14.520 that way you don't have to share network passwords and 0:05:14.560 --> 0:05:16.960 all that stuff. If you are going to share network password, 0:05:17.279 --> 0:05:19.960 just share the guest Wi Fi access. And the reason 0:05:19.960 --> 0:05:22.960 why we like a guest access is because they are 0:05:23.080 --> 0:05:27.680 limited to less access to your main network, so they 0:05:27.680 --> 0:05:30.360 can't really tweak with things, change settings, all that good stuff. 0:05:30.400 --> 0:05:32.200 So it kind of keeps them in a and you know, 0:05:32.279 --> 0:05:34.200 they can still get internet, but it just kind of 0:05:34.279 --> 0:05:38.960 keeps people in check. So I think that the downside 0:05:39.040 --> 0:05:42.120 of Amazon acquiring Ero is really the fact that now 0:05:42.160 --> 0:05:45.160 we have a big company getting bigger. You know, Amazon 0:05:45.240 --> 0:05:48.480 just continues to absorb these other little companies, and at 0:05:48.480 --> 0:05:50.960 this point, it's really tough to have a startup that 0:05:51.080 --> 0:05:54.120 is not absorbed by one of the giant companies, whether 0:05:54.240 --> 0:05:59.239 it is Amazon, whether it's Microsoft, whether it's Google, whether 0:05:59.279 --> 0:06:03.720 it's Facebook, Book, all these companies are Apple. All these 0:06:03.720 --> 0:06:09.280 companies now basically purchase up any cool startup. Which it's 0:06:09.320 --> 0:06:12.200 funny because if you're a startup, yeah, the end game 0:06:12.320 --> 0:06:14.480 is that you either want to become gigantic or you 0:06:14.560 --> 0:06:15.040 want to. 0:06:15.279 --> 0:06:16.760 Have one of these big companies by you. 0:06:17.160 --> 0:06:19.480 But it's kind of interesting for the consumer at this 0:06:19.600 --> 0:06:23.839 point that now we're just seeding more of our information 0:06:23.960 --> 0:06:27.440 and more of our data to Amazon. And while Eero 0:06:27.600 --> 0:06:29.560 says that it's private and they're not sharing what you 0:06:29.600 --> 0:06:32.599 do on your home Wi Fi network with Amazon, you 0:06:32.720 --> 0:06:35.000 never know how they're going to use the data that 0:06:35.040 --> 0:06:39.120 they got in this acquisition because your internet is basically 0:06:39.120 --> 0:06:41.680 ground zero for everything that happens in your house, whether 0:06:41.720 --> 0:06:44.919 you're doing smart home devices or what you're surfing or 0:06:45.520 --> 0:06:48.360 what you're streaming, it all goes through your internet. So 0:06:48.839 --> 0:06:52.440 Amazon definitely gets a lot of data in this transaction 0:06:52.680 --> 0:06:55.560 as well. A net from Sunland you're on with Rich. 0:06:56.160 --> 0:06:57.679 Hello, welcome to the show. 0:06:59.000 --> 0:07:04.640 Thank you. My question is kind of weird, But if 0:07:04.640 --> 0:07:11.120 you have a twenty ten automobile and it's equipped with Bluetooth, 0:07:11.880 --> 0:07:14.240 is there any way you can get Wi Fi installed 0:07:14.240 --> 0:07:14.960 to the vehicle? 0:07:16.680 --> 0:07:19.520 There actually is, Yes, there's a couple of products that 0:07:19.560 --> 0:07:20.240 you can add. 0:07:21.120 --> 0:07:21.760 One of them. 0:07:22.120 --> 0:07:24.680 Basically, Verizon and T Mobile both make a product, and 0:07:24.800 --> 0:07:30.040 Sprint I believe, so Verizons is uh let's see, oh gosh. 0:07:29.720 --> 0:07:30.280 What is I know? 0:07:30.360 --> 0:07:34.000 One of them is called hum h M h u 0:07:34.200 --> 0:07:38.640 M so Verizon hum uh And it's basically a little 0:07:38.640 --> 0:07:40.760 device that you pop into your cars. 0:07:40.960 --> 0:07:42.040 I think it's called like an. 0:07:42.280 --> 0:07:46.960 ODB oh gosh, ODB port something like that, and you 0:07:47.040 --> 0:07:49.080 plug this thing into the bottom of your car and 0:07:49.120 --> 0:07:51.320 it will link onto the Verizon network and give you 0:07:51.360 --> 0:07:53.320 a Wi Fi hotspot in your car. So that's just 0:07:53.360 --> 0:07:55.480 one option. T Mobile has one. 0:07:55.560 --> 0:07:56.880 Okay, what about Sprint? 