1
00:00:04,559 --> 00:00:08,119
Speaker 1: Amazon buys Eero, a potential new way to save on

2
00:00:08,320 --> 00:00:13,119
Speaker 1: spectrum Internet. Samsung opens its news stores just like Apple,

3
00:00:13,640 --> 00:00:16,040
Speaker 1: And are you willing to share your ring.

4
00:00:16,120 --> 00:00:19,680
Speaker 2: Video doorbell feed with the police. What's going on? I'm

5
00:00:19,760 --> 00:00:20,320
Speaker 2: Rich Demiro.

6
00:00:20,600 --> 00:00:23,400
Speaker 1: This is Rich on Tech, the podcast where I talk

7
00:00:23,480 --> 00:00:25,520
Speaker 1: about all the things I think you should know that

8
00:00:25,600 --> 00:00:28,960
Speaker 1: happened this week in technology, plus I take your phone

9
00:00:28,960 --> 00:00:29,920
Speaker 1: calls live.

10
00:00:30,680 --> 00:00:32,639
Speaker 2: What's going on? I'm Rich Demiro, the.

11
00:00:32,600 --> 00:00:35,839
Speaker 1: Tech reporter at KTLA five News in Los Angeles, and

12
00:00:36,360 --> 00:00:38,400
Speaker 1: this is for me to kind of expand on all

13
00:00:38,479 --> 00:00:40,680
Speaker 1: the stuff that I talk about throughout the week that

14
00:00:40,720 --> 00:00:43,320
Speaker 1: I just think is interesting that happened in the tech week.

15
00:00:43,360 --> 00:00:46,879
Speaker 1: It is not a comprehensive look at every single thing

16
00:00:46,920 --> 00:00:49,800
Speaker 1: that happened in technology, but it's mainly the stuff that

17
00:00:50,000 --> 00:00:52,160
Speaker 1: I think is interesting I think you should know about.

18
00:00:52,479 --> 00:00:55,480
Speaker 1: And of course your calls will take your first call

19
00:00:55,600 --> 00:00:58,240
Speaker 1: in just a little bit. But first let's talk about

20
00:00:58,280 --> 00:01:01,760
Speaker 1: some of the big news this week. Amazon dominating the

21
00:01:01,760 --> 00:01:06,440
Speaker 1: headlines in several ways. Number One, they totally ditched their

22
00:01:06,640 --> 00:01:11,520
Speaker 1: East Coast headquarters HQ two in New York City, more

23
00:01:11,560 --> 00:01:16,160
Speaker 1: specifically Queens in New York. So that is not happening,

24
00:01:16,319 --> 00:01:17,560
Speaker 1: And I'm not going to spend a whole bunch of

25
00:01:17,600 --> 00:01:19,560
Speaker 1: time on that because you've probably heard it over and

26
00:01:19,600 --> 00:01:22,600
Speaker 1: over and over, and realistically, for the average consumer, it

27
00:01:22,680 --> 00:01:24,759
Speaker 1: does not affect you. And what I like to talk

28
00:01:24,800 --> 00:01:27,520
Speaker 1: about when it comes to technology is stuff that affects

29
00:01:27,600 --> 00:01:28,720
Speaker 1: the average person.

30
00:01:29,200 --> 00:01:31,720
Speaker 2: So you're still going to get your packages just fine.

31
00:01:31,800 --> 00:01:32,959
Speaker 2: But the fact that New York.

32
00:01:32,840 --> 00:01:37,640
Speaker 1: City and the unions and politics got involved in this

33
00:01:37,680 --> 00:01:42,040
Speaker 1: whole Amazon debacle over there does not really affect you

34
00:01:42,160 --> 00:01:44,320
Speaker 1: unless you live in Queens, unless you put a big

35
00:01:44,360 --> 00:01:48,400
Speaker 1: down payment on a condo in Queens thinking that this

36
00:01:48,560 --> 00:01:51,240
Speaker 1: was going to be the next big place. But realistically,

37
00:01:51,400 --> 00:01:54,120
Speaker 1: I think the bigger news for the average person this

38
00:01:54,240 --> 00:01:57,920
Speaker 1: week is the fact that Amazon is acquiring euro And

39
00:01:58,000 --> 00:02:00,920
Speaker 1: if you've listened to me talk at all, you know

40
00:02:01,080 --> 00:02:03,960
Speaker 1: I've talked about Eo a lot. And what Eero is

41
00:02:04,080 --> 00:02:07,280
Speaker 1: it is a smart Wi Fi system for your home,

42
00:02:07,880 --> 00:02:10,920
Speaker 1: otherwise known as a mesh Wi Fi network. And so

43
00:02:10,960 --> 00:02:12,400
Speaker 1: what you do is you put a whole bunch of

44
00:02:12,400 --> 00:02:17,280
Speaker 1: these little network appliances in your home and they all

45
00:02:17,320 --> 00:02:19,960
Speaker 1: work together to give you really good Internet. And sometimes

46
00:02:20,000 --> 00:02:21,720
Speaker 1: they get the question of hey, rich if I buy

47
00:02:21,760 --> 00:02:24,200
Speaker 1: one of these systems. Do I still need internet from

48
00:02:24,200 --> 00:02:25,799
Speaker 1: my company like Spectrum or.

49
00:02:25,760 --> 00:02:26,840
Speaker 2: AT and T. Yes.

50
00:02:27,400 --> 00:02:30,799
Speaker 1: This is just a system that broadcasts the Internet throughout

51
00:02:30,800 --> 00:02:33,639
Speaker 1: your house. And if you haven't used one of these before,

52
00:02:33,800 --> 00:02:36,760
Speaker 1: they are pretty amazing. They make the Internet in your

53
00:02:36,760 --> 00:02:40,400
Speaker 1: house work really, really well. And I've had this for

54
00:02:40,440 --> 00:02:43,359
Speaker 1: a couple of years. Actually interviewed the guy who started

55
00:02:43,360 --> 00:02:46,200
Speaker 1: this company, Nick Weaver, many years ago. He came to

56
00:02:46,280 --> 00:02:49,079
Speaker 1: KTLA when they were just a little baby startup and

57
00:02:49,880 --> 00:02:51,960
Speaker 1: we talked about it and it was such a new concept,

58
00:02:51,960 --> 00:02:54,520
Speaker 1: and it was also very expensive, and it's still kind

59
00:02:54,520 --> 00:02:57,320
Speaker 1: of pricey. It's more expensive than your typical router. But

60
00:02:57,919 --> 00:03:00,720
Speaker 1: I always tell people, if you get one of the systems,

61
00:03:01,120 --> 00:03:03,120
Speaker 1: you are going to have the best Internet in your

62
00:03:03,160 --> 00:03:05,959
Speaker 1: home and you're getting what you pay for. So why

63
00:03:05,960 --> 00:03:11,760
Speaker 1: does Amazon want this company? Well, mainly it's because they

64
00:03:11,840 --> 00:03:15,560
Speaker 1: are now a platform company where they now have Wi

65
00:03:15,560 --> 00:03:19,480
Speaker 1: Fi that works in people's homes. So by enabling better

66
00:03:19,480 --> 00:03:21,679
Speaker 1: Wi Fi and people's homes, all the products that people

67
00:03:21,720 --> 00:03:25,200
Speaker 1: are buying from Amazon will now work better in people's homes.

68
00:03:25,240 --> 00:03:29,279
Speaker 1: Products like Alexa and the Echo. Of course, running Alexa

69
00:03:29,360 --> 00:03:34,320
Speaker 1: products like Amazon fireTV products like ring video doorbells, products

70
00:03:34,360 --> 00:03:38,520
Speaker 1: like Amazon's cloud video cameras, so all these things, tablets,

71
00:03:38,560 --> 00:03:41,200
Speaker 1: I mean, there's so many things that Amazon sells, Amazon Shopping,

72
00:03:41,200 --> 00:03:45,280
Speaker 1: Amazon Prime. Now anything that you do in your home

73
00:03:45,320 --> 00:03:49,640
Speaker 1: with Internet will now work better because of this acquisition.

74
00:03:50,160 --> 00:03:53,440
Speaker 1: So over at Amazon they said, we're incredibly impressed with

75
00:03:53,440 --> 00:03:55,520
Speaker 1: the Euro team and how quickly they invented a Wi

76
00:03:55,520 --> 00:03:58,840
Speaker 1: Fi solution that makes connected devices just work. And then

77
00:03:59,160 --> 00:04:01,480
Speaker 1: Nick Weaver said, as we started with Wi Fi because

78
00:04:01,480 --> 00:04:04,480
Speaker 1: it's the foundation of the modern home. Every customer deserves

79
00:04:04,560 --> 00:04:08,720
Speaker 1: reliable and secure Wi Fi in every room. So the

80
00:04:08,920 --> 00:04:10,480
Speaker 1: bad side of this, and by the way, some of

81
00:04:10,480 --> 00:04:13,080
Speaker 1: the benefits of having one of these systems is you

82
00:04:13,120 --> 00:04:15,400
Speaker 1: don't have any dead zones in your house. You can

83
00:04:15,400 --> 00:04:18,920
Speaker 1: put parental controls on your network level, you could run

84
00:04:18,960 --> 00:04:22,720
Speaker 1: speed tests, you can see what's associated with the what

85
00:04:22,800 --> 00:04:26,120
Speaker 1: devices are on your Internet connection at any time. So

86
00:04:26,160 --> 00:04:28,360
Speaker 1: for instance, in my house, I have a regular network

87
00:04:28,400 --> 00:04:30,880
Speaker 1: and also a guest network. And by the way, if

88
00:04:30,880 --> 00:04:32,560
Speaker 1: you do have one of these systems, if you have

89
00:04:32,640 --> 00:04:36,479
Speaker 1: an eurosystem, something that a lot of you guys don't

90
00:04:36,520 --> 00:04:39,320
Speaker 1: realize is when people come to your home, you do

91
00:04:39,400 --> 00:04:42,280
Speaker 1: not have to give them the password to your internet.

92
00:04:43,200 --> 00:04:45,400
Speaker 1: So number one, there's a guest network that you should

93
00:04:45,440 --> 00:04:47,800
Speaker 1: have activated in your EUO app. So if you haven't

94
00:04:47,800 --> 00:04:49,520
Speaker 1: downloaded the app to your phone, which I think you

95
00:04:49,560 --> 00:04:51,920
Speaker 1: need to to set it up. If you haven't done that,

96
00:04:51,960 --> 00:04:54,120
Speaker 1: download the app to your phone and then when someone

97
00:04:54,120 --> 00:04:57,159
Speaker 1: comes to your house, go into your app, the euro app,

98
00:04:57,200 --> 00:05:00,479
Speaker 1: and look in the settings and look under guests Access

99
00:05:00,520 --> 00:05:02,440
Speaker 1: and there's a little QR code. All they have to

100
00:05:02,480 --> 00:05:06,599
Speaker 1: do is hold their iPhone camera over that QR code

101
00:05:06,880 --> 00:05:09,440
Speaker 1: and it will link them up to your guest Wi

102
00:05:09,440 --> 00:05:12,520
Speaker 1: Fi network. It is really cool. It's really fast, and

103
00:05:12,520 --> 00:05:14,520
Speaker 1: that way you don't have to share network passwords and

104
00:05:14,560 --> 00:05:16,960
Speaker 1: all that stuff. If you are going to share network password,

105
00:05:17,279 --> 00:05:19,960
Speaker 1: just share the guest Wi Fi access. And the reason

106
00:05:19,960 --> 00:05:22,960
Speaker 1: why we like a guest access is because they are

107
00:05:23,080 --> 00:05:27,680
Speaker 1: limited to less access to your main network, so they

108
00:05:27,680 --> 00:05:30,360
Speaker 1: can't really tweak with things, change settings, all that good stuff.

109
00:05:30,400 --> 00:05:32,200
Speaker 1: So it kind of keeps them in a and you know,

110
00:05:32,279 --> 00:05:34,200
Speaker 1: they can still get internet, but it just kind of

111
00:05:34,279 --> 00:05:38,960
Speaker 1: keeps people in check. So I think that the downside

112
00:05:39,040 --> 00:05:42,120
Speaker 1: of Amazon acquiring Ero is really the fact that now

113
00:05:42,160 --> 00:05:45,160
Speaker 1: we have a big company getting bigger. You know, Amazon

114
00:05:45,240 --> 00:05:48,480
Speaker 1: just continues to absorb these other little companies, and at

115
00:05:48,480 --> 00:05:50,960
Speaker 1: this point, it's really tough to have a startup that

116
00:05:51,080 --> 00:05:54,120
Speaker 1: is not absorbed by one of the giant companies, whether

117
00:05:54,240 --> 00:05:59,239
Speaker 1: it is Amazon, whether it's Microsoft, whether it's Google, whether

118
00:05:59,279 --> 00:06:03,720
Speaker 1: it's Facebook, Book, all these companies are Apple. All these

119
00:06:03,720 --> 00:06:09,280
Speaker 1: companies now basically purchase up any cool startup. Which it's

120
00:06:09,320 --> 00:06:12,200
Speaker 1: funny because if you're a startup, yeah, the end game

121
00:06:12,320 --> 00:06:14,480
Speaker 1: is that you either want to become gigantic or you

122
00:06:14,560 --> 00:06:15,040
Speaker 1: want to.

123
00:06:15,279 --> 00:06:16,760
Speaker 2: Have one of these big companies by you.

124
00:06:17,160 --> 00:06:19,480
Speaker 1: But it's kind of interesting for the consumer at this

125
00:06:19,600 --> 00:06:23,839
Speaker 1: point that now we're just seeding more of our information

126
00:06:23,960 --> 00:06:27,440
Speaker 1: and more of our data to Amazon. And while Eero

127
00:06:27,600 --> 00:06:29,560
Speaker 1: says that it's private and they're not sharing what you

128
00:06:29,600 --> 00:06:32,599
Speaker 1: do on your home Wi Fi network with Amazon, you

129
00:06:32,720 --> 00:06:35,000
Speaker 1: never know how they're going to use the data that

130
00:06:35,040 --> 00:06:39,120
Speaker 1: they got in this acquisition because your internet is basically

131
00:06:39,120 --> 00:06:41,680
Speaker 1: ground zero for everything that happens in your house, whether

132
00:06:41,720 --> 00:06:44,919
Speaker 1: you're doing smart home devices or what you're surfing or

133
00:06:45,520 --> 00:06:48,360
Speaker 1: what you're streaming, it all goes through your internet. So

134
00:06:48,839 --> 00:06:52,440
Speaker 1: Amazon definitely gets a lot of data in this transaction

135
00:06:52,680 --> 00:06:55,560
Speaker 1: as well. A net from Sunland you're on with Rich.