0:07:57.280 --> 0:08:01.280 Yes, Sprint with Sprint Okay, Sprint just came out with one. Actually, 0:08:01.600 --> 0:08:06.280 so Sprint is there's is called Sprint Drive and it's 0:08:06.320 --> 0:08:08.720 the same thing. You plug it into your car and 0:08:08.760 --> 0:08:10.720 that's how it works. It kind of, you know, goes 0:08:10.760 --> 0:08:14.120 off their network. And I'm looking at the price here. 0:08:14.280 --> 0:08:17.360 It looks like it is twenty four months. Oh, it 0:08:17.360 --> 0:08:19.800 looks like it's free. So if you if you do 0:08:19.880 --> 0:08:22.320 it for twenty four months. So what they do is 0:08:22.360 --> 0:08:24.240 they get you on the plan. You got to pay 0:08:24.240 --> 0:08:27.280 for the plan. So it looks like unlimited plan is 0:08:27.320 --> 0:08:30.280 like twenty five a month, a two gig plan is 0:08:30.360 --> 0:08:33.199 ten dollars a month. And of course I'm assuming you 0:08:33.240 --> 0:08:36.000 could add that right to your plan that you have 0:08:36.120 --> 0:08:40.199 with Sprint. So but again it's called Sprint Drive and yeah, 0:08:40.200 --> 0:08:42.360 it'll it'll basically, once you pop this thing in, it'll 0:08:42.400 --> 0:08:44.800 latch onto the Sprint network and then it'll create a 0:08:44.800 --> 0:08:46.800 Wi Fi hotspot in your car that you can use 0:08:46.800 --> 0:08:48.120 for whatever you want. 0:08:48.760 --> 0:08:50.160 Thank you, all right, You're rich. 0:08:50.360 --> 0:08:52.200 Good day, all right, Arnette, Thanks for calling in. 0:08:52.200 --> 0:08:52.880 Appreciate it. 0:08:53.280 --> 0:08:55.800 Well. One of the most popular questions I get is 0:08:55.960 --> 0:08:59.240 about cord cutting. Everyone wants to know how do I 0:08:59.280 --> 0:09:01.640 cut the cord, how do I save some money? And 0:09:01.760 --> 0:09:05.000 how do I subscribe to some of these newer services, 0:09:05.040 --> 0:09:08.720 like we all know Netflix, but there's others like Direct TV. Now, 0:09:09.120 --> 0:09:12.360 there's Sling TV, there's Hulu TV. There's a whole bunch 0:09:12.360 --> 0:09:14.520 of them, and there's only more coming down the pipe 0:09:14.559 --> 0:09:18.360 as well. We've got lots of new services. But the 0:09:18.360 --> 0:09:21.960 headline at a variety is that the five biggest pay 0:09:22.000 --> 0:09:26.520 television providers. These are the traditional kind of like cable services, Comcast, 0:09:26.600 --> 0:09:31.920 AT and T, DirecTV, Charter, Dish, and Verizon everyone lost customers. 0:09:32.400 --> 0:09:37.840 So three point two customers three point two million customers 0:09:38.200 --> 0:09:42.840 total among these big companies were lost in the past year. 0:09:43.280 --> 0:09:45.559 So that's a lot of people. So one of the 0:09:45.600 --> 0:09:47.839 most popular questions I get, like I said, is about 0:09:47.880 --> 0:09:51.800 cord cutting. People want to cut the cord. And here's 0:09:51.880 --> 0:09:55.320 my theory on this is, I don't really see chord 0:09:55.400 --> 0:09:59.760 cutting as necessarily a money saving trick anymore. It used 0:09:59.760 --> 0:10:01.400 to be you could save a lot of money. Right 0:10:01.440 --> 0:10:04.040 you're paying a couple hundred dollars to these big companies, 0:10:04.520 --> 0:10:06.920 and now you'd just be paying you know, fifteen ninety 0:10:06.960 --> 0:10:09.400 nine or something to Netflix, or you know, ten dollars 0:10:09.400 --> 0:10:10.400 to Netflix, whatever it is. 0:10:10.840 --> 0:10:11.840 But here's what's happened. 