136
00:06:56,160 --> 00:06:57,679
Speaker 2: Hello, welcome to the show.

137
00:06:59,000 --> 00:07:04,640
Speaker 3: Thank you. My question is kind of weird, But if

138
00:07:04,640 --> 00:07:11,120
Speaker 3: you have a twenty ten automobile and it's equipped with Bluetooth,

139
00:07:11,880 --> 00:07:14,240
Speaker 3: is there any way you can get Wi Fi installed

140
00:07:14,240 --> 00:07:14,960
Speaker 3: to the vehicle?

141
00:07:16,680 --> 00:07:19,520
Speaker 1: There actually is, Yes, there's a couple of products that

142
00:07:19,560 --> 00:07:20,240
Speaker 1: you can add.

143
00:07:21,120 --> 00:07:21,760
Speaker 2: One of them.

144
00:07:22,120 --> 00:07:24,680
Speaker 1: Basically, Verizon and T Mobile both make a product, and

145
00:07:24,800 --> 00:07:30,040
Speaker 1: Sprint I believe, so Verizons is uh let's see, oh gosh.

146
00:07:29,720 --> 00:07:30,280
Speaker 2: What is I know?

147
00:07:30,360 --> 00:07:34,000
Speaker 1: One of them is called hum h M h u

148
00:07:34,200 --> 00:07:38,640
Speaker 1: M so Verizon hum uh And it's basically a little

149
00:07:38,640 --> 00:07:40,760
Speaker 1: device that you pop into your cars.

150
00:07:40,960 --> 00:07:42,040
Speaker 2: I think it's called like an.

151
00:07:42,280 --> 00:07:46,960
Speaker 1: ODB oh gosh, ODB port something like that, and you

152
00:07:47,040 --> 00:07:49,080
Speaker 1: plug this thing into the bottom of your car and

153
00:07:49,120 --> 00:07:51,320
Speaker 1: it will link onto the Verizon network and give you

154
00:07:51,360 --> 00:07:53,320
Speaker 1: a Wi Fi hotspot in your car. So that's just

155
00:07:53,360 --> 00:07:55,480
Speaker 1: one option. T Mobile has one.

156
00:07:55,560 --> 00:07:56,880
Speaker 3: Okay, what about Sprint?

157
00:07:57,280 --> 00:08:01,280
Speaker 1: Yes, Sprint with Sprint Okay, Sprint just came out with one. Actually,

158
00:08:01,600 --> 00:08:06,280
Speaker 1: so Sprint is there's is called Sprint Drive and it's

159
00:08:06,320 --> 00:08:08,720
Speaker 1: the same thing. You plug it into your car and

160
00:08:08,760 --> 00:08:10,720
Speaker 1: that's how it works. It kind of, you know, goes

161
00:08:10,760 --> 00:08:14,120
Speaker 1: off their network. And I'm looking at the price here.

162
00:08:14,280 --> 00:08:17,360
Speaker 1: It looks like it is twenty four months. Oh, it

163
00:08:17,360 --> 00:08:19,800
Speaker 1: looks like it's free. So if you if you do

164
00:08:19,880 --> 00:08:22,320
Speaker 1: it for twenty four months. So what they do is

165
00:08:22,360 --> 00:08:24,240
Speaker 1: they get you on the plan. You got to pay

166
00:08:24,240 --> 00:08:27,280
Speaker 1: for the plan. So it looks like unlimited plan is

167
00:08:27,320 --> 00:08:30,280
Speaker 1: like twenty five a month, a two gig plan is

168
00:08:30,360 --> 00:08:33,199
Speaker 1: ten dollars a month. And of course I'm assuming you

169
00:08:33,240 --> 00:08:36,000
Speaker 1: could add that right to your plan that you have

170
00:08:36,120 --> 00:08:40,199
Speaker 1: with Sprint. So but again it's called Sprint Drive and yeah,

171
00:08:40,200 --> 00:08:42,360
Speaker 1: it'll it'll basically, once you pop this thing in, it'll

172
00:08:42,400 --> 00:08:44,800
Speaker 1: latch onto the Sprint network and then it'll create a

173
00:08:44,800 --> 00:08:46,800
Speaker 1: Wi Fi hotspot in your car that you can use

174
00:08:46,800 --> 00:08:48,120
Speaker 1: for whatever you want.

175
00:08:48,760 --> 00:08:50,160
Speaker 3: Thank you, all right, You're rich.

176
00:08:50,360 --> 00:08:52,200
Speaker 1: Good day, all right, Arnette, Thanks for calling in.

177
00:08:52,200 --> 00:08:52,880
Speaker 2: Appreciate it.

178
00:08:53,280 --> 00:08:55,800
Speaker 1: Well. One of the most popular questions I get is

179
00:08:55,960 --> 00:08:59,240
Speaker 1: about cord cutting. Everyone wants to know how do I

180
00:08:59,280 --> 00:09:01,640
Speaker 1: cut the cord, how do I save some money? And

181
00:09:01,760 --> 00:09:05,000
Speaker 1: how do I subscribe to some of these newer services,

182
00:09:05,040 --> 00:09:08,720
Speaker 1: like we all know Netflix, but there's others like Direct TV. Now,

183
00:09:09,120 --> 00:09:12,360
Speaker 1: there's Sling TV, there's Hulu TV. There's a whole bunch

184
00:09:12,360 --> 00:09:14,520
Speaker 1: of them, and there's only more coming down the pipe

185
00:09:14,559 --> 00:09:18,360
Speaker 1: as well. We've got lots of new services. But the

186
00:09:18,360 --> 00:09:21,960
Speaker 1: headline at a variety is that the five biggest pay

187
00:09:22,000 --> 00:09:26,520
Speaker 1: television providers. These are the traditional kind of like cable services, Comcast,

188
00:09:26,600 --> 00:09:31,920
Speaker 1: AT and T, DirecTV, Charter, Dish, and Verizon everyone lost customers.

189
00:09:32,400 --> 00:09:37,840
Speaker 1: So three point two customers three point two million customers

190
00:09:38,200 --> 00:09:42,840
Speaker 1: total among these big companies were lost in the past year.

191
00:09:43,280 --> 00:09:45,559
Speaker 1: So that's a lot of people. So one of the

192
00:09:45,600 --> 00:09:47,839
Speaker 1: most popular questions I get, like I said, is about

193
00:09:47,880 --> 00:09:51,800
Speaker 1: cord cutting. People want to cut the cord. And here's

194
00:09:51,880 --> 00:09:55,320
Speaker 1: my theory on this is, I don't really see chord

195
00:09:55,400 --> 00:09:59,760
Speaker 1: cutting as necessarily a money saving trick anymore. It used

196
00:09:59,760 --> 00:10:01,400
Speaker 1: to be you could save a lot of money. Right

197
00:10:01,440 --> 00:10:04,040
Speaker 1: you're paying a couple hundred dollars to these big companies,

198
00:10:04,520 --> 00:10:06,920
Speaker 1: and now you'd just be paying you know, fifteen ninety

199
00:10:06,960 --> 00:10:09,400
Speaker 1: nine or something to Netflix, or you know, ten dollars

200
00:10:09,400 --> 00:10:10,400
Speaker 1: to Netflix, whatever it is.

201
00:10:10,840 --> 00:10:11,840
Speaker 2: But here's what's happened.

202
00:10:12,600 --> 00:10:15,680
Speaker 1: The more people cut the cord, the more these companies

203
00:10:15,720 --> 00:10:18,600
Speaker 1: get smart, and the more other services pop up. So

204
00:10:19,120 --> 00:10:21,360
Speaker 1: I look at myself and I'm paying forty dollars a

205
00:10:21,360 --> 00:10:24,360
Speaker 1: month for DirecTV. Now I'm paying sixty dollars for my

206
00:10:24,400 --> 00:10:28,240
Speaker 1: internet connection, whereas my internet connection might have used to

207
00:10:28,280 --> 00:10:32,400
Speaker 1: cost only thirty dollars. So it's interesting how we're watching

208
00:10:32,520 --> 00:10:36,960
Speaker 1: all these companies jack the fees on the streaming services.

209
00:10:37,280 --> 00:10:40,240
Speaker 1: So I don't really think these big companies are crying.

210
00:10:40,280 --> 00:10:42,640
Speaker 1: I think, yes, they're losing a lot of customers, but

211
00:10:42,720 --> 00:10:44,840
Speaker 1: I don't think if you if you think Dish Network

212
00:10:44,880 --> 00:10:49,240
Speaker 1: thinks that they are going to have satellite viewers, you know,

213
00:10:49,320 --> 00:10:51,760
Speaker 1: in the next ten years, I think they're planning for

214
00:10:51,800 --> 00:10:55,480
Speaker 1: the fact that everyone is going to switch gears into

215
00:10:55,520 --> 00:10:58,880
Speaker 1: an Internet delivered system, and it just makes sense. In fact,

216
00:10:58,880 --> 00:11:00,840
Speaker 1: I think they like it. When I had Direct TV

217
00:11:00,920 --> 00:11:02,800
Speaker 1: come to my house, I couldn't tell you how expensive

218
00:11:02,840 --> 00:11:05,640
Speaker 1: it was for them to come here and install.

219
00:11:05,240 --> 00:11:06,520
Speaker 2: This dish on my roof.

220
00:11:07,040 --> 00:11:09,839
Speaker 1: So now, of course I ended up paying because I

221
00:11:09,920 --> 00:11:11,480
Speaker 1: broke my contract, so I had to pay them like

222
00:11:11,480 --> 00:11:14,040
Speaker 1: four hundred dollars to get out of it. But the

223
00:11:14,080 --> 00:11:17,040
Speaker 1: reality is it costs big money for these companies to

224
00:11:17,040 --> 00:11:20,040
Speaker 1: come to your house to install the network, to install

225
00:11:20,080 --> 00:11:23,920
Speaker 1: the wiring, to install the boxes, to run the cables

226
00:11:23,920 --> 00:11:26,760
Speaker 1: for the TVs. So I personally think that all these

227
00:11:26,800 --> 00:11:29,480
Speaker 1: companies kind of like what's happening. And when it comes

228
00:11:29,520 --> 00:11:32,800
Speaker 1: to something like Comcast or AT and T or Charter

229
00:11:32,840 --> 00:11:36,360
Speaker 1: which owns Spectrum, I mean they also own the cable

230
00:11:36,400 --> 00:11:40,120
Speaker 1: pipes that come to your house. So until the networks

231
00:11:40,160 --> 00:11:43,440
Speaker 1: come along, the wireless networks come along, that can really

232
00:11:43,559 --> 00:11:46,360
Speaker 1: take over your home Internet, and we haven't seen that

233
00:11:46,400 --> 00:11:48,560
Speaker 1: in a big way just yet. I think they're still

234
00:11:48,600 --> 00:11:52,719
Speaker 1: sitting pretty good, in a pretty good position. Yes, are

235
00:11:52,760 --> 00:11:56,080
Speaker 1: things changing, Yes, are things evolving. Absolutely, But if you

236
00:11:56,080 --> 00:11:59,240
Speaker 1: look at it up Comcast, you know they own Internet

237
00:11:59,240 --> 00:12:02,960
Speaker 1: and a lot of the direct TV, and AT and T, yeah,

238
00:12:02,960 --> 00:12:05,160
Speaker 1: they own a lot of Internet. They also own DirecTV

239
00:12:05,280 --> 00:12:11,160
Speaker 1: now Dish network, they own Sling TV, Verizon they own

240
00:12:11,320 --> 00:12:13,760
Speaker 1: well they're gonna own you know, these five G networks

241
00:12:13,800 --> 00:12:15,680
Speaker 1: that they're putting out all over the US or they're

242
00:12:15,679 --> 00:12:18,240
Speaker 1: trying to. So again, they know that they're gonna capture

243
00:12:18,240 --> 00:12:20,800
Speaker 1: a lot of those wireless customers as well. And they

244
00:12:20,840 --> 00:12:22,920
Speaker 1: ditched FiOS in a lot of places too, so they

245
00:12:22,960 --> 00:12:26,640
Speaker 1: don't even care about their cable companies. And then who

246
00:12:26,720 --> 00:12:28,520
Speaker 1: else do we have and I miss anyone. Charter is

247
00:12:28,559 --> 00:12:32,520
Speaker 1: obviously Spectrum. They own the internet pipes and you know,

248
00:12:32,559 --> 00:12:35,439
Speaker 1: so the reality is you can save money right now

249
00:12:35,679 --> 00:12:38,000
Speaker 1: and by cutting all these services, Like for me, I

250
00:12:38,040 --> 00:12:39,520
Speaker 1: was paying I think it was I think it was

251
00:12:39,520 --> 00:12:42,440
Speaker 1: about two hundred dollars a month to direct TV and

252
00:12:42,480 --> 00:12:44,920
Speaker 1: now I have direct TV Now which is forty I

253
00:12:44,960 --> 00:12:49,280
Speaker 1: also have you know, I have Netflix, which is another

254
00:12:49,360 --> 00:12:51,600
Speaker 1: sixteen dollars a month, And I think that's it for

255
00:12:51,679 --> 00:12:55,720
Speaker 1: my main services. But the reality is they're just going

256
00:12:55,800 --> 00:12:58,400
Speaker 1: to keep uping these prices. We've already seen Netflix up

257
00:12:58,400 --> 00:13:00,800
Speaker 1: its prices. I've already been in the two years I've

258
00:13:00,800 --> 00:13:02,800
Speaker 1: been a Direct TV Now customer, my price is gone

259
00:13:02,840 --> 00:13:05,319
Speaker 1: up by five dollars. So we're noticing the same kind

260
00:13:05,360 --> 00:13:08,920
Speaker 1: of trend that we saw with wired cable that we're

261
00:13:08,920 --> 00:13:11,640
Speaker 1: seeing with all these streaming services. They just continue to

262
00:13:11,880 --> 00:13:14,319
Speaker 1: up the rates over the years. And by the way,

263
00:13:14,320 --> 00:13:16,400
Speaker 1: we're going to see a couple of new services. According

264
00:13:16,400 --> 00:13:20,200
Speaker 1: to Variety, Disney Plus a lot of parents very excited

265
00:13:20,200 --> 00:13:23,840
Speaker 1: for what Disney Plus is gonna do. WarnerMedia they are

266
00:13:23,920 --> 00:13:26,120
Speaker 1: going to have a new streaming service. And don't forget

267
00:13:26,160 --> 00:13:30,040
Speaker 1: they own CNN and a whole bunch of other networks, NBCUniversal,

268
00:13:30,440 --> 00:13:32,920
Speaker 1: they own a whole bunch of networks like E and

269
00:13:33,160 --> 00:13:37,080
Speaker 1: a ton of cable channels. So again, the funny thing

270
00:13:37,200 --> 00:13:40,040
Speaker 1: that we're not seeing in this world of cord cutting

271
00:13:40,120 --> 00:13:43,200
Speaker 1: is what consumers wanted all along from the beginning, and

272
00:13:43,240 --> 00:13:46,320
Speaker 1: that is the ability to subscribe to individual channels that

273
00:13:46,320 --> 00:13:49,400
Speaker 1: they enjoy. So, for instance, if you're into golf, what

274
00:13:49,480 --> 00:13:52,040
Speaker 1: channel do you want in your cable network? All you

275
00:13:52,080 --> 00:13:54,320
Speaker 1: want is the golf channel that's your favorite. That's the

276
00:13:54,360 --> 00:13:56,439
Speaker 1: only one. You pay five bucks a month for that easily.

277
00:13:56,720 --> 00:13:59,000
Speaker 1: If you're into entertainment, all you want is a standalone

278
00:13:59,040 --> 00:14:03,360
Speaker 1: subscription to E. If you're into news, all you want

279
00:14:03,440 --> 00:14:06,480
Speaker 1: is a standalone CNN subscription or something like that. But

280
00:14:06,559 --> 00:14:09,560
Speaker 1: we haven't seen all these channels break out. We have

281
00:14:09,679 --> 00:14:12,600
Speaker 1: seen a couple of premium channels breakout, like I think

282
00:14:12,640 --> 00:14:15,080
Speaker 1: you can get Showtime on its own. I think you

283
00:14:15,120 --> 00:14:17,760
Speaker 1: can get Obviously, you can get HBO on its own.

284
00:14:17,800 --> 00:14:19,840
Speaker 1: I think they were the first to do it, and

285
00:14:20,240 --> 00:14:22,080
Speaker 1: let's see. The other one is Stars that you can

286
00:14:22,120 --> 00:14:23,320
Speaker 1: get on sown as well.

287
00:14:23,480 --> 00:14:24,600
Speaker 2: But we haven't seen.

288
00:14:24,400 --> 00:14:27,240
Speaker 1: These little cable channels really break out, like the Food Network.

289
00:14:27,400 --> 00:14:29,440
Speaker 1: I mean, some people just love the Food Network and

290
00:14:29,480 --> 00:14:32,120
Speaker 1: would pay, you know, three dollars a month just to

291
00:14:32,120 --> 00:14:34,360
Speaker 1: have Food Network, and it would save them eighty bucks

292
00:14:34,400 --> 00:14:37,000
Speaker 1: a month on the other channels that they don't care about.

293
00:14:37,760 --> 00:14:41,520
Speaker 1: So again we're seeing all these companies. The trend is

294
00:14:41,560 --> 00:14:45,840
Speaker 1: that the wired companies and the satellite companies are losing subscribers,

295
00:14:46,200 --> 00:14:49,000
Speaker 1: but we are seeing an uptake in some of the

296
00:14:49,200 --> 00:14:53,160
Speaker 1: streaming services. And one interesting note that they mentioned in

297
00:14:53,200 --> 00:14:56,880
Speaker 1: this article from Variety, Todd Spangler's the author here is

298
00:14:57,240 --> 00:15:00,280
Speaker 1: these virtual PayTV services have a much lower subscri fiber

299
00:15:00,360 --> 00:15:02,320
Speaker 1: acquisition costs. Like I mentioned, they don't have to come

300
00:15:02,320 --> 00:15:04,440
Speaker 1: to your house to do anything. You just download an

301
00:15:04,440 --> 00:15:07,120
Speaker 1: app to your Apple TV and next thing you know,

302
00:15:07,160 --> 00:15:11,680
Speaker 1: you're watching YouTube TV or HBO. But they also have

303
00:15:11,840 --> 00:15:15,040
Speaker 1: higher churn. You can easily cancel these services. So when

304
00:15:15,040 --> 00:15:17,720
Speaker 1: you had cable, you had to physically get rid of

305
00:15:17,720 --> 00:15:21,040
Speaker 1: the cable box. When I my my Dish Direct TV

306
00:15:21,240 --> 00:15:23,560
Speaker 1: and Dish Network. I had Dish back in the day,

307
00:15:24,000 --> 00:15:26,160
Speaker 1: I had to send back my DVR. It was a

308
00:15:26,200 --> 00:15:28,440
Speaker 1: big pain in the butt because you know, they're like,

309
00:15:28,480 --> 00:15:30,240
Speaker 1: you know, you're gonna lose all your recordings and you

310
00:15:30,280 --> 00:15:32,440
Speaker 1: gotta They wanted me to go up to the dish

311
00:15:32,480 --> 00:15:34,760
Speaker 1: and take off the transmitter. I said, no way am

312
00:15:34,760 --> 00:15:37,080
Speaker 1: I ever doing that. You can come here and take

313
00:15:37,120 --> 00:15:39,040
Speaker 1: the transmitter off, but no, I'm not doing I'm not

314
00:15:39,080 --> 00:15:42,040
Speaker 1: climbing on top of my house and doing that. Direct

315
00:15:42,040 --> 00:15:44,360
Speaker 1: TV did not ask me to do that, I don't believe.

316
00:15:44,600 --> 00:15:46,280
Speaker 1: But yeah, dish wanted me to go up on the

317
00:15:46,280 --> 00:15:50,480
Speaker 1: tree and grab the the whatever the transmitter was off

318
00:15:50,520 --> 00:15:52,520
Speaker 1: the dish and I said, no, not doing that. I'll

319
00:15:52,560 --> 00:15:54,480
Speaker 1: send back your box, but I'm not doing that. But

320
00:15:54,600 --> 00:15:56,560
Speaker 1: here's something I thought was pretty interesting. Saw this on

321
00:15:56,600 --> 00:15:59,520
Speaker 1: Reddit Los Angeles. This guy says he just got his

322
00:15:59,520 --> 00:16:02,800
Speaker 1: Spectrum Internet only bill lowered from sixty five ninety nine

323
00:16:02,840 --> 00:16:06,160
Speaker 1: a month to fifty ninety nine for one hundred megabits

324
00:16:06,240 --> 00:16:06,920
Speaker 1: per second.

325
00:16:07,240 --> 00:16:09,320
Speaker 2: Now I pay on mine.

326
00:16:10,120 --> 00:16:13,920
Speaker 1: I believe it's fifty five a month, so I'm ten

327
00:16:13,960 --> 00:16:16,520
Speaker 1: dollars lower. Now, I will tell you they did try.

328
00:16:16,520 --> 00:16:18,200
Speaker 1: So I was on the promotion. It was forty five

329
00:16:18,240 --> 00:16:20,320
Speaker 1: bucks a month for one hundred and then all of

330
00:16:20,360 --> 00:16:22,760
Speaker 1: a sudden, my promotion ended after a year. I called

331
00:16:22,760 --> 00:16:25,200
Speaker 1: in because it went to sixty five ninety nine and

332
00:16:25,360 --> 00:16:26,040
Speaker 1: they didn't care.

333
00:16:26,440 --> 00:16:27,720
Speaker 2: And that's what he says in his.

334
00:16:29,360 --> 00:16:31,720
Speaker 1: Comment, he says, for the past five months, I've been

335
00:16:31,760 --> 00:16:33,720
Speaker 1: pissed that I had to pay sixty five ninety five

336
00:16:33,760 --> 00:16:36,440
Speaker 1: a month after the forty five ninety nine new customer

337
00:16:36,480 --> 00:16:38,840
Speaker 1: promo year was up. And he said he called and

338
00:16:38,880 --> 00:16:41,480
Speaker 1: threatened to switch services. They didn't care. Now, I will

339
00:16:41,520 --> 00:16:44,720
Speaker 1: tell you I've called Spectrum now about three times since

340
00:16:44,720 --> 00:16:46,880
Speaker 1: I've been a customer for I think the past two years,

341
00:16:47,120 --> 00:16:50,000
Speaker 1: and they do not care. They know that you are

342
00:16:50,080 --> 00:16:53,320
Speaker 1: streaming all kinds of stuff like Netflix, and they know

343
00:16:53,400 --> 00:16:56,760
Speaker 1: that your providers are limited. They know that you probably

344
00:16:56,760 --> 00:16:59,480
Speaker 1: only have one other choice when it comes to internet

345
00:16:59,520 --> 00:17:02,280
Speaker 1: coming into your house, so they do not care. You

346
00:17:02,320 --> 00:17:04,240
Speaker 1: can threaten to quit all you want. I called the

347
00:17:04,240 --> 00:17:06,160
Speaker 1: other day and I threatened to quit. They literally did

348
00:17:06,200 --> 00:17:08,919
Speaker 1: not care. Now they said, okay, that's fine, let me

349
00:17:08,920 --> 00:17:11,160
Speaker 1: transfer you. They were going to transfer me to another

350
00:17:11,200 --> 00:17:14,120
Speaker 1: department to see if they can figure out a deal.

351
00:17:14,520 --> 00:17:16,359
Speaker 1: But I didn't get that far because I waited on

352
00:17:16,400 --> 00:17:17,960
Speaker 1: hold for ten minutes and I just couldn't put up

353
00:17:17,960 --> 00:17:18,520
Speaker 1: with it anymore.

354
00:17:18,880 --> 00:17:20,400
Speaker 2: But what we're.

355
00:17:20,240 --> 00:17:22,680
Speaker 1: Seeing is these companies don't care.

356
00:17:22,720 --> 00:17:22,880
Speaker 2: Now.

357
00:17:22,920 --> 00:17:24,880
Speaker 1: This guy, what he says is he got a piece

358
00:17:24,920 --> 00:17:27,639
Speaker 1: of mail in his mailbox that said they had an

359
00:17:27,680 --> 00:17:30,520
Speaker 1: Internet plus cable promo for forty four ninety nine, and

360
00:17:30,560 --> 00:17:31,679
Speaker 1: he said, hey, what's up with that?

361
00:17:31,720 --> 00:17:32,760
Speaker 2: I'm paying sixty five.

362
00:17:32,720 --> 00:17:36,320
Speaker 1: Dollars just for internet and they lowered it to fifty dollars.

363
00:17:36,600 --> 00:17:39,359
Speaker 1: But and he's locked in for the next twelve months.

364
00:17:39,359 --> 00:17:43,960
Speaker 1: So bottom line, it's worth calling Spectrum and just saying, hey, look,

365
00:17:44,000 --> 00:17:46,120
Speaker 1: I'm seeing that you're giving this new deal forty five

366
00:17:46,160 --> 00:17:49,439
Speaker 1: bucks a month, and can I get something that's just

367
00:17:49,480 --> 00:17:52,600
Speaker 1: as good, and also be prepared to switch. Now where

368
00:17:52,600 --> 00:17:55,720
Speaker 1: I live, I can get another internet provider which is

369
00:17:55,760 --> 00:18:00,200
Speaker 1: actually faster than Spectrum, for a little bit more a month.

370
00:18:00,320 --> 00:18:02,840
Speaker 1: So it's one of these things where you have to

371
00:18:02,880 --> 00:18:05,959
Speaker 1: be prepared to switch, and I was. I was prepared

372
00:18:06,000 --> 00:18:07,880
Speaker 1: to switch if I have to. I'm going to probably

373
00:18:07,960 --> 00:18:09,960
Speaker 1: call in and actually talk to someone and just see

374
00:18:09,960 --> 00:18:11,720
Speaker 1: if I can do this as well. But I will

375
00:18:11,760 --> 00:18:14,720
Speaker 1: say the only thing that I thought is a little

376
00:18:14,720 --> 00:18:17,200
Speaker 1: bit tough about this is when I got the cable

377
00:18:17,200 --> 00:18:19,359
Speaker 1: plus internet promo in my mail. I just got this

378
00:18:19,400 --> 00:18:21,679
Speaker 1: in my mail as well this week. I thought the

379
00:18:21,720 --> 00:18:24,399
Speaker 1: forty four to ninety nine was each. I thought it

380
00:18:24,440 --> 00:18:27,520
Speaker 1: was forty five dollars for Internet and forty five dollars

381
00:18:27,560 --> 00:18:30,120
Speaker 1: for the TV service, which would be ninety dollars a month.

382
00:18:30,440 --> 00:18:33,080
Speaker 1: He's saying that it was forty five dollars for both.

383
00:18:33,359 --> 00:18:36,720
Speaker 1: I don't think that's the case. So you can check,

384
00:18:36,760 --> 00:18:38,920
Speaker 1: but look closely when you get that mail, or if

385
00:18:38,920 --> 00:18:41,520
Speaker 1: you haven't already gotten it. But I remember it saying

386
00:18:41,760 --> 00:18:44,840
Speaker 1: that it was forty five dollars a month for each service.

387
00:18:45,080 --> 00:18:46,879
Speaker 1: And so that's why I didn't really call in like

388
00:18:46,920 --> 00:18:48,639
Speaker 1: he did, because I was like, well, they're not going

389
00:18:48,680 --> 00:18:51,720
Speaker 1: to really do anything for me, because this is something

390
00:18:51,840 --> 00:18:54,000
Speaker 1: they want you to bundle, right. The whole point of

391
00:18:54,040 --> 00:18:56,680
Speaker 1: their business is to get you to spend more by

392
00:18:56,720 --> 00:19:00,480
Speaker 1: bundling more things. Justine from the red Lands with rich

393
00:19:01,000 --> 00:19:01,840
Speaker 1: what can I help you with?

394
00:19:02,359 --> 00:19:02,560
Speaker 4: Hi?

395
00:19:03,200 --> 00:19:10,760
Speaker 5: Yes, I just upgraded from the Pixel to the Verizon customer.

396
00:19:11,000 --> 00:19:14,399
Speaker 5: I was a Sprint for like twelve years and I

397
00:19:14,480 --> 00:19:18,919
Speaker 5: went to Verizon. I got tired of Spring and I

398
00:19:18,960 --> 00:19:20,040
Speaker 5: had a Pixel.

399
00:19:19,760 --> 00:19:22,680
Speaker 6: For like a year and a half and it gave

400
00:19:22,720 --> 00:19:26,520
Speaker 6: me to a lot of problems, and I went with

401
00:19:26,680 --> 00:19:29,760
Speaker 6: the Galaxy T eight.

402
00:19:30,640 --> 00:19:33,920
Speaker 5: Is that what it's called? Okay, maybe I'm saying maybe

403
00:19:33,960 --> 00:19:34,800
Speaker 5: I'm saying it wrong.

404
00:19:35,840 --> 00:19:38,399
Speaker 1: That could be a model. I'm not totally familiar with that.

405
00:19:38,160 --> 00:19:40,080
Speaker 5: It's got a pen.

406
00:19:40,800 --> 00:19:42,600
Speaker 1: Oh oh the Galaxy no date? Got it?

407
00:19:43,280 --> 00:19:48,840
Speaker 5: Yes, yes, I'm sorry the no date. Thank you? And okay,

408
00:19:48,880 --> 00:19:51,879
Speaker 5: I'm gonna say my question stupid too. Okay, I'm having

409
00:19:52,040 --> 00:19:54,800
Speaker 5: I keep hitting the left side of the phone and

410
00:19:54,840 --> 00:19:58,639
Speaker 5: I keep getting this. Fix me what is that? And

411
00:19:58,680 --> 00:20:00,399
Speaker 5: it's annoying and how can I get it?

412
00:20:01,000 --> 00:20:06,560
Speaker 1: Okay, Well, Bixby, Bixby is is basically their version of

413
00:20:06,640 --> 00:20:10,919
Speaker 1: Google Assistant or Siri. But that's Samsung's version of that.

414
00:20:11,160 --> 00:20:14,760
Speaker 1: So what what's happening is there's a dedicated button on

415
00:20:14,840 --> 00:20:17,280
Speaker 1: the left side of the phone, right underneath the two

416
00:20:17,359 --> 00:20:22,440
Speaker 1: volume buttons. That is the Bixby activation button. And and yes,

417
00:20:22,480 --> 00:20:24,560
Speaker 1: I'm well aware that I say button a little bit different,

418
00:20:24,560 --> 00:20:26,240
Speaker 1: but I'm from New Jersey, so give me a break.

419
00:20:27,200 --> 00:20:30,640
Speaker 5: But you're oh.

420
00:20:30,440 --> 00:20:31,280
Speaker 1: You're from New Jersey.

421
00:20:31,400 --> 00:20:31,879
Speaker 2: I love it.

422
00:20:31,920 --> 00:20:35,080
Speaker 1: See then I say then I say button just the

423
00:20:35,119 --> 00:20:41,399
Speaker 1: way you'd say button. So you can basically disable this

424
00:20:41,560 --> 00:20:44,359
Speaker 1: in the settings. So the first time that you open Bixby,

425
00:20:45,480 --> 00:20:47,560
Speaker 1: you can't fully disable it, but you can kind of

426
00:20:47,560 --> 00:20:50,520
Speaker 1: turn off some aspects of it. But go into Bixby

427
00:20:50,560 --> 00:20:52,679
Speaker 1: once you turn it on or activate it, and then

428
00:20:52,720 --> 00:20:55,600
Speaker 1: go into your settings and basically turn off everything that

429
00:20:55,640 --> 00:20:59,480
Speaker 1: says to activate Bixby. I believe they kind of go

430
00:20:59,520 --> 00:21:01,520
Speaker 1: through soft or changes. At one point, you could turn

431
00:21:01,560 --> 00:21:05,359
Speaker 1: off the button completely. Some people actually use these apps

432
00:21:05,440 --> 00:21:09,200
Speaker 1: called remappers, and it will actually when you press that button,

433
00:21:09,240 --> 00:21:11,800
Speaker 1: it'll bring up like Google Assistant or another app that's

434
00:21:11,840 --> 00:21:13,720
Speaker 1: actually useful to you.

435
00:21:13,720 --> 00:21:14,320
Speaker 2: You can do that.

436
00:21:15,200 --> 00:21:17,520
Speaker 1: I don't really recommend those because they kind of it's

437
00:21:17,560 --> 00:21:19,520
Speaker 1: a not a very clean system, so I would just

438
00:21:19,560 --> 00:21:22,320
Speaker 1: try to disable it as much as possible. So you've

439
00:21:22,359 --> 00:21:24,160
Speaker 1: got let's see what they lets you do right now.

440
00:21:24,200 --> 00:21:26,920
Speaker 1: Bixby key is one of the options right now, press

441
00:21:27,000 --> 00:21:29,240
Speaker 1: once to open or press twice to open, So I

442
00:21:29,280 --> 00:21:32,480
Speaker 1: would recommend the option to press twice to open, and

443
00:21:32,520 --> 00:21:35,200
Speaker 1: there will be a less chance that you will accidentally

444
00:21:35,240 --> 00:21:35,840
Speaker 1: activate that.

445
00:21:36,040 --> 00:21:39,080
Speaker 5: Justine, Oh, okay, no problem.

446
00:21:39,200 --> 00:21:40,560
Speaker 1: How are you liking the phone otherwise?

447
00:21:41,000 --> 00:21:44,720
Speaker 5: I am. I did not like the pixel.

448
00:21:44,840 --> 00:21:46,560
Speaker 1: Oh what about the pixels?

449
00:21:48,480 --> 00:21:50,560
Speaker 5: I don't know. I was having a lot of issues

450
00:21:50,600 --> 00:21:54,200
Speaker 5: with the part I did like about Verizon after switching

451
00:21:54,240 --> 00:21:56,760
Speaker 5: from Sprint was that I do like that they have

452
00:21:56,880 --> 00:22:00,600
Speaker 5: the tech coach. Okay on the phone, and I use

453
00:22:00,680 --> 00:22:04,919
Speaker 5: it a whole lot. So I'm not tech savvy, so

454
00:22:06,119 --> 00:22:09,040
Speaker 5: I do like that, and so I'm a big fan

455
00:22:09,080 --> 00:22:12,439
Speaker 5: of Verizon. I don't know, I had a lot of

456
00:22:12,520 --> 00:22:16,400
Speaker 5: problems I was getting, like I would miss phone calls

457
00:22:16,560 --> 00:22:19,560
Speaker 5: and things like that. Wow, And so the Pixel was

458
00:22:19,640 --> 00:22:21,920
Speaker 5: not I was not a fan of the Pixel.

459
00:22:22,080 --> 00:22:24,399
Speaker 1: I call it a one trick pony because it really is.

460
00:22:24,560 --> 00:22:27,680
Speaker 1: It's a great camera, but other than that, it kind

461
00:22:27,680 --> 00:22:29,480
Speaker 1: of leaves other things to be desired. It's got some

462
00:22:29,560 --> 00:22:33,239
Speaker 1: good software from Google. But I think the note the

463
00:22:33,280 --> 00:22:36,320
Speaker 1: Samsung devices, they've got so many cool features that people

464
00:22:36,359 --> 00:22:38,800
Speaker 1: that's why people really have seen them as the alternative

465
00:22:38,800 --> 00:22:39,560
Speaker 1: to the iPhone.

466
00:22:39,920 --> 00:22:43,639
Speaker 5: Exactly it did take Yeah, pictures are fine. Pictures are

467
00:22:43,680 --> 00:22:44,320
Speaker 5: exactly fine.

468
00:22:44,359 --> 00:22:46,000
Speaker 1: You are so right, all right, Justine.

469
00:22:46,240 --> 00:22:47,199
Speaker 2: Thanks for calling in.

470
00:22:47,560 --> 00:22:51,280
Speaker 1: Justine in the Redlands formerly of New Jersey, and thanks for.

471
00:22:51,200 --> 00:22:52,040
Speaker 2: Calling in on the show.

472
00:22:52,680 --> 00:22:53,920
Speaker 5: Thanks, thanks so much. Rich.

473
00:22:54,080 --> 00:22:57,159
Speaker 1: Today's podcast brought to you by one and one Handy

474
00:22:57,240 --> 00:23:00,520
Speaker 1: Tech Tips for the iPhone. That's my book. One hundred

475
00:23:00,520 --> 00:23:02,480
Speaker 1: and one Handy Tech Tips for the iPhone is a

476
00:23:02,520 --> 00:23:05,879
Speaker 1: best selling iPhone guide on Amazon. I wrote it. You

477
00:23:05,920 --> 00:23:08,400
Speaker 1: guys have reviewed it. The reviews have come in. They've

478
00:23:08,440 --> 00:23:11,520
Speaker 1: been excellent. Thank you for that. Believe last time I

479
00:23:11,560 --> 00:23:13,760
Speaker 1: checked it was about four and a half stars on Amazon,

480
00:23:13,760 --> 00:23:16,280
Speaker 1: which is no easy feat. By the way, I wrote

481
00:23:16,280 --> 00:23:18,840
Speaker 1: the book so anyone can understand it. It's written for

482
00:23:18,880 --> 00:23:22,240
Speaker 1: Apple's latest operating system iOS twelve, so you get all

483
00:23:22,240 --> 00:23:24,800
Speaker 1: the latest tips like how to create a memoji, how

484
00:23:24,840 --> 00:23:28,200
Speaker 1: to take control of your notifications, how to utilize screen

485
00:23:28,240 --> 00:23:32,159
Speaker 1: time and set content limits for kids, and more. You

486
00:23:32,200 --> 00:23:35,120
Speaker 1: also learn how to use the fun new camera effects

487
00:23:35,160 --> 00:23:39,560
Speaker 1: in I message, keep USB accessories from stealing your data set,

488
00:23:39,600 --> 00:23:43,320
Speaker 1: and remember more secure passwords, use group FaceTime, which yeah,

489
00:23:43,359 --> 00:23:45,199
Speaker 1: we know what happened with group FaceTime, but there is

490
00:23:45,240 --> 00:23:47,240
Speaker 1: a fix for that one so you can use it

491
00:23:47,280 --> 00:23:50,840
Speaker 1: again if you have the latest version of iOS. I'll

492
00:23:50,840 --> 00:23:53,080
Speaker 1: also talk about series shortcuts, how to use the second

493
00:23:53,119 --> 00:23:55,800
Speaker 1: phone line on your device, and there's also fun stuff

494
00:23:55,840 --> 00:23:58,120
Speaker 1: like the tips that started at all. I've shared these

495
00:23:58,160 --> 00:24:00,439
Speaker 1: on TV, like changing the brightness of the built in

496
00:24:00,480 --> 00:24:04,960
Speaker 1: flashlight and turning your iPhone into a magnifying glass. I

497
00:24:05,000 --> 00:24:08,240
Speaker 1: also talk about iCloud extensively, like how to free up storage,

498
00:24:08,280 --> 00:24:10,920
Speaker 1: how to manage that, how to control what your kids

499
00:24:10,960 --> 00:24:13,719
Speaker 1: are doing on their devices, and how to stop double

500
00:24:13,800 --> 00:24:16,400
Speaker 1: paying for all the apps and movies that you buy

501
00:24:16,440 --> 00:24:19,639
Speaker 1: if you want to share them with family members. Bottom line,

502
00:24:19,840 --> 00:24:21,800
Speaker 1: you're gonna feel smarter about your iPhone, You're going to

503
00:24:21,800 --> 00:24:25,280
Speaker 1: accomplish more in less time, and you're gonna feel better

504
00:24:25,320 --> 00:24:28,280
Speaker 1: about the money you've spent on this very expensive device.

505
00:24:28,600 --> 00:24:30,760
Speaker 1: I get a lot of questions about which iPhones it

506
00:24:30,800 --> 00:24:34,479
Speaker 1: works for. If you have iOS twelve installed on your device,

507
00:24:34,840 --> 00:24:37,200
Speaker 1: this book applies to you. It's called one hundred and

508
00:24:37,240 --> 00:24:39,880
Speaker 1: one Handy Tech Tips for the iPhone. It's available now

509
00:24:39,920 --> 00:24:44,040
Speaker 1: in paperback and in kindle editions on Amazon. Just go

510
00:24:44,160 --> 00:24:48,040
Speaker 1: to rich on tech dot tv slash book for more information,

511
00:24:48,520 --> 00:24:50,960
Speaker 1: or just search one hundred and one Handy Tech Tips

512
00:24:50,960 --> 00:24:54,240
Speaker 1: for the iPhone on Amazon. Well, well, well, it is

513
00:24:54,320 --> 00:24:58,280
Speaker 1: a long time coming, but Samsung finally has their answer

514
00:24:58,560 --> 00:25:02,160
Speaker 1: to the Apple Store. The company is opening up three

515
00:25:02,359 --> 00:25:05,639
Speaker 1: new retail stores. And guess what I got an early

516
00:25:05,760 --> 00:25:09,120
Speaker 1: sneak peek at their location in Los Angeles or near

517
00:25:09,160 --> 00:25:11,840
Speaker 1: Los Angeles if you're really getting me on a technicality.

518
00:25:11,880 --> 00:25:15,840
Speaker 1: It's in Glendale at the Americana at Brand And let

519
00:25:15,880 --> 00:25:17,479
Speaker 1: me tell you, I got a tour of the store

520
00:25:17,920 --> 00:25:21,800
Speaker 1: and this is the real deal. This is Samsung's first

521
00:25:21,920 --> 00:25:25,280
Speaker 1: retail store. Now some of you may say, wait a second, rich,

522
00:25:25,280 --> 00:25:27,199
Speaker 1: what are you talking about. Samsung has had stores in

523
00:25:27,200 --> 00:25:29,919
Speaker 1: the past. Well they really haven't. They've got a store

524
00:25:29,920 --> 00:25:32,080
Speaker 1: in New York, but it's not actually a store. They

525
00:25:32,119 --> 00:25:34,240
Speaker 1: call it Samsung eight thirty seven. I've been there. It's

526
00:25:34,240 --> 00:25:37,040
Speaker 1: in the meatpacking district, and that's what's what they call

527
00:25:37,160 --> 00:25:40,600
Speaker 1: an experience center. So you can't actually buy the stuff

528
00:25:40,640 --> 00:25:42,400
Speaker 1: that's on display there, which I think is a missed

529
00:25:42,400 --> 00:25:45,520
Speaker 1: opportunity by the way. But this new store, they call

530
00:25:45,600 --> 00:25:49,600
Speaker 1: a Samsung Experience Store, is a store where you can

531
00:25:49,640 --> 00:25:52,200
Speaker 1: see all the different Samsung products, but you can also

532
00:25:52,280 --> 00:25:54,120
Speaker 1: purchase them at the end of the day. Now that's great.

533
00:25:54,119 --> 00:25:55,720
Speaker 1: They have all this stuff on hand, you know, like

534
00:25:55,800 --> 00:25:59,119
Speaker 1: the phones, the TVs, they have all the accessories that

535
00:25:59,160 --> 00:26:01,840
Speaker 1: they sell, all the watches, all the watch bands. So

536
00:26:01,880 --> 00:26:05,600
Speaker 1: if you're a Samsung fan, this is a must stop.

537
00:26:05,640 --> 00:26:07,680
Speaker 1: You gotta see this place. It looks you know, I'm

538
00:26:07,680 --> 00:26:09,159
Speaker 1: not gonna say it looks like an Apple store, but

539
00:26:09,200 --> 00:26:11,040
Speaker 1: of course it has that same feel where you can

540
00:26:11,080 --> 00:26:12,440
Speaker 1: go in, you can hang out, there's a lot of

541
00:26:12,440 --> 00:26:15,800
Speaker 1: places to sit everything's on display, you can play with everything.

542
00:26:16,200 --> 00:26:17,440
Speaker 2: Hopefully the people that.

543
00:26:17,400 --> 00:26:19,760
Speaker 1: Are in there are very knowledgeable about the products, because

544
00:26:19,760 --> 00:26:23,560
Speaker 1: that's one of the differentiating factors between say a Samsung

545
00:26:23,640 --> 00:26:26,040
Speaker 1: store and just going into like you know, a wireless

546
00:26:26,080 --> 00:26:28,720
Speaker 1: carrier store and buying the product or maybe a Best Buy.

547
00:26:29,720 --> 00:26:32,239
Speaker 1: A lot of these locations with Samsung, you know, they

548
00:26:33,080 --> 00:26:35,720
Speaker 1: they've trained the people that are at those little stores.

549
00:26:35,760 --> 00:26:38,040
Speaker 1: So I know they have like a Samsung store inside

550
00:26:38,040 --> 00:26:40,040
Speaker 1: a lot of Best Buys, and a lot of times

551
00:26:40,040 --> 00:26:42,840
Speaker 1: the people inside that little Samsung store inside the Best

552
00:26:42,920 --> 00:26:45,280
Speaker 1: Buy are trained by Samsung, so they're.

553
00:26:45,119 --> 00:26:46,560
Speaker 2: Knowledgeable about the products.

554
00:26:46,800 --> 00:26:48,720
Speaker 1: But this takes it to the next level because these

555
00:26:48,720 --> 00:26:51,479
Speaker 1: people are living, breathing it every single day. So, like

556
00:26:51,480 --> 00:26:53,920
Speaker 1: I said, the first stores are opening at the Americana

557
00:26:54,160 --> 00:26:58,959
Speaker 1: at Brand in Los Angeles, which is just outside just

558
00:26:59,000 --> 00:27:03,320
Speaker 1: outside Los Angeles, I should say, which is Glendale, beautiful place,

559
00:27:03,400 --> 00:27:06,280
Speaker 1: the Americana, by the way. The second store is Long

560
00:27:06,320 --> 00:27:10,040
Speaker 1: Island in Garden City, and then you've got the Galleria

561
00:27:10,160 --> 00:27:13,280
Speaker 1: in Houston. So those are the first three, and I

562
00:27:13,359 --> 00:27:15,600
Speaker 1: know for a fact that the Americana is opening on

563
00:27:15,640 --> 00:27:16,640
Speaker 1: February twentieth.

564
00:27:17,000 --> 00:27:18,679
Speaker 2: It says that three stores are going to.

565
00:27:18,720 --> 00:27:21,520
Speaker 1: Open all on the twentieth of February, so that's the

566
00:27:21,560 --> 00:27:23,960
Speaker 1: target date. Now, the thing I think is the most

567
00:27:24,080 --> 00:27:27,600
Speaker 1: interesting aspect of these stores is the fact that you

568
00:27:27,640 --> 00:27:31,040
Speaker 1: can finally go into a Samsung store and get your

569
00:27:31,040 --> 00:27:32,760
Speaker 1: Samsung product serviced.

570
00:27:33,080 --> 00:27:33,359
Speaker 2: Now.

571
00:27:33,760 --> 00:27:35,920
Speaker 1: I know that there's been a lot of these repair

572
00:27:35,960 --> 00:27:38,199
Speaker 1: shops that you can bring your Samsung to they'll replace

573
00:27:38,240 --> 00:27:40,320
Speaker 1: the screen, all that kind of stuff, But how nice

574
00:27:40,359 --> 00:27:43,400
Speaker 1: is it that Samsung will have a physical location where

575
00:27:43,440 --> 00:27:46,679
Speaker 1: you can bring your device, get help, ask questions, and

576
00:27:46,800 --> 00:27:49,280
Speaker 1: also get some on site repairs.

577
00:27:49,320 --> 00:27:52,000
Speaker 2: Now, beyond the screen.

578
00:27:51,640 --> 00:27:55,719
Speaker 1: Repair, Samsung wasn't very forthcoming about what other repairs they

579
00:27:55,760 --> 00:27:58,200
Speaker 1: can do, but I do know that you can get.

580
00:27:58,000 --> 00:27:59,680
Speaker 2: Your screen repaired on site.

581
00:28:00,040 --> 00:28:02,880
Speaker 1: Could also get a TV repaired there, which I don't

582
00:28:02,880 --> 00:28:05,840
Speaker 1: really understand because I mean, to me, TVs are so

583
00:28:05,960 --> 00:28:06,640
Speaker 1: cheap these days.

584
00:28:06,640 --> 00:28:07,720
Speaker 2: Who brings them in for repair?

585
00:28:07,760 --> 00:28:10,480
Speaker 1: I don't even know if TV's break, but it has

586
00:28:10,520 --> 00:28:12,760
Speaker 1: to be under forty inches so you can bring your

587
00:28:12,760 --> 00:28:15,359
Speaker 1: flat screen in and they will troubleshoot it. But I mean,

588
00:28:16,040 --> 00:28:17,399
Speaker 1: do TVs really break?

589
00:28:17,520 --> 00:28:17,960
Speaker 2: I don't know.

590
00:28:18,000 --> 00:28:19,920
Speaker 1: I mean, I've had my TVs forever and I don't

591
00:28:19,920 --> 00:28:21,920
Speaker 1: feel like they ever break these days back in the day. Yeah,

592
00:28:21,920 --> 00:28:24,800
Speaker 1: maybe tube and projection, but flat.

593
00:28:24,480 --> 00:28:26,239
Speaker 2: Screens, I don't know. They just kind of they're kind

594
00:28:26,240 --> 00:28:27,000
Speaker 2: of like a workhorse.

595
00:28:28,000 --> 00:28:30,720
Speaker 1: These are also permanent locations. These are not just pop

596
00:28:30,840 --> 00:28:34,360
Speaker 1: up shops. These are permanent locations. And I asked Samsung

597
00:28:34,359 --> 00:28:37,840
Speaker 1: if they're going to open more past these three. They

598
00:28:37,880 --> 00:28:40,800
Speaker 1: did not say. Now, I personally think I would expect

599
00:28:41,080 --> 00:28:44,400
Speaker 1: that they will transform their Samsung eight thirty seven at

600
00:28:44,400 --> 00:28:47,240
Speaker 1: the Meatpacking District into a real store. I would hope

601
00:28:47,280 --> 00:28:49,400
Speaker 1: they would do that. I'm not sure. They didn't say

602
00:28:49,400 --> 00:28:52,480
Speaker 1: they were gonna do that. But again, this is now

603
00:28:52,960 --> 00:28:55,840
Speaker 1: their answer to the Apple Store. And I think it's

604
00:28:55,840 --> 00:28:59,800
Speaker 1: a really cool thing for Samsung enthusiasts because you've got

605
00:28:59,800 --> 00:29:03,240
Speaker 1: this great community of Samsung fans with nowhere to go,

606
00:29:03,880 --> 00:29:06,280
Speaker 1: and now that they have a location. It's kind of

607
00:29:06,320 --> 00:29:08,720
Speaker 1: cool because you go into Apple stores, there's always a

608
00:29:08,760 --> 00:29:10,800
Speaker 1: million Apple people in there and they're all, you know,

609
00:29:10,840 --> 00:29:13,440
Speaker 1: talking and chatting or whatever. I think it's really cool

610
00:29:13,480 --> 00:29:15,520
Speaker 1: now that you can go into a Samsung store and

611
00:29:15,560 --> 00:29:17,480
Speaker 1: you can sit in one of these like lounge areas

612
00:29:17,480 --> 00:29:19,000
Speaker 1: that they have there and just kind of see other

613
00:29:19,040 --> 00:29:22,080
Speaker 1: people and talk to other people and just kind of

614
00:29:22,240 --> 00:29:24,680
Speaker 1: be part of that community. Two things you have to

615
00:29:24,760 --> 00:29:27,200
Speaker 1: check out if you go there. Number One, right now,

616
00:29:27,280 --> 00:29:29,600
Speaker 1: they're doing a promotion if you buy a case at

617
00:29:29,680 --> 00:29:34,320
Speaker 1: one of these Samsung Experience retail stores, they will laser

618
00:29:34,400 --> 00:29:37,480
Speaker 1: engrave it on site for free. So that's kind of cool.

619
00:29:37,520 --> 00:29:39,560
Speaker 1: So definitely take advantage of that if you need a

620
00:29:39,560 --> 00:29:42,479
Speaker 1: case for your Galaxy phone or your tablet or whatever.

621
00:29:43,360 --> 00:29:45,000
Speaker 1: Well I don't know, yeah, I guess for a tablet

622
00:29:45,000 --> 00:29:47,640
Speaker 1: they would do that too. The other thing is that

623
00:29:48,480 --> 00:29:51,200
Speaker 1: they have this VR set up there and it's with

624
00:29:51,280 --> 00:29:54,360
Speaker 1: the Gear VR, but they've got this seat that you

625
00:29:54,400 --> 00:29:57,480
Speaker 1: sit in and it's like a full VR experience. They

626
00:29:57,480 --> 00:30:00,000
Speaker 1: call it four D, and believe me, it was pretty

627
00:30:00,360 --> 00:30:02,680
Speaker 1: I went on it. It was a roller coaster, a

628
00:30:02,720 --> 00:30:06,120
Speaker 1: six Flags roller coaster, and I'll admit I was a

629
00:30:06,160 --> 00:30:09,000
Speaker 1: little apprehensive when I got on this roller coaster because

630
00:30:09,760 --> 00:30:11,840
Speaker 1: not a huge fan of the crazy roller coasters.

631
00:30:12,080 --> 00:30:12,880
Speaker 2: I'll go on them.

632
00:30:13,280 --> 00:30:15,440
Speaker 1: It's been a while, but I will go on them,

633
00:30:15,680 --> 00:30:19,440
Speaker 1: and this was pretty realistic and so definitely check that out.

634
00:30:19,720 --> 00:30:20,760
Speaker 2: I thought it was a lot of fun.

635
00:30:20,760 --> 00:30:23,240
Speaker 1: They have like the chair will actually blow air into

636
00:30:23,280 --> 00:30:26,000
Speaker 1: your face if the whole chair moves, you actually strap

637
00:30:26,040 --> 00:30:28,800
Speaker 1: yourself in, so it doesn't go upside down or anything.

638
00:30:28,800 --> 00:30:30,840
Speaker 1: I mean, the roller coaster does, but it's all simulated.

639
00:30:31,240 --> 00:30:35,200
Speaker 1: So that was pretty cool. And again, the new Samsung

640
00:30:35,320 --> 00:30:39,280
Speaker 1: Experience stores open in Los Angeles, Long Island, and Houston

641
00:30:39,680 --> 00:30:43,560
Speaker 1: on February twentieth. I should mention, since we're talking about Samsung,

642
00:30:43,600 --> 00:30:46,000
Speaker 1: if you're in the market for a Samsung device, you

643
00:30:46,080 --> 00:30:49,600
Speaker 1: probably want to hold off until February twentieth because that's

644
00:30:49,640 --> 00:30:53,000
Speaker 1: when Samsung is unveiling their brand new devices. So they'll

645
00:30:53,040 --> 00:30:57,200
Speaker 1: be unveiling their brand new S ten lineup. And also

646
00:30:57,720 --> 00:31:00,240
Speaker 1: the rumor is a foldable device as well. I don't

647
00:31:00,240 --> 00:31:02,200
Speaker 1: think you're able to buy that very soon, but I

648
00:31:02,200 --> 00:31:05,760
Speaker 1: guess sometime this year perhaps, And also we could see

649
00:31:05,800 --> 00:31:08,479
Speaker 1: some surprises like wearables and stuff like that. So if

650
00:31:08,480 --> 00:31:11,000
Speaker 1: you're in the market for the S nine, I would

651
00:31:11,000 --> 00:31:12,720
Speaker 1: just wait to see what the S ten does. Even

652
00:31:12,760 --> 00:31:14,920
Speaker 1: if you don't want to buy the latest, greatest, newest one,

653
00:31:15,360 --> 00:31:17,960
Speaker 1: usually the prices drop on the old devices when the

654
00:31:17,960 --> 00:31:20,800
Speaker 1: new ones come out. Now again, these stores open on

655
00:31:20,840 --> 00:31:23,040
Speaker 1: February twentieth. I don't think they're going to have the

656
00:31:23,080 --> 00:31:25,800
Speaker 1: new devices in the stores that day, because usually what

657
00:31:25,840 --> 00:31:28,480
Speaker 1: happens is Samsung announces the devices and then it's about,

658
00:31:28,640 --> 00:31:30,080
Speaker 1: you know, a couple of weeks, a week or two

659
00:31:30,160 --> 00:31:32,320
Speaker 1: before they come out, So that'll give the stores about

660
00:31:32,360 --> 00:31:34,680
Speaker 1: a week to change over everything. But just something to

661
00:31:34,680 --> 00:31:38,840
Speaker 1: know again, big Samsung event on Wednesday, February twentieth, so

662
00:31:39,280 --> 00:31:42,720
Speaker 1: we will have much more Samsung news then. Mark from

663
00:31:42,720 --> 00:31:44,320
Speaker 1: OHI you're on with Rich? How's it going?

664
00:31:45,560 --> 00:31:46,880
Speaker 4: Hey? Rich? How are you doing today?

665
00:31:47,040 --> 00:31:48,080
Speaker 1: I'm doing fantastic.

666
00:31:48,120 --> 00:31:48,480
Speaker 2: How are you?

667
00:31:49,880 --> 00:31:52,760
Speaker 4: We're doing great? Love your book, pon it for Christmas.

668
00:31:52,960 --> 00:31:53,880
Speaker 4: Can't get enough of it.

669
00:31:54,000 --> 00:31:54,360
Speaker 1: Thank you.

670
00:31:55,160 --> 00:31:58,280
Speaker 4: We had to upgrade, just had to upgrade from my

671
00:31:58,480 --> 00:32:03,160
Speaker 4: iPhone six battery went dead. Didn't want to put money

672
00:32:03,200 --> 00:32:06,800
Speaker 4: into it, so I upgraded to the iPhone XR. Okay,

673
00:32:07,960 --> 00:32:09,560
Speaker 4: I've been sitting here on a rainy day, look at

674
00:32:09,560 --> 00:32:11,840
Speaker 4: reading your book, trying to get familiar with the phone.

675
00:32:12,160 --> 00:32:16,000
Speaker 4: And the one thing I'm having issues with is my

676
00:32:16,120 --> 00:32:20,960
Speaker 4: voice control in my truck I have. I'll give it

677
00:32:20,960 --> 00:32:24,360
Speaker 4: a voice command to dial a number and it won't

678
00:32:24,360 --> 00:32:27,880
Speaker 4: go through. It just dies. So what do I need

679
00:32:27,920 --> 00:32:28,200
Speaker 4: to do?

680
00:32:28,840 --> 00:32:31,360
Speaker 1: M Okay? So well, thanks for buying the book. By

681
00:32:31,400 --> 00:32:33,080
Speaker 1: the way, one hundred and one handy tech tips to

682
00:32:33,120 --> 00:32:36,680
Speaker 1: the iPhone. Appreciate that. So what kind of truck do

683
00:32:36,720 --> 00:32:38,440
Speaker 1: you have? And how are you making these calls? Is

684
00:32:38,440 --> 00:32:40,560
Speaker 1: it straight up bluetooth or are using.

685
00:32:40,360 --> 00:32:44,840
Speaker 4: Car play Bluetooth? My truck does not have that year.

686
00:32:45,360 --> 00:32:50,600
Speaker 4: It's a twenty sixteen Ford F one fifty. Okay, and

687
00:32:50,680 --> 00:32:53,040
Speaker 4: so when you meet, but I'm just blue just bluetooth.

688
00:32:53,360 --> 00:32:56,480
Speaker 1: So you're just doing bluetooth and you what do you say?

689
00:32:56,520 --> 00:32:58,440
Speaker 1: Do you say hey Siri and then try to call it?

690
00:32:58,440 --> 00:33:00,000
Speaker 1: How do you how are you actually calling it?

691
00:33:02,160 --> 00:33:05,479
Speaker 4: Mike? I hit the voice activation and I say please

692
00:33:05,520 --> 00:33:06,640
Speaker 4: call so and so?

693
00:33:07,440 --> 00:33:07,800
Speaker 1: Okay?

694
00:33:07,880 --> 00:33:08,520
Speaker 2: And then what happens?

695
00:33:08,560 --> 00:33:13,240
Speaker 1: So you're using Ford's Ford Sync to do that? Yes, okay,

696
00:33:13,280 --> 00:33:15,400
Speaker 1: so the voice three, So the voice command is going

697
00:33:15,400 --> 00:33:17,000
Speaker 1: to sync three and then it's handing it off to

698
00:33:17,040 --> 00:33:19,640
Speaker 1: the iPhone somehow, or it's actually probably just using the

699
00:33:19,640 --> 00:33:22,640
Speaker 1: address book from your device. So where does it go

700
00:33:22,680 --> 00:33:23,760
Speaker 1: after that? What happens?

701
00:33:24,800 --> 00:33:27,800
Speaker 4: It dies? My iPhone six I had no problem with,

702
00:33:27,920 --> 00:33:29,520
Speaker 4: so I know there's got to be a toggle that

703
00:33:29,560 --> 00:33:32,000
Speaker 4: I haven't switched on or something to that nature.

704
00:33:32,480 --> 00:33:34,800
Speaker 1: So does the call ever connect or does it just

705
00:33:34,920 --> 00:33:37,480
Speaker 1: literally it drops everything like it says, does it ever

706
00:33:37,520 --> 00:33:38,560
Speaker 1: say calling the person?

707
00:33:40,000 --> 00:33:42,280
Speaker 4: No, it never makes it that far. Oh wow, it

708
00:33:42,440 --> 00:33:44,719
Speaker 4: just as soon as I make the voice command, it dies.

709
00:33:45,120 --> 00:33:48,040
Speaker 1: Interesting, it sounds like it's something on your phone. Have

710
00:33:48,200 --> 00:33:51,680
Speaker 1: you so you connected your phone? Did you disconnect your

711
00:33:51,680 --> 00:33:53,680
Speaker 1: old phone? Have you deleted it out of the system

712
00:33:53,720 --> 00:33:54,200
Speaker 1: on the ford?

713
00:33:55,440 --> 00:33:55,880
Speaker 4: I did?

714
00:33:56,120 --> 00:33:58,959
Speaker 1: You did? Okay, and it's still happening. What about when

715
00:33:59,000 --> 00:34:01,000
Speaker 1: you go into your settings on Bluetooth and you go

716
00:34:01,040 --> 00:34:06,240
Speaker 1: into your car, is everything like sync contacts, all your groups,

717
00:34:06,280 --> 00:34:08,440
Speaker 1: all the contacts. Are those all kind of synced up?

718
00:34:08,560 --> 00:34:10,160
Speaker 1: All those toggles.

719
00:34:10,719 --> 00:34:13,799
Speaker 4: I'll have to double check that, right man. That might

720
00:34:13,840 --> 00:34:14,799
Speaker 4: be one place to look.

721
00:34:14,880 --> 00:34:18,000
Speaker 1: Yeah, I would. I would start there. So my to

722
00:34:18,080 --> 00:34:20,400
Speaker 1: troubleshoot this for me personally, what I would do is

723
00:34:20,480 --> 00:34:23,640
Speaker 1: I would on your car, I would delete everything out

724
00:34:23,680 --> 00:34:25,879
Speaker 1: of there, so delete the phone, delete the old phone,

725
00:34:25,880 --> 00:34:29,080
Speaker 1: make sure everything is disconnected from Bluetooth. Then I would

726
00:34:29,080 --> 00:34:31,680
Speaker 1: go into your phone. I would disconnect everything from your phone.

727
00:34:31,719 --> 00:34:34,640
Speaker 1: So whatever you have connected to this car, I would

728
00:34:34,680 --> 00:34:37,120
Speaker 1: make sure it's disconnected, and then I would, you know,

729
00:34:37,160 --> 00:34:40,760
Speaker 1: restart my phone, and then I would reconnect the phone

730
00:34:40,800 --> 00:34:43,319
Speaker 1: to sync. And also i'd make sure that there aren't

731
00:34:43,360 --> 00:34:45,640
Speaker 1: any software updates with SINC because the ten hour is

732
00:34:45,680 --> 00:34:49,239
Speaker 1: a new device. This is an older model. It's I mean,

733
00:34:49,280 --> 00:34:51,000
Speaker 1: it's not old. It's only a couple of years old.

734
00:34:51,040 --> 00:34:53,720
Speaker 4: I know, right, but I know technology goes quickly.

735
00:34:53,840 --> 00:34:55,799
Speaker 1: It does, and especially with Bluetooth. I mean, it should

736
00:34:55,800 --> 00:34:59,560
Speaker 1: be backwards compatible, but everything as they change these protocols

737
00:34:59,680 --> 00:35:02,480
Speaker 1: is like different. Sometimes. The base functionality though, of a

738
00:35:02,600 --> 00:35:06,560
Speaker 1: voice command to your phone activating should work. I mean

739
00:35:06,560 --> 00:35:09,680
Speaker 1: that that's a pretty basic thing. So I would check

740
00:35:09,760 --> 00:35:12,520
Speaker 1: those things and see if that will help. I think

741
00:35:13,640 --> 00:35:16,239
Speaker 1: I've had there and you're not. You're just dialing out

742
00:35:16,280 --> 00:35:18,440
Speaker 1: regular kind of like you're not using Google Voice or

743
00:35:18,480 --> 00:35:19,120
Speaker 1: anything like that.

744
00:35:19,640 --> 00:35:23,000
Speaker 4: Now, just call it just just my standard my standard

745
00:35:23,080 --> 00:35:23,520
Speaker 4: call list.

746
00:35:23,760 --> 00:35:25,680
Speaker 1: And has it ever worked with this device?

747
00:35:26,480 --> 00:35:28,720
Speaker 4: No, because I've only had this device for two days.

748
00:35:28,880 --> 00:35:31,280
Speaker 4: Oh okay, my old phone work perfectly.

749
00:35:31,520 --> 00:35:33,840
Speaker 1: Yeah, okay, Well, if your old phone worked perfectly, I

750
00:35:33,840 --> 00:35:35,799
Speaker 1: think there's hope for this one working. So I think

751
00:35:35,840 --> 00:35:38,520
Speaker 1: it's it's obviously going to work. I think that there

752
00:35:38,600 --> 00:35:41,719
Speaker 1: might be either the address book isn't fully synced or

753
00:35:42,160 --> 00:35:44,400
Speaker 1: there's something kind of holding this up. So I would, like,

754
00:35:44,400 --> 00:35:47,160
Speaker 1: I said, delete everything start over again, make sure that

755
00:35:47,200 --> 00:35:50,000
Speaker 1: it's all fresh, restart your phone, and then connect, make

756
00:35:50,040 --> 00:35:52,480
Speaker 1: the connection again with Bluetooth and try it again. And

757
00:35:52,520 --> 00:35:54,279
Speaker 1: i'd also just go online and make sure that you

758
00:35:54,320 --> 00:35:57,440
Speaker 1: have the latest version of Sync on your device in

759
00:35:57,480 --> 00:36:00,160
Speaker 1: your car, because that could make a difference too. Sometimes

760
00:36:00,160 --> 00:36:02,239
Speaker 1: when these new phones come out, you know, there's there's

761
00:36:02,280 --> 00:36:05,080
Speaker 1: some growing pains there. But it's a pretty popular truck

762
00:36:05,120 --> 00:36:08,000
Speaker 1: model and it's a pretty popular phone model, so I

763
00:36:08,080 --> 00:36:11,720
Speaker 1: would I would hope that they would end up working. Okay,

764
00:36:11,880 --> 00:36:13,319
Speaker 1: what if what if you learned in the book so

765
00:36:13,360 --> 00:36:16,200
Speaker 1: far mark that you, uh, did this surprised you anything yet?

766
00:36:19,040 --> 00:36:20,399
Speaker 4: Significant locations?

767
00:36:20,640 --> 00:36:21,840
Speaker 1: Okay, that's a good one.

768
00:36:23,800 --> 00:36:26,600
Speaker 4: And then just learning some of the serie tips on

769
00:36:26,960 --> 00:36:29,080
Speaker 4: That's what I've been reading today since it's raining today.

770
00:36:30,280 --> 00:36:32,600
Speaker 4: It just reading some of the SERI tips and how

771
00:36:32,600 --> 00:36:35,560
Speaker 4: it can assist you that way. That's what I've been

772
00:36:35,600 --> 00:36:36,600
Speaker 4: doing most of the day to day.

773
00:36:37,080 --> 00:36:37,600
Speaker 2: Very cool.

774
00:36:38,440 --> 00:36:40,480
Speaker 1: Well, thanks for buying the book. I appreciate it. And

775
00:36:40,520 --> 00:36:42,000
Speaker 1: when you get through it a little bit more, maybe

776
00:36:42,040 --> 00:36:44,440
Speaker 1: leave a review on Amazon. That always helps. Let me

777
00:36:44,480 --> 00:36:46,439
Speaker 1: know what happens. Email, Give me an email and tell

778
00:36:46,480 --> 00:36:49,200
Speaker 1: me what happens with the truck will do.

779
00:36:49,400 --> 00:36:51,080
Speaker 4: Thanks Rich, see you tomorrow morning.

780
00:36:50,800 --> 00:36:53,040
Speaker 1: All right, Mark, thank you see then bye bye. All

781
00:36:53,080 --> 00:36:56,640
Speaker 1: State announced that it has acquired I Cracked. And this

782
00:36:56,680 --> 00:37:00,320
Speaker 1: is again another company where man, I'm I'm doing pretty

783
00:37:00,320 --> 00:37:02,440
Speaker 1: well here. I had this company in when they first

784
00:37:02,480 --> 00:37:05,400
Speaker 1: started at KTLA. They came in for an interview and

785
00:37:05,440 --> 00:37:08,759
Speaker 1: it was such a crazy idea back then because it

786
00:37:08,840 --> 00:37:12,520
Speaker 1: was a guy who started it, Aj and he started

787
00:37:12,520 --> 00:37:14,440
Speaker 1: this company where it was kind of like the uber

788
00:37:14,800 --> 00:37:18,000
Speaker 1: of screen repair. So let's say you were a guy

789
00:37:18,040 --> 00:37:21,839
Speaker 1: that was into technology or a girl and you knew

790
00:37:21,840 --> 00:37:23,839
Speaker 1: how to do these screen repairs, Like I replaced the

791
00:37:23,880 --> 00:37:26,360
Speaker 1: battery on my iPod once and I thought I was

792
00:37:26,400 --> 00:37:28,480
Speaker 1: like so cool. And then I did the story with

793
00:37:28,560 --> 00:37:32,840
Speaker 1: this guy called the iPod Surgeon, Joe Kempy in Central

794
00:37:32,840 --> 00:37:36,200
Speaker 1: Los Angeles. And again this guy he had people come

795
00:37:36,239 --> 00:37:38,080
Speaker 1: to him. But again, if you know how to do

796
00:37:38,120 --> 00:37:40,000
Speaker 1: this and you can go to people, you can drive.

797
00:37:40,400 --> 00:37:42,279
Speaker 1: This is what I Crack did. So they had these

798
00:37:43,040 --> 00:37:45,440
Speaker 1: techs all over the US and they would just go

799
00:37:45,480 --> 00:37:48,200
Speaker 1: to you and do on site screen repairs and also

800
00:37:48,239 --> 00:37:51,280
Speaker 1: other little repairs. Well guess what it paid off because

801
00:37:51,320 --> 00:37:54,600
Speaker 1: several years later, Square Trade, which is owned by all State,

802
00:37:54,760 --> 00:37:57,359
Speaker 1: is now buying I Cracked. And what does this mean

803
00:37:57,400 --> 00:37:59,400
Speaker 1: for Square Trade, Well, it means that if you have

804
00:38:00,080 --> 00:38:02,920
Speaker 1: the protection plan from Square Trade, which I highly recommend,

805
00:38:02,920 --> 00:38:05,520
Speaker 1: by the way, versus your carrier protection plans, it's a

806
00:38:05,520 --> 00:38:09,640
Speaker 1: whole lot cheaper. You can now get I Cracked service

807
00:38:09,960 --> 00:38:12,160
Speaker 1: with your plan, which is really cool. So that means

808
00:38:12,160 --> 00:38:15,520
Speaker 1: you don't have to go to a facility to get

809
00:38:15,560 --> 00:38:17,799
Speaker 1: your phone repaired, or you don't have to send in

810
00:38:17,840 --> 00:38:21,480
Speaker 1: your phone. So again, I Cracked will come right to you.

811
00:38:21,840 --> 00:38:25,480
Speaker 1: And Aj Forsyth, the I Cracked CEO, said, we are

812
00:38:25,480 --> 00:38:27,799
Speaker 1: excited to join Square Trade, a company that shares our

813
00:38:27,800 --> 00:38:31,680
Speaker 1: commitment to delivering high quality, on demand service to customers.

814
00:38:31,960 --> 00:38:35,160
Speaker 1: They operate in sixty plus metropolitan areas in the US

815
00:38:35,160 --> 00:38:38,520
Speaker 1: and Canada. And there you have it. So now I

816
00:38:38,680 --> 00:38:41,480
Speaker 1: Cracked is part of Square Trade, which is part of

817
00:38:41,560 --> 00:38:45,359
Speaker 1: All State. And congratulations to Aj, a guy who I've

818
00:38:45,680 --> 00:38:47,600
Speaker 1: I think I've interviewed him two or three times, and

819
00:38:47,640 --> 00:38:50,680
Speaker 1: I'll never forget the first time they came into KTLA.

820
00:38:50,760 --> 00:38:53,120
Speaker 1: It's like this little company and this guy, he was

821
00:38:53,160 --> 00:38:56,239
Speaker 1: a kid basically, and he comes in with this new

822
00:38:56,280 --> 00:38:57,920
Speaker 1: idea and I was just like, wow, it kind of

823
00:38:57,960 --> 00:39:00,439
Speaker 1: blew my mind that this could be a thing.

824
00:39:00,520 --> 00:39:02,400
Speaker 2: But Uber was just starting and it was kind.

825
00:39:02,239 --> 00:39:05,640
Speaker 1: Of like the just the seeds of our undemanned economy,

826
00:39:05,920 --> 00:39:09,040
Speaker 1: and he really had the foresight to kind of see

827
00:39:09,520 --> 00:39:10,440
Speaker 1: the potential for that.

828
00:39:10,600 --> 00:39:12,320
Speaker 2: And kudos to him now.

829
00:39:12,120 --> 00:39:16,280
Speaker 1: He's his idea has really really done well.

830
00:39:16,520 --> 00:39:17,400
Speaker 2: So congrats to you.

831
00:39:18,080 --> 00:39:21,160
Speaker 1: Ring is rolling out a new feature. Okay, this one

832
00:39:21,200 --> 00:39:22,840
Speaker 1: you got to stick with me on. I'm not sure

833
00:39:22,880 --> 00:39:27,239
Speaker 1: if it's good, bad, indifferent, whatever. But they have this

834
00:39:27,320 --> 00:39:30,960
Speaker 1: Neighborhoods app which is if you have a ring video doorbell,

835
00:39:31,200 --> 00:39:33,560
Speaker 1: they have this separate app called Neighborhoods right, which is

836
00:39:33,640 --> 00:39:37,359
Speaker 1: kind of like their next door for neighborhoods, and it's

837
00:39:37,440 --> 00:39:40,440
Speaker 1: a place where people can share videos and you know,

838
00:39:40,600 --> 00:39:43,200
Speaker 1: things that are happening in their neighborhood, videos from the

839
00:39:43,239 --> 00:39:47,160
Speaker 1: ring doorbell, people stealing packages, whatever. But here's the thing

840
00:39:47,160 --> 00:39:52,040
Speaker 1: they're doing now, So they're linking up with police in neighborhoods.

841
00:39:52,440 --> 00:39:56,920
Speaker 1: So police have this software where they can now contact

842
00:39:57,000 --> 00:39:59,600
Speaker 1: people in the area that have a ring video doorbell

843
00:40:00,000 --> 00:40:03,160
Speaker 1: and ask them if they don't mind sharing their ring

844
00:40:03,360 --> 00:40:05,719
Speaker 1: videos if there's been a crime in the area. So

845
00:40:06,040 --> 00:40:07,960
Speaker 1: they don't have access to your camera. Let's just be

846
00:40:08,080 --> 00:40:11,240
Speaker 1: clear about that. The police cannot tap into your camera,

847
00:40:11,600 --> 00:40:13,960
Speaker 1: nor can anyone see a live feet of your camera

848
00:40:14,040 --> 00:40:18,120
Speaker 1: at any time. Right, But if you choose to share

849
00:40:18,160 --> 00:40:21,360
Speaker 1: a video from your camera, that is made public to people,

850
00:40:21,400 --> 00:40:24,120
Speaker 1: so you can share a clip. But the layer, the

851
00:40:24,160 --> 00:40:26,680
Speaker 1: wrinkle that's really interesting is let's say there's a crime

852
00:40:26,760 --> 00:40:28,759
Speaker 1: in your neighborhood. You know a lot of times, you know,

853
00:40:28,800 --> 00:40:31,759
Speaker 1: a car gets stolen, or there's a you know, kidnapping,

854
00:40:31,800 --> 00:40:35,400
Speaker 1: whatever happens, or some sort of crazy thing happens in

855
00:40:35,480 --> 00:40:39,640
Speaker 1: a neighborhood, and all these people have video doorbells that

856
00:40:39,760 --> 00:40:40,960
Speaker 1: may capture something.

857
00:40:41,040 --> 00:40:43,160
Speaker 2: Right, you never know. I work in the news.

858
00:40:43,320 --> 00:40:47,160
Speaker 1: Ever, nine times out of ten, when something happens, there

859
00:40:47,239 --> 00:40:50,960
Speaker 1: is some sort of surveillance video camera that caught this

860
00:40:51,000 --> 00:40:53,799
Speaker 1: thing on camera, this incident. But how do you find it.

861
00:40:53,840 --> 00:40:56,600
Speaker 1: There's no real way except knocking on the.

862
00:40:56,560 --> 00:40:58,840
Speaker 2: Doors of the businesses. Hey, do you have a camera installed?

863
00:40:59,080 --> 00:40:59,640
Speaker 2: Was it running?

864
00:41:00,160 --> 00:41:02,680
Speaker 1: It operating this night, here's the time, here's the place,

865
00:41:03,040 --> 00:41:06,040
Speaker 1: and you know, yes, no, whatever, it's a lot of work. Well,

866
00:41:06,080 --> 00:41:08,920
Speaker 1: imagine now, if you're in this neighborhood, something happens on

867
00:41:08,960 --> 00:41:11,000
Speaker 1: your street, and the police can now send everyone that

868
00:41:11,040 --> 00:41:14,200
Speaker 1: has a ring a little notification that says, hey, we

869
00:41:14,239 --> 00:41:16,640
Speaker 1: had a crime in your neighborhood. We're looking for this person.

870
00:41:17,200 --> 00:41:20,400
Speaker 1: Would you mind sharing a video from your camera at

871
00:41:20,520 --> 00:41:23,640
Speaker 1: you know, one am to two am with the police department.

872
00:41:23,960 --> 00:41:27,200
Speaker 2: And that's kind of the deal here.

873
00:41:27,800 --> 00:41:31,480
Speaker 1: Now I understand it's kind of scary, it's kind of

874
00:41:31,600 --> 00:41:34,560
Speaker 1: big brotherish, But again, they don't have access to your camera.

875
00:41:34,640 --> 00:41:38,640
Speaker 1: You are feeding. You are giving this video to them willingly, right.

876
00:41:39,120 --> 00:41:42,640
Speaker 1: But here's where it gets interesting. What if one day

877
00:41:42,760 --> 00:41:45,080
Speaker 1: it's not willingly. What if one day they're like, look,

878
00:41:45,120 --> 00:41:48,200
Speaker 1: we have to subpoena this video from your camera because

879
00:41:48,360 --> 00:41:50,040
Speaker 1: you have it. Why are you hiding this from us?

880
00:41:50,120 --> 00:41:52,040
Speaker 1: Why are you keeping this from us? Why are you

881
00:41:52,120 --> 00:41:54,680
Speaker 1: maybe we're going to start investigating you. So again, it

882
00:41:54,719 --> 00:41:57,759
Speaker 1: gets kind of crazy when you really think of the implications.

883
00:41:57,760 --> 00:42:00,279
Speaker 1: At first, it sounds innocent and you're helping and you're

884
00:42:00,280 --> 00:42:03,440
Speaker 1: contributing to a greater good of society. But when you

885
00:42:03,480 --> 00:42:07,200
Speaker 1: really think about it, these new systems and all these

886
00:42:07,239 --> 00:42:11,399
Speaker 1: speakers and microphones and monitoring systems, they do add a

887
00:42:11,440 --> 00:42:15,279
Speaker 1: wrinkle to the fabric of society. When it comes to

888
00:42:16,239 --> 00:42:18,440
Speaker 1: who owns this stuff? I mean, who is it mine?

889
00:42:18,920 --> 00:42:19,200
Speaker 2: Is it?

890
00:42:19,320 --> 00:42:21,200
Speaker 1: Should I hand this over? Do I have to hand

891
00:42:21,239 --> 00:42:23,520
Speaker 1: it over? Is there you know? Is there precedent that

892
00:42:23,600 --> 00:42:27,279
Speaker 1: says I must hand over this this video that's mine.

893
00:42:27,320 --> 00:42:29,480
Speaker 1: I mean, it's on my personal property. But I was

894
00:42:29,520 --> 00:42:32,319
Speaker 1: recording something that you know, the police are investigating. I mean,

895
00:42:32,360 --> 00:42:34,600
Speaker 1: it's very fascinating. I can talk about it all day,

896
00:42:34,640 --> 00:42:36,759
Speaker 1: but I just want you to be aware of that.

897
00:42:37,040 --> 00:42:40,799
Speaker 1: I understand there are privacy concerns, but we are in

898
00:42:40,840 --> 00:42:43,600
Speaker 1: a brave new world of this stuff, so there's gonna

899
00:42:43,640 --> 00:42:46,279
Speaker 1: be some some fumbles and stumbles along the way.

900
00:42:46,600 --> 00:42:48,719
Speaker 2: But I like having mine. I think it's a good

901
00:42:48,760 --> 00:42:49,280
Speaker 2: thing overall.

902
00:42:49,320 --> 00:42:50,920
Speaker 1: And I think if you have one of these things,

903
00:42:51,320 --> 00:42:56,040
Speaker 1: the benefit has outweighed the potential concerns you've had over.

904
00:42:55,880 --> 00:42:57,680
Speaker 2: This thing when it comes to privacy.

905
00:42:58,040 --> 00:43:01,200
Speaker 1: And finally, Kroger this week day viewed a new mobile

906
00:43:01,239 --> 00:43:04,680
Speaker 1: payment option. It's going to be launching in two states,

907
00:43:04,880 --> 00:43:07,319
Speaker 1: but they say it's going to go nationwide by the

908
00:43:07,440 --> 00:43:08,120
Speaker 1: end of the year.

909
00:43:08,239 --> 00:43:09,520
Speaker 2: It's called Kroger Pay.

910
00:43:10,080 --> 00:43:12,359
Speaker 1: And if you're wondering why I'm talking about Kroger, well,

911
00:43:12,360 --> 00:43:15,000
Speaker 1: they pretty much own every grocery store in America. They

912
00:43:15,040 --> 00:43:18,040
Speaker 1: own Ralphs in the southern California area. They own a

913
00:43:18,080 --> 00:43:21,400
Speaker 1: whole bunch of different grocery store chains all across America.

914
00:43:21,440 --> 00:43:23,960
Speaker 1: They're one of the biggest, if not the biggest, and

915
00:43:24,239 --> 00:43:26,279
Speaker 1: they are one of the last holdouts when it comes

916
00:43:26,320 --> 00:43:30,400
Speaker 1: to mobile payments. And when you think mobile payments, a

917
00:43:30,480 --> 00:43:33,480
Speaker 1: couple of the big companies that don't accept them. Target

918
00:43:33,560 --> 00:43:35,240
Speaker 1: was one of them, and they just got on board

919
00:43:35,239 --> 00:43:39,000
Speaker 1: with Apple Pay and the others. And the other one

920
00:43:39,080 --> 00:43:42,080
Speaker 1: is Walmart. They do not accept any mobile pay except

921
00:43:42,080 --> 00:43:45,879
Speaker 1: their own, which you know, here's the thing, and I'll

922
00:43:45,920 --> 00:43:48,719
Speaker 1: just be honest. I mean, look all these companies that

923
00:43:48,760 --> 00:43:50,600
Speaker 1: are holding out and doing their own mobile payments.

924
00:43:50,640 --> 00:43:51,279
Speaker 2: It's going to fail.

925
00:43:51,600 --> 00:43:54,839
Speaker 1: I'm sorry, but I'm not going to use Well, let

926
00:43:54,840 --> 00:43:56,719
Speaker 1: me just explain what this is. So. Kroger Pay is

927
00:43:56,719 --> 00:43:59,520
Speaker 1: an app that generates you link your credit or debit

928
00:43:59,560 --> 00:44:02,319
Speaker 1: card and then when you get to check out, they

929
00:44:02,360 --> 00:44:04,560
Speaker 1: put a you know, you basically bring up the app,

930
00:44:04,560 --> 00:44:07,480
Speaker 1: it makes a QR code, the cashier scans it, and

931
00:44:07,520 --> 00:44:09,160
Speaker 1: now you can pay for your purchase right and it

932
00:44:09,200 --> 00:44:10,160
Speaker 1: takes the money out of your.

933
00:44:10,040 --> 00:44:13,000
Speaker 2: Credit or your debit card. Well, here's the thing.

934
00:44:13,480 --> 00:44:17,319
Speaker 1: Do you really want to use one separate thing just

935
00:44:17,560 --> 00:44:22,560
Speaker 1: for Kroger. I mean, that's very unrealistic for the average consumer.

936
00:44:22,600 --> 00:44:25,080
Speaker 1: And I get it the rewards, because they're going to

937
00:44:25,120 --> 00:44:27,840
Speaker 1: link rewards and fuel points to this purchase, you know,

938
00:44:27,880 --> 00:44:32,399
Speaker 1: these purchases at Kroger. But is that really enough? So, yes,

939
00:44:32,480 --> 00:44:34,880
Speaker 1: you will get some people to adopt this payment system.

940
00:44:34,920 --> 00:44:37,920
Speaker 1: But here's my mantra. You gotta do what's best for

941
00:44:37,960 --> 00:44:40,520
Speaker 1: the customer. And this is not in the spirit of

942
00:44:40,560 --> 00:44:43,440
Speaker 1: things for the customer. The customer wants to use Samsung

943
00:44:43,480 --> 00:44:45,520
Speaker 1: Pay if they have a Samsung phone. The customer wants

944
00:44:45,520 --> 00:44:47,319
Speaker 1: to use Google Pay if they have an Android. The

945
00:44:47,360 --> 00:44:50,360
Speaker 1: customer wants to use Apple Pay if they have an iPhone.

946
00:44:50,400 --> 00:44:52,359
Speaker 1: They don't want to use Kroger Pay. And I'm telling

947
00:44:52,360 --> 00:44:54,640
Speaker 1: you this, and I know this as a person who

948
00:44:54,680 --> 00:44:56,520
Speaker 1: covers technology on a daily basis.

949
00:44:56,719 --> 00:44:58,120
Speaker 2: Kroger, you're doing the wrong thing.

950
00:44:58,960 --> 00:45:01,360
Speaker 1: It's the same kind of thing. It happened when you

951
00:45:01,440 --> 00:45:04,319
Speaker 1: looked at CVS. They were trying to do something their

952
00:45:04,360 --> 00:45:07,000
Speaker 1: own payment system and guess what never even saw the

953
00:45:07,080 --> 00:45:10,120
Speaker 1: light of day. And now CVS is I think they're

954
00:45:10,160 --> 00:45:13,560
Speaker 1: taking mobile payments as well, I think they're doing it too,

955
00:45:14,040 --> 00:45:17,160
Speaker 1: but people don't want to have different ways to pay.

956
00:45:17,200 --> 00:45:19,560
Speaker 1: I get you can have your loyalty card. That's fine,

957
00:45:19,640 --> 00:45:22,319
Speaker 1: but you can't sit there and you know, expect us

958
00:45:22,320 --> 00:45:25,279
Speaker 1: to download ten different apps for ten different stores just

959
00:45:25,280 --> 00:45:28,200
Speaker 1: because you want to control the entire experience. Right, So,

960
00:45:28,920 --> 00:45:30,840
Speaker 1: I think that this is going to be a major fail.

961
00:45:31,360 --> 00:45:35,040
Speaker 1: But again, we'll see what happens Kroger Pay and Kroger Rewards,

962
00:45:35,400 --> 00:45:38,960
Speaker 1: will you know, we'll be They're starting it in Columbus

963
00:45:39,000 --> 00:45:41,279
Speaker 1: in Colorado, then they're going to expand it to ten

964
00:45:41,360 --> 00:45:43,919
Speaker 1: cities this spring and then go nationwide later this year.

965
00:45:43,960 --> 00:45:46,640
Speaker 1: All this according to WCPO. I guess they got the

966
00:45:46,680 --> 00:45:50,600
Speaker 1: exclusive with Kroger, but Kroger, I get it there the

967
00:45:50,719 --> 00:45:53,840
Speaker 1: margins are very thin in the grocery store business. But

968
00:45:54,239 --> 00:45:56,719
Speaker 1: come on, I mean, look at even Whole Foods owned

969
00:45:56,719 --> 00:46:00,520
Speaker 1: by Amazon. Amazon, if they wanted to, could require everyone

970
00:46:00,640 --> 00:46:03,840
Speaker 1: that shops on their website to use their checking account,

971
00:46:03,920 --> 00:46:06,400
Speaker 1: right they would say, look, we're not accepting Visa MasterCard

972
00:46:06,440 --> 00:46:09,120
Speaker 1: debit cards because it's too expensive. We want you to

973
00:46:09,800 --> 00:46:13,680
Speaker 1: just use your checking account number to pay with us.

974
00:46:13,840 --> 00:46:15,680
Speaker 1: And by the way, they do do that they allow that,

975
00:46:15,719 --> 00:46:18,440
Speaker 1: and they incentivize it. They actually give you a little

976
00:46:18,440 --> 00:46:20,879
Speaker 1: bit bonus on your money if you do it that way.

977
00:46:21,239 --> 00:46:23,319
Speaker 1: But again, I haven't done it that way because guess what,

978
00:46:23,400 --> 00:46:25,480
Speaker 1: I'm gonna use my credit card just like everyone else,

979
00:46:25,600 --> 00:46:27,680
Speaker 1: or my debit card, and I just don't think that

980
00:46:27,719 --> 00:46:30,080
Speaker 1: people want to use all these different systems. And here's

981
00:46:30,080 --> 00:46:33,160
Speaker 1: the other thing. Kroger wants to control the data too,

982
00:46:33,520 --> 00:46:35,759
Speaker 1: because when you shop at Kroger with your Visa card

983
00:46:35,800 --> 00:46:38,240
Speaker 1: or your MasterCard or your Apple pay number one, Apple

984
00:46:38,280 --> 00:46:40,600
Speaker 1: Pay and Samsung, they all get a little tiny percentage

985
00:46:40,640 --> 00:46:43,680
Speaker 1: of that profit. So does Visa, so does MasterCard. So

986
00:46:43,920 --> 00:46:46,920
Speaker 1: if Kroger can get you just on their system, they

987
00:46:46,960 --> 00:46:49,719
Speaker 1: can control not only more the data of that transaction,

988
00:46:50,120 --> 00:46:54,399
Speaker 1: but also more of that financial transaction. So if they're

989
00:46:54,440 --> 00:46:56,879
Speaker 1: letting you link a debit card and a credit card, yeah,

990
00:46:56,880 --> 00:46:59,560
Speaker 1: they're still going to be paying those transaction fees on

991
00:46:59,600 --> 00:47:03,719
Speaker 1: those on those transactions, but at the same time they

992
00:47:03,760 --> 00:47:07,200
Speaker 1: control more of the experience. So it's not anything different

993
00:47:07,200 --> 00:47:09,200
Speaker 1: than they're already doing. They already let you use your

994
00:47:09,280 --> 00:47:13,160
Speaker 1: Visa or MasterCard. But personally, Kroger, it annoys me every

995
00:47:13,160 --> 00:47:15,839
Speaker 1: time I go into Ralph's, and I just I can't

996
00:47:15,880 --> 00:47:17,680
Speaker 1: stand the fact that it's like the one store I

997
00:47:17,719 --> 00:47:21,080
Speaker 1: shop at that I cannot use mobile payments, even at McDonald's.

998
00:47:21,239 --> 00:47:24,760
Speaker 1: I mean, all these fast food places they'll know they'll

999
00:47:24,760 --> 00:47:27,560
Speaker 1: accept mobile payments as well. Well, that's gonna take us

1000
00:47:27,600 --> 00:47:28,960
Speaker 1: to the end of the show. Thanks so much for

1001
00:47:29,000 --> 00:47:31,200
Speaker 1: listening to the rich on Tech podcast. You can get

1002
00:47:31,239 --> 00:47:34,080
Speaker 1: in touch with me rich Demiro on Instagram. I am

1003
00:47:34,160 --> 00:47:36,759
Speaker 1: at rich on Tech. If you're not following me there,

1004
00:47:36,800 --> 00:47:38,839
Speaker 1: please follow me there because I'm doing a lot more

1005
00:47:38,880 --> 00:47:41,919
Speaker 1: on Instagram. Of course, I'm still on Facebook, Facebook, dot Com,

1006
00:47:41,920 --> 00:47:44,120
Speaker 1: slash rich on Tech, and if you really want to

1007
00:47:44,560 --> 00:47:46,919
Speaker 1: go ahead and follow me on Twitter, I'm on there.

1008
00:47:47,040 --> 00:47:48,680
Speaker 2: I'm just not on there as much.

1009
00:47:48,560 --> 00:47:51,160
Speaker 1: These days because I really feel like a lot of

1010
00:47:51,160 --> 00:47:54,279
Speaker 1: the growth I'm seeing is on Instagram and Facebook and

1011
00:47:54,320 --> 00:47:57,440
Speaker 1: the podcast and the book, basically anything except Twitter.

1012
00:47:57,480 --> 00:47:58,120
Speaker 2: I love Twitter.

1013
00:47:58,160 --> 00:48:01,720
Speaker 1: I love it as a communication platform. It's like texting

1014
00:48:01,800 --> 00:48:02,840
Speaker 1: for everyone in the world.

1015
00:48:02,880 --> 00:48:04,840
Speaker 2: But the reality is it's just your.

1016
00:48:04,680 --> 00:48:06,880
Speaker 1: Stuff is just not seen by as many people as

1017
00:48:06,920 --> 00:48:08,840
Speaker 1: it is when I post it to Instagram and Facebook.

1018
00:48:08,840 --> 00:48:10,560
Speaker 1: So that's where I'm going to go. If you want

1019
00:48:10,560 --> 00:48:13,399
Speaker 1: to download this podcast. Just go into your podcasting app

1020
00:48:13,440 --> 00:48:16,839
Speaker 1: and subscribe. Just search Rich on tech or you can

1021
00:48:16,880 --> 00:48:19,680
Speaker 1: go to my website rich on tech dot tv.

1022
00:48:20,080 --> 00:48:20,360
Speaker 2: Again.

1023
00:48:20,400 --> 00:48:22,680
Speaker 1: The book is one hundred and one Handy Tech Tips

1024
00:48:22,719 --> 00:48:24,719
Speaker 1: for the iPhone. I am aware that many of you

1025
00:48:24,760 --> 00:48:27,200
Speaker 1: want a book for Android as well. If I can

1026
00:48:27,239 --> 00:48:29,080
Speaker 1: figure out a way to do that and fit it

1027
00:48:29,120 --> 00:48:31,520
Speaker 1: into my schedule, I will absolutely write a book on

1028
00:48:31,560 --> 00:48:33,880
Speaker 1: Android too, But don't hold me to that because I

1029
00:48:33,920 --> 00:48:36,000
Speaker 1: don't currently have any plans to do that, but I

1030
00:48:36,000 --> 00:48:38,640
Speaker 1: do hear you, guys. Thanks so much for listening, Thanks

1031
00:48:38,680 --> 00:48:41,680
Speaker 1: so much for watching me on KTLA every morning five am,

1032
00:48:41,880 --> 00:48:45,319
Speaker 1: seven am and nine am hours. And you guys have

1033
00:48:45,440 --> 00:48:47,799
Speaker 1: a great day wherever you're listening. Thanks so much, and

1034
00:48:47,880 --> 00:48:50,719
Speaker 1: please share this show with your friends. Take a screenshot

1035
00:48:50,719 --> 00:48:54,399
Speaker 1: of it on your phone playing the podcast, and share

1036
00:48:54,440 --> 00:48:56,200
Speaker 1: it to your social networks, and be sure to tag

1037
00:48:56,280 --> 00:48:58,920
Speaker 1: me so I can reshare. I'm rich dmiro rich on

1038
00:48:59,080 --> 00:49:01,600
Speaker 1: tech dot t BE. I'll talk to you real soon.

1039
00:49:04,520 --> 00:49:04,920
Speaker 5: Mhm.