0:10:12.600 --> 0:10:15.680 The more people cut the cord, the more these companies 0:10:15.720 --> 0:10:18.600 get smart, and the more other services pop up. So 0:10:19.120 --> 0:10:21.360 I look at myself and I'm paying forty dollars a 0:10:21.360 --> 0:10:24.360 month for DirecTV. Now I'm paying sixty dollars for my 0:10:24.400 --> 0:10:28.240 internet connection, whereas my internet connection might have used to 0:10:28.280 --> 0:10:32.400 cost only thirty dollars. So it's interesting how we're watching 0:10:32.520 --> 0:10:36.960 all these companies jack the fees on the streaming services. 0:10:37.280 --> 0:10:40.240 So I don't really think these big companies are crying. 0:10:40.280 --> 0:10:42.640 I think, yes, they're losing a lot of customers, but 0:10:42.720 --> 0:10:44.840 I don't think if you if you think Dish Network 0:10:44.880 --> 0:10:49.240 thinks that they are going to have satellite viewers, you know, 0:10:49.320 --> 0:10:51.760 in the next ten years, I think they're planning for 0:10:51.800 --> 0:10:55.480 the fact that everyone is going to switch gears into 0:10:55.520 --> 0:10:58.880 an Internet delivered system, and it just makes sense. In fact, 0:10:58.880 --> 0:11:00.840 I think they like it. When I had Direct TV 0:11:00.920 --> 0:11:02.800 come to my house, I couldn't tell you how expensive 0:11:02.840 --> 0:11:05.640 it was for them to come here and install. 0:11:05.240 --> 0:11:06.520 This dish on my roof. 0:11:07.040 --> 0:11:09.839 So now, of course I ended up paying because I 0:11:09.920 --> 0:11:11.480 broke my contract, so I had to pay them like 0:11:11.480 --> 0:11:14.040 four hundred dollars to get out of it. But the 0:11:14.080 --> 0:11:17.040 reality is it costs big money for these companies to 0:11:17.040 --> 0:11:20.040 come to your house to install the network, to install 0:11:20.080 --> 0:11:23.920 the wiring, to install the boxes, to run the cables 0:11:23.920 --> 0:11:26.760 for the TVs. So I personally think that all these 0:11:26.800 --> 0:11:29.480 companies kind of like what's happening. And when it comes 0:11:29.520 --> 0:11:32.800 to something like Comcast or AT and T or Charter 0:11:32.840 --> 0:11:36.360 which owns Spectrum, I mean they also own the cable 0:11:36.400 --> 0:11:40.120 pipes that come to your house. So until the networks 0:11:40.160 --> 0:11:43.440 come along, the wireless networks come along, that can really 0:11:43.559 --> 0:11:46.360 take over your home Internet, and we haven't seen that 0:11:46.400 --> 0:11:48.560 in a big way just yet. I think they're still 0:11:48.600 --> 0:11:52.719 sitting pretty good, in a pretty good position. Yes, are 0:11:52.760 --> 0:11:56.080 things changing, Yes, are things evolving. Absolutely, But if you 0:11:56.080 --> 0:11:59.240 look at it up Comcast, you know they own Internet 0:11:59.240 --> 0:12:02.960 and a lot of the direct TV, and AT and T, yeah, 0:12:02.960 --> 0:12:05.160 they own a lot of Internet. They also own DirecTV 0:12:05.280 --> 0:12:11.160 now Dish network, they own Sling TV, Verizon they own 0:12:11.320 --> 0:12:13.760 well they're gonna own you know, these five G networks 0:12:13.800 --> 0:12:15.680 that they're putting out all over the US or they're 0:12:15.679 --> 0:12:18.240 trying to. So again, they know that they're gonna capture 0:12:18.240 --> 0:12:20.800 a lot of those wireless customers as well. And they 0:12:20.840 --> 0:12:22.920 ditched FiOS in a lot of places too, so they 0:12:22.960 --> 0:12:26.640 don't even care about their cable companies. And then who 0:12:26.720 --> 0:12:28.520 else do we have and I miss anyone. Charter is 0:12:28.559 --> 0:12:32.520 obviously Spectrum. They own the internet pipes and you know, 0:12:32.559 --> 0:12:35.439 so the reality is you can save money right now 0:12:35.679 --> 0:12:38.000 and by cutting all these services, Like for me, I 0:12:38.040 --> 0:12:39.520 was paying I think it was I think it was 0:12:39.520 --> 0:12:42.440 about two hundred dollars a month to direct TV and 0:12:42.480 --> 0:12:44.920 now I have direct TV Now which is forty I 0:12:44.960 --> 0:12:49.280 also have you know, I have Netflix, which is another 0:12:49.360 --> 0:12:51.600 sixteen dollars a month, And I think that's it for 0:12:51.679 --> 0:12:55.720 my main services. But the reality is they're just going 0:12:55.800 --> 0:12:58.400 to keep uping these prices. We've already seen Netflix up 0:12:58.400 --> 0:13:00.800 its prices. I've already been in the two years I've 0:13:00.800 --> 0:13:02.800 been a Direct TV Now customer, my price is gone 0:13:02.840 --> 0:13:05.319 up by five dollars. So we're noticing the same kind 0:13:05.360 --> 0:13:08.920 of trend that we saw with wired cable that we're 0:13:08.920 --> 0:13:11.640 seeing with all these streaming services. They just continue to 0:13:11.880 --> 0:13:14.319 up the rates over the years. And by the way, 0:13:14.320 --> 0:13:16.400 we're going to see a couple of new services. According 0:13:16.400 --> 0:13:20.200 to Variety, Disney Plus a lot of parents very excited 0:13:20.200 --> 0:13:23.840 for what Disney Plus is gonna do. WarnerMedia they are 0:13:23.920 --> 0:13:26.120 going to have a new streaming service. And don't forget 0:13:26.160 --> 0:13:30.040 they own CNN and a whole bunch of other networks, NBCUniversal, 0:13:30.440 --> 0:13:32.920 they own a whole bunch of networks like E and 0:13:33.160 --> 0:13:37.080 a ton of cable channels. So again, the funny thing 0:13:37.200 --> 0:13:40.040 that we're not seeing in this world of cord cutting 0:13:40.120 --> 0:13:43.200 is what consumers wanted all along from the beginning, and 0:13:43.240 --> 0:13:46.320 that is the ability to subscribe to individual channels that 0:13:46.320 --> 0:13:49.400 they enjoy. So, for instance, if you're into golf, what 0:13:49.480 --> 0:13:52.040 channel do you want in your cable network? All you 0:13:52.080 --> 0:13:54.320 want is the golf channel that's your favorite. That's the 0:13:54.360 --> 0:13:56.439 only one. You pay five bucks a month for that easily. 0:13:56.720 --> 0:13:59.000 If you're into entertainment, all you want is a standalone 0:13:59.040 --> 0:14:03.360 subscription to E. If you're into news, all you want 0:14:03.440 --> 0:14:06.480 is a standalone CNN subscription or something like that. But 0:14:06.559 --> 0:14:09.560 we haven't seen all these channels break out. We have 0:14:09.679 --> 0:14:12.600 seen a couple of premium channels breakout, like I think 0:14:12.640 --> 0:14:15.080 you can get Showtime on its own. I think you 0:14:15.120 --> 0:14:17.760 can get Obviously, you can get HBO on its own. 0:14:17.800 --> 0:14:19.840 I think they were the first to do it, and 0:14:20.240 --> 0:14:22.080 let's see. The other one is Stars that you can 0:14:22.120 --> 0:14:23.320 get on sown as well. 0:14:23.480 --> 0:14:24.600 But we haven't seen. 0:14:24.400 --> 0:14:27.240 These little cable channels really break out, like the Food Network. 0:14:27.400 --> 0:14:29.440 I mean, some people just love the Food Network and 0:14:29.480 --> 0:14:32.120 would pay, you know, three dollars a month just to 0:14:32.120 --> 0:14:34.360 have Food Network, and it would save them eighty bucks 0:14:34.400 --> 0:14:37.000 a month on the other channels that they don't care about. 0:14:37.760 --> 0:14:41.520 So again we're seeing all these companies. The trend is 0:14:41.560 --> 0:14:45.840 that the wired companies and the satellite companies are losing subscribers, 0:14:46.200 --> 0:14:49.000 but we are seeing an uptake in some of the 0:14:49.200 --> 0:14:53.160 streaming services. And one interesting note that they mentioned in 0:14:53.200 --> 0:14:56.880 this article from Variety, Todd Spangler's the author here is 0:14:57.240 --> 0:15:00.280 these virtual PayTV services have a much lower subscri fiber 0:15:00.360 --> 0:15:02.320 acquisition costs. Like I mentioned, they don't have to come 0:15:02.320 --> 0:15:04.440 to your house to do anything. You just download an 0:15:04.440 --> 0:15:07.120 app to your Apple TV and next thing you know, 0:15:07.160 --> 0:15:11.680 you're watching YouTube TV or HBO. But they also have 0:15:11.840 --> 0:15:15.040 higher churn. You can easily cancel these services. So when 0:15:15.040 --> 0:15:17.720 you had cable, you had to physically get rid of 0:15:17.720 --> 0:15:21.040 the cable box. When I my my Dish Direct TV 0:15:21.240 --> 0:15:23.560 and Dish Network. I had Dish back in the day, 0:15:24.000 --> 0:15:26.160 I had to send back my DVR. It was a 0:15:26.200 --> 0:15:28.440 big pain in the butt because you know, they're like, 0:15:28.480 --> 0:15:30.240 you know, you're gonna lose all your recordings and you 0:15:30.280 --> 0:15:32.440 gotta They wanted me to go up to the dish 0:15:32.480 --> 0:15:34.760 and take off the transmitter. I said, no way am 0:15:34.760 --> 0:15:37.080 I ever doing that. You can come here and take 0:15:37.120 --> 0:15:39.040 the transmitter off, but no, I'm not doing I'm not 0:15:39.080 --> 0:15:42.040 climbing on top of my house and doing that. Direct 0:15:42.040 --> 0:15:44.360 TV did not ask me to do that, I don't believe. 0:15:44.600 --> 0:15:46.280 But yeah, dish wanted me to go up on the 0:15:46.280 --> 0:15:50.480 tree and grab the the whatever the transmitter was off 0:15:50.520 --> 0:15:52.520 the dish and I said, no, not doing that. I'll 0:15:52.560 --> 0:15:54.480 send back your box, but I'm not doing that. But 0:15:54.600 --> 0:15:56.560 here's something I thought was pretty interesting. Saw this on 0:15:56.600 --> 0:15:59.520 Reddit Los Angeles. This guy says he just got his 0:15:59.520 --> 0:16:02.800 Spectrum Internet only bill lowered from sixty five ninety nine 0:16:02.840 --> 0:16:06.160 a month to fifty ninety nine for one hundred megabits 0:16:06.240 --> 0:16:06.920 per second. 0:16:07.240 --> 0:16:09.320 Now I pay on mine. 0:16:10.120 --> 0:16:13.920 I believe it's fifty five a month, so I'm ten 0:16:13.960 --> 0:16:16.520 dollars lower. Now, I will tell you they did try. 0:16:16.520 --> 0:16:18.200 So I was on the promotion. It was forty five 0:16:18.240 --> 0:16:20.320 bucks a month for one hundred and then all of 0:16:20.360 --> 0:16:22.760 a sudden, my promotion ended after a year. I called 0:16:22.760 --> 0:16:25.200 in because it went to sixty five ninety nine and 0:16:25.360 --> 0:16:26.040 they didn't care. 0:16:26.440 --> 0:16:27.720 And that's what he says in his. 0:16:29.360 --> 0:16:31.720 Comment, he says, for the past five months, I've been 0:16:31.760 --> 0:16:33.720 pissed that I had to pay sixty five ninety five 0:16:33.760 --> 0:16:36.440 a month after the forty five ninety nine new customer 0:16:36.480 --> 0:16:38.840 promo year was up. And he said he called and 0:16:38.880 --> 0:16:41.480 threatened to switch services. They didn't care. Now, I will 0:16:41.520 --> 0:16:44.720 tell you I've called Spectrum now about three times since 0:16:44.720 --> 0:16:46.880 I've been a customer for I think the past two years, 0:16:47.120 --> 0:16:50.000 and they do not care. They know that you are 0:16:50.080 --> 0:16:53.320 streaming all kinds of stuff like Netflix, and they know 0:16:53.400 --> 0:16:56.760 that your providers are limited. They know that you probably 0:16:56.760 --> 0:16:59.480 only have one other choice when it comes to internet 0:16:59.520 --> 0:17:02.280 coming into your house, so they do not care. You 0:17:02.320 --> 0:17:04.240 can threaten to quit all you want. I called the 0:17:04.240 --> 0:17:06.160 other day and I threatened to quit. They literally did 0:17:06.200 --> 0:17:08.919 not care. Now they said, okay, that's fine, let me 0:17:08.920 --> 0:17:11.160 transfer you. They were going to transfer me to another 0:17:11.200 --> 0:17:14.120 department to see if they can figure out a deal. 0:17:14.520 --> 0:17:16.359 But I didn't get that far because I waited on 0:17:16.400 --> 0:17:17.960 hold for ten minutes and I just couldn't put up 0:17:17.960 --> 0:17:18.520 with it anymore. 0:17:18.880 --> 0:17:20.400 But what we're. 0:17:20.240 --> 0:17:22.680 Seeing is these companies don't care. 0:17:22.720 --> 0:17:22.880 Now. 0:17:22.920 --> 0:17:24.880 This guy, what he says is he got a piece 0:17:24.920 --> 0:17:27.639 of mail in his mailbox that said they had an 0:17:27.680 --> 0:17:30.520 Internet plus cable promo for forty four ninety nine, and 0:17:30.560 --> 0:17:31.679 he said, hey, what's up with that? 0:17:31.720 --> 0:17:32.760 I'm paying sixty five. 0:17:32.720 --> 0:17:36.320 Dollars just for internet and they lowered it to fifty dollars. 0:17:36.600 --> 0:17:39.359 But and he's locked in for the next twelve months. 0:17:39.359 --> 0:17:43.960 So bottom line, it's worth calling Spectrum and just saying, hey, look, 0:17:44.000 --> 0:17:46.120 I'm seeing that you're giving this new deal forty five 0:17:46.160 --> 0:17:49.439 bucks a month, and can I get something that's just 0:17:49.480 --> 0:17:52.600 as good, and also be prepared to switch. Now where 0:17:52.600 --> 0:17:55.720 I live, I can get another internet provider which is 0:17:55.760 --> 0:18:00.200 actually faster than Spectrum, for a little bit more a month. 0:18:00.320 --> 0:18:02.840 So it's one of these things where you have to 0:18:02.880 --> 0:18:05.959 be prepared to switch, and I was. I was prepared 0:18:06.000 --> 0:18:07.880 to switch if I have to. I'm going to probably 0:18:07.960 --> 0:18:09.960 call in and actually talk to someone and just see 0:18:09.960 --> 0:18:11.720 if I can do this as well. But I will 0:18:11.760 --> 0:18:14.720 say the only thing that I thought is a little 0:18:14.720 --> 0:18:17.200 bit tough about this is when I got the cable 0:18:17.200 --> 0:18:19.359 plus internet promo in my mail. I just got this 0:18:19.400 --> 0:18:21.679 in my mail as well this week. I thought the 0:18:21.720 --> 0:18:24.399 forty four to ninety nine was each. I thought it 0:18:24.440 --> 0:18:27.520 was forty five dollars for Internet and forty five dollars 0:18:27.560 --> 0:18:30.120 for the TV service, which would be ninety dollars a month. 0:18:30.440 --> 0:18:33.080 He's saying that it was forty five dollars for both. 0:18:33.359 --> 0:18:36.720 I don't think that's the case. So you can check, 0:18:36.760 --> 0:18:38.920 but look closely when you get that mail, or if 0:18:38.920 --> 0:18:41.520 you haven't already gotten it. But I remember it saying 0:18:41.760 --> 0:18:44.840 that it was forty five dollars a month for each service. 0:18:45.080 --> 0:18:46.879 And so that's why I didn't really call in like 0:18:46.920 --> 0:18:48.639 he did, because I was like, well, they're not going 0:18:48.680 --> 0:18:51.720 to really do anything for me, because this is something 0:18:51.840 --> 0:18:54.000 they want you to bundle, right. The whole point of 0:18:54.040 --> 0:18:56.680 their business is to get you to spend more by 0:18:56.720 --> 0:19:00.480 bundling more things. Justine from the red Lands with rich 0:19:01.000 --> 0:19:01.840 what can I help you with? 0:19:02.359 --> 0:19:02.560 Hi? 0:19:03.200 --> 0:19:10.760 Yes, I just upgraded from the Pixel to the Verizon customer. 0:19:11.000 --> 0:19:14.399 I was a Sprint for like twelve years and I 0:19:14.480 --> 0:19:18.919 went to Verizon. I got tired of Spring and I 0:19:18.960 --> 0:19:20.040 had a Pixel. 0:19:19.760 --> 0:19:22.680 For like a year and a half and it gave 0:19:22.720 --> 0:19:26.520 me to a lot of problems, and I went with 0:19:26.680 --> 0:19:29